Please wait for a Samsung Agent to respond.
All Samsung Agents are currently assisting others. Thanks for your patience. A Samsung Agent will be with you shortly.
You are now chatting with 'Dan'
Dan: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Bronson: Yeah, I'm sure your getting flooded with these questions, but where is my 2.2 (Froyo) for my Fascinate?
Dan: I understand that you have information about 2.2
Dan: Unfortunately 2.2 is not released for the phones.
Dan: Unfortunately there is no update available at this time for your (phone model), nor is there an estimated date of one being released.
Bronson: Are you serious, explain to me why I paid 600 dollars for a phone that never gets updated?
Dan: I am really sorry for the inconvenience caused to you.
Dan: We have galaxy phones with different carriers.
Dan: Our support team need to launch update and run update on demo phones and check to make sure there is no glitch on phones after update.
Bronson: I don't care about other carriers, I'm on Verizon, and we are the only people that haven't got an update...
Dan: I am sorry for miscommunication , 2.2 update is not released for any of the carriers
Bronson: So you have no clue when, the mighty Samsung Gods with 2.2?
Bronson: bless us* excuse me
Dan: We in the chat support team provide technical support, unfortunately we do not have information about release of updates
Dan: I will post your query to Our support team
Bronson: Dan let me ask you... What kind of cell phone do you use, and what carrier?
Dan: I am sorry we are not authorized to share our information in the chat session.
Bronson: Seriously? do you have froyo?
Dan: No froyo
Bronson: I'm thinking of naming my dog Froyo, just to say I have froyo, cause The Fascinate users will never get froyo.... Am I correct?
Dan: I am sorry for all the inconvenience , but we will have 2.2 update for the phones.
Bronson: So You MUST be a samsung user if you don't have froyo, since everyone else on this gods green earth has froyo. Hell everyone is getting 2.3
Dan: Unfortunately there is no information about time frame.
Bronson: You think I should trade my phone for a iPhone? or Droid X
Bronson: To be honest I just want flash
Bronson: Cam on, spill the beans Dan, when are we getting it?
Dan: We are unable to speculate when/if a software revision might be available due to the fact that this might lead to inaccurate information and confusion.
Dan: Once update should become available, it will be posted on our website in the Samsung Download Center.
Bronson: I'm already confused, and you have rumors (inaccurate information) all over the place.
Bronson: I was told I would be getting it yesterday
Bronson: I was so excited, I sacrficed a chicken in the name of Samsung.
Dan: I am sorry for miscommunication about release date of 2.2
Bronson: Are we skipping 2.2 and going to 2.3?
Bronson: I think gingerbread would be more filling.
Dan: No we will get 2.2 and next 2.3
Bronson: So 2013 I can expect 2.3?
Dan: I am sorry we cannot comment on it
Bronson: LOL
Bronson: Thanks Dan for your time, have a wonderful day
Dan: May I be of nay help?
Bronson: I'm sorry, you drinking again?
Dan: I am sorry I couldn’t help you fix the issue over the chat. However, is there anything else I might be able to assist you with?
Bronson: Nope
Dan: It was a pleasure assisting you. Thank you for contacting Samsung Technical Support. If you have a minute, please click on the blue “X close” button to receive a transcript of your chat and fill out a brief survey to help us serve you better. Have a wonderful day!
Chat session has been terminated by the Samsung Agent
You feel better about yourself now? Seems like you got a lot accomplished there
Hey I laughed...thank you for this
I'm sorry but that **** made me laugh. Especially the sacrificed chicken and drinking again part. Its 6 in the morning and I'm in here cracking up
SCH-I500 - DL09/Deodexed/StupidFast 1150lv/AOSP Black
beeblebrux said:
You feel better about yourself now? Seems like you got a lot accomplished there
Click to expand...
Click to collapse
I feel alot better, actually try it.. www.samsung.com go to support and click live chat, have some fun!
I was thinking, maybe all the Fascinate users should do the same, get on ask when we are getting our updates, but have some fun doing so lol
good job, OP
made me laugh...
"I'm thinking of naming my dog Froyo..." lulz
I'm almost certain that "Dan" is from India, a lot of the sentences was not typical english and sounds like a script..... I bet he was copying and pasting a lot of his responses.
I wonder what they would do if every fascinate user chatted in and threatened to return their phones.
Thonk Youl for contocting Samsong. Wood youl like a slurpee?
lol
Haha, Dan from india, I can't stand the fact that we cant get a response or any help. lol I love trolling Samsung
larry996 said:
Thonk Youl for contocting Samsong. Wood youl like a slurpee?
Click to expand...
Click to collapse
LOL, laughed so hard at that. OP also made me laugh. Good chat session.
Sent from my SCH-I500 using XDA App
zachsx said:
Haha, Dan from india, I can't stand the fact that we cant get a response or any help. lol I love trolling Samsung
Click to expand...
Click to collapse
sorry to spoil it for you, but the phillipines and other random places are getting more of the tech support, lately. the op was still funny as hell. what's really funny is when you keep getting disconnected because of bad signal on the phone, and every time you call back it's the same voice with a different name.
Well I had fun doing this chat session anyways lol
The chat session was hilarious!!! And it is sad that more and more of our tech jobs are going overseas to where we can't even understand them when they are trying to help.... and they are getting paid Milk Money so it isn't like they are very patient either.... Calling Dell, Time Warner (Cable), and Samsung is the worst! This is probably the last Samsung product I use which I am finding is the general consenses of the board!
