Database Users

Yes its a 2.2 thread, But I wanted to share. lol

Please wait for a Samsung Agent to respond.
All Samsung Agents are currently assisting others. Thanks for your patience. A Samsung Agent will be with you shortly.
You are now chatting with 'Dan'
Dan: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Bronson: Yeah, I'm sure your getting flooded with these questions, but where is my 2.2 (Froyo) for my Fascinate?
Dan: I understand that you have information about 2.2
Dan: Unfortunately 2.2 is not released for the phones.
Dan: Unfortunately there is no update available at this time for your (phone model), nor is there an estimated date of one being released.
Bronson: Are you serious, explain to me why I paid 600 dollars for a phone that never gets updated?
Dan: I am really sorry for the inconvenience caused to you.
Dan: We have galaxy phones with different carriers.
Dan: Our support team need to launch update and run update on demo phones and check to make sure there is no glitch on phones after update.
Bronson: I don't care about other carriers, I'm on Verizon, and we are the only people that haven't got an update...
Dan: I am sorry for miscommunication , 2.2 update is not released for any of the carriers
Bronson: So you have no clue when, the mighty Samsung Gods with 2.2?
Bronson: bless us* excuse me
Dan: We in the chat support team provide technical support, unfortunately we do not have information about release of updates
Dan: I will post your query to Our support team
Bronson: Dan let me ask you... What kind of cell phone do you use, and what carrier?
Dan: I am sorry we are not authorized to share our information in the chat session.
Bronson: Seriously? do you have froyo?
Dan: No froyo
Bronson: I'm thinking of naming my dog Froyo, just to say I have froyo, cause The Fascinate users will never get froyo.... Am I correct?
Dan: I am sorry for all the inconvenience , but we will have 2.2 update for the phones.
Bronson: So You MUST be a samsung user if you don't have froyo, since everyone else on this gods green earth has froyo. Hell everyone is getting 2.3
Dan: Unfortunately there is no information about time frame.
Bronson: You think I should trade my phone for a iPhone? or Droid X
Bronson: To be honest I just want flash
Bronson: Cam on, spill the beans Dan, when are we getting it?
Dan: We are unable to speculate when/if a software revision might be available due to the fact that this might lead to inaccurate information and confusion.
Dan: Once update should become available, it will be posted on our website in the Samsung Download Center.
Bronson: I'm already confused, and you have rumors (inaccurate information) all over the place.
Bronson: I was told I would be getting it yesterday
Bronson: I was so excited, I sacrficed a chicken in the name of Samsung.
Dan: I am sorry for miscommunication about release date of 2.2
Bronson: Are we skipping 2.2 and going to 2.3?
Bronson: I think gingerbread would be more filling.
Dan: No we will get 2.2 and next 2.3
Bronson: So 2013 I can expect 2.3?
Dan: I am sorry we cannot comment on it
Bronson: LOL
Bronson: Thanks Dan for your time, have a wonderful day
Dan: May I be of nay help?
Bronson: I'm sorry, you drinking again?
Dan: I am sorry I couldn’t help you fix the issue over the chat. However, is there anything else I might be able to assist you with?
Bronson: Nope
Dan: It was a pleasure assisting you. Thank you for contacting Samsung Technical Support. If you have a minute, please click on the blue “X close” button to receive a transcript of your chat and fill out a brief survey to help us serve you better. Have a wonderful day!
Chat session has been terminated by the Samsung Agent

You feel better about yourself now? Seems like you got a lot accomplished there

Hey I laughed...thank you for this

I'm sorry but that **** made me laugh. Especially the sacrificed chicken and drinking again part. Its 6 in the morning and I'm in here cracking up
SCH-I500 - DL09/Deodexed/StupidFast 1150lv/AOSP Black

beeblebrux said:
You feel better about yourself now? Seems like you got a lot accomplished there
Click to expand...
Click to collapse
I feel alot better, actually try it.. www.samsung.com go to support and click live chat, have some fun!

I was thinking, maybe all the Fascinate users should do the same, get on ask when we are getting our updates, but have some fun doing so lol

good job, OP
made me laugh...
"I'm thinking of naming my dog Froyo..." lulz

I'm almost certain that "Dan" is from India, a lot of the sentences was not typical english and sounds like a script..... I bet he was copying and pasting a lot of his responses.
I wonder what they would do if every fascinate user chatted in and threatened to return their phones.

