E Ink Spot after rooting... - Any fix? :( - Nook Touch General

Hello,
I just rooted my NST successfully with Touchnooter. After I used it a few minutes (about 5 mins), I found a black spot in the middle of my screen which won't go away.
It's everytime there, no matter what I do, even if it's off I can see the spot.
Powering the nook off and on again doesn't help.
Since I imported it, I can't replace it. That's what makes me really, really sad. Is there any way to fix this stucked spot?

Send the picture. It may help understand what is happening.

I'll do a picture if I'm at home.
After I used ADW Launcher and opened the App Drawer (where I slided from left, to right, etc. to look for the app i was searching), I got a stuck pixel (the e ink display doesn't have pixels? that's why i called it ink spot or stuck spot).
It looks like a dead pixel which is black all the time, even if my nook is off.

There have been a few reports of dead pixels.
I heard that somebody got an exchange because of it.
I doubt that anything you did with rooting caused this.
There are multiple "pearls" or blobs per pixels. See this microphotograph:
http://www.flickr.com/photos/pamoroso/5407255967/in/photostream/lightbox/
I don't think that you are seeing a single pearl getting stuck.
It seems to me that the problem must be electrical.
If it were me, I might try just for the heck of it to see if it could get "unstuck".
I'd try some full-page black white transitions, but I wouldn't hope too much.

I'd go for the unrooting path. If it comes back to original state, re-root again and check if the problem shows up again.
Forcing a black screen and coming back should work (sort of a screen reset), maybe a screen check program would do the trick (look for it in the market).

I already did use my backup, but that didn't help, sadly. It seems to me, that this pixel is burned in the screen now.
I also used a whole dark screen because I also hoped to reset this pixel, this was also not working.
Aww, it's driving me nuts. Is there really an app in the market that could help me? Because dead pixel at an e ink device aren't that normal. Oh well, so sad. And I paid 200€ for it + 1 cover + 1 light because of the import, now that. T_T
Thanks for your replies, apeine.

Draygon said:
I paid 200€ for it
Click to expand...
Click to collapse
Yow! They were selling refurbished ones on eBay for $65.
http://www.ebay.com/itm/Barnes-Noble-Nook-Simple-Touch-2GB-Wi-Fi-6in-Black-/300688948315?afsrc=1
Hmm, well they seem to be $79 now.

So, nobody knows a fix? T_T

like already said thi is a hardware issue..
it happens if you root or even if you root not..
its like you said a dead pixel.(on a TFT its not that bad because there are more pixel)
use the support(remove the root before)
thats the problem with a importet divice
its not cheap incase of an supportcase

As much as I like the Nook Simple Touch's general design, I have to say gross light diffuse!!! One day of use, extremely extremely extremely extremely extremely extremely extremely extremely careful on the screen. Now I have a white spot (when Glowlight is on) and black spot (noticeable on white background). Come on B&N! I really liked Nook (still do), but going with new Nook Glowlight (2013) is not an option for me at all. Up to now, no eReader can come close to the lovely Kindle Keyboard. It's like Windows XP of Microsoft products! :laugh:
P.S. I guess the black spot occurred because of rooting, if not just because of bad design of NSTwG.

The black spot was definitely unrelated to rooting. The fragility of the light diffuser film is a very well known issue since day one. When the glowlight first came out bloggers posted pictures of their damaged bright spots. Though of course B&N never admits anyvsuch thing on their web site, so people just keep unwittingly damaging them. Get a replacement and use a case that protects the screen at least when not reading. I use a Speck case that has a formed shell that snaps onto the back and a hard book cover front. The whole thing is covered in fake leather. The inside of the screen cover is velvet-ish. I damaged mine too when I first got it. I was extremely careful too. Since then I use the case religiously and I know not to let anything touch that screen at all not even casually. Just my fingers. Since then no problems. I agree it is a bad design to be so delicate and bad policy and bad customer treatment not to warn you about it.
Sent from my SPH-L900 using XDA Premium 4 mobile app

