[Q] Zune doesn't detect HD2(WP 7.5) - HD2 Windows Phone 7 Q&A, Help & Troubleshooting an

It seems (by doing several searches here in XDA) that there's a fair amount of ppl. having this issue. And I can't seem to find solid responses about this yet.
Status:
- Pdaimatejam ROM Tango 7.10. (No issues other than Zune and WPDM sync)
- Device Manager shows no issues with the driver. (Device recognized under Portable Devices as HTC HD7 T9292) ...although mine is an HD2.
- Installed WPDM but is asking me or the SDK 7.1 (which I am currently downloading)...
- Touchexperience downloaded but I have no way of running it as can't sync the device with neither WMDC nor WPDM. - also, not sure if this has anything to do with this issue. (I read in one thread that it might help)
- Have ALL windows updates. YES I have made several resets. Connect/disconnect etc. I DO have a windows Live ID.
- I have reinstalled Zune a couple of times already.
how can I get zune to detect my device?
How do I sync this device then?
Thanks a bunch.

adelvalle600 said:
It seems (by doing several searches here in XDA) that there's a fair amount of ppl. having this issue. And I can't seem to find solid responses about this yet.
Status:
- Pdaimatejam ROM Tango 7.10. (No issues other than Zune and WPDM sync)
- Device Manager shows no issues with the driver. (Device recognized under Portable Devices as HTC HD7 T9292) ...although mine is an HD2.
- Installed WPDM but is asking me or the SDK 7.1 (which I am currently downloading)...
- Touchexperience downloaded but I have no way of running it as can't sync the device with neither WMDC nor WPDM. - also, not sure if this has anything to do with this issue. (I read in one thread that it might help)
- Have ALL windows updates. YES I have made several resets. Connect/disconnect etc. I DO have a windows Live ID.
- I have reinstalled Zune a couple of times already. you need
how can I get zune to detect my device?
How do I sync this device then?
Thanks a bunch.
Click to expand...
Click to collapse
you're running wp7...the pc will see as a hd7
you may have a live id, but do you have an activation code to authorize the wp7 phone installation?
don't know what you mean by all windows updates...what updates for pda'a rom? it'a all self contained flash.
have you tried rebooting the pc after zune installation?
you need to have zune running in order to use wpdm
and by resets, did you do hard resets either from setttings..reset or the hardware reset (vol up/down simultaneous during phone boot)
sometimes phone recognition by zune can be slow sometimes.

got the activation code. I am able now (after installing Visual Studio) of using WPDM to transfer files to the device. The Zune issue persists.
I did hardware resets, installed all from scratch (HSPL3, MAGLDR, RADIO) and finally ROM Pdaimatejam Tango 7.10.877.
Thanks for your quick reply hjhjhj!

adelvalle600 said:
got the activation code. I am able now (after installing Visual Studio) of using WPDM to transfer files to the device. The Zune issue persists.
I did hardware resets, installed all from scratch (HSPL3, MAGLDR, RADIO) and finally ROM Pdaimatejam Tango 7.10.877.
Thanks for your quick reply hjhjhj!
Click to expand...
Click to collapse
i run into zune connection issues once in a while too...it usually comes down to doing a pc diskclean process and reboot the pc and try again.

Related

Any one successed to syncing with Vista RTM??

