Hey guys had my phone like a week or so and already it seems its faulty able to see lockscreen try to slide up moves a few cm's a time and never fully unlocks, able to use camera button to access phone but still unable to click anything via touchscreen other then lockscreen.
anyone had this problem or do i neeed to send back?
...when you restart phone it doesnt start with lock screen, can you use it, what hapen then?
still unable to use.
seems a little bit like my problem with TS, go and read my answer in "How is your optimus holding up" thread
my phone came back from service with new software, but i had to send it back again, coz it's probably a hardware failure
...i would send it back.
Hi... Currently i have the same problem with you...
1.Slide unlock it just few cm and cant unlock the phone...
2.On Off Phone... dont let it to stanby mode... few minute ago then can touch like normal...
3.If im go back to standby mode... i turn it on... then will back to cant touch... 4.Until next restart and wait for few minute...just like Num2.
Can i know what problem isit?
Im downgrade and Upgrade the Version... but it still same? anyone know which component is problem?
my phone came back from service about a week ago, everything seems fine so far
it seems, the problem was with the mainboard, it was changed, i'm not sure if they changed TS digitizer or so
Related
Hi guys,
This evening something wring happened with my HD2. Suddenly without any visible reasons touch screen stopped working. Actualy screen itself is working but it doesn't react on any touches. I did hard reset - no luck, screen is working but touch surface isn't, so basically my phone is almost dead :-(
Have you seen this behaviour ? Is there any possible way to fix it ? The only thing that comes in my mind which could cause something like this is static electricity shock, but if it kills HD2 screen I want my money back.
I guess now I should use warranty and this is just after 1 month of usage....
Just a stupd question
Don't be offended by my question, I just want to rule out the obvious.
You're not wearing gloves due to the cold outside?
Greetings
chuelibrueder
No, I'm not using gloves with HD2 :-(
I have the same problem. I believe that the connectors under the screen became loose.
I have send an email to htc and they told me to contact the retailer to check if they can replace the device and if not to contact the service center in Cyprus.
There is another thread about this issue here
i`m sure that warranty will solve it.. just contact your retailer.. good luck
Hmmm,
Yet another one having to go back due to hardware problems....
WB
I loose the touch screen today and the hardware button exept Home i think, i had to remove the battery and i waited 30s put it back and everything went in place, the phone had called one contact when i had the bug.
The only thing that happened before screen doesn't work and buttons : i received an MMS strange, i'm not sure i can rely on my phone
I only installed the 1.48 rom and the 3 patches (audio, sms and sd card)
20mihalko said:
i`m sure that warranty will solve it.. just contact your retailer.. good luck
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I contacted the service center in Cyprus and they offered to repair it but they don't have spare parts right now. I've also send an email to the retailer and wait for their answer.
Seems i have to wait after Christmas for a repair or exchange.
The good thing is that by pressing the screen with my palm or giving it a few solid taps it works for some time.
bBeware keyboard layout!
I had suffer bye used hadwritting layout sometime it cause screen doesn't responds
try change keyboard layout not hadwritting
Just had the same thing happen with mine, powers up but the screen wont respond anywhere i press. I have tried hard reset AND soft reset, nothing!
Have just restored factory ROM, and deleted hspdl and dropped off at vodaphone in town. Im gutted!!
really seems to be a production problem: i had to send my hd2 back to htc for screen replacement just 4 weeks ago... same fault as yours: the touchscreen wasn't responding to input anymore!
the last weeks i noticed that many people had this problem too...
wow.. keeping a close eye on this.. guess the same problem from the HD is creeping up to the HD2..
Well im hoping vodaphone dont turn around and say its not covered under warranty etc, I had to [like most ppl] sign up for two years to get this phone, i aint gonna be to happy if i have to spend the next 21 months of my contract without the handset i wanted!
Yikes , yesterday my screen didn't respond either (for the first time). Soft reset didn't work. After taking the battery out and leave it out for > minute it still didn't respond. I pressed the screen a little and then it worked again. Not sure if it was because of pressing the screen, but it did look that way. I hope this will be the last time this happens!
tnx!
dio62000 said:
Yikes , yesterday my screen didn't respond either (for the first time). Soft reset didn't work. After taking the battery out and leave it out for > minute it still didn't respond. I pressed the screen a little and then it worked again. Not sure if it was because of pressing the screen, but it did look that way. I hope this will be the last time this happens!
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Click to collapse
YESSS!!! thanx mate this worked like a charm!!
VlaJko79 said:
YESSS!!! thanx mate this worked like a charm!!
