I just had the worst experience with www.wirefly.com. Here's the email I sent to them and I still haven't received a response.
To Whom It May Concern:
Wirefly has totally screwed up my order. Here is the sequence of events that has occurred:
1) I went to your website to order an HTC EVO 4G LTE to upgrade my existing phone
2) When trying to check out, the address shown on the order had the city and state showing in New Jersey and I couldn’t change it
3) I called in and spoke to a sales rep and they proceeded to take my order over the phone. That order number was 305601984
4) During the review process of the order (and confirmed by the email I received during our phone call), I told the rep that she put in the wrong phone. I wanted an HTC EVO 4G LTE and they had listed an HTC EVO 4G Design. She said she would fix the order. I asked that she send me a new email reflecting the corrected phone. That email never arrived.
5) I tried calling back to customer service but your call-in process doesn’t allow anyone to talk to a person
6) I started a chat online and after explaining the situation, I was told to cancel the order and then order it all over again. I canceled the order.
7) When I tried to reorder, the price was $30 higher than when I first tried to order it; instead of $119.99, it was $149.99. I didn’t place the order.
8) I started a new chat and that person had a hard time understanding what was going on. She said she would have someone call me; I haven’t received that call yet.
9) This morning, I figured I would try calling in to place the order on the phone. I was told that my phone number, 214-684-6400, was not eligible for an upgrade. Obviously when you canceled the order, you didn’t back out the upgrade eligibility with Sprint.
At this point, I do not have an order for a phone and cannot order a new one because my phone line is tagged as ineligible for an upgrade. Wirefly has wasted about 4 hours of my time and I am just furious.
==================================
If your order goes through without a hitch, then no problem. But as soon as you have one single issue, forget it. There's no way to talk to a person on the phone and the people on chat just don't get it. There's just no way to escalate a problem and no way to resolve it.
after so many issues you still went back and tried to reorder again lol
The first time I was doing what they said to do - cancel the order and reorder it so I would get what I wanted. The second time I tried because I felt if I could get a clean order in I would be OK. Obviously not the case.
Last time I tried to order a phone from wirefly they royally screwed it up too. Only once though. after that I asked them to cancel, and I went and bought the phone from radio shack.
Sent from my SPH-D700 using XDA
Go to a Sprint store, tell them what happened, have them call Sprint and they'll fix the issue with the upgrade eligibility, happened to me at Best Buy in 09. Takes about 48 hours to fix.
Ragster said:
Go to a Sprint store, tell them what happened, have them call Sprint and they'll fix the issue with the upgrade eligibility, happened to me at Best Buy in 09. Takes about 48 hours to fix.
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I did go to a Sprint store and they said there was nothing they could do. After about 5 hours of my time, I was able to get Wirefly to reinstate my upgrade eligibility. What a colossal waste of time.
brucejg said:
I did go to a Sprint store and they said there was nothing they could do. After about 5 hours of my time, I was able to get Wirefly to reinstate my upgrade eligibility. What a colossal waste of time.
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Weird, I got mine fixed at two different sprint stores since best buy messed up every line. I understand your pain though, it was extremely annoying. Glad you got it fixed though!
Sent from my PC36100 using xda premium
it is the same price thorugh Amazon or Best Buy now since wirefly upped their price, why go with the no name people? Just go to a place that has actual customer service.
FYI you can change the zipcode in the order but you have to do it right at the very beginning. First thing I noticed when I went to the link, and changed it.
jeeplj8 said:
it is the same price thorugh Amazon or Best Buy now since wirefly upped their price, why go with the no name people? Just go to a place that has actual customer service.
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Far from a no name, they have been around longer than amazon and probably best buy mobile.
kf2m said:
FYI you can change the zipcode in the order but you have to do it right at the very beginning. First thing I noticed when I went to the link, and changed it.
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.. Hate to be that guy, but all your problems could have been avoided if you were a bit more careful/researched more at the beginning. Not trying to pin the blame on you, but dont bash Wirefly for it, esp if youre trying to take advantage of their discount
I had an issue with my preorder, which I placed last Wednesday. I started an online chat to cancel this past Saturday morning. It was cancelled that day, funds returned to my credit card on Sunday and my upgrade was immediately eligible for an upgrade again.
oOflyeyesOo said:
Far from a no name, they have been around longer than amazon and probably best buy mobile.
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Click to collapse
Amazon has been around since 1995 and Best Buy since the early 1980's (and originally as The Sound of Music since 1967). Wirefly has been around since 2003.
No, Amazon and Best Buy haven't been selling phones since they opened their doors, but they're still a better known namebrand/store to consumers, and probably started selling phones about the same time Wirefly started up.
