Had a USB malfunctioning error, got a code 43 unknown device error on windows. (see thread http://forum.xda-developers.com/showthread.php?t=1468832)
Will post my RMA progress here,
I live in Glasgow, Scotland & the service centre for here is in Czech-Rebublic. Told them about the error and they gave me an RMA number on 1/2/12 (2 emails exchanged). UPS picked up the package on 2/2/12. Packed the transformer on its own in its original box, UPS came today took the package off me, gave me a receipt, stuck a label on the package and told me to sign it with my signature and date.
(I'll update this accordingly)
Reached the Asus service centre in Czech-Rebublic today 3/2/12, seems like UPS is overnight. Nice service, Asus.
ASUS After-sale Repair Status Route is as below:
Product Received > (Waiting) > Repairing > Final Testing > Packing > Ready for Shipping > Repair Finished
Click to expand...
Click to collapse
mines is currently in the 'repairing' bit. will keep you's updated.
you can check your RMA status HERE
Still in the repairing bit, *sigh*
Is yours tf201 or tf101?
xda-soar said:
Is yours tf201 or tf101?
Click to expand...
Click to collapse
considering this is the TF101 section, mines is a TF101.
Guys, its still in the 'repairing' stage, anyone know how long it stays like this?
It's at the 'Ready For Shipping' stage today 6/2/12. Should have it tomorrow will report back on what/how they did.
Okay, it's been shipped I've got the tracking number.
Be interesting to see how much damage your tablet has acquired free of charge
Lol don't get my hopes down !
not bad Asus. less than a week without my tablet if you include shipping days. Now i just hope to god they done a good job on the repair, i think they might have replaced it though as the USB error was EXTREMELY rare.
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Got my Transformer back today.
THEY HAVENT FIXED IT.
there was a note with the tablet saying no issues/no trouble found.
Now, its either they didnt bother fixing it OR its my USB cable.. I'm going to order a brand new ASUS USB cable and re-check. Ill keep you's updated. Still dont know why they would waste so much of their own money on shipping when they never even fixed it.. This is the only reason im trying another cable.
blickmanic said:
Got my Transformer back today.
THEY HAVENT FIXED IT.
there was a note with the tablet saying no issues/no trouble found.
Now, its either they didnt bother fixing it OR its my USB cable.. I'm going to order a brand new ASUS USB cable and re-check. Ill keep you's updated. Still dont know why they would waste so much of their own money on shipping when they never even fixed it.. This is the only reason im trying another cable.
Click to expand...
Click to collapse
did you send your cable in with it?
Novae said:
did you send your cable in with it?
Click to expand...
Click to collapse
Nope :/ 10char
Here's what you can expect from asus rma experience.
Case 1: If you call in ahead of time and describe to them exactly what's wrong, you can expect to get your tablet back within a week's time.
Case 2: If you call in and tell them what's wrong, but you are iffy about it, you can expect to get your tablet back in a week and a half.
Case 3: If you have no idea what's wrong with your tablet, you can expect to get your tablet back between 1.5 week to a month.
That said, if they tested your device and saw nothing wrong, they would have sent it to a different guy to do further testings.
Anyway, my bet is your cable.
goodintentions said:
Here's what you can expect from asus rma experience.
Case 1: If you call in ahead of time and describe to them exactly what's wrong, you can expect to get your tablet back within a week's time.
Case 2: If you call in and tell them what's wrong, but you are iffy about it, you can expect to get your tablet back in a week and a half.
Case 3: If you have no idea what's wrong with your tablet, you can expect to get your tablet back between 1.5 week to a month.
That said, if they tested your device and saw nothing wrong, they would have sent it to a different guy to do further testings.
Anyway, my bet is your cable.
Click to expand...
Click to collapse
I've ordered one, I'll let yous know on progress
Just to let you know some devices will not be recognized depending on the device itself. If the device works fine on a pc using the same cable then it is probably just an issue with the transformer recognizing it.
Sent from my GT-P1000 using Tapatalk
swolebiceps said:
Just to let you know some devices will not be recognized depending on the device itself. If the device works fine on a pc using the same cable then it is probably just an issue with the transformer recognizing it.
Sent from my GT-P1000 using Tapatalk
Click to expand...
Click to collapse
I tried about 5 differant PC's to no avail
goodintentions said:
Anyway, my bet is your cable.
