I've been getting mistreated by Tmobile and cannot get an oblige from them. What should I do if they won't settle?
Sent from my SGH-T989 using xda premium
Need more information.
Sent from my SAMSUNG-SGH-I727 using xda premium
how are you being mistreated? please explain a little more... nobody can help you without some info on the situation
Did you tell them you go by the alias "iwasblown" and then it all went down hill from there? Lol, jk. What really happened.
Sent from my Galaxy Nexus
I have gotten nothing but good service from the loyalty department. They have replaced phones less than a year into contract multiple times at the new activation price without insurance , given me tons of discounts like the 5gb plan for $20, taken off overage charges when I accidentally went over minutes, free tethering, and so on. I've been with them since 1999 when they were Powertel and it's nice to see a company that actually rewards loyalty. So I don't understand the complaints about their customer service. Verizon and AT&T treat you like they don't care if you leave from my experience.
Sent from my SGH-T989 using xda premium
For starters this is my second incident; today I called Tmobile in Willowbrook, IL, and I asked them to check and see how much time I have left to exchange my spare battery charging system: They said they don't have that information.
Sent from my SGH-T989 using xda premium
So tell them your battery isnt holding a charge and your friend has same phone and it doesnt have the issue in your phone...you'll have your question answered if it is or isnt covered.
Sent from my SGH-T989 using xda premium
...that's getting mistreated? looks like I need to redefine what the word means in my vocabulary
iwasblown said:
For starters this is my second incident; today I called Tmobile in Willowbrook, IL, and I asked them to check and see how much time I have left to exchange my spare battery charging system: They said they don't have that information.
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
Customer service will not have that information, they only keep records of what and when you purchased or upgraded an actual phone, they don't keep records of your accessories .....
If you ordered it online, you should be able to look it up in your orders section, on your account page, I forget where it is actually at , it is kind of hard to find but it is there ...
You can't expect them to track every accessory that people purchase, that is why you keep your receipts and or confirmation emails....
Personally I have never had an issue with Customer service, that was not quickly resolved by a supervisor or the loyalty department.
iwasblown said:
For starters this is my second incident; today I called Tmobile in Willowbrook, IL, and I asked them to check and see how much time I have left to exchange my spare battery charging system: They said they don't have that information.
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
Honestly if they do not have your receipt in front of them they are bound by company policy the cannot go into your account unless you are physically in the store. if you try to speak to the store manager you might get better help. Hope it helps, bare with the manager if you can...FYI dark days in the retail locations
they can access your account, as long as you have the account password.
fraz82 said:
they can access your account, as long as you have the account password.
Click to expand...
Click to collapse
That is correct, but so can you, they see almost the exact same screen as you when they login with your password ...
If you're having difficulty with an accessory, you're pretty much on your own.
your receipt will tell you if you can do anything, but you're typically looking at 30 days for accessory exchanges. that kind of data doesn't get logged in your account, so don't waste time getting mad if you lost the receipt.
Outside of those 30 days, contact the manufacturer about their warranty coverage and handle it from there.
as for going into your accounts over the phone: they can if they want to but chances are there's people in store that need tending to, and if you want to get mad about that picture yourself on the receiving end, waiting in the store so the rep could get off the phone.
Look for help from the manufacturer and after years of therapy you might be able to live a normal life again
Type up 7171 kingery hwy, Willowbrook, IL in Google maps and read the reviews. Terrible but not rippable. Then I insisted when I bought the accessory on why they needed my phone number to make the sale, it remains a memory to be forgotten after I solve the problem with tmo
Sent from my SGH-T989 using xda premium
Tmobile stores are incompetent and so are all the employers and employees. What a waste of idea
Sent from my SGH-T989 using xda premium
iwasblown said:
For starters this is my second incident; today I called Tmobile in Willowbrook, IL, and I asked them to check and see how much time I have left to exchange my spare battery charging system: They said they don't have that information.
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
What do you mean spare battery and charger? Is this not the original battery? And where did you get it from exactly .. Like thru an exchange or in the store or some online site?
Sent from my SGH-T989 using xda premium
Usually accesories such as batteries abd etc have very limited warranties. I think batteries are good for 30 days but i might be wrong. Also csrs are obly able to see certain things. If you bought your phone online or through telesales, they might transfer you to them or you can always call the accesories dept abd theu can see your warranty for battery. Manufacturer is good though and may have exnteded warranties compared to carrier.
Sent from my SGH-T989 using XDA App
Actually the batteries and chargers on new phones have a 90 warranty that Tmobile can honor. After that the batteries cannot be replaced thru them but have to go thru the manufacturers under their 12 month warranty. The insurance and lifetime warranty do not extend the battery warranty either.