It's really a shame, cause I really love this phone
These chat support people aren't even Samsung employees, just a few cents per hour third party company. I suppose there is some satisfaction in knowing the Samsung support channel is gummed up a bit by such calls, and maybe cost Samsung a few more pennies as a result, but time spent criticizing Samsung in areas where people who are making buying decisions is more likely to hurt and IMO is more effective.
Maybe it's been thought of, but somebody really should organize a "Pissed off Galaxy S User Day." Pick a day sometime in the near future and get the 10 million or so Galaxy S users to all tie up Samsung's phone and chat lines for 24 hours demanding Froyo now and a date for Gingerbread.
zachsx said:
Please wait for a Samsung Agent to respond.
All Samsung Agents are currently assisting others. Thanks for your patience. A Samsung Agent will be with you shortly.
You are now chatting with 'Dan'
Dan: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Bronson: Yeah, I'm sure your getting flooded with these questions, but where is my 2.2 (Froyo) for my Fascinate?
Dan: I understand that you have information about 2.2
Dan: Unfortunately 2.2 is not released for the phones.
Dan: Unfortunately there is no update available at this time for your (phone model), nor is there an estimated date of one being released.
Bronson: Are you serious, explain to me why I paid 600 dollars for a phone that never gets updated?
Dan: I am really sorry for the inconvenience caused to you.
Dan: We have galaxy phones with different carriers.
Dan: Our support team need to launch update and run update on demo phones and check to make sure there is no glitch on phones after update.
Bronson: I don't care about other carriers, I'm on Verizon, and we are the only people that haven't got an update...
Dan: I am sorry for miscommunication , 2.2 update is not released for any of the carriers
Bronson: So you have no clue when, the mighty Samsung Gods with 2.2?
Bronson: bless us* excuse me
Dan: We in the chat support team provide technical support, unfortunately we do not have information about release of updates
Dan: I will post your query to Our support team
Bronson: Dan let me ask you... What kind of cell phone do you use, and what carrier?
Dan: I am sorry we are not authorized to share our information in the chat session.
Bronson: Seriously? do you have froyo?
Dan: No froyo
Bronson: I'm thinking of naming my dog Froyo, just to say I have froyo, cause The Fascinate users will never get froyo.... Am I correct?
Dan: I am sorry for all the inconvenience , but we will have 2.2 update for the phones.
Bronson: So You MUST be a samsung user if you don't have froyo, since everyone else on this gods green earth has froyo. Hell everyone is getting 2.3
Dan: Unfortunately there is no information about time frame.
Bronson: You think I should trade my phone for a iPhone? or Droid X
Bronson: To be honest I just want flash
Bronson: Cam on, spill the beans Dan, when are we getting it?
Dan: We are unable to speculate when/if a software revision might be available due to the fact that this might lead to inaccurate information and confusion.
Dan: Once update should become available, it will be posted on our website in the Samsung Download Center.
Bronson: I'm already confused, and you have rumors (inaccurate information) all over the place.
Bronson: I was told I would be getting it yesterday
Bronson: I was so excited, I sacrficed a chicken in the name of Samsung.
Dan: I am sorry for miscommunication about release date of 2.2
Bronson: Are we skipping 2.2 and going to 2.3?
Bronson: I think gingerbread would be more filling.
Dan: No we will get 2.2 and next 2.3
Bronson: So 2013 I can expect 2.3?
Dan: I am sorry we cannot comment on it
Bronson: LOL
Bronson: Thanks Dan for your time, have a wonderful day
Dan: May I be of nay help?
Bronson: I'm sorry, you drinking again?
Dan: I am sorry I couldn’t help you fix the issue over the chat. However, is there anything else I might be able to assist you with?
Bronson: Nope
Dan: It was a pleasure assisting you. Thank you for contacting Samsung Technical Support. If you have a minute, please click on the blue “X close” button to receive a transcript of your chat and fill out a brief survey to help us serve you better. Have a wonderful day!
Chat session has been terminated by the Samsung Agent
Click to expand...
Click to collapse
Thank you for this chuckle, a little comic relief goes a long way
Exciting.
Really.
beeblebrux said:
You feel better about yourself now? Seems like you got a lot accomplished there
Click to expand...
Click to collapse
Hahahahahah, that was funny!
Related
We should all flood samsung and Tmobile requesting better support for this phone..here is my live chat with samsung:
Chat Information Please wait for a Samsung Agent to respond.
Chat Information You are now chatting with 'Alexander '
Alexander : Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Visitor: hi
Visitor: I would like to know when are we getting Froyo on the vibrant?
Alexander : I understand that you want to know about the froyo. Am I correct?
Visitor: yes
Alexander : Thank you for the confirmation.
Alexander : Please Allow me to check with the database for the phone.
Visitor: ok
Alexander : Thank you for holding.
Alexander : Unfortunately there is no update available at this time for your vibrant, nor is there an estimated date of one being released. We are unable to speculate when/if a software revision might be available due to the fact that this might lead to inaccurate information and confusion.
Alexander : Our software department are under the process of releasing a new upgrade for this device. And we expect very soon there will be an update for this phone model.
Alexander : I apologize for the inconvenience caused to you.
