Database Users

Sign here if you're still using your first X1 (and..)!

Hey guys,
I'm a little curious but, if you're still using your FIRST X1 (Not exchanged, repaired, etc) and it has no build issues (cracks) at all, could you please sign in here?
Despite the prices dropping on Amazon.com (From 799 to 615 USD in less than two weeks), I'm still very curious as to how prevalent this issue really is. So please, show me the light!
Cheers.

i got a crack-free x1 bought in denmark, importet from UK.
a week 48.

QuintusDK said:
i got a crack-free x1 bought in denmark, importet from UK.
a week 48.
Click to expand...
Click to collapse
Quintus,
If you don't mind me asking, how old is it?
Cheers.

PoisonWolf said:
Quintus,
If you don't mind me asking, how old is it?
Cheers.
Click to expand...
Click to collapse
i have used it in about a month now, and bought it used, so a little over a month.

bought it onthe first sunday of feb. dun rememebr date, unlocked, no problems. production date 08w49

Bought mine in November in the UK .. not long after it was released .. nothing wrong with it ..

Mine is crack free...but the battery cover got lots of scratches.

bought x1a from sonystyle.com in November. Still good.

I'm currently still using my first X1 But not for long anymore. Mine will go into repair tomorrow (just finished reverting it back to stock ROM & SPL). I have a crack at the stylus (I could somewhat live with it as it wans't that bad), and since the end of this week a crack at the batterycomponent (which is no longer acceptable).
I noted all the information I could retrieve from the phone (Serial numbers, IMEI, etc) and marked the Micro SD slot with a pen, as that will allow me to easily recognize if I get a new one or that they will simply put a new back cover on my current one

Still using my first Xperia, got it November of last year ..thinking about getting it replaced though 'cause the keyboard's bugging out one me...

Guys,
Thank you for all the information thus far, please, keep em coming!
Cheers.

I bought black X1i used, it's from December I think. When I got it, the keypad already peeled of sporadically and some very very very minor scratches on the battery cover and the edge near the mic hole... But no crack... And judging from the previous owner, he probably a very careful and tidy person... Just taking a wild guess because the X1 have 2 screen protectors.
The keypad peeling off issue is very very minor to me, in fact, I'm in the process of completely peeling off the keypad outer covering myself. I already completely peeled off the leftward keypad and it really is much better without the coating.
If (knock on wood) the crack issue doesn't rear its ugly head on my X1i, I'll probably replace the casing sometimes in the future, when true wear and tear came up... But for now, quite satisfied, considering how cheap I bought it

im still using my first X1. some scratches on the side due to my recklessness.
thinking of sending to repair cos some keys are getting harder to press. slowing down my typing speed...

Got mine since Nov 08, scratch free, crack free, no problems at all. I'm just lovin it. Production - 08w46.....

Had mine since Nov 08, scratch free, crack free. I take the batter cover off all the time messing with roms and still no problems. I do use a PD air case. Production - 08w45
pretty sure its a UK version.

had mine since 1 mth ago, accidently threw my keys and phone into the same pocket... now a bit of the plastic from the dpad is scratched off... its like mona lisa with a massive pimple ><'' and some minor scratches on the battery cover... apart from that, no cracks, 08wk49 one

I'm also still using my first Xperia, and have had no problems whatsoever.
Go for it

I've had more than one silver Xperias to date
No problems so far
But reading other's stories now I undersand why SONY broke up with HTC...
("quality issues" they stated, and 1/3 of the forum seems to proove it)

gtrab said:
I've had more than one silver Xperias to date
No problems so far
But reading other's stories now I undersand why SONY broke up with HTC...
("quality issues" they stated, and 1/3 of the forum seems to proove it)
Click to expand...
Click to collapse
gtrab,
Aye. From the looks of it, purchasing an Xperia will land me a 30%+ chance of obtaining a crack within a month. Considering the fact that the Xperia I intend to purchase is unlocked and without a contract, the costs of repairs will likely not be covered. One way or the other, I foresee SE giving me the big turnaround when it happens.
The risks are so high and the chances so slim to even find a problem-free Xperia. I'll give it a couple more days and see how the votes go. Maybe it'll change.
Cheers.

i bough an x1 from UK first week in november,so 3months old and some days,and i only have a crack where battery is.on the side.it is not anoying.otherwise it is ok,no marks and cracks.i have black xperia,week 48.