Click to expand...
Click to collapse
Another vote for the cable.
I just got my TF101 dock back
Well first at all the bad news:
they sent me an used/refurbished dock unit, mine was cosmetically 100% perfect paid full price retail on amazon.com, the one I got from asus has 2 major scratches, 1 crossing the following keys: Tab, Caps Lock, Shift and Crtl and even extends further down to my dock itself(plastic area), the other one is a highly noticeable scratch( a very large one) close to the touch pad. I find this highly offensive from asus, how come you treat your customers like that asus, I will try to get rid of it on ebay, since my power button is still loose and haven't send it to ASUS yet, probably never will. Good luck to people still looking to get a tf101/tf201
The good news is apparently this dock works fine. we'll see.
Related
I got called about more evo's today at BB, so i'm going to replace mine, wish me luck!
I'll post here with the hardware code and such to see if it's a brand new batch.
tell us if you find anything.
mad curious --- but the possibility of a new batch already is kinda low right? i mean would HTC put a new better batch into production this fast? if they do, damn our massive amounts of emails are helping.
chim4ira312 said:
tell us if you find anything.
mad curious --- but the possibility of a new batch already is kinda low right? i mean would HTC put a new better batch into production this fast? if they do, damn our massive amounts of emails are helping.
Click to expand...
Click to collapse
Very likely no changes yet, they are just pushing out very little. Curious note, the store got one single evo in, not a whole shipment, just one.
Old:
HW:0002
problems:
screen pealing
light leak
grounding problem
bad wifi
bad battery life
New:
Hw:0002
no light leak
screen is stuck firm(for now)
Problems:
Grounding (still present)
Headphone jack is fine on both and i'm still testing the wifi and battery.
I had them put my name back on the list at the bottom so maybe I can get a different batch next time.
I showed the BB people the screen grounding issue and they were like holy crap, then tried their test unit and it did the same thing.
hm. just one? just yours?
could that hint that sprint stopped production for a bit and are trying to fix the issues and readying for a new batch??
chim4ira312 said:
hm. just one? just yours?
could that hint that sprint stopped production for a bit and are trying to fix the issues and readying for a new batch??
Click to expand...
Click to collapse
I'm hoping so, i mentioned to a friend earlier that the huge delay could be that htc is fixing things before putting out more phones. Dangerous thing to do given that cell phones get 'old' VERY quickly but if it's what they are doing then they are amazing.
That sucks both have the screen issue.
do u think that radio shack will be getting more preordered evos in today..idk if radio shacks affiliated with best buy or not
radioshack is not affiliated at all with bestbuy lol
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SiL3nTKiLL said:
radioshack is not affiliated at all with bestbuy lol
Click to expand...
Click to collapse
Ohh lol..i had a airhead moment..thanx..but do you think they would cuz it seems sprint,radioshack and bestbuy get them around the same time on fridays? ive been waiting for mne since last thursday
Radioshack told me to call back on Friday. If not they probably won't get any until next Friday.
Bestbuy has no idea and don't expect anything this week.
Either HTC Evo production is more backed up than Incredible or Sprint/HTC is shutting it down to fix issues.
jerryparid said:
Radioshack told me to call back on Friday. If not they probably won't get any until next Friday.
Bestbuy has no idea and don't expect anything this week.
Either HTC Evo production is more backed up than Incredible or Sprint/HTC is shutting it down to fix issues.
Click to expand...
Click to collapse
The BB didn't even know they had this one coming in, called them to confirm that they had my name on the list and 30min later they called back saying they had one for me
mrono said:
Very likely no changes yet, they are just pushing out very little. Curious note, the store got one single evo in, not a whole shipment, just one.
Old:
HW:0002
problems:
screen pealing
light leak
grounding problem
bad wifi
bad battery life
New:
Hw:0002
no light leak
screen is stuck firm(for now)
Problems:
Grounding (still present)
Headphone jack is fine on both and i'm still testing the wifi and battery.
I had them put my name back on the list at the bottom so maybe I can get a different batch next time.
I showed the BB people the screen grounding issue and they were like holy crap, then tried their test unit and it did the same thing.
Click to expand...
Click to collapse
chim4ira312 said:
hm. just one? just yours?
could that hint that sprint stopped production for a bit and are trying to fix the issues and readying for a new batch??