If it was an aftermarket battery ... Which it sounds like it is ... since the stores do not sell batteries... of course the stores or customer service reps would not have the warranty info ... obviously.
If the charger is what you are talking about and it was purchased in the store then like many other places there is a return date and usually have to have a receipt and after that i'm sure it falls back to the manufacturers warranty. No receipt then they really can't do much except look thru paper receipts one by one for a date and an around about time of day ... Which is usually guessed. But that's why they give those things out to keep .. So if you don't have it .. That's not on them.
Soooo you left out a lot of details with what exactly it was and what is going on.
Sent from my SGH-T989 using xda premium
Thanks for fixing my info. I knew it was more than 30 days.
Strapt said:
Actually the batteries and chargers on new phones have a 90 warranty that Tmobile can honor. After that the batteries cannot be replaced thru them but have to go thru the manufacturers under their 12 month warranty. The insurance and lifetime warranty do not extend the battery warranty either.
If it was an aftermarket battery ... Which it sounds like it is ... since the stores do not sell batteries... of course the stores or customer service reps would not have the warranty info ... obviously.
If the charger is what you are talking about and it was purchased in the store then like many other places there is a return date and usually have to have a receipt and after that i'm sure it falls back to the manufacturers warranty.
Soooo you left out a lot of details with what exactly it was and what is going on.
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
Sent from my SGH-T989 using XDA App
Related
My original phone was broken (when I bought it). When they sent me a new one, it came in a cardboard box, no battery, no sdcard, no battery cover.
Called in to make sure it's new... "well to tell you the truth sir, it's reconditioned like-new.... no we can't replace it, because the phone that you sent to us was used, so we had to send you a used one.... I'm sorry sir, theres nothing we can do."
buyer beware...
thats usually how it works, especially with a phone in such high demand
except that Verizon policy states that if you're within your 30 period, you can replace your phone with a BRAND NEW one
I've decided that if customer support won't send me a new one, there's nothing stopping me from just going around them. Since I'm still within 30 days, I'm going to simply return my phone for a refund of my purchase price, and order a new one.
DroidXChat said:
except that Verizon policy states that if you're within your 30 period, you can replace your phone with a BRAND NEW one
I've decided that if customer support won't send me a new one, there's nothing stopping me from just going around them. Since I'm still within 30 days, I'm going to simply return my phone for a refund of my purchase price, and order a new one.
Click to expand...
Click to collapse
that would work but what will you do when you hit the 31st day and you have problems then you will have to take the refurb.
That is not necessarily true. O had to have my droid 1 replaced 3 times 2 of the 3 were brand new phone in return boxes according to the verizon rep I spoke to.
Sent from my DROIDX using XDA App
tmmedic20 said:
That is not necessarily true. O had to have my droid 1 replaced 3 times 2 of the 3 were brand new phone in return boxes according to the verizon rep I spoke to.
Sent from my DROIDX using XDA App
Click to expand...
Click to collapse
i can always trust a verizon rep just like i trust a used car sales man
pima said:
that would work but what will you do when you hit the 31st day and you have problems then you will have to take the refurb.
Click to expand...
Click to collapse
or I can get a phone that has no problems.... just because you say "what will you do when" doesn't mean its something that's going to happen
My point is that when you send your xbox 360 in for repair they either repair it or send you a refurb and i bet you plug it in and play it. This is the same with phones so why is it a big deal if it works?
Sent from my DROIDX using XDA App
pima said:
My point is that when you send your xbox 360 in for repair they either repair it or send you a refurb and i bet you plug it in and play it. This is the same with phones so why is it a big deal if it works?
Sent from my DROIDX using XDA App
Click to expand...
Click to collapse
I would agree after 30 days. But before it you should get a new replacement device not a like new device.
I'd just tell them that the phone they sent you was BROKEN so since you paid for a NEW phone you want a new phone.
Sent from my DROIDX using XDA App
TBH sometimes if you describe the loophole you described to the person you're talking to, they will help you out.
I've literally told customer service reps for various things I've owned that I can simply do that, and they usually oblige.
Very true; i started having issues with my droid and customer service informed me that i would have to put up money for the replacement device. After they received the failed device they would credit my account.
Sent from my DROIDX using XDA App
There are two type of replacements for the x only within 30 days. First would be a wfg which would come with charger etc. and would be back ordered. The second would be only the phone and for a doa which you had they are new searching the esn shows no other activation s. This one is only for the x atm.
I'm a vzw tech btw and have no reason to lie
I went round and round about this with them. You are getting new ones in the little white boxes without the battery (for now)
I'm not sure it's "refurb" providers send phones without the bact etc to help avoid people calling in pretending their phone broke and then selling one and keeping the other. I know you aren't doing that, but I'm sure that plays a part it why they do it like that.
xmunk said:
There are two type of replacements for the x only within 30 days. First would be a wfg which would come with charger etc. and would be back ordered. The second would be only the phone and for a doa which you had they are new searching the esn shows no other activation s. This one is only for the x atm.
