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Hey guys,
This is actually my first post here but I do A LOT of reading on this forum.
I didn't quite find anything regarding my question (or at least a solid answer), however, so I've decided to post it up.
Has anyone else experienced a sudden loss of data from time to time out of nowhere?
I go from having Full Green 3G bars to grey bars out of the blue. I've heard the green bars is to let you know that you are connected to Google services but I am not able to access anything that uses data.
For instance, when I open up the browser, I receive an error telling me there is no network connection. When I open up anything else that uses a data connection, Market, News, etc, I receive the same error about there not being a connection.
This would make sense if I was moving and going in and out of service areas, but it happens when the phone is simply sitting on my desk and not moving at all. I usually use it to listen to Pandora while at work and have noticed that the songs cut in and out due to this sudden loss of a data connection.
I went from a Nexus One to the Nexus S and have never, not once, lost my full 3G bars in this same exact location. I personally believe its a software bug of some kind and have high hopes for it being fixed in the future. The N1 had similar issues when it first launched and Google / T-Mo were able to remedy that for the most part.
I am actually on my third Nexus S because the first two had some type of hardware issue; the first one's back button didn't work or light up and the second one had a blown ear speaker and would sound like a blown speaker in a car. As an early adopter, I expected this, so it didn't bother me in the least bit.
ALL of them did the same thing, so I know it is not just limited to my exact phone. This is definitely something with the Nexus S in general (or the current build of Gingerbread).
Can anyone shine some light on this situation? Thanks in advance and keep up the great work here guys!
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UPDATE: Here are a few steps that I have taken in order to solve my sudden loss of data issue. I'm not guaranteeing this will work for you, but it has worked for me and a couple of users here on the forum.
Do the following:
Activate / Use the Sim Card that came with the phone (this is to ensure you are using the latest sim cards)
Make sure you have a 4G internet plan. (No t-zones, No web2go -- FULL internet only)
Call T-Mobile and have ask them to Reset your phone with their Towers
Here's a more technical explanation posted by Johoja:
1) Having network selection set to manual ( i.e selecting 302490 or TMOBILE) will result in No Service on a reboot. Solutions: - Have to cycle airplane mode to get it to pick up service (can be done with automatically tasker) - OR Use automatic network selection. (you can force wcdma only but that will reset the SMSC which is annoying if you go in and out of wind away/home areas and you want to roam.)
2) Being in a area with no service for extended periods of time 5+minutes(subway, basement, etc) will result in a dead baseband, meaning once you come into an area with service the phone will not reacquire signal, airplane mode will not work as the baseband is now crashed, cant maunally search for a network. Have to reboot to get signal. Solutions: -Use tasker to cycle airplane mode on and off when in no service areas i.e) search signal 4 minutes, airplane mode on 10 minutes. This will keep the baseband from crashing and possibly save battery. -Use NoBars to accomplish thesamething ( taskergivesyou a bitmore flexibilty of course but harder to use) http://www.appbrain.com/app/nobars-b...omdryer.nobars - Use airplane edit to avoid turning wifi/bt off when airplane mode is on. http://www.appbrain.com/app/airplane...kalti.airplane
3) WCDMA perferred does not work. - No solution
http://www.google.com/support/forum/p/Google+Mobile/thread?tid=747f398a6c1bb2b9&hl=en&start=40:
I read one users response on a different thread regarding something similar to the issue that I am having.
They said T-Mobile told them to get a newer sim card and that this may remedy the problem. In my case, this has been the only constant in the 3 phones that I have been through. I have had the same sim card for about 3 years or so now.
I will try activating the sim card that came in the box with T-Mo to see if this remedies the problem. Since I'm at work right now I will have to try when I get home later.
Does anyone think this will have any affect what-so-ever?
The galaxy s phones when first released, all variants, had issues of signal dropping from full to zero bars while sitting in one place. I remember because there were YouTube videos of it All over and it was shortly after the apple antenna issue.
Not sure if or how it was ever resolved. But it seems that Samsung may just have this type of radio baseband performance if we see all these individual units doing this. I don't know maybe others can respond.