Glad the OP got it sorted. Wirefly does normally get excellent reviews -- check them out on ResellerRatings.com
Related
Just a question for all of those people who pre-ordered online at Rogers.com. When you finish pre-ordering, you should have gotten a confirmation email. Did you get any other emails like a shipping with a tracking number?
I got the confirmation email and that's it. I was just wondering if others is the same as me.
Thanks
Yeah I preordered on april 6. Got a confirmation number in an email right away. I called today and so far no tracking numbers are available. I am waiting till dinner time and Im going to try again. I just want this phone so bad
How did you order it? Every time I try to port my number from Fido it gives me an error. Rogers gives me some BS on the phone and I give up. I think they are goign to show up in the stores on Friday but noone knows. Total bloody incompetence with Rogers once again.
forzanerazzurri said:
How did you order it? Every time I try to port my number from Fido it gives me an error. Rogers gives me some BS on the phone and I give up. I think they are goign to show up in the stores on Friday but noone knows. Total bloody incompetence with Rogers once again.
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Im adding a line instead of porting over (and keeping the second line to shorten the time between upgrades) but a rep told me you could preorder now and finish up the port after you get the phone. BUT beware Rogers reps are full of bs and you will get different answers everytime you call.
Yea, the rep told me to pre-order with a new number and when I get the phone, phone them and do the port over then.
It just bothers me that there is a possibility of getting the phone AFTER it launches (April 15, 2010). If so, then what's the point of me pre-ordering other than getting the bt headset for free.
Tri3Dent said:
Yea, the rep told me to pre-order with a new number and when I get the phone, phone them and do the port over then.
It just bothers me that there is a possibility of getting the phone AFTER it launches (April 15, 2010). If so, then what's the point of me pre-ordering other than getting the bt headset for free.
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What?? If I get it after the 15th I am going to s**t bricks. And people are dissappointed with SE's delays. Its seems like a match made in heaven SE and Rogers lol.
PS: did you see the fine print? Your going to have to wait an additional 2-4 weeks for delivery of the headset.
Sou you get the bluetooth only if you preorder?
And only before April 15?
Yea well HOPEFULLY we all get it ON or BEFORE the 15th. Anyday after that would be stupid. The Rogers stores will probably have it on the 15th since I read some article stating that the phone is shipping to stores. If that's the case, that means even though we preordered, we won't be the first ones to get it =(
Hopefully we get the tracking number soon....
Well, at least you will get the bluetooth for free which means around 70$ saved
I talked to a store today in Calgary here that had a rep in at the time and they said the phones were in shipment right now to the stores for Friday (as stated before). I would rather order it online for the headset but am worried about a delay. You would think you would get it SOONER that way, especially considering they said order it by the 9th for delivery on the 12th LOL. Oh Rogers.
I talked to one of the rep at rogers and they told me they are getting it next month O_O
lol that's totally wrong..
But yea.. I guess the idea of pre-ordering is so that you WILL get it on launch day at least.
WunKrazyAzn said:
I talked to one of the rep at rogers and they told me they are getting it next month O_O
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Click to collapse
Haha, this is good ... for me at least ... i'll have time to decide if is worth to pay 550 + tax to get it.
So I just spoke with a supervisor and he said that he promised me it would be in my hands by this friday. I asked him why I would preorder just so I could get it after everyone else. He responded that for preordering we are getting a $10 activation credit and the headset for free and locking in a "supposedly" better price. And they also said I would get emailed a tracking number as soon as its available. Got my fingers crossed it comes this week!
nice! thanks gavriel18 for the update!
Got a question for you guys again. When you preordered, it asks how you want to ship. It gives you 3 options:
Canada Post
UPS
Saturday service
Which one did you pick? I chose UPS.
lucky for you guys , i dont think i can preorder cause im doing hardware upgrade( only able to do hardware after april 15 ) o_o.. Hmm i should try calling and see what they can do
No prob Tri3dent, I think we're all squirming to get this phone.
And azn youre the lucky one because youre probably going to get your phone first even though I ordered mine within 24 hours of the preorder site going up.
Hey guys, just called into Rogers and they already have the tracking number in their systems. I still haven't received my tracking EMAIL but I do have the tracking number. I will be getting it tomorrow!
Nice what day did you place the order? I didnt get the email yet but Im calling now. Thank you for the update!!
Hey gavriel18, I placed my order on the same day as you. Your phone should be on your way now!
I'm corporate so I have to go through my Sprint rep (can't get one through a local store), ordered it a week ago today and still no word.
Same here.. but i got on the in-store list as well. My hope is that the wait is due to manufacturing changes and I get a device without all the shortcomings of the earlier devices.
