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I've had several Wizards with problems, the Wizard I've got right now has a problem that I've never seen before.
When I turn on the (SPV M3000) It shows the Orange bootscreen with this information:
IPL 2.18
SPL 2.18
GSM 01.04.10
OS 2.18.1.3
After seeing this bootscreen for about 20 seconds the SPV M3000 shut down itself.
Starting the phone from the bootloader doesn't make any difference.
When I use the buttons for a hard reset and press the send button, the phone shows Format is complete. After a few seconds it boots and show the bootscreen but than it also shut down itself.
Can anyone tell me if this is a hardware or a software issue ?
Cant say for sure.If the phone is still under warranty take it back for repairing.If it is not,hen you have screwed up anyway I mean if its not under warranty try upgrading the rom (flash it) to one of the many excellent roms available here..
It may be possible for a dead battery (or the battery failed to charge due to some reasons).
Pat123 said:
Cant say for sure.If the phone is still under warranty take it back for repairing.If it is not,hen you have screwed up anyway I mean if its not under warranty try upgrading the rom (flash it) to one of the many excellent roms available here..
Click to expand...
Click to collapse
No the phone is not under warranty anymore. I bought if from someone becouse I thought it was just a simple problem. But how shouldI flash the rom if the phone shut itself down after 20 seconds ? This also happens when the phone is in bootloader mode.
starkwong said:
It may be possible for a dead battery (or the battery failed to charge due to some reasons).
Click to expand...
Click to collapse
I allready used a full charged battery from another Wizard but still the same problem.
Is there some else with another solution please ?
Not much help from me here, but from what it seems, since the phone also shut downs in bootloader mode, it would heavily suspect it is a hardware fault (as it is not the battery). As in bootloader mode, you either can get into it or not. Once you are in it, it will go into a listening mode and do nothing. As such, I cant think of a software problem that can mess it up that good. As for the 20 seconds shut down, chances are there are some (example) short circuit around the unit that, once you switch it on, things inside gets hot, and activating the problem.
You can also do some test. Try to use a accurate stop watch (to the mili seconds) to time the shut down (in bootloader mode) in different temperature environment (i.e. at night cold, in the sun warm, etc), and it should give you a slight different in the shutdown time. IF NOT, you can hope it is a software issue.
The battery works on other Wizard?
I'm still having this problem, does anyone knows a solution ?
I had similar problem but after several times it restarted it was unable to turn it on again. It`s not working anymore. I think the same, that this is a hardware issue. Maybe the water or humidity caused some short circuit and made some damage.
I need a little bit of help.
I've just started having a very annoying problem with my HD2. I does not shut down.
Each time I try to shut it down it just restarts.
If I have the battery taken out and I put it back in, the phone turns on automatically.
I tried various ROMs, reinstalled the HSPL, used Task29 various times and the problem it's still there.
And the most annoying is that when the battery reached the critical status (low %), the phones just enters a continuous loop of restarts until the battery is completely dry. Because I cannot turn it off the only solution is to take the battery out until I have the opportunity to charge the device
I don't know if it is a software or hardware problem. I think it should be software but still I do not have any clue on it.
Did anybody had this problem up to now? Any help would be more than welcome.
interesting problem. Most times if a problem persists across hard resets/ rom flashes with task 29, etc, then it is usually a hardware problem.
Have you tried calling your carrier or htc for tech support, maybe a new phone?
Solution?
Hi,
I also had this same problem. I solved it, strangely, by plugging the phone in to charge then unpugging and reseting. Hope this works for you too!
Scott
Unfortunately I cannot benefit from the warranty service or free replacement.
The repair costs would not be an issue. The only thing that bothers me is that I don't know if is a hardware or software related.
If I consider the symptoms it should be soft related. But if I consider the thing that nothing of the above mentioned worked, then I have to tag it as hardware issue.
The only thing that could trigger such a behaviour is the fact that this weekend I had it in some high temperature environment ... trying to hold the phone which was charging, in a car without AC, outside temperature 37 Celsius in the shadow, I almost burned my hand ... so maybe some strange protection was triggered.