Before Buying a sony product (XZ1) Please read the reviews of the customers in india.

I also had very bad experience with sony india from last 2 years
Bought Xperia S last year due to worst after sales support sold it and bought another phone from local importer with out any sony india warranty for very less price Very happy with that fone. I will never buy a sony product from sony india from now on wards..
Jus thought of trying once again and giving a chance. bought XPeria Z1 in india. Used for 10 days, found lots of internal issues software. and display issues. given the fone to sony authorised service centre on 1st Oct, still now no word of dispatching the device.
called Xperia Support on 180030002800
If you are planning to buy a sony phone in india think 100 times if you are concerned about after sales support.

vensu19 said:
I also had very bad experience with sony india from last 2 years
Bought Xperia S last year due to worst after sales support sold it and bought another phone from local importer with out any sony india warranty for very less price Very happy with that fone. I will never buy a sony product from sony india from now on wards..
Jus thought of trying once again and giving a chance. bought XPeria Z1 in india. Used for 10 days, found lots of internal issues software. and display issues. given the fone to sony authorised service centre on 1st Oct, still now no word of dispatching the device.
called Xperia Support on 180030002800
If you are planning to buy a sony phone in india think 100 times if you are concerned about after sales support.
please find the below link to know the customer reviews on sony xperia Z1.
http://www.xperiaguide.com/2013/10/...eria-z1-yellow-hue-tint-issue-display-screen/
Click to expand...
Click to collapse
Hmm think Sony need to look at their customer service skills in India, im from the UK and i've not had a negative experience yet, but ive noticed over the past few days a lot threads being opened with issues and 90% of the users had purchased the Z1 from India, sounds like there very well could be a bad batch of Z1's there.

India got so much free swag too.
Like sofir said, it seems like a India issue.
Sent from my Sony Xperia Z1 C6903

I am also from India.. I have used 3 sony mobiles so far including the z1, I never had any issues with these devices. I visited the service center only once that too because I damaged the display by dropping my old Walkman series phone..I also find the z1 really good with no display issue or any other hardware issues.. just some bugs in the software here and there which is common for any newly launched devices.. I would say for you its just a bad luck.

maybe there is problem with Sony in India or maybe people from India complain about imaginary things or a mixture of both, if you go to any of the xperia Sony mobile support forums there are a considerable amount of nonsense complaints and a lot of them come from India posters - I believe there's a recent one claiming that they dropped their Z1 from a height of 12 inches onto carpet and the screen broke, other complaining about battery life and when they produce pictures of screen they are very obviously edited to support nonsense claims - another one is "my phone gets so hot I can't touch it and it burns me" a complete pile of sh$$$
Oh and my phone got water in it - I wash it everyday with the dishes - wtf ?
My phone just broke sitting on a table - my phone broke while in my pocket - my phone screen broke dropping from 12" onto a carpet floor - If someone came into a Sony service center to me with a story like that I'd hang myself
Although there may be genuine complaints in India (just like everywhere else) an awful lot of them are trivial self inflicted or just plain stupid - sorry but that is how I see it
So "No" I will definitely not be reading about issues reported in India as a basis for deciding anything
Enjoy your Z1 and man up

Dude... Bt sony service iz really ****...
I had cAmera issues... I took the phone within 4 hrs... Those ppl didn't gv me a replacement...
Wtf no use of getting a high end phone...
Sent from my C6902 using xda app-developers app

Ph3rOn!xX said:
Dude... Bt sony service iz really ****...
I had cAmera issues... I took the phone within 4 hrs... Those ppl didn't gv me a replacement...
Wtf no use of getting a high end phone...
Sent from my C6902 using xda app-developers app
Click to expand...
Click to collapse
and your camera issues were what exactly ?

