Operation #MotoBBB - Droid X General

Operation #MotoBBB:
I really don't know how useful making a new petition at Change.org is going to do, given that OP MOSH didn't lead us anywhere. But I feel that this + the BBB complaint rally may take us somewhere. Because, for each new BBB complaint, Motorola receives a brand new complaint, a brand new email to reply to and each email they ignore, the more their ratings and ranking and reputation will be affected at BBB.
So, here is the new petition @Change.org:
https://www.change.org/petitions/mo...s-unlock-the-bootloaders?share_id=ZhoxoqVsuz&
The aim of the petition is to get an apology from Motorola and Verizon, get all our Bootloaders unlocked AND get all the devices released within 18 months of the ICS release date to be updated to ICS.
The aim of the BBB complaint is to submit a personal, one on one complaint to Motorola. The way this works is that Motorola will get an email detailing the complaint and they should respond to it within a month, else it will count negatively on their ratings at BBB. An XDA member named iBolski already did this and he got a very detailed response. So this seems to be effective.
Secondly, I and several other users at the Droid X2 forums have also filed a complaint. Though we didn't get a response yet, I feel that Motorola is taking its time as it wants to respond correctly. So, I feel that this is adding pressure to them. Nevertheless, the fact that they MUST respond, otherwise face consequences definitely means that if a sizeable number of people complain, they will be under severe pressure.
So far 9,279 people signed the OP MOSH petition. I can't imagine how much pressure this will cause if each person who signed that petition also filed a BBB complaint. So many BBB complaints in such a short time would firstly be a record and secondly will be a huge pressure on Motorola who HAVE to respond to each and everyone of them, else face consequences.
Therefore, I URGE you to file a BBB complaint, even if you Don't sign the petition. But please do sign the petition once you file a complaint since that way I will know how many of you guys filed a BBB complaint!
Attached is a template letter for filing for the BBB complaint AND instructions on how to do so!
May we prevail! Please do submit this thread as a news tip! The more people know about this, the stronger we get! If you want to follow my ongoing struggle with Motorola, go to: http://forum.xda-developers.com/showthread.php?t=1547632
Instructions to File BBB Complaint + Template Complaint
God speed!
P.S: Moderators, upon consulting with a few xda members I felt that this is NOT spamming as I am soliciting the help of members across several forums. Hence, please do not ban or in other ways punish me. If this is spam, kindly let me know, since I have done this for the first time and moreover, as can clearly be seen from the post I am bringing forth a genuine concern that needs me to post this across all Motorola android phone forums! Thank you for understanding.

Related

Motorola Bootloader Petition (>10K sigs & Moto Response)

Visit Groubal and sign the petition: http://www.groubal.com/motorola-lockedencrypted-bootloader-policy/
Retweet: http://twitter.com/#!/ibproud/status/52265679990169600
Facebook Page: http://www.facebook.com/unlockmoto
UPDATE (14th June 2011):
We are now over the 10,000 mark.​
I have now spoken with Motorola and gotten confirmation that Motorola plan to unlock every device that will get an update in the second half of this year. This will include maintenance & firmware updates, but is still subject to Carrier approval.
The promising sign is that Verizon has already allowed Motorola to unlock a device on their network, the Xoom, which utilizes the unlockable/re-lockable model that Motorola intends on using across their devices.
I'm still looking to work with Motorola in the coming months to help see if we can make this a smooth process for Motorola and the community.
You can read the article here:
http://ausdroid.net/2011/06/14/an-u...witter&utm_campaign=Feed:+ausdroid+(Ausdroid)
Please share this where you can and keep it alive. I will continue to work with Motorola to see if we can get this thing torn wide open.
UPDATE (26th April 2011):
We are now at ~8,700 mark.​
Motorola has now responded to me, stating that they are looking at unlocking bootloaders across their devices late 2011.
The article for the story can be found here:
http://ausdroid.net/2011/04/26/the-little-aussie-taking-on-motorola-u-s/#more-8184
We're still seeking clarity around whether this will be for current devices or only future devices.
I couldn't have gotten this far without the support of everyone here. You guys and girls have been a huge support and help me turn this snowball into a wrecking ball.
Please share this where you can and keep it alive. I will continue to work with Motorola to see if we can get this thing torn wide open.
Previous Update (4th April 2011):
We are now at ~7600 mark.​
We're starting to slow down from our initial boom, so I have now set up a Facebook page to see if we can wrangle in some supporters that don't use Twitter or XDA.
I will need your help getting this out there. So share the facebook page where you can.
I'm also looking to see if anyone is interested in helping me Moderate the page. Please PM if you are.
Original Post:
Hi All,
I have created a Groubal (online petition) to get a response from Motorola on it's bootloader policy.
>>This petition started for the Atrix, but I made sure that it was for Motorola's overall Bootloader Policy. I have reached 200 signatures in 2 weeks, but now believe it's time to expand this out of the Atrix space and into the larger Motorola Dev community.
You guys and your silly petitions. They wont and don't ha e to do anything.
Sent from my MB860 using XDA App
DarrellRaines said:
You guys and your silly petitions. They wont and don't ha e to do anything.
Sent from my MB860 using XDA App
Click to expand...
Click to collapse
What can I say, I'm idealistic.
IMO waste of time.
Moto thinks they're God. Also, odds are your gorilla glass will be cracked before this bootloader.
On the other hand, class-action lawsuit is more appealing. Somehow get a lawyer to argue the users right to UTILIZE the hardware, as moto isn't. Lawsuits are the only thing corporations understand.
