Database Users

Cracked Screen

My phone was in my bag and it got closed in the car door. The screen is cracked and the phone is rooted. Wil they not replace the phone because it is rooted? I have insurance on the phone.

From everything I've read you shouldn't have an issue either way.
Sent from my Nexus S 4G using Tapatalk

Can u not see anything on the screen? If your worried just flash back to stock
Sent from my CM7 powered Nexus S 4g using XDA Premium App

if your going tru insurance and paying the 100 deductible they do not care if your rooted

steviee7 said:
if your going tru insurance and paying the 100 deductible they do not care if your rooted
Click to expand...
Click to collapse
Ohh ya that's right lol.
Sent from my CM7 powered Nexus S 4g using XDA Premium App

I just sent mine back with my ROM on it. I'm hoping they fix the glass and send it to someone with the ROM in place our at least the newest cwm in it. It's unlocked and all so booting it they will see the padlock
Sent from my NS4G Pool Party using Tapatalk!

I got my screen cracked too.....my advice is to get this
http://www.ebay.it/itm/130639498734?ssPageName=STRK:MEWNX:IT&_trksid=p3984.m1497.l2649
Its very easy to install sice it doesnt have only the screen and the touch digitizer but also all the hardware realted to them so to change it you dont have to use a heater gun as you should do with the other products...
I bought one and it is PERFECT!!!! exactly the same feeling of the original one!!!
Hope this helps you!!!
P.s.=Its only for i9020 tho!!

Screen issue

Hi all... I ordered by nexus 7 from staples when it first came out. I didn't notice any screen issues at first but once outside their return period I noticed the left side was separating like other had described. Well last night several cracks formed in that area and the screen doesn't respond at all to touch anywhere on it. Staples doesn't want to do anything for me as I am outside their return period. Does Google provide a warranty? If so how do I set things in motion to get it repaired or replaced. Thanks!
Sent from my Galaxy Nexus using xda premium

Ouch nobody? Haha
Sent from my Galaxy Nexus using xda premium

chuckenfoot said:
Hi all... I ordered by nexus 7 from staples when it first came out. I didn't notice any screen issues at first but once outside their return period I noticed the left side was separating like other had described. Well last night several cracks formed in that area and the screen doesn't respond at all to touch anywhere on it. Staples doesn't want to do anything for me as I am outside their return period. Does Google provide a warranty? If so how do I set things in motion to get it repaired or replaced. Thanks!
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Asus should cover it. But you will have to send it to them and hope they deem it was a manufacturing defect and Hope they don't say it was your fault.

chuckenfoot said:
Ouch nobody? Haha
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Be honest, did you try the screen separation fix or left it alone an started seeing cracks form?

SoHaunted said:
Be honest, did you try the screen separation fix or left it alone an started seeing cracks form?
Click to expand...
Click to collapse
I didn't try any fix.. I didn't know I had an issue for very long until it cracked.... I'd own up to it if it was me
Sent from my Galaxy Nexus using xda premium

But seriously... Does anyone know who to contact about this?
Sent from my Galaxy Nexus using xda premium

You have to contact Asus directly if not purchased from the Google Play Store.
Sent from my Nexus 7 using xda premium

LOOK AT YOUR WARRANTY CARD!!!!!!! It's in the box!
Then let me know what they say when you call/email

(Q) Nexus 7 broken screen. Warranty!

Hi guys I want to make a question. Today I saw the screen of my tablet broken in the side as you cab see in the photos. This didn't happen from dropping or press on it. It doesn't have signs of drop either. The tablet is full functional only this corner don't work. I want to ask if I can claim free repair from Asus because it's not my fault. The tablet is 15 days old and this happen by itself.
Thanks in advance
Sent from my Nexus 7

Bump
Sent from my Nexus 7

First of all, don't bump your thread so soon. Only bump if you've had no reply in 24 hours.
Now to answer your question, the only way you'll truly know is by asking them. Different situations are different so no one could really tell you.