Although it was working with RC2, strangely, it doesn't with RTM, the driver is installed but only the file transfere is working. I can see an icon of my JJ in computer (ex. my computer) and when click on it, i can browse the JJ ram and the storage card only, but there is no any syncing capabilities. Any one has an idea about that problem. May i am going to try the old RC1 trick:
http://www.microsoft.com/downloads/...roductID=7C1FA894-B2C5-41BE-8D97-E145DD2A883B
Still there is no respoonse after 26 viewers, does this mean that there is no one has installed the new vista RTM release or I am asking a selly question?
_____________________________________
JJ with AKU 3.2 1.90.96
Yes, I synced my HERMES with http://www.microsoft.com/downloads/...6a-a72d-4aef-9663-31ce2fefbada&DisplayLang=en this tool, but sometimes don't, lot of crashes...
Just have a try:
disable any Anti-Virus and Firewall softwares.
I tried downloading the sync tools beta, but fiind it hangs outlook (2007).
I'm going to give it a try just running wirelessly and see how I get on.
The same don't know why it's not working...
sergiopi said:
Yes, I synced my HERMES with http://www.microsoft.com/downloads/...6a-a72d-4aef-9663-31ce2fefbada&DisplayLang=en this tool, but sometimes don't, lot of crashes...
Click to expand...
Click to collapse
I tried it, it worked, thanks. The difference is that i followed the trick mentioned above also, i added the registery key WHOS, then installed the WMDC beta program, so, will try to use the WMDC program only without the registery in another installation.
Now I sync 95% of times, I just unchecked in settings-> connections->USB to PC-> use enhanced USB
I have managed to get it working after having reflashed the rom on my phone (probably not required) and re-installing the Windows Mobile Device Centre beta 3.
I think the trick is to make sure your phone can connect to Vista OK before you install the WMDC software and then install the software with the phone connected.
Good luck
Are you also able to flash / upgrade the phone using Vista RTM and MDC beta 3? I'm not