I did sign it, but I got no hopes...
tical2k said:
IMO waste of time.
Moto thinks they're God. Also, odds are your gorilla glass will be cracked before this bootloader.
On the other hand, class-action lawsuit is more appealing. Somehow get a lawyer to argue the users right to UTILIZE the hardware, as moto isn't. Lawsuits are the only thing corporations understand.
Click to expand...
Click to collapse
While litigation may be the way in the U.S. it is not the way in the land down under. We have Government appointed watchdogs that provide avenues for complaints and comments. If a complaint is sufficiently raised to an Ombudsman the company the complaint is about is charged a fee for every day the complaint is not resolved.
Unfortunately the Atrix is not commercially available in Australia and thus I cannot pursue this in a typical Australian way.
If suing the pants of Motorola is likely to work, then I encourage any U.S. Citizens to do so (but only after carefully considering the cause and affect).
I am simply encouraging everyone to focus their complaints rather than spreading it across so many channels and losing it's potency.
Also: in all honesty, it's not really wasting that much time, since I would normally be wasting this time flashing experimental Roms, which I can't do due to obvious readons.
Signed and linked to on Facebook. It's no more a waste of time than flashing a rom...
edit hehe. You beat me to the waste of time comment
Signed it just a second ago!
I'll sign but this has a much lower chance of succeeding than the AT&T service petition, and I'm not convinced we'll see many results from that one.
CC Lemon said:
I'll sign but this has a much lower chance of succeeding than the AT&T service petition, and I'm not convinced we'll see many results from that one.
Click to expand...
Click to collapse
But there's no harm in trying is there?
I think that when compared with the DroidX and Droid2, this phone will be available around the world. Verizon is one of the only carriers that still uses CDMA and thus smaller consumer base for the Droid series Motorola phones.
Once the Global Atrix's are released we should see a lot more attention as well as the European Unions attitude towards anti-competitive behaviour might force an inquiry.
Once again, I'm a tad idealistic and am very keen for your support as well as your constructive feedback.
signed~! but i only put 1% of my hopes in this and the rest 99% in the developers to crack the bootloader themselves!!
I support your cause; I have signed.
irenic said:
signed~! but i only put 1% of my hopes in this and the rest 99% in the developers to crack the bootloader themselves!!
Click to expand...
Click to collapse
Well put. I signed.
With the new SBF file available we could start seeing more development, but would still be great to hear something from Motorola.
http://forum.xda-developers.com/showthread.php?t=989577
haha.. as if motorola cares. you already bought, its a done deal! they even promised 1080p recording on the specs sheet followed by "(in the future update)".. i seriously dont think there will be an update on this thing..
before you buy, they promise lots of things, "in the future update".
after you gave buy and after a while try asking for the update.. these f*cktards will just say... "what update?"
my hope leans more on supporting the developers who are working hard to crack this wonderful device.. rather than wasting time begging to motorola after you shelled out that sum.
noblewolf said:
haha.. as if motorola cares. you already bought, its a done deal! they even promised 1080p recording on the specs sheet followed by "(in the future update)".. i seriously dont think there will be an update on this thing..
before you buy, they promise lots of things, "in the future update".
after you gave buy and after a while try asking for the update.. these f*cktards will just say... "what update?"
my hope leans more on supporting the developers who are working hard to crack this wonderful device.. rather than wasting time begging to motorola after you shelled out that sum.
Click to expand...
Click to collapse
Completely agree, but in all honesty, I had the time to waste.
The Dev's really are the ones that will get the bootloader unlocked or bypassed before motorola even decides to do anything.
The Dev threads are starting to get really exciting.
Sent from my MB860
Just a reminder to anyone who wants to get an official statement from Motorola to go to http://www.groubal.com/motorola-lockedencrypted-bootloader-policy/
and tweet or facebook to as many as you can.
Continuing the Battle
So we're up near the 200 signature mark now for the Petition. I've been in touch with Motorola about 6 times in the last 2 weeks, not giving up on this one though.
My last response from them was:
Dear Irwin,
I do apologize but there is no definite timeframe yet for the announcement of the bootloader solution for our mobile phones. Updates for the Motorola ATRIX will be posted first at http://www.motorola.com/Support/CA-EN/Consumer-Support/Mobile-Phones/ATRIX. I'm so sorry for that inconvenience.
We hope that you find this information useful and look forward to assisting you in the future.
For information about Motorola products and services, please visit us at http://www.motorola.com/
Thank you for contacting Motorola e-mail support.
Best Regards,
Neil
Click to expand...
Click to collapse
So it's not a flat out denial of an imminent bootloader solution, but we're no closer either.
I will now create similar posts in the other Motorola forums on XDA and see if we can get our Brothers & Sisters to join the party.
I know there are a lot of skeptics, but I will keep trying. I don't have the skill to help the Dev's crack the phone, but I do have the patience to make our voices heard.
ikenley said:
So we're up near the 200 signature mark now for the Petition. I've been in touch with Motorola about 6 times in the last 2 weeks, not giving up on this one though.
My last response from them was:
So it's not a flat out denial of an imminent bootloader solution, but we're no closer either.
I will now create similar posts in the other Motorola forums on XDA and see if we can get our Brothers & Sisters to join the party.
I know there are a lot of skeptics, but I will keep trying. I don't have the skill to help the Dev's crack the phone, but I do have the patience to make our voices heard.
Click to expand...
Click to collapse
"bootloader solution" can mean anything. it can even mean staying with their locked bootloader is their solution.
dLo GSR said:
"bootloader solution" can mean anything. it can even mean staying with their locked bootloader is their solution.
