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I have spent the last two days reading all the past forums on the problems that people are having with the mogul being stuck in the bootloader screen. I find my problem a little more unique. My phone, about three months ago would get stuck in the bootloader screen after I did a soft reset. I could get out of it if I plugged a cord into the mini usb on the phone. Now I can't. I can't get it out of the bootloader at any effort. I have never tried to upgrade the rom or anything. Its all stock. I tried downloading the exit boot loader program, the program says it worked, my phone will shut off on its own and then go back into the bootloader screen to no avail. I even took it to the sprint repair and they said it is a brick. I'm at my last straw, anyone have any ideas before I give up and buy a new phone.
Thanks.
you have a hardware failure. Time for a new phone.
I was worried about that. Thanks for the info.
Just a little update. Although my phone never connects through active sync, I can upload rom, at least it shows it going through 100% on the phone screen. After the upload it goes back to the bootloader screen and is stuck again. Is this still a dead phone?
Yes it is dieing
Mine did the same. Did a hard reset and put on the latest ROM...fixed and going strong.
btw, take out your mini SD before the reset...hope it works out and you havent trashed the phone...Sprint repair told me the same thing..DOA...can't hurt to try it.
Just on 9/14 I began to experience the same problem with a refurb that I was sent just 5 months ago as a warranty replacement to my original phone. I also made this post in another thread about it:
http://forum.xda-developers.com/showpost.php?p=4547989&postcount=18
I've been calling Sprint over and over about it, they refuse to do anything about it. I was told just a few days before this problem began that they would allow me $150 towards a new phone upgrade with a 2 year contract extension, but now they tell me I can't do that until January and they can't find any notes about it from the person who told me I could do it. I was told I would be given a new retail packaged phone, instead I got a refurb that lasted me 5 months. I've been nothing but lied to by Sprint, when I got the refurb they said I had 30 days to add insurance on it and they would send me a new phone, I said I would think about it and call back within 30 days if I decide to get insurance, but they put it on my account anyway without my permission. It took me 5 months to get them to finally take the insurance off my account on 9/11 and just 3 days later it starts having this problem... argh... any ideas or ways to get through with Sprint to get more towards an upgrade?
I was wanting to get the Touch Pro 2, if I wait until January they will offer me $150 for 2 year contract extension and $100 mail in rebate bringing the $600 price tag down to $350. I paid $300 initially for my mogul and now have a 5 month old dying refurb. I think sprint should offer me at least half my money back from my Mogul for another $150 towards an upgrade bringing the Touch Pro 2 down to $200 which is far more reasonable, after all Verizon is offering the same phone for $200 with 2 year contract. I was talking with retentions for the 2nd time today threatening to cancel, yesterday they were offering to get me to the Advanced Tech Support to do an advance exchange for a new phone of a different model (I was thinking they might offer a Touch Pro) and transferred me, then when the tech support asked for my wireless number I gave it to them then the call got disconnected, looked like they had hung up on me. When I called today they told me otherwise, and the only offer they would make me is to allow me out of my current contract with Sprint so I could cancel my service and find another provider. I'm on the $30/mo SERO plan... of course I don't REALLY want to leave Sprint... Does anyone have any other strategy for pushing Sprint to keep a customer and offer at least SOMETHING? I don't know what else to do, I've wasted so much time with Sprint and haven't been getting anywhere with them.
BTW: when I took it to a Sprint store they offered to re-flash the ROM on it but said there is an equal chance of fixing it or bricking it, but they would not offer any liability if it got bricked. I can flash the ROM myself with activesync just as well as they can, I can I brick it just as well as they can, do you think it's worth attempting it and that might fix it? Or is there any REAL potential for bricking my phone?
Just do an advanced replacement online through sprint.
It will not allow me to do an advance exchange or upgrade on Sprint's website, it directs me to sprint.com/everythingplus because I am on the SERO 500 plan. I also tried calling 888-882-4030 which is the number for Sales for employee referral accounts and was given the same price on the Touch Pro 2, it's not any different for SERO accounts or online, it's all the same.