Thonk Youl for contocting Samsong. Wood youl like a slurpee?

lol
Haha, Dan from india, I can't stand the fact that we cant get a response or any help. lol I love trolling Samsung

larry996 said:
Thonk Youl for contocting Samsong. Wood youl like a slurpee?
Click to expand...
Click to collapse
LOL, laughed so hard at that. OP also made me laugh. Good chat session.
Sent from my SCH-I500 using XDA App

zachsx said:
Haha, Dan from india, I can't stand the fact that we cant get a response or any help. lol I love trolling Samsung
Click to expand...
Click to collapse
sorry to spoil it for you, but the phillipines and other random places are getting more of the tech support, lately. the op was still funny as hell. what's really funny is when you keep getting disconnected because of bad signal on the phone, and every time you call back it's the same voice with a different name.

Well I had fun doing this chat session anyways lol

The chat session was hilarious!!! And it is sad that more and more of our tech jobs are going overseas to where we can't even understand them when they are trying to help.... and they are getting paid Milk Money so it isn't like they are very patient either.... Calling Dell, Time Warner (Cable), and Samsung is the worst! This is probably the last Samsung product I use which I am finding is the general consenses of the board!

It's really a shame, cause I really love this phone

These chat support people aren't even Samsung employees, just a few cents per hour third party company. I suppose there is some satisfaction in knowing the Samsung support channel is gummed up a bit by such calls, and maybe cost Samsung a few more pennies as a result, but time spent criticizing Samsung in areas where people who are making buying decisions is more likely to hurt and IMO is more effective.

Maybe it's been thought of, but somebody really should organize a "Pissed off Galaxy S User Day." Pick a day sometime in the near future and get the 10 million or so Galaxy S users to all tie up Samsung's phone and chat lines for 24 hours demanding Froyo now and a date for Gingerbread.

zachsx said:
Please wait for a Samsung Agent to respond.
All Samsung Agents are currently assisting others. Thanks for your patience. A Samsung Agent will be with you shortly.
You are now chatting with 'Dan'
Dan: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Bronson: Yeah, I'm sure your getting flooded with these questions, but where is my 2.2 (Froyo) for my Fascinate?
Dan: I understand that you have information about 2.2
Dan: Unfortunately 2.2 is not released for the phones.
Dan: Unfortunately there is no update available at this time for your (phone model), nor is there an estimated date of one being released.
Bronson: Are you serious, explain to me why I paid 600 dollars for a phone that never gets updated?
Dan: I am really sorry for the inconvenience caused to you.
Dan: We have galaxy phones with different carriers.
Dan: Our support team need to launch update and run update on demo phones and check to make sure there is no glitch on phones after update.
Bronson: I don't care about other carriers, I'm on Verizon, and we are the only people that haven't got an update...
Dan: I am sorry for miscommunication , 2.2 update is not released for any of the carriers
Bronson: So you have no clue when, the mighty Samsung Gods with 2.2?
Bronson: bless us* excuse me
Dan: We in the chat support team provide technical support, unfortunately we do not have information about release of updates
Dan: I will post your query to Our support team
Bronson: Dan let me ask you... What kind of cell phone do you use, and what carrier?
Dan: I am sorry we are not authorized to share our information in the chat session.
Bronson: Seriously? do you have froyo?
Dan: No froyo
Bronson: I'm thinking of naming my dog Froyo, just to say I have froyo, cause The Fascinate users will never get froyo.... Am I correct?
Dan: I am sorry for all the inconvenience , but we will have 2.2 update for the phones.
Bronson: So You MUST be a samsung user if you don't have froyo, since everyone else on this gods green earth has froyo. Hell everyone is getting 2.3
Dan: Unfortunately there is no information about time frame.
Bronson: You think I should trade my phone for a iPhone? or Droid X
Bronson: To be honest I just want flash
Bronson: Cam on, spill the beans Dan, when are we getting it?
Dan: We are unable to speculate when/if a software revision might be available due to the fact that this might lead to inaccurate information and confusion.
Dan: Once update should become available, it will be posted on our website in the Samsung Download Center.
Bronson: I'm already confused, and you have rumors (inaccurate information) all over the place.
Bronson: I was told I would be getting it yesterday
Bronson: I was so excited, I sacrficed a chicken in the name of Samsung.
Dan: I am sorry for miscommunication about release date of 2.2
Bronson: Are we skipping 2.2 and going to 2.3?
Bronson: I think gingerbread would be more filling.
Dan: No we will get 2.2 and next 2.3
Bronson: So 2013 I can expect 2.3?
Dan: I am sorry we cannot comment on it
Bronson: LOL
Bronson: Thanks Dan for your time, have a wonderful day
Dan: May I be of nay help?
Bronson: I'm sorry, you drinking again?
Dan: I am sorry I couldn’t help you fix the issue over the chat. However, is there anything else I might be able to assist you with?
Bronson: Nope
Dan: It was a pleasure assisting you. Thank you for contacting Samsung Technical Support. If you have a minute, please click on the blue “X close” button to receive a transcript of your chat and fill out a brief survey to help us serve you better. Have a wonderful day!
Chat session has been terminated by the Samsung Agent
Click to expand...
Click to collapse
Thank you for this chuckle, a little comic relief goes a long way