Click to expand...
Click to collapse
Very concise point, but if you review this statement, then it's in context.
http://www.facebook.com/note.php?note_id=495971028278
Which is all included in the Groubal.
Signed. Maybe someone should design a B&W 8.5x11 printout that can be posted at universities to drum up support... I'm in a CS program and I'm sure there are more than a couple who would take the 2 seconds necessary to sign- I just don't know any of them personally!

AT&T Webcast about Atrix Dev Mar 29 @ 11AM PST

Hey everyone, being as this is a webcast about Android Development I'm not sure if it belongs here or in "General" so Mods please move it if you think it doesn't belong.
Anyway, lets get on the AT&T webcast tomorrow and bug them about bootloader access, you do have to register to participate but it's easy enough. It begins at 11AM PST and says it is an hour long. You need Microsoft Office Live Meeting (or you could call in) but it's free to download.
http://developer.att.com/developer/forward.jsp?passedItemId=5300338
I fully realize that this may be a futile action but in my experience persistence pays off and I'm not done bothering them quite yet, maybe 6 months down the road if they still aren't doing anything for us I'll give, but not yet!
Aside: I'm assuming that since this uses full featured meeting software there will be an opportunity to ask questions.
Awesome! Yes, please do! It worked for HSUPA, it is worth a shot.
...why would you bug AT&T about a Motorola device? Waste of effort.
Ririal said:
...why would you bug AT&T about a Motorola device? Waste of effort.
Click to expand...
Click to collapse
Presenters:
Greg Wilson, Technology Evangelist, Motorola Mobility
Greg is a Technology Evangelist at Motorola Mobility, helping developers to create the best possible Android applications. Prior to joining Motorola, Greg was at Palm (and its various incarnations) doing similar work for the Palm OS developer community. Greg has been programming since the early days of the microcomputer, and has written software for programmable calculators, IBM mainframes, and an assortment of microprocessor architectures and microcomputer operating systems.
Peter van der Linden, Technology Evangelist, Motorola Mobility
Peter is the Android Technology Evangelist within the Developer Tools and Technical Services team at Motorola. He is not afraid of bugs, and has a collection of several prize bugs (software only).
They work for Motorola.
youareme7 said:
Hey everyone, being as this is a webcast about Android Development I'm not sure if it belongs here or in "General" so Mods please move it if you think it doesn't belong.
Anyway, lets get on the AT&T webcast tomorrow and bug them about bootloader access, you do have to register to participate but it's easy enough. It begins at 11AM PST and says it is an hour long. You need Microsoft Office Live Meeting (or you could call in) but it's free to download.
http://developer.att.com/developer/forward.jsp?passedItemId=5300338
I fully realize that this may be a futile action but in my experience persistence pays off and I'm not done bothering them quite yet, maybe 6 months down the road if they still aren't doing anything for us I'll give, but not yet!
Aside: I'm assuming that since this uses full featured meeting software there will be an opportunity to ask questions.
Click to expand...
Click to collapse
Make sure to point out the number of people that want this.
http://www.groubal.com/motorola-lockedencrypted-bootloader-policy/
I'm not going to be able to watch and partcipate for this. I would like if someone could record this conference.
Thanks.
Sent from my MB860 using Tapatalk
Ririal said:
...why would you bug AT&T about a Motorola device? Waste of effort.
Click to expand...
Click to collapse
Because AT&T is behind 99pct of the problems with the Atrix:
- No Side Loading - AT&T
- Reduced Speeds - AT&T
- No Root Access - AT&T
Motorola made it pretty clear pre-release they wanted to open up the bootloader, AT&T obviously shut that down.
maybe they will give us the key for the bootloader, probably not, however its a good place to voice our concern
hate_Romania said:
maybe they will give us the key for the bootloader, probably not, however its a good place to voice our concern
Click to expand...
Click to collapse
I doubt it. I asked in their MotoDev forum.
http://community.developer.motorola...trix-App-summit-on-March-29th-2011/td-p/12350
I'm not sure if it would actually do us any good, but I mean i guess it would be worth a try. Who is all gunna be the conference tomorrow??
I think (When it comes to their "bootloader solution") what they meant to say was "We do what we think is right when it comes to working with devs and customers, and will continue to do so in the future". And, what everyone took that to mean was "THEY ARE GONNA UNLOCK THE BOOTLOADER FOR US". I'm not saying I agree AT ALL, I just sometimes try to look at it from both sides.
I definitely want this thing unlocked, but I'm not counting on Moto to do too much about it. Not to say opinions shouldn't be voiced!
No one should be blaming ATT for the locked bootloader. Motorola's Droids (except for OG Droid) all have been locked down and they are on Verizon's network. Feel free to blame ATT for upload speeds, fake 4G, no sideloading, global warming, etc...
The Motorola employee that's going to be there is an application developer. He's unlikely to know anything about, much less have an answer for, anything about the bootloader. Harassing employees makes the entire community look bad and childish. If you have a REAL problem with it, other than bandwagon hatred for something a lot of you clearly don't understand, follow the appropriate channels. Lawyer up and file a formal complaint. Harassing them over the internet won't get you anywhere. If you REALLY believe that it's changed anything so far, I'm sorry you're that ignorant.