Another strange behaviour it had, is that i could not charge it on various trials. With the charger connected, in car or at home, it would not charge and the signal led which on normal charge is amber, in these cases was blinking between amber and green.
if the phone gets too hot, it won't charge. That is a safety feature.
Make sure you check your battery contacts as well, where the battery sits in the phone. If the middle one is bent so it doesn't make contact with the phone, it can give you the flashing led.
I thought I read on here that the hd2's were warrantied by htc for 2 years, based off serial number. Wouldn't hurt to call and see.
But it sounds like something fried in the heat.
Thanks for the feedback. I'll try to see if I can have a service check on it.
danielterci said:
I need a little bit of help.
I've just started having a very annoying problem with my HD2. I does not shut down.
Each time I try to shut it down it just restarts.
If I have the battery taken out and I put it back in, the phone turns on automatically.
I tried various ROMs, reinstalled the HSPL, used Task29 various times and the problem it's still there.
And the most annoying is that when the battery reached the critical status (low %), the phones just enters a continuous loop of restarts until the battery is completely dry. Because I cannot turn it off the only solution is to take the battery out until I have the opportunity to charge the device
I don't know if it is a software or hardware problem. I think it should be software but still I do not have any clue on it.
Did anybody had this problem up to now? Any help would be more than welcome.
Click to expand...
Click to collapse
This issue has been discussed many times. A lot of people (including myself) has this problem. Try to put it into standby mode and after half a second, the screen comes back again. I have searched the forum many times, seems that no one has come up with a complete solution. Looks like it is not a hardware issue as most people found that if you connect it with your PC in activesync mode, it will resume normal.
My experience :
1. The problem just come up all of a sudden. Haven't install any software or apply any tweaks a couple of days before it happened.
2. Try to look into the active service via memmaid, nothing special.
3. Restore from previous backups when the machine hasn't got any problem. Didn't help.
4. Soft reset a couple of times. No use.
5. Hard reset finally. Problem still there.
6. Start to doubt that it is a hardware problem.
7. Use the plugin method. Normally after activesync, it resumes normal.
8. Also try to plugin micro USB without real connection. It sometimes works.
(I started to think that it might not be a hardware problem. It is obvious that when plugging in, something "stops".)
9. However, either way, it will happen again all of a sudden.
10. Start to take a few irrational moves : install BSB tweaks (haven't install since it sometimes crashes with Cookie's home). Switch to power saving mode with BSB.
11. Stop windows live autosync.
12. Install XDA shutdown. Whenever connected to PC via activesync, will manually put HD2 to sleep mode using XDA shutdown. Then unplug.
It has been four days now, everything resumes normal. The problem just gone all of a sudden. I really don't know what is the reason behind and which steps being taken is a solution. Anyway, that's my experience. Will update again for any changes again.
Ahkau said:
This issue has been discussed many times. A lot of people (including myself) has this problem. Try to put it into standby mode and after half a second, the screen comes back again. I have searched the forum many times, seems that no one has come up with a complete solution. Looks like it is not a hardware issue as most people found that if you connect it with your PC in activesync mode, it will resume normal.
My experience :
1. The problem just come up all of a sudden. Haven't install any software or apply any tweaks a couple of days before it happened.
2. Try to look into the active service via memmaid, nothing special.
3. Restore from previous backups when the machine hasn't got any problem. Didn't help.
4. Soft reset a couple of times. No use.
5. Hard reset finally. Problem still there.
6. Start to doubt that it is a hardware problem.
7. Use the plugin method. Normally after activesync, it resumes normal.
8. Also try to plugin micro USB without real connection. It sometimes works.
(I started to think that it might not be a hardware problem. It is obvious that when plugging in, something "stops".)
9. However, either way, it will happen again all of a sudden.
10. Start to take a few irrational moves : install BSB tweaks (haven't install since it sometimes crashes with Cookie's home). Switch to power saving mode with BSB.