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Click to collapse
Well, it's been a few weeks now and I've had this problem several times again and worse, even after a hard reset; and almost each time I could fix it by pressing the screen/hardware buttons, but that shouldn't be the way, because I don't think it's good for the hardware, so I searched the forum and I think I found the two culprits (maybe a combination of the two):
1. The problem occured exactly the same day I began using my 16 GB card, class 2. It once happened that when I had the locked screen problem I took out the card and it immediately unlocked. But every now and then the phone still froze, even when I took out the SD card if the problem occured.
2. Then I have put off the automatic light adjustment settings and guess what; no more freezes!
It looks like a combination of power settings and use of SD card. I'm not very technical, but even when it looked like it was a hardware fault at first, it now seems it's a software fault after all.
Touchscreen doesnt work
Well F4CK my screen will not respond to touch at all anymore seems that this is a problem that is not well addressed tmobile is sending out a new one but the question is when will the touchscreen stop working on that "new" one.NOT happy at all.
Well this has now happened to me....no touch response but hardware buttons working, screen still displays-- off to JB HIFI as soon as I can to replace.
OOOKK I had this problem when i just flashed my phone with a costum rom. As far i remember my phone fall down once or twice but not something bad. I have the silicone cover and screen protector. If it was a hardware problem i believe that it shouldn't work at all even if you had to use the hardbuttons. Which that was how i would have to use to unlock the screen. I will go back to the factory rom and settings to see if there is any difference. My current rom is AthineOS 3.14 and Radio 2.15.50.14.
If for any reason you want to access your cellphone and you don't have time go through troubleshooting. I Suggest you download mymobiler which connects the phone and you can use it through your pc. Make sure you take the sd card before you connect. Here is the website www.mymobiler.com
In my case, my phone was RIP. The touch screen stopped working after installing a custom ROM. I installed the latest official ROM from T-Mobile and my phone and came back to life
Guys i need help my HD2 is 3months old and I've flashed 3 different Roms on it, about a week and a half ago it started acting funny, the touch screen wouldn't respond all the time especially if i lock it using the power button, now anytime i press the power button the touch doesn't respond at all sometimes i have to reset it 50x before the touch comes back so now I've resorted to my phone always being on & having it charge whenever i can to avoid it dying as it doesn't respond to touch when i wake it up again.
is it a software thing or do i need to send it back for hardware repairs?
if your planning on sending it back then make sure you flash your old stock ROM and remove any HSPL etc.
i cant tell from your question if you have flashed a new ROM since you have been having these issues? if you havent try that, if you had a bad flash then hard resets might not work so flashing it again may help.
as for a hardware problem, thats not really my area but with things to do with other hardware, if it works then it works, hardware doesnt usually stop an start unless it has power or heat issues, it sounds like you can run it fine so long as it doesnt shut down? if thats the case then id be thinking it may be more likely software, course youll know if that is the case if you flash a new ROM
i will flash a new rom tonight, Dutty's always seemed to work fine so i will try with that, since i never took insurance or a warranty out on it i guess it doesnt matter if it has spl on it or not.
oh new development, if i press & hold the power button really hard i can use the touch screen but as soon as i let go it stops responding again.
that dont sound good, hope the flash works but its sounding more an more like a hardware issue.
You'll need to pull the HSPL off if you want them to tinker with it under warrenty (it has a year) or they may charge you
I had the same problem with my phone. I flashed different roms for it, but the touchscreen still didnt work. I sent it in for warranty repair.
well i just flashed it back to Dutty's Rom & its fine for now, i will give it a day & if its not fine tomorrow i will send it in, thanxs for the help guys
phone is ok now its only frozen twice for a drum total of 4secs so i guess it was something in the Energy Rom i installed, never doing it again lol
hello, recently my phone's touchscreen does not work. Only when I initially turn it on, it will work until I turn off the screen or if someone calls, I am able to answer then the touchscreen works. Other than that, if I power on the screen, I cannot unlock it at all. I am currently using NAND version of Android on my phone and it have been perfectly fine for weeks. Does anyone have any clue? I have already tried to load a different version of the rom but still the same problem is occurring.
Could be a hardware problem. Send it back for repair.
This is a hardware problem. Send it back to HTC for repair.
Sent from my HTC HD2 using Tapatalk
Try turning on your screen with the other buttons beside the red end call one.
This happened to me, however, eventually, it stopped working whenever i pressed any of the other buttons to turn on the screen for touch to work also, so it's best to send it for repair while you still can.
For all of you having issues with screen freeze, here is my take. (Before I waste any of your time, I just want to say that I finally had to send it to HTC for repair) This is NOT a software issue but a hardware issue.
I have been flashing roms ever since HTC 8225 came out. I don't want to sound like an expert, but I am an above average user.
I have been using my HD2 for over a year. Then the screen started freezing out of the blue after it locks. Then I had to reboot it and it worked as long as it didn't lock.
