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Hey everyone I was wondering if someone can help me out. I'm currently with Sprint as well as ATT. I have an Evo and Rumor on my sprint account and a Inspire and IPhone 3gs on my ATT account.
I'm thinking about canceling my service on my ATT account because I'm still within my 30 days and I see Sprint is coming out with a good Android lineup.
When I got my ATT service I also paid $150 deposit. But when I contacted ATT earlier today to see of I would be getting my deposit back, she told me that I had to contact bestbuy for that since I bought my inspire from bestbuy. This doesn't seem correct because bestbuy said that they don't have anything to do with deposits...that goes to the carriers.
So my question is if anybody ever bought a phone from a 3rd party..like bestbuy, wirefly etc, paid a deposit and canceled service within 30 days, did you receive your deposit back? And how long did it take?
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Yes they do, go to best buy, return the phone, you get your deposit and the money for the phone back, the bill pronrated will be mailed to you...I did it with my palm pre on sprint at SAMs club and my friend did the same thing at SAMs club with the evo, btw this belongs in the Q and A
plmiller0905 said:
Hey everyone I was wondering if someone can help me out. I'm currently with Sprint as well as ATT. I have an Evo and Rumor on my sprint account and a Inspire and IPhone 3gs on my ATT account.
I'm thinking about canceling my service on my ATT account because I'm still within my 30 days and I see Sprint is coming out with a good Android lineup.
When I got my ATT service I also paid $150 deposit. But when I contacted ATT earlier today to see of I would be getting my deposit back, she told me that I had to contact bestbuy for that since I bought my inspire from bestbuy. This doesn't seem correct because bestbuy said that they don't have anything to do with deposits...that goes to the carriers.
So my question is if anybody ever bought a phone from a 3rd party..like bestbuy, wirefly etc, paid a deposit and canceled service within 30 days, did you receive your deposit back? And how long did it take?
Sent from my Desire HD using Tapatalk
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Well AT&T has a good line up on Samsung Android phones, like the Dempsey, the 4.5 (i think) inch screen and thinner than the iPhone 4. My homestay is programming it, and its running stock everything and its faster, slimmer, and battery lasts longer than my EVO.
But really its up to you.
I went for unlimited calling and data for 5 for $200 with boeing discount.
Yeah they give should gibe you your money back I canceled my service with att after being a former customer, I bought the Samsung galaxy s for att (captivate) from Amazon for 1 cent I got my one cent bback from Amazon and just pay the month of att and I was out of it
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With Sprint you get everything back, deposits, restocking, bill, etc. No charges at all unless you downloaded ringtones or something. Not sure what AT&T's return policy is.
Best Buy has to give you your money since you bought it there.
jgalan14 said:
Yeah they give should gibe you your money back I canceled my service with att after being a former customer, I bought the Samsung galaxy s for att (captivate) from Amazon for 1 cent I got my one cent bback from Amazon and just pay the month of att and I was out of it
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Click to collapse
I know bestbuy will give me my money back for the phone but I'm talking about the $150 deposit I paid....who will give that back ATT or bestbuy?
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Att should gibe it back to you
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plmiller0905 said:
I know bestbuy will give me my money back for the phone but I'm talking about the $150 deposit I paid....who will give that back ATT or bestbuy?
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I thought I answered thisn
Once again, Att is pissing me off... They don't sell off contract at the stores... Man.. they are so lame...
i wouldn't be surprised considering stocks are scarce enough
Huh?
I bought mine off contract at the store this am. Corporate store too. Not even a sideways glance.
They only had 10 shipped, 5 of each color, and two for displays..
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I will never go into an AT&T store again. I needed a replacement sim for my iPad and they refused to give me one without buying an F'n accessory, the cheapest one was $26. I just ordered one off Amazon for $4. From now on, it's the online store or Amazon.
Call customer service and complain. AT&T is not supposed to do that, but some stores do it anyway.
Wow. I manage an AT&T store in norcal and I have never heard of either of those complaints. We do free SIM cards (sometimes we ask for $10 on iPad or micro Sims cuz they cost us) and off contract phones. You have to realize that the reps earn commission from contacts so the rep probably didn't want to waste his time. I really don't agree with that but next time just ask for a manager.
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lessthanzach said:
Wow. I manage an AT&T store in norcal and I have never heard of either of those complaints. We do free SIM cards (sometimes we ask for $10 on iPad or micro Sims cuz they cost us) and off contract phones. You have to realize that the reps earn commission from contacts so the rep probably didn't want to waste his time. I really don't agree with that but next time just ask for a manager.