11. Stop windows live autosync.
12. Install XDA shutdown. Whenever connected to PC via activesync, will manually put HD2 to sleep mode using XDA shutdown. Then unplug.
It has been four days now, everything resumes normal. The problem just gone all of a sudden. I really don't know what is the reason behind and which steps being taken is a solution. Anyway, that's my experience. Will update again for any changes again.
Click to expand...
Click to collapse
but if the problem persists across several roms and radios, how can it be software related? The fact that plugging it into the computer or charger sometimes fixes it, leads me to believe that it is the female usb connector that is the problem.
nrfitchett4 said:
but if the problem persists across several roms and radios, how can it be software related? The fact that plugging it into the computer or charger sometimes fixes it, leads me to believe that it is the female usb connector that is the problem.
Click to expand...
Click to collapse
You might be right. I really dun know if it is a hardware or software problem. But, it's kind of interesting that after u plugin it will work for quite some times. And, it will come back after the next soft reset.
OMG!! ... this means that I've just got the HD2 Ebola disease. )
Now being serious, after flashing 3 ROMs, hundred of soft resets, battery in out ... and one long night ...I just give up.
I will just try not to have the phone discharged. I hope there will be a solution sometimes soon.
Possible solution
I had the same problem.
I removed the cover, cleaned the two contacts on the back of the cover and for some unknown reason it returned to normal (although I was holding a pencil in a threatening manner to the red reset button).
What are these nodules for? I think more to do with reception, but it worked perfectly.
I have an HTC surround. I am having a problem sliding up the lock-screen. It takes number of attempts to slide up the screen. Sometimes it results in missing the incoming call. It appears to me there is a mechanism (an observer) which negates the touch event if the phone is in pocket while the phone is locked. In my case, even when I am sliding the lock-screen up with my finger, the observer is negating the action and the lock-screen comes back from 20% slide-up. Other than that, the touch-screen is working perfectly fine.
Q:
Is it a software or hardware issue?
Is there a workaround (something like hacking into the ROM and playing with the drag sensitivity)?
Should I dump it and consider myself "done with the WP7"?
P.S.
1. I got this unlocked ATT phone from US and now using it in middle-east.
2. (Not sure but) I have heard that ATT only return the phones with monthly contract.
3. The problem started after 12 days of first use.
4. I tried hard and soft reset, with/without nodo and latest updates. But it’s still the same.
It sounds most likely like it is just an inconsistent/bad touch panel on the hardware. You could attempt to replace it yourself by purchasing another one on eBay, but I doubt that any software fix would be able to fix this behaviour. I have a Samsung Focus WP7 and this never happens, the only time the lock screen comes back down is if you lift your finger before getting to the top. So my best guess is that the touch screen just cuts out before you can get the phone unlocked. Sorry....
I have the same issue. Does anyone have a solution, please!!. I'm in another country, so I can't return it. Have to fix it!
same issue here.
Do you have anyone in the US that you could send it back through? You might also try contacting HTC directly. I believe the phone has a 1 yr warranty on it. At least that's what Asurion told me when they sent me one as a replacement for my old Tilt 2.
My Phone have same problem, i install NO-DO next install PreMango but not helped.
I have no such issue with my sourrond, with mango 7720 and speech for phone accessibility turn on you only have to slide less than a inch to unlock screen...
A possible answer
After some researching i found this in one of the forums of HTC
Display Not Working on the HTC Surround
Black/Blank Screen
Verify that the battery is properly installed in the device.
Attempt to power the device on by pressing and holding the power button for 3 seconds.
If the device won’t power on (also indicated by no LED’s) attempt to charge the device. If there is no response from the device when attached to a charger and power source, treat the issue as a Power/charging issue.
If the device will or is powered on:
Verify that the device is not in hibernate mode by pressing the Power Button once.
Once you have verified that the device is not in hibernate mode, attempt to navigate the device by using the Hardware buttons.