DaveMW said:
Same here.. but i got on the in-store list as well. My hope is that the wait is due to manufacturing changes and I get a device without all the shortcomings of the earlier devices.
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Click to collapse
im thinking the same thing, they are probably redoing something along the manufacturing line
I'm waiting for it to be in stock so I can get a replacement evo because of the back light leaking issue I call n it's out of stock every time they said as soon as it goes in stock I can get a replace ment no questions asked
Yeah, but in the meantime they should be knocking out some with the old config (the changes aren't that critical) !!!!! If they wait any longer, the moto x, iphone 4, etc are going to kill their sales numbers. Time is money... hurry up HTC and Sprint!!!!!!
bkfitz said:
I'm corporate so I have to go through my Sprint rep (can't get one through a local store), ordered it a week ago today and still no word.
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Are you sure you can't get one from the store? Cause I'm on a corporate account also and I walked into a Sprint store on the 4th and walked out with one
A hot product is out of stock! More news at 11!
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Sent from my HTC EVO 4G using Tapatalk Pro.
I was on a waiting list at one of the Sprint retail kisoks in one of our malls for an Evo for my dad and I was going to bring him and my mom to my family plan. I called a week and a half ago and got on the list and then I called saturday (8 days later) and they said they'd call me back later that day, I waited 3 hours and they said they were still seeing if they could work something out. I took my parents out to lunch and they place they picked was over near the mall so I decided we should stop by after lunch and see where I was on the list and figure things out. We stopped by and I asked where I was on the list and I was still on the second page. I then said "We are here, you can either call 20 people back on the list today and maybe get one, or you could sell me one right now while we're here. He considered it a second and then said "Ok, I can do that". My mom had though about getting one as well and after she heard him say that she chimed in with "get one for me too". And he did and we walked out 30 min later all set. Just have to realize that they are there to sell phones, so if you find the right guys and show them cash they're much more motivated.
I agree with you man. I ordered from http://shopamerica.htc.com/homebrands/index.htm because on their website, it said they were in stock, so I placed the order that day (FRIDAY), WAS APPROVED NEXT DAY, AND SAID IT WAS READY TO SHIP. It showed my estimated delivery date. Said it would be shipped out Tues (tomorrow) and would arrive Weds since I chose overnight.
I check the status of my order today and to my surprise there is a new tab that says BACK ORDERED. I was pissed off! I called up customer care immediately asking why did they say it was in stock on their website, then all of a sudden today, it says its on back order. The rep told me that "THEY MUST'VE FORGOT TO REMOVE IT FROM THEIR SYSTEM." I'm like wtf kinda bull**** is that? I didn't get any notification, no phone call, no email. I had to find out by checking online. Very unprofessional.
I asked her when I would receive my phone and she told me they would be getting them in stock on Friday the 25th. So I said fine and hung up. Called back up a couple hours later because I initially forgot to ask when I would ACTUALLY RECEIVE IT. Gave the person my info and he then tells me that I wont receive my phone until JULY 1ST. You can only imagine how much more pissed off I was. I told him what the previous rep told me, then he said the earliest you are going to receive your phone is July 1st. I asked him about cancelling my order and he told me it would take 3-5 business days. Then I told him, you can automatically debit my account the day I make purchase, but it would take almost a full week to get refunded? Told him i'd think about cancellign and i'd call him when i've reached a decision.
How can one rep tell me one date, then another rep give me another? That is so rediculous. If I DO NOT receive my phone by the 1st, i'm definately cancelling my order and sticking with T-Mobile. This is rediculous...
yes, but there's a caveat...
Calkulin said:
Are you sure you can't get one from the store? Cause I'm on a corporate account also and I walked into a Sprint store on the 4th and walked out with one
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Click to collapse
On a corporate/business/enterprise account, you can definitely walk into a Sprint store and walk out with anything in there, as long as you are a POC on the account.
HOWEVER...
There's a catch: most sprint stores are privately owned, so any hardware in there has been purchased by the owner from Sprint. Result: the discounts you can get through your rep are unavailable to you in the store, so your account gets charged whatever the store charges, as opposed to the discounted rates for hardware through your rep.
Lolz i picked mine up on the 8th the day i decided i wanted one and sold my iphone. call around to every little place that has them, they might just have 1 more just for you
bkfitz said:
I'm corporate so I have to go through my Sprint rep (can't get one through a local store), ordered it a week ago today and still no word.
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Click to collapse
my corp store has them hell so do the 2 local walmarts lol
Sigh...this waiting game is worse than Christmas Eve. I've been on the waiting list with my Sprint store for almost 2 weeks.
Anyone have any inside knowledge as to when the conveyor belt with new Evo's will start moving again?