HTC Sync install problem & no PC Sync

Second day with my Hero and really like it so far, but;
When I tried to install HTC Sync, near the end of the install, I get,
"Generic Device Management Executable has encountered a problem and needs to close",
and wants to send a report to Microsoft, after dismissing the first one another one the same comes up, then after the install I get;
"Unable to create a device manager instance".
When I try to Sync with the PC, HTC Sync won't find the phone.
I've tried the HTC Sync that came with the phone and the latest from the HTC website with the same results.
I'm running Windows XP Home, fully up to date, anti-virus is disabled during the installation.
I have spent the best part of eight hours today searching this site and googling the problem, I've found people with the same or similar problems and still can't get it to work.
Any help would be greatly appreciated.
I have the same problem, tried uninstalling/reinstalling both versions, but the problem still exists.
I am also running Win XP SP3.
Lupus77 said:
I have the same problem, tried uninstalling/reinstalling both versions, but the problem still exists.
I am also running Win XP SP3.
Click to expand...
Click to collapse
Me too. XP SP3.
Speaking directly to HTC gave no answers, and I gave up as I don't need to sync to outlook.
Im having problems getting HTC 2.04 to work after update.
C:\Program Files\HTC HTC Sync\Application launcher\Application Launcher.exe
This application has failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem.
And no it didn´t, tried it. Has tried remove and afterwards reinstall, but still not. Connection to USB is working, but can´t sync.
Just for info, I emailed HTC yesterday and got a reply back today. I tried it, but it didn't solve the problem, good customer service from HTC though.
I've pasted it (as sent) if anyone wants to try it, god luck.
"please try the following on you PC. STart, sun, msconfig, services, "hide all Microsfot Services" then "disable all", start up, "disable all", apply, close and reboot. Try the install again in this mode with no internet connection plugged in (as your AV will be fully shut down). If this works, you can reenable evertyhing, start, run, msconfig, normal startup, apply close, and reboot."
Lol, looks like a bold move
But good idea with the services, maybe we can narrow it down.
Do you have Itunes installed? Just a wild guess now as I have it installed, maybe the Apple Sync conflicts with HTC Sync.
Im not sure if that im able to do the services thing, but i will try.
No itunes is not on, but at home im using Vista 64 with itunes and its working!
Hmm, didn´t work for me.
Hope that HTC will come with an update.
For now im using CompanionLink to sync between Lotus Notes and Google Calendar, but it will only work for 2 weeks, then i have to pay.
Didn't work for me either. I tried disabling all not needed services.
@SharDK Do you have the problem in Win XP SP3 too?
@Lupus77
Yes its Win XP Sp3
Sry i wrote fail in my nick, its Shark, but nevermind
New reply from HTC.
"Are you able to try again in Safe Mode? "
Tried but still no good.
Is anyone here who got the HTC Sync working with Win XP SP3?
Phone not being recognized by the HTC Sync program
I had no problem installing the HTC Sync software BUT it does not recognize my phone. Yes I am running Windows XP Service Pack 3. I have read the manaul carefully and done everything they say, including enabling USB debugging. But to no avail. I also have tried both the new and old versions of the software.
PLEASE HELP!! I need to update my ROM
Weird, since before upgrae i had no problem connecting to sync either in Vista nor Xp SP3.
But after, then XP SP3 gives problems.
@Salmanbodla
When you connect to XP with USB, do you mount the SD card!
If you can here´s driver for XP http://www.pdauser.dk/files/driver.zip
When you connect, go to Device manager and look for ADB and try update the driver. Even try connect the Hero 2-3 times mounting the USB, that way i got the ADB in device manager. But then Sync failes, but had no problem before update.
I wrote HTC yesterday, so hoping that they will come with a solution.
Now they returned an email, writting to me that since i have a Danish Win XP, i have to install sync in Program Files/HTC/HTC sync
Im sry but im not using a Danish XP, so therefor its in the right place already.
Looks like HTC ´dosn´t have a solution for sync, very bad, since i have to use it to sync Lotus Notes at work.
Latest from HTC. Want NFO logs.
Latest Email from HTC:-
"HI STephen,
We are trying to replicate this issue here, are you able to send us the NFO logs?
Many hanks
MIke"
It's nice to see they have an interest in the problem.
Now the question. How do I send them the NFO logs? I'm a bit lost here.
Just wanted to add my "me too". I'm experiencing the same problem.
It used to work but since I reinstalled XP (serious crash) I get this error when trying to start HTC Sync:
C:\Program Files\HTC HTC Sync\Application launcher\Application Launcher.exe
This application has failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem.
Click to expand...
Click to collapse
The only difference between my old and new install of XP is that my old install was SP2 and the new install SP3.
Me too
I cant get HTC sync to work on Windows VIsta. Had Hero for 2 weeks. But cannot connect with HTC sync. I only need this for ROM upgrade... not for syncing.
Stephen did you get an answer from the htc support.
I have the same problem.
Has anyone had luck fixing the issue with HTC Sync refusing to run because 'the application isn't configured properly'?
It worked fine for me about 2 weeks ago with Win XP Service Pack 3, but doesn't anymore. I'm not entirely sure what I've changed since. I went on Windows Update and downloaded these patches (Update for Root Certificates [September 2009] (KB931125), Security Update for Windows Media Format Runtime 9, 9.5 & 11 for Windows XP SP 3 (KB968816), Security Update for Microsoft XML Core Services 4.0 Service Pack 2 (KB954430), Security Update for Windows XP Service Pack 3 (KB952069), Security Update for Windows XP with Windows Media Format Runtime 9.5 and 11 (KB941569)); I changed which SATA port on my mobo the hard drive connected to; and that's about all I know of. Everything else would have been using programs already installed, which I had used before trying to use HTC sync.
I'm not sure which version of HTC Sync I used before, as it may have been the one on the SD card when the phone shipped, or it could have been downloaded from the website. It was probably the one on the SD card. Yesterday I tried uninstalling it after the error message and reinstalling v2.0.4 downloaded from the HTC website, but still no luck.
So, has anyone had any success with this?
Steven__ said:
(Update for Root Certificates [September 2009] (KB931125), Security Update for Windows Media Format Runtime 9, 9.5 & 11 for Windows XP SP 3 (KB968816), Security Update for Microsoft XML Core Services 4.0 Service Pack 2 (KB954430), Security Update for Windows XP Service Pack 3 (KB952069), Security Update for Windows XP with Windows Media Format Runtime 9.5 and 11 (KB941569)); .
Click to expand...
Click to collapse
Any chance you can uninstall those updates to see if they are the offending items?