If the display is still black/blank, Soft Reset the device by powering it off and removing the battery for 10 seconds and then reinsert and Power the device back on.
If the screen is still black/blank after the Soft Reset, you will need to perform a Hard Reset.
The hard reset will remove all of the customers’ data and settings and restore the device back to the state that it was in out of the box. Once the Hard Reset is done, the customers’ settings and data CANNOT be recovered. If possible, have the customer back up their data before proceeding with the Hard Reset.
Once the Hard Reset is complete, retest the device.
If the screen is still black/blank, the device will need to be replaced/repaired.
Screen has lines
Is the customer using a custom picture or image as their wallpaper?
Return the Wallpaper settings to one of the defaults on the device by going to Start>All Applications Arrow>Settings>Lock & Wallpaper>Change wallpaper
Is the issue seen when using the default wallpaper on the device?
If so, Soft Reset the device.
If not, advise the customer that the issue is with their custom wallpaper selection and recommend that they discontinue use of it.
Does the issue remain after completing the Soft Reset?
If so, rule out recent 3rd party applications that might have affected it, by removing them
Start>All Applications Arrow>Touch and Hold on an application to be removed and select Uninstall from the Pop-up menu.
Note: Not all applications can be uninstalled from the device.
Once all recent applications have been removed, power cycle the device and retest.
Is the issue seen after removing recent 3rd party applications and performing the Soft Reset?
If so, perform a Hard Reset.
The hard reset will remove all of the customers’ data and settings and restore the device back to the state that it was in out of the box. Once the Hard Reset is done, the customers’ settings and data CANNOT be recovered. If possible, have the customer back up their data before proceeding with the Hard Reset.
Once the Hard Reset and retest the device.
If the issue remains, the device will need to be replaced/repaired.
Unresponsive Touch Screen
Note: The device comes with a Capacitive Touch screen which will not respond to light touches from anything other than the flesh of the finger. Users trying to use their fingernails or any other object should be advised that they need to use the flesh of their fingers (firmly) to navigate the Touch Screen.
Verify that the issue is with the Touch Screen and not the device freezing by attempting to navigate the device using the hardware keys.
If you can navigate the device using the Hardware buttons, continue.
If you cannot navigate the device using the Hardware buttons, this issue needs to be worked using the troubleshooting flow for Device Freeze.
Check the device for a static cling screen protector, if present, remove and retest.
If the issue remains, Soft Reset the device.
Check the device for a carrying case with a magnetic closure; some magnets can interfere with the Touch Screen responsiveness.
If using one of these cases, have the user remove the device from the case and retest.
Ensure that the Charger/Data Cable is the one intended for the device by HTC.
Use of non OEM chargers/data cables can cause your screen to become unresponsive (due to the power being allocated to charging the task, and not the screen).
HTC can only guarantee items such as chargers that have been made, made for and certified by HTC. Our chargers have been tested and passed strenuous quality and safety regulations, and it is recommended you only use HTC chargers with your phone. You must be very careful when using electrical appliances; using products that have not been tested properly or that have not been tested at all could cause your phone to malfunction, or even in extreme cases, could injure you.
If the issue is not resolved by the previous steps, move forward with the Hard Reset.
The hard reset will remove all of the customers’ data and settings and restore the device back to the state that it was in out of the box. Once the Hard Reset is done, the customers’ settings and data CANNOT be recovered. If possible, have the customer back up their data before proceeding with the Hard Reset.
Once the Hard Reset and Customization process have completed, retest the device.
If the issue remains, the device will need to be replaced/repaired.
Hope someone can give us a better answer, but this is the best at the moment
UPDATE:
People if you want to fix your Phone just put this on the serch engine of XDA Developers "To solve the problem "Screen unresponsive" or "Frozen screen" by yourself", without the brackets.