Well if you go to ppcgeeks and look at the touch pro 2 section people are getting the TP2 with sero at the regular upgrade price with an extension.
coming from a palm pro-....this new phone is my dream device.
but first of all this has been a total headache for me. i purchased the phone on june 4th on the sprint website. i received the phone couple days later. i noticed the back light was shining under the "home" screen and decided i would get a replacement one. i did the 100 dollar MIR thing(which is still being processed) so i had to go trough orders support and they said i had to take the phone to a sprint corporate location so they can verify that it was defective and make a note on my account. they noted the fact that it was a cosmetic issue and a replacement would be granted. when i called orders support so that the exchange process can be made they gave me a curve ball. they said that for them to ship out a new phone they would have to charge me another 299 which i would get back once i send out the defective one and they receive the defective one. if i do not send the old one or they do not receive it i would be charged 200. the worst part is that since my MIR is still being processed it would be denied and and i would loose the first 100 from the MIR she did say that the "new" device would come with a new updated MIR so that i could get the second MIR from the 299 i would have to pay upfront for the replacement(which is supposedly going to be credited).....i think this is too troublesome for me as much as i want to keep this phone. i want to return it. but i want to keep it if i can live with the backlight shining trough. she noted that i would call back within my 30 day for an exchange.(indecisive if i will)
have any of you guys who purchased the phone trough sprint dot com have to go trough this? or is this something new. they also told me i could walk into a corporate location and ask for a replacement if they have it in stock-and could possibly and most likely be a refurbished one. (i might go this route)
sorry for the super long post...but any feed back would be appreciated.
Personally that seems like complete BS on Sprint's part. I've never had to put a "deposit" down on a replacement. They should send you a replacement and then you have something like 10 days to return the other one or they charge your account.
If this really is how "orders support" works then I would recommend that you either wait until the MIR has processed and then do the switch, or walk into a local Sprint store and play dumb and see it they will order the replacement for you.
It really depends on how much credit you have with them.
Sent from my EVO using Tapatalk
thanks for the reply ramiss,
i dont think the playing dumb part will work. i dont look at part. also im sure when they pull up my account they will see all the notes posted up on their screen.
as much as i want to wait on that mail in rebate to process.....the rep said it will most likely process past the 30 day limit and i will not be able to claim a-replacement.(what i dont understand is how they can process a claim by charging me ahead of receiving the phone if its not even instock) i would have to play the waiting game untill they get a shipment wich she said would be in 2weeks (past the 30 day)
which to that she replied with-
"but sir because your processing your claim now, you can be sure that you will receive your replacement and then your 299 will be returned to you as soon as you send back the defective device"
then i gave her my rebuttal of " so you want me to send you out the defective device before i even receive my "on back order" device?" -then she stayed quiet and i changed the conversation letting her get herself back into the "lets play a game of who can sell more BS to who"
donatom3 said:
It really depends on how much credit you have with them.
Sent from my EVO using Tapatalk
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i dont owe them anything if that your reffering too. actually i have a credit of 60 dollars that they still owe me(they will use it for my first months bill cycle under this new plan) that credit is for paying the ten dollar premium web access when i had my prior device and never logging on to the web for 6 months
I am pretty sure the 30 Day limit is only for returning the phone or swapping it for a different phone. The manufacturers warranty on every electronic device in the US is 1 year and Sprint should honor replacing defective units way past 30 days.
ramiss said:
I am pretty sure the 30 Day limit is only for returning the phone or swapping it for a different phone. The manufacturers warranty on every electronic device in the US is 1 year and Sprint should honor replacing defective units way past 30 days.
