Been 3 weeks didnt get a call for the service center all they say the part is nt avaible. But 2day I try to check the workorder number online an it say YOUR UNIT IS UNDER REPAIR. does this mean the got the part an are currently repairng? N how long do they take after get the part to return the fone?:crying:
Be patient
Is it important how did i send this?
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Having bought my imate jam from said company, after 4 weeks i started getting the power button problem, ie: you put phone down for 10 min, and pick it up, press power button and nothing happens, you have to do soft reset, this keeps happening, if you ring phone it wont ring.
So expansys told me to send it to imate repair centre, they returned it, and straight out of box, its the same, sent it back saying i want my monies back, all they do is send it to imate repair centre, and you know what, it still does the same upon return. So i phone them, and they say past 21 days, and i cant have my monie back, it seems they dont believe in the sales of goods act.
So ideas?????????
You bought goods in good faith you have given them chances to repair it. Return it special delivery (important) with a letter rejecting it under the sale of goods act as not fit for purpose. State that you want a full refund within 7 days or you will take them to the small claims court. You must be prepared to follw it through though. Expect a refund smartish..................
Alternatively if you used a credit card you could approach your credit card firm for a refund.
Let us know what happens.
I sent my iMate Jasjar (which had a malfunctioning digitizer) to the Topps repair center 2 weeks ago after an iMate rep told me they would have it repaired in 6 days. I called the company today and they said that "the device needed a software upgrade." I told them that I had done that per their instructions prior to my sending them the device. I was then forwarded to a tech manager who said that "diagnostics were run on my device" and again told me it needed a software upgrade, and it would cost me $25 to do so. I told him also that I had upgraded the ROM prior to shipping (all they needed to do was check the darn splash screen for the ROM version!!!!!). Anyway, I agreed to let them upgrade it--what else can I do?--and I asked that they check the device prior to sending it back to me. He said that he would personally inspect my device. Sounds like it's gonna be a long, drawn out time before I get my device working again. Just a bit of warning before anyone sends their device to this company.
answer
email imate about this issue and when they respond send topp the imate email
That's a good idea, Sandrobber. I am expecting to hear from Topps tomorrow. If not, I will proceed.
The head tech guy said "iMate says that 90% of customer's problems are software related, not hardware." I kept trying to tell the guy that if they actually tried out my device, they would know it's not the software that is faulty. I've used PDAs for about 7 years, and I've gone through more than a dozen of them, so I can at least separate a hardware from a software problem. :roll:
I received my DVP yesterday (after wating for a LONG time to get it), everything is working fine except my ability to make and receive calls.
I can only hear sound when the phone is in speaker mode, I was therefore wondering whether I had a setting that needed to be changed to 'hear' the phone call normally or if I need to send the phone back and wait a long time again for a new phone to arrive.
Please help : (
I'm having the same problem although it just started this morning. I've had my unit since Feb...
Trying a hard reset now but the tech at Tmobile said it may be a hardware issue...
Will wait and see after updates...
If anyone else other than the OP and I have encountered this problem please let us know if it's salvagable or will we have to deal with Dell and get a replacement...
Well mine didn't work since opening the box. Called Dell and they set up to send me a replacement. A week after Called them again to see what had happened with the replacement and they said they cancelled it. Now they're going to send me a 16gb version. Let's see how that goes~
I just sent mine back as they were going to 'repair' my phone over a 30 days period..I so sent it back and got a refund...
I called dell on Tuesday to report the problem. I told the techsupport guy that I've done the hard resets, etc. and none of it has worked. So the guy said he will get a dispatch put in to get me a replacement.
I told him that I am traveling internationally on Friday (really) and that if it can't get here by then, to just hold off on it. He said he will try and see.
The call to get a guy and obtain a dispatch number took me 5 minutes only!
Yesterday I got a call saying that the phone has been mailed (OMG!) and to watch for it Thursday (today). But little did I know, I got the phone less than 3 hours after the call...
The new unit is working great and I have to admit, Dell definitely cleaned up their act from a few months ago...
Hope the rest of you have a good Dell experience like I did!
I called today about a warranty replacement and the guy is telling me that I need to send them my phone, they will attempt to fix it, if they cannot THEN they would issue me a replacement. A process he is saying could take up to 3 weeks! Is this the same process everyone has to go through in order to receive a replacement? This is my first time ever doing a warranty replacement on a phone so maybe it is normal, just seems like people on here just call and ask for a new one and they send it to them.