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how much commission do you guys make?
Next time call up att. They'll ship you a new one for free or put credit on your account to get it free at the store. While my corporation store also moaned when I had them get att on the line they handed the similar card over.
Sent from my Transformer Prime TF201 using Tapatalk 2
hexproject said:
Once again, Att is pissing me off... They don't sell off contract at the stores... Man.. they are so lame...
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That does not sound right...I would check a different store. The sales rep may make a commission on the contract but ATT the company makes money from the no commitment price on the phone and not the subsidy. Short term thinking is what dooms companies...
I bought mine off contract from amazon for 549. I don't even have AT&T account. Just StraightTalk.
samven582 said:
how much commission do you guys make?
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I suppose that is pretty relative to store volume, phone type and features on type account. It's not much, you really have to sell several phones per day to get a decent comm check.
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Corporate stores SHOULD do the sim replacement for free, no questions asked. If they refused, time to call in and complain.
As for selling the phone full price, reps don't make ANY commission on a no commitment sale, they get paid on the contract and the accessories. So they probably wanted to horde the phones while the supply was scarce, giving it only to those customers they were getting paid on. I know when Sprint released the first EVO, we were under strict orders from corporate to not sell them at full price until the second week of release. I doubt AT&T passed out those orders, but something to think about.
They don't make any commissions on none contract sales but they also don't need to spend their time setting up the account. It's like buying a candy bar at 7-Eleven. Once they're done with the transaction, they can go on to help the next contract customer.
Probably less to do with time and more to do with scarcity.
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kitsVA said:
I bought mine off contract from amazon for 549. I don't even have AT&T account. Just StraightTalk.
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Thank you soo much! After that Verizon BS, I had to consider going to a provider that was honestly my absolute last option .. AT&T .. and I refreshed on Amazon before midnight and they didn't have the white 16gb available .. but I checked again after I read your post an hour ago and there she was .. $549, 2-day shipping, no tax
I'll pray for the Verizon folks .. Meanwhile ... I will be crossing my fingers for solid HSPA+/LTE coverage and Happily flashing on Tuesday
Ohhh .. and Amazon has a 30-Day return policy to go with that Off Contract ... #Winning!!
Same here, corporate att store in lynnwood wa. Guy refused to sell the phone for no commitment price. Not only that, he said they wouldn't be able to sell them without a contract for seven months or so. I guess I could get a manger and raise hell but why bother. Here in Washington, sales tax is almost 10% so I would have ended paying 605 no commitment price. I guess I can get one on craigslist cheaper and no taxes. Lame thing is, amazon charges sales tax in washington, provided that its sold by amazon itself.
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nohcho said:
Same here, corporate att store in lynnwood wa. Guy refused to sell the phone for no commitment price. Not only that, he said they wouldn't be able to sell them without a contract for seven months or so. I guess I could get a manger and raise hell but why bother. Here in Washington, sales tax is almost 10% so I would have ended paying 605 no commitment price. I guess I can get one on craigslist cheaper and no taxes. Lame thing is, amazon charges sales tax in washington, provided that its sold by amazon itself.
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Bummer ... Amazon is suppose to be charging sales tax in California next year. I've been ABUSING my Prime Membership ..
Is there any way that the reps will go for this? I know people are getting their phones for 199.99 but is there anyway to get the $37(or however much it is) activation fee on a upgrade waived as well?
Costco
majid25 said:
Costco
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I don't have one near me.
I got mine off the Sprint website for $149, activiation fee waived. But we added it on a new line.
Ttrain721 said:
Is there any way that the reps will go for this? I know people are getting their phones for 199.99 but is there anyway to get the $37(or however much it is) activation fee on a upgrade waived as well?
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Click to collapse
Probably can't get it waived in store but if you haggle with the phone reps (specifically "Account Services" aka the cancellation/retention department), they will likely credit it back to you if you threaten to leave (especially if you are a long time customer). You just have to wait for the charge to appear on your account and when you call in, follow the prompts until you get to the option to cancel service and that will get you to the "Account Services" department. Last time I did this, they didn't specifically waive the fee but did offer me a $25 credit x 4 months (so $100 total) and I was obviously quite happy with that. Other times, they just went head and credited me back the $36.
Marty said:
Probably can't get it waived in store but if you haggle with the phone reps (specifically "Account Service"s aka the cancellation/retention department), they will likely waive it if you threaten to leave (especially if you are a long time customer).
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I've been with them for almost 10 years and have five lines through them.