When i used to point my camera to white light... I used to see some purple effect...
The photos still r looking noisy...
Wtf 21mp... Its looking like using some **** china phone camera...
Those service centre ppl.. Jst reset my phone... They r saying dat its a software issue...
Sent from my C6902 using xda app-developers app

Ph3rOn!xX said:
When i used to point my camera to white light... I used to see some purple effect...
The photos still r looking noisy...
Wtf 21mp... Its looking like using some **** china phone camera...
Those service centre ppl.. Jst reset my phone... They r saying dat its a software issue...
Sent from my C6902 using xda app-developers app
Click to expand...
Click to collapse
and they were exactly right - we are all aware here that the Z1 shipped with early camera software and will be updated soon, in saying that - the camera right now is outstanding, hard to believe that it's going to get better - there are plenty of pictures on this site and around the net taken with the Z1 and they are generally outstanding - in certain conditions there is some noise but that is currently normal until we see and update
so read my post above again and tell me why Sony service center should have taken it up the ass for your none issue - you just made my case
now enjoy your Z1 and stop with the BS
Not going to reply here again as it's a waste of time - I've made my point

Ph3rOn!xX said:
When i used to point my camera to white light... I used to see some purple effect...
The photos still r looking noisy...
Wtf 21mp... Its looking like using some **** china phone camera...
Those service centre ppl.. Jst reset my phone... They r saying dat its a software issue...
Sent from my C6902 using xda app-developers app
Click to expand...
Click to collapse
Just get rid of any case you've applied on your phone (ignore this if you haven't), clean the camera lens & area around it with a moist clean microfiber cloth & make sure there isn't any screen protector film covering the lens or flash. Try again, most specifically in the manual mode. If you still have problems, maybe then I'd say your phone does have a problem. In that case try another service center.
BTW, I've had a relatively good experience with sony service here at my place (India) till date. Had my XZ replaced several times without any issues.

I have no issues with sonys after sales service i had the z and its flap over the sd card slot came off and they repaired it and gave me back in exact 7 working days as they said..it was exactly on time.and i was surprized
Sent from my C6902 using Tapatalk 4

whether you like to admit it or not, Indians are extremely sh**y customers.
bought my Z1 from a sony show room and im in love with the phone.
agreed that it has a lot of issues that needs to be ironed out (particularly with the battery life and the camera)
This should/will be addressed by sony in the near future.

Poor me, I bought the most defected Xperia Z2 unit ever

Fellows,
Unfortunately, I bought the most defected Xperia Z2 unit ever, 14W17, below is my complain to Sony Middle East Facebook page, after sending them lots of emails with no response at all.
Please guys comment and share, help me put some pressure to force them to take any corrective actions
Update: i got a replacement

Where ever you got the phone from
Return it and ask for a replacement or a refund
Sent from my D6503 using XDA Premium 4 mobile app

Envious_Data said:
Where ever you got the phone from
Return it and ask for a replacement or a refund
Sent from my D6503 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
To do so I have to travel to another country, which is impossible to me, also the seller is not professional enough to ship the device directly to him, its almost like a device with no warranty, thats why i'm trying with Sony.
appreciate your comments there to apply more pressure.
Thanks

Then your problem might be with your seller, not with Sony
Hossam.Abdelsalam said:
To do so I have to travel to another country, which is impossible to me, also the seller is not professional enough to ship the device directly to him, its almost like a device with no warranty, thats why i'm trying with Sony.
appreciate your comments there to apply more pressure.
Thanks
Click to expand...
Click to collapse

ngvuanh said:
Then your problem might be with your seller, not with Sony
Click to expand...
Click to collapse
Sorry to say this, but have to agree here. The problem is the seller, since your device isn't under warranty.