Visitor: do you know an estimate of when this will be release?
Alexander : As of now we do not have any information on the release date but we expect the update very soon.
Alexander : You will be notified by the carrier once you get an update.
Alexander : Is there anything else I can assist you with?
Visitor: no that's it thanks
Alexander : You are most welcome.
Alexander : It was a pleasure assisting you. Thank you for contacting Samsung Technical Support. If you have a minute, please click on the blue “X close” button to receive a transcript of your chat and fill out a brief survey to help us serve you better. Have a wonderful day!
Chat Information Chat session has been terminated by the Samsung Agent.
Agreed everyone should voice their anger.
We should pick a date a flood their support...don't get me wrong I got froyo on my phone thanks to XDA but we should all do this so they can hear our voice loud and clear!
I agree, we should get all Galaxy S users involved and flood Samsungs & T-Mobiles Facebook and Twitter
While I applaud your initiative, I don't think that flooding T-Mobile's LiveChat is going to accomplish much, other than annoying some customer service representatives who have little to no knowledge of when or if you are getting your update. Sure, your conversation may be stored in some nice database somewhere and sure, maybe if a large enough swarm of Vibrant users all hit that LiveChat on the same day someone *might* notice a trend, but other than that, you're taking a CARE rep away from someone who might have a real issue.
Don't get me wrong. Does it suck that we don't have legit Froyo, yes. So, it may be a "real" issue to some people, but I also have to look at it from the T-Mobile employee side of the fence since I'm a store manager and deal with these concerns and complaints daily.
I own a Vibrant, I feel your pain. However, guess what. If 10, 100, or 1000 of you came to my store and said "When is Froyo coming?" It probably still wouldn't come any faster.
*The views expressed in this post are my own and not that of T-Mobile* - LOL
rjwisniewski said:
While I applaud your initiative, I don't think that flooding T-Mobile's LiveChat is going to accomplish much, other than annoying some customer service representatives who have little to no knowledge of when or if you are getting your update. Sure, your conversation may be stored in some nice database somewhere and sure, maybe if a large enough swarm of Vibrant users all hit that LiveChat on the same day someone *might* notice a trend, but other than that, you're taking a CARE rep away from someone who might have a real issue.
Don't get me wrong. Does it suck that we don't have legit Froyo, yes. So, it may be a "real" issue to some people, but I also have to look at it from the T-Mobile employee side of the fence since I'm a store manager and deal with these concerns and complaints daily.
I own a Vibrant, I feel your pain. However, guess what. If 10, 100, or 1000 of you came to my store and said "When is Froyo coming?" It probably still wouldn't come any faster.
*The views expressed in this post are my own and not that of T-Mobile* - LOL
Click to expand...
Click to collapse
No we shouldn't do it via live chat, but we should get Epic, Captivate, Fascinate, and Vibrant owners to message T-Mobile and Samsung Via Twitter and Facebook about our frustration for the lack of Support and Upgrades on this phone. We should all do it on the same day and get all Galaxy S owners to join in.
I've heard hundreds of people on this forum b*tching and complaining, why not complain directly to Samsung & T-Mobiles Facebook and Twitter instead of crying on xda.
SamsungVibrant said:
No we shouldn't do it via live chat, but we should get Epic, Captivate, Fascinate, and Vibrant owners to message T-Mobile and Samsung Via Twitter and Facebook about our frustration for the lack of Support and Upgrades on this phone. We should all do it on the same day and get all Galaxy S owners to join in.
I've heard hundreds of people on this forum b*tching and complaining, why not complain directly to Samsung & T-Mobiles Facebook and Twitter instead of crying on xda.
Click to expand...
Click to collapse
This I agree with. Twitter, Facebook... hell, why not even sites like LinkedIn. These are all social platforms that are meant to make our voices heard. If we deliver them with the correct method, I'm all for it.
I'm in.
10char
Count me in too.
All we have to do now is plan the day, and make similar threads in epic, fascinate, captivate and international galaxy s rooms. So all galaxy s owners can message samsung/t-mobile the same day.
We should get other forums involved too, like androidforums.com, and maybe we can get tech sites like androidandme involved, I think those guys all use t-mobile.
I would organize this but i'm superbusy trying to juggle 50 things rightn now.
I'm in . Lets flood then instead of these great forums
Sent from my SGH-T959 using XDA App
Count me in
im in.
I agree we all need to do it the same day. Someone (not me just brought new baby home from hospital ) needs to start an official thread in all 4 (vibrant, epic, fascinate, captivate) forums to get everyone committed to a day. This or a lawsuite is the only way to get the attention necessary
Also to the Tmobile store manager on page 1 of this thread, so are you sure that it is Samsung holding this up? have they no given it to all the carriers?
kboater said:
im in.
I agree we all need to do it the same day. Someone (not me just brought new baby home from hospital ) needs to start an official thread in all 4 (vibrant, epic, fascinate, captivate) forums to get everyone committed to a day. This or a lawsuite is the only way to get the attention necessary
Also to the Tmobile store manager on page 1 of this thread, so are you sure that it is Samsung holding this up? have they no given it to all the carriers?
Click to expand...
Click to collapse
Any volunteers to organize this? I think we should do this either the 30th or 31st, right before the year ends, let them hear our frustration.