I have the same issue as the OP. I travel to the same location weekly with NEXUS ONE, signal never drops in the T-MO Country here locally, and streaming CNET POD CAST never a hiccup, however, with the new NEXUS S, I would lose DATA Connection only, while the 3G will show full signal. I had to reboot the phone to get the DATA back.
is it the S issue or 2.3 issue?
food for though....
If you have T-zones or Web2go or Phones 1st web, you will have problems
I had the same problem too, now I fixed the problem. The thing was that had the wrong data plan on the NS, i had my old web plan from my hd2 which seems like different from the one for the NS. I restarted my phone after 5 mins off and now i have my internet working beautifly. A T-Mobile rep said that it was an error in the system that made the phone think that that was the right plan for the NS for a few. A glitch you may say, but all you have to do is put the right data plan that all, easy. Hope this helped and have a wonderful holidays everyone.
Sent from my Nexus S using XDA App
this is happening to me too, last night for a little while and today for about hte last 4 hours can't get connection back. i have full white bars, with 3g icon but can't access anything
So I activated the new sim card last night and I'm still having the same problem. Albeit it doesn't happen as frequent, but it still does it nonetheless.
I will call T-mo again to verify my plan. I am on a 1500 Minute Family Plan which includes unlimited data and messages. I will see if they need to tweak something and let you guys know if this remedies the problem.
Ok, it seems like the issue has been resolved after I spoke to T-Mobile earlier today.
The rep on the phone verified that the data plan I was on was in fact the correct one. He said he was going to reset the signal from the towers to my phone to see if this would resolve the issue. He asked me to turn my phone off for about 15 seconds after we hung up.
Since then, I haven't seen the problem arise again so my guess is that it somehow fixed whatever was going on.
I'll let you guys know if this changes and the problem occurs again.
Sent from my Nexus S using XDA App
peakaboohaha said:
I have the same issue as the OP. I travel to the same location weekly with NEXUS ONE, signal never drops in the T-MO Country here locally, and streaming CNET POD CAST never a hiccup, however, with the new NEXUS S, I would lose DATA Connection only, while the 3G will show full signal. I had to reboot the phone to get the DATA back.
is it the S issue or 2.3 issue?
food for though....
Click to expand...
Click to collapse
What's with the CAPS? ?
On topic: i have a captivate and I can confirm that all galaxy S phones had droppend data. An official ota update fixes it so maybe you guys need to wait for something official. Isn't there a new firmware for the nexus S already? Try flashing that and see if you still have issues.
Sent from my GT-I9000 using XDA App
Doesn't every android phone from samsung have this problem?
I know the Moment has that problem, after 3 updates samsung called it quits, I still have to reboot mine 2 to 3 times a day for data lockups.
@timur525 Yea, I'm already on 2.3.1.
I manually updated the first hour it came out hoping that it would solve the issue. The problem was still there after the update.
Sent from my Nexus S using XDA App
I have exactly the same issue as the OP. Extremely annoying to reboot the phone every time it happens. One thing I have noticed is that my phone doesn't know its number. If I go to settings, about phone, the number says unknown.
Sent from my Nexus S using XDA App
Memnoch30 said:
I have exactly the same issue as the OP. Extremely annoying to reboot the phone every time it happens. One thing I have noticed is that my phone doesn't know its number. If I go to settings, about phone, the number says unknown.
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
That shouldn't affect anything. My number shows up in status.
I had this issue resolved a few months ago as the push-to-talk app Tikl requires this in order to use it.
I was having the problem even with my number showing up. Call T-Mobile and have them reset you with the towers like they did for me and see if that helps you too.
Sent from my Nexus S using XDA App
I posted about this same issue on wrong section of the forum. Ive had this issue ever since samsung vibrant. I have applanet installed on my phone and some of the app that i installed accessed my apn and totally changed my apn setting to "Sirious application disabled.epc.tmobile" or something like that so i wyped everthing off from the phone and so far i havent had the issue ever since yesterday. Also i had the locale and language setting to korean so im thinking that might be causing it also.
