Database Users

Touch screen problem

Hi. My screen has a touch imput free area on the top part of it. It is about a half inch, just bellow the notiffication bar. My phone is rooted, and i have hotspot enabled. Other than that is stock.
Plrase advise me as to what i can do. If there is nothig i can do, is my warranty voided because root? Who should i contact for warranty? Att or motorola?
Sent from my MB860 using XDA App

Which method did you root your phone with?...
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I dont remember. I was rooted, and than updated my phone to the latest moto release. Lost root and than i had to flash somethig to get root back and than to unlock the hotspot app.
This was about 2 or 3 months back. All was ok till about a month ago, when i dropped the phone to the floor. Noticed the screen issue shortly after. Not sure if the drop caused this tho. There are no scratches on the screen, and it had a silicone case on it.
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Anyone?
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Bump...
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Is my warranty voided because of root or not? If not, than who do i contact? Att or motorola?
No help? Anyone?
Sent from my MB860 using XDA App

do you think the problem came from dropping your phone or were you messing with something on your phone? and yes your warrentty is voided, but you could get your own new screen on ebay for like 30 buxs and fix it yourself

Not sure if the drop caused it. Maybe. I noticed the pb soon after. I didn't mees with the phone, other than rooting and enaibeling hotspot.
The screen on ebay, is it the same as the stock one? Same quality?
Sent from my MB860 using XDA App

Try a advanced restore of pds.img from the cwm only to see if that fixes your problem.. Thats if you did backup from cwm..

No, i didn't back up anything. Just rooted. I barely mannaged to do that.
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My phone had the same thing and I sbf'd back to 1.26 and took it back no problems. Mine was also unlocked.
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I also have that problem, the problem is with the touchscreen not the software. At first, the touchscreen will not work for sometime you'll need to turn the screen off and on again. The problem will start more frequent. Then, the touchscreen on some part of the screen will not work at all. Only to fix is to call ATT for a repair. But, I live in Thailand and I brought mine at US. So, it not worth sending it back. I buy the touchscreen off ebay for $60 and change it myself. Working great now.

Pretty cheap on ebay, some for $40. My screen started acting the exact same way. I honestly believe it's heat damage. I remember reading that there are layers of the glass that are glued together. Extreme heat could cause the layers to come apart enough that sections of the screen are unusable.
My screen is exactly as the OP said, about a half-inch from the bar at the top. I noticed it soon after I started mounting the phone in my car near the top of the windshield where it could get some steady sunlight (obviously I didn't realize it was doing that until I noticed this problem).
I just ordered my replacement off ebay and will give it a shot. It's worth $40 if it'll let me use my phone properly again and hold off having to get a new phone prior to my upgrade price kicking in.
Hopefully installation won't be too hard. Good luck to the rest of ya!

This happen to my boyfriend's phone recently as well. I posted everywhere trying to find a solution but no one could help. It started to get worse after about a week or so where another section, towards the bottom of the screen, became unresponsive as well. My boyfriend finally called Motorola and sent it in for repair. We don't have ATT's insurance so we didn't try that way. Anyways, he's suppose to receive the phone this Monday...we'll see if it's fixed.

ulkesh said:
Pretty cheap on ebay, some for $40. My screen started acting the exact same way. I honestly believe it's heat damage. I remember reading that there are layers of the glass that are glued together. Extreme heat could cause the layers to come apart enough that sections of the screen are unusable.
My screen is exactly as the OP said, about a half-inch from the bar at the top. I noticed it soon after I started mounting the phone in my car near the top of the windshield where it could get some steady sunlight (obviously I didn't realize it was doing that until I noticed this problem).
I just ordered my replacement off ebay and will give it a shot. It's worth $40 if it'll let me use my phone properly again and hold off having to get a new phone prior to my upgrade price kicking in.
Hopefully installation won't be too hard. Good luck to the rest of ya!
Click to expand...
Click to collapse
Did your touchscreen come with the adhesive? If not, you'll need to be extremely careful when you remove the old one cause you'll need the adhesive or you'll need the two sided tape with <0.25mm thick and apply it to around the touchscreen and remember to apply it as a close system or the dust will go under your screen.
If you need more info just PM me

I think i.ll call moto.

lakergirl21 said:
This happen to my boyfriend's phone recently as well. I posted everywhere trying to find a solution but no one could help. It started to get worse after about a week or so where another section, towards the bottom of the screen, became unresponsive as well. My boyfriend finally called Motorola and sent it in for repair. We don't have ATT's insurance so we didn't try that way. Anyways, he's suppose to receive the phone this Monday...we'll see if it's fixed.
Click to expand...
Click to collapse
Did u get it back? Is it fixed?
Sent from my MB860 using XDA App

Mine had the same issue, ive unlocked, rooted, modded the rom and radio, so no going to ATT, instead i took it to UbreakItIFixIt, just google them, best $99 i spent and kept all my custom goodies!