I kinda feel Sony Middle East just like to screw us over. I brought the Z2 and I didnt get anything extra with the device. I didnt get the NC headphones or the dock or the cover, literally nothing. I literally feel that sony middle east is screwing us over.
I believe u should just go to the dealer who u brought the device from. If u have the warranty card u can just scan it and send it to Sony. Probably calling them would yield better results

vipaman said:
I kinda feel Sony Middle East just like to screw us over. I brought the Z2 and I didnt get anything extra with the device. I didnt get the NC headphones or the dock or the cover, literally nothing. I literally feel that sony middle east is screwing us over.
I believe u should just go to the dealer who u brought the device from. If u have the warranty card u can just scan it and send it to Sony. Probably calling them would yield better results
Click to expand...
Click to collapse
In KSA Sony World, we got the NC headphones for preorders only.

Super Prince said:
In KSA Sony World, we got the NC headphones for preorders only.
Click to expand...
Click to collapse
That is weird. I didnt get any thing. But then again I got it from Viva bahrain so kinda makes sense. But they should have thrown in something even the HTC M8 I got from viva had a case and a decent pair of earphones.

vipaman said:
I kinda feel Sony Middle East just like to screw us over. I brought the Z2 and I didnt get anything extra with the device. I didnt get the NC headphones or the dock or the cover, literally nothing. I literally feel that sony middle east is screwing us over.
Click to expand...
Click to collapse
You're lucky, in Poland its the same.
In India they dump us with smartband which nobody really uses, case which i don't want and say its free when its not.
Am waiting to get a box just like you got. I can always buy these extras in the future if necessary.

One Twelve said:
You're lucky, in Poland its the same.
In India they dump us with smartband which nobody really uses, case which i don't want and say its free when its not.
Am waiting to get a box just like you got. I can always buy these extras in the future if necessary.
Click to expand...
Click to collapse
Hahahaha If i were you I would just gladly take those accessories and sell them later on. At least there is some extra value. That's one of the main reason's I went for the Z2. Those extras do matter imo

vipaman said:
Hahahaha If i were you I would just gladly take those accessories and sell them later on.
Click to expand...
Click to collapse
Too much hassle.
vipaman said:
At least there is some extra value. That's one of the main reason's I went for the Z2. Those extras do matter imo
Click to expand...
Click to collapse
Please, you are buying a phone not because it comes with stupid obligatory 'gifts' that you cannot refuse.
So many companies are doing this now because psychologically it works and you proved it. I always say how much gifts are worth. they say x, so i say give me without gifts and deduct x. But you know what they only reduce by 20%x or they refuse. So value of 'gifts' is a lie.
This was with Z1, with Z2 they put the gifts inside the box (!)
You are lucky.

I have W17 batch one also, and thinking about it, the only things I can actually say is that I experience the call quality thing (which I think can be fixed by a software) and also the gaps issue which has not really been big of a deal till now (Never dipped my phone in water however).
Camera is fine, back cover good, Flaps are great here... Sorry u go t unlucky mate... I'm actually in the same situation as u. Imported phone from regular "unprofessional retailer", no warranty. Till now, Z2 didn't launch in my country. So, yh!

stanley08 said:
I have W17 batch one also, and thinking about it, the only things I can actually say is that I experience the call quality thing (which I think can be fixed by a software) and also the gaps issue which has not really been big of a deal till now (Never dipped my phone in water however).
Camera is fine, back cover good, Flaps are great here... Sorry u go t unlucky mate... I'm actually in the same situation as u. Imported phone from regular "unprofessional retailer", no warranty. Till now, Z2 didn't launch in my country. So, yh!
Click to expand...
Click to collapse
i will let you know if the call quality issue is software related or not .. as mine is going back to the retailer for a "repair " i would imagine they will probably just pop a new mic in it , as im running .402 which at this moment in the UK is the latest software. i have also had a display issue with the screen jumping to different screens on its own,but its only done this the once.