Then I figures out that it started working when i awoke the phone by pressing the "BACK" button. So I kept doing that for a while till that stopped working. Then I figures out that if I tilt the phone sideways, almost like changing the screen to landscape, brought it back to upright position, and pressed the back button, it unlocked. However, this also stopped working after few days.
(I also tried to flash many different roms to make sure that this is not a software problem)
Finally the touchscreen stopped working altogether.
Then I called HTC to see if I was still under warranty. I thought I was way past the warranty period but HTC said that I was under the warranty. So I send in the phone for repair and it is on the way back from repair. I didn’t have to pay anything since it was still under warranty.
If your phone is under warranty, send it in for repair as soon as possible. Even if it works for a little while, it needs to be fixed.
I just wrote what I have learned by trying different things. When I flashed factory roms and the screen is totally unresponsive, I concluded that it is a hardware issue.
If you know better, share it with the community!
Thanks for the response everyone.
I have tried to turn on the phone using any other button but the red button and it works. But as most of you already experienced, it will probably get worse. I don't think my phone is under warrantee anymore so is there a repair kit for this?
I have worked on a handful of HTC phones but the HD2 is different. You need to use a soldering iron to remove the touch screen connection. I personally don’t like to deal with stuff like that! As far as a kit, I am not sure. There are videos on youtune which can walk you through changing the screen. Then again, I am not sure what needs to be changed. Is it the screen? Is it the digitizer or something else? Keep searching... Good Luck!
digitizer broken, send the HD2 for repair
Obviously, if you phone still falls into warranty period, reflash original stock WM
good luck
Hi All, I have a problem with my HD2 I Update the radio to 2.15.50.4 and when I want to unlock the screen the touch do not respond, i back the radio 2.12.50.2 and the same thing not unlock, anyone Know what is the problem, sorry for my english and Thaks to all.
I change the Rom Too and the same thing, for reference.
Try turning it on with the green button instead of the red one. Mine was doing this, had to send it in, it's a hardware problem between the buttons and the digitizer. Needs to be replaced if it's the same problem. Seems somewhat common. Even flashing back to full stock didn't fix it, it was definitely a hardware issue for me. If you're changing roms, and it's still happening, that doesn't sound good.
Sorry for the bad news, it sucks.
Thanks Willr001, Look similar to your problem and it's the same thing, with the rest of the buttons don't have the problem, how much cost to you to fix the problem??? and thaks for your answer, thanks to you now can unlock my cell, with problem but can unlock.
I don't get how it could be the buttons if you're able to get in to MAGLDR using the power button?
The problem will keep getting worse, I think it will next stop working with the green button, mine took like 4 days from the time the red button stopped working to the green button stopping.
The red button still works fine, it just makes it so the touch screen doesn't work, so MAGLDR would still work fine.
I don't know how much it costs to fix, I'm not sure if it's the buttons, screen, or motherboard that needs to get replaced. Mine was under warranty, so they fixed for free.
HTC knows it's a defect, if you're under warranty, their service center may do it for free.
Thanks for the answer, yea the i can go MagLDR with the red button, and unlock with any other button exept the red, I will verify if si still in warranty for make the same that you, by the way do you think the posibility of change to WM 6.5 to look if the problem remain in that Rom?
You could try, when it happened to me I flashed another WM6 rom, still happened, so then I flashed the original Stock T-Mobile/HTC rom. When it still happened there, I knew it was broke. Made it easy to send back though, because I'd put the stock rom on (warranty people like to see stock roms).
i can't see this is cause by hardware failure. It seems to be a hardware buttons mapping problem so its mean just the software.
I think too that is software problem because I don't need to prees the button to block the screen, only with touch on the button without press is enought to stop function the screen, but i don't have warranty Yet, so I try to solve this for my own, I apreciate all help that you can give me.
i9m having the same problem, i fixed permission and then all buttons wont work. ill try to reinstall the rom and see if the problem will be resolved. im so depressed right now.
It started happening maybe 2 days ago. Im running the newest version of Hyperdroid and have never had any problems. Whenever i turn my phone on and attempt to unlock it by either sliding the tab, turning the dial, or sliding the lense down, the screen doesnt respond to my touch. I have to try like 3 times before i can finally unlock my phone, its super annoying.
Anyone have a fix for this or advice?
Thanks!!
Set my phone to "menu unlock" but when i put menu, the touchscreen wont work! It's getting really frustrating. Could the phone be going bad?
UPDATE: now my touchscreen wont work at all! pretty much my phone is useless now. anyone help?
rageagainsttx said:
UPDATE: now my touchscreen wont work at all! pretty much my phone is useless now. anyone help?
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Your digitizer is dead. If you are still under warranty, I suggest you flash back your WM stock and send your phone back in for repair. Unfortunately, there is no other way around this. Read here for more info http://forum.xda-developers.com/showpost.php?p=12105680&postcount=1