Guys i need help my HD2 is 3months old and I've flashed 3 different Roms on it, about a week and a half ago it started acting funny, the touch screen wouldn't respond all the time especially if i lock it using the power button, now anytime i press the power button the touch doesn't respond at all sometimes i have to reset it 50x before the touch comes back so now I've resorted to my phone always being on & having it charge whenever i can to avoid it dying as it doesn't respond to touch when i wake it up again.
is it a software thing or do i need to send it back for hardware repairs?
if your planning on sending it back then make sure you flash your old stock ROM and remove any HSPL etc.
i cant tell from your question if you have flashed a new ROM since you have been having these issues? if you havent try that, if you had a bad flash then hard resets might not work so flashing it again may help.
as for a hardware problem, thats not really my area but with things to do with other hardware, if it works then it works, hardware doesnt usually stop an start unless it has power or heat issues, it sounds like you can run it fine so long as it doesnt shut down? if thats the case then id be thinking it may be more likely software, course youll know if that is the case if you flash a new ROM
i will flash a new rom tonight, Dutty's always seemed to work fine so i will try with that, since i never took insurance or a warranty out on it i guess it doesnt matter if it has spl on it or not.
oh new development, if i press & hold the power button really hard i can use the touch screen but as soon as i let go it stops responding again.
that dont sound good, hope the flash works but its sounding more an more like a hardware issue.
You'll need to pull the HSPL off if you want them to tinker with it under warrenty (it has a year) or they may charge you
I had the same problem with my phone. I flashed different roms for it, but the touchscreen still didnt work. I sent it in for warranty repair.
well i just flashed it back to Dutty's Rom & its fine for now, i will give it a day & if its not fine tomorrow i will send it in, thanxs for the help guys
phone is ok now its only frozen twice for a drum total of 4secs so i guess it was something in the Energy Rom i installed, never doing it again lol
Related
Hi guys,
This evening something wring happened with my HD2. Suddenly without any visible reasons touch screen stopped working. Actualy screen itself is working but it doesn't react on any touches. I did hard reset - no luck, screen is working but touch surface isn't, so basically my phone is almost dead :-(
Have you seen this behaviour ? Is there any possible way to fix it ? The only thing that comes in my mind which could cause something like this is static electricity shock, but if it kills HD2 screen I want my money back.
I guess now I should use warranty and this is just after 1 month of usage....
Just a stupd question
Don't be offended by my question, I just want to rule out the obvious.
You're not wearing gloves due to the cold outside?
Greetings
chuelibrueder
No, I'm not using gloves with HD2 :-(
I have the same problem. I believe that the connectors under the screen became loose.
I have send an email to htc and they told me to contact the retailer to check if they can replace the device and if not to contact the service center in Cyprus.
There is another thread about this issue here
i`m sure that warranty will solve it.. just contact your retailer.. good luck
Hmmm,
Yet another one having to go back due to hardware problems....
WB
I loose the touch screen today and the hardware button exept Home i think, i had to remove the battery and i waited 30s put it back and everything went in place, the phone had called one contact when i had the bug.
The only thing that happened before screen doesn't work and buttons : i received an MMS strange, i'm not sure i can rely on my phone
I only installed the 1.48 rom and the 3 patches (audio, sms and sd card)
20mihalko said:
i`m sure that warranty will solve it.. just contact your retailer.. good luck
Click to expand...
Click to collapse
I contacted the service center in Cyprus and they offered to repair it but they don't have spare parts right now. I've also send an email to the retailer and wait for their answer.
Seems i have to wait after Christmas for a repair or exchange.
The good thing is that by pressing the screen with my palm or giving it a few solid taps it works for some time.
bBeware keyboard layout!
I had suffer bye used hadwritting layout sometime it cause screen doesn't responds
try change keyboard layout not hadwritting
Just had the same thing happen with mine, powers up but the screen wont respond anywhere i press. I have tried hard reset AND soft reset, nothing!
Have just restored factory ROM, and deleted hspdl and dropped off at vodaphone in town. Im gutted!!
really seems to be a production problem: i had to send my hd2 back to htc for screen replacement just 4 weeks ago... same fault as yours: the touchscreen wasn't responding to input anymore!
the last weeks i noticed that many people had this problem too...
wow.. keeping a close eye on this.. guess the same problem from the HD is creeping up to the HD2..
Well im hoping vodaphone dont turn around and say its not covered under warranty etc, I had to [like most ppl] sign up for two years to get this phone, i aint gonna be to happy if i have to spend the next 21 months of my contract without the handset i wanted!