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im way ahead of you. thanks for pointing that out. because i didnt tell the reps that even if i do have TEP im not going to claim the defect under my insurance....id definatly claim under the one year manufacturers warranty.
hey ramiss, lets say i decide to keep the phone as is, and in lets say 6 to 8 months down the road my screen begins to separate from the base. would u say i could claim it under the manufacturers warranty-but is there a deductible for claiming that instead of TEP?
donatom3 said:
It really depends on how much credit you have with them.
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If you are a brand new customer then this may be an understandable policy, but I still don't see how Sprint couldn't send the unit to a store and have you swap them without worrying about who has too many phones at one time.
evoxsin said:
lets say i decide to keep the phone as is, and in lets say 6 to 8 months down the road my screen begins to separate from the base. would u say i could claim it under the manufacturers warranty-but is there a deductible for claiming that instead of TEP?
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There is always grey area as to what caused the issue but if it is a known manufacturing flaw, like the screen separation issue, then it is covered under the manufacterers warranty and you do not need, and should not use, your TEP.
Edit: There is no deductible for manufacturers warranty.
I should point out that my information comes from my experiences with Verizon. I have been a customer of Sprint for only 9 months now but their policies should not be different.
ramiss said:
There is always grey area as to what caused the issue but if it is a known manufacturing flaw, like the screen separation issue, then it is covered under the manufacterers warranty and you do not need, and should not use, your TEP.
Edit: There is no deductible for manufacturers warranty.
I should point out that my information comes from my experiences with Verizon. I have been a customer of Sprint for only 9 months now but their policies should not be different.
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ya im pretty sure your right though. im with sprint for 4years and have their premier plans "sero" and also have discounts added to my account and credits from years ago. and i still take advantage of any possible way i can. as i said before after finding out that on sprint dot com they advertised the same plan i had for ten dollars less, i called them and they credited my account with 6 months credit. but after i got the evo the price went back up to what i was originally paying with the extra ten dollars a month fee. which in reality didnt matter to me since i was already paying that and got credited some months back and i browse the internet like an addict on the device.
back to topic-i plan to walk into the corporate store and see if they can swap my phone there. "with the possibility of it being a refurb being above 80 percent" or just wait till the MIR is accepted and sent out to me. then wait half a year and claim under manufactures warranty. (this sounds like the most logical way to do this) but im still considering calling member services and asking them if they could ship out the replacement to a store that i could pick up from.
Back in September I took my phone both to Best Buy and Sprint a week after I got it asking them to take a look at my loose screen. Both places said it's just how it is and didn't even bother taking a look at it.
Flash forward to today I decided to take it in again because of the screen as well as constant GPS, battery, and screen orientation issues. Went to one Sprint store and they said nothing other than that I would have to pay $35. I said no so I went to another Sprint store. At first the second store said they couldnt even touch my phone because I didnt have any insurance. Then a minute later they took it to someone else in the back and they came to the decision that I had software issues and, get this, I had physical damage from opening the screen too hard resulting in it being loose. So after explaining that I was told by them back in September during my 30 days that the screen was supposed to be like that they of course said to go to Best Buy. I knew BB wouldnt do anything but I went anyways and was told I should have got the Black Tie Protection. Went back to the second Sprint store and asked to talk to a manager and the two guys working there said that the manager wasnt there (how convenient). Then I asked what time he would be there today and they replied he wasnt gonna be there today at all (yea ok). So I asked what time he would be there tomorrow or any time this week and one guy just blurted out 10am which seemed like a lie.
Now I know I didnt purchase any insurance from Sprint or BB so them not helping isnt really too surprising but for them to tell me I opened the screen too hard resulting in the screen being loose pissed me off. I'm gonna just try going through the Samsung warranty once I can get my hands on a cheap Sprint phone so I'm not left without anything. Hopefully they can send me a replacement.
Pretty sure all Sprint phones have a 1 year warranty. As far as I know, you get in store service but not the Asurion portion of TEP. Also for some instore stuff they charge $35.
