Database Users

Unhappy with build quality

hi all,
i have been using my z for about a month now and i am now officially unhappy with it. the z hinge is not really an issue, i like the way it easily opens and closes without any snapping movement or stress in the mechanism. my concerns would be when i open it and use the keyboard, my phone squeaks a lot. i think the battery cover is the culprit. now my latest problem is that there are a lot of dust particles accumulating under the screen. i had 5 htc phones and this never happened before. it happened with my nokia's and se's, but never with my htc. so im disappointed with it. im very oc when it comes to my phone and i make sure that i clean my pockets from dust and lint to ensure its clean and dust free.
feel free to share your opinions.
thanks!

Use a screen protector to stop the dust. If you think the back cover is bad you can buy a new one, or remove it and use a slim case.

I think if you that unsatisfied with the quality you should have returned it for a new a long time ago. Let me assure you that none of the bad points you mentioned has plagued my G2. I recommend you call customer service and huff and puff until they exchange it.

adrienspawn said:
Use a screen protector to stop the dust. If you think the back cover is bad you can buy a new one, or remove it and use a slim case.
Click to expand...
Click to collapse
i am using a protector and the dust is under the screen.

ddgarcia05 said:
I think if you that unsatisfied with the quality you should have returned it for a new a long time ago. Let me assure you that none of the bad points you mentioned has plagued my G2. I recommend you call customer service and huff and puff until they exchange it.
Click to expand...
Click to collapse
i dont think they will do that. i actually chose this because this is the best and had it replaced already. no dead [ixels etc just dust getting under the screen

If you think the squeek is coming from the battery cover try putting on a hardcover and see if that helps? Also, I completely understnad how the squeekeness would be annoying.. I returned a Cliq because of it.

Customer care should replace the phone if u have build quality issues. I would def give them a call. I had issues with my prior phone the cliq which was replaced 5 times by calling as well as tweeting tmobile my issue. I had my G2 replaced twice due to the build quality issues. Should be no reason they wouldn't the phone still carries a warranty.

userfriendlyme said:
Customer care should replace the phone if u have build quality issues. I would def give them a call. I had issues with my prior phone the cliq which was replaced 5 times by calling as well as tweeting tmobile my issue. I had my G2 replaced twice due to the build quality issues. Should be no reason they wouldn't the phone still carries a warranty.
Click to expand...
Click to collapse
+1
I had my cliq replaced 3 times (it just wouldn't get reception).
If you do have problems with the build quality, then have it replaced. What you're experiencing is not normal.

Absolutely, if you're within 1 year, call them up and have them replace it under warranty. I am also not having any of those issues, so it might just be your specific unit. There's absolutely no reason to keep a phone that sucks.

thanks for the support. i dont think that htc will really do anything about it where i stay. but might as well give it a try. i checked again last night if it was just me, but there are MORE dusts now than before. tsk tsk

I haven't seen this with any mobile other than one that had a manufacturing defect. I certainly haven't seen this with any HTC devices either (and I'm no fanboy, this is my first HTC device).
Contact the OEM or your wireless provider. I've never used any protection for any of my mobile phones in the past decade and haven't had so much as a spec of dust under my screen. I had a single spec of dust in my PSP though and it drove me insane (it was shipped with the dust but I didn't have a receipt). Good luck!

thanks all!
i will be visiting their customer care sometime this week. have to absent myself due to work though. hope they can sort it out before the year ends. holidays are creeping and they are closed during this period as well.
>update
just sent it to the service center, they will be replacing the entire screen with the panel. the technician said it was like someone placed their finger under the screen. hopefully everything will be ok and no mishaps when i get it back on the 29th. another screen protector down the drain.

DeathGrip issue

Hi everyone,
Bought my SNS i9023 on 12 July 2011 (Indian version)
I'v been noticing a possible DeathGrip Issue with the phone since i bought it. The WiFi Signal & the Network Signal fade out quite a lot when i Hold the phone in my palm (the battery cover i.e. the the back side of my phone rests in my palm)
I wonder if I am the only one facing this issue or are others facing this issue as well.

I for one have never noticed this, and I've had mines for about 3 months now. Maybe you should try to get it exchanged.