Exciting.
Really.

beeblebrux said:
You feel better about yourself now? Seems like you got a lot accomplished there
Click to expand...
Click to collapse
Hahahahahah, that was funny!

all owners email acer about locked bootloader!

I just emailed acer and asked them to revise their bootloader policy.
If all of us would Do so we might get them to reconsider their policy.
It worked for the htc community so why not for us?
I hope you all will support this action so the impact will be bigger.
We also might want to bring this idea to other a500 support forums.
Kind regards.

also reply to this thread on their facebook wall. http://www.facebook.com/Acer/posts/10150179327172544

ibila said:
I just emailed acer and asked them to revise their bootloader policy.
If all of us would Do so we might get them to reconsider their policy.
It worked for the htc community so why not for us?
I hope you all will support this action so the impact will be bigger.
We also might want to bring this idea to other a500 support forums.
Kind regards.
Click to expand...
Click to collapse
Yah and dont forget to mention that ASUS is kickin their a$$ on posted files and bootloader policy which is why their outsellin them even though the HW's not as good IMO.

I've lost the rag, and sent them this.
I've been up front with them but the device is mine to do with a i please...
Dear Acer Support,
I would like someone to contact me regarding the Iconia A500 tablet which i have purchased around 2 weeks ago.
I am having issues with the update which has been sent out and it will not install due to file checksums mismatches. I have been using android since the first ever handset was release and i find your methods of updating the tablet or the OS bewildering inline with every other update method for other devces up until this one. Over the last 3 years, i have NEVER had any problems updating an Android device, until now.
I would like to know how to restore my handset completely as the 'reset' option on the side of the device simply wipes the data, the integrity of the OS remains unchanged.
I need a way to factory restore my unit in order for me to receive the update, which i am assuming includes fixes for the hastily pushed out Honeycomb os and critical security patches for android holes.
If i do not receive prompt a swift technical support of an advanced level i will be returning the product as i currently view this a waste of 500 Euros. I will not hesitate to purchse the Motorola Xoom, which appears to be on Android 3.1 already...
I can be contacted on (removed) or on (Removed)@gmail.com.
I would appreciate a call TODAY, or it will be handed back today at 5.30pm.
Kind Regards,

i just did a quick reply on that Facebook link. Thnx gunnyman!

Anyone got acer contact details that we all should be emailing?

I am spamming their facebook!

I used this link:
http://acer.custhelp.com
Eddited the link as it send the questions in my name...lol.

Well...got the reaction i expected and not the one i hoped for.
Re-thinking whether to keep it or sell it in favor of the asus transformer...
Discussion Thread ---------------------------------------------------------------Response (Sherina PB) - 05/27/2011 07:27 AM Dear karim kalschoven,
Thank you for contacting Acer. My name is Sherina and Badge NumberGWSI1020. I'll be happyto assist you.
I understand you wanted help unlockingbootloader on your Acer ICONIAA500.
Currently we do not have provision to have this unlocked and we are unsure on any probable policychange on this, you may check back later to see for any updates.
For further clarifications please feel free to visit our website: http://support.acer.com/Have a great day!
Respectfully, Acer Online Technical Support
And this is my reply:
Hello, this anwser by your company inspired just me to sell the acer a500 and get me a asus transformer. I will post in the community forums and spread what Acer's standpoint is and will advise all doubters not to get the A500 if they love a community supporting brand! Great job Acer..this was the last products Ill ever buy from you!