Oh sorry about that. I wanted some opinions before I call. Anyway now the Asus support line is closed until Monday I think. I mean is it possible to replace it free or they don't change broken screen's no matter what?
Thanks for the fast reply and sorry again
Sent from my Nexus 7

I think they may do depending on the situation.
You'll just have to explain everything to them and hope for the best really.
Sent from my Nexus 7 using xda premium

Necronhyperion said:
Oh sorry about that. I wanted some opinions before I call. Anyway now the Asus support line is closed until Monday I think. I mean is it possible to replace it free or they don't change broken screen's no matter what?
Thanks for the fast reply and sorry again
Sent from my Nexus 7
Click to expand...
Click to collapse
generally a broken screen would be considered physical damage, which the warranty wouldnt cover. it would be very hard to prove that the screen broke all by itself, the weight of the proof would be on you. the only thing that might save you is getting the right customer service representative that is sympathetic to your cause. be very nice to them when you call.

Asus says it's not covered by warranty and the price to fix it is 150 €. So I'm going to buy new lcd+digitizer from eShop. Anyone knows were I can find it cheap?
Sent from my Nexus 7

Necronhyperion said:
Asus says it's not covered by warranty and the price to fix it is 150 €. So I'm going to buy new lcd+digitizer from eShop. Anyone knows were I can find it cheap?
Sent from my Nexus 7
Click to expand...
Click to collapse
Quite honestly, most just end up replacing the entire tablet because of the disproportionately high price for the LCD/digitizer.
Sent from my Nexus 7 using Tapatalk 2

Sure am glad I bought mine at Walmart and got the extended warranty that covers screen breakage for $20
Sent from my Nexus 7 using Tapatalk 2

I send it To Asus service 10 days ago and the fixed it for Free. Now is New again in my hands
Sent from my Nexus 7 using xda app-developers app

I was reading this thread hoping that they would replace it. If you did not cause the crack under no circumstances should you be stuck stuck the bill. Period. I'm glad things worked out!
Sent from my Nexus 7 using xda app-developers app

What did you tell Asus? I have the same problem and they quoted me 150usd to fix. I can't recall how the screen cracked. It just seem to happen out of nowhere.
JaSauders said:
I was reading this thread hoping that they would replace it. If you did not cause the crack under no circumstances should you be stuck stuck the bill. Period. I'm glad things worked out!
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse

I told them that it's not my fault and I didn't drop it or something.like that. Maybe they saw that my tablet was like New no scratches or hits in the corner. I don't know for sure it must be in technicians hands of he will fix it for free
Sent from my Nexus 7 using xda app-developers app

Necronhyperion said:
I send it To Asus service 10 days ago and the fixed it for Free. Now is New again in my hands
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
was about to say matey lol another guy on youtube broke his screen by pressing the power button, it was clearly a manufacturing fault and asus did fix for free. nice one on getting the same:good:

chismay said:
was about to say matey lol another guy on youtube broke his screen by pressing the power button, it was clearly a manufacturing fault and asus did fix for free. nice one on getting the same:good:
Click to expand...
Click to collapse
This happened to me. Hit power button and screen cracked from middle left to bottom right. Its on itsway to Asus right now.
It had some screen lift on the left, but never bothered me. I can't help but think that's what caused it.
Cross your fingers for me !
Sent from my Nexus 4 using xda premium

borrowedchief said:
This happened to me. Hit power button and screen cracked from middle left to bottom right. Its on itsway to Asus right now.
It had some screen lift on the left, but never bothered me. I can't help but think that's what caused it.
Cross your fingers for me !
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
sounds exactly the same heres the vid. if you read the comment the guys did get a free repair with asus admitted a manufacturing fault

Just a quick update. My tab reached Asus on Friday. Checked status and it says repair in progress. Hopefully this is good news, as I haven't been notified regarding a charge for repair
Sent from my Nexus 4 using xda premium

Update 2.
Received info that it is ready to ship. No charge. Asus came through on this one. Hopefully if anyone else suffers the same fate, the results will be the same
Sent from my Nexus 4 using xda premium

How the hell do you crack the screen pressing the power button!?