All the whining and harassing got nowhere, but when a thought out, well written petition was put into place and formal requests were made, look what happened: Motorola released their source. They didn't do it to "appease the masses", or to "shut us up." They did it because the proper channels were followed and they honored that. You have to understand that the amount of people who want the bootloader unlocked is a very, VERY small portion of their total userbase. It's entirely ignorant to claim that everyone wants this. Motorola isn't some evil overlord who wants their users to hate them. They're a business. Do you honestly think they'll care if a few hundred users out of the hundreds of thousands they have leave over the bootloader being locked? Unlikely. They've recognized the issue, and have announced they will have a solution for developers soon, which is more than they're even obligated to do in the first place. They don't owe you anything, having such an entitled attitude is hurtful to the entire process. Be patient.
I mean no disrespect to anyone in particular, so please, be respectful and mature of the situation. If you don't like it, that's fine, voice your opinion respectfully.
I second Ririal. Those two that are going to be presenting tomorrow are evangelists, and are going to be pretty in the dark about the situation.
I think the chat will be very interesting. Devs being there should be good for a prediction on where Moto plans to take the Atrix... wonder if we can ask questions in a round about way to see if they slip on how they unlock the bootloader to develop on the phone... lol yea I know wishful thinking this isn't a cartoon or movie lol but one can dream... I'll try and make the chat and see if I can record it for you guys
Sent from my MB860 using XDA Premium App
I have school at that time but can someone do me a favour and bug them about his.
http://forum.xda-developers.com/showthread.php?t=980047
Its common with half the people that unlocked the Atrix.
I have a meeting tomorrow and can't participate in the webcast.
However, would somebody _please_ tell them that there are companies out there who really want to develop applications for the webtop.
I have the go-ahead at work to port our primary Linux/X Windows application to the webtop on the Atrix, but cannot move forward so long as hacking/rooting the device is necessary. We can only develop using officially authorized channels.
Thanks in advance for anyone who can bring this up to them.
Ririal said:
The Motorola employee that's going to be there is an application developer. He's unlikely to know anything about, much less have an answer for, anything about the bootloader. Harassing employees makes the entire community look bad and childish. If you have a REAL problem with it, other than bandwagon hatred for something a lot of you clearly don't understand, follow the appropriate channels. Lawyer up and file a formal complaint. Harassing them over the internet won't get you anywhere. If you REALLY believe that it's changed anything so far, I'm sorry you're that ignorant.
All the whining and harassing got nowhere, but when a thought out, well written petition was put into place and formal requests were made, look what happened: Motorola released their source. They didn't do it to "appease the masses", or to "shut us up." They did it because the proper channels were followed and they honored that. You have to understand that the amount of people who want the bootloader unlocked is a very, VERY small portion of their total userbase. It's entirely ignorant to claim that everyone wants this. Motorola isn't some evil overlord who wants their users to hate them. They're a business. Do you honestly think they'll care if a few hundred users out of the hundreds of thousands they have leave over the bootloader being locked? Unlikely. They've recognized the issue, and have announced they will have a solution for developers soon, which is more than they're even obligated to do in the first place. They don't owe you anything, having such an entitled attitude is hurtful to the entire process. Be patient.
I mean no disrespect to anyone in particular, so please, be respectful and mature of the situation. If you don't like it, that's fine, voice your opinion respectfully.
Click to expand...
Click to collapse
Agreed Ririal.
The petition I've started doesn't actually complain about anything, it asks for an announcement at the very least. Just something for Developers to be hopeful for. It also just requests an option for Developers not for everyone.
We are working very hard to follow the right channels on the topic and generate positive support to show Motorola that there is an enthusiastic user-base out there.
http://www.groubal.com/motorola-lockedencrypted-bootloader-policy/
ikenley said:
Agreed Ririal.
The petition I've started doesn't actually complain about anything, it asks for an announcement at the very least. Just something for Developers to be hopeful for. It also just requests an option for Developers not for everyone.
We are working very hard to follow the right channels on the topic and generate positive support to show Motorola that there is an enthusiastic user-base out there.
http://www.groubal.com/motorola-lockedencrypted-bootloader-policy/
Click to expand...
Click to collapse
Absolutely. I saw your petition and have signed it. I'd love to see them, at the very least, give us an answer. We may not like it, but at least we'd have one instead of empty promises right now. No need to get upset about it, though
electronaut said:
I have a meeting tomorrow and can't participate in the webcast.
However, would somebody _please_ tell them that there are companies out there who really want to develop applications for the webtop.
I have the go-ahead at work to port our primary Linux/X Windows application to the webtop on the Atrix, but cannot move forward so long as hacking/rooting the device is necessary. We can only develop using officially authorized channels.
Thanks in advance for anyone who can bring this up to them.
Click to expand...
Click to collapse
THIS THIS
Being able to create/load webtop apps would be an awesome feature that would turn the webtop from an interesting sideshow to a must-have.
I am hesitant to spend anything on the lapdock because I don't think it would be much more useful than the phone itself. If I could throw OpenOffice down on there or something using apt-get then I would totally buy it.
I understand that Moto might want to control the user experience, as nobody is going to be doing any high-powered computation or gaming on it, but third-party apps would be really neat.

Operation #MotoBBB

Operation #MotoBBB:
I really don't know how useful making a new petition at Change.org is going to do, given that OP MOSH didn't lead us anywhere. But I feel that this + the BBB complaint rally may take us somewhere. Because, for each new BBB complaint, Motorola receives a brand new complaint, a brand new email to reply to and each email they ignore, the more their ratings and ranking and reputation will be affected at BBB.
So, here is the new petition @Change.org:
https://www.change.org/petitions/mo...s-unlock-the-bootloaders?share_id=ZhoxoqVsuz&
The aim of the petition is to get an apology from Motorola and Verizon, get all our Bootloaders unlocked AND get all the devices released within 18 months of the ICS release date to be updated to ICS.