Mast3rpyr0 said:
Lolz i picked mine up on the 8th the day i decided i wanted one and sold my iphone. call around to every little place that has them, they might just have 1 more just for you
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I did the same thing.
Now that I'm trying to get it exchanged/replaced I called around and found that every Sprint store is sold out but the first 'Mobile Best Buy' (it's a cart in the mall, lolololol) I got a number for, had over ten in stock. Too bad they're still broken so there isn't a point going through the trouble of exchanging it yet.
Mast3rpyr0 said:
Lolz i picked mine up on the 8th the day i decided i wanted one and sold my iphone. call around to every little place that has them, they might just have 1 more just for you
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Click to collapse
Actually the Best Buy near me had 4 of them. There are only 2 problems with that:
1) I am buying at full retail price and Best Buy's cost is $499 and they will not price match for non-activated prices.
2) If HTC stopped production to fix some issues then it makes good sense to wait until production starts back up again.
The problem is that I am really impatient!
3 of ours are from spint.com, but sprint 1800 said that I had to wait until sprint.com got more in before I could exchange them, which they haven't gotten any in recently.
They need to hurry up, because at this rate the samsung galaxy s pro is going to be out.
Caught between MIR deadline and 30-day return?
My employer has a sweet deal on the Evo - so I ordered through them on 6/26 - even though it involves the dreaded mail-in rebate. Of course, I'm on backorder. I noticed though, that the MIR form insists that the receipt must show it was purchased by July 10 to be eligible for the MIR. I suspect this is also the date when the 30-day return clock begins. What if the delays are long, and it goes past that date? Does my cost go up $100 due to the problems with their supply chain? If it goes by the date ordered - then is my 30-day return period reduced to nothing?
I'm betting all the new Evos will ship with the new OTA update that breaks root. HTC's big **** you to the community for trying to fix their problems.
EtherealRemnant said:
I'm betting all the new Evos will ship with the new OTA update that breaks root. HTC's big **** you to the community for trying to fix their problems.
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What update hasn't broken root? And what update hasn't been hacked again by XDA? This is sort of expected right?
ramiss said:
What update hasn't broken root? And what update hasn't been hacked again by XDA? This is sort of expected right?
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The .6 update didn't break root.
And there have been plenty of updates on other devices that haven't been cracked. Go look at the Hero forum...
O-k so I went to pay my bill today @ a REAL Sprint Store and asked one of the workers to explain this new SP Gold/Silver tier stuff. He looked up my acct. and saw I was due for an upgrade Jun 1 2011(mind you I jumped ship to Sprint launch day of EvO4G). So I asked him if that's gone bc of this new policy. He said, no, that I still will get my $150 off my next phone starting June 1st. He said that whoever already has an upgrade on their acct. whether that be $75 or $150 will still be honored for their upgrade. He said to change that would be unethical and would cause an uproar with customers. He then told me that once I use that upgrade, then I have to wait 16/22 months respectively, before I'm eligible for another upgrade.
Hopefully this clears up some things for people who have been freaking out over this.
Lol here we go again!
This saved me from looking thru anything for an answer thanks dude.
funny a lady from sprint that i have been talking to since my data troubles have started told me the only line on the contracts that would be affected would be the PRIMARY . all other upgrades stay and are safe . and that i would have lost it on April 1st
/shrug who is telling the truth .
i burnt my upgrade for my daughters shift in fact i was told i did the smart thing buy burning my upgrade ( im the primary ) or i would have lost it
It makes sense. Say you look @ your acct right now and it says I dunno...May 3rd you're entitled to $150 off your next phone. Imagine if that magically disappeared and a big F*** YOU was now on your acct in place. People would flip out!! The guy told me they just had started training specifically to answer these questions for SP customers. I guess we will see
vWvSTATICvWv said:
It makes sense. Say you look @ your acct right now and it says I dunno...May 3rd you're entitled to $150 off your next phone. Imagine if that magically disappeared and a big F*** YOU was now on your acct in place. People would flip out!! The guy told me they just had started training specifically to answer these questions for SP customers. I guess we will see
Click to expand...
Click to collapse
I can tell you that your upgrade will not be there April 1st.
Just giving you a realistic expectation.
vWvSTATICvWv said:
It makes sense. Say you look @ your acct right now and it says I dunno...May 3rd you're entitled to $150 off your next phone. Imagine if that magically disappeared and a big F*** YOU was now on your acct in place. People would flip out!! The guy told me they just had started training specifically to answer these questions for SP customers. I guess we will see
Click to expand...
Click to collapse
That's what the letters they mailed out weeks in advance were for.