SamsungVibrant said:
Any volunteers to organize this? I think we should do this either the 30th or 31st, right before the year ends, let them hear our frustration.
Click to expand...
Click to collapse
Yeah after the new years whoknows? When they said froyo by end of year they meant the 31st
But I'm all in for c this!
No Froyo for any US Galaxy S phone in 2010, according to androidandme
Check out this article on androidandme.
http://androidandme.com/2010/12/pho...ones-in-the-u-s-will-see-android-2-2-in-2010/
Even androidandme thinks we should voice our opinions, with out wallets:
"I don’t see the situation improving any time soon until consumers start to demand (aka purchase) phones with the latest version of Android."
Here is some sad news, more reason to voice our opinion:
"Samsung hit their goal of becoming the top manufacture of Android phones in the U.S., so there is little reason for them to change their current strategy."
Ya, I guess from Samsung's perspective, why provide updates when idiots keep buying our product with outdated software.
"The number of upset customers is certainly growing, but I’m not sure if Samsung has received the message yet"
Maybe it is time Samsung recieved the message?
Another interesting thread:
http://androidandme.com/2010/12/pho...ng-me-to-update-my-operating-system-to-froyo/
Let's not buy the Galaxy S 2, that is a great way to show Samsung that we want them to support there older models, from my experience with the Galaxy S Vibrant, I know I won't be getting a Samsung phone ever again.
Im down count me in! Its retarded not being able to update your phone!
Sent from my SGH-T959 using XDA App
Why not just contact Samslug everday as often as you can beginning on the first of the month? Emails, phone calls, live chat... or all of the above. Whatever means suits you. Hells, hit up Tmo too. Tell them you're goin' to downgrade your plan for month or two. Cancel all together if you have the option to do so. Hit'em in the pockets. Even if we aren't going to get an official froyo update, why not just tell us so we can just move on... The bastids already gots my doe.
I have such a love/hate relationship with this phone; mainly due to it's support... or lack thereof.
I dunno, it was just a thought. I already feel as though I've been had. Bleh. -j
Make an app, that has count-down timer.
Timer should be centrally linked.
Then every week, it does a countdown towards preset time and date., like twice a day, (so it covers the globe)..that time your phone ting ting tings and you all hit samsung live support, twitter, facebook.
It can also ask you to select freinds with Galaxy S, when the timer ETA is like 30 mins, it'll also send out msgs to them.
Make sure big blogs cover it, while you're protesting on Samsung tweet, tag big blogs, your fav. android journalists and bloggers, and there you have it. A PR headache for Samsung. Angry customers, bad press = Less future customers. So yes, it does affect them.
Hello Guys,
My name is John, I recently became the social media analyst at Samsung mobile. I wanted to start opening the lines of communication between XDA and Samsung. First I wanted to say I have noticed your work on our devices on the XDA forums. I think you guys do an outstanding job, I myself am a developer for mobile devices. So let’s get down to business, we’re going to be in Austin from March 10-15 for the SXSW(south by southwest http://sxsw.com/convention). I was wondering if any of you guys are going so that we could meet up and share a couple of ideas I have. I am looking forward to meeting some of you GREAT developers!
Thanks in advance,
John
Developer/Social Media Analyst
Samsung Mobile USA
Twitter: @SamsungJohn
Welcome! I'm curious to know what a "social media analyst" does.
Hi John. I'm surprised this thread isn't a little more lively.
mattallica76 said:
Hi John. I'm surprised this thread isn't a little more lively.
Click to expand...
Click to collapse
Perhaps everyone is waiting to see who will be the first to ask him about the Froyo update!
Hey SamsungJohn, could you please tell Samsung to make a device like the Xperia Play?
bjhill2112 said:
Welcome! I'm curious to know what a "social media analyst" does.
Click to expand...
Click to collapse
Sounds like he gets paid to stalk people on Facebook! I want a job like that! Oh wait, I kind of get to do that already except my employer doesn't know about it. In all seriousness there needs to be more communication between manufacturers and developers and even users. So many times it seems like someone who is sitting in an office disconnected from the world is the one making decisions. I hope this does become a positive thing and not just some PR BS that one of those people sitting in that isolated offices came up with to try and quiet down the natives because the have became restless and the shouts are starting to be heard inside the palace walls. Time will tell.
Welcome!
bjhill2112 said:
Perhaps everyone is waiting to see who will be the first to ask him about the Froyo update!
Click to expand...
Click to collapse
lol I'm tempted, but I don't want to get flamed haha.
Anyway, welcome John! It's good to know that we can get somewhat of a direct communication toward Samsung because this community does have a lot to offer (and a lot of complaining).
Hope we can help.
SamsungJohn said:
Hello Guys,
My name is John, I recently became the social media analyst at Samsung mobile. I wanted to start opening the lines of communication between XDA and Samsung. First I wanted to say I have noticed your work on our devices on the XDA forums. I think you guys do an outstanding job, I myself am a developer for mobile devices. So let’s get down to business, we’re going to be in Austin from March 10-15 for the SXSW(south by southwest http://sxsw.com/convention). I was wondering if any of you guys are going so that we could meet up and share a couple of ideas I have. I am looking forward to meeting some of you GREAT developers!
Thanks in advance,
John
Developer/Social Media Analyst
Samsung Mobile USA
Twitter: @SamsungJohn
Click to expand...