Sorry I haven't responded, hopefully you got your phone fixed but just in case you haven't...The phone came back and he hasn't had a problem with it whatsoever. The rep on the phone didn't know what was wrong with it or what they did to fix it but whatever they did, it worked. It took about a week or so to get the phone back and the only thing he had to pay for was shipping the phone out.

Headphone port stopped working!

I tried every solution but it seems it does not work. My atrix is in warranty but it is bootloader unlocked, will motorola still fix it?

bump, 10 characters

Do you mean an earpiece? If you do, this is a rather frequent issue. A spare part can be found on ebay (~15$). My phone had the same issue, I fixed it by myself

I had this issue as well. and none of the "things to try worked" in my case it was surely hardware. Luckly it was just 50 weeks young... (down to the wire) But called AT&T and they had me do a hard reset and said "yep it's broke" and put one on the way. Since during the unlocking process there is a physical change to the phone you can't undo it. However, there's a few threads on what to do before sending your other one back. / Basically it's wipe wipe wipe and install the fruitcakes. Though it doesn't "re-lock" your phone, it no longer says "unlocked" when you first turn it on. And I think they are to busy to go much past that if even that far...
In my case they said i'd only get a phone, no battery or back and would have to use my own. (no issues there) but they ended sending me everything. So not going to argue with a fresh battery.
Good luck!

Goindrinkn said:
I had this issue as well. and none of the "things to try worked" in my case it was surely hardware. Luckly it was just 50 weeks young... (down to the wire) But called AT&T and they had me do a hard reset and said "yep it's broke" and put one on the way. Since during the unlocking process there is a physical change to the phone you can't undo it. However, there's a few threads on what to do before sending your other one back. / Basically it's wipe wipe wipe and install the fruitcakes. Though it doesn't "re-lock" your phone, it no longer says "unlocked" when you first turn it on. And I think they are to busy to go much past that if even that far...
In my case they said i'd only get a phone, no battery or back and would have to use my own. (no issues there) but they ended sending me everything. So not going to argue with a fresh battery.
Good luck!
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Click to collapse
Ok thank you, your post was really helpful. Since i bought my atrix from bestbuy, would i contacts bestbuy, Att, or motorola for replacement/fixing?

Is this a common problem?
My headphone port has stopped working too, I was hoping that that was due to a bad flash or something.
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Same here. Works from time to time. Mine is definitely a hardware problem. The headphone jack will not go far enough into the hole to make proper contact.
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primeboss said:
Ok thank you, your post was really helpful. Since i bought my atrix from bestbuy, would i contacts bestbuy, Att, or motorola for replacement/fixing?
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bump, 10char

I had this problem and it turned out to be a small piece of lint at the bottom of the headphone jack. A little safety pin removed it and works flawless now.

OP, it is most likely a piece of lint or other debris in the hole, preventing a proper connection.
Try seeing if you can extract anything using a toothpick or something similar.
I have seen this exact scenario before.

I have the same problem but upon analysis I think that I don't have anything stuck in there.
When I peered into the socket it seemed fine, golden sides and some grey (metallic?) thing at the base.
Sent from my MB860 using xda premium

My bad. I had an abundant account of lint. My headphones are working fine now.
Sent from my MB860 using xda premium

Mine stopped working last week. I picked up one of those little bushy tooth floss picks, dipped it in a little rubbing alcohol and brushed away. Works perfectly now, just had debris built up on the contacts.

Broken USB port fixable?

Hi guys,
I've got a problem with the USB port on my DHD. It charges fine - no problems there - but it refuses to transfer data! I've tried different cables, different ports on the PC, a different PC and a different OS and still the same problem. The PC(s) don't recognise anything has been plugged in and the phone doesn't ask me what type of connection I want. I've cleared the defaults and set it to 'ask every time' but still nothing. Therefore I summise that the USB port on the phone is dead (despite the fact that it transfers power just fine).
My question is; do you think it's fixable without returning to the manufacturer? It's out of warranty by a few months now and I bought it SIM free so I can't go crawling to my network with it. Do you think this is within the capabilities/resources of high street repair shops? The reason I'm asking here instead of in said shops is because I live miles away from the nearest one that I know of and don't fancy making the trip for nothing!
Basically I really, REALLY want to root my phone and start messing around with custom ROMs - but obviously I can't if I have no USB connection :'(
Thanks guys.
Sent from my Transformer TF101 using Tapatalk

