Hi All, I've just had a PM from one of the other forum members:
http://forum.xda-developers.com/member.php?u=4087579
Dear Valued Customer,
Thank you for purchasing ASUS TF101 Transformer tablet system. Currently we have noted your comment on the forum about the issues in using TF101 docking unit and we need your help to investigate the root cause of the issues. Therefore, we are happy to exchange your full TF101 system (include tablet, docking, power adaptor and cable) with a new one. If you agree, please reply with your name, phone# and e-mail, our customer service representative will contact you shortly. Your satisfaction is our goal, do not hesitate to contact us if you need further assistance.
Sincerely,
Customer Service Center
AsusTek Computer Inc.
-----------------------------
After viewing his profile - he mentions that he 'had to contact Asus Support' himself for some of the issues he was having, so I'm a little suspicious that he actually works for Asus. Needless to say I'm finding this a little unusual as the couriers are turning up today to pick up my dock, and I have had no official contact from Asus about returning everything....
Has anyone else had any PMs like this - does anyone know this guy?
EDIT: It would appear I was wrong - see post #19, and others around it
I suggest you call Asus and confirm the job before you let it go
if Asus isn't in his username then it is fake. Forum vendor reps usually are in the form (vendor)(name)
So like Asusbob
Yeah, I thought as much, although I do remember seeing someone on here who was actually from Asus, but didn't have an Asus tag before their name, and now I can't remember who it was!
I think I've been a little vague and it's caused minor confusion! There isn't a courier turning up from this guy, I have a genuine courier that I arranged through Asus officially when I filled out the RMA form, but then I had this message earlier, and was just double checking that this guy genuinely wasn't from Asus.
God knows what he's phishing for - I wouldn't have thought this would be enough detail to really steal anything from me, or phone asus and arrange a different delivery address etc. Perhaps he was trying to get me to send him my tablet!
Anyway, I didn't give him any details, so have nothing to worry about - but heads up people!
Sounds like a great way to get a free system. Strange that they are asking for everything back even the cable. I would call asus ( do NOT use the number the email provices) to verify any info they give you prior to sending my stuff.
Fake
Ryaninja said:
Hi All, I've just had a PM from one of the other forum members:
http://forum.xda-developers.com/member.php?u=4087579
Dear Valued Customer,
Thank you for purchasing ASUS TF101 Transformer tablet system. Currently we have noted your comment on the forum about the issues in using TF101 docking unit and we need your help to investigate the root cause of the issues. Therefore, we are happy to exchange your full TF101 system (include tablet, docking, power adaptor and cable) with a new one. If you agree, please reply with your name, phone# and e-mail, our customer service representative will contact you shortly. Your satisfaction is our goal, do not hesitate to contact us if you need further assistance.
Sincerely,
Customer Service Center
AsusTek Computer Inc.
-----------------------------
After viewing his profile - he mentions that he 'had to contact Asus Support' himself for some of the issues he was having, so I'm a little suspicious that he actually works for Asus. Needless to say I'm finding this a little unusual as the couriers are turning up today to pick up my dock, and I have had no official contact from Asus about returning everything....
Has anyone else had any PMs like this - does anyone know this guy?
Click to expand...
Click to collapse
It's pretty obvious he/she is a fake and scammer considering the posts made so far. I'd report asap to a mod to get this goon banned before someone foolishly falls for it.
There are a few legitimate Asus reps on here including Asus_NA. I worked with Asus_NA to RMA two devices (one died from FOTA and the other, ~99% perfect, had a problem with adjusting the backlight) and they provided me free shipping via Asus fedex delivery, they were able to confirm when my package arrived at their facility and also updated me, on here, about when my replacement will ship out followed very shortly by an email from Asus with the packing list and tracking number. My newest transformer arrived yesterday.
So if Asus_NA ends up contacting you then they're legitimate.
However, the user that sent you the message seems to way not legitimate and i'd report it ASAP. Get them banned for trying to rob someone.
The three legitimate Asus reps on these forums are Asus_NA, Eric Liu, Rich @ Asus. Their might be a fourth, Rick @ Asus. I've worked mostly with Asus_NA.