KEYofR said:
The black spot was definitely unrelated to rooting. The fragility of the light diffuser film is a very well known issue since day one. When the glowlight first came out bloggers posted pictures of their damaged bright spots. Though of course B&N never admits anyvsuch thing on their web site, so people just keep unwittingly damaging them. Get a replacement and use a case that protects the screen at least when not reading. I use a Speck case that has a formed shell that snaps onto the back and a hard book cover front. The whole thing is covered in fake leather. The inside of the screen cover is velvet-ish. I damaged mine too when I first got it. I was extremely careful too. Since then I use the case religiously and I know not to let anything touch that screen at all not even casually. Just my fingers. Since then no problems. I agree it is a bad design to be so delicate and bad policy and bad customer treatment not to warn you about it.
Sent from my SPH-L900 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Thanks! yes I was aware of these issues right off the bat, but bought one as my 2nd eReader. Believe it or not, after this happening, I'm just more in love of my K3. It's just such a sturdy beast! Best of all readers, for me it even defeats Paperwhite or what not. It gets beaten around in my backbag etc. and I've had it for several years now. No wear. Handsome as first day.
My plan was to make this my main eReader, but now I can't fully trust it, so it'd still be my night time reader. Now my plan: get a case, be even more careful... and cherish K3.
Edit: Well, I have to say that the black spot is extremely small, like 1 pixel. You have to really look close to notice it. The white spot is even smaller and just noticeable in Glowlight and from one direction! From 3 other directions, it's not noticeable at all. With this, I realized: 1. The device had been like this since I got it in mail. 2. Rooting has nothing to do with these issues.
I still love my NSTwG though.

