Database Users

HD2 touch screen doesn't work

Hi guys,
This evening something wring happened with my HD2. Suddenly without any visible reasons touch screen stopped working. Actualy screen itself is working but it doesn't react on any touches. I did hard reset - no luck, screen is working but touch surface isn't, so basically my phone is almost dead :-(
Have you seen this behaviour ? Is there any possible way to fix it ? The only thing that comes in my mind which could cause something like this is static electricity shock, but if it kills HD2 screen I want my money back.
I guess now I should use warranty and this is just after 1 month of usage....

Just a stupd question
Don't be offended by my question, I just want to rule out the obvious.
You're not wearing gloves due to the cold outside?
Greetings
chuelibrueder

No, I'm not using gloves with HD2 :-(

I have the same problem. I believe that the connectors under the screen became loose.
I have send an email to htc and they told me to contact the retailer to check if they can replace the device and if not to contact the service center in Cyprus.
There is another thread about this issue here

i`m sure that warranty will solve it.. just contact your retailer.. good luck

Hmmm,
Yet another one having to go back due to hardware problems....
WB

I loose the touch screen today and the hardware button exept Home i think, i had to remove the battery and i waited 30s put it back and everything went in place, the phone had called one contact when i had the bug.
The only thing that happened before screen doesn't work and buttons : i received an MMS strange, i'm not sure i can rely on my phone
I only installed the 1.48 rom and the 3 patches (audio, sms and sd card)

20mihalko said:
i`m sure that warranty will solve it.. just contact your retailer.. good luck
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I contacted the service center in Cyprus and they offered to repair it but they don't have spare parts right now. I've also send an email to the retailer and wait for their answer.
Seems i have to wait after Christmas for a repair or exchange.
The good thing is that by pressing the screen with my palm or giving it a few solid taps it works for some time.

bBeware keyboard layout!
I had suffer bye used hadwritting layout sometime it cause screen doesn't responds
try change keyboard layout not hadwritting

Just had the same thing happen with mine, powers up but the screen wont respond anywhere i press. I have tried hard reset AND soft reset, nothing!
Have just restored factory ROM, and deleted hspdl and dropped off at vodaphone in town. Im gutted!!

really seems to be a production problem: i had to send my hd2 back to htc for screen replacement just 4 weeks ago... same fault as yours: the touchscreen wasn't responding to input anymore!
the last weeks i noticed that many people had this problem too...

wow.. keeping a close eye on this.. guess the same problem from the HD is creeping up to the HD2..

Well im hoping vodaphone dont turn around and say its not covered under warranty etc, I had to [like most ppl] sign up for two years to get this phone, i aint gonna be to happy if i have to spend the next 21 months of my contract without the handset i wanted!

Yikes , yesterday my screen didn't respond either (for the first time). Soft reset didn't work. After taking the battery out and leave it out for > minute it still didn't respond. I pressed the screen a little and then it worked again. Not sure if it was because of pressing the screen, but it did look that way. I hope this will be the last time this happens!

tnx!
dio62000 said:
Yikes , yesterday my screen didn't respond either (for the first time). Soft reset didn't work. After taking the battery out and leave it out for > minute it still didn't respond. I pressed the screen a little and then it worked again. Not sure if it was because of pressing the screen, but it did look that way. I hope this will be the last time this happens!
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YESSS!!! thanx mate this worked like a charm!!

VlaJko79 said:
YESSS!!! thanx mate this worked like a charm!!
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Click to collapse
Well, it's been a few weeks now and I've had this problem several times again and worse, even after a hard reset; and almost each time I could fix it by pressing the screen/hardware buttons, but that shouldn't be the way, because I don't think it's good for the hardware, so I searched the forum and I think I found the two culprits (maybe a combination of the two):
1. The problem occured exactly the same day I began using my 16 GB card, class 2. It once happened that when I had the locked screen problem I took out the card and it immediately unlocked. But every now and then the phone still froze, even when I took out the SD card if the problem occured.
2. Then I have put off the automatic light adjustment settings and guess what; no more freezes!
It looks like a combination of power settings and use of SD card. I'm not very technical, but even when it looked like it was a hardware fault at first, it now seems it's a software fault after all.

Touchscreen doesnt work
Well F4CK my screen will not respond to touch at all anymore seems that this is a problem that is not well addressed tmobile is sending out a new one but the question is when will the touchscreen stop working on that "new" one.NOT happy at all.

Well this has now happened to me....no touch response but hardware buttons working, screen still displays-- off to JB HIFI as soon as I can to replace.