This is what I remember from when I looked into it about a year ago and it seems to fit with your story. I would definitely go after the sprint stores for this one. Make sure you're going to places authorized as repair
http://sprintstorelocator.com/search.aspx Check "Repair centers near me" and search
In the end, they will most likely swap out the phone, and you might have to pay $35. It's worth it. Going through Samsung will likely be impossible and on the odd chance that they will honor a warranty you will have to send it in and wait for a turn around (no phone for 2 weeks).
Good luck!
I'd call support. phone support is generally much better than the idiots in the sprint stores. I never go to a sprint store it's easier and faster to call.
Sprint changed the policy about service on phones that are in warranty but not on a account with the service and repair insurance. They charge you 35 bucks, regardless if you're in warranty or not to fix hardware issues, excluding water damage or board level damage. The 35 includes new screens or a new phone if that's what it takes. If you pay the 4 dollars a month for the service option, you're not charged the 35 dollars.
About the only way you could fix a Epics loose screen would be to just take your board out and put it in another Epic that they have harvested for parts, or just order you a refurbed phone.
The loose screen has to be a design flaw. I had that same issue and got it replaced 2 times because of it. After those two replacements i gave up since every phone was loose like that. Then a few weeks ago my screen began to turn red so I got it replaced under warranty. The phone they gave me didn't have the loose screen. Maybe that issue only applies to the earlier Epics.
I understand paying the 35 bucks but the thing is they are now blaming me for the loose screen that I originally brought up to them. Ill most likey just pay it sometime after christmas they said it would take 3 days
edit: and yea i'm hoping that the newer phones no longer have the problem
Sent from my SPH-D700 using XDA App
Something I tell my patients families: The squeaky gear gets the grease.
What that means is you need to be the squeaky gear. Best time to go to sprint is when they have a lot of prospective customers in the store and make a lot of noise about non-existent support, poor support, you get the idea, right?
The squeaky gear never has a problem getting what they want to be done....
Thought I would share this here.
My replacement i9000m arrived via purolator this morning. I turned it on and signed in with my google account to start installing apps and suddenly the phone pressed the back button by itself. Every 5 - 10 seconds the lights come on, the haptic feedback buzzes and the back button presses itself.
On the phone with Bell now and they are trying to convince me to pay for an early hardware upgrade for my phone (yes you read that right, pay!) so they can switch me to a different device. I am on the 3rd level of escalation now, waiting on hold.
This is REDICULOUS!
give em hell
5th replacement device has been ordered, on its way to me. Will have to wait another 3 - 5 business days. Maybe 5th time lucky??
Bell offered to rebate 3 months payment of my base plan as compensation - essentially another $150 on top of the $100 rebate I got last week. They are saying the problem is a hardware provider problem (samsung), not a network provider problem but they are still giving me the rebate.
At least now I dont care any more - my original SGS cost me just over $200, I got my money back. If the next one fails at least I am not out of pocket.
wow... this is crazy... Bell wants you to pay to "upgrade" the phone, they gotta be insane >.>
as if they think they can offer you a better phone, LOL
There are lots of threads covering this, Bell should at the minimum offer a free replacement and usually $100 compensation.
Just elevate to managers and give em a hard time until they do what they are supposed to. I've had equally hellish experiences with AT&T in the sates
:knock on wood: that my i9000m doesn't fail
if it fails, just find a Canadian fella to help you send in the phone for repair
Ok, it all started that I went into the store to get a replacement sim card because I was stuck on 3g. Some how my phone's prl changed when I turned on my phone. The prl was 53112 in which is 3g. Now these sim cards a suppost to be free right. They would not replace it since my phone was rooted in which it violates there policy. They would not even sell me one or replace it until I returned my phone to stock an erased my internal storage to get rid of some roms I had. They said that those files were interfering with my phone in which they did not even know what they were talking about. I argued with them for 30 mins, so I got fed up and went to best buy mobile where I originally got the phone. They gave me a new sim card and it fixed the 4g issue. I told best buy the hassle that the vzw store was giving me about being rooted. Best buy don't care if your phone was rooted. They know that people root there phones, even the guy that gave me a new sim card rooted his phone and 2 other individuals. Just beware on going to the store for a new sim card if rooted. I will never go to the store for anything. Best buy will have all my business from now on. I need to stay with vzw because of there coverage. I travel a lot.