I'm a vzw tech btw and have no reason to lie
Click to expand...
Click to collapse
yeah there are usually no refurbs around when a phone first comes out. so they set aside news ones to send out in the refurb cardboard box. saves them money of all the accessories w/ shipping, u keeping them, etc.\
i bet the phone is new.
I found out the hard way.
I switch from sprint insurance to best buy.
Clerk at the store sold me on it when he said any problems, bring it back and we will give you a new phone no questions asked.
Big lie.
My camera lens and usb port broke.
Best Buy said that had to mail it in to repair it. They said it takes 30 days.
So, then i got a loaner phone for $150 deposit. El Cheapo samsung something...
So, I would stay with sprint for anyone wondering.
yes best buy black tie is one lie after another unfortunately
Sent from my PC36100 using XDA App
Yeah I'm stick with that sit too until I upgrade
****ing salesman
Sent from my EVO running cm6
I does suck to be with out your phone but the one thing that BB is good for is water. My wife droped her EVO in soup sprint would not replace her phone if we were with them.
Sent from my PC36100 using XDA App
I hate best buy's insurance.
Sent from my PC36100 using XDA App
mikeb4g said:
I does suck to be with out your phone but the one thing that BB is good for is water. My wife droped her EVO in soup sprint would not replace her phone if we were with them.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Of course Sprint is not able to replace liquid damaged phones, we deal strictly with service repairs and that is beyond typical damage or malfunctioning hardware/software.
But...we do have the asurion insurance for those times when you have those soup accidents, and asurions turn around time is usally less than 48 hours, and I do beleive now if you request it there is an overnight option.
I hate Best Buy in general. I mean seriously, they are still charging upwards of $25 for cables that you can get anywhere else for less than $10. I used to really like them, now I get disappointed every time I go in there.
Sent from here
ramiss said:
I hate Best Buy in general. I mean seriously, they are still charging upwards of $25 for cables that you can get anywhere else for less than $10. I used to really like them, now I get disappointed every time I go in there.
Sent from here
Click to expand...
Click to collapse
It's been that way for 10+ years...
yeah, they tried to pull that on me with the replacement plan for my little brother's xbox that magically turned into a service plan where they had to send it to Microsoft. Why would i pay them for a two year warranty when Microsoft covers them for 3 years and provides free shipping. Kept arguing with them to no avail, asked for a refund of the warranty, they prorate it so it would have been like $5. No deal, I sent an angry letter to a bunch of corporate emails at best buy i found, including the ceo, sent it to the consumerist and threatened to go to my state ag about the whole bait and switch they tried to pull. Next day got an email back that they were looking into it and a day later had it replaced with a new one.
kthejoker20 said:
I found out the hard way.
I switch from sprint insurance to best buy.
Clerk at the store sold me on it when he said any problems, bring it back and we will give you a new phone no questions asked.
Big lie.
My camera lens and usb port broke.
Best Buy said that had to mail it in to repair it. They said it takes 30 days.
So, then i got a loaner phone for $150 deposit. El Cheapo samsung something...
So, I would stay with sprint for anyone wondering.
Click to expand...
Click to collapse
That's because the employees don't all understand what the store's policy covers, they don't train them all on the policy. I ran into this with my flatscreen. I asked the kid a question about something I read in the return policy and he said, "um, I didn't know that, they don't really train us on it, but let me find out...". Not his fault, its management's.
evo on tapatalk
ramiss said:
I hate Best Buy in general. I mean seriously, they are still charging upwards of $25 for cables that you can get anywhere else for less than $10. I used to really like them, now I get disappointed every time I go in there.
Sent from here
Click to expand...
Click to collapse
And I can't stand stupid uninformed and unintelligent customers who come into my store, telling me that their cheapo HDMI cable from cablestogo or wherever, is better than AudioQuest cables... Please, maybe that **** is ok for you, but I actually enjoy getting the best audio and video from my multi-thousand dollar home theater setup... Pfffft.
Don't hate.
I have Best Buy black tie on both of my Evo's. I like what Sprint has done though, so I may change.
in this base.
Both of my Evos speakers blew out. had black tie/tye whatever insurance, they said bring it in we'll replace it, yaddayadda.
Brought it in "oh this is a manufacturer defect, we'd have to send it in, it'd take a few weeks."