Related

Already onto my 2nd Hero. Dead pixels et al

Folks,
After complaining to T-mobile UK about the gap at the top of my G2's screen and a couple of dead pixels (see thread: http://forum.xda-developers.com/showthread.php?t=542534) they kindly sent me another within 3 days. Unfortunately though this one has no gap (thanks) there are now 3 noticable dead pixels on the screen (most noticable on startup at t-mobile splash screen).
I just want to know if anyone else has had this problem and get a bead on what others are doing about it. Problem is now I have already had a swap out these guys are now saying the policy is to bring the phone into a t-mobile store and have it sent off to be checked which to me is TOTALLY unreasonable as the handset is supposed to be brand new.. ARRRGGGHH!!! Am I just being REALLY over the top? Should I just have to put up with the dead pixels??
i suppose it really does just depend on how bad they are.
I know you would just be on the edge of HTC's policy on pixels...they usually won't touch anything under four unless they're really obvious
Hmm.. Well there is one which is REALLY noticable during the startup and less so during operation. The other two are not quite as obvious during startup and practically invisible during normal ops. Thing I really want to know is whether or not this is common among users of this phone and they are just living with it as it doesn't really affect the use of the phone or is it just me that this is happening with?
People. If any of you are out there especially if you are on a UK t-mobile contract could you please try switching off your phone then switching it on and check you screen while the splash screen loads and see if you notice any dead pixels or see if you can get a black background and check.
I would be reluctant but prepared to put up with this if it were something which was the norm for the majority of new G2 handsets and really dont want to keep swapping my phone only for the dead pixels to be more noticable on the replacement. I guess it's just a peace of mind in numbers thing.
with current LCD technology, the odd dead pixel here and there is fairly normal, but thankfully not as wide spread as it used to be.
I've not seen any on the ones i have seen, and never had a dead pixel on the HTC built devices i have personally owned (going back to 2003/4), although my one and only PSP, which i bought the day it was released, had a crap load of them and was sold very soon afterwards!
I don't think it is particularly widespread to be honest, but there will always be one or two devices in a run that get a dodgy pixel or two.
have you checked the market to see if there is a pixel conditioning app? I'm sure i saw one somewhere. They don't always work, but it cant hurt to try...sometimes they come unstuck after a while.
oh, and i also have a t-mobile one. None on mine.
Dude.. Fortunately the only guy responding to this post is a guy who is being as helpful as you I can;t say I am even aware that pixel conditioning apps exist.. I'll have a look.
be lucky, i'm actually in a good mood at the moment! i guess it's the prescription painkillers i'm on (legitimately i might add...i'm not some sort of addict) overriding my natural hatred and grumpiness of being at work on a weekend....god bless opiates!
i've already pissed someone here off this morning before they kicked in!!
I bought a sim free Hero from Mobilefun. I'm now on my THIRD Hero due to replacing the last 2. The current one and first didn't have any screen issues but the second one did. As soon as i swithced it on, big bright spots. Sent it back straight away of course, as this is unacceptable.
The current one has a minor cosmetic flaw but I'm keeping it this time
Don't worry about being OTT about this. You pay a lot of money, you want something top notch.
Edit: Incidentally, Mobilefun customer service is the best I've experienced. Both handsets were replaced and in the palm of my hand again within 48 hours!
kingtendo said:
People. If any of you are out there especially if you are on a UK t-mobile contract could you please try switching off your phone then switching it on and check you screen while the splash screen loads and see if you notice any dead pixels or see if you can get a black background and check.
I would be reluctant but prepared to put up with this if it were something which was the norm for the majority of new G2 handsets and really dont want to keep swapping my phone only for the dead pixels to be more noticable on the replacement. I guess it's just a peace of mind in numbers thing.
Click to expand...
Click to collapse
I have a t-mobile contract hero, I can't see any dead pixels on the splash screen.
There is a tiny gap at the top (ie you can see some copper if you hold it at the right angle to a bright light, but It seems to be the same as all around the rest of the screen and so it doesn't really worry me.
Dude.. As far as the gap in the screen goes there SHOULDN'T be one. I had one on the last handset and changed mine. As I explained this one has some dead pixels but the gap is gone. I repeat it should NOT be there. All manner of dust and debri will eventually get stuck in there and on the underside of the display I am sure. If you can change it I certainly would. I think I will be attempting to change mine again (sigh)
definitely should not be a gap.
my first one does not have one, i'm waiting to see what the state of the second one is when i get home this afternoon. i hope it's ok.
I have a dead pixel as well in the top left corner but it's only noticeable on the startup screen so I don't mind. It's actually quite common with LCDs, my girlfriends iPhone has a couple and I've had phones in the past with some. You can google nearly any phone and find people dead pixels..palm pre, iphone 3gs, blackberry etc. You can return it but then you run the risk of getting a phone with other issues or more dead pixels.
my HTC Hero has 3 dead pixels but they dont bother me at all .
rhedgehog said:
be lucky, i'm actually in a good mood at the moment! i guess it's the prescription painkillers i'm on (legitimately i might add...i'm not some sort of addict) overriding my natural hatred and grumpiness of being at work on a weekend....god bless opiates!
i've already pissed someone here off this morning before they kicked in!!
Click to expand...
Click to collapse
Don't worry rhedgehog, I've already forgiven your faux pas this morning.
Sorry, post completely irrelevant to your issue!
kingtendo said:
Hmm.. Well there is one which is REALLY noticable during the startup and less so during operation. The other two are not quite as obvious during startup and practically invisible during normal ops. Thing I really want to know is whether or not this is common among users of this phone and they are just living with it as it doesn't really affect the use of the phone or is it just me that this is happening with?
Click to expand...
Click to collapse
You know i thought i had dead pixels at startup under the hero word, but when i loaded a pixel fixer app to check the dead pixes by cycleing different colours on the screen nothing showed im convinced the start up animation is glitched and makes it look like dead pixels!! get the app and check!!
I have a dead pixel too and mailed to the company from where i bought it. I mean, did pay a lot of money for it, 440€, so i expect a device wich has no dead pixels or gaps at all!! .
Let you know how things go.
cheers
I have 3 dead pixels on the startup screen one in the very top right. I don't notice them when the phone is in normal operation. if I get anymore I will be tempted to send. it back.
yrreP said:
Don't worry rhedgehog, I've already forgiven your faux pas this morning.
Click to expand...
Click to collapse
shut up Yrrep, or im snapping your SIM again!!! see you at work in the morning
Sorry, now back to the topic....
second g2 arrived and no gap or dead pixels on that one either.
Right, I've decided to ring T mobile about replacing my Hero due to the gap. Will it be an issue that it's more than 7 days since I recieved my phone?
T-Mobile will usually try and be funny with anyone requesting the return of a handset after 7 days but just stick to your guns.. The item is faulty but not instantly noticable. If you catch the rigt person you will be ok.. Just try calling back a few times if necessary. I think half the time I get stuff from them I because i hassle them so much.
By the way.. Can anyone recommend a good pixel testing/fixing app??