Sent from my DROID RAZR HD using Tapatalk 2
Droid0351 said:
Ok, it all started that I went into the store to get a replacement sim card because I was stuck on 3g. Some how my phone's prl changed when I turned on my phone. The prl was 53112 in which is 3g. Now these sim cards a suppost to be free right. They would not replace it since my phone was rooted in which it violates there policy. They would not even sell me one or replace it until I returned my phone to stock an erased my internal storage to get rid of some roms I had. They said that those files were interfering with my phone in which they did not even know what they were talking about. I argued with them for 30 mins, so I got fed up and went to best buy mobile where I originally got the phone. They gave me a new sim card and it fixed the 4g issue. I told best buy the hassle that the vzw store was giving me about being rooted. Best buy don't care if your phone was rooted. They know that people root there phones, even the guy that gave me a new sim card rooted his phone and 2 other individuals. Just beware on going to the store for a new sim card if rooted. I will never go to the store for anything. Best buy will have all my business from now on. I wish my contracts were up, but I need to stay with vzw because of there coverage. I travel a lot.
Sent from my DROID RAZR HD using Tapatalk 2
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Click to collapse
Verizon is a joke. Thankfully, I got a new sim card without them knowing my Razr HD was rooted and unlocked
Droid0351 said:
Ok, it all started that I went into the store to get a replacement sim card because I was stuck on 3g. Some how my phone's prl changed when I turned on my phone. The prl was 53112 in which is 3g. Now these sim cards a suppost to be free right. They would not replace it since my phone was rooted in which it violates there policy. They would not even sell me one or replace it until I returned my phone to stock an erased my internal storage to get rid of some roms I had. They said that those files were interfering with my phone in which they did not even know what they were talking about. I argued with them for 30 mins, so I got fed up and went to best buy mobile where I originally got the phone. They gave me a new sim card and it fixed the 4g issue. I told best buy the hassle that the vzw store was giving me about being rooted. Best buy don't care if your phone was rooted. They know that people root there phones, even the guy that gave me a new sim card rooted his phone and 2 other individuals. Just beware on going to the store for a new sim card if rooted. I will never go to the store for anything. Best buy will have all my business from now on. I wish my contracts were up, but I need to stay with vzw because of there coverage. I travel a lot.
Sent from my DROID RAZR HD using Tapatalk 2
Click to expand...
Click to collapse
I would have told them to cancel my service and buy the phone back from me because they won't make it work on their network.
Droid0351 said:
Ok, it all started that I went into the store to get a replacement sim card because I was stuck on 3g. Some how my phone's prl changed when I turned on my phone. The prl was 53112 in which is 3g. Now these sim cards a suppost to be free right. They would not replace it since my phone was rooted in which it violates there policy. They would not even sell me one or replace it until I returned my phone to stock an erased my internal storage to get rid of some roms I had. They said that those files were interfering with my phone in which they did not even know what they were talking about. I argued with them for 30 mins, so I got fed up and went to best buy mobile where I originally got the phone. They gave me a new sim card and it fixed the 4g issue. I told best buy the hassle that the vzw store was giving me about being rooted. Best buy don't care if your phone was rooted. They know that people root there phones, even the guy that gave me a new sim card rooted his phone and 2 other individuals. Just beware on going to the store for a new sim card if rooted. I will never go to the store for anything. Best buy will have all my business from now on. I wish my contracts were up, but I need to stay with vzw because of there coverage. I travel a lot.