Well I'm guessing your hands are covering the antennae of the phone (built into the mobo of the phone) every phone willlose signal is the bones in your hand (our any other solid thing) block the antennae. My 2¢ worth.
abhinavsg said:
Hi everyone,
Bought my SNS i9023 on 12 July 2011 (Indian version)
I'v been noticing a possible DeathGrip Issue with the phone since i bought it. The WiFi Signal & the Network Signal fade out quite a lot when i Hold the phone in my palm (the battery cover i.e. the the back side of my phone rests in my palm)
I wonder if I am the only one facing this issue or are others facing this issue as well.
Click to expand...
Click to collapse
Boom... Headshot! from my L96A1

xceleration said:
I for one have never noticed this, and I've had mines for about 3 months now. Maybe you should try to get it exchanged.
Click to expand...
Click to collapse
fowenati said:
Well I'm guessing your hands are covering the antennae of the phone (built into the mobo of the phone) every phone willlose signal is the bones in your hand (our any other solid thing) block the antennae. My 2¢ worth.
Boom... Headshot! from my L96A1
Click to expand...
Click to collapse
I m pretty sure my hands are blocking the signal coz of the way i hold the phone. would love to see a lot of other people responding to this thread

I have a similar problem but I think it might be a problem with the device so I'll need to send it back.
My connection drops a couple of times a day. I thought it may have been related to the case I use but I tried it without the case and I have the same problems.
How is your wireless signal? My Nexus S is much worse than my Nexus 1 so that's why I think (hope!) the phone is faulty. Hopefully it's not just a Samsung thing.

pugland said:
I have a similar problem but I think it might be a problem with the device so I'll need to send it back.
My connection drops a couple of times a day. I thought it may have been related to the case I use but I tried it without the case and I have the same problems.
How is your wireless signal? My Nexus S is much worse than my Nexus 1 so that's why I think (hope!) the phone is faulty. Hopefully it's not just a Samsung thing.
Click to expand...
Click to collapse
In my case the Connection to the MobileNetwork/WiFi does not drop by itself.
The connection becomes weak only if i hold the bottom half of the back of the phone in my plam. I mean if the bottom half of the back of the phone is covered by my palm (my palm & phone in total contact).
I dont have any problems if I am holding the phone in a way that the back of the phone is not covered by my palm.
When the phone is left alone, there is no fluctuation in the connections whatsoever.

abhinavsg said:
Hi everyone,
Bought my SNS i9023 on 12 July 2011 (Indian version)
I'v been noticing a possible DeathGrip Issue with the phone since i bought it. The WiFi Signal & the Network Signal fade out quite a lot when i Hold the phone in my palm (the battery cover i.e. the the back side of my phone rests in my palm)
I wonder if I am the only one facing this issue or are others facing this issue as well.
Click to expand...
Click to collapse
You'll have more luck here
http://www.iphoneforums.net/forum/iphone-general-discussion-12/

Possible solution to GPS problem on Nexus S

Hi,
i've tried just about anything to improve GPS singal on my Nexus S, i was so desperate i even thinked about selling it. But by accident i've found something interesting.
When you remove battery cover signal from GPS is really good, usable even indoors 1-2 meters from window. When you put cover back - it suddenly drops. Here's the best part - when i use different cover directly on the back of the phone, WITHOUT original battery cover (i have thick back case which you put on battery cover, anti scratch thing) signal was just as fine as without any cover!
Then i tried covering back of the phone with a case from another phone (Galaxy S) and signal was fine.
So the culprit is NFC spiral which is sticked to the battery cover. I'd like to take it off, but im not sure if it is possible to stcik it back in case of RMA or something.
I'd like you to try this simple experiment and tell me if your phones suffer from the same thing.
Thanks

hmm interesting

Lol wow with cover on I get 2-3 .. without cover 3-4.5 ... lol
Sent from my Nexus S using xda premium

YourMainDude said:
Lol wow with cover on I get 2-3 .. without cover 3-4.5 ... lol
Sent from my Nexus S using xda premium
Click to expand...
Click to collapse
What about turning NFC off?

Today i took off NFC antenna and it didn't work, which is strange. Now the culprit is whole battery cover. As i said i tried different cases and GPS was working fine with them.