Click to expand...
Click to collapse
mrono said:
I'm hoping so, i mentioned to a friend earlier that the huge delay could be that htc is fixing things before putting out more phones. Dangerous thing to do given that cell phones get 'old' VERY quickly but if it's what they are doing then they are amazing.
Click to expand...
Click to collapse
The thing is that there's only like 15 days left, I've calling them since past Monday without luck.
I'm glad I have insurance. Going to wait about 3 months then file my claim
rutter9 said:
I'm glad I have insurance. Going to wait about 3 months then file my claim
Click to expand...
Click to collapse
I am doing the same, although I certainly hope they dont patch the rooting by then and have that preloaded on new phones...that would be a tough choice then....defective screen with root or fixed screen without root
Got this today and found it a great phone until it just randomly started crashing.
At the time I hadn't rooted it or anything, I was just setting things up like my email and adding contacts when all of a sudden (on google account) the phone just froze and I had to pull the battery out to restart it.
At first I chalked it up to it warming up so I turned down the brightness and whatever was using power excessively.
Now it pretty much restarts anytime I use the keyboard, sometimes it even restarts within a minute of me switching it back on.
I've now reset it to factory settings and even rooted it to try get to the bottom of the problem but I am not even getting a chance to look.
At this rate I am going unroot it and then go back to Carphone Warehouse and just give the phone back in and ask for a refund, a real pity cause I did a search through google and these forums and found no reports of anything similar.
Some information from the About Section:
Model Number: GT-I9100
Android Version: 2.3.3
Baseband Version: I9100XXKDH
Build Number: GINGERBREAD.XWKDD
Any help will be greatly appreciated, thank you in advance to anyone who can shed any light on this issue.
There must be something wrong with your phone. Ask for an exchange? I think CPW doesn't offer refund policy, that's what they told me.
Maybe reset device and try to use no Google account and do some intensive stuff(to pass the Google account & stuff like that, when you're on Android-logo screen with "Change language" click once at the 4 corners) as that is the only thing I can see software-wise.
Otherwise, what temperature is it where you live?
I was playing a game on my sgs2 before and it got very warm as in hot around camera area on back
if you your in UK 28 days faulty return for full refund or exchange
I just tried restoring to factory settings and did as EleCtrOx666 suggested. It did nothing, in fact it got stuck and rebooted as I was clicking through setup, I think something is wrong with the touch screen itself from my symptoms.
Temperature around here is maximum 20degrees centigrade, I am in England after all.
I even tried using the google search on the front screen and that got stuck within 3letters.
Tomorrow I will be heading back to the CPW I bought it from to get a refund or replacement at the very least. I hope they do not come up with the "we'll send it to be fixed" resolution.
This is ridiculous, I've been looking forward to getting this phone and yet I end up with the only duff one I've heard of
Thank you everyone
Dont take any poop of them
You want a new 1 or a full refund
Give them the sales of goods act "fit for the purpose" ....always works even if its not relevant
I agree, exchange or refund, none of that sending off for repair stuff.
CPW told me they'll not be accepting a refund, only exchange. Same goes to P4u.
jonrwg said:
CPW told me they'll not be accepting a refund, only exchange. Same goes to P4u.
Click to expand...
Click to collapse
Thing that bothers me is, if they don't have one in stock I don't want to be waiting around for a couple of weeks before I get a phone. As said I've been looking forward to this phone a while but I am not gonna wait around forever.
Protok said:
Thing that bothers me is, if they don't have one in stock I don't want to be waiting around for a couple of weeks before I get a phone. As said I've been looking forward to this phone a while but I am not gonna wait around forever.
Click to expand...
Click to collapse
Dude we are in the UK, the law is on your side despite what they may want to say to you in the store. Just stick to your gun if you want a refund: http://whatconsumer.co.uk/do-shops-have-to-give-me-my-money-back/
Even when there is a notice in the shop stated that they've stop their refund policy?
What is the exact date of refund or exchange policy? Might want to exchange mine if my battery life still bad.
jonrwg said:
Even when there is a notice in the shop stated that they've stop their refund policy?
What is the exact date of refund or exchange policy? Might want to exchange mine if my battery life still bad.
Click to expand...
Click to collapse
That is not worth the paper it is written if the item is faulty
Law is on your side with faulty items
jonrwg said:
Even when there is a notice in the shop stated that they've stop their refund policy?