Sent from my DROID RAZR HD using Tapatalk 2
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the thing about this is, you knew the risks when you rooted, and you still did it...the vzw rep didn't do anything but enforce the rules to which you agreed when you signed on the dotted line, the reason the bbm rep didn't care was because he doesn't work for verizon, he works for best buy...i'm lucky enough to live near a vzw store where they don't care if you're rooted or not, and will even talk to you about rooting and what can/can't be accomplished...but as it is, this is the exception, not the rule...i'm failing to see where the vzw rep you encountered was wrong...if you didn't like the rules, you shouldn't have signed on the dotted line(btw, i'm rooted, unlocked and running a custom rom...but if something were screwed up on my phone, i'd have figured it out before i did any of this so that i could have a 100% working phone before i went in and changed things) you can call me crazy, you can call me stupid, but i'm not the one complaining about knowing the rules and breaking the rules and then when the powers that be get wind of it they refuse to help me
Yeah, it really sucks since something as trivial as a sim card should not matter. However, on principle I have to agree with Verizon as well.
The reps don't have to be technical. They don't need to be convinced. All they have to do is enforce the rules that apply to everyone.
Trust me, I'm typically the LAST person to side with a big company lol
i hate large corporations, and silly rules and laws, but if you know the rules, and agreed to the rules by signing on the dotted line, you have no one to blame but yourself when you break the rules and things go bad for you...as i said, i'm rooted, unlocked and running a custom rom, if i change something and it bricks my phone guess what? i'm out of a phone until my upgrade. i don't expect verizon or anyone else to fix my screw up.
The only reason I'm keeping up with my $6/mo insurance is in case my $400 investment is ever lost or stolen
-- Android: It's a UNIX thing. You wouldn't understand.
Ridiculous! I had my gnex rooted and rommed for the gods and had many issues causing the need for a new sim. Not once did they complain.
Now if it was technical support you were dealing with then I could understand VZW completely. Or sending your phone in for repair replacement, insurance, etc.
They are becoming tighter and tighter doing anything to make a buck. They know they have the best coverage and will continue to hit my wallet until it's cashed.
I think their financing for phones is great for those who want an upgrade but don't have any other way.
If this happens again don't go to best buy. I would call corporate and maybe see if they have some sort of a retentions department to get compensated for your trouble.
Sent from my DROID RAZR MAXX HD
jfriend33 said:
Ridiculous! I had my gnex rooted and rommed for the gods and had many issues causing the need for a new sim. Not once did they complain.
Now if it was technical support you were dealing with then I could understand VZW completely. Or sending your phone in for repair replacement, insurance, etc.
They are becoming tighter and tighter doing anything to make a buck. They know they have the best coverage and will continue to hit my wallet until it's cashed.
I think their financing for phones is great for those who want an upgrade but don't have any other way.
If this happens again don't go to best buy. I would call corporate and maybe see if they have some sort of a retentions department to get compensated for your trouble.
Sent from my DROID RAZR MAXX HD
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i can see it now "verizon wireless customer support, how may i help you?!" "yes, i broke the rules to which i agreed, and rooted my phone, unlocked the bootloader, and put a custom rom on my phone...and i did something wrong, and now my phone won't boot up...if you don't give me a replacement i'm going to jump ship and go to at&t" and what hte rep won't say is "oh...you'll leave if we don't give you a phone because you broke the rules and now it won't work? well here's your new device that you, yourself screwed up, and will probably screw up again and make us send you a new one" what they will say is "well, since you broke the rules to which you agreed, it'll be 599 for that new phone. oh, and if you decide you're going to jump ship to at&t that'll be 350 dollars for an early termination fee as well, have a good day"
lol when I saw the title I figured VZW screwed up like they did for me. Just prior to our upgrade I called and asked Customer Service for extra minuets because we were upgrading in a week(I asked the rep in store when looking at phones but she said call CS). The rep said "you have 100 Hurricane sandy relief minuets." Good enough..