[update] htc sync 3.0.5422--> 3.0.5481

if you use your HTC HTC sense build in HD2, you can sync with HTC sync tool.
here can download it, because you can download from htc.com only with a android phone serial number
old:
http://ul.to/hfluko setup_3.0.5422.exe 55.36 MB
new:
http://ul.to/eu1qaq htc sync_setup_3.0.5481.rar 68.57 MB
Thanks for the efforts, I will be happy to try it.
oh thanx works with mdeejay.
little bit strange that it works; a legend picture whos called htc hd2 and has 4gb free space
kendimce said:
if you use your HTC HTC sense build in HD2, you can sync with HTC sync tool.
here can download it, because you can download from htc.com only with a android phone serial number
http://ul.to/hfluko setup_3.0.5422.exe 55.36 MB
Click to expand...
Click to collapse
kendimce,
Thank you very much for this. HTC Sync installed and working fine! Without being able to sync my outlook stuff, I'd have to switch back to WinMo, but I'm keen to stick with Android now I've got over that major obstacle. Thanks again!
It works the 1st time (installed last week) and now it failed to detect my device (error message on PC: no device connected). I tried uninstall the HTC sync and drivers and reinstall it from fresh (4-5times) with no luck. I also tried many methods posted in variuos fourm and still have the same error message.
Have anyone experince this and how you resolve it? Please help.
Same here.
I get "No Device connected" on PC and "Unable to find HTC Sync" on phone.
I am on Artemis 27 and Matt c 1.7 Android.
and, yes, I am putting USB Mode into HTC Sync!
Any thoughts?
GG
Same here. Can install HTC Sync OK, but can't connect - "Unable to find HTC Sync on your PC.............." and "No device connected" messages.
I'm using Windows 7 - might this be an issue ?
only with HTC Build
HTC Sync will only work with HTC builds like HTC desire.
Hi I have a HTC HD2 and running sense.
Installed HTC sync the above version but i'm not able to sync. When i plugin my HD2 the system does not even react.
Any ideas?
Running Vista X64
kendimce said:
if you use your HTC HTC sense build in HD2, you can sync with HTC sync tool.
here can download it, because you can download from htc.com only with a android phone serial number
http://ul.to/hfluko setup_3.0.5422.exe 55.36 MB
Click to expand...
Click to collapse
Not true, I ve got it without serial number. It does not work at all though...... switching to WinMo, it DOES work. The Andriod in HD2 needs seriously still updates, you do not have any sound, no YouTube playing, can not configure the data access to my phone service.... buf........... is like iPhone actually.....
wilsojer said:
Same here. Can install HTC Sync OK, but can't connect - "Unable to find HTC Sync on your PC.............." and "No device connected" messages.
I'm using Windows 7 - might this be an issue ?
Click to expand...
Click to collapse
you can find these tips on htc site :
Tips 1:
If you cannot see the HTC Sync option when you connect your phone to the computer via USB, please follow the
Instructions below:
1. Make sure you select USB Debugging in Settings > Applications > Development before connecting your phone to the computer
2. Connect you Phone to the PC and wait 20 seconds for your phone to install HTC Sync on your phone.
3. Unplug the USB sync cable. Wait for 5 seconds. Reconnect the Phone to the PC using the USB cable.
4. Select “HTC sync” and wait for HTC Sync to recognize your Phone. This process could take up to a minute your first
time connecting to the computer.
Click to expand...
Click to collapse