Sent from my PC36100 using Tapatalk
I just emailed them. I guess I'll find out more about this tomorrow. If they say what this guy was telling me then you best believe I'm saving that email *evil grin* lol
Just text upgrade to 1311 and you should find out the date and what you qualify for.
vWvSTATICvWv said:
O-k so I went to pay my bill today @ a REAL Sprint Store and asked one of the workers to explain this new SP Gold/Silver tier stuff. He looked up my acct. and saw I was due for an upgrade Jun 1 2011(mind you I jumped ship to Sprint launch day of EvO4G). So I asked him if that's gone bc of this new policy. He said, no, that I still will get my $150 off my next phone starting June 1st. He said that whoever already has an upgrade on their acct. whether that be $75 or $150 will still be honored for their upgrade. He said to change that would be unethical and would cause an uproar with customers. He then told me that once I use that upgrade, then I have to wait 16/22 months respectively, before I'm eligible for another upgrade.
Hopefully this clears up some things for people who have been freaking out over this.
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Click to collapse
Aren't sprint reps known for spewing BS? Don't u guys ever learn not to listen to sprint reps????
Yea hate to say it, but he lied to you (or he's just stupid). Either way, you arent getting your upgrade after april 1st.
But then again, if you really want to try, go back to that store, have that guy print out a sheet of paper, or write on paper, that says you WILL get your upgrade on that date, and have him SIGN IT. That way you will have SOME leverage come June. It may not work, but its worth a shot.
im0rtalz said:
Just text upgrade to 1311 and you should find out the date and what you qualify for.
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Click to collapse
i just did that and no dates were given except i am available for the upgrades. does this mean i can wait until the 3d release?
They gave you 2-3 months notice they are taking it away. DUR DUR DUR.
well there is a loop hole. You can change your phone plan from the $69.99 to the next one up and keep that for the 3-6 months or whatever it is and you will be changed to gold. So basically, a couple months before you know you are due for your 1 year, switch your account and then reap the benefits of getting a new phone. Once you get that new phone, switch back to your original plan...eh...eh...
Anyone else think that will work?
shagav said:
well there is a loop hole. You can change your phone plan from the $69.99 to the next one up and keep that for the 3-6 months or whatever it is and you will be changed to gold. So basically, a couple months before you know you are due for your 1 year, switch your account and then reap the benefits of getting a new phone. Once you get that new phone, switch back to your original plan...eh...eh...
Anyone else think that will work?
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Click to collapse
Yes, this will work. This is actually what a couple of Sprint customer service employees suggested I do. I've already upgraded my plan to the ED 3000. Now I just have to wait 90 days and hope I can get the phone through wirefly and downgrade to the 1500 at the same time (anyone know if I can do this). I know wirefly has something about not changing your plan for 6 months after getting the phone. If I can't do that, I'll probably just buy it through Sprint; wirefly's additional ETF scares me. Haha.
loop hole.. sounds interesting...
but i am sure sprint would have thought of that...
and they will say.. you have to have the plan active at the qualifing rate for a yr to count!
but.. you can try it.. and let us know...
Dan330 said:
loop hole.. sounds interesting...
but i am sure sprint would have thought of that...
and they will say.. you have to have the plan active at the qualifing rate for a yr to count!
but.. you can try it.. and let us know...
Click to expand...
Click to collapse
It only has to be active for 90 days, according to Sprint's website.
Dan330 said:
loop hole.. sounds interesting...
but i am sure sprint would have thought of that...
and they will say.. you have to have the plan active at the qualifing rate for a yr to count!
but.. you can try it.. and let us know...
Click to expand...
Click to collapse
Only 3 months, that's all.
shagav said:
well there is a loop hole. You can change your phone plan from the $69.99 to the next one up and keep that for the 3-6 months or whatever it is and you will be changed to gold. So basically, a couple months before you know you are due for your 1 year, switch your account and then reap the benefits of getting a new phone. Once you get that new phone, switch back to your original plan...eh...eh...
Anyone else think that will work?
Click to expand...
Click to collapse
IT will Work!
Here's the low down...
I called on the 21st asking if my upgrade will change once april comes by...the stupid lady said no....after much research i found out that my upgrade will be indeed gone....
I called again on the 23rd...and talk to another lady and she said that i will lose upgrade...I demanded that i was promised an upgrade therefore i should get it...then i got transferred to a lead specialist...She wasn't very nice i was arguing on the phone that its unethical for youn guys to promise me something and turn arround and say sorry you can't have this...
She said she would issue a corrective action to her employee that told me i can keep my upgrade...I told her thats only benifiting Sprint becuase a corrective doesn't help me get my upgrade...
I got transfered to account services...explained the whole thing again. and then i got transferred to this supervisor guy...