"Oh **** that." Went to Sprint and paid $35 for them to repair it. Got it back and my camera glass was no longer cracked, adn the exterior had a crack in bottom left that is now gone. So i assume i got a refurbished one. It had 119 lifetime calls and 92 minutes...which sounds about right for me etc, but p.sure it wasn't my phone I gave them.
ramiss said:
I hate Best Buy in general. I mean seriously, they are still charging upwards of $25 for cables that you can get anywhere else for less than $10. I used to really like them, now I get disappointed every time I go in there.
Sent from here
Click to expand...
Click to collapse
Dude. Have you ever used barcode scanner in best buy ? Most of their stuff is WAY over priced.
I was looking at a stereo receiver they had for 700......scanned the barcode and new egg had it for 350. LITERALLY HALF. Best buy is good for one thing and one thing only.......WINDOW SHOPPING.
The car stereo i just bought.......800 at best buy.....400 from a reputable car stereo site.
They have caught on to the scanning now. Their posted barcodes, next to the price, now will take you DIRECTLY to the best buy site.
You have to scan from the product packaging only !
They exhist to take advantage of the technogically challenged.
Try the barcode scanner app in there and you'll see what im getting at.
Sent from my PC36100 using XDA App
Oh....we will hate. Best buy is a joke man. Read my prior post. They exhist to rip off the tech challenged, like people over 55. Thats a generalization i know but mostly true.
Sent from my PC36100 using XDA App
I think just like any store best buy Is good for something bad for others
Me I can't wait 3o days I asked questions when the clerk tried to sell me on it and it was not for me always Google anything remember they are sales men so its there job u as a customer should have jus researched it
I would rather pay the fee instead of wait but I can understand how it can suit some people jus didn't for me
Sent from my PC36100 using XDA App
jasonziter said:
Oh....we will hate. Best buy is a joke man. Read my prior post. They exhist to rip off the tech challenged, like people over 55. Thats a generalization i know but mostly true.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Oh really? What do you base this off of? The fact that you found a USB cable / CAT5/6 cable online for cheaper? Have you checked out prices on speakers, TV's, laptops, desktops, appliances, PC/console games, digital cameras, or SMART PHONES etc...?
If you weren't so close minded, maybe you would understand.
I think most people have a problem with best buy's delivery. They say they will replace your phone instantly for x,y,z° reason when the truth is its going out for service for 30 days and 150 deposit for some startek moto type loaner. Its best buy's fault for selling you a dream and the consumers fault for not reading the pamphlet they give you at the time of sale. Learn from it.
Sent from my PC36100 using XDA App
david279 said:
the consumers fault for not reading the pamphlet they give you at the time of sale. Learn from it.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Everyone keeps talking about a pamphlet.
I never got a pamphlet or any literature. Just a receipt with purchase price.
Well they really got you! They gave me a pamphlet when I bought my Evo. And even though the sales guy said they would replace my phone for ANY reason the pamphlet clearly says other wise. There's even a black tie webpage thru bestbuy.com and it tells you the process of replacement.
Sent from my PC36100 using XDA App
my salesperson at BB is a buddy of mine, he said if anything happens make sure its UNREPAIRABLE i.e. ran over by car/ broken in half.
so, you drop your phone in soup? go throw it against a brick wall until its in small pieces and say it fell out of your car window going down the highway. they will look at it and say this is too bad and give you a new one.
thats just what my friend told me. ymmv
So I just sold my girlfriends fascinate on ebay. I shipped a few days ago and just got this message from the buyer.
Thanks for the fast shipping. damn it sucks to say, but i went to have the phone activated at the verizon store. they not only said it can't be activated because its on the reported stolen list, but they confiscated it. i didnt know it couldnt be used, it should of never been listed. anyways, if you didnt know this either, no hard feelings. i wont contact ebay or paypal if you refund my payment right away so i can buy another one.
I have a good feeling that this a POS trying to scam me. I'm looking for some advice on how to respond to this issue. By the way the phone is not stolen in any way shape or form. I know this is kind of off topic but I figured this would be a good place to receive some advice.
Uh yea. I'd say it's a scam
Sent from my SCH-I500 using Tapatalk
ajd88 said:
So I just sold my girlfriends fascinate on ebay. I shipped a few days ago and just got this message from the buyer.
Thanks for the fast shipping. damn it sucks to say, but i went to have the phone activated at the verizon store. they not only said it can't be activated because its on the reported stolen list, but they confiscated it. i didnt know it couldnt be used, it should of never been listed. anyways, if you didnt know this either, no hard feelings. i wont contact ebay or paypal if you refund my payment right away so i can buy another one.
I have a good feeling that this a POS trying to scam me. I'm looking for some advice on how to respond to this issue. By the way the phone is not stolen in any way shape or form. I know this is kind of off topic but I figured this would be a good place to receive some advice.
Click to expand...