What's the email address that we should be mailing? I found nothing on the acer contact page.

email sent...
Uninstalling a couple of apps removing the facility to update is enough for me. Always defended Acer when people have been quick to moan about build quality with their laptops but if they don't sort this out, I'll think again.

I just sent an e-mail too...
We should write a petition as they did on Motorola and HTC...

Lets all petition this. Sick of not able to install custom roms.
Sent from my Nexus S using XDA Premium App

Done!!!! Hope this helpes.

can anyone post this on Acer FB or st with a message: HTC FTW. ACER FTL
http://androidandme.com/2011/05/new...longer-lock-the-bootloaders-on-their-devices/

Also posted on that Facebook post (and mentioned how HTC has reversed their bootload lock policy based on customer feedback)

I posted too. And then had a chat with customer support, which was as unhelpful as it could get. They promised to get back to me, however I have my doubts.
Reproducing below:
-- NOTE: skipping polite introduction
Govindan Sharanji: I will certainly provide you the information in this regards ####.
AD: thank you
Govindan Sharanji: Could you please stay online for two minutes while I retrieve the information for you?
-- NOTE: at this point I had hopes
AD: Sure, no problem
Govindan Sharanji: Thank you for being on hold. I really appreciate your patience.
AD: No worries
Govindan Sharanji: I need to refer you to phone support to resolve your issue.
AD: Ok
Govindan Sharanji: Our Voice Support are available on Monday - Friday 5am- 12 Midnight.You can reach our Voice Department at this numbers : 1-800-571-2237.
AD: I understand.. However I'm not located somewhere where I have access to 1-800 numbers
AD: Can I get an email with the info?
Govindan Sharanji: Shall I email the chat session to your email ID at ########, so that you can go through the information at your convenient time?
AD: The source code for the android kernel should be made available on request, according tothe GPL
AD: No, thanks, that's not necessary. I would like to get access to the kernel source code, and I was hoping you guys could send me an email later with a link
AD: or something similar
Govindan Sharanji: Sure.
-- NOTE: Maybe there's hope?
AD: Thank you
Govindan Sharanji: ####, to conclude we have suggested to email the required information and this should help you fix the issue. If there are no additional questions on this topic, I will close the chat session.
Govindan Sharanji: Thank you for using Acer Live Chat. Please feel free to chat again anytime.
Govindan Sharanji: Have a great day and take care.
AD: One more question - are there any plans for Acer to provide a recovery image for the Iconia Tab A500?
AD: Something that would restore it to factory defaults and reflash the software
AD: And also are there any plans to unlock the bootloaders, as HTC is doing?
AD: The developer community pretty much perceives you as developer-unfriendly, and it would be great to change that
Govindan Sharanji: As of now the recovery image are not provided you can get back to us for future updates.
AD: Well.. Ok.. that's unfortunate
AD: Oh well, thank you for your help
AD: Have a nice day

Let's rock it. This is a game. All for one, One for all.
PS: Spamming their chat services now. This feeling is good.

Facebook----m, you youngsters.......................
bad publicity will bring upon very swift change

Just a word of advice, let's be polite, but firmly request our rights (re: the kernel) and show them we're unhappy about their attitude. I seriously doubt the guys in support are to blame for, so let's treat them nicely and hopefully they will escalate.

Carrier IQ in South Africa

I mailed some people I know at Samsung SA and this was their official response
Good Afternoon All,
With regards to your queries around the CarrierIQ software being installed on Samsung phones, pelase see below an official response from Samsung HQ as requested.
Official response:
“We can confirm that the CarrierIQ software is not installed on Samsung mobile phones sold in South Africa.”
** Ends**
Please can I ask that if you receive any direct media related queries that you please re-direct them to Orange Ink (as per my below details) – Samsung South Africa’s PR agency - so that we can manage this from a Samsung perspective in line with HQ requirements.
Thanks in advance for your understanding.
Kindest regards
Click to expand...
Click to collapse
So after that i posed the following quest if there are anything other than Carrier IQ that capture and log phone usage statistics and waiting for a reply now.
Will let you know of the outcome from them as soon as I recieve any additional feedback.