Sent from my Nexus S using XDA App
adamr240 said:
Doesn't every android phone from samsung have this problem?
I know the Moment has that problem, after 3 updates samsung called it quits, I still have to reboot mine 2 to 3 times a day for data lockups.
Click to expand...
Click to collapse
That's what I remember too. I think its just an issue with the radio Samsung uses in all their phones. Might not be a way to fix it if even their new phones like the nexus s still have this issue. They prob would have tweakdd it by now if they could.
Same problem here. Xmas eve on shift and I have a phone that had no connection whatsoever (not even phone capabilities) this may be the one thing that takes the phone back. (If it happens again)
robstunner said:
Same problem here. Xmas eve on shift and I have a phone that had no connection whatsoever (not even phone capabilities) this may be the one thing that takes the phone back. (If it happens again)
Click to expand...
Click to collapse
Have you called T-Mobile to see if they can give you a reset to the towers?
I had this done yesterday afternoon and haven't had the problem again since.
Also, if you'really using an old sim, I would suggest activating the one the phone came with just to be on the safe side.
If that doesn't help you then I would at least wait until just before your return period ends to see if there will be an update to address the issue.
Sent from my Nexus S using XDA App
Never had this problem with the captivates I've had.
adamr240 said:
Doesn't every android phone from samsung have this problem?
I know the Moment has that problem, after 3 updates samsung called it quits, I still have to reboot mine 2 to 3 times a day for data lockups.
Click to expand...
Click to collapse
Sent from my Nexus S using Tapatalk
Epiksol said:
Have you called T-Mobile to see if they can give you a reset to the towers?
I had this done yesterday afternoon and haven't had the problem again since.
Also, if you'really using an old sim, I would suggest activating the one the phone came with just to be on the safe side.
If that doesn't help you then I would at least wait until just before your return period ends to see if there will be an update to address the issue.
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
Ill give them a call on Sunday
Sent from my Nexus S using Tapatalk
My 3g service consistently turns off and doesn't work even when I am definitely in a 3g area. When it goes away I have to restart my phone and it fixes it. Kind of annoying though. Anyone know what is wrong. Non rooted stock ns4g
Sent from my Nexus S 4G using XDA App
I have the same issue. Reboots are the only cure. Im sure its a hardware issue, Ive sent mine back to Samsung twice but all they do is flash it back to 2.3.3.
Let me know if you find a solution!
You should read some of the many threads on radio (3g/4g/WIFI) issues with this phone...
http://www.engadget.com/2011/05/27/engadget-investigates-samsung-nexus-s-4g-wimax-performance-issu/
http://forum.xda-developers.com/showthread.php?t=1096480
http://forum.xda-developers.com/showthread.php?t=1079109
http://forum.xda-developers.com/showthread.php?t=1073869
instead of rebooting, just put it into airplane mode then back.
My xperia play randomly goes to no service then a few seconds later it goes back to full service. Has this ever happened to anyone else?
Sort of.
Right now I cannot get onto tbe android market or google maps. I can get onto google on opera and of course xda, im thinking its google. Reset doesnt help either.
If I find out whats the cause ill post back or pm.
Sent from my R800i using xda premium
That happens to me somewhat when I send MMS... but it comes out fine in the end... I don't know if that's the same issue with yours.
It used to do that a while back when I had just gotten the play, but now it never drops below 2 bars and always has 3g. I'm suspecting it has something to do with the enhanced 3g coverage upgrade they did in our area recently.
Sent from my R800x using Tapatalk
yeah. most of the time though, the zero signal comes when I wake my phone from sleep mode. other than that, full bars.
I did manage to get it working after some snooping. I went onto settings, applications, all, market and uninstalled the updates. Reverting back to the market I had when I first got the phone.
Ill mention that I messed about with download manager in the same directory in the settings, but I assume that rolling back the market did the trick.
Next day the same problem occurs, rolling back and clearing cache didnt help this time. Later In the day it fixed itself.
Im new to android so take what ive said with caution. At your own risk, but thought id mention as it could work for others. At the very least it could narrow your searching for a solution.