Strange stuff about replacement phone

So I contacted sprint about a dead pixel a long time ago, and they told me to wait until it gets back in stock on the website to get a replacement. The thirty days pass and no stock, so I contact sprint and they say I should have gone through tech to get a replacement. I do this, and I get sent the refurb replacement.
I guess I was kinda lucky, I got a 003 epson screen (I'm coming from Novatec) that's still on 2.1, so I can still root. There's the smallest thing underneath my menu and back buttons, it's almost like a scratch in the black stuff three, and a tiny bit of light leaks through. Hard to see if thee phones not st the right angle. The phone seems a little off though, and I noticed the back battery cover and the small surround around the phone are a different color, like graphite compared to the black. Here's a picture of what I'm talking about:
Sent from my PC36100 using XDA App
Doesn't show too well in the picture, but in person it's fairly different, it looks like a metallic paint or something compared to the flat black. It does feel a little bit less rubbery too.
The little scratch on the bottom is almost enough to make me want to seek out another replacement, comparing it to the tiny dead pixel I had it seems like I went through so much hassle to get something else that is just equally as annoying for such an expensive phone.
I'd be hard pressed to be able to get another 003 that's rootable, though root may be coming to froyo in the future I suppose.
Other differences with the refurb:
Inside the battery cover there are markings for XD-01 everywhere, on my old phone they all said XD-01 and the number 100507 followed it. The number 100507 isn't on the refurb phone anywhere.
There is a refurb sticker that says VTO 07/22/10 on it
Hard to distinguish colors in that picture, one back has light reflecting off of it, the other doesn't.
As for the scratch, it's a refurb right? Not much to comment on that one I think.
Edit: Do you still have both phones? Could you take the screen of the new phone and install it into the old phone?
I'm not so sure I'd want to do a screen transplant, I figure that's how the scratch got there in the first place...and my old screen has a dead pixel. Maybe I could just change the glass?
Yeah here's another pic, altho it's still hard to tell.
Sent from my PC36100 using XDA App