The post is from "maybeture", and he say is working, if you read the replies, many people said it work
I'll do it to tell you
Tell me If you have luck
same problem it must be that it gets unresponsive for a few seconds or even minutes after screen turns off i have to slide it sloooowwwly to get it maybe its some loose cable in there dont know but really waiting for it to be hacked to have android
Same problem here with my father's phone. I'm going to replace the screen digitizer tomorrow and see if it works... it only costs 19 bucks so its worth the try...
jo
jesusodin said:
Same problem here with my father's phone. I'm going to replace the screen digitizer tomorrow and see if it works... it only costs 19 bucks so its worth the try...
jo
Click to expand...
Click to collapse
Hi JesusOdin
I have the same issue but my question is
And all is right now?
I you have luck please tell me
Thank You
I've had similar issue with the lock screen at times. The problem is more persistant when the phone is in the pants pocket during hot weather or I am under heavy exersion. I think it may be related to the humidity. I have refrained from storing the phone in this pocket and rarely have any issue.
The phone is not weather resistant, an Otterbox might help but would be rather bulky.
was there ever a solution to this lock screen problem?
i heard it was something to do with the drivers...changing from v69 (at&t) to v63(t-mobile)
anyone know how to do this?
Well...
Tried to replace the digitizer and ended up cuting the ribbon cable of the display. I bought the screen and digitizer. Replacing the parts on this cel is not for the weak of heart.
The cel did work without problems afterwards.
I have a surround and lately its misbehaving.
The screen goes off within a second or two if I do not continue touching it. Sometimes it doesn't even stay for a second and goes off immediately. When the screen goes off, I notice the red battery light blinking. Sometimes its just in a reboot boot loop. If i am successful and able to reach videos and start a video, then the video plays fine.
Until the video is playing, the screen doesn't go off. I have tried a hard reset but it didn't help. I am on mango.
What might be the problem?
Hi,
I have a Galaxy S4 i9505 LTE which is is rebooting every 10 minutes and sometimes even every minute.
I have also flashed the phone using odin to I9505XXUENAA 4.3 and wiped both userdata and cache partitions, to ensure all data has been lost. However the phone still does the reboots. The reboots only happen if the phone happens to be in sleep and running on battery, if the phone is either connected with the USB or with the screen on, it simply won't restart however if a certain time passes and goes to sleep then after 10 seconds it triggers the reboot.
Maybe this can even add some more info I noticed that exactly at the time before a restart is about to happen (the phone is currently in sleep state) if you press either the home or power button to wake it up, it simply does not show the screen and after few seconds you can hear a short vibrate then another short vibrate and the Samsung Logo appear.
I have also tried to monitor the logcat through ADB, and I tried to study the log for the E/ logs. Basically every minute or so the following line is printed on the logs:
Code:
E/watchdog (xxx) [email protected] Y
(where Y is a incremental number starting from 0 from the time booting)
Attached here is also a copy of the logcat textfile generated. (Sorry I had to archive it as it is too large to attach)
Do you think this is a software or hardware issue, it seems that an android watchdog timer is not happy with some sort of thing, can anybody help me?
AnArChYm said:
Hi,
I have a Galaxy S4 i9505 LTE which is is rebooting every 10 minutes and sometimes even every minute.
I have also flashed the phone using odin to I9505XXUENAA 4.3 and wiped both userdata and cache partitions, to ensure all data has been lost. However the phone still does the reboots. The reboots only happen if the phone happens to be in sleep and running on battery, if the phone is either connected with the USB or with the screen on, it simply won't restart however if a certain time passes and goes to sleep then after 10 seconds it triggers the reboot.
Maybe this can even add some more info I noticed that exactly at the time before a restart is about to happen (the phone is currently in sleep state) if you press either the home or power button to wake it up, it simply does not show the screen and after few seconds you can hear a short vibrate then another short vibrate and the Samsung Logo appear.
I have also tried to monitor the logcat through ADB, and I tried to study the log for the E/ logs. Basically every minute or so the following line is printed on the logs:
Code:
E/watchdog (xxx) [email protected] Y
(where Y is a incremental number starting from 0 from the time booting)
Attached here is also a copy of the logcat textfile generated. (Sorry I had to archive it as it is too large to attach)
Do you think this is a software or hardware issue, it seems that an android watchdog timer is not happy with some sort of thing, can anybody help me?