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Ttrain721 said:
I've been with them for almost 10 years and have five lines through them.
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Click to collapse
Then it sounds like you have all the leverage that you need.
What number would I call to talk to them?
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Ttrain721 said:
What number would I call to talk to them?
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Click to collapse
retentions- ask for a transfer to them from the normal sprint rep
Seen at Target today $199.00 and in stock.
This has worked for me in the past. I flipped the tables on Sprint. Sprint had the phone and they knew I wanted it, so I bought it at there price asked but they would not discount it for me. Weeks later before the return policy date expired I called Sprint and told them I was returning the phone, told them I felt it was over priced and seen others were getting it at lower prices. Now I had the phone and Sprint did not want me to return it, they made a better deal than I first asked for.
Ttrain721 said:
What number would I call to talk to them?
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Click to expand...
Click to collapse
Just follow the prompts until you get to the one that is for cancelling service. It may not be in the initial set of options presented to you so in that scenario, simply choose the "for all other issues, press 5."
Costco has it for 199.99 no 36 dollar fee.
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I got it for $249, But got my upgrade activation fee waived
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I just picked up 3 Sprint Samsung Galaxy S4's as an "upgrade" to my existing line for $188 with the $36 activation fee waived at Sams Club. Its only available in the stores, not sure for how long.
I didn't trade in my old phones either using the buyback.
Hope this helps.:good:
dtninc said:
I just picked up 3 Sprint Samsung Galaxy S4's as an "upgrade" to my existing line for $188 with the $36 activation fee waived at Sams Club. Its only available in the stores, not sure for how long.
I didn't trade in my old phones either using the buyback.
Hope this helps.:good:
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Click to collapse
Thanks for the info. I just called my Sam's Club and they have them for $188 but they said Sam's can't waive the activation fee themselves. How did you get it waived?
Also, I called my local Sprint store and they wouldn't budge from $249. The rep told me he hasn't heard of any Sprint store offering it for $199. I called Best Buy as well and they won't budge from $249 either.
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Ttrain721 said:
Thanks for the info. I just called my Sam's Club and they have them for $188 but they said Sam's can't waive the activation fee themselves. How did you get it waived?
Also, I called my local Sprint store and they wouldn't budge from $249. The rep told me he hasn't heard of any Sprint store offering it for $199. I called Best Buy as well and they won't budge from $249 either.
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Click to collapse
Hey, I'm not sure if it was the deal my Sams club ran, however when i bought the phones for $188 he called into Sprint and they waived the activation via the phone. How it works though is I paid it upfront and it will be credited on my phone bill. So in a sense its waived.. just not immediately.
Glad to hear the Sams $188 deal is still going :hits thanks: lol
oh and as far as sprint budging .. they will not when I called a sprint store (that was closer to Sams) to see if they would match the offer. The workers there didn't even know how Sams was able to offer it when they have been told they cannot lower the price themselves and told me to jump on the deal. .. so i did.
Hi, I pre ordered a note 3 from america via ebay but I changed my mind a few hours after I paid. I asked the seller for a refund and he said that there is a restocking fee of 20% so he'll only refund me $600 of $750. I found this appalling because the item has NOT been dispatched and it is a pre-order therefore it is impossible for him to charge $150 restocking fee!!!! I chatted to an ebay live agent and they agreed with me. I opened a dispute via paypal but it is saying I need to wait until 29th September to escalate to a claim. Also, it is my birthday tommorow so this has made me a bit sad
Should I just call paypal on monday and ask them to escalate it to a claim? Also, do you think I will get my money back?
Thank You.
anyone?????
A few hours ago you were looking at buying one from clove, now it seems you'd already ordered one from eBay. Stop wasting our time with your BS.
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pnnorth said:
A few hours ago you were looking at buying one from clove, now it seems you'd already ordered one from eBay. Stop wasting our time with your BS.
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One was for me and one is for my mum.
Even if you get the phone from eBay it may be a knockoff - highly probable. Fight to get all your money back and go through official channels to get the real deal dude
- R. Kruse Ludington
Current owner of: Verizon 32GB Samsung Galaxy S III (SCH-1535). Previous owner/hacker of: O2 XDA, O2 XDA II, Cingular HTC 8525, AT&T HTC Tilt, T-Mobile HTC Touch Pro 2, T-Mobile HTC HD2, Verizon Motorola Droid X, Verizon Samsung Galaxy Nexus
U want buyers remorse pity? U know what u were getting into when u buy on ebay.
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Never buy things like high end electronics on Ebay. Just things like cutting boards, etc.