What is the exact date of refund or exchange policy? Might want to exchange mine if my battery life still bad.
Click to expand...
Click to collapse
Bro your statutory rights supersede any store policy.
Thanks for all the advice. Now I feel more confident.
Sent from my GT-I9100 using XDA Premium App
Right some good news, went into CPW today and they basically just swapped my phone over no questions asked. This one is noticeably faster and hasn't hung up on me whatsoever, fingers crossed I won't have to worry again.
Rather funny as the guy said how is it possible, hadn't had any back in. Then he switches it on only for it to hang on the startup screen and reboot.
Thank you everyone for the advice, sorry my first post had to be a rather ****ty one but I shall be hanging around and absorbing any information I can
Great stuff bro. Hope this one isn't a lemon and you enjoy the device. No go test it to make sure it works properly.
BTW, what firmware version does it have out of the box?
Is everyone box seal been opened before when you first bought it?
Nope, box was seal with a black security strip.
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jonrwg said:
Is everyone box seal been opened before when you first bought it?
Click to expand...
Click to collapse
My seal was broken instore by shop assistant even tho I told her twice not to do it...only 1 left or else I would have swapped it.
P.s. Glad to hear you got it all sorted Protok.
My box was opened too by shop assistant. Not in front of me but when he bring the box out i saw it was already open so i ask him did he have another sealed box, he say all the box were open to check whether the phone was inside. Hmm.. mine from CPW
@intratech - where did u get yours?
I just struck gold.
So, I recently bought an as is transformer on ebay for about $150. I really wanted the parts from it to repair a TF. When I got it, the first thing I noticed was there was not a scratch on there. The thing looks like new. The serial was a b50. After I charged it, I decided to turn it on and saw that it went right into apx mode.
So, I nvflashed it. OMG, it works! It's working flawlessly. I even restarted it several times to make sure it wasn't in apx bootloop.
Apparently, someone bricked it, thought it was dead, and sold it for parts.
Just thought I'd share
lol congrats bro, thats always good
Nice find.
Sent from my Transformer TF101 using Tapatalk
Damn you made out like a bandit.
So what are you going to do now? Salvage it for parts anyway, use it? Sell it? I'd sell it and get another tablet so I'd have two different tablets. I'd even put that money towards an iPad 2 or an iPad 3 just because I want to try an iPad.
Love those days..
sent from yet another MikG HTC Evo
Some days you win some, some days you lose some. I wouldn't go all in anytime soon, 'cause you are due to lose some for a while after a win that big
goodintentions said:
So, I nvflashed it. OMG, it works! It's working flawlessly. I even restarted it several times to make sure it wasn't in apx bootloop.
Click to expand...
Click to collapse
Brilliant luck!
Excellent! So much jealousy right now
message the seller with a picture of the working TF. On the TF screen, pull up an image of this
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pwnt
chatch15117 said:
message the seller with a picture of the working TF. On the TF screen, pull up an image of this
pwnt
Click to expand...
Click to collapse
hahahahahaha thats awesome!!!!!!!
Although it was probably some poor bugger whos kid said hey dad pass it here for an hour ill make it faster
Sent from my tf Enigmatic V2 beta 1.65Ghz Panda.test cust kernel settings
Actually, the seller said he got it from someone else. So, this thing has gotten passed around to a few people before it got on ebay. Impossible to find the original owner, I guess.
And why in the world would this thread get a 1 star? Who the hell gave me the 1 star? It's not like I'm scamming anyone.
quarky42 said:
Some days you win some, some days you lose some. I wouldn't go all in anytime soon, 'cause you are due to lose some for a while after a win that big
Click to expand...
Click to collapse
I know. This was just an extreme luck thing. We all here knows that apx mode looks like the thing is bricked. A tablet can go into apx mode automatically if there's something wrong with the bootup. Most people out there don't know what apx is. So, I'm assuming someone thought he couldn't turn this thing on and so went ahead and sold it to some shop which ended up putting this tab on ebay.
Great find!!!
So...... Ill start the bidding for it at $200.
goodintentions said:
And why in the world would this thread get a 1 star? Who the hell gave me the 1 star? It's not like I'm scamming anyone.
Click to expand...
Click to collapse
Probably some one who's jealous or could be the the Ebay seller.