Hello,
in our german community we discuss this problem, too. The Problem isn't the NFC antenna, it's the backcover! Some user tried with another cover from ebay: http://www.ebay.de/itm/250846706756?ssPageName=STRK:MEWAX:IT&_trksid=p3984.m1423.l2649 and this seems to work better!
Here is a link to the original thread (in german!) http://www.android-hilfe.de/nexus-s-forum/98979-probleme-mit-gps-fix-ab-2-3-4-a-19.html#post2080524
Best regards
Handymeister

Handymeister said:
Hello,
in our german community we discuss this problem, too. The Problem isn't the NFC antenna, it's the backcover! Some user tried with another cover from ebay: http://www.ebay.de/itm/250846706756?ssPageName=STRK:MEWAX:IT&_trksid=p3984.m1423.l2649 and this seems to work better!
Here is a link to the original thread (in german!) http://www.android-hilfe.de/nexus-s-forum/98979-probleme-mit-gps-fix-ab-2-3-4-a-19.html#post2080524
Best regards
Handymeister
Click to expand...
Click to collapse
Yup, that exactly what i considered. It's really funny, because original battery cover is making GPS works like s**t.
If that cover form ebay is really working i might consider buying it, i'll try to read original thread, thanks.
Have you tried that cover? My German isn't that great and neither is google translate. But from what i read this is really working, but i don't know how well.

im guessing NFC wont work without the stock battery cover

when did this GPS problem started?
it must be new...
uberberben said:
Hi,
i've tried just about anything to improve GPS singal on my Nexus S, i was so desperate i even thinked about selling it. But by accident i've found something interesting.
When you remove battery cover signal from GPS is really good, usable even indoors 1-2 meters from window. When you put cover back - it suddenly drops. Here's the best part - when i use different cover directly on the back of the phone, WITHOUT original battery cover (i have thick back case which you put on battery cover, anti scratch thing) signal was just as fine as without any cover!
Then i tried covering back of the phone with a case from another phone (Galaxy S) and signal was fine.
So the culprit is NFC spiral which is sticked to the battery cover. I'd like to take it off, but im not sure if it is possible to stcik it back in case of RMA or something.
I'd like you to try this simple experiment and tell me if your phones suffer from the same thing.
Thanks
Click to expand...
Click to collapse

praveenmarkandu said:
im guessing NFC wont work without the stock battery cover
Click to expand...
Click to collapse
it will not work without the original back cover
that is the antennae

uberberben said:
Today i took off NFC antenna and it didn't work, which is strange. Now the culprit is whole battery cover. As i said i tried different cases and GPS was working fine with them.
Click to expand...
Click to collapse
Hehe. Put your NFC antenna back on. Google wallet is awesome.

Hey guys
I have my Nexus S (Blandroid + Trinity T144) tested just now, and now I only realize the GPS unit is on the right side of the phone.
Take off your cover, you should see a black, duct-tape like module pasted on almost 3/4 of the right side of Nexus S (the side where power button is located). That should be the GPS unit.
Tested with cover on, landscape with right side of the phone pointed upwards, I gained a score of 40~41 in one or two of the satellite in my view (GPS Test by Chartcross Ltd). When I test it with cover off, I gained a score of 45~47 in a few of the satellite.
Conclusion is, if you need a better GPS signal, you will need to hold it landscape with camera pointing to the left. Portrait mode will not works too well I guess. I wonder how Apple products can gain locks near instantly.

that's what i always do when i want to use GPS for navigation, pull off the battery cover.
it's almost impossible to get a fix with the battery cover on.

Humm I really wanted to delete this post but there isn't an option

Wow, i tried to get gps fix in my home without cover and it work!

Do you have hardware problems? (POLL)

The phone has been out for most of us just little over a month and there have been many reports about front/rear glass cracking, so now I made this poll to see how many people actually have/had problems with their device.
Please note that this poll is only about hardware problems, so don't vote yes if you only had software related problems, thank you.
To be clear:
Vote yes: If you had glass cracking (with/without) a reason, flaps not closing properly, phone not being waterproof, etc
Vote no: If you had no problems, software related problems

Bump!
Don't forget to vote!

I voted yes due to a way too sensitive touchscreen - putting a screenprotector on however solves the problem, but I take it that it is the out of the box product we have to vote about...
(To the - right now 13 persons - who have voted no - does this also mean that you don't have the popping issue when pressing the screen? Or is this looked at as a feature...? https://www.youtube.com/watch?v=9JrfMjiNB9E)

Nope. I've had nothing wrong with the phone, no "popping", no "glass breaking" even though I accidentally did drop it today.
Nothing. I'm convinced most of you are playing baseball with your phones, or just being extremely picky.

Not any problem at all. This phone lives up to its expectations but i also keep it protected with case though.

i had the phone for 3 weeks. i bought a magnetic charger and was using that. last week i went to take the charger off the phone and the whole magnetic charging "module" came out of the phone with the charger. it's currently back at sony for repair - i'm really hoping they just send me a new one though. that was a fun discovery. anyway, no problems with glass or anything like that in the time i had it, though.