Exactly. But it happened.
Sent from my Nexus 4 using xda premium

Screen has cracked on the S4, advice on repair or guide?

Yes, already broken Basically I dropped the S4 and front part has cracked , the screen still works and so does touch. Any help on how best to repair or guide to parts? Pictures provided
http://i.imgur.com/ZuZPG2m.jpeg
http://i.imgur.com/TEs36hF.jpeg
Sent from my GT-I9300 using xda premium

jediknight111 said:
Yes, already broken Basically I dropped the S4 and front part has cracked , the screen still works and so does touch. Any help on how best to repair or guide to parts? Pictures provided
http://i.imgur.com/ZuZPG2m.jpeg
http://i.imgur.com/TEs36hF.jpeg
Sent from my GT-I9300 using xda premium
Click to expand...
Click to collapse
Ouch - 1st things first get a screen protector/ seriously to protect the broken glass (not to the protect the phone) / Its probably too early, but u can look for a new digitizer / it's gonna be expensive / i'm assuming you don't have insurance (or the co-pay is really high)/ sorry about the phone...
edit double ouch... ($262)
http://www.etradesupply.com/oem-samsung-galaxy-s4-gt-i9500-lcd-screen-and-digitizer-assembly.html
If u have insurance, i would go that route...

Yeah tell me about it, bad luck and ouch..
I was thinking about the digitiser and stuff, but isn't that for the touch screen function? That works and so the screen, any way to replace the top plastic only?
Sorry if silly question, making suire
Thanks in advance
Sent from my GT-I9300 using xda premium

jediknight111 said:
Yeah tell me about it, bad luck and ouch..
I was thinking about the digitiser and stuff, but isn't that for the touch screen function? That works and so the screen, any way to replace the top plastic only?
Sorry if silly question, making suire
Thanks in advance
Sent from my GT-I9300 using xda premium
Click to expand...
Click to collapse
It's quite a specialist task with a very strong chance of things going wrong (you can see an example here); I would recommend just buying a new digitiser + display.

Damn, I'll see what I can do. From the UK, need to find UK parts
Sent from my GT-I9300 using xda premium

Dropped 185 lbs on my nexus

Phone is cracked on front and back what're my options here?

send it in to LG for repair... i know when my screen cracked it cost $140 to repair, i'm unsure as to what the cost would be to repair the back as well.
alternatively you can buy the glass itself and replace it yourself but in my case it was cheaper to just have lg fix it.

silver456100 said:
Phone is cracked on front and back what're my options here?
Click to expand...
Click to collapse
Buy a new phone?
Am I close? Maybe get virgin mobile and build your way back up to the nexus.

silver456100 said:
Phone is cracked on front and back what're my options here?
Click to expand...
Click to collapse
When this happened to me I just bought another one that had the opposite damage. You could probably get away with a water damaged phone if the digitizer isn't sensitive to a little h2o.

Is that all that's damaged?

Pictures? Did you fall on it or something, I mean, 185 lbs, lol...

Picture or it didn't happen :thumbup:
Sent from my Nexus 4 using xda premium

Lol yeah if 185lbs was dropped on it I feel like more than just glass was damaged.
Sent from my Nexus 4 using xda app-developers app

You can give it to a hobo to eat
Sent from my Nexus 4 using xda app-developers app

silver456100 said:
Phone is cracked on front and back what're my options here?
Click to expand...
Click to collapse
get the front and back replaced rough estimate= 150+60=210 $ best of luck

well i took it in to get repaired.. the guy came out half way through the repair and said that they put a new screen in but that it wasn't responsive.. i'm thinking more than just the screen and back broke.. the guy said it was for sure their screen though.. he told me that they'd order a new one and have it done tomorrow.. hope it was actually a faulty screen...

Leave us an update. I got my pop corn nearby
Sent from my Nexus 4 using xda app-developers app