Yikes , yesterday my screen didn't respond either (for the first time). Soft reset didn't work. After taking the battery out and leave it out for > minute it still didn't respond. I pressed the screen a little and then it worked again. Not sure if it was because of pressing the screen, but it did look that way. I hope this will be the last time this happens!
tnx!
dio62000 said:
Yikes , yesterday my screen didn't respond either (for the first time). Soft reset didn't work. After taking the battery out and leave it out for > minute it still didn't respond. I pressed the screen a little and then it worked again. Not sure if it was because of pressing the screen, but it did look that way. I hope this will be the last time this happens!
Click to expand...
Click to collapse
YESSS!!! thanx mate this worked like a charm!!
VlaJko79 said:
YESSS!!! thanx mate this worked like a charm!!
Click to expand...
Click to collapse
Well, it's been a few weeks now and I've had this problem several times again and worse, even after a hard reset; and almost each time I could fix it by pressing the screen/hardware buttons, but that shouldn't be the way, because I don't think it's good for the hardware, so I searched the forum and I think I found the two culprits (maybe a combination of the two):
1. The problem occured exactly the same day I began using my 16 GB card, class 2. It once happened that when I had the locked screen problem I took out the card and it immediately unlocked. But every now and then the phone still froze, even when I took out the SD card if the problem occured.
2. Then I have put off the automatic light adjustment settings and guess what; no more freezes!
It looks like a combination of power settings and use of SD card. I'm not very technical, but even when it looked like it was a hardware fault at first, it now seems it's a software fault after all.
Touchscreen doesnt work
Well F4CK my screen will not respond to touch at all anymore seems that this is a problem that is not well addressed tmobile is sending out a new one but the question is when will the touchscreen stop working on that "new" one.NOT happy at all.
Well this has now happened to me....no touch response but hardware buttons working, screen still displays-- off to JB HIFI as soon as I can to replace.
OOOKK I had this problem when i just flashed my phone with a costum rom. As far i remember my phone fall down once or twice but not something bad. I have the silicone cover and screen protector. If it was a hardware problem i believe that it shouldn't work at all even if you had to use the hardbuttons. Which that was how i would have to use to unlock the screen. I will go back to the factory rom and settings to see if there is any difference. My current rom is AthineOS 3.14 and Radio 2.15.50.14.
If for any reason you want to access your cellphone and you don't have time go through troubleshooting. I Suggest you download mymobiler which connects the phone and you can use it through your pc. Make sure you take the sd card before you connect. Here is the website www.mymobiler.com
In my case, my phone was RIP. The touch screen stopped working after installing a custom ROM. I installed the latest official ROM from T-Mobile and my phone and came back to life
i'm experiencing a problem, every time i try to turn off my device the screen becomes unresponsive, also I tried to flash now a nand android ROM and i'm not even able to input my PIN number to unlock my device because my screen does not responds i really need help... pls i really apreciate if someone can help me with this
Update: now is getting worse, now the screen does not respond at all, i have picture, but it does not do anything, does not recognize anything, even turn off by itself just like if you where not doing anything to the screen, please I really need help
Maybe you could pull out the battery then put it back in and before you boot up, enter bootloader mode by holding the end button down and both the volume buttons down at the same time....then restart with a fresh rom or something...you probably already know this is a hard reset and everything will be flashed back to whatever rom you have....but maybe it will fix whatever is in conflict with your phone... a fresh start! But if your flashing roms then you probably already know this. Hope this helps.
The digitizer/lcd combo is pretty much dead on your phone. Same thing happened to many members here on the forum as well, those who own HD2s and even other HTC devices. Solution is for HTC to replace it (the digitizer). Chances are you are still under warranty; send it in for a free repair. If not under warranty, will cost you ~ 110 USD. I am currently waiting for mine to be repaired.
hello, recently my phone's touchscreen does not work. Only when I initially turn it on, it will work until I turn off the screen or if someone calls, I am able to answer then the touchscreen works. Other than that, if I power on the screen, I cannot unlock it at all. I am currently using NAND version of Android on my phone and it have been perfectly fine for weeks. Does anyone have any clue? I have already tried to load a different version of the rom but still the same problem is occurring.
Could be a hardware problem. Send it back for repair.
This is a hardware problem. Send it back to HTC for repair.
Sent from my HTC HD2 using Tapatalk
Try turning on your screen with the other buttons beside the red end call one.
This happened to me, however, eventually, it stopped working whenever i pressed any of the other buttons to turn on the screen for touch to work also, so it's best to send it for repair while you still can.
For all of you having issues with screen freeze, here is my take. (Before I waste any of your time, I just want to say that I finally had to send it to HTC for repair) This is NOT a software issue but a hardware issue.
I have been flashing roms ever since HTC 8225 came out. I don't want to sound like an expert, but I am an above average user.