Jeez
I am glad you got suspicious. That would totally suck to send the whole setup to a scammer. I guess no place is safe. Sorry to hear you are having problems though. My second TF101, serial number B50...... works great. Good luck.
Thanks Guys, these friendly and helpful responses are why I love this forum, even if I do get the odd phishing PM!
I haven't heard anything back from that so-called Asus person, so will report that private message so a mod can look into it - anyone know who I should be talking to? I had a quick look in the message to see if there was a link to report it, but couldn't find one....
Thanks again everyone.
Scammer...
look at that persons posts
"I had the same problem, then, I call to ASUS.
Their reply is they will upgrade server by 5/20."
"Oh~ I go to the ASUS official website to find th following.
One year of Unlimited ASUS WebStorage, two USB ports, SD and Micro SD card readers for easy sharing & storage expendability
http://www.asus.com/Eee/Eee_Pad/Eee_...sformer_TF101/"
"thank you, will try on my device"
sound like a ASUS rep to anyone? Not even close.. report his/her ass
but, come to think about it, some people have made claims that when theyve spoken to ASUS, theyre clueless...lol
maybe he/she was forwarding something to you? (im trying to be optimistic..lol)
turbulent28 said:
Scammer...
look at that persons posts
"I had the same problem, then, I call to ASUS.
Their reply is they will upgrade server by 5/20."
"Oh~ I go to the ASUS official website to find th following.
One year of Unlimited ASUS WebStorage, two USB ports, SD and Micro SD card readers for easy sharing & storage expendability
http://www.asus.com/Eee/Eee_Pad/Eee_...sformer_TF101/"
Click to expand...
Click to collapse
Those were exactly the posts that roused my suspicions! I always seem to be a victim of really poor phishing scams, and as I've worked in IT for 12 years, I consider myself a bit wiser than most to scams like this!
Hell, I once got one of those Nigerian Scam emails - except it wasn't an email, it was an actual letter and had a stamp on it and everything! I feel sorry for the poor chumps who aren't a cynic like me and get caught out by this stuff!
Who should I report it to? (the Asus Scammer, not the Nigerians! )
Ryaninja said:
Hi All, I've just had a PM from one of the other forum members:
http://forum.xda-developers.com/member.php?u=4087579
Dear Valued Customer,
Thank you for purchasing ASUS TF101 Transformer tablet system. Currently we have noted your comment on the forum about the issues in using TF101 docking unit and we need your help to investigate the root cause of the issues. Therefore, we are happy to exchange your full TF101 system (include tablet, docking, power adaptor and cable) with a new one. If you agree, please reply with your name, phone# and e-mail, our customer service representative will contact you shortly. Your satisfaction is our goal, do not hesitate to contact us if you need further assistance.
Sincerely,
Customer Service Center
AsusTek Computer Inc.
-----------------------------
After viewing his profile - he mentions that he 'had to contact Asus Support' himself for some of the issues he was having, so I'm a little suspicious that he actually works for Asus. Needless to say I'm finding this a little unusual as the couriers are turning up today to pick up my dock, and I have had no official contact from Asus about returning everything....
Has anyone else had any PMs like this - does anyone know this guy?
Click to expand...
Click to collapse
This is fake request. We have seen several of these lately and you need to report the user to the Admin please.
lol I just noticed I have the same message so reported them:
kimi_Q is offline kimi_Q
Today, 03:55 AM
#
Default Dear Valued Customer,
Dear Valued Customer,
Thank you for purchasing ASUS TF101 Transformer tablet system. Currently we have noted your comment on the forum about the issues in using TF101 docking unit and we need your help to investigate the root cause of the issues. Therefore, we are happy to exchange your full TF101 system (include tablet, docking, power adaptor and cable) with a new one. If you agree, please reply with your name, phone# and e-mail, our customer service representative will contact you shortly. Your satisfaction is our goal, do not hesitate to contact us if you need further assistance.
Sincerely,
Customer Service Center
AsusTek Computer Inc.
darkonex said:
lol I just noticed I have the same message so reported them:
kimi_Q is offline kimi_Q
Click to expand...