OOOKK I had this problem when i just flashed my phone with a costum rom. As far i remember my phone fall down once or twice but not something bad. I have the silicone cover and screen protector. If it was a hardware problem i believe that it shouldn't work at all even if you had to use the hardbuttons. Which that was how i would have to use to unlock the screen. I will go back to the factory rom and settings to see if there is any difference. My current rom is AthineOS 3.14 and Radio 2.15.50.14.
If for any reason you want to access your cellphone and you don't have time go through troubleshooting. I Suggest you download mymobiler which connects the phone and you can use it through your pc. Make sure you take the sd card before you connect. Here is the website www.mymobiler.com

In my case, my phone was RIP. The touch screen stopped working after installing a custom ROM. I installed the latest official ROM from T-Mobile and my phone and came back to life

[Q] my phone wont Touch anymore

Guys i need help my HD2 is 3months old and I've flashed 3 different Roms on it, about a week and a half ago it started acting funny, the touch screen wouldn't respond all the time especially if i lock it using the power button, now anytime i press the power button the touch doesn't respond at all sometimes i have to reset it 50x before the touch comes back so now I've resorted to my phone always being on & having it charge whenever i can to avoid it dying as it doesn't respond to touch when i wake it up again.
is it a software thing or do i need to send it back for hardware repairs?

if your planning on sending it back then make sure you flash your old stock ROM and remove any HSPL etc.
i cant tell from your question if you have flashed a new ROM since you have been having these issues? if you havent try that, if you had a bad flash then hard resets might not work so flashing it again may help.
as for a hardware problem, thats not really my area but with things to do with other hardware, if it works then it works, hardware doesnt usually stop an start unless it has power or heat issues, it sounds like you can run it fine so long as it doesnt shut down? if thats the case then id be thinking it may be more likely software, course youll know if that is the case if you flash a new ROM

i will flash a new rom tonight, Dutty's always seemed to work fine so i will try with that, since i never took insurance or a warranty out on it i guess it doesnt matter if it has spl on it or not.

oh new development, if i press & hold the power button really hard i can use the touch screen but as soon as i let go it stops responding again.

that dont sound good, hope the flash works but its sounding more an more like a hardware issue.
You'll need to pull the HSPL off if you want them to tinker with it under warrenty (it has a year) or they may charge you

I had the same problem with my phone. I flashed different roms for it, but the touchscreen still didnt work. I sent it in for warranty repair.

well i just flashed it back to Dutty's Rom & its fine for now, i will give it a day & if its not fine tomorrow i will send it in, thanxs for the help guys

phone is ok now its only frozen twice for a drum total of 4secs so i guess it was something in the Energy Rom i installed, never doing it again lol

Call button not reacting in MAGLDR

Hey !
I've juste flashed HSPL3, radio 2.15.50.14 and MAGLDR 1.12, I didn't had any problems until now. The Call button is not reacting at all in MAGLDR, so I cannot do anything. After searches I still don't know how to repair this bug.
I'm new with HD2 flashing, I need your help.
Thanks guys !

I find sometimes it didn't react first time, give it a few tries it should work, if not I'd recommend reflashing MAGLDR and trying again.

bates_1974 said:
I find sometimes it didn't react first time, give it a few tries it should work, if not I'd recommend reflashing MAGLDR and trying again.
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I agree. I found it not reacting at all, unless I held the button for a little while, rather than just press it.

Thanks for the quick answer !
Should I remove it (how ?) to reflash it ? (Because I reflashed it several times but it didn't worked)

You don't need to remove it to flash it again - it will overwrite your existing version. If you've already done that a few times and it's not worked, then I don't see any point in doing it again.
Don't really know what to suggest, to be honest!

Did you try v1.11 instead?

Yep but it seems to be the same. I've reflashed the official WM ROM and guess what, the call button is not working, but also the back one oO. What could be the problem source ? Radio ?

It could be something simple like the ribbon cable for the button pad is loose, but that's not the most likely explanation.
Unfortunately, that sounds like a hardware failure. If it's still under warranty then you'd best send it back.

@ tuftux: Ehm no that seems to be a hardware issue. I once blew some air in the micro usb jack and had two buttons not functioning for about half an hour, I suspect because of my breath being way too moist. Could anything similar have happened to you? Electronics don't like water, not even in the form of air

Maybe you're right for the water ! I just get this phone from a friend, and he told me that the buttons were working. I'll keep you up !

If your phone didn't get in contact with a 'wet' environment before the malfunctioning and after the last time you know it worked correctly, it's probably been a latent issue since you got it from your friend. This means that the problem has been there before you got it, and even if it goes away on its own, it'll probably come back every now and then, possibly growing worse in time...