SOURCE :http://www.htc.com/europe/SupportDownload.aspx?p_id=316&cat=3&dl_id=982
Few Pointers.
- make sure the android build you are using is a sense enabled build
- check with the android rom maker, if the HTC Sync functionality is supported by
the android ROM you are using.
- make sure you start the HTC syn app first and then connect the phone to ur pc.
Following the above, HTC sync should work straight off, once you put the phone in proper mode.
I have VBN ROM(Senseless) + Darkstone froyo(most complete ROM at the time,HTC Desire Build) and it works without any errors.
Hope this helps
kendimce said:
if you use your HTC HTC sense build in HD2, you can sync with HTC sync tool.
here can download it, because you can download from htc.com only with a android phone serial number
old:
http://ul.to/hfluko setup_3.0.5422.exe 55.36 MB
new:
http://ul.to/i8284r _htc sync_setup_3.0.5481.rar 68.57 MB
Click to expand...
Click to collapse
Hi Kendimice, I can't download 3.0.5481, can you confirm the link? I have done the 3.0.5481 upgrade from 3.0.5422 and it fails to sync. It shows connect but simply sync nothing to my HD2_MDJ_DHD v4.1. Do you have any clue on this? I try uninstall 3.0.5481 and install back 3.0.5422 and reload MCCM DHD beta2 and it fail to recognize (it was ok before I try MDJ v4.1 and 3.0.5481 upgrading).
yongck7 said:
Hi Kendimice, I can't download 3.0.5481, can you confirm the link? I have done the 3.0.5481 upgrade from 3.0.5422 and it fails to sync. It shows connect but simply sync nothing to my HD2_MDJ_DHD v4.1. Do you have any clue on this? I try uninstall 3.0.5481 and install back 3.0.5422 and reload MCCM DHD beta2 and it fail to recognize (it was ok before I try MDJ v4.1 and 3.0.5481 upgrading).
Click to expand...
Click to collapse
You can just download HTCSync from the htc website:
http://www.htc.com/www/SupportDownload.aspx?p_id=324&cat=3&dl_id=1058
Atleast something!
I downloaded 3.0.5481 from HTC website without problem.
I'm surpized you can have "HTC Sync" in the USB options of a non sens build (but never checked).
You can check is adobe air has not been updated. I think the HTC software need it.
I always had problem under winmo (crash of outlook after sync).
Now it's working ok with Android.
My PC config is actually:
Win7 X64
Outlook 2010 x32
DAMO 8.0.2 IF6
HTC Sync 3.0.5481
Adobe Air 2.5.1.17730
My HD2:
MDJ FroYo Matted V1.4
Kernel MDJ 7.5HD
HTC Sync stopped working when I tested the 7.1 kernel (from 6.1 to 7.1).
Impossible to connect the phone again!!!
(I don't say it's a kernel problem... I just describe what happened).
I reinstalled Android (format SD, fresh instal but back to 6.1)... same (so I don't think it was due to the Kernel update).
So I format, reinstall my PC. Then Ok.
Since then, no problem even after the latest Adobe Air Update.
Sometime I have an error message like "can't update PIM" or something like this with HTC Sync. I just restart my laptop (for info I never restart the OS, just idle it... don't know how you call it in English... it's the sleep state of a laptop).
Hope this could help...
HTC Sync older version
Hey guys,
Not sure if it was mentioned somewhere here before, but I found out (as I already read elsewhere) that with some ROMs, HTC Sync only works when you use the older version of the software (so 3.0.5422 in stead of 3.0.5481).
It didn't work for me (no recognition pc>phone & vice versa) with the latest version, so I uninstalled it. Now with the older version of the software, syncing seems to work fine for me!
Hope this helps some of you....
regards,
J
Thanks, this is wonderful. I would like to try it!