- R. Kruse Ludington
Current owner of: Verizon 32GB Samsung Galaxy S III (SCH-1535). Previous owner/hacker of: O2 XDA, O2 XDA II, Cingular HTC 8525, AT&T HTC Tilt, T-Mobile HTC Touch Pro 2, T-Mobile HTC HD2, Verizon Motorola Droid X, Verizon Samsung Galaxy Nexus
I have purchased a few PDAs (years ago) & smartphones off of eBay, try not unless it's a good deal. Whenever buying expensive toys ANYWHERE, common sense and asking questions is a must. Do ask about refunds, shipping, condition of item, refurbished or new, warranty if any, seller's reputation...then rely on common sense...if something is real cheap-dirt cheap- shipped from another country... I have only got burned once from ebay from buying over 198 items to date...then again PayPal reimbursed my loss...every penny.
Good luck.
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hayat55 said:
Hi, I pre ordered a note 3 from america via ebay but I changed my mind a few hours after I paid. I asked the seller for a refund and he said that there is a restocking fee of 20% so he'll only refund me $600 of $750. I found this appalling because the item has NOT been dispatched and it is a pre-order therefore it is impossible for him to charge $150 restocking fee!!!! I chatted to an ebay live agent and they agreed with me. I opened a dispute via paypal but it is saying I need to wait until 29th September to escalate to a claim. Also, it is my birthday tommorow so this has made me a bit sad
Should I just call paypal on monday and ask them to escalate it to a claim? Also, do you think I will get my money back?
Thank You.
Click to expand...
Click to collapse
Just contact PayPal and contact your bank and stop all charges. Cancel your debit card and order a new one. Its really that simple, don't get played.
Sent from my SPH-L710 using xda premium
Well, first of all, for it to be a "re-stocking fee" there has to be an actual item to RE-STOCK! Second, ebay sellers are not allowed to charge you a restocking fee, some do it, but it easy to get it back, just threaten him with a claim. A true restocking fee is, as an example, when you bring back an item bought from, lets say, best buy. You opened the box, bestbuy cannot sell the item full price and you got your money back - restocking fee to compensate for their lost money. Third, just open a paypal claim and you'll get your money back
Thanks to everyone for the help ive opened a paypal dispute but need to wait 7 days to open claim. I will call paypal tomorrow.
hayat55 said:
Thanks to everyone for the help ive opened a paypal dispute but need to wait 7 days to open claim. I will call paypal tomorrow.
Click to expand...
Click to collapse
you dont have to wait, just go in dispute details and hit "escalate to claim"
Nothing I hate worse then people buying on eBay and then don't want it.
Don't bid or buy it if you don't want it.
The seller then has to repost it and fight off the charges for everything. It's a huge pain.
did you use your credit card to pay via paypal? or debit/bank account? - if cc was used, just dispute it with credit card company, simple and effective.
you went about this all wrong.. Now you have to go through this whole process. For future reference, your order of action should have been:
1) Apologize profusely for screwing up the seller's day.
2) Ask very nicely for a refund
3) if he gives you some bull**** line like restocking fees on an item that he couldn't have possibly shipped or isn't even in his possession yet, then you should politely tell him why you shouldn't be charged. Mention that there is no restocking fee on ebay and the above stuff about how restocking fees work.
4) wait at least 24-48 hours for a response
5) 95% of the time they will then issue a complete refund. For the other 5% of the time, it is now time to escalate with paypal and ebay and call your bank and etc.
If you follow these steps you will get your money back MUCH faster. If you just go effing rambo on claims you'll be locked into dispute for a drawn out period of time and neither party is really happy in the end. Kinda a lose-lose scenario whereas by doing the above in the correct order will most of the time end up in win win situation.
If he refunds give him a stale review mentioning his shoddy business practice of charging restocking fees on prerelease goods. (reviews are everything on ebay)
HAPPY BIRTHDAY!! You grow some, you learn some. CHEERS!
Refund your money through paypal.
Hey guys/gals, just a reminder - Costco sells T-Mobile phones.
Its not well known, but as a Costco Club Member you can start a new EIP or JUMP, both $0 down, regardless of what your credit or deposit is at a T-Mobile store. All you pay is sales tax.
Also, you get a free generic car charger and window mount.
I was in and out with my new Note 4 in about 30 min.
Note 4 T-Mobile
AND a 90 day return policy.
now if i had a Costco close to me lol
thats where i got mine, in and out in 20 mins.
Gotta love costco!