[Q] HD2 Lockscreen & Power Screen problem

Hey guys, sorry for putting of "one-of-these" posts, but I've searched as many forms as I could to no avail regarding this particular problem: my lock-screen and my power/reboot screens are completely unresponsive when brought up. Well actually, the lock-screen will unlock with maybe 10-14 tries (by pressing the power button to turn the screen off and pressing it again to turn the screen on) but even thats kind of wonky.
I've flashed every Android Rom I could get my grimey hands on to see if that would fix the problem, and it doesn't, I've even tried dropping back to WinMo 6.5, nope. Now if I flash WP7, than the lock-screen is responsive, but I'm an Androidian and can't use WP7 for more than maybe 20 seconds.
I'm unsure as to whats causing the problem, at first I thought it may just be a hardware malfunction (as I use my HD2 to watch movies and TV shows quite a bit) but after flashing WP7 and finding that to work well I'm at a loss.
I'm running on Magldr 1.12
SPL-2.08 HSPL 8G
If there is anyone who could help, please do, as I love my HD2 flashed with Android....I'd really hate to have to flash WP7 to use my phone.
Thanks in advance!

I read this somewhere so it might work for you. Turn off auto brightness and screen rotation, it supposedly reduces the wakeup lag.

Huzzah! Thanks a bunch, that little trick helped out!
Nvrmnd, it worked maybe for about 4-5 unlocks and now reverted back to the old problem. Power-off/reboot still doesn't work.

I'm having the same problem.
Like you, I've been flashing many other roms (stocks, 6.5, and androids) and still same problem.
Have you fixed yours yet?

same problem

Same here... Any one able to find out the solution?

This exact problem happened to my phone today
If im understanding well, the screen is no more toucheble, i mean the bottons ( in the bottom) are working and the phone react to them but the screen does not react to the touches....
what can i do ?!?!?!??!??????
pls help me....

forza juve said:
If im understanding well, the screen is no more toucheble, i mean the bottons ( in the bottom) are working and the phone react to them but the screen does not react to the touches....
what can i do ?!?!?!??!??????
pls help me....
Click to expand...
Click to collapse
This seems more like a bad digitizer....try to press the power button down (kind a hard) and at the same time try to unlock your phone or touch the screen to see if it reacts to your touches and if it does, you have a bad digitizer because the minute you release the power button you are going to have the same issues again...the digitizer connector goes under the power button and it sometimes breaks causing that issue, you need to replace your digitizer, no way around it, sorry.

Non-responding touch screen

Hi there guys
I am running sensation xl rom 5 months now. I am running custom android roms about two years now so I am not a complete noob.
As I was playing with backgrounds themes etc, just for a new feeling, I installed GO Launcher from market and few themes. I then noticed that the phone was becoming progressively unresponsive. Sometimes I had to press twice or wait and press again. At a point the phone became completely unresponsive. I thought that maybe the launcher did something bad to the rom so I did a clean install of the rom again. The rom was booted normally and when I reached the point were I needed to configure the rom by touching nothing happened.
Up until then I was thinking that there was something wrong with the flashing rom so I flashed another trustworthy NDT MIUI rom that I was using for over 8 months without any problems. However the exctly same thing happend when I reached the point to enter the pin the screen was unresponsive. I even went back to the original win mobile 6.5 rom (eek) but no luck.
The phone has never ever had a drop. It doesn't have a screen protector but it is good as new.
Any ideas?
Do you think that I have to replace the screen?
Please guys help, I love my HD2

It seems that your screen is dying - what is unfortunately typical in HD2. Topic was discussed many times here on xda, look for it. It also happened to me. Replacing the screen is the solution, but first you should try HR, and try to avoid pressing right (hang up) button

rexx87 said:
It seems that your screen is dying - what is unfortunately typical in HD2. Topic was discussed many times here on xda, look for it. It also happened to me. Replacing the screen is the solution, but first you should try HR, and try to avoid pressing right (hang up) button
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thnx for the reply,
i looked before posting but nothing really helped me. Do you think that it is a coincidence that problems started when i installed the GO launcher?
Also I tried HR but nothing changed

And in the case you will have to change the touchscreen, be careful. Some new and some Chinese touchscreens are not supported by Android's kernel

try pressing alternately and simultaneously the power and call button

The "pressing the power button" trick worked but then stops working and then again and so on....Temporary fix.
I went to the HTC service and they asked 164 euros to change the screen's digitizer. No-way...
Thanx for the replies guys

HD2_TTs said:
The "pressing the power button" trick worked but then stops working and then again and so on....Temporary fix.
I went to the HTC service and they asked 164 euros to change the screen's digitizer. No-way...
Thanx for the replies guys
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Interested in buying it : PM me if interested too!

bib*oops said:
Interested in buying it : PM me if interested too!
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you have a pm