I have been using my HD2 for over a year. Then the screen started freezing out of the blue after it locks. Then I had to reboot it and it worked as long as it didn't lock.
Then I figures out that it started working when i awoke the phone by pressing the "BACK" button. So I kept doing that for a while till that stopped working. Then I figures out that if I tilt the phone sideways, almost like changing the screen to landscape, brought it back to upright position, and pressed the back button, it unlocked. However, this also stopped working after few days.
(I also tried to flash many different roms to make sure that this is not a software problem)
Finally the touchscreen stopped working altogether.
Then I called HTC to see if I was still under warranty. I thought I was way past the warranty period but HTC said that I was under the warranty. So I send in the phone for repair and it is on the way back from repair. I didn’t have to pay anything since it was still under warranty.
If your phone is under warranty, send it in for repair as soon as possible. Even if it works for a little while, it needs to be fixed.
I just wrote what I have learned by trying different things. When I flashed factory roms and the screen is totally unresponsive, I concluded that it is a hardware issue.
If you know better, share it with the community!
Thanks for the response everyone.
I have tried to turn on the phone using any other button but the red button and it works. But as most of you already experienced, it will probably get worse. I don't think my phone is under warrantee anymore so is there a repair kit for this?
I have worked on a handful of HTC phones but the HD2 is different. You need to use a soldering iron to remove the touch screen connection. I personally don’t like to deal with stuff like that! As far as a kit, I am not sure. There are videos on youtune which can walk you through changing the screen. Then again, I am not sure what needs to be changed. Is it the screen? Is it the digitizer or something else? Keep searching... Good Luck!
digitizer broken, send the HD2 for repair
Obviously, if you phone still falls into warranty period, reflash original stock WM
good luck
I think here might be something wrong with the htc sense, but the thing is, that my hd2 touchscreen wont respond to my touch. When i'm at the unlock screen, i cant slide it to open up. This wont change after reboot either.
So eventually i set a hard-reset on the phone, but it didn't work after that either. I tried three times, no respond. Without the sim and with it in.
I cant recive calls or text messages, because i cant tap my PIN in, neither i could open or answer. I'm f***ed.
Okay, the next day i do my fourth hard-reset, and it starts working again, but after a time of use, it will start getting slow with the touch again, and then it will stop responding again. So I don't now what to do. There is now warranty time left, so i want to see what i can do my self before taking it to a repairing place and pay 100 € for it.
This is my everyday phone, and i would like to get it back to normal state as soon as possible, so many many many thanks to all who try to help me out of this
Cheers,
Nother
notherman10 said:
I think here might be something wrong with the htc sense, but the thing is, that my hd2 touchscreen wont respond to my touch. When i'm at the unlock screen, i cant slide it to open up. This wont change after reboot either.
So eventually i set a hard-reset on the phone, but it didn't work after that either. I tried three times, no respond. Without the sim and with it in.
I cant recive calls or text messages, because i cant tap my PIN in, neither i could open or answer. I'm f***ed.
Okay, the next day i do my fourth hard-reset, and it starts working again, but after a time of use, it will start getting slow with the touch again, and then it will stop responding again. So I don't now what to do. There is now warranty time left, so i want to see what i can do my self before taking it to a repairing place and pay 100 € for it.
This is my everyday phone, and i would like to get it back to normal state as soon as possible, so many many many thanks to all who try to help me out of this
Cheers,
Nother
Click to expand...
Click to collapse
Have you flashed HSPL on it or this is all stock ROM?
honestly it looks like a hardware issue to me.
well i looked at the stats, and seems like i have HSPL on it, but it's not bought from a reseller, it was bought second-hand. it has worked perfectly until a few days ago, then the freezing started.
notherman10 said:
well i looked at the stats, and seems like i have HSPL on it, but it's not bought from a reseller, it was bought second-hand. it has worked perfectly until a few days ago, then the freezing started.
Click to expand...
Click to collapse
ok if it has HSPL on there that means someone flashed something on there.
I would flash task29, then flash the ROM of your choice and see if it still does it.
If the ROM is the problem a hard-reset won't fix it, so let's try this and see what happens.
Okay thanks for the help
the only problem is that i'm running on a mac, and i cant find any software to flash the hd2 on a mac..? Do you now any?
and could you link me a thread or a tutorial to how to flash 'cause i'm quite new with this anyway.
Thanks!
notherman10 said:
Okay thanks for the help
the only problem is that i'm running on a mac, and i cant find any software to flash the hd2 on a mac..? Do you now any?
and could you link me a thread or a tutorial to how to flash 'cause i'm quite new with this anyway.
Thanks!
Click to expand...
Click to collapse
There is no way to do this on a mac, find a PC.
ok, here's the quick version.