Click to collapse
Did he verify the ESN prior to buying the phone? If not, its his fault and there is nothing he can do. Explain the situation to ebay and open a dispute.
He did not verify esn. I just thought it was strange that he would be trying to pull this when he has a 98.6% positive feedback rating with over 2000 transactions.
It will be easier if you have the device ID. Contact Verizon and get paper work from them showing the device has a clean ESN. This will only work if you are either still under contract or left verizon when your contract was finished. If you got out of the contract via the fee changes the esn will be bad.
Assuming the Esn is clean once you have the paperwork that says its clean you just tell the buyer that you have evidence of a clean ESN and that you will fight any dispute. PayPal and EBay see these shady people alot and know what to look for.
Sent from my SCH-I500 using XDA Premium App
Yeah man I wouldn't trust this.
Sent from my I500 using XDA Premium App
For sure contact Verizon if you can and verify your ESN is good. I have a feeling that this is indeed a scam.
Moderated from my HTC G2.
Think k40 has a point. On what terms did you leave verizon, or at least deactivate the phone?
XDA Prem app Running UKB w PBJ
MattRussNC said:
Think k40 has a point. On what terms did you leave verizon, or at least deactivate the phone?
XDA Prem app Running UKB w PBJ
Click to expand...
Click to collapse
She used an upgrade. I should be able to get all the right info still. I sent the guy a few messages. I'm just waiting on a response before I call Verizon.
Sent from my ThunderBolt using XDA App
ajd88 said:
She used an upgrade. I should be able to get all the right info still. I sent the guy a few messages. I'm just waiting on a response before I call Verizon.
Sent from my ThunderBolt using XDA App
Click to expand...
Click to collapse
The only way he is Intitled to a refund is if he pays shipping and returns it to you
Even if he files a complaint he will have to show proof that he sent it back
So I would not worry to much about it
If he does send one back make Damn sure it is yours and has your esn
eBay has policies in place to protect you and the never do anything out of eBay
And you may be wise to report it to them right away and let them know what is going on This Kind of Deal is a No No you were asked outside of eBay
Sounds like a scam to me. Good luck.
I was just talking to a buddy of mine that works at verizon and he told me they would only inform you if its on the lost or stolen list, they will not confiscate it sounds like a big scam
Sent from my SCH-I500 using XDA Premium App
Does smell like a scam close to the sme thing happend to me with a video card
Seen plenty of phones come in with bad esn's. Not once did we or were we authorized to take possesion of the device
Sent from my I500 using XDA Premium App
Also, everyone be careful even letting a potential customer check the esn. When I was trying to sell my blackberry many scammers tried to get at mine. Don't give it to them! They can do a fake activation put insurance on it and claim it lost/stolen.. at that point your esn goes bad and they receive a phone from insurion in the mail.. One scammer even tried to get me to take a photo of the back of the phone with the battery out (where the esn is written) under the pretense he was looking to see if it worked on gsm.. Duh its a world phone... Good luck man. From my experience selling on ebay is nothing but headache.
Sent from my frozen yogurt filled fascinate
Make sure you move your money out from paypal and un-link any connected bank accounts. The guy will just call his CC company and dispute the charge. Paypal will take your money and you'll be SOL no matter how much evidence your have. Paypal's "protection" is **** and they'll screw you over in a heartbeat.
Smeed said:
Make sure you move your money out from paypal and un-link any connected bank accounts. The guy will just call his CC company and dispute the charge. Paypal will take your money and you'll be SOL no matter how much evidence your have. Paypal's "protection" is **** and they'll screw you over in a heartbeat.
Click to expand...
Click to collapse
+ 1
Sent from my frozen yogurt filled fascinate
That's a scam, no doubt about it. Don't let the feedback rating fool you, because it could be a legitimate account that got compromised. The only way they could win a dispute with eBay is if they can provide proof that the ESN was bad. If you know the ESN was good, then there's no way they could possibly provide that proof.
Sent from XDA Premium on my Super Clean Fascinate
neh4pres said:
They can do a fake activation put insurance on it and claim it lost/stolen.. at that point your esn goes bad and they receive a phone from insurion in the mail..
Click to expand...
Click to collapse
Im not so sure about that, I just tryed to have them put insurance on a fascinate I bought used and they said you can only put it on if you bought it from them.
Definite scam. As stated before, they won't confiscate the device. It's not their right to.
Unlike with media, you actually own a phone, rather than license it (which is why software, music, and videos can actually be confiscated). For them to take the phone from the buyer would be theft.
Call Verizon, have them pull the ESN from the old phone for you and have them verify that it is good. You should also be able to have them verify if it's been activated or not.