The aim of the BBB complaint is to submit a personal, one on one complaint to Motorola. The way this works is that Motorola will get an email detailing the complaint and they should respond to it within a month, else it will count negatively on their ratings at BBB. An XDA member named iBolski already did this and he got a very detailed response. So this seems to be effective.
Secondly, I and several other users at the Droid X2 forums have also filed a complaint. Though we didn't get a response yet, I feel that Motorola is taking its time as it wants to respond correctly. So, I feel that this is adding pressure to them. Nevertheless, the fact that they MUST respond, otherwise face consequences definitely means that if a sizeable number of people complain, they will be under severe pressure.
So far 9,279 people signed the OP MOSH petition. I can't imagine how much pressure this will cause if each person who signed that petition also filed a BBB complaint. So many BBB complaints in such a short time would firstly be a record and secondly will be a huge pressure on Motorola who HAVE to respond to each and everyone of them, else face consequences.
Therefore, I URGE you to file a BBB complaint, even if you Don't sign the petition. But please do sign the petition once you file a complaint since that way I will know how many of you guys filed a BBB complaint!
Attached is a template letter for filing for the BBB complaint AND instructions on how to do so!
May we prevail! Please do submit this thread as a news tip! The more people know about this, the stronger we get! If you want to follow my ongoing struggle with Motorola, go to: http://forum.xda-developers.com/showthread.php?t=1547632
Instructions to File BBB Complaint + Template Complaint
God speed!
P.S: Moderators, upon consulting with a few xda members I felt that this is NOT spamming as I am soliciting the help of members across several forums. Hence, please do not ban or in other ways punish me. If this is spam, kindly let me know, since I have done this for the first time and moreover, as can clearly be seen from the post I am bringing forth a genuine concern that needs me to post this across all Motorola android phone forums! Thank you for understanding.
I understand what you are trying to do, but AT&T are my provider. They won't apologise for anything. The Atrix was released before the Google 18 month agreement, so that won't fly, and AT&T controls the bootloader unlock issue through contract with Motorola, at least for AT&T users. Sorry, but that's the reality for most people. BBB won't/can't do anything about complaints from AT&T customers regarding Verizon, bootloader unlock, or ICS (which has been announced for 3rd quarter).
Sent from my MB860 using xda premium
CaelanT said:
I understand what you are trying to do, but AT&T are my provider. They won't apologise for anything. The Atrix was released before the Google 18 month agreement, so that won't fly, and AT&T controls the bootloader unlock issue through contract with Motorola, at least for AT&T users. Sorry, but that's the reality for most people. BBB won't/can't do anything.
Sent from my MB860 using xda premium
Click to expand...
Click to collapse
Yeah, I understand that Atrix is under AT&T. Still, it isn't like Verizon is any different from AT&T. They are just as stubborn and fixed on not unlocking Bootloaders as AT&T. Hence, we have just as good a shot as any other service provider. I also agree that the 18 month thingy won't apply to this. However, that was written generically. Moreover, if you note on the Motorola Android Software Update page, you can see that Atrix IS getting ICS!!! How ironic that a phone which is beyond the 18 month window gets the ICS update promise but a phone like mine, the Droid X2, which is within said time frame is not getting it, or at least it is not confirmed yet, though an xda member who did file a BBB complaint got info from Moto that we are not getting ICS. Anyway, I am happy for you guys!
Anyway, that is besides the point. The point is the more people file BBB complaints, the more pressure on Motorola since they HAVE to answer all those complaints, else face some consequences, albeit probably minor ones.

Samsung has NO customer forums? Really?

I just went to the Samsung site looking for their Customer Forums where could report some bugs in their latest OTA and suggest some improvements.
THERE ARE NONE.
Seriously, a multi-billion dollar company with NO way for their customers to interact, get problems solved or make suggestions. Nothing. It is inconceivable to me that in the year 2012 a company the size of Samsung would be in the stone ages of customer interaction.
Want to know how they get customer feedback? You log on and post a review of the product. That's it! No interaction, no feedback, no idea if anyone even saw what you wrote - you just post a review and pray.
Yeah you can go to Samsung's Facebook page and post something on their wall but that's not a proper forum.
http://www.facebook.com/samsungsupport
I am honestly dumbfounded at this revelation.
They do it on social media. In a pretty big way too.
Surely, in your research of the GN 10.1, you found that out - I did. They do have a question and answer area.
A "rant" is neither productive nor helpful. They don't have forums. Period.
BarryH_GEG said:
They do it on social media. In a pretty big way too.
Click to expand...
Click to collapse
Social media is a pathetic replacement for an actual Forum. Lol, can you imagine xda-developers as a Facebook page?
Massive fail Samsung. It's clear from some of the changes they made in the last OTA that they aren't listening to the users.
toenail_flicker said:
A "rant" is neither productive nor helpful. They don't have forums. Period.
Click to expand...
Click to collapse
That's probably why they don't have forums. Not enough people ranting. You'll have to forgive me. I didn't research whether Samsung had customer forums. I just assumed they weren't living in 1960.
I am endeavoring to report some bugs on their Facebook page. I have no idea if anyone else has already reported these or if there is follow-up as their "forum" has no apparent structure. Will report back if I get any feedback.
unfortunately yes.
I've been looking for its own forums few years back, and find NONE. :cyclops:
They rather use a facebook page, which we don't know the page is being maintained by who.
But, if you need a fast response, you can try their website, there's a LIVECHAT down there.
Facebook is really a pathetic idea to make it as the main forum of such a big company (in my opinion).