Super Prince said:
In KSA Sony World, we got the NC headphones for preorders only.
Click to expand...
Click to collapse
So i didnt wanted to start a new thread. So ill post here . I also bought My new Xperia Z2 from Saudi Arabia. It was w20 model had screen gaps issue both on front and back . Bought it from Sony store and they said that it will not effect waterproofness of the device. Even then i was careful but after a month it was full of finger prints and i decided to wash it and unfortunately water went inside . All flaps were closed and i double checked it . When i took it to service center they said no warranty if water went inside and they will send it to Dubai please check back after 2 weeks.
I posted on Facebook as they may help me but this was their reply was we are sorry and nothing else
On twitter they are not even replying. and they just say contact service center and all i hear from them is excuses. there is not a single scrtach on my device. Unfortunately there is no refund or replacement system here. Really disappointed with Sony services. I saved money for 6 months for this device

does any one bought the z2 from sony in dubai ?!
my uncle bought me and I will get it by next week .
so I want to know the problems with this version of the device ( sony dubai ) .
sony stuff told my uncle to close the camera before putting the device in the water !! weird :/
it should be water resistant and we can take photos under water !!

Muhammad Ta'lab said:
does any one bought the z2 from sony in dubai ?!
my uncle bought me and I will get it by next week .
so I want to know the problems with this version of the device ( sony dubai ) .
sony stuff told my uncle to close the camera before putting the device in the water !! weird :/
it should be water resistant and we can take photos under water !!
Click to expand...
Click to collapse
If they are any thing like sony Saudi Arabia then they dont even know their own stuff

Broken/cracked display - Sony refuses the warranty, 2nd Xperia Z2 = softbrick

Hey guys,
I just got back from my holidays, so I wanted to tell you the story about my two Xperia Z2's.
Before I went on holidays I had one of the devices in my pocket. I walked around through town with some friends. After about 30 minutes of walking around, I took the phone out of my pocket. I was shocked, because the screen was broken/cracked! My friends were shocked too, they couldn't believe their eyes.
My friend did a quick google-search and read about other Xperia Z's with similar problems and Sony replacing these screens.
So I called the support the next day, and they gave me the adress to send it in.
Now I went on holidays, when my brother sent me a message, that I got a letter. He opened it and told me what was inside: warranty refused!
They want about 350€ to have it repaired! I was shocked again!
I had the 2nd Xperia Z2 with me, too (girlfriend's device). It was laying in our holiday house (fully charged!), when we went out to the beach. When we came back she wanted to check for new messages, tried to switch it on, but: nada! Hardreset didn't work, pushing the "power-off"-button didn't work either! It won't get recognized via the PC companion neither...
Now I got back and called the Sony support again. First because of the broken display. They say it was my failure, they won't repair it!
They will never repair any broken displays. The say, that the display is so very well produced, that all cracks will be from external physical forces.
But don't you all have your phones in your pocket? I mean, that's the normal usage of a mobile phone, isn't it?
I'm very very disappointed about Sony and their support! This was my first and last Sony phone ever! I will also sell my other Sony devices and get different things instead.
Google for example repaired my Nexus 4 without a doubt - and the phone had some scratches here and there, so a *possible* damage of myself. But they didn't ask, they repaired it!

Yea I've realised how bad Sony service is, not just in phones but other products also, I won't be purchasing another Sony device, the ps4 being the only possible exception but then again I'm a proper gamer so I play the majority of games on pc

I had a similar situation - my previous Xperia Z was a tank (in a good way), put it in my pocket, sat on it (lightly), dropped it, everything, barely a scratch let alone a cracked screen after 18 months. After a couple of months with the Z2, I thought I was being way more delicate with it, and one day I took it out my pocket to find part of the screen wasn't touch sensitive anymore, and found a hairline crack running from around the bottom of the SIM/MicroUSB port cover, across to the bottom of the MicroSD cover.
Given it coincidentally ran from one weak spot on the frame structure across to another, I suspect it's a lot weaker here and allows more flex, so allowing the glass to fracture. Didn't even bother with the warranty, I knew what Sony would say - I took the hit with the £75 excess against my phone insurance

Well, when I had iPhone 4S, Apple replaced my iPhone 2 times even if was hardly scratched and dented. They don't repair iPhones, they replace them, which is a great thing. SONY and other companies should learn from Apple.