The way the systems work these days, I'm surprised someone would actually try and pull a scam like this one. It's way too easy to verify that they're full of it.
recent changes to asurion ever pay the deductible for replacement phone that swam or was distroyed.....funny story last week my myoldest son called me dad my phone is really hot almost burning my fingers i asked him had he hardrest phone yet he said no.i told him do that call me back ...he did he said it was still hot i told him let i charge......he set up his phone then started *****in about the battery being crap...so yesterday called verizon talked to tech support gave them the lowdown got hot battery bad sending new one out.i mention its a replacement device too still covered under warranty from ausrion ok...battery coming now....started thinking phone gonna fail..went to phone claim found box replacement phone came in found claim number on shipping label went to track answered questions told me to call jumped thru hoops finally got to a person told them my story mentioned overheated and phone under warranty did your son get hurt no....1 more hoop got talk to supervisor finally get reman or new incredible 2...dah second choice..free....ok...i asked about case and car charger cause might be different case yep car charger on back order....be here tuesday....gotta send phone and back cover back within 10 days.....so if you got a replacement phone recently and are overheating you have a 1 year warranty.
Sent from my ADR6400L using XDA App
Sent from my ADR6400L using XDA App
You should probably learn how to use spaces and punctuation... and so many other things... cause I have no idea what you're even talking about.
Sent from my ADR6300 using XDA App
Matt. said:
You should probably learn how to use spaces and punctuation... and so many other things... cause I have no idea what you're even talking about.
Sent from my ADR6300 using XDA App
Click to expand...
Click to collapse
Couldn't have said it better myself. It was sent from a phone, but doesn't it usually change all those thing for you?
what the f does kicker alert mean?!
DINC+XDA=Crack
He says his son's phone was overheating so he got a replacement. Big whoop.
I work in a Verizon store. For future reference:
1. You have a 1 year manufacturer's warranty. Basically anything that isn't accidental damage (damage by you) is covered and your phone is replaced with a refurb for free. You basically take the battery and cover from your old one and put it on the new one and then ship back the old one. They give you the box and a prepaid shipping label.
2. Asurion (Insurance) replacements require insurance on the line ($6.99/month for Smartphones with a $99 deductible or $10.99/month with a $170 deductible for iPhone 4s). That covers any damage and a refurb will be shipped the next business day. They'll send you the better version of your phone if they don't have it anymore (ie your Droid broke, they send you a Droid 2 if they're out of them). Asurion replacements have THEIR OWN 1 year warranty. If your Asurion replacement craps out/is bad, call them up @ 1-888-881-2622 and tell them and they'll replace it free of cost. You can claim as many damaged phones as you want, but only 2 lost phones within 12 months.
SO MY BAD.....i read stories all the time...mine is probally the worst yet so sue me .....just another story of phone insurance gone right....what part of free phone cant u comprehend....i have 4 phones and one net book.....on 2 accounts....my youngest sons phone is due for an upgrade incredible 2 verizon 199.99 costco 29.99 with free bundle pack just have to wait till augt 11
Memory dump again sue me if i was a writer i would care about spelling and grammer guess what im not
Sent from my ADR6400L using XDA App
....dude, it's just forum etiquette. nobody wants to read a wall mashup of words.
It would be nice to have SPELLING and grammer checker built into app
I have never been in a forum that was so critical and anal of such things.
balling members out for not searching first.ok you try to get anywhere with search.
Degrading people for there sentence structuring, are we working here pulling in cash for or info.Hmm NO. I DID NOT KNOW YOU HAD TO HAVE A B.A IN COMMUNICATION TO BE IN HERE.
IM SURE THE #$%&?/! SIGN IS NOT ON THE FRONT DOOR.
Sent from my ADR6400L using XDA App
scottthreet32 said:
It would be nice to have SPELLING and grammer checker built into app
I have never been in a forum that was so critical and anal of such things.
Sent from my ADR6400L using XDA App
Click to expand...
Click to collapse
You haven't been to a forum with almost 4 million members either.
scottthreet32 said:
It would be nice to have SPELLING and grammer checker built into app
I have never been in a forum that was so critical and anal of such things.
balling members out for not searching first.ok you try to get anywhere with search.
Degrading people for there sentence structuring, are we working here pulling in cash for or info.Hmm NO. I DID NOT KNOW YOU HAD TO HAVE A B.A IN COMMUNICATION TO BE IN HERE.
IM SURE THE #$%&?/! SIGN IS NOT ON THE FRONT DOOR.
Sent from my ADR6400L using XDA App
Click to expand...
Click to collapse
Sentence structure goes along way and doesn't require a B.A.
scottthreet32 said:
It would be nice to have SPELLING and grammer checker built into app
I have never been in a forum that was so critical and anal of such things.
balling members out for not searching first.ok you try to get anywhere with search.