[Q] WP7 cannot connect to Zune - connection problems

hey,
i gave my HD2 a really hot update with WP7...
everything works fine. All Zune updates instead of one " ISV Mango clean up " ...
But since yesterday my zune cannot connect to my phone.
The error message is " Connection problems " !!!
I delete the certificates from zune... disconnect, reconnect, restart, delete the phone from zune. reinstalled zune... Delete HD7 phone from Windows-Devices
Installed a completly new zune on a different machine. The same problem!!!
tried microsoft fixit... Nothing works :/
has anybody the same problem or an idea ???
By the way... The WP7 is loading on USB...and the OS ( Win7 ) is finding it... Only zune cant connect ... :/
xdawizardmda said:
hey,
i gave my HD2 a really hot update with WP7...
everything works fine. All Zune updates instead of one " ISV Mango clean up " ...
But since yesterday my zune cannot connect to my phone.
The error message is " Connection problems " !!!
I delete the certificates from zune... disconnect, reconnect, restart, delete the phone from zune. reinstalled zune... Delete HD7 phone from Windows-Devices
Installed a completly new zune on a different machine. The same problem!!!
tried microsoft fixit... Nothing works :/
has anybody the same problem or an idea ???
By the way... The WP7 is loading on USB...and the OS ( Win7 ) is finding it... Only zune cant connect ... :/
Click to expand...
Click to collapse
Yeah my problems are similar to that, for a while i couldn't get a connection so i started from scratch and now i have the mango clean up bundle. heres the kick, all works fine except web services and Bing. But when its connected to the computer my internet and all things using web services works fine. Oh and with Zune being updated what I did was update from a laptop to desktop until i got mango working right(Thanks Starbucks WiFi So maybe when you deleted zune certificates there were some lingering.
hey scortareo,
sorry but
what did you mean with, you started scratch ???
I mean I went all the way back down to Windows 6.5, had the sd card issues solved that by reflashing xmod v1 and the original leo70, messed around and took the sim card out and had that lock on me.so from scratch i mean like it was my first time ever flashing my HD2. Still cant figure out why im only able to use web services while the phone is connected to the computer.
scortareo said:
. Still cant figure out why im only able to use web services while the phone is connected to the computer.
Click to expand...
Click to collapse
This is reverse tethering, your phone is using your computer's data connection.
have you tried
1. switching wifi on in settings(sorry)
2. switching data on in settings/ mobile network
3. install DEV_WIFI_PLUS_EU.cab or
DEV_WIFI_PLUS_US.cab
(best wifi & bluetooth fix)
EU & US are related to your wifi router settings(channel,ect) not the Country where you live
Hope this helps
Hard Reset solved the problem with connections problems to zune.....
Did all of that and nothing works aside from being connected to the computer, plus I have the Walmart Family Mobile network so when ever i try to run connection setup it say's network carrier doesn't exist in database......i wonder if using the activation code from the first time I tried WP7 has a affect also, like for mango I would need to get a different one. SMH!

Can't install xap files anymore

using Tom XAP Installer doesn't work to install xap files anymore. used this method to install touchexplorer and xbmoddeployer, but out of any reason the toms xap installer doesnt let me install anything. zune is turned on and the phone is connected to the pc, using phone 7 v. 8107. any suggestions?
restart phone and PC.... kill all messenger apps (MSN, Skype, TeamViewer)
Start Zune and use XAPDeployX
also, which ROM you use?
doesn't work either. Iam using HD2_Updatable_XBmod_Yuki_v2.1 respectivley SP1-XBmod-Yuki. Getting the 0x89xxxx error besides I installed the vs_sdeprolightup-enu.zip.
Restarting my phone didnt change anything, too.
send developer unlock cab to phone then....
http://forum.xda-developers.com/showthread.php?t=1250869
http://xboxmod.sylvester20007.com/CABS/TWEAK.CAB/DEV_UNLOCK.cab
but maybe better is to flash another ROM? Pdaimatejam ROM 8107 v7.3 for example?
this ROM is also update with CAB's and fully unlocked (all patched XBL games work), plus have latest multitouch driver
but if you want change ROM, dont forget first to unlock SDcard....
try to have the phone's date and time exactly as the computer's,that might be a help.and also the phone shoudn't be on sleep,but the screen always on.let us know
florin_stann said:
try to have the phone's date and time exactly as the computer's,that might be a help.and also the phone shoudn't be on sleep,but the screen always on.let us know
Click to expand...
Click to collapse
followed your advise, double checked on date and time, connected the phone to pc while beeing on home screen, works!
Tried it without beeing on home screen, deploying fails!
glad it worked,mate!
screen always on, remember!
Got same problem here. Syncd the date and time, running yuki xbmod rom with SP1, at home screen with screen powered on (not sleeping) XAPs wont install and PC complains unable to connect to device. Zune is running, tried TOm's XAP installer and XapDeployX. Even my caller id is screwed up. Tried removing unlock and callerid and installed these 2 fixes, still same issues. Help!
Saw in yuki xbmod rom's main page that SP1 has the new HTC drivers for HTC Hub Live Tile and do not support TouchXplorer and old apps. Is this the cause for my problems?
Thanks
maybe to try Pdamatejam ROM (already suggested in post 4.)? cab files work, HTC Hub live tile work, full unlocked (Opera, all XBL games work), TouchXplorer work, latest multitouch driver work... only dont forget to unlock card before ROM change...
p.s. if you worry about apps, just make backups with WPDM...

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