Click to collapse
I might get flamed for this, but I think this post would actually be better off in the Development forum. I don't think a lot of the developers spend time reading general because of all the drama and arguing that tends to go on here. Maybe a mod can make a judgment call and move it over there.
Hey where is the froyo source john? I had to ask.
Sent from my SPH-D700 using XDA App
Well, if you are really the social media analyst, let me sum up what social media should have told you already.
-We want greater communication from Samsung/Sprint with regards to updates. We don't need solid dates, but we would like to know that you are working on it and a general idea where/what is going on.
-We would like for you to upgrade our phones to Froyo and then to Gingerbread.
-We would like for you to enable this:http://www.engadget.com/2011/02/10/immersions-motiv-development-platform-integrates-haptics-into-a/
since our phones are capable of it but do not currently have the software needed.
That pretty much sums up everything. We know you aren't going to dropping Touch Wiz. We know you aren't going to be porting Honeycomb to our devices. We just want greater communication and for Samsung to start treating this phone as if they actually thought it was important to them.
Hi John, Lets get down to buisness...... We need the source code for the modem, without that there is no buisness here. Thankyou
Stalker
Lol no I'm not a stalker! As I said before I am a developer as well. To summarize, a Social Media Analyst exist for the customer. So, me being a developer I have an understanding of our devices in and out; From the Social Media side, i have a feel for the customer. That's why I'm here to establish a partnership with you guys!
mattallica76 said:
Hi John. I'm surprised this thread isn't a little more lively.
Click to expand...
Click to collapse
Why should it be?
People for the most part, at least those that post on the various forums out there, don't really care anymore for Samsung than they do for Sprint at the moment for the lack of care on putting out updates to the Epic 4g. Sure an official Froyo update would be nice, but most Epic 4g owners have given up hope and aren't holding their breath for any update. Thank you Samsung, and Sprint!
SamsungJohn said:
Lol no I'm not a stalker! As I said before I am a developer as well. To summarize, a Social Media Analyst exist for the customer. So, me being a developer I have an understanding of our devices in and out; From the Social Media side, i have a feel for the customer. That's why I'm here to establish a partnership with you guys!
Click to expand...
Click to collapse
Well I'm glad to see some one from samsung loking at this now u can see that a lot of people are very upset waiting for a simple update. Most people now just want the source code it be great if u can just help out our great devs here by just giving us that. Thanks
sent from my Epic S
SamsungJohn said:
Lol no I'm not a stalker! As I said before I am a developer as well. To summarize, a Social Media Analyst exist for the customer. So, me being a developer I have an understanding of our devices in and out; From the Social Media side, i have a feel for the customer. That's why I'm here to establish a partnership with you guys!
Click to expand...
Click to collapse
So you understand that the biggest thing we need is access to the kernel source code?
Good, now go tell your boss, and his/her boss.
Tell them that they need to do whatever is necessary to get this released.
They are generating a whole lot of angry customers because of their total lack of support.
We've had some decent advancements despite not having source code.
The title of this thread explains it.
ps-- I do have my reservations as to whether or not you actually work for Samsung.
=]
Partnership
I am the real deal, I don't mind posting my badge or something that would establish credibility. I know you guys have a lot of questions for me about updates. We will get to that in a bit. My main purpose today is to let you know that I have been watching your work and i must say it is great. I want to establish a partnership with you guys!
John can u at least respond to questions honestly about a froyo or gingerbread update for the epic? you and the rest of the samsng team on twitter cannot provide us with anyting but "asap" , "will tweet more as soon as we know".
Sent from my SPH-D700 using Tapatalk
ps-- I do have my reservations as to whether or not you actually work for Samsung.
=][/QUOTE]
Yeah, this sounds lame, sounds like someone is stirring the pot. If you are who you say you are, put this personal message in for me and about a dozen of my friends, speed it up or at least give our devs something new to work with.
Im all for some serious interactions with an insider, remove the black cloud of mystery.
Sent from my SPH-D700 using XDA App
SamsungJohn said:
I am the real deal, I don't mind posting my badge or something that would establish credibility. I know you guys have a lot of questions for me about updates. We will get to that in a bit. My main purpose today is to let you know that I have been watching your work and i must say it is great. I want to establish a partnership with you guys!
Click to expand...
Click to collapse
My suggestion for you to get more attention to this partnership with XDA is to look in the Development section for the Epic and Private Message those who make the ROMs.
I here everything your saying, I will provide proof later that work for Samsung. Ill take a picture of my badge or something for you guys.
P.s. I am my boss
Hello Guys,
My name is John, I recently became the social media analyst at Samsung mobile. I wanted to start opening the lines of communication between XDA and Samsung. First I wanted to say I have noticed your work on our devices on the XDA forums. I think you guys do an outstanding job, I myself am a developer for mobile devices. So let’s get down to business, we’re going to be in Austin from March 10-15 for the SXSW(south by southwest http://sxsw.com/convention). I was wondering if any of you guys are going so that we could meet up and share a couple of ideas I have. I am looking forward to meeting some of you GREAT developers!
Thanks in advance,
John
Developer/Social Media Analyst
Samsung Mobile USA
Twitter: @SamsungJohn
Welcome John! I have to say I'm quite impressed that Samsung or even just you as an employee are taking the initiative to come here and commune with our development community. I hope this is the start of a wonderful 3rd and 1st party development exchanging of ideas!