If facebook is being used as an additional media, then yes, it's a good idea.
Time for Mr. Peabody's WABAC Machine
For support: Not a forum and not Facebook.
Samsung needs a Web and Android App accessible Support database.
From 1979 to 2002 I was an IBM Mainframe Systems Programmer at UF in Gainesville Florida, then at the School Board of Alachua County Florida.
I watched large companies like IBM and CA move into the web era with their Support. I moved with them from phone calls and mailing fix tapes to Customer Searchable Databases with user entry for new issues, and with Downloadable Fixes for resolved issues.
Of course, way back then issues for my organization affected 10s of thousands of people where resolving an issue meant dealing with only one person in our organization.
Moving forward to today, we've got 10s of thousands of people and many, many more who all need their individual fixes. Very time consuming compared to dealing with one person.
This is one reason why more and more OTA forced SW updating is happening and why the big companies are pushing cloud computing. Such as Google evolving the Chrome platform; Adobe offering Creative Cloud; and VMWare and IBM competing for hosting Enterprise virtual computers.
Aloha.. Al :highfive:
Is it just me or do 80% of their Facebook Support moderators look like complete burnouts?
If a Forum is too hard for them how about a simple Suggestion Box where users can report bugs directly to the Design Team?
My faith in their meeting future needs with OTA's is greatly diminished. Hopefully they will surprise me.
Sent from my GT-N8013 using Tapatalk 2
http://forum.xda-developers.com/showpost.php?p=31024209&postcount=24
You might get more feed back by directing your rants here. :cyclops:
tonyz3 said:
http://forum.xda-developers.com/showpost.php?p=31024209&postcount=24
You might get more feed back by directing your rants here. :cyclops:
Click to expand...
Click to collapse
tonyz3,
I think you should put in an application to work for the Samsung Design Team, you seem like their kind of guy. :cyclops:
They used to have customer Forum. I was a member. They were so heavily censored, that you could say virtually nothing negative.
When the Galaxy S was having GPS issues, a class action suit was initiated about the GPS problem. I posted this fact and my post was edited to eliminate the sentence stating that. My post appeared but the words "Class Action Lawsuit" magically disappeared!
Moderators would actually cut pieces out of your posts before they would appear.
I then tried to send a private message to another forum member about the censorship and they censored and blocked the private messages as well and then sent me a message saying any more communications of that type would get me banned.
I then posted a second time to the main forum complaining that they were censoring negative posts and was in fact banned from the forum. So there isn't much of a point to a Forum where you aren't alowed to communicate.
So perhaps they just decided to institute the ultimate form of censorship and eliminate the forum altogether.
Digital Man said:
They used to have customer Forum. I was a member. They were so heavily censored, that you could say virtually nothing negative.
When the Galaxy S was having GPS issues, a class action suit was initiated about the GPS problem. I posted this fact and my post was edited to eliminate the sentence stating that. My post appeared but the words "Class Action Lawsuit" magically disappeared!
Moderators would actually cut pieces out of your posts before they would appear.
I then tried to send a private message to another forum member about the censorship and they censored and blocked the private messages as well and then sent me a message saying any more communications of that type would get me banned.
I then posted a second time to the main forum complaining that they were censoring negative posts and was in fact banned from the forum. So there isn't much of a point to a Forum where you aren't alowed to communicate.
So perhaps they just decided to institute the ultimate form of censorship and eliminate the forum altogether.
Click to expand...
Click to collapse
Oh well, they make nice tablets and if we get the same software as the Note II we will all be happy campers.
mitchellvii said:
Oh well, they make nice tablets and if we get the same software as the Note II we will all be happy campers.
Click to expand...
Click to collapse
+1
:highfive:

I'm concern about one's safety on this site!

I contacted the moderator:
I have the strangest suspicion that this member, kp263 was trying a scam on me. I posted a message regarding help to fix my bricked LG D858HK, and kp263 contacted me by private messaging requesting. After I sent my number, I received a message, saying; I'm always offline on WhatsApp. I responded; I normally turn my phone off 12.00 am to 8.00 am UK time because I don't want to be disturb at those times when sleeping, but I'm available all the other times. I also mentioned; I'm using another phone, as the LG is bricked (of course). I started to get suspicious and asked; how are you going to repair phone in the UK when you're in India? But, I didn't get a reply, so I contact him again. So he informed me that was away for a few days.
Could this member have been leading me on to a scam? Check this member out - could be dangerous...! But Moderator doesn't seem to be concerned...
Moderator's comments: Cannot act on speculation. Add member to your ignore list and seek reputable verified help in the future.
My response to moderator:
Speculation!? As a moderator, you don't seem to be concerned regarding the safety of users on your site! This dude wanted to gain access and control my PC and could have stolen information via a piece of software he wanted me to install, and you're not concern about that!? Or, could it be that he may be connected with you/your site?
The problem is with my phone, so why did he wanted to access my PC? Why didn't he send me the instruction by private message (like I asked him to), or better yet, publicly, so that others can see, who may be experiencing same or similar problems, so they can refer it his cure? Why didn't he respond to several questions...I'd put to him regarding my concern of him accessing my PC?
If you're not going to check him out, I'll have to make this public so that others can be aware of this
Soundboy said:
I contacted the moderator:
I have the strangest suspicion that this member, kp263 was trying a scam on me. I posted a message regarding help to fix my bricked LG D858HK, and kp263 contacted me by private messaging requesting. After I sent my number, I received a message, saying; I'm always offline on WhatsApp. I responded; I normally turn my phone off 12.00 am to 8.00 am UK time because I don't want to be disturb at those times when sleeping, but I'm available all the other times. I also mentioned; I'm using another phone, as the LG is bricked (of course). I started to get suspicious and asked; how are you going to repair phone in the UK when you're in India? But, I didn't get a reply, so I contact him again. So he informed me that was away for a few days.