Week later, my gf and I go in to the store and upgrade! She got an iPhone 5. I told her check it for scratch marks when the tech activated it and handed it to her. Sure enough, she pulled the protective covers off the front and back and it was scratched on the back. Well the idiot rep who upgraded us put both upgrade fees on one line. So it took 30 min or longer to get her new phone activated because they could not figure out how to cancel the previous activation/transaction because of the way he did the upgrade fees on one line!
Fast forward to the first bill. I think it was like $400 or $500. It was to high either way! Well first off we were billed a month in advance. I realize this is standard, but imo the rep should have reminded us. Typically we upgrade every ~2 years so the least VZW, ATT or any other company can do is remind you. So that explains PART of it. Here is the icing on the cake, we were billed for a voice overage because the rep who told us we had 100 Hurricane Sandy min left was in a third party over flow call center and was not authorized to tell us that we could tap in to those min. So we went over by close to 100 min. What the store rep did not tell us when we upgraded was the new share everything plan would be prorated since we were shy of our bill date by like a week. Since he did not tell us, we made the most of that week and used up almost 4GB of LTE bandwidth. So we were charged a data overage as well.
So when I call CS, the rep says he would knock off the voice overage since it was higher. However, he tried to charge us for the data still. After arguing he agreed to knock it in half. Finally after arguing more, he finally agreed to knock it off completely. to make up for all the trouble he has issued credit for both over ages and he is going to pitch in 3 accessories. I told him I was not interested in the accessories. He pushes them again at a discount price. Again, I said not interested. After further discussion he said the accessories were free and we still had credit left over plus the overage fees were wiped out. Free accessories? Why the hell not?! So I get off the phone thing everything is great and he hooked us up..
When I get my holster/kickstand case it won't fit. So I take it to a VZW third party store to see if they can get it on. He tries and then says it's bent. Call CS and they should send a new one free of charge. I call CS and they set me up a return label.After further discussion it turns out the accessories were billed to the account. I said forget this, I never asked for them. Send me a label and I will return them all rather then be charged! So she does just that.
I get the label, and ship everything back in the original packaging. Hell my gf's pos bumper case wasn't even opened because she didn't like it. I spent 2 months dealing with 10 CS agents who filled out a total of 3 "ITTS tickets." Turns out ITTS Tickets are for tracking the damn package if it is lost in transit. I told them the tracking showed it was in the warehouse in Texas since such and such date! One of the reps was a total moron. I questioned her like 5-10 min in to the convo and said look, other then accessory charges, are there any charges on the account. We go back and forth, calmly, for 45 min about late fee for this, late fee for that, fee for this, fee for that, and each time I have to say no, that was taken care of, and shes would be like oh..you're right. So 45 min in she says, well ok, can you log in to MyVZW? I said sure, and sat down at the comp. I log in, and she says you see this or that, and I am like yeah, it says credit this, or credit that. So finally I said "look besides the accessories fees, is there any other charges on the account." This time she has no choice but to say no..45 mins of bs she didn't know what she was talking about. I requested a supervisor. Waited 20 min for a supervisor. Finally she offers to have the supervisor call me back. I should have known better but I said ok..yeah no call back ever happened.
Another night I finally ask for a supervisor. This guy was far from supervisor material. The second he picekd up the phone he was trying to talk over the agent while she was getting off the line.He kept interrupting me and talking over me.I called him out on it at one point, and he said I am not talking over you or interrupting you. The next time I am talking, he does just that. Interrupts me and starts talking over me. I said I thought you said you weren't interrupting me or talking over me? I forgot what he said but he knew he was caught red handed. We went around a little bit and he finally hangs up on me for trying to stop him from babbling on about something that didn't matter.