Click to expand...
Click to collapse
My mate has a i9500 and it was rebooting at random. He took it to the Samsung Repair Centre here and they replaced his battery on the spot. Since then he hasn't had any random reboots. Apparantly there was a faulty batch of batteries with serial numbers starting with BD
It could be that you have a similar case. Might be worth the check.
Thanks Gboss01 for your reply, I quickly checked the serial number basically phone's serial starts RF and battery serial starts with LC.
I have already tried changing the battery as the current battery was exposed to high water damage, the other battery I tried with is a shop battery which we use for just testing to check whether or not a samsung s4 powers on. However tonight I will try to install a new battery and see how it goes.
Basically my S4 was bought in pieces, and all parts were subjected to the water damage, however the board was offered from a friend (from a complete different handset) who decided to scrap his phone after he has smashed the screen, so the board is clean (even checked it under a microscope), that is why I'm ruling out hardware problem at the moment.
AnArChYm said:
Thanks Gboss01 for your reply, I quickly checked the serial number basically phone's serial starts RF and battery serial starts with LC.
I have already tried changing the battery as the current battery was exposed to high water damage, the other battery I tried with is a shop battery which we use for just testing to check whether or not a samsung s4 powers on. However tonight I will try to install a new battery and see how it goes.
Basically my S4 was bought in pieces, and all parts were subjected to the water damage, however the board was offered from a friend (from a complete different handset) who decided to scrap his phone after he has smashed the screen, so the board is clean (even checked it under a microscope), that is why I'm ruling out hardware problem at the moment.
Click to expand...
Click to collapse
No prob, I hope you get to the bottom of your random reboots.
Gboss01 said:
No prob, I hope you get to the bottom of your random reboots.
Click to expand...
Click to collapse
Hey,
After numerous attempts via software, battery replacements and even trying to rewrite the bootloader of the phone via riffbox, I concluded it was coming from the board, basically after a bit more testing found out that during standby the phone heats up, enough to trip the main power management chip which then reboots the phone to not let the phone from overheating. Basically I replaced this chip and everything is working fine I think the phone was smashed pretty bad when my friend "dropped" it as I could notice some contacts from under the chip which were not making proper contact with the board.
Today after i power up my phone its stuck in bootloop, logo comes and again restarts.
i have tried every combination of keys but i can't get anywhere.
i wonder what the problem is. and how to solve, i have to wait for some time till shops open and i
can take it to a service center, but few days a go i got the battery replaced as the old one didn't had
enough backup time, and the new one as well.
In the video attached im not pressing any buttons but its doing itself
Hold power button down for at least a minute.
It should hard reboot in about 30 seconds I think it is.
If it boots it may go into safe mode or you can try booting into safe mode to retrieve data. It may boot normally but I doubt it.
If it won't go into safe mode, factory reset if you can get it to go into the boot menu.
If that doesn't work the problem is more serious, either the rom is corrupted or there's been a hardware failure.
It may be a connector came loose... probably related to the service. Hopefully they didn't fry the mobo by not observing ESD protocols. Static electricity can kill a mobo, failure can be instant or take days, weeks even years to manifest itself.
Best course of action is probably to put it aside and take it to the shop. Even if it will factory reset if it's a loose connector it will just boot loop again. After it discharges and does an auto shutdown you can try giving it a partial charge and see if it will boot...
got the same problem just today idk what to do
subbelhum said:
got the same problem just today idk what to do
Click to expand...
Click to collapse
Bootloops on stock Samsung's are usually caused by a 3rd party app you installed. Any system instability should be taken seriously as that may be the only if any warning you get.
Don't repeat the mistake on reloading or you'll be doing another factory reset. Back to back reloads are both humbling and instructive
Did you flash vbmeta or multidisabler?!