Sent from my SubCyan CM7 Google Nexus S!
Welcome John,
Great to see an official employee from Samsung.
My question is, do you believe samsung in the future, will enable 720p playback on the nexus s ?
welcome to our wonderfull forums. frankly im impressed that there is an "official" line of communication started in xda from samsung. lets keep it going and lets watch the relationship blossom
Welcome John, glad to have a Samsung employee browsing xda.
JeeChan said:
My question is, do you believe samsung in the future, will enable 720p playback on the nexus s ?
Click to expand...
Click to collapse
@JeeChan that's for Google to decide, not Samsung
I like. Thanks john!
Sent from CM7 Nexus S
Hey John how high are you in the Samsung chain? If your extremely high can i ask you...... WHEN THE HECK ARE THE OTHER US CARRIERS GETTING FROYO ON THEIR GALAXY S DEVICES. I DIDN'T WANNA HAVE have to root BUT I JUST MIGHT HAVE TO. Or pay extra and get the inspire. I'm sorry. But I've been driven to the brink. I'm never buying anymore Samsung. You guys were my first phone, but ur updates and lag built in to the software aren't worth it.
Sent from my iDon"t care what u say its not an iPhone or a Droid, its a Captivate.
Hey John, just want to echo others comments that it's very impressive that a Samsung employee would begin a dialogue here at XDA. Look forward to seeing you jump in the forums and offer your suggestions.
Aztecbandit said:
Hey John how high are you in the Samsung chain? If your extremely high can i ask you...... WHEN THE HECK ARE THE OTHER US CARRIERS GETTING FROYO ON THEIR GALAXY S DEVICES. I DIDN'T WANNA HAVE have to root BUT I JUST MIGHT HAVE TO. Or pay extra and get the inspire. I'm sorry. But I've been driven to the brink. I'm never buying anymore Samsung. You guys were my first phone, but ur updates and lag built in to the software aren't worth it.
Sent from my iDon"t care what u say its not an iPhone or a Droid, its a Captivate.
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Why are you asking him that question here? Come on people. Spamming John with questions in every topic he creates isn't going to get you an answer. Stay in your Captivate forum if you're going to ask him questions regarding Galaxy S phones.
Hi John
Welcome to XDA Developers.
It's quite a surprise to see a real person from any company wishing to participate together.
I've alerted the Senior people and Admins, some one will be in touch with you shortly.
Enjoy your stay.
A.G.
SamsungJohn said:
Hello Guys,
My name is John, I recently became the social media analyst at Samsung mobile. I wanted to start opening the lines of communication between XDA and Samsung. First I wanted to say I have noticed your work on our devices on the XDA forums. I think you guys do an outstanding job, I myself am a developer for mobile devices. So let’s get down to business, we’re going to be in Austin from March 10-15 for the SXSW(south by southwest http://sxsw.com/convention). I was wondering if any of you guys are going so that we could meet up and share a couple of ideas I have. I am looking forward to meeting some of you GREAT developers!
Thanks in advance,
John
Developer/Social Media Analyst
Samsung Mobile USA
Twitter: @SamsungJohn
Click to expand...
Click to collapse
Visit Groubal and sign the petition: http://www.groubal.com/motorola-lockedencrypted-bootloader-policy/
Retweet: http://twitter.com/#!/ibproud/status/52265679990169600
Facebook Page: http://www.facebook.com/unlockmoto
UPDATE (14th June 2011):
We are now over the 10,000 mark.
I have now spoken with Motorola and gotten confirmation that Motorola plan to unlock every device that will get an update in the second half of this year. This will include maintenance & firmware updates, but is still subject to Carrier approval.
The promising sign is that Verizon has already allowed Motorola to unlock a device on their network, the Xoom, which utilizes the unlockable/re-lockable model that Motorola intends on using across their devices.
I'm still looking to work with Motorola in the coming months to help see if we can make this a smooth process for Motorola and the community.
You can read the article here:
http://ausdroid.net/2011/06/14/an-u...witter&utm_campaign=Feed:+ausdroid+(Ausdroid)
Please share this where you can and keep it alive. I will continue to work with Motorola to see if we can get this thing torn wide open.
UPDATE (26th April 2011):
We are now at ~8,700 mark.
Motorola has now responded to me, stating that they are looking at unlocking bootloaders across their devices late 2011.
The article for the story can be found here:
http://ausdroid.net/2011/04/26/the-little-aussie-taking-on-motorola-u-s/#more-8184
We're still seeking clarity around whether this will be for current devices or only future devices.
I couldn't have gotten this far without the support of everyone here. You guys and girls have been a huge support and help me turn this snowball into a wrecking ball.
Please share this where you can and keep it alive. I will continue to work with Motorola to see if we can get this thing torn wide open.
Previous Update (4th April 2011):
We are now at ~7600 mark.
We're starting to slow down from our initial boom, so I have now set up a Facebook page to see if we can wrangle in some supporters that don't use Twitter or XDA.
I will need your help getting this out there. So share the facebook page where you can.
I'm also looking to see if anyone is interested in helping me Moderate the page. Please PM if you are.
Original Post:
Hi All,
I have created a Groubal (online petition) to get a response from Motorola on it's bootloader policy.