Brand new SGS2, screen defect

I just took delivery of my SGS2 yesterday, and I gotta say I absolutely love this phone. Coming from an LG eXpo with WinMo 6.5 and never having used Android, it doesn't even feel like a phone. Plus with all the easy integration with my Google accounts, I've never had a smoother transition to a new device before. All this makes it all the more difficult for me to have to send it back...
I'm not sure if anyone else has encountered this problem, but it looks like my phone came pre-packaged with burn in or something in the form of a dark circle near the upper right side of my screen. I've attached some photos of what it looks like.
I noticed this abnormality in the first 10 minutes or so of using the phone while looking at some photos on my Picasa account. I almost feel like this phone could have been a refurb unit, or the screen was reused or something. In fact, there appears to be more substantial burn in than I can photograph, as there are several other places where I can see strange distortions. Most, if not all, only show up when the brightness is less than 100%. I'd thought maybe it was some widget that caused the burn in, but I haven't been able to figure out which one it could be.
Anywho, I've already arranged an RMA thru Expansys-USA, and they did so without even asking any questions after my email with photos of the problem. So far I've received amazing support from Expansys-USA and definitely recommend them. Also going to see if I can request a replacement sent before I send back this one so I won't be without a phone during the shipping time, something they mention is possible in the RMA email (though they do charge you for it, to be refunded once they get the defective unit back and inspect it).
Would be interesting to see if anyone else has this problem. If there's already another post on this subject, sorry about this new one... didn't see any when I searched tho.
I can see the same thing on mine if I put it on the lowest brightness setting and display a grey image. Nowhere near as pronounced as on yours though, have to really really look for it, so can't be arsed to do anything about it.
Interesting that it's a perfect circle though, could it be just above the CPU or something?
Nope, haven't got that circle on mine at all.
Maybe an assembly worker lost their wedding ring, lol...
You'll be fine, it's an RMA for sure!
Defo a faulty phone
Sent from my GT-I9100 using XDA App
I believe that mark is from the vacuum suction cup on the assembly line from the automated machine that handles positioning the display component. It technically should disappear over time, but I don't know how long.
I don't think it's the CPU, though to be honest I'm not sure where it is under the screen. There is that odd gold-colored sensor or whatever under that area, I think.
If it's a wedding ring, maybe this phone's worth more than the sticker price! haha
Vacuum cup huh... that's pretty bad if it's damaging the screen while doing that. I don't want to wait and see if it will disappear. If I do wait and it doesn't go away I'll be out $725 on a phone with a screen that'll constantly bug me.
Kinda funny, as I was looking at the photos I attached, I saw two rings... one in the photo, and the real one. Startled me when I first saw it.
I didnt have the same problem as you but i had line banding or something on my one.. i had to replace it 4 times then noticed it overheated+smell coming from it.. so i just returned it and got my money back.
Just be aware that you might get another faulty phone.. If i was you i would wait till it comes out in the US.
That sucks, and it's not good that other people are having some issues as well. Good to hear that Expansys is honoring their agreements though
This is why I don't import anymore
RogerPodacter said:
I believe that mark is from the vacuum suction cup on the assembly line from the automated machine that handles positioning the display component. It technically should disappear over time, but I don't know how long.
Click to expand...
Click to collapse
Could well be spot on. I don't know if I'm imagining this, but I'm having more and more trouble seeing this ring on my display heh (had the phone for 9 days now).
RedBlueGreen said:
I didnt have the same problem as you but i had line banding or something on my one.. i had to replace it 4 times then noticed it overheated+smell coming from it.. so i just returned it and got my money back.
Just be aware that you might get another faulty phone.. If i was you i would wait till it comes out in the US.
Click to expand...
Click to collapse
Man, that's really unlucky! Knock on wood, I hope I don't get another bad one. However I'm not sure waiting will do me much good. History has shown me that branded devices tend to have a lot of crap on them and lack certain features at times, and I don't have as much time as I used to to keep up with the scene to make the phone operate better all the time. Also, I'm contract-free with unlimited data on AT&T, and I don't like being locked into contracts. This isn't my first non-US phone, though. I'm happy to pay the extra money so long as it means I don't have to sign a contract.
drleospaceman said:
This is why I don't import anymore
Click to expand...
Click to collapse
From the Expansys-USA thread, sounds like they'll ship the phone back to the UK to have it serviced for you if it ever goes bad. This doesn't sound uncommon, either, as I've had a friend here ship his JP Xbox 360 back to Japan to have it serviced (with a another friend's JP address), and another friend in Japan had his laptop sent back here to have it serviced. Also, there's always the chance a non-import one will be bad, too. Luck of the draw, I guess, and perhaps early-adopter woes. lol
Got my replacement on Saturday, been playing with it ever since to see if I could find any further problems. Definitely no circle this time around, and some of the vertical banding I saw on my old phone in the notification screen is gone, but now has some very slight horizontal banding. Not a deal-breaker tho, so this one's staying with me. Also, hard to tell but I think the yellow/dark left screen problem is present, but so slight I can barely detect it if it's there and not a trick of the eye.
Gotta thank Expansys-USA for their great customer service. I'll definitely order from them again.
-Tj- said:
I just took delivery of my SGS2 yesterday, and I gotta say I absolutely love this phone. Coming from an LG eXpo with WinMo 6.5 and never having used Android, it doesn't even feel like a phone. Plus with all the easy integration with my Google accounts, I've never had a smoother transition to a new device before. All this makes it all the more difficult for me to have to send it back...
I'm not sure if anyone else has encountered this problem, but it looks like my phone came pre-packaged with burn in or something in the form of a dark circle near the upper right side of my screen. I've attached some photos of what it looks like.
I noticed this abnormality in the first 10 minutes or so of using the phone while looking at some photos on my Picasa account. I almost feel like this phone could have been a refurb unit, or the screen was reused or something. In fact, there appears to be more substantial burn in than I can photograph, as there are several other places where I can see strange distortions. Most, if not all, only show up when the brightness is less than 100%. I'd thought maybe it was some widget that caused the burn in, but I haven't been able to figure out which one it could be.
Anywho, I've already arranged an RMA thru Expansys-USA, and they did so without even asking any questions after my email with photos of the problem. So far I've received amazing support from Expansys-USA and definitely recommend them. Also going to see if I can request a replacement sent before I send back this one so I won't be without a phone during the shipping time, something they mention is possible in the RMA email (though they do charge you for it, to be refunded once they get the defective unit back and inspect it).
Would be interesting to see if anyone else has this problem. If there's already another post on this subject, sorry about this new one... didn't see any when I searched tho.
Click to expand...
Click to collapse
I too have this issue at the bottom left of my screen, But i donno how to go about it, should i go ahead and ask for a replacement?? what did u do
Hardly noticable though
Tj,
I too have this issue at the bottom left of my screen, But i donno how to go about it, should i go ahead and ask for a replacement?? what did u do
Hardly noticable though
I would have it exchanged for another if you can. I had mine exchanged, but since I went with the cheap option the whole ordeal took almost a month (slow shipping). My replacement doesn't have a defect, but it's possible I have the yellow tint problem others have been reporting. I don't see it tho, and if it's there it doesn't bother me.
Sent from my GT-I9100 using XDA Premium App