Click to collapse
I got the same PM from the same user - "Kimi_Q"..
I just assumed by the broken Engrish - and all of the support posts that they were an Asus 1st line trying to point people to the proper support - but I was still suspicious..
As others have said, I'd never give any one from a forum any private info via PM (or other).
I got that pm and did respond to it. Definitely suspicious but not really very private info. Haven't heard anything further.
sourworm said:
I got that pm and did respond to it. Definitely suspicious but not really very private info. Haven't heard anything further.
Click to expand...
Click to collapse
You'd be surprised. Using just an email address it's often possible to figure out their address and more. If you have an RMA processing and they have that information they could call Asus and pretend to be you, then say they've moved house or want the delivery to their work address, and boom, your stuff goes elsewhere!
Just an example, but you can't be too careful. A few google/facebook/directory enquires searches, and you can find out loads of information about someone, enough to convince a company when you phone them.
That may not be happening at all, but be careful about giving your details out to people you don't know.
Ryaninja said:
You'd be surprised. Using just an email address it's often possible to figure out their address and more. If you have an RMA processing and they have that information they could call Asus and pretend to be you, then say they've moved house or want the delivery to their work address, and boom, your stuff goes elsewhere!
Just an example, but you can't be too careful. A few google/facebook/directory enquires searches, and you can find out loads of information about someone, enough to convince a company when you phone them.
That may not be happening at all, but be careful about giving your details out to people you don't know.
Click to expand...
Click to collapse
I replied to the PM too. I got a call today from a 510 number but couldnt answer as I was in a meeting. Calling the number back got to ASUS support main line, but I didnt know where to go from there, so I hung up. Now can they spoof caller IDs too, must be a elaborate scam for sure
Update: I got the call again. I spoke to a live person, who set me up with an RMA for the dock. The RMA # given to me was trackable through ASUS site, and I received a free FEDEX shipping label addressed to Asus in CA, USA. I told him about this thread, and he asked if I could vouch for the legitimacy of the PMs that many of us received. PM me if you need any other details.
tornadog said:
I replied to the PM too. I got a call today from a 510 number but couldnt answer as I was in a meeting. Calling the number back got to ASUS support main line, but I didnt know where to go from there, so I hung up. Now can they spoof caller IDs too, must be a elaborate scam for sure
Update: I got the call again. I spoke to a live person, who set me up with an RMA for the dock. The RMA # given to me was trackable through ASUS site, and I received a free FEDEX shipping label addressed to Asus in CA, USA. I told him about this thread, and he asked if I could vouch for the legitimacy of the PMs that many of us received. PM me if you need any other details.
Click to expand...
Click to collapse
I just missed a call from the 510 number. I plan to just wait until they call again.
I Stand Corrected!
I have this PM, so I guess this is legitimate after all! My apologies to Kimi_Q for doubting!
Dear Ryanninja,
You can email us at [email protected] inbox and we can continue having the conversation there. Since the XDA forums is not our officially owned communication space. Please email us to the above inbox and we will address all the concerns regarding the tablet.
Customer Service Center
AsusTek Computer Inc.
Click to expand...
Click to collapse
Yeah I just got off the phone and got setup for the RMA. He mentioned the message from Kimi. It is indeed real
This is a request for help from XDA mods and community leaders.
Asus max phones have gained significant popularity in some countries like India, Indonesia and Russia. Asus has just released updated versions of the series a few days back. They are also very frequent on providing users with updates. The community is fairly happy on that front.
However there is one big challenge lately. For past two source code releases of the Max Pro M1 as well as the first one for Max Pro M2, source code zip uploaded on Asus website contains only encrypted gibberish, and all of ~600 MB.
Not only is this a hindrance for the development and modding community, but a violation of GPL.
Is it possible to reach out to ASUS and ask them rectify this?