He asked where i worked, i said target...he said ok. if we put you on the 89.99 plan and take twenty % off you'll only be paying 3 dollars more than you would be now, and come july 1st (the day i was supposed to get my upgrade) I can get my EVO 3D and than downgrade to the 69.99 plan and still keep my 20% off...So yes it will work
Cliff notes: yes you can switch to 89.99 plan and wait 3 months then you can get your phone and go back to 69.99.
BUT YOU HAVE TO DO THIS BEFORE APRIL 1st. Act fast...there's less than 3 days left for this deal...
Yeah this suck I got my wife and epic today to waste the upgrade and depends on EVO getting official gingerbread or no I will buy gull price the EVO 3D or get the ipad 2
Sent from my PC36100 using Tapatalk
For weeks I have been trying to take advantage of the BB 200. gift card offer for Sprint N4 white. checking the web site day and night every day, calling my local store NEVER in stock and "Sold out online" Offer ended last night, this morning for the first time my local store now has them in stock. What a scam.
I thought the $200.00 BB thing was for pre orders only....
bignibb said:
I thought the $200.00 BB thing was for pre orders only....
Click to expand...
Click to collapse
BINGO!
pilotmills said:
BINGO!
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NO because you could also use the credit towards buying an S5 as well.
I remember seeing and or reading that this offer was good on pre-orders on the note 4 which had a release day of 10/17 so that made the offer invalid after that. I heard of people using it towards an S5, i have no idea why but hey to each their own. I was also told that when my phone came in that they would only hold my pre order for a day.
They had the offer under "Weekly Specials" Oct26-Nov.1 for Note4 and S5
Could have purchased the s5 and returned within the 14 day period for note 4
Sent from my SM-N910P using XDA Free mobile app
bignibb said:
I remember seeing and or reading that this offer was good on pre-orders on the note 4 which had a release day of 10/17 so that made the offer invalid after that. I heard of people using it towards an S5, i have no idea why but hey to each their own. I was also told that when my phone came in that they would only hold my pre order for a day.
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Click to collapse
Finally yesterday a bb 70 miles north had them in Stock. Hauled ass and bought one with a $200 trade in for an old LG Optimus m. Funny thing, when I got there the "consutants" couldn't find them. Chewed my nails for about an hour. Ended up being $165 out the door.
Had no problem with my trade in and 200 towards my note 4. All best buys in my are have had them all week.
They completely screwed me out of my $200 even on a pre-order. I had spoken with a rep who suggested I have the pre-order shipped to home to avoid the out of stock store issues (like she knew in advance it was going to happen). When I got my Note 4, I went to my local Worstbuy and they told me that it had to be picked up at the store. When I asked to see that in writing, the manager stuttered and walked away to send a message back through another associate that he couldn't honor it. When I went to another store the next day, I was told that the program was changed to the trade in had to be the most recent phone on that line. I wasn't giving up my Note 3, so he tried a few different things but couldn't override the system. He told me to just call Worstbuy back office and they will take care of it. After days of unanswered calls and ridiculous wait times, I sent a few emails. They each took 48 hours to answer, with no resolution yet. I'm waiting for the nonsense they will try to spew out next. This was the last time I pre-order anything through them, and quite possibly buy anything from them.
Well it worked for me yesterday. I've been checking the stock every day since they came out. Both white and black were in stock briefly last weekend but i couldn't make it to the store. The black one came back in stock Friday and I went up first thing Saturday and purchased it. I traded in my old nexus 4g for it. I haven't had that active on my account for years. I also got the $50 phone freedom giftcard. So i paid $49.99 plus tax for my new note 4.
nojump said:
Well it worked for me yesterday. I've been checking the stock every day since they came out. Both white and black were in stock briefly last weekend but i couldn't make it to the store. The black one came back in stock Friday and I went up first thing Saturday and purchased it. I traded in my old nexus 4g for it. I haven't had that active on my account for years. I also got the $50 phone freedom giftcard. So i paid $49.99 plus tax for my new note 4.
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Go ahead rub salt in my wound, still have no Note4
Any sweet deals please post
My husband and I just both got note 4's yesterday and we both got the 200.00 trade in and neither phone was pre-ordered..
Having been in this boat myself recently, anyone feeling wronged by this promo should check out this thread on the official Best Buy forum: http://forums.bestbuy.com/t5/Cell-P...00-gift-card-for-trade-in/td-p/853517/page/91
A moderator there, Allan-BBY, has been working relentlessly (weekdays only) to help straighten out customer issues by directly emailing managers of problematic stores. He has said many, many times that Best Buy corporate has decided it WILL honor all preorders regardless of when the device comes in. I have not heard anything about excluding ones placed after 10/17. Also, just tonight a regular employee from Best Buy mobile posted, confirming the system was still giving them the option to honor the promo.