Not a single problem so far.
Btw, good initiative!
However, I think that since only people with glass issues post that on the forum, it's not surprising that it looks as if it's a major problem.

charliebigpot said:
Not a single problem so far.
Btw, good initiative!
However, I think that since only people with glass issues post that on the forum, it's not surprising that it looks as if it's a major problem.
Click to expand...
Click to collapse
Yeah, that's the main reason why I made this poll, due to so 'many' people reporting issues with their phones it might scare people off that intend to buy the phone.
Sent from my C6603

Hmmm could there be a connection between the popping screens and the very sensitive screens? Mine has the popping and also a screen that sometimes during internet scrolling has a life of its own speedscrolling up to the top of homepages when lifting the finger from the screen - an issue I have never ever had before on any of my many previus phones...???

mohlsen8 said:
i had the phone for 3 weeks. i bought a magnetic charger and was using that. last week i went to take the charger off the phone and the whole magnetic charging "module" came out of the phone with the charger. it's currently back at sony for repair - i'm really hoping they just send me a new one though. that was a fun discovery. anyway, no problems with glass or anything like that in the time i had it, though.
Click to expand...
Click to collapse
And most people complain the magnet is not strong enough! :laugh: Did you take photos?!

Yep:
http://forum.xda-developers.com/z3-compact/help/handtec-returns-t2919883

And bump.
I would assume that more then 42 people have this phone on this forum.

The plastic frame is so weak, i drop once and inside the frame its cracked . After that i use a case then dropped again this time between part of the plastic frame n front glass a piece of part came out. Rest is very good. No prob at all.
Sent from my D5803 using XDA Free mobile app

hello,
"Z3 Compact" bought the 28.09.2014. The phone is turned off itself in the middle of the day in my pocket. The battery level was approx. 75% => Black screen, not even light on the charger...:S
The Sony support told me to send them with charger and usb cable.
I am waiting for news... approx. 10 days...

NO issues so far... put a tempered glass screen protector on the phone pretty soon after buying it, but I never saw any screen popping or "life of its own" syndrom while I had the screen unprotected.

no issues so far , i had some bad experience with singapore firmware , but its all good now (using latest brazil firmware).
i did drop it a week ago , tempered glass cracked abit , phone also got abit of a spank on the top right corner, still water proof.
all good just no ****ing root

Sudden Death after two weeks.

Had this awesome phone since October 3rd. All fine and dandy till now, the vibration would work sometimes. It comes and goes but it's no biggie, I can live with it!

Gyroscope defect
Yes.
I had the phone for only 3 days and the phone suddenly stop rotating. I did a factory restore and even trying running the system test. Compass test tells me function is not available. Sony says it might be a hardware issue so I had to send it to Sony to get it fixed.

My mic has become strange. People say that I sound like I'm a mila away from it.

Apparently a really reliable/unexpected fix to GPS woes found on Reddit...

GPS issues on the Note 4 are well known and not limited to carrier. You will find all sorts of crazy fixes out there, but I will tell you what finally worked for me.
I noticed that every time I went to take a screenshot the GPS would suddenly snap back to working. After some messing around I realized that holding it by the sides with a little pressure gets it working. Basically hold it the way that Steve Jobs told you you shouldn't hold an iPhone and squeeze a bit. That always gets my GPS to work within a few seconds. It sounds crazy but for me I've confirmed it absolutely works.
Basically Samsung sucks at GPS in general, and especially with the Note 4. I think the receiver is using a poorly manufactured antenna that is the wrong size or something, and by attenuating the signal a little bit you can get it to clear up. It's like adjusting you rabbit ears and having them only work when you stand in a certain position... if you are old enough to remember doing such things.
Give it a try and report back.
Click to expand...
Click to collapse
https://np.reddit.com/r/galaxynote4...le_maps_is_so_bad_all_of_a_sudden_its/ct4p5ih
Sent from my SM-N910T using Tapatalk

Have never had a problem with GPS on my Note 4.

ReggieTee said:
Have never had a problem with GPS on my Note 4.
Click to expand...
Click to collapse
A lot of folks have though.
Sent from my SM-N910T using Tapatalk

Interesting. I'm really glad I'm one of the lucky ones that doesn't have any issues.
Is the hardware part of it loose or something?

I've yet to try it but I do believe it is an antenna issue. Maybe made worse by cases?
If I place the phone in the dash cubby of my car, it will lose gps signal.
But even when I have it on the seat next to me, it sometimes can't locate me directly and jumps.
I thought GPS status calibration would fix but I guess you have to do that every time you reboot?
It is my only complaint regarding the phone honestly.