[Q] Screen Problem

My friend is getting a new phone sometime this week. He currently has a Droid X, and told me he'd be willing to sell it to me for about 50 bucks. This includes the phone, charger, battery and extended battery. The only real problem other than a few minor nicks or dings in the case is the screen. He said he dropped it and the LCD appears to have bled or something. On the lower right corner there's a black spot with some discoloration around it, maybe about 1/4-1/2 inches in diameter. The touch sensitivity is fine, no dead spots. It's just the black on the screen. So, I have a few questions.
1.) Would a replacement screen be just fine? I've found this: http://www.amazon.com/Screen-Displa...N33K/ref=sr_1_2?ie=UTF8&qid=1326745234&sr=8-2. Would that be fine or would I need the digitizer as well? The glass is fine, no cracks or anything.
2.) Would replacing the screen be too much of a hassle? The touch screen functionality is completely fine. I used it myself. No problems whatsoever, except for the black spot. I'd really like a completely working display, though.
3.) I've looked into rooting it (which I would definitely do if I got a hold of it), and I've read there's problems with the latest software, which he has. How easy is this to root and install roms?
4.) Is this worth it? I have an upgrade in May, and an Eris now, so this would be really nice to hold me off until my upgrade. But is the time/extra screen worth it? At $75 total investment it doesn't seem too bad. Or should I just look the other way and not even bother with this?
Thanks in advance for any help or insight you guys might have.
You would just need a new LCD.
Replacing an LCD screen can be intimidating for someone who has never done it or anything like it. There are videos you can watch that will take you step-by-step, though.
There are no problems whatsoever with rooting the device. The latest firmware can be rooted in about eight minutes or less.
Whether it's worth it or not is up to you. My Droid X has two of those spots and it doesn't bother. I can say that the Droid X will give you plenty of roms to try out, and if you do successfully replace the LCD, the phone's resell value will be ~$120.
Sent from my DROIDX using XDA App
I've watched a few videos on how to do it and it doesn't seem too bad. I feel I could do it.
Thanks so much for your input. I believe I'm gonna get it then. So, hopefully by the end of this week I'll own a Droid X. Even if I don't replace the screen it'll be a huge upgrade over my Eris haha
Black Screen
Mine was doing the same thing its dead pixels in the display. I took mine to verizon and they replaced mine for free next day air!
I replaced the LCD on my DX myself using a youtube video, the only thing you need is a Torx wrench set and plastic pry tool. I thought it was totally manageable but my only caution is watch out for certain screws that hold the screen itself in. On my DX they were overtightened by the factory resulting in stripping. I had to take a special pair of pliers to loose and remove them.

my S7 Edge screen bleeds purple smudges

Exactly like this, I was just enjoying some Fallout Shelter, then the screen just turned bright, like washed out.
Then BAM! Prince Purple Rain memento right there!
https://youtu.be/VA8CGoEKZrY
I've read around that people experiencing this problem, their phones died a couple of days later,
gotta get rid of all my files
Have you fixed your phone yet dude?
I had the same issue, took it to Samsung and they replaced it.
I seen your post on Reddit. I would definately suggest you take that to Samsung. They'll replace it under warranty.
That's not normal mate, get it replaced pronto!
Damn it, mine just started this crap. No stores here, I hope they mail you one first.
--edit--
Wow, I have to make this piece of crap back to them. 10 business day turn around. Samsung doesn't take care of you.
--more edit--
The screen went out 2 hours after noticing the issue for the first time.
--edits strike back--
Just keeping up with this incase another comes across the problem. I just got an email stating the part to fix it is on back order. So this must be a common issue.
Yep, common problem. Happened to me too. Sent it under warranty, they replaced the screen. When I got it back, the screen was damaged from within. Sent it back, they replaced the screen. When I got it the second time, there was a dead pixel in the center of the screen. Sent it back, obviously. Still waiting for it.
Hi, just getting this out of the depths of the board,
My phone also started to do this, like 6 or 7 weeks ago. I couldn't get it replaced because I was off to go abroad for two months but I will send it in once I return. I'm still well in the two years of warranty so that isn't a problem to get it replaced after.
My screen didn't die though. It works fine and if you use the app Screen Adjuster Free and turn all sliders up by +5, the problem is gone except when the phone is very hot.
What I find VERY odd is that I only see those smudges in bright light. e.g. direct sunlight, or a LED lenser. And what makes it more odd is that, once I block the light with my hand for example, the smudges are gone. I can have a HUGE smudge all over the screen and when I block the light with my finger, literally only that area where the "shadow" of the finger would be goes normal again. It's like the LED crystals react to bright light and cause this.
Let me show you what I mean.
That is some weird ass malfunction.
I have KNOX triggered though so I hope they'll replace it anyway. No experience with Samsung warranty handling so far.

Categories

Resources