Thats fantastic luck! congrats to you!
My device has appeared to be bricked a few times, doesn't boot up, connect to PC and its not going into apx mode but tablet is still warm so something is running. had to wait for the battery to completely deplete before it would turn back on with screen working. Only happened with one certain custom ROM though.
Good thing I had patience to wait it out or I could have been that sucker to sell it on e-bay! Congrats.
That's awesome! I used to scour craigslist and ebay for "bricked" devices and 9/10 times they're repairable.
Maybe it was the seller that rated the thread 1 star? haha
it just amazes me that with ALL the info available on the tf1 that they couldn't figure that out. serves em right if ya ask me! congrats my man!
You are a lucky man! Did the person post a picture of the device? It would probably be safe to assume, that if a seller posts pictures of a pretty good looking tablet and selling it for parts, it's more than likely bricked. However, the chance of getting that lucky is probably slim
Does anyone know where you can buy the pogo pin charger???
Kroenen66 said:
Does anyone know where you can buy the pogo pin charger???
Click to expand...
Click to collapse
It's my understanding that they aren't available yet.
Sent from my Nexus 7 using Tapatalk HD
homerunbm33 said:
It's my understanding that they aren't available yet.
Sent from my Nexus 7 using Tapatalk HD
Click to expand...
Click to collapse
My Google search says me the same
i wanted to know the same thing, and found this on another forum. http://forums.androidcentral.com/google-nexus-10-tablet-forum/225484-pogo-charger.html
I love my nexus 10. but the usb cord to charge is not good. common google and samsung. you make this hot hot item and why no accessories?? im waiting. i was in a chat room and the guys were saying dec 23 when the staples shipments start going out. when we will get accessories.. and mag charger?? is this true??
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A slightly copy/paste response (I don't think a Nexus 10 can be classified nearly as a phone), but in any case, it seems Samsung (USA) doesn't have any information on it.
Another idea would be to try asking them about a specific model of the cord, but since such a cord doesn't exist for the general public yet... (but maybe the one person who seems to have it will give a model number?)
espionage724 said:
A slightly copy/paste response (I don't think a Nexus 10 can be classified nearly as a phone), but in any case, it seems Samsung (USA) doesn't have any information on it.
Another idea would be to try asking them about a specific model of the cord, but since such a cord doesn't exist for the general public yet... (but maybe the one person who seems to have it will give a model number?)
Click to expand...
Click to collapse
Haha thanks for the effort espionage724. your phone is not ready yet.. i love it so many new ideas and new products and yet half never make it to existence. I wish they would take some time back or take some more people and that help with the ideas or try not to wait until the last minute. why would they give out demo units and the last minute with these cases. and people didnt like them. I dont care really. Just release the junk design and come out with a new version number 2 or something. that is the think with products. go so far and release it. then the next number. release what you have now and if something comes along better then push that out.
Emailed a different department this time and got a different response:
Called that number, and got to talk to a live person. Asked about the pogo pin charger availability, and he seemed pretty clueless about it (didn't even know about a Nexus 10). In the end he just forwarded me to Play Store support :/ So now I'm waiting in queue and I'll try asking Play Store support about it again.
espionage724 said:
Emailed a different department this time and got a different response:
Called that number, and got to talk to a live person. Asked about the pogo pin charger availability, and he seemed pretty clueless about it (didn't even know about a Nexus 10). In the end he just forwarded me to Play Store support :/ So now I'm waiting in queue and I'll try asking Play Store support about it again.
Click to expand...
Click to collapse
Good Job!!!
espionage724 said:
...So now I'm waiting in queue and I'll try asking Play Store support about it again.
Click to expand...
Click to collapse
Finally got a person after about 30 minutes lol, he basically said that the pogo pin charger is still being worked on, but isn't currently included with Nexus 10 purchases. It "might" be something included later on, but no ETA on when...
espionage724 said:
Finally got a person after about 30 minutes lol, he basically said that the pogo pin charger is still being worked on, but isn't currently included with Nexus 10 purchases. It "might" be something included later on, but no ETA on when...
Click to expand...
Click to collapse
Sweet... hopefully by the time I get mine somewhere close to Xmas time from Staples they would include that with it.
Sent from my SPH-L710 using xda app-developers app
Accc
I was thinking of referring the missing pogo debacle to the accc.