1) download the attached file from this post:
http://forum.xda-developers.com/showpost.php?p=5848003&postcount=19
2) turn your phone off, then turn it back on while holding the vol-down arrow, this will bring you to a tri color screen. Make sure you are plugged in via USB.
(you could do this via activesync, but I want to avoid the freeze so this gets you right into bootloader)
3) unzip the file and run it, follow the on-screen instructions, it will flash task 29, which is basically a good reformat.
4) if you are fast, hold the vol down arrow when it reaches 100% and don't let go till you're back at the tri-color screen. If it goes to the splash screen it will stay there forever (because there is nothing flashed on your phone now). You have to do a battery pull or press the reset button. In this case hold the vol-down arrow again and power on the device to get you into the tri-color screen again.
5) Download the ROM of your choice from this forum:
http://forum.xda-developers.com/forumdisplay.php?f=534
They are all custom ROMs, my favorite is the this one currently:
http://hotfile.com/dl/117879873/9b01b43/Energy.Leo.29020.Sense2.5.Cookie.2.0.sencity.May.14.7z.html
It was taken from this thread:
http://forum.xda-developers.com/showthread.php?t=591784
and is the awesome one with big finger friendly buttons as well as that awesome blackish theme (Sencity)
If you don't want a custom ROM then go to the HTC support site and find your stock ROM, download and flash that via SD card (I am assuming you have an international HD2 and not a TMOUS one).
If for some reason you have a TMOUS one DO NOT GO THRU HTC BUT USE TMOBILE'S SUPPORT SITE.
Let's get you rocking and rolling!
Thank you very much for your help, i'm very grateful
I'm going to run W7 virtually, just to be quick.
And I was thinking to flash straight to Android, is that possible? Like android 2.3 or something.
Cheers!
sorry if I made you unhappy, but my phone is now in a technic service due to same problem, it never fixed with a rom update, day by day your problem will appear more frequently, this is a hardware issue, maybe digitizer maybe hardware buttons block your touch screen.. I will see what will happen after my phone come to my hands again..
Okay thanks.
I will see what the reflashing will do. Then if it doesn't work, i will take it to repairing.
Thanks!
notherman10 said:
Then if it doesn't work, i will take it to repairing
Click to expand...
Click to collapse
definitely send to repairing and dont try any thing by you self ... you will end doing more damage - except Software solution...
anyway i wish all the best and i hope you fixit
best regards from me
I tried soft reset, nothing. Pull'd out battery reboot, nothing. Can you guys recommend me with a few steps i should take ?
Thanks a lot i really need my hd2 this week
Task 29, flash winmo stock, check if touchscreen if working. If it is, flash HSPL 2.08, flash radio, MAGLDR, then android, check if it is working, if it isn't then try a different rom. If from winmo it isn't working, then more than likely it is a hardware problem, eg. your end key is interrupting touch inputs, so take it into repair, although currently HTC is facing repair problems so if you're willing to wait say a month or so, then sure, but if it were me, i'd just buy a new phone.
Mann....i now feel that Android NAND is what gives users so many touch screen problems....yikesss !!!!
Im trying taks 29 now.
I installed this WinMo rom after task 29 and a hard reset:
Energy™-.¸¸.·´¯ 6.5|21916 / 6.5.X|29020 * Sense 2021
Still no touch screen. But the hardware keys are working. Will this be the end for me of a fantastic device and ****ing up 190 euro's
worst situation ever! when you slice your finger to unlock it and nothing happends !! it's a very common problem, HARDWARE related, not android nand related, i've been in the same situation after installing an app, somehow the screen became unresponsive.
i read somewhere that if you pressed a little hard above and arround the power button, the touchscreen starts to work again, because the digitalizer´s conectors are arround there, and i tried that and guess what?? it worked! after that installed button saviour app and never pressed the power button again.
but sadly, after a while the screen becomes unresposive again, so it´s just a temporal solution, now my touchscreen has become completly unresponsive and that trick doesn´t work any more
sounds like the digitizer issue thats been banded about on here
by the way, there are thousands of threats in the forum regarding the same problem, try to give them a read
huevo0000 said:
by the way, there are thousands of threats in the forum regarding the same problem, try to give them a read
Click to expand...
Click to collapse
I did read some, didn't gave me a single working solution. Is this a common problem with HD2's ?
My warranty is gone. Should i try to take it to a local repair shop ? Or take out my baseball bat and give it a good swing ?
It wasn't really supposed to happen you see. Android just requires us to use a lot of buttons and well, the hardware design wasn't meant for the buttons to be pressed a lot, so this happens, if you're unlucky.
Didn't use the power button that much really. Im thinking about selling my hd2 and buying a palm pixi to use for a couple of months. How much should i charge ? 60 bucks ?