Degrading people for there sentence structuring, are we working here pulling in cash for or info.Hmm NO. I DID NOT KNOW YOU HAD TO HAVE A B.A IN COMMUNICATION TO BE IN HERE.
IM SURE THE #$%&?/! SIGN IS NOT ON THE FRONT DOOR.
Sent from my ADR6400L using XDA App
Click to expand...
Click to collapse
Seriously a mistake here or there is no big deal. But your entire paragraph was difficult to follow. The point of these words and the website is to communicate. If we dont understand you then its kinda pointless. Oh and your ADR6400L does have spell check in its keyboard as do so many other keyboards you could choose.
Okay so I bought an S4 off craigslist and the next day he reports it stolen and blacklists it, I contact his friend trying to work it out (note: everything we said to each other was over texts, so I have them still as proof - and I got his friends number the day I met him.. he deactivated his service).. he said he doesn't know why his friend blacklisted it but he would call AT&T to unblock it, shortly after he said he did it.. I waited patiently but to realize that it was still blocked so I text him again, he doesnt respond for a full day so I told him I will call the Police. He must have gotten scared because he finally responds and unblocks it.... I used it for a couple hours, then my service cuts off and he sends me this long message telling me that he blocked it again and is calling the cops because I threatened him?. I never said anything threatening to him but whatever....
So I call the police, report everything and tell them the story. A couple hours later a detective calls me and asks if I would like to prosecute, I agreed... so now Im waiting to see what happened...
What do you guys think? I should easily win right, I have all the proof. All the texts.. from before I purchased and from after.. and I have his original craigslist post....
I told this guy 100 times to either unblock it or just give my money back and id cancel the prosecution but he didnt respond, so whatever. ..
Anybody been through something similiar?. Think I should win? He clearly commited insurance fraud... and must have created a police report to report his "stolen" phone..
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
Yeah definetly, I flip phones every now and then on craigslist but only meet in public areas infront of cameras, and I make sure its a real number. Which in this case it was, he must have thought I was bluffing when I said I would call the police.. I just turned 20, I really don't have time for this mess with school and work.. I gave the detective his information and he said he located him and spoke with him, and will me a line up after the weekend.. I mean seriously? Just give me back my money dude, why even risk jail time when I told him id drop charges...... people these days are ridiculous...
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
That's... really messed up. You should definitely win. So long as you have all that information condemning him, I don't see any reason why you should lose. Obviously this guy is retarded because he doesn't realize that he will be convicted of fraud (against you), insurance fraud, lying to the police, and possibly other things. Over a phone? How much could this guy possibly make from a scam like that? A few hundred bucks maybe, and obviously can't keep doing this because AT&T would catch on to the fact that he keeps buying phones from them with insurance and losing them.
This dude is so pathetic I kind of feel bad for him...
dont drop the charges. he wasted your time, time and stress youll never get back. No matter what, dont drop anything, people like that should be taught a lesson to make sure they think twice before attempting fraud
polish_pat said:
dont drop the charges. he wasted your time, time and stress youll never get back. No matter what, dont drop anything, people like that should be taught a lesson to make sure they think twice before attempting fraud
Click to expand...
Click to collapse
I agree, if you drop the charges if will try this with someone else.
Sent from my HTC One using Tapatalk 4 Beta
I sell phones on Craigslist all the time and this is why it is no longer a good practice. Can no longer trust anyone and that causes more low ball offers.
Sent from my SAMSUNG-SGH-I337 using xda premium
Craigslist nuff said.
I just got my s4 this past Thursday through craigslist, I told the guy that for us to make a deal we would have to meet at a corporate AT&T store to have the phone verified and documented that I purchased his phone . to make sure there was no back lash on me.
Sent from my AOKP Galaxy S4
REDFOCZ said:
I just got my s4 this past Thursday through craigslist, I told the guy that for us to make a deal we would have to meet at a corporate AT&T store to have the phone verified and documented that I purchased his phone . to make sure there was no back lash on me.
Sent from my AOKP Galaxy S4
Click to expand...
Click to collapse
Way too much work. I'd rather pay full price for a phone. don't have time to deal with CL idiots anymore.
I stopped using cl a long time ago, can't trust anybody these days.
Sent from my SAMSUNG-SGH-I337
You sure the detective wasn't one of friends?
Agree... I'll do it in the store next time. Thx for the story. Good luck.
Sent from my SAMSUNG-SGH-I337 using xda premium
legal ways around this...
ask for purchase reciept with signature name and id
ask for his/her id
go to local att/tmob/verizon whatever store and and confirm IMIE/serial belongs to seller
ask for manager and tell them phone is being sold not stolen (or call)
friend sells/buys phones off CL all the time, unless they agree to all the above he wont deal with them. only way to be safe. also, i would report the guy who did it; thats insurance fraud, falsifying a police report, and some minor infractions. you have his number? call him leave message and tell him you will report insurance fraud; they will pursue it.