Hope it helps
Sent from my R800i using xda premium
Depends on the area where you are and the strength of your service.
For example theres a lot of interference at my job, to the point if I do any text messaging or facebook checking during the day my battery is near dead by the time I leave. However when I'm at home the battery will last all weekend if I don't play any games.
While I'm at work you will see it jump from 3G to nothing and back almost randomly and sometimes Facebook/market/etc work fine, other times they refuse to conenct for hours.
I get max signal at work, where I still had the problem. Signal wasnt my problem, I could get onto google through opera and on the xda app.
Sent from my R800i using xda premium
Settings/privacy settings/reset settings (NOT FACTORY RESET)
Resets all settings but leaves appa etc alone. I sync data with google so im not 100% what you might lose if you dont sync. For me the only change ive noticed is that now everything works as it should've.
The same problem keeps coming and going, im hoping that the above will work for me. Seems to be working, however if it doesnt ill post back.
Sent from my R800i using xda premium
It is a firmware problem, at least for people with R800i models. The update 3.0.A.145 (first 2.3.3 pre xLoud update) did not have any Wifi or phone drops. The xLoud update crippled the modem terribly, making it work horribly where there was no issue before...
phat_cow said:
My xperia play randomly goes to no service then a few seconds later it goes back to full service. Has this ever happened to anyone else?
Click to expand...
Click to collapse
Yep, but for me its not the phones fault, its big reds crappy service here in Houston.
Logseman said:
It is a firmware problem, at least for people with R800i models. The update 3.0.A.145 (first 2.3.3 pre xLoud update) did not have any Wifi or phone drops. The xLoud update crippled the modem terribly, making it work horribly where there was no issue before...
Click to expand...
Click to collapse
Hmmm I have a R800a with the R800i firmware. When the phone goes to no service it does drop cell signal AND wifi signal to nothing. I hope they fix this soon.
Ok problems back for me...again...
Sorry, I kind of hijacked this thread. I will start my own (after some searching) as my problem seems to be with google apps.
I can get on the internet, opera and xda come to mind immediately. But google mail, maps and the market all refuse to connect.
Thanks and goodluck
(will post back if I find a lasting solution)
Sent from my R800i using xda premium
Think its working now...shouldnt have said (typed) that.
Either way thought id mention the latest solution thats working for me. Push the power button until you get the air plane mode option come up, put it into airplane mode, then turn off air plane mode. Turn the phone off, then back on, then with any luck it should work.
I have a funny feeling that the problem was due to an ota update, I also think the solution was an ota update. New to android so im not too sure sorry. Thought id post just incase though.
If I dont post back then my phones all working, or at least not suffering from this problem.
Goodluck
Dan.
Sent from my R800i using xda premium
This is my 3rd Sprint S4 over the past few months. All of the devices are loosing the 3g icon but will show bars. Voice and text works fine, data and 4g does not, i have noticed it usually happens when i leave a WiFi area and it has trouble switching back over to cell data. I can reboot the phone and about 80% of the times it will return to normal. I have used odin to reload to factory. I had my phone rooted only and recently install the Triforce rom to see if it was a software or Kernel issue. Same thing is happening on that rom as well. It doesnt matter where i am so i dont beleive its a tower issue. Any idea?
This happens to me as well. Just Sprint being crappy. Try turning airplane mode on and off, same effect as a reboot but faster.
I tried the airplane mode toggle but didnt seem to fix it. If i use even the "Hot reboot" option in triforce rom that doesnt fix it either.
Assuming this this is the same issue I always experience, there is no fix. It's a network thing. Is there 4G in your area?
What happens to me is my phone will be on 3G, then start receiving 4G, but it doesn't recognize that the data service is now different, so nothing works for 15+ minutes or until I toggle airplane mode on/off.
I take it you've tried just turning WiFi off?
Haha, yea, welcome to Sprint. Enjoy losing data when it's least convenient (such as when you need to use navigation or missed your exit and need to be rerouted). Oh well, the price we pay for unlimited data, right?