Could this member have been leading me on to a scam? Check this member out - could be dangerous...! But Moderator doesn't seem to be concerned...
Moderator's comments: Cannot act on speculation. Add member to your ignore list and seek reputable verified help in the future.
My response to moderator:
Speculation!? As a moderator, you don't seem to be concerned regarding the safety of users on your site! This dude wanted to gain access and control my PC and could have stolen information via a piece of software he wanted me to install, and you're not concern about that!? Or, could it be that he may be connected with you/your site?
The problem is with my phone, so why did he wanted to access my PC? Why didn't he send me the instruction by private message (like I asked him to), or better yet, publicly, so that others can see, who may be experiencing same or similar problems, so they can refer it his cure? Why didn't he respond to several questions...I'd put to him regarding my concern of him accessing my PC?
If you're not going to check him out, I'll have to make this public so that others can be aware of this
Click to expand...
Click to collapse
you should never give out your number and install software you don't know what it does.
Use common sense, you made a mistake to give out your number and if you installed software you don't know what it does nobody else to blame but yourself.
Sorry to sound harsh but you need to be careful what you do as well and protect yourself
DJ_MiX said:
you should never give out your number and install software you don't know what it does.
Use common sense, you made a mistake to give out your number and if you installed software you don't know what it does nobody else to blame but yourself.
Sorry to sound harsh but you need to be careful what you do as well and protect yourself
Click to expand...
Click to collapse
I'm sure there are novices that use this site that doesn't know the risks... But, I'm not a novice as far as the internet is concerned. I know the dangers and this why I didn't download the software and questioned the dude.
So I'm in a jam with my phone and asked for some genuine help and was hoping I would get it in return, at least so I thought. These scammers should look into by the moderator/s and not ignored but rooted out; because not everyone would be aware of this sort of practice on xda, and is not a matter of common sense. Are you saying you've never given a stranger your mobile number? I sure you have. So where is your common sense that? :silly:
Soundboy said:
I contacted the moderator:
I have the strangest suspicion that this member, kp263 was trying a scam on me. I posted a message regarding help to fix my bricked LG D858HK, and kp263 contacted me by private messaging requesting. After I sent my number, I received a message, saying; I'm always offline on WhatsApp. I responded; I normally turn my phone off 12.00 am to 8.00 am UK time because I don't want to be disturb at those times when sleeping, but I'm available all the other times. I also mentioned; I'm using another phone, as the LG is bricked (of course). I started to get suspicious and asked; how are you going to repair phone in the UK when you're in India? But, I didn't get a reply, so I contact him again. So he informed me that was away for a few days.
Could this member have been leading me on to a scam? Check this member out - could be dangerous...! But Moderator doesn't seem to be concerned...
Moderator's comments: Cannot act on speculation. Add member to your ignore list and seek reputable verified help in the future.
My response to moderator:
Speculation!? As a moderator, you don't seem to be concerned regarding the safety of users on your site! This dude wanted to gain access and control my PC and could have stolen information via a piece of software he wanted me to install, and you're not concern about that!? Or, could it be that he may be connected with you/your site?
The problem is with my phone, so why did he wanted to access my PC? Why didn't he send me the instruction by private message (like I asked him to), or better yet, publicly, so that others can see, who may be experiencing same or similar problems, so they can refer it his cure? Why didn't he respond to several questions...I'd put to him regarding my concern of him accessing my PC?
If you're not going to check him out, I'll have to make this public so that others can be aware of this
Click to expand...
Click to collapse
Do you mean this user https://forum.xda-developers.com/member.php?u=7532374 ?
Do you have any idea how many accusations are made similar to this on this site of almost 8 million users? So YES we need proof of wrong doing. The message you reported was a simple Whatsapp request. No where did he ask for access to your computer. He did suggest he could fix your problem with Teamviewer. Generally these members are not scammers but are trying to sell you their repair service. When we have proof of attempted sales, then the accounts are removed.
Thank you for bringing this member to our attention and adding to our investigation already in progress.
Have a nice day.
KennyG123 said:
Do you mean this user https://forum.xda-developers.com/member.php?u=7532374 ?
Do you have any idea how many accusations are made similar to this on this site of almost 8 million users? So YES we need proof of wrong doing. The message you reported was a simple Whatsapp request. No where did he ask for access to your computer. He did suggest he could fix your problem with Teamviewer. Generally these members are not scammers but are trying to sell you their repair service. When we have proof of attempted sales, then the accounts are removed.
Thank you for bringing this member to our attention and adding to our investigation already in progress.
Have a nice day.
Click to expand...
Click to collapse
This dude was shady... If I wasn't alert and aware of these type of scams and fraud, I would have let him have his wicked way and could have scammed me. I not gonna deal with someone in India when am in the UK and especially the way he wanted me too. No way!
As a good and responsible citizen and trying to help to stomp out scamming and fraud, my original message to you was to make you aware of the situation..., but your replied was sarcastically... When I get scamming emails and forward them on to the banks, etc, they thank me for informing them - unlike you. Your statement above (Thank you for bringing this member...) would have been just nice in the first place. There is another guy on your team (who was very nice - not sarcastic) that I sent the message to in the first place but he instructed me to contact the moderator because he didn't deal with that area. So, it seems that there are nice guys amongst you all.