Thanks.
The Stig 04 said:
I called today about a warranty replacement and the guy is telling me that I need to send them my phone, they will attempt to fix it, if they cannot THEN they would issue me a replacement. A process he is saying could take up to 3 weeks! Is this the same process everyone has to go through in order to receive a replacement? This is my first time ever doing a warranty replacement on a phone so maybe it is normal, just seems like people on here just call and ask for a new one and they send it to them.
Thanks.
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I'm guessing you didn't buy it from Google? If you didn't then it's the normal procedure. If you bought it from Google, they should send you a new phone first. When you've received your replacement phone you send the old one back. Just to note, Google makes an AUTH for the replacement phone on your creditcard. (if you don't send it back they'll charge you for the phone).
I did not learn my lesson! It took ZTE more than 30 days to repair my first Axon 7 (hard bricked, would not power up). Instead of giving up, I bought a second one only to find out that the Camera and Flashlight App (not the camera flashlight) does not work (error message "can't connect to camera, etc...."). I contacted ZTE customer service and after resetting phone to factory, deleting data/cache, etc. did not work, agent created an RMA, I shipped the phone to ZTE on 8/21, they received it on 8/24. Whenever I try to check the status of the repair online, I receive "invalid log in, contact administrator". I reported it, still not resolved.
I contacted customer service on Friday the 8/25 to make sure they received the phone, they confirmed receipt. I contacted them again on Thursday the 8/31 to check status, I was told that phone is in "Assess" stage and it will ship in 3.5 days. I contacted them again 2 days ago, 9/4 to see if it has shipped, the agent responded that the info given to me before was NOT correct, the phone is only in "Received" status and has not even been assessed! So to be blunt, the agents I communicated with before were making things up, basically lying! She promised to follow up and escalate the issue to find out why the delay. She also promised that some one will contact me by phone or email within the next 2 to 3 days. The moral of the story, don't believe everything that customer service agents tell you! In the past, their excuse was "no parts, no replacement phones", I wonder what their excuse is this time.
TheBoozer said:
I did not learn my lesson! It took ZTE more than 30 days to repair my first Axon 7 (hard bricked, would not power up). Instead of giving up, I bought a second one only to find out that the Camera and Flashlight App (not the camera flashlight) does not work (error message "can't connect to camera, etc...."). I contacted ZTE customer service and after resetting phone to factory, deleting data/cache, etc. did not work, agent created an RMA, I shipped the phone to ZTE on 8/21, they received it on 8/24. Whenever I try to check the status of the repair online, I receive "invalid log in, contact administrator". I reported it, still not resolved.
I contacted customer service on Friday the 8/25 to make sure they received the phone, they confirmed receipt. I contacted them again on Thursday the 8/31 to check status, I was told that phone is in "Assess" stage and it will ship in 3.5 days. I contacted them again 2 days ago, 9/4 to see if it has shipped, the agent responded that the info given to me before was NOT correct, the phone is only in "Received" status and has not even been assessed! So to be blunt, the agents I communicated with before were making things up, basically lying! She promised to follow up and escalate the issue to find out why the delay. She also promised that some one will contact me by phone or email within the next 2 to 3 days. The moral of the story, don't believe everything that customer service agents tell you! In the past, their excuse was "no parts, no replacement phones", I wonder what their excuse is this time.
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This is the usual rant. Pretty much customer support office out there is actual crap. They said OnePlus's was hideous, I had lots of trouble with Google's Motorola, heard some stuff about Samsung too...
I don't have customer support here, (bought it in Thailand, live in Argentina ) but I'm grateful that I didn't have any hardware trouble. I DFU-bricked it but managed to get it back to life via disassembly and all.
Hope for the best... But we all know how bad customer support is. There are a bunch of threads that say basically the same.
Sorry to hear you got screwed. Maybe I've been lucky, but ZTE Axon customer service has been good. I've RMA'd 2 phones for the camera OIS problem and both time have been efficient. I did the advanced exchange on both and they went okay. The second phone they advance exchanged it without putting any hold on my card.
pt
Yes I had no issues with them either. Hell both of the times I called them the operator seemed to actually be located in the USA
I am still waiting for the promised email/phone call. If I don't get anything by the end of the day, I will contact them again. I am happy that someone had a good experience with them, as for me, this is my second nightmare!