I have noticed the same thing since I activated my LTE radio. LTE is expanding in my area so I constantly go in and out of 3G and LTE service. Sometimes when this happens data just ****ing stops working until I enter airplane mode and then come back out of it (a reset works as well). For some reason (or it is just a coincidence) The problem has amplified since installing 4.3. Has anyone else noticed an increase in this problem since upgrading? This is absolutely a Sprint problem? Do we know that people have this same issue with other Sprint phones?
I have the same problem. From wifi to f data takes a little bit of time for it to switch over especially since the data toggle is gone with the 4.3 update. Unlimited plan is water downed from my experience compared to tmoblie. But tmoblie service was horrible.
Sent from my SPH-L720 using xda app-developers app
emerald2382 said:
I have the same problem. From wifi to f data takes a little bit of time for it to switch over especially since the data toggle is gone with the 4.3 update. Unlimited plan is water downed from my experience compared to tmoblie. But tmoblie service was horrible.
Sent from my SPH-L720 using xda app-developers app
Click to expand...
Click to collapse
Well Sprint's speed has always been an issue for most of us. That is no surprise. I at least expect to to work AT ALL which apparently it is incapable of doing recently.
JamieP87 said:
This is my 3rd Sprint S4 over the past few months. All of the devices are loosing the 3g icon but will show bars. Voice and text works fine, data and 4g does not, i have noticed it usually happens when i leave a WiFi area and it has trouble switching back over to cell data. I can reboot the phone and about 80% of the times it will return to normal. I have used odin to reload to factory. I had my phone rooted only and recently install the Triforce rom to see if it was a software or Kernel issue. Same thing is happening on that rom as well. It doesnt matter where i am so i dont beleive its a tower issue. Any idea?
Click to expand...
Click to collapse
If wifi is on 3g/4g is not there,, turn off wifi and you should see icon,, if you see bars it's most likely working :sly:
Edit just re read your post, I have the same issues sometimes and as posted above toggling on and off typical works for me,, good luck
Also is your network set to
CDMA/LTE/EVDO? Just throwing out ideas
Sent from my SPH-L720 using Tapatalk
I get this issue all the time & I have to do a battery pull to get my phone working again. Anyone flash a new modem which fixes this? The SGS4 is 10x worse than my HTC EVO 3D was with this issue.
pcfascist said:
I get this issue all the time & I have to do a battery pull to get my phone working again. Anyone flash a new modem which fixes this? The SGS4 is 10x worse than my HTC EVO 3D was with this issue.
Click to expand...
Click to collapse
Seems like a hardware problem based on your description. I am fully convinced that this whole flashing modems things is just a feel-good measure for people who have exhausted all other options. It was big in the Galaxy S2 days, but I have never seen any measurable difference between modems in any meaningful metric on that device. At least not one that could not be attributed to other factors such as signal quality and network load, and nothing consistent. A different modem isn't going to fix a hardware fault or magically improve Sprint's awful service.
The 4G LTE icon keeps flashing on and off when on wifi. This starts occurring after an indeterminate period of time and will not stop until I restart the phone. Once restarted, it stops for a while and then starts again. Kinda annoying. Video below. I am pressing down on the screen with my finger only to keep the screen from going off and for no other reason.
Mine and my girlfriend's both do this. Annoying and I don't know why.
Sent from my SAMSUNG-SM-G935A using XDA-Developers mobile app
Seems like they have some serious WiFi issues to sort out on this phone. Seems to be affecting people's ability to connect to bluetooth as well. Hope ATT greenlights the patch quickly when it becomes available.
Try taking off the smart switch for wifi/mobile data
Sent from my SAMSUNG-SM-G930A using Tapatalk
Mine does this when it's looking for a GPS signal, it's a part of location tracking, when it looks for a location, it uses GPS, Network info , Wifi info, etc. perhaps thats why, turn off Location services and see if it stops just to test it out.
I chatted with a Samsung rep and he told me to wipe the cache partition in recovery. I did that and the problem has not reappeared in a few days. I also had an update pushed just now, so maybe that will further fix the issue.