Finally, I get some one who knows what they are doing. She did a "defill ticket" which goes to the warehouse and asks what is going on with the package and why no refund was issued. Of course she has to call me back as it takes a day or two to get an answer. She finally calls me back, and says that supposedly the accessories were not in the case! BS! One was never opened! She said she talked to her manager and because of everything I went through, they would refund me half price. I argued about how I knew one accessory, the bumper case was not even opened. I threatened to cancel service, but did no good. At this point I just wrapped it up and thanked her for her time as she did do more then any one else had. I called back a few days later and asked how much it costs to cancel service and explained what I been through over the past 2 months/10 agents later. She asks if she refunds the rest of the cost if we will stay on VZW. I think I said I would consider it, and in the end she credited the rest of the charges. We stayed with VZW but I will never trust them at their word again. The remainder of the contract is going to determine if we stay or go when it's time for a new contract. Depending on finances we may buy unsubsidized, but you want a VZW sucks story, there ya go. Can't say I feel sorry for you and your sim card situation.
balthuszar said:
i can see it now "verizon wireless customer support, how may i help you?!" "yes, i broke the rules to which i agreed, and rooted my phone, unlocked the bootloader, and put a custom rom on my phone...and i did something wrong, and now my phone won't boot up...if you don't give me a replacement i'm going to jump ship and go to at&t" and what hte rep won't say is "oh...you'll leave if we don't give you a phone because you broke the rules and now it won't work? well here's your new device that you, yourself screwed up, and will probably screw up again and make us send you a new one" what they will say is "well, since you broke the rules to which you agreed, it'll be 599 for that new phone. oh, and if you decide you're going to jump ship to at&t that'll be 350 dollars for an early termination fee as well, have a good day"
Click to expand...
Click to collapse
Hmm actually my issues were unrelated to any modifications made to my phone and we're part of the reason Verizon decided to change how they provision their sim cards... But thanks for the input bud.
If I ever wanted to leave Verizon I would do an AOL as I have unlimited data on two lines.
Verizon likes the developer community for the most part. Can you imagine how much money they save on technical support?
I'm sure there are some who don't mod but are so smart they wouldn't dream of dialing 611...but I think the majority is different.
Sent from my DROID RAZR MAXX HD
---------- Post added at 06:33 AM ---------- Previous post was at 06:32 AM ----------
Xplorer4x4 you need to call the better business bureau. Verizon has cs issues sometimes. Best thing to do next time is keep calling back until you get someone understanding on the line.
Sent from my DROID RAZR MAXX HD
jfriend33 said:
Hmm actually my issues were unrelated to any modifications made to my phone and we're part of the reason Verizon decided to change how they provision their sim cards... But thanks for the input bud.
If I ever wanted to leave Verizon I would do an AOL as I have unlimited data on two lines.
Verizon likes the developer community for the most part. Can you imagine how much money they save on technical support?
I'm sure there are some who don't mod but are so smart they wouldn't dream of dialing 611...but I think the majority is different.
Sent from my DROID RAZR MAXX HD
---------- Post added at 06:33 AM ---------- Previous post was at 06:32 AM ----------
Xplorer4x4 you need to call the better business bureau. Verizon has cs issues sometimes. Best thing to do next time is keep calling back until you get someone understanding on the line.
Sent from my DROID RAZR MAXX HD
Click to expand...
Click to collapse
if you root your phone it voids the warranty...you signed on the dotted line, you rooted, you had your phone screw up(whether or not it was because you rooted is moot)...your problem, not vzws
Here is something you need to remember. Reps in stores deal with people that have no clue what they are doing all the time. Flashing ROMs incorrectly, incorrect radios, kernels, etc can and do cause service issues. If you think that a rep is going to chase their tail around when they have no clue if you know what you are doing or not then you are wrong, especially if they have no clue what they are doing when it comes to development. Troubleshooting a device that is stock is one thing, the uncontrolled variable of your non-stock ROM is another. That being said, had you came into my location you would have gotten a SIM and been on your way. If you were still locked on 3G then that would have been the end of the troubleshooting I had for you until the phone was back to stock. It is easy to point the finger and talk about how bad people "suck", but take a second to look at it through eyes other than your own.