Have you tried cleaning the port out with something like a paperclip or a sewing needle? I had the same problem as you and after doing that it works perfectly. It just had a load of fluff from my pocket stuck in it. I went through 3 cables before I realised this :/

chris.daf said:
Have you tried cleaning the port out with something like a paperclip or a sewing needle? I had the same problem as you and after doing that it works perfectly. It just had a load of fluff from my pocket stuck in it. I went through 3 cables before I realised this :/
Click to expand...
Click to collapse
Yeah I tried a sewing needle and an air duster. As far as I can tell it's dust free now but still having the same problem.
Might give it another go though and see what happens.
Sent from my HTC Desire using Tapatalk

SunjinSak said:
Hi guys,
I've got a problem with the USB port on my DHD. It charges fine - no problems there - but it refuses to transfer data! I've tried different cables, different ports on the PC, a different PC and a different OS and still the same problem. The PC(s) don't recognise anything has been plugged in and the phone doesn't ask me what type of connection I want. I've cleared the defaults and set it to 'ask every time' but still nothing. Therefore I summise that the USB port on the phone is dead (despite the fact that it transfers power just fine).
My question is; do you think it's fixable without returning to the manufacturer? It's out of warranty by a few months now and I bought it SIM free so I can't go crawling to my network with it. Do you think this is within the capabilities/resources of high street repair shops? The reason I'm asking here instead of in said shops is because I live miles away from the nearest one that I know of and don't fancy making the trip for nothing!
Basically I really, REALLY want to root my phone and start messing around with custom ROMs - but obviously I can't if I have no USB connection :'(
Thanks guys.
Sent from my Transformer TF101 using Tapatalk
Click to expand...
Click to collapse
I have the same issue as you. How did you get on about fixing it? I can't send back to HTC yet as i am S-Off and need be S-ON to be able to send back to HTC.

SunjinSak said:
It's out of warranty by a few months now and I bought it SIM free so I can't go crawling to my network with it. Do you think this is within the capabilities/resources of high street repair shops? The reason I'm asking here instead of in said shops is because I live miles away from the nearest one that I know of and don't fancy making the trip for nothing!
Click to expand...
Click to collapse
You sure it's out of Warranty? Certainly in the UK warranty is two years and the phone was released here October 2010 thus all UK phones are still well within warranty

Use a magnifying glass or equivalent, and carefully inspect the contacts inside the connector. You might need to clean them up by scraping them down a little. It is very possible they might have some debris stuck on them. If the port is very loose, take the phone apart and using needle nose pliers, squeeze the connector housing together a little to tighten it up. Had to do this on my TP2 port after a while(mini USB) and it worked like a charm.
Sent from my Inspire 4G using XDA

I asked in a rapair shop and the guy there seemed to think it was likely a problem with the traces on the charging block. Although that was just his opinion from experience - he didn't actually look at it. I declined his offer to open it up and have a gander.
I wasn't aware it was a 2 year warranty. I might send it back then.
Has anyone had any experience with HTC's service centres?
Are they likely to also flash the phone with the latest firmware whilst they're at it? AFAIK (though do correct me if I'm wrong as admittedly I haven't checked in a while) there's no known way to gain root for the latest firmware.
Sent from my HTC Desire HD A9191 using Tapatalk 2

I've used the UK service centre last month for my proximity sensor fault they flash it with the latest firmware for your carrier I rooted after that using ace hack kit hope that helps
Sent from my HTC Desire HD using XDA

I had the same problem few months back,but cleaning the port with dust cleaner now It's doing good.

I had the same problem, but when I clean carefully slowly with needle I solved the problem.

Chiefybob said:
I've used the UK service centre last month for my proximity sensor fault they flash it with the latest firmware for your carrier I rooted after that using ace hack kit hope that helps
Sent from my HTC Desire HD using XDA
Click to expand...
Click to collapse
I assume they'd flash a Sim free model with stock manufacturer firmware? I hope so anyway.
So is the latest stock firmware rootable with aahk? Last I checked it wasn't.
kocis_p said:
I had the same problem, but when I clean carefully slowly with needle I solved the problem.
Click to expand...
Click to collapse
I might try this before attempting the service centre then.
Did you just use a needle or did you use any kind of cleaning solution or air duster etc?
Sent from my HTC Desire HD A9191 using Tapatalk 2

[Q] dropped about 2 feet

well to begin my friend bought a continuum from someone (hopes to be able to put CyanogenMod on but there isnt any available) well I ended up with it to turn it into a pmp / wifi toy. I was visiting him today and it was on my lap and as I moved it dropped on the floor. I picked it up and thought wow it shut itself off and I contiued to power it on and the screen was like a white (with specs of color) and it wouldnt boot. I was wondering if I am pretty much screwed or is there a quick fix?