If you're having problems, I highly suggest you make an account there and post a reply or directly message Allan-BBY so he can straighten things out with stores who are confused.
HuggieBear said:
My husband and I just both got note 4's yesterday and we both got the 200.00 trade in and neither phone was pre-ordered..
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So your saying Sunday Nov.2 after the promo ended BB honored the 200. gift card deal?
I also thought it was a scam. I called about 6 best buys a day and they all said they were still filling in pre-orders. Finally on Oct 31, I just went to the store thinking I would just get the S5 for now and then exchange it for a note 4 when they finally have it in stock within the 14 day period. Long and behold I walked in and asked if they had any note 4s in stock for Sprint and he said yes. I first thought they were joking and was a little surprised. I ended up upgrading 2 of our phones and got very lucky on getting them. I had my old EVO and an old MY Touch HTC one phone to trade in.
The sales rep started looking into the system to make sure my trade in phones were eligible and he said that EVO was eligible and the HTC one was not. Then I questioned him saying that your add says any working smart phone then he showed me something in fine print that said some BS that not all phones may be eligible. I was a little shocked so I asked him what system are they checking to see if the phones are eligible? He told me to go to bestbuy.com/tradein. So while I waited I started to look and long and behold that My touch HTC one was listed online so I showed it to him. He ended up saying he didn't see it because it was on the bottom of the list and they ended up giving me the rebate for both of the phones. I later find out from another sell rep that he didn't realize the phone was an HTC so he ended up looking for just "My touch" rather than "HTC My Touch". Lesson learned to make sure to look up the phone online before you go to the store.
crazy situation
Actually i was able to preorder my note 4 and I traded my Old s3. But some thing happened. Sprint didn't put their system that I got note 4. So even though i got my not 4 on easy pay but again there's no record which shows that I have installment on this phone. That means i got my note 4 for only 30 dollars, but i should also receive $200 from sumsung. So now I'm thinking not to claim Samsung's money because they might call sprint and ask them about this phone. What do you guys think?
bishaarcc said:
Actually i was able to preorder my note 4 and I traded my Old s3. But some thing happened. Sprint didn't put their system that I got note 4. So even though i got my not 4 on easy pay but again there's no record which shows that I have installment on this phone. That means i got my note 4 for only 30 dollars, but i should also receive $200 from sumsung. So now I'm thinking not to claim Samsung's money because they might call sprint and ask them about this phone. What do you guys think?
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Hey... Shhhh... Don't get greedy.... Be happy because you just got the best deal on all XDA!
jhill110 said:
Hey... Shhhh... Don't get greedy.... Be happy because you just got the best deal on all XDA!
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I won't, bro.
Thats what we did
urbanlink said:
Could have purchased the s5 and returned within the 14 day period for note 4
Sent from my SM-N910P using XDA Free mobile app
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That is what the rep told us to do. They were sold out of the 4.
Anyone think they might screw up as bad as they did with the note 4 preorder/launch? I bought mine online earlier this week. Think it will be there tomorrow? When and where do I get my $100 gift card?
They gave me a paper gift card right at the mobile counter when i picked up my phone. They had trouble finding my order, but eventually found it. They weren't really sure what provider's phone got release on what day, but overall it wasn't too bad. Used the gift card to buy some accessories while i was there.
steveperrry said:
They gave me a paper gift card right at the mobile counter when i picked up my phone. They had trouble finding my order, but eventually found it. They weren't really sure what provider's phone got release on what day, but overall it wasn't too bad. Used the gift card to buy some accessories while i was there.
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Is it June 5th already where you are or did they let you have it early?
Hah nevermind i forgot different carriers are doing different days duh
I don't have much faith right now. I sure hope that changes in the morning and I get a confirmation email that my order is ready.
I pre-ordered 2 phones, 1 on May 29, another on May 31.
I called today about 4 pm and the guy told me that pre-ordering doesn't guarantee that I get the phone on a specific day, just that it's on order. I just said that would he very disappointing and hung up.
I called again about 8pm and was told they have received phones and are still going thru them and that if mine came in I would get the email once it's scanned. I guess that's better than the earlier info.
Of course, the day I ordered the first phone, neither rep working knew when the phone was released and neither one about the gift card. I had to tell them about both so clearly not many people, if any, had ordered a phone in store prior to me.
I ordered mine early this week online and it said I'd be getting it by tomorrow, white version that is. We shall see if it holds to be true or if I have to wait another day.
Sent from my HTC6435LVW using XDA Free mobile app
I hope its there tomorrow
I went in today to check out a floor model and said they were for sale today. I ended up buying one. They also put the gift card on an actual card instead of the paper one.