I have a detective on the case already, he deactivated his number but he was stupid enough to tell me where he lives and gave me.his friends number the day I purchased it.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
I sell my old phones on CL and have noticed people are being extra paranoid these days.
When I sold my iphone 5 the buyer asked for the imei # I refused to give it over the text. how do I know what this person plans to do with it?
of course they asked if it was stolen, I obviously said no. I showed them the original box, even the shipping box it came it, I of course removed my address. Let them pop in their sim card and they were satisfied.
I'm curious to know how much you bought your 2nd hand S4 for? I would think someone looking to scam someone would try to make a quick buck with people that aren't gonna think twice to buy it if it's too cheap.
Let's say like 300? no one in their right mind would sell you an S4 for half of what it costs new, of course unless if they were going to scam you... I would be suspicious of it before I agree to buy something that seems too cheap...
AutoUnion said:
........ I bet that asshole tried to claim insurance on the phone.
........
Click to expand...
Click to collapse
That about sums it up.
I
kurdish11 said:
Okay so I bought an S4 off craigslist and the next day he reports it stolen and blacklists it, I contact his friend trying to work it out (note: everything we said to each other was over texts, so I have them still as proof - and I got his friends number the day I met him.. he deactivated his service).. he said he doesn't know why his friend blacklisted it but he would call AT&T to unblock it, shortly after he said he did it.. I waited patiently but to realize that it was still blocked so I text him again, he doesnt respond for a full day so I told him I will call the Police. He must have gotten scared because he finally responds and unblocks it.... I used it for a couple hours, then my service cuts off and he sends me this long message telling me that he blocked it again and is calling the cops because I threatened him?. I never said anything threatening to him but whatever....
So I call the police, report everything and tell them the story. A couple hours later a detective calls me and asks if I would like to prosecute, I agreed... so now Im waiting to see what happened...
What do you guys think? I should easily win right, I have all the proof. All the texts.. from before I purchased and from after.. and I have his original craigslist post....
I told this guy 100 times to either unblock it or just give my money back and id cancel the prosecution but he didnt respond, so whatever. ..
Anybody been through something similiar?. Think I should win? He clearly commited insurance fraud... and must have created a police report to report his "stolen" phone..
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
Click to expand...
Click to collapse
You will win. You can take him to small claims court and have him pay the fees too.
See if you can get a cache of his ad just in case for evidence. Most likely he'll cave in and refund you.
Show him all of your evidence and say "we can take this to court and I'm sure I will win."
On a side note, what an awesome detective working your case. I'm sure he's very busy too. These guys have back logs of cases not resolved and have to work tons of overtime.
Sent from my HTC One using xda app-developers app
TheAxman said:
You sure the detective wasn't one of friends?
Click to expand...
Click to collapse
You're kidding right........?..... yeah im sure I connected coincidentally to his friend when I called 911 and they provided me with that detective.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
galaxy808 said:
I sell my old phones on CL and have noticed people are being extra paranoid these days.
When I sold my iphone 5 the buyer asked for the imei # I refused to give it over the text. how do I know what this person plans to do with it?
of course they asked if it was stolen, I obviously said no. I showed them the original box, even the shipping box it came it, I of course removed my address. Let them pop in their sim card and they were satisfied.
I'm curious to know how much you bought your 2nd hand S4 for? I would think someone looking to scam someone would try to make a quick buck with people that aren't gonna think twice to buy it if it's too cheap.
Let's say like 300? no one in their right mind would sell you an S4 for half of what it costs new, of course unless if they were going to scam you... I would be suspicious of it before I agree to buy something that seems too cheap...
Click to expand...
Click to collapse
300 is right. But it was in bad condition, the frame was jacked up. Other than that nope. I thought I just ran into some idiot.. turns out I was right, an idiot he was.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
SlimJ87D said:
I
You will win. You can take him to small claims court and have him pay the fees too.
See if you can get a cache of his ad just in case for evidence. Most likely he'll cave in and refund you.
Show him all of your evidence and say "we can take this to court and I'm sure I will win."
On a side note, what an awesome detective working your case. I'm sure he's very busy too. These guys have back logs of cases not resolved and have to work tons of overtime.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
It's not small claims though, the detective asked if I would like to prosecute him in court and I said yes. Later asked if it would be small claims and he said no, so im guessing its the real deal... anybody know if any fees will have to be paid out of my pocket for court?
Sent from my SAMSUNG-SGH-I337 using xda app-developers app