MajorTom_ said:
Interesting. I'm really glad I'm one of the lucky ones that doesn't have any issues.
Is the hardware part of it loose or something?
Click to expand...
Click to collapse
Will Rickards said:
I've yet to try it but I do believe it is an antenna issue. Maybe made worse by cases?
If I place the phone in the dash cubby of my car, it will lose gps signal.
But even when I have it on the seat next to me, it sometimes can't locate me directly and jumps.
I thought GPS status calibration would fix but I guess you have to do that every time you reboot?
It is my only complaint regarding the phone honestly.
Click to expand...
Click to collapse
I'd like to think for the most part I was one of the lucky ones but just yesterday morning I was using the navigation. It found me and plotted my route but when I started moving nothing happened. I squeezed the top of the device and it kicked in. The only thing I have been doing different is not using my case when the issue happened. Of course as tight as my case it it could be simulating the same situation as me pinching it. Or it could have been the initial cause for needing to pinch it.
Probably loose hardware indeed.
Sent from my SM-N910T using Tapatalk

Yes, it's almost certainly a hardware issue... check out this post http://forum.xda-developers.com/showpost.php?p=61755100&postcount=272 and the thread that it links to.

squeeze the sides and tighten the screws... it really works
Sent from my SM-N910T using Tapatalk

Yup. The GPS test app would show 20 satellites in view, and none in use. No lock ever. I pushed on the back of the phone and it locked right on. It world's every time my gps flakes out.
Sent from my SM-N910T using Tapatalk

Happy to report my GPS on Note 4 gets instant lock every time. Use a Samsung flip cover that is also a back replacement.

I have HORRIBLE gps signal... and the thing that sucks is I need it for work alot.. sometimes I'm using it and the signal starts blinking because it lost signal..and I won't get it back I leave an area or I just won't get it at all!! I hope the 5 has a much better antenna build..

Like others I'm having terrible luck with my GPS but it's only been over the last 3 weeks or so. No updates, no damage to the phone it just loses the lock on the satellites. I've tried every trick in the book with no luck. I need to call T-Mobile but haven't been in the mood to hear "we haven't seen this problem before" and wasting time on the phone with them.

rsacipher said:
Like others I'm having terrible luck with my GPS but it's only been over the last 3 weeks or so. No updates, no damage to the phone it just loses the lock on the satellites. I've tried every trick in the book with no luck. I need to call T-Mobile but haven't been in the mood to hear "we haven't seen this problem before" and wasting time on the phone with them.
Click to expand...
Click to collapse
Install "GPS Test" to see. I have Samsung Alpha and it get lock inside the buidling while the N4 sees nothing. I am mad. I hope N5 will be better on the GPS.

It's not a fix but what I do since I use gps for my work I put the phone SIDEWAYS in my cluster area and it almost instantly picks up gps.. it's what I have to do to get service if not it will be almost unusable. .hope that helps

I was reading about putting pressure on the back on another post and once I do that my phone starts working great... what can cause it to do such a thing?

chong67 said:
Install "GPS Test" to see. I have Samsung Alpha and it get lock inside the buidling while the N4 sees nothing. I am mad. I hope N5 will be better on the GPS.
Click to expand...
Click to collapse
I've been using it and I will get the coordinates then I will loose signal without moving. It's very inconsistent. The frustrating thing is it seems to be only over the last few weeks it's been happening.

I also had trouble with my GPS. I constantly get the "GPS signal lost" message, however this past weekend I tested and it seems that I get the problem when I put the phone in a certain position -on my lap for example or facing down. I have a Galaxy S5 and I don't have any issues at all.
Once I put the phone in the car mount, I don't have any problems. I guess is an antenna issue as others mentioned.

Mr. Clown said:
I also had trouble with my GPS. I constantly get the "GPS signal lost" message, however this past weekend I tested and it seems that I get the problem when I put the phone in a certain position -on my lap for example or facing down. I have a Galaxy S5 and I don't have any issues at all.
Once I put the phone in the car mount, I don't have any problems. I guess is an antenna issue as others mentioned.
Click to expand...
Click to collapse
See my problems didn't start until I stopped using my caseology case.

Completely fixes my problem (as long as I'm holding it). WTF Samsung? Do I even warrantee it or switch brands is the question. Tweet #squeezegate at Samsung, let's see if we can get some attention to this manufacturer defect.
Sent from my SM-N910T using XDA Free mobile app

Where exactly are you guys squeezing to get it to work?