>>This petition started for the Atrix, but I made sure that it was for Motorola's overall Bootloader Policy. I have reached 200 signatures in 2 weeks, but now believe it's time to expand this out of the Atrix space and into the larger Motorola Dev community.
You guys and your silly petitions. They wont and don't ha e to do anything.
Sent from my MB860 using XDA App
DarrellRaines said:
You guys and your silly petitions. They wont and don't ha e to do anything.
Sent from my MB860 using XDA App
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What can I say, I'm idealistic.
IMO waste of time.
Moto thinks they're God. Also, odds are your gorilla glass will be cracked before this bootloader.
On the other hand, class-action lawsuit is more appealing. Somehow get a lawyer to argue the users right to UTILIZE the hardware, as moto isn't. Lawsuits are the only thing corporations understand.
I did sign it, but I got no hopes...
tical2k said:
IMO waste of time.
Moto thinks they're God. Also, odds are your gorilla glass will be cracked before this bootloader.
On the other hand, class-action lawsuit is more appealing. Somehow get a lawyer to argue the users right to UTILIZE the hardware, as moto isn't. Lawsuits are the only thing corporations understand.
Click to expand...
Click to collapse
While litigation may be the way in the U.S. it is not the way in the land down under. We have Government appointed watchdogs that provide avenues for complaints and comments. If a complaint is sufficiently raised to an Ombudsman the company the complaint is about is charged a fee for every day the complaint is not resolved.
Unfortunately the Atrix is not commercially available in Australia and thus I cannot pursue this in a typical Australian way.
If suing the pants of Motorola is likely to work, then I encourage any U.S. Citizens to do so (but only after carefully considering the cause and affect).
I am simply encouraging everyone to focus their complaints rather than spreading it across so many channels and losing it's potency.
Also: in all honesty, it's not really wasting that much time, since I would normally be wasting this time flashing experimental Roms, which I can't do due to obvious readons.
Signed and linked to on Facebook. It's no more a waste of time than flashing a rom...
edit hehe. You beat me to the waste of time comment
Signed it just a second ago!
I'll sign but this has a much lower chance of succeeding than the AT&T service petition, and I'm not convinced we'll see many results from that one.
CC Lemon said:
I'll sign but this has a much lower chance of succeeding than the AT&T service petition, and I'm not convinced we'll see many results from that one.
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Click to collapse
But there's no harm in trying is there?
I think that when compared with the DroidX and Droid2, this phone will be available around the world. Verizon is one of the only carriers that still uses CDMA and thus smaller consumer base for the Droid series Motorola phones.
Once the Global Atrix's are released we should see a lot more attention as well as the European Unions attitude towards anti-competitive behaviour might force an inquiry.
Once again, I'm a tad idealistic and am very keen for your support as well as your constructive feedback.
signed~! but i only put 1% of my hopes in this and the rest 99% in the developers to crack the bootloader themselves!!
I support your cause; I have signed.
irenic said:
signed~! but i only put 1% of my hopes in this and the rest 99% in the developers to crack the bootloader themselves!!
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Well put. I signed.
With the new SBF file available we could start seeing more development, but would still be great to hear something from Motorola.
http://forum.xda-developers.com/showthread.php?t=989577
haha.. as if motorola cares. you already bought, its a done deal! they even promised 1080p recording on the specs sheet followed by "(in the future update)".. i seriously dont think there will be an update on this thing..
before you buy, they promise lots of things, "in the future update".
after you gave buy and after a while try asking for the update.. these f*cktards will just say... "what update?"
my hope leans more on supporting the developers who are working hard to crack this wonderful device.. rather than wasting time begging to motorola after you shelled out that sum.
noblewolf said:
haha.. as if motorola cares. you already bought, its a done deal! they even promised 1080p recording on the specs sheet followed by "(in the future update)".. i seriously dont think there will be an update on this thing..
before you buy, they promise lots of things, "in the future update".
after you gave buy and after a while try asking for the update.. these f*cktards will just say... "what update?"
my hope leans more on supporting the developers who are working hard to crack this wonderful device.. rather than wasting time begging to motorola after you shelled out that sum.
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Completely agree, but in all honesty, I had the time to waste.
The Dev's really are the ones that will get the bootloader unlocked or bypassed before motorola even decides to do anything.
The Dev threads are starting to get really exciting.
Sent from my MB860
Just a reminder to anyone who wants to get an official statement from Motorola to go to http://www.groubal.com/motorola-lockedencrypted-bootloader-policy/
and tweet or facebook to as many as you can.
Continuing the Battle
So we're up near the 200 signature mark now for the Petition. I've been in touch with Motorola about 6 times in the last 2 weeks, not giving up on this one though.
My last response from them was:
Dear Irwin,
I do apologize but there is no definite timeframe yet for the announcement of the bootloader solution for our mobile phones. Updates for the Motorola ATRIX will be posted first at http://www.motorola.com/Support/CA-EN/Consumer-Support/Mobile-Phones/ATRIX. I'm so sorry for that inconvenience.
We hope that you find this information useful and look forward to assisting you in the future.
For information about Motorola products and services, please visit us at http://www.motorola.com/
Thank you for contacting Motorola e-mail support.
Best Regards,
Neil
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So it's not a flat out denial of an imminent bootloader solution, but we're no closer either.
I will now create similar posts in the other Motorola forums on XDA and see if we can get our Brothers & Sisters to join the party.