There was a person once with a white screen. In forums somewhere. Search continuum threads its on of the bricked, help me threads.
He sent me a pic of his white bricked phone. Never seen anything like it. I'm not sure if txwolf1980 help unbrick him. But yeah might have also ".jarred" something loose and its a hardware issue.
Sent from my SCH-I400 using xda premium

ciscogee said:
There was a person once with a white screen. In forums somewhere. Search continuum threads its on of the bricked, help me threads.
He sent me a pic of his white bricked phone. Never seen anything like it. I'm not sure if txwolf1980 help unbrick him. But yeah might have also ".jarred" something loose and its a hardware issue.
Sent from my SCH-I400 using xda premium
Click to expand...
Click to collapse
That is a hardware issue. I'd very the digitizer connection came loose. As for fixing it, from what I've read, its a relatively easy process. But, I've never done it, and I'm not taking my phone apart out here on the road. You might peruse the fascinate forums to see if anyone had tried. Its samsung, so I doubt the hardware connections would be much different.
Dished out by my dumb digits

Thanks
thanks to both of you ... its hardware related not sure about repairable or just replace it .... but for now I am going to sleep on it.

Its really easy to take the continuum apart. Its 6 screws and a little bit of persuasion and it will come appart. All the connections are on the opposite side of the board from the side you look at as soon as you get the back plastic off. Be very careful because they did give you much room to move the board around. The cables are really short. Hope that helps
Sent from my Droid using xda premium

HTC Repair Centre

Has anyone any experience sending their phone to the HTC repair centre after bricking their phone?
Long story short but i flashed the wrong boot animation and completely wiped the phone and despite several attempts to get a ROM on it again (spent days) I was unable to do so so brought it back to the shops where I bought it (was locked to o2 but I got it unlocked)
They sent it to company here called Fonemenders, i got a text today saying it has to be sent for level 3 repairs and mentioned something about the motherboard, now that has scared me a bit, it's bad enough I have to wait another 7 to 10 days but does anyone think I'll get charged given they'll see that it says tampered on it, i fail to see how it could be a problem with the motherboard too.
Has anyone any experience sending their phone to the HTC repair centre and what was the process.
Seriously contemplating never flashing anything again on my phone after this nightmare
Sent from my Nexus 7 using xda app-developers app

I don't have any experience with HTC's repair centers, but I've sent in several rooted Samsung devices and a bricked Asus Transformer for repair. My experience has been that the people in the repair centers really don't give a crap. Relax and hope for the best :good:

Samsung phones are seriously easy to modify compared to HTC, I'm no noob and read extensively on here and followed instructions to a t but still couldnt manage to get a stock or custom ROM back on my phone after that bad flash and me wiping it, no matter what I done.
Feel like I'm missing a limb here have gone over a week without it and now have another week wait, i won't rest easy until I have a fully working phone again.
Hope you are right my friend.
Sent from my Nexus 7 using xda app-developers app

I don't think HTC phones are difficult to flash, sure, not as easy as Samsung, but on the other hand, much harder to brick.

BenPope said:
I don't think HTC phones are difficult to flash, sure, not as easy as Samsung, but on the other hand, much harder to brick.
Click to expand...
Click to collapse
I'm a bit concerned though why they mentioned the motherboard (see attached) there was nothing wrong with the motherboard all that needed to be done is for stock ROM to be flashed back on it.
I'm reading some reports of people being charged a lot when they are informed the motherboard has to be replaced, i should have just sent it into a repair shop in town for €25.

Well the flash ROM is soldered to the motherboard, if it is bricked, it would require a new motherboard.
It's probably not bricked, but in order to maintain your warranty, sometimes they say they must return it in "factory condition", which means unlocked. Which means a new motherboard. That's probably not really true in most cases, but once it's been unlocked, it's possible to overvoltage and overclock, which has the potential, however slight, to cause hardware damage.