Went in to check it out... Ended up walking out with a phone. Pretty good deal with the gift card plus the battery/SD card from lg. This screen puts my nexus 6 to shame.
Sent from my LG-H810 using Tapatalk 4
Ordered on the 28th and they still haven't ship my white Verizon G4, hoping they ship it by tomorrow for it to arrive next week.
I pre-ordered my Verizon Metallic Gray G4 on May 22nd and it is supposed to get here tomorrow (June 5th) but I have not received any kind of email confirmation. So while I'm optimistic, I don't have much hope with their shipping atm.
When I check order status online, i see: Order Status:: 1 item(s) - Order in process of being fulfilled.
Sher The Love said:
I went in today to check out a floor model and said they were for sale today. I ended up buying one. They also put the gift card on an actual card instead of the paper one.
Went in to check it out... Ended up walking out with a phone. Pretty good deal with the gift card plus the battery/SD card from lg. This screen puts my nexus 6 to shame.
Sent from my LG-H810 using Tapatalk 4
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As Much as I love my N6, This screen is beautiful! I loved the Stock Android/ Front Speakers but the phone was too big for me. This is perfect.
I pre-ordered last week from Best Buy, I'm getting mine shipped today.
scrillakev said:
I pre-ordered last week from Best Buy, I'm getting mine shipped today.
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Did you get an email about shipping or anything?
Ordered the Titanium Black (is it leather?) Verizon model last week, it shipped today and should arrive tomorrow.
Which is awesome, since I selected the free shipping option.
I asked about the titanium black since they kept changing the verbage back and forth between "Metallic Gray" and "Titanium Black". I thought maybe it could be the leather as well. But unfortunately I found out that both of those have the same SKU Number. So both actually Metallic Gray, but Best Buy doesn't know how to post the right info.
If you also look at the pictures, there are pictures of the metallic gray. Although there are some group pictures with the blue and black leather together, but mostly the metallic gray. Sorry to burst your bubble
woozzy101 said:
Did you get an email about shipping or anything?
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Yep, got the email yesterday afternoon saying its ready to be picked up by UPS and now its in my city awaiting delivery.
When I picked shipping options it said home delivery on something like June 10th or in store pickup on release day. I'll find out in a few hours when they open. If I dont get it today I'll have to promise myself no matter how much free stuff they offer never to pre order from them again.
Got mine yesterday
Preordered on 5/28, picked up my VZW G4 yesterday. The usual cluelessness you expect from Best Buy, but no real hassles.
No, sorry to say that the Titanium black/gray/whatever is not leather. May be picking up a new backing at some point, but for now this is good. Very disappointed that there's only the one Verizon tramp stamp on the back and nothing on the front. How will I remember what carrier I have without reminders stamped all over my phone?
Got a paper "gift card" too, which I thought I might need to wait for.
I got an emailed saying they were delayed. And then like 90 minutes later an email saying pickup was ready. But no matter, I cancelled to do the leather version direct with Verizon which ended up cheaper.
Lock-N-Load said:
I got an emailed saying they were delayed. And then like 90 minutes later an email saying pickup was ready. But no matter, I cancelled to do the leather version direct with Verizon which ended up cheaper.
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I tried the Verizon store route, but they didn't have any of the leather ones on hand. I paid full retail price to keep my unlimited data plan.
Called Best Buy support yesterday to see where my phone was, and the rep was saying it was "on hold for release." I tried going into the store at noon to see if it was in, and the two people I talked to didn't have a clue. A half hour after leaving the store, I got the email saying my phone was ready for pick up.
Go all the way back to Best Buy, and the person I talked to this time, said the phone wasn't being released until today, the 5th. I asked him why I received the email, and why on the website it showed I could Pick Up today. His response, "that is just a glitch in the system, and he is not authorized to release the phone until he gets the okay from LG."
After suppressing a meltdown, I, as calmly as I could, asked him to show me where it is saying June 5th. He pulls it up (Sprint and AT&T variants), "see right there." I told him to scroll down to the Verizon ones, and I pointed out that it wasn't displaying the same thing. So, after he makes some calls, and walks around the store for 20 minutes, he magically finds the phone.
Then, another 30 minutes of getting the $100 gift card issue worked out, since I wasn't activating the phone at the store. Thankfully, the 5th person of the day handling it was able to make it happen. I had to "return" the phone, and re-purchase in order to get it.
After wasting about 4 hours of my life trying to get this phone (my credit card company initally rejected the online purchase), would have been better off paying the extra $36 at Verizon (full retail is at $549, versus Best Buy's $609). I actually tried pre-ordering the black leather one through Verizon, but I was unable to, even after calling Verizon directly (system error whenever they tried completing the purchase).
/end rant