Details here for Max Pro M1:
https://mobile.twitter.com/KudDroid/status/1072421711927238657?s=20
Asus download page
https://www.asus.com/in/Phone/ZenFone-Max-Pro-ZB601KL/HelpDesk_Download/
Direct link to the zip
https://dlcdnets.asus.com/pub/ASUS/ZenFone/ZB601KL/ZB601KL_ZB602KL_15.2016.1810.337_Kernel_Code.zip
Discover is thanks to @krasCGQ
https://forum.xda-developers.com/showpost.php?p=78214515&postcount=37
This is pathetic. I doubt that this is purely a mistake.
candiesdoodle said:
This is a request for help from XDA mods and community leaders.
Asus max phones have gained significant popularity in some countries like India, Indonesia and Russia. Asus has just released updated versions of the series a few days back. They are also very frequent on providing users with updates. The community is fairly happy on that front.
However there is one big challenge lately. For past two source code releases of the Max Pro M1 as well as the first one for Max Pro M2, source code zip uploaded on Asus website contains only encrypted gibberish, and all of ~600 MB.
Not only is this a hindrance for the development and modding community, but a violation of GPL.
Is it possible to reach out to ASUS and ask them rectify this?
Details here for Max Pro M1:
https://mobile.twitter.com/KudDroid/status/1072421711927238657?s=20
Asus download page
https://www.asus.com/in/Phone/ZenFone-Max-Pro-ZB601KL/HelpDesk_Download/
Direct link to the zip
https://dlcdnets.asus.com/pub/ASUS/ZenFone/ZB601KL/ZB601KL_ZB602KL_15.2016.1810.337_Kernel_Code.zip
Click to expand...
Click to collapse
what's the point of even releasing it then lol
Y u do this @Asus... !!???
candiesdoodle said:
This is a request for help from XDA mods and community leaders.
Asus max phones have gained significant popularity in some countries like India, Indonesia and Russia. Asus has just released updated versions of the series a few days back. They are also very frequent on providing users with updates. The community is fairly happy on that front.
However there is one big challenge lately. For past two source code releases of the Max Pro M1 as well as the first one for Max Pro M2, source code zip uploaded on Asus website contains only encrypted gibberish, and all of ~600 MB.
Not only is this a hindrance for the development and modding community, but a violation of GPL.
Is it possible to reach out to ASUS and ask them rectify this?
Details here for Max Pro M1:
https://mobile.twitter.com/KudDroid/status/1072421711927238657?s=20
Asus download page
https://www.asus.com/in/Phone/ZenFone-Max-Pro-ZB601KL/HelpDesk_Download/
Direct link to the zip
https://dlcdnets.asus.com/pub/ASUS/ZenFone/ZB601KL/ZB601KL_ZB602KL_15.2016.1810.337_Kernel_Code.zip
Click to expand...
Click to collapse
This is so wrong, Asus has to do something and fix this.?
Wtf
candiesdoodle said:
This is a request for help from XDA mods and community leaders.
Asus max phones have gained significant popularity in some countries like India, Indonesia and Russia. Asus has just released updated versions of the series a few days back. They are also very frequent on providing users with updates. The community is fairly happy on that front.
However there is one big challenge lately. For past two source code releases of the Max Pro M1 as well as the first one for Max Pro M2, source code zip uploaded on Asus website contains only encrypted gibberish, and all of ~600 MB.
Not only is this a hindrance for the development and modding community, but a violation of GPL.
Is it possible to reach out to ASUS and ask them rectify this?
Details here for Max Pro M1:
https://mobile.twitter.com/KudDroid/status/1072421711927238657?s=20
Asus download page
https://www.asus.com/in/Phone/ZenFone-Max-Pro-ZB601KL/HelpDesk_Download/
Direct link to the zip
https://dlcdnets.asus.com/pub/ASUS/ZenFone/ZB601KL/ZB601KL_ZB602KL_15.2016.1810.337_Kernel_Code.zip
Click to expand...
Click to collapse
This must have to fixed, this is so wrong????,?
This is beginning to get traction
https://piunikaweb.com/2018/12/12/a...rces-for-zenfone-max-m2-family-on-launch-day/
That's a serious problem
candiesdoodle said:
This is a request for help from XDA mods and community leaders.