BenPope said:
I don't think HTC phones are difficult to flash, sure, not as easy as Samsung, but on the other hand, much harder to brick.
Click to expand...
Click to collapse
they r very easy to flash

I'm very curious to see how HTC will replace the motherboard without causing dents in white polymer or screen damage, as we saw in ifix only with heat and a scalpel can be open the ONE.
Unless HTC repair center have an opening method that we dont know, they should give you a new device.

pack21 said:
I'm very curious to see how HTC will replace the motherboard without causing dents in white polymer or screen damage, as we saw in ifix only with heat and a scalpel can be open the ONE.
Unless HTC repair center have an opening method that we dont know, they should give you a new device.
Click to expand...
Click to collapse
I sincerely hope you are right mate, I'd snap up a new device now.
I will report back anyway, if they come up with obscene charges I'll have to just leave it into a mobile repair shop here, i already went there and they said it would take a week and I thought that was too long but in retrospect I should have just left it with them.
Sent from my Nexus 7 using xda app-developers app

BenPope said:
Well the flash ROM is soldered to the motherboard, if it is bricked, it would require a new motherboard.
It's probably not bricked, but in order to maintain your warranty, sometimes they say they must return it in "factory condition", which means unlocked. Which means a new motherboard. That's probably not really true in most cases, but once it's been unlocked, it's possible to overvoltage and overclock, which has the potential, however slight, to cause hardware damage.
Click to expand...
Click to collapse
Sorry when I said bricked it's just a term, i could get into recovery and I even relocked the bootloader so i tried all the various commands but i simply could not get anything to work, can't they just flash a ruu.exe for my device, i tried that myself but the ruu.exe in question was not compatible with my phone (earlier version)
What happens in an event that they fix it and then try and charge me and I refuse to pay or is it likely they'll be contact me first to inform me of this, and if i refuse to pay they'll just give me back the phone as it is?
I'm skint and haven't really got the money to pay for repairs, can afford a few quid but not over €100
Sent from my Nexus 7 using xda app-developers app

pack21 said:
I'm very curious to see how HTC will replace the motherboard without causing dents in white polymer or screen damage, as we saw in ifix only with heat and a scalpel can be open the ONE.
Unless HTC repair center have an opening method that we dont know, they should give you a new device.
Click to expand...
Click to collapse
iFixits teardown was flawed. If you pop the two speaker enclosures off there are screws that allow you to open the device.

Acetherockr said:
iFixits teardown was flawed. If you pop the two speaker enclosures off there are screws that allow you to open the device.
Click to expand...
Click to collapse
Oh lord...... I hope that is true, in that case the chances of choosing the ONE increase to 95%, because I'd really like to have one.
Even i will not have the need to open it, I get psychologically rested with this subject.
thx.

pack21 said:
Oh lord...... I hope that is true, in that case the chances of choosing the ONE increase to 95%, because I'd really like to have one.
Even i will not have the need to open it, I get psychologically rested with this subject.
thx.
Click to expand...
Click to collapse
Yup. The detachable speaker covers are the last seal in the assembly but iFixit acted under the assumption it's fully zero gap, so they broke it
Check the anandtech review discussing assembly :good:

is it possible to buy the speaker covers, i dented one of them :crying:

ant78 said:
is it possible to buy the speaker covers, i dented one of them :crying:
Click to expand...
Click to collapse
I haven't been able to find just the speaker covers But you can buy a ton of other parts here.
I'd bookmark it, they might add the speaker covers eventually. And who knows, if you're feeling adventurous maybe you can just do a color swap

Acetherockr said:
Yup. The detachable speaker covers are the last seal in the assembly but iFixit acted under the assumption it's fully zero gap, so they broke it
Check the anandtech review discussing assembly :good:
Click to expand...
Click to collapse
Could you show me the path to that discussion, already searched on google and can't find.
thx.

If they have identified an issue with hardware then thats good for you as you'll get a new device and your flashing has not been identified as they issue..... Your lucky they're doing it under warranty.
Mate don't worry about sending it off I've done it before sometimes its delivered earlier than expected and had my screen replaced before and there was nothing wrong with it as far as I'm concerned...I was happy with the service some people may have different experiences
Sent from my GT-N7100 using Tapatalk 2

HTC repair centres vary by country. HTC usually employ a company to look at them. So each experience will be different.

ste1164 said:
HTC repair centres vary by country. HTC usually employ a company to look at them. So each experience will be different.
Click to expand...
Click to collapse
Apparently they are
www.sbeglobalservice.com/ireland
Who are the HTC repair authorised people here
Sent from my Nexus 7 using xda app-developers app

JDR0iD said:
If they have identified an issue with hardware then thats good for you as you'll get a new device and your flashing has not been identified as they issue..... Your lucky they're doing it under warranty.
Mate don't worry about sending it off I've done it before sometimes its delivered earlier than expected and had my screen replaced before and there was nothing wrong with it as far as I'm concerned...I was happy with the service some people may have different experiences
Sent from my GT-N7100 using Tapatalk 2
Click to expand...
Click to collapse
Hope you are right mate
Fingers crossed
Sent from my Nexus 7 using xda app-developers app