I know there are a lot of skeptics, but I will keep trying. I don't have the skill to help the Dev's crack the phone, but I do have the patience to make our voices heard.
ikenley said:
So we're up near the 200 signature mark now for the Petition. I've been in touch with Motorola about 6 times in the last 2 weeks, not giving up on this one though.
My last response from them was:
So it's not a flat out denial of an imminent bootloader solution, but we're no closer either.
I will now create similar posts in the other Motorola forums on XDA and see if we can get our Brothers & Sisters to join the party.
I know there are a lot of skeptics, but I will keep trying. I don't have the skill to help the Dev's crack the phone, but I do have the patience to make our voices heard.
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"bootloader solution" can mean anything. it can even mean staying with their locked bootloader is their solution.
dLo GSR said:
"bootloader solution" can mean anything. it can even mean staying with their locked bootloader is their solution.
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Very concise point, but if you review this statement, then it's in context.
http://www.facebook.com/note.php?note_id=495971028278
Which is all included in the Groubal.
Signed. Maybe someone should design a B&W 8.5x11 printout that can be posted at universities to drum up support... I'm in a CS program and I'm sure there are more than a couple who would take the 2 seconds necessary to sign- I just don't know any of them personally!
Hey guys the owner of the Italian Bada Blog created a petition for us Bada users to sign that WE WANT BADA 2.0 NOW AND NOT IN MARCH-APRIL 2012. I already signed and I thought I share the news with you so if anyone want to sign, do it, the more people sign the better, so Samsung understands the big problem they created.
http://www.change.org/petitions/bada-20-update-for-old-wave-devices-we-want-it-now
seriously !!!!!
it is our right to ask Samsung why it did this and ask for the update
no need to sign any penetation...we can annoy Samsung with bad publicity as a way to kill its new bada devices to force it to give the update
who is with me ?????
best regards
Done
Lets hope for the best ...
Signed up and posted this on Badadwonload.com
Hi TS please indicate that the petition spearhead is Manuel of Badablog.it and is a credible Leader for the petition and that he intends to discuss this with Samsung HQ provided he can produce massive numbers.
I have signed up for the petition please guys we need to reach at least a thousand to be taken seriously.
http://developer.bada.com/badaforum/category/list.do?categoryId=21
Why not write here...
Best Regards
i wrote to bada team already through the bug reporting channel which is directly connected to them
i wrote a simple question...how will the power app race go without the users
Best Regards
Probably they don't want to pay for the contest and so they are doing so. No bada 2.0 till March, less users, less downloads, no need to distribute the money!
The money saved then goes to make new Galaxy phones!
Dear Developer , Although the registration for bada 2.0 Power App Race is closed by the end of Dec, the REAL race will begin at next year. We have commenced the sale of Wave 3, M, Y from the end of Nov. and it is proceeding very good. We planned that the launch of bada 2.0 firmware upgrades start early 4Q, However, we are sorry that the plan was delayed until this month unfortunately. We will do our best to advance the schedule for bada 2.0 firmware. Once again, we are so sorry that the schedule of the applications which achieve 100,000 downloads might be delayed. Sincerely, we wish you the best of luck in our race. Thank you.
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hmmmmmm
I hate this reply so much
it is like we were going to do what you are saying but unfortunately we could not
I think there is no need for petition also as bada team itself is saying that something went wrong
Best Regards
Badadaba 2...
May be Samsung wants to quit Bada. They release new phones but sales not going so good. Looks like a dramatic failure. Their mistake..
Sammy is happily travelling on Google's 'Bus' with others...but, anytime anyone can be kicked out at the next bus stop. And...............
There is something wrong in this picture. If Sammy is a 'serious' and 'creditable' company (!) there is something going on.
I think it would be great if you guys could post this news in other Bada - Forums and Blogs or contact the Blog Authors, so they can post the link to the petition on their Bada Blog. I already contacted the guys from bada-blog.de lets see if they will post the news. badablog.ru already posted it. If we want to be taken seriously we Bada users need to unite, problem is that not all Wave owners know about this petition, so we need inform the people through Forums like this and Blogs.
So spread this Link to every Bada blog and forum you know, so Samsung takes us seriously
I signed but I don't think anything changes. I'm hopeles for bada.
theconqueror said:
I signed but I don't think anything changes. I'm hopeles for bada.
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Yes me too. Bada is almost dead for me. My only hope is the Badadroid project but if the project fails I`m gonna buy an Android phone.
But for now we at least have to try to make clear to Samsung how bad they fu**ed up with this decision.
Samsung is loosing it's credibility and reputation badly..in this century if you support your customers as long as possible you are the king. And people close their eyes and buy your product like crazy because they are sure to have a real support and trust you.
Do you think Apple or Google developers are coming from another planet, which are super intelligence? NO, the companies are serious about their job. They play the game as honest as possible. Samsung is acting like a child they only want your money. Now, how can you buy their other products?...
How it is possible for a giant company like Samsung, to promise the update and
delay and delay and delay.
I don't think developers are very interested in creating Bada apps. Samsung is inviting them all around the world but there is no ready and completed OS. How can they trust?...
In the future Samsung will be a hardware company and Samsung Galaxy phones will be named as Google Galaxy and in the back of the phone at the bottom it will write with microscopic text ''Made by Samsung''.