Asus max phones have gained significant popularity in some countries like India, Indonesia and Russia. Asus has just released updated versions of the series a few days back. They are also very frequent on providing users with updates. The community is fairly happy on that front.
However there is one big challenge lately. For past two source code releases of the Max Pro M1 as well as the first one for Max Pro M2, source code zip uploaded on Asus website contains only encrypted gibberish, and all of ~600 MB.
Not only is this a hindrance for the development and modding community, but a violation of GPL.
Is it possible to reach out to ASUS and ask them rectify this?
Details here for Max Pro M1:
https://mobile.twitter.com/KudDroid/status/1072421711927238657?s=20
Asus download page
https://www.asus.com/in/Phone/ZenFone-Max-Pro-ZB601KL/HelpDesk_Download/
Direct link to the zip
https://dlcdnets.asus.com/pub/ASUS/ZenFone/ZB601KL/ZB601KL_ZB602KL_15.2016.1810.337_Kernel_Code.zip
Discover is thanks to @krasCGQ
https://forum.xda-developers.com/showpost.php?p=78214515&postcount=37
Click to expand...
Click to collapse
candiesdoodle said:
This is a request for help from XDA mods and community leaders.
Asus max phones have gained significant popularity in some countries like India, Indonesia and Russia. Asus has just released updated versions of the series a few days back. They are also very frequent on providing users with updates. The community is fairly happy on that front.
However there is one big challenge lately. For past two source code releases of the Max Pro M1 as well as the first one for Max Pro M2, source code zip uploaded on Asus website contains only encrypted gibberish, and all of ~600 MB.
Not only is this a hindrance for the development and modding community, but a violation of GPL.
Is it possible to reach out to ASUS and ask them rectify this?
Details here for Max Pro M1:
https://mobile.twitter.com/KudDroid/status/1072421711927238657?s=20
Asus download page
https://www.asus.com/in/Phone/ZenFone-Max-Pro-ZB601KL/HelpDesk_Download/
Direct link to the zip
https://dlcdnets.asus.com/pub/ASUS/ZenFone/ZB601KL/ZB601KL_ZB602KL_15.2016.1810.337_Kernel_Code.zip
Discover is thanks to @krasCGQ
https://forum.xda-developers.com/showpost.php?p=78214515&postcount=37[/QUO
Y asus y
Click to expand...
Click to collapse
There is no point in releasing the kernel sources then. Is there ?
This is completely wrong. I bought this device after reading on XDA that kernel source of this device was released (probably even before the device went for sale). Vanilla Android with released kernel source in that price range seemed a pretty good deal. And I'm happy with my purchase.
I'm not a developer myself. But as a person who loves to use custom ROMs and kernels and stuffs, I know how important kenrel source is.
So far the device got a good (better than many devices) development support.
Now that Asus encrypted the kernel source, it is affecting the development. I personally feel like cheated. It's like drawning a huge number of ROM enthusiast buyers to the product, and then betray them. It worries me even more because official Pie is releasing in February.
Why release the source in the first place if you're gonna encrypt the newer versions later? Plus, its a violation of GPL. What's next? Making Bootloader Unlocking impossible like Huawei / Honor did??
We are not asking much from Asus. We are not asking to fix bug or to add new features. We are just asking Asus to give what they gave in the first place, the very reason many of us bought this device. Asus, please do not encrypt the source, please make the source usable for the developers...
Thank you.
Asus should take action on these immediately. why released encryption when no use. they think we are blind users . common asus dont play games. as per ur statements in relese u should release then open source code. i think it whould bump to twitter and zentalk forum so they can see it as major issue. so twitter response is must and zentalk too. post these on zentalk too.
Well I Just Bought this Phone one month ago.. 11/11/2018 now i felt sad why asus whai u do this
Thn why even release encrypted one. Asus this is not acceptable.
Whats the point of source release like this.
WTH!! is wrong with ASUS , it shud not be like this ????
kecewa
3rd time using asus, and tweaking still not good.
They must release kernel source without encryption.
This sucks. I hope this will get enough highlight so that Asus will revert back to open releases of kernal source code.
Damn I didn't expect Asus will do that thing..