San Jose, CA area
For San Francisco Bay Area peeps, specifically South Bay, the Sunnyvale Costco has some. I just picked up a black Note 4.
Is there a price break when you buy from Costco?
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DigitalChris602 said:
Hey guys. Just a reminder - Costco sells T-Mobile phones.
Its not well known, but as a Costco Club Member/Existing Tmo customer, you can start a new EIP or JUMP, both $0 down, regardless of what your credit or deposit is at a T-Mobile store. All you pay is sales tax.
Also, you get a free generic car charger and window mount.
I was in and out with my new Note 4 in about 30 min.
Note 4 T-Mobile
Click to expand...
Click to collapse
I see the plans listed, but don't see any T-Mobile phones listed on their linked site: http://membershipwireless.com/index...shipWireless&utm_medium=T-Mobile-Plans_banner
I pre-ordered my Note 4 through T-Mobile, but does Costco really have them in the store?
Yes, Costco really has them in store. I'm not sure why their phones section online is crap. But call your local Costco, ask for the cell phone kiosk, and the person there will verify inventory. True story bro.
Note 4 T-Mobile
JimSmith94 said:
I see the plans listed, but don't see any T-Mobile phones listed on their linked site: http://membershipwireless.com/index...shipWireless&utm_medium=T-Mobile-Plans_banner
I pre-ordered my Note 4 through T-Mobile, but does Costco really have them in the store?
Click to expand...
Click to collapse
Yea tru story, I got mine and my wife's on Saturday 11/1 just paid sales tax and walked out with 2 brand new charcoal black note 4's!!
DigitalChris602 said:
Yes, Costco really has them in store. I'm not sure why their phones section online is crap. But call your local Costco, ask for the cell phone kiosk, and the person there will verify inventory. True story bro.
Note 4 T-Mobile
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So they gave you zero down regardless of credit? My credit is poor and t-mobile wants $350 down even with my Jump exchange. Should I just get a membership?
thefoss said:
So they gave you zero down regardless of credit? My credit is poor and t-mobile wants $350 down even with my Jump exchange. Should I just get a membership?
Click to expand...
Click to collapse
All u pay is sales tax out the door.
DigitalChris602 said:
Hey guys. Just a reminder - Costco sells T-Mobile phones.
Its not well known, but as a Costco Club Member/Existing Tmo customer, you can start a new EIP or JUMP, both $0 down, regardless of what your credit or deposit is at a T-Mobile store. All you pay is sales tax.
Also, you get a free generic car charger and window mount.
I was in and out with my new Note 4 in about 30 min.
Note 4 T-Mobile
Click to expand...
Click to collapse
Costco doesn't charge the sales tax. At least our kiosk doesn't. Sa Texas.
Sent from my SM-N910T using XDA Premium 4 mobile app
What is the total price of the phone? $750?
What is the total price of the phone that you're financing? $750?
mad82109 said:
Costco doesn't charge the sales tax. At least our kiosk doesn't. Sa Texas.
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You pay nothing at the kiosk, they make you go to the register with the receipt, it was 749 for 1 and 1498 for 2. I paid around 117.00 sales tax, than u go to the claim area so they can pick up your order and take it back to the kiosk for them to finalize your setup of phones.
iunlock said:
What is the total price of the phone that you're financing? $750?
Click to expand...
Click to collapse
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What a concept...wow, costco fixing the people up.....:good::good::good:
Ohh man I'm going to Costco as soon as I get out of work.. But 1st I need to find somebody who is a member... ?
thefoss said:
So they gave you zero down regardless of credit? My credit is poor and t-mobile wants $350 down even with my Jump exchange. Should I just get a membership?
Click to expand...
Click to collapse
Yeah, I actually joined Costco JUST to get my phone from them. The membership was $55 + Tax, then my phone was $0 down (REGARDLESS of T-mobiles credit rank for you), and I just paid sales tax on the phone. Total out the door was around $120.
So, now I have a Costco membership AND a new phone, for less down than what T-mobile wanted. Seems like a win/win.
Got my note 4 today no money down not even taxes and they was charging me almost 400. At the t mobile store... Great deal
d12unk13astard said:
You pay nothing at the kiosk, they make you go to the register with the receipt, it was 749 for 1 and 1498 for 2. I paid around 117.00 sales tax, than u go to the claim area so they can pick up your order and take it back to the kiosk for them to finalize your setup of phones.
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Click to collapse
Wrong. The sales slip has a coupon code for the full price of the phone. Making it zero at the register.They can't tax you on $0.00 They even throw in gift cards for 25 and car chargers and a car mount.
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