Soundboy said:
This dude was shady... If I wasn't alert and aware of these type of scams and fraud, I would have let him have his wicked way and could have scammed me. I not gonna deal with someone in India when am in the UK and especially the way he wanted me too. No way!
As a good and responsible citizen and trying to help to stomp out scamming and fraud, my original message to you was to make you aware of the situation..., but your replied was sarcastically... When I get scamming emails and forward them on to the banks, etc, they thank me for informing them - unlike you. Your statement above (Thank you for bringing this member...) would have been just nice in the first place. There is another guy on your team (who was very nice - not sarcastic) that I sent the message to in the first place but he instructed me to contact the moderator because he didn't deal with that area. So, it seems that there are nice guys amongst you all.
Click to expand...
Click to collapse
Sure...but as I said...they generally try to sell you a service under the radar of XDA moderators because selling of anything on this site is not allowed except in the paid app section. That is the shady part. We remove these types daily once we get evidence of them asking for money. The repair is usually legitimate. Thanks for adding to our evidence against this member.
So others thank you and do nothing, but I tell you we need evidence and then do something...which would you prefer. By the way I am still awaiting an answer to that PM.
@Soundboy There are many legitimate people out there that will help people through teamviewer out of the kindness of their heart. So next time present more evidence than a Whatsapp request and offer to go on teamviewer. Back in the Epic 4G days of 2011 I helped someone through it and know of another good friend that helped members through teamviewer all day long and only for whatever they wanted to donate to him, even if it was nothing. So your paranoia was insufficient to act on without evidence.
I 100% agree with @DJ_MiX . I can't believe I have to say this, but, this world is full of nefarious people out to do you harm. If you expect any website to be able to protect you from every single user, you are in for a shock. Welcome to the internet. :highfive:
Receiving a private message instead of answering your question publicly in the forums should have been a large red flag and warning sirens for you. That's like getting cold called at your house and the person asking for financial information.
These forums are not for one-on-one help. They are for public questions, answers, and discussions so that everyone benefits. I personally would only use private messaging with users who have a long history on the forums. And even then, there's rarely a reason to do so.
You seem nice and you seem like you mean well, just be vigilant and do your due diligence whenever possible. Evil folks prey on the naive. I will personally not be able to help you out with your particular issue, but good luck!
Paranoia
KennyG123 said:
@Soundboy There are many legitimate people out there that will help people through teamviewer out of the kindness of their heart. So next time present more evidence than a Whatsapp request and offer to go on teamviewer. Back in the Epic 4G days of 2011 I helped someone through it and know of another good friend that helped members through teamviewer all day long and only for whatever they wanted to donate to him, even if it was nothing. So your paranoia was insufficient to act on without evidence.
Click to expand...
Click to collapse
Maybe paranoia... But you haven't seen my messages I sent to him via Whatsapp, asking for his legitimacy... But of no surprise, he didn't respond to them.
AlwaysLucky said:
I 100% agree with @DJ_MiX . I can't believe I have to say this, but, this world is full of nefarious people out to do you harm. If you expect any website to be able to protect you from every single user, you are in for a shock. Welcome to the internet. :highfive:
Receiving a private message instead of answering your question publicly in the forums should have been a large red flag and warning sirens for you. That's like getting cold called at your house and the person asking for financial information.
These forums are not for one-on-one help. They are for public questions, answers, and discussions so that everyone benefits. I personally would only use private messaging with users who have a long history on the forums. And even then, there's rarely a reason to do so.
You seem nice and you seem like you mean well, just be vigilant and do your due diligence whenever possible. Evil folks prey on the naive. I will personally not be able to help you out with your particular issue, but good luck!
Click to expand...
Click to collapse
I'm always aware and suspicious about private messages, emails, letters and phone calls I get from people I don't know offering their services, e.g. like paying upfront. I always tell them to take a hike! I get them all the time; even from these pretty-young-nice-figure-babes on facebook. It's like; "You're a gorgeous babe; but why you want to friend an old fart like me, old enough to be your granddad or even your great grandad?" They're gone, man! So yes; I'm an internet savvy and on the money! :highfive:
My initial message was only to make you guys aware... I do it all the time; forwarding suspicious contacts to Banks, PayPal, Facebook and Action Fraud. I'm only just trying to make the world a bit safer
Respond to your PM
KennyG123 said:
Sure...but as I said...they generally try to sell you a service under the radar of XDA moderators because selling of anything on this site is not allowed except in the paid app section. That is the shady part. We remove these types daily once we get evidence of them asking for money. The repair is usually legitimate. Thanks for adding to our evidence against this member.
So others thank you and do nothing, but I tell you we need evidence and then do something...which would you prefer. By the way I am still awaiting an answer to that PM.
Click to expand...
Click to collapse
Regarding your PM... I've already responded to it yesterday via reply to the email. But since it seems you haven't received it, here it is again: I did google Teamviewer...and that is why I didn't download it to my PC. And yes, I do get lots of Prince in Nigeria..., etc, etc and phone calls too but I don't fall for them. So no, not foolish. I'm not new to the internet but on your site. In fact, I'm a savvy on the internet and know of the dangers.
The account countfox: because when I first join I made a spelling mistake with my username and after about 4 times of asking Brendon to edited he failed to deal with it, so I set up another account. But it was changed by another person in the end after I contacted him. So, I kept on using Soundboy because my message was already on it. If there was a way for me to edit or delete them myself I would have done so instead of relying on you guys. Anyway, you can delete both of them because they no use to me now.
Cheers!

Categories

Resources