Same case f##k Sony
My z2 was water damaged and now they are f##cking with me asking me to pay 400$ for new z2 f##k them

I don't think any company including apple covers physical damages under warranty. Friend of mine also broke her S4 screen from keep it in her jeans pockets which she had to pay for repair. I also dropped my Z2 and broke the screen but luckily I was able to claim it on insurance and they sent me a refurbished device as a replacement. Water damages also fall into physical damages and won't cover under warranty.

kamalmawa said:
I don't think any company including apple covers physical damages under warranty. Friend of mine also broke her S4 screen from keep it in her jeans pockets which she had to pay for repair. I also dropped my Z2 and broke the screen but luckily I was able to claim it on insurance and they sent me a refurbished device as a replacement. Water damages also fall into physical damages and won't cover under warranty.
Click to expand...
Click to collapse
Here in Africa, Samsung covers both Water Damage (Replacing Motherboard) and Screen replacement, any of the 2 or both of the same. TWICE!! Over a period of 2 years. This including Regular warranty you get, for 2 years also.

I don't think anyone really covers physical damage. Too many people have the story of, "I had it in my pocket and suddenly it cracked." though they're too ashamed to admit they simply dropped it.
Also, are you talking normal warranty, or Sony Care purchased warranty? I bought the Sony Care warranty and the guy told me I could smash my phone right in front of him, and he'd simply hand me a new one. I phone that's waterproof, I have my doubts. That was mainly the reason I purchased the Sony Care.

Xaroc8 said:
I don't think anyone really covers physical damage. Too many people have the story of, "I had it in my pocket and suddenly it cracked." though they're too ashamed to admit they simply dropped it.
Also, are you talking normal warranty, or Sony Care purchased warranty? I bought the Sony Care warranty and the guy told me I could smash my phone right in front of him, and he'd simply hand me a new one. I phone that's waterproof, I have my doubts. That was mainly the reason I purchased the Sony Care.
Click to expand...
Click to collapse
I am talking about the normal Sony warranty (which is called "Sony Care" over here - no joke).
I'm really disappointed, even though in a way I can understand them (a lot of people will claim the phone got broken by itself), but on the other than: I had two of the devices not working after just a few weeks of usage, so I'd expect a little bit more instinctive feel from Sony to say "OK, send us both your phones and we'll repair them".
Google replaced the cracked screen on my Nexus 4 without a hassle! I even had the new one here before I sent the broken on back!
They didn't even ask what has happened to the device, even though it HAD some signs of wear allready - not like the Sony which looked brand new!
Another funny story is, that on the UK the BBC reported about the problems on the Z-series and Sony offered all UK-customers to replace their broken screens - but only in the UK, because it was on TV there...

This happened to me too! I sent Sony a mail about repairing or replacing the phone and one Month later they said no because a 3rd party company had repaired the phone while i havent repaired the phone yet?! I repaired the phone and now it isnt waterproof anymore.

Great after sales from sony

I sent my Z2 for repairs, as the camera lens was getting ugly only a few months after purchase.
It was sent Saturday and already came back the next Saturday (yesterday)
I got a new back case and even a new screen (I hadn't noticed anything wrong with the old screen)
That is great after sales, my compliments!

Got the same experience with Sony but then with my Playstation Portable in the times I used to own one. I got a new one in less than 3 days.

Had a really bad experience with the Sony after sales care. Sent a Z1 compact (I know it isn't the Z2 but go with me) what had gaps starting to appear between the side and back. Got the phone back, the repair notice had said the device had the case (which I phoned Sony up about, apparently that's the middle housing) replaced. I knew 100% that it hadn't been as there was a tiny scuff what was there when I sent it in. I have now got to send the device in again to get the middle housing replaced as the gaps are still there too.

I had a great and bad xperiance
My Xperia S was suffering random reboots and they sent it back to me after saying its not in warrenty AFTER I SAID REPAIR and not warrenty cause
(i missed some details here)
Good was that they sent me a new Z2 after my insurance did a terrible job repairing mine because my insurance wasnt planning on fixing their poor job nor replacing my phone.