Look the level that Samsung customer support offer when they reply their customer.the

Please read from down to up
I have sent you a copy and paste my request during last 3 days to Samsung Support MEA in order to ask about 4.3...they don't read messages ..they just copy and paste a recorded reply !!!
They also replied that 4.3 update didn't release yet although it's released since 19 Nov 2013
This is exactly the level of their customer support...i think they don't have plans while rolling out the updates...they just roll it one by one by luck not by a due date
سؤالك
Only stupid Robot who copy and paste words with the same mistakes without reading....*Good day not dat *as i told you before you are a group of losers ... sure your boss has no idea till now that update to 4.3 has started since 19 Nov 2013 >>>>*Good DAT to you losers *
سؤالك
Apologies to inform you that you are losers *Android 4.3 update has been released for Galaxy Note 2 since 19 Nov 2013 *Go ask your boss .....Really how poor your customer support level,*
Dear Samy Moustafa,*Thank you for contacting Samsung Electronics.Please find hereafter, our response.*
Good Dat Valued Customer*Apologies to inform you that the update 4.3 has not been released for Galaxy Note 2 yet. hopefully will be released soon. For more info contact us.*
* Your Transaction Number is*2119989982*
جواب الخبير الفني*
Dear Samy Moustafa,*
Thank you for contacting Samsung Electronics.*Please find hereafter, our response.*
Good Dat Valued
Customer*Apologies to inform you that the update 4.3 has not been released for Galaxy Note 2 yet. hopefully will be released soon. For more info contact us.*
* Your Transaction Number is*2119995312.*We hope this has been of some assistance to you. If you do have any further queries, please do not hesitate to contact us
جواب الخبير الفني
Dear Samy Moustafa,*
Thank you for contacting Samsung Electronics.*Please find hereafter, our response.*
Good Dat Valued
Customer*Apologies to inform you that the update 4.3 has not been released for Galaxy Note 2 yet. hopefully will be released soon. For more info contact us.*
* Your Transaction Number is*2120000995.*
We hope this has been of some assistance to you.
If you do have any further queries,
please do not hesitate to contact us.*
Kind Regards*Agent :
ERMS Q SGE*Samsung Electronics*Gulf Customer Satisfaction*Homepage:*
http://www.samsung.com/mea_en*
UAE 800-SAMSUNG*
Bahrain*8000-4726*
Kuwait*183-2255*
Sent from my GT-N7100 using Tapatalk
Sent from my GT-N7100 using Tapatalk

Security, who needs that?

Cicely A.: “Thank you for contacting ZTE’s Chat customer service, we appreciate your business and value our relationship. At the end of this session you will receive a brief three question satisfaction survey on the support you received. Please take the time to provide your feedback on your experience today. Thank you.”
Cicely A.: Hello, my name is Cicely.
Cicely A.: How can I assist your with your unlocking inquiry for your device today?
ME: hi
ME: im concerned that my phone has never recieved an update
ME: and it isvery out of date on android security patch version number
Cicely A.: I see that you have a concern regarding your device not receiving a software update. I will be more than happy to look into this for you.
Cicely A.: Before we proceed, I need to gather some information to create a profile for you.
Cicely A.: May I please have your device phone number, carrier and model number/name?
ME: XXX-XXX-XXXX
ME: tmobile
ME: blade v8 pro
ME: version
Cicely A.: Thank you for that confirmation.
ME: z978v1.0.0b19
Cicely A.: Thank you.
Cicely A.: Although we appreciate your passion for inquiring on software updates for your device, at this time, we do not have the insight to when future updates will be released for your device. Once there is an update for the device, it will be pushed out to you, however, there is not an update available. I do apologize.
ME: this is me notifying you of security issues
ME: you are put on notice
ME: Im posting this chat to XDA
ME: and filing for future possible legal action
ME: good day
*************
Devices under warranty are generally subject to protections and issues of negligence can be applied. I plan on sending this to my state attorney general. A company that is willing to neglect security like this needs to be brought up to speed and fast in todays insecure world.

<3 xD
ME: and filing for future possible legal action
Click to expand...
Click to collapse
plus no root

I know this is a necro, but the forums here are pretty dead, probably due to ZTE and this particular model not being too popular or easy to root. I did notice they fixed WiFi KRACK vulnerability very fast. They must have really felt that one was a threat to their brand.

Selenia said:
I know this is a necro, but the forums here are pretty dead, probably due to ZTE and this particular model not being too popular or easy to root. I did notice they fixed WiFi KRACK vulnerability very fast. They must have really felt that one was a threat to their brand.
Click to expand...
Click to collapse
When was this update? Latest is October security patch with b20 version here. That doesn't include krack fix I don't think as that was in November's security update.

My patch level is currently 2/5/2018. You might want to force a manual check.