It says on the google play store on the nexus 10 Page under connectivity that it has a magnetic pogo pin charger but there was no such thing in the box and still no accessory available for purchase!
What do you all think?
Good luck with that!
It mentions the connectivity, not that it comes with it.
From the website.....
What's In The Box:
Nexus 10 tablet
So I got my phone today and low and behold I have some serious (at least to me) blemishes and scratches on the back. Some pics below. I know they may not seem too bad but come on, this is a brand new phone, and unexceptable if you ask me. So I actually go to my nearby ATT store to see if they have stock already so they can swap it out and they don't have any yet. You could see it in the eyes of the workers that they hadn't seen one yet. Borderline oogling over it.
Anyways, they say call ATT and they'll send me another. I call and low and behold they CAN send me a replacement (not overnight mind you, I'd have to pay for that), but as I had to remind them, there is a backorder for it so they couldn't tell me when I'd get it. All this time I wouldn't be able to activate the phone. I say screw it, I'll keep it but you gotta give me something here. All they can do open a customer credit report and see if it goes through. Suffice it to say.....I'm pissed.
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Yeah this is a total case of WTF. Must have happened in the flashing process when they added all their carrier crap.
Wow. Was it shipped in bag full of rocks?
Thats how mine is from GPlay! Not as bad as yours but the same type of marks.... Seems like it was slid around and there was a bunch of dust/debris in the box on the phone.. I called them up right after I saw and they were gonna set me up with a new replacement but there is a problem with there system with that apparently...:roll eyes: So I have to wait for them to fix that then get in contact with me to set up the replacement... Im using this one in a case in the mean time but it definitely shouldn't fly to get one that looks this way!
Looks like someone was skate boarding on it before shipping. Lol I would return it. There is no fu#king way I pay over $700 for a screwed up phone.
Probably happened while they were tattooing that sweetass globe on the bottom. Well worth the sacrifice, IMO.
h0bnail said:
Probably happened while they were tattooing that sweetass globe on the bottom. Well worth the sacrifice, IMO.
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Sorry about the phone man - Thankfully sprint didn't add any type of logo..
But this comment had me rolling for like 5 mins..
h0bnail said:
Probably happened while they were tattooing that sweetass globe on the bottom. Well worth the sacrifice, IMO.
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Hilarious
Seriously, that is unacceptable. I'd be pissed. Hope u get the replacement soon, you never feel like its quite yours until you get the replacement.
Sent from my Nexus 9 using Tapatalk
h0bnail said:
Probably happened while they were tattooing that sweetass globe on the bottom. Well worth the sacrifice, IMO.
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Hahaha this comment had me rollin as well. Sorry about your phone OP. Hopefully they give you some type of credit or something.
That valiant phone fought tooth and nail and tried to resist being tramp stamped. In the end the handset torturers won
h0bnail said:
Probably happened while they were tattooing that sweetass globe on the bottom. Well worth the sacrifice, IMO.
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You sir win the internet for the day.
Sent from my Nexus 7 using Tapatalk
How is that AT&T's fault? Lol.
"A Lenovo company..."
I would try blast them Motorola and ATT on social media. No way you fork over that much cash money for A defectove unit. I also suggest you QC the camera carefully. It may have got the lense.
Motorola QC issue.
I was at my tmobile store when they unboxed their demo unit and it had the same nonsense. We considered that maybe they just purposely sent the ****ty ones to stores for demo purposes. Hope this is not a widespread issue
That's what you get for purchasing a phone from the devil.
holywhitebread said:
How is that AT&T's fault? Lol.
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They would have touched it last when flashing their splash screenand doing the logo on the back. But a previous commenter said his gplay device was the same. I would look at how the phone fits in the retail packaging. Does it have room to move around at all, is what i would be looking at.
via Glade PlugIns
Cy_n_ic said:
They would have touched it last when flashing their splash screenand doing the logo on the back. But a previous commenter said his gplay device was the same. I would look at how the phone fits in the retail packaging. Does it have room to move around at all, is what i would be looking at.
via Glade PlugIns
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I think it has some room to move because there doesn't seem to be anything keeping it in place or anything protective it has to sit on. Its just sitting on indent of the phone with the documentation. I think it happened during shipping possibly especially if it was man handled it could bounce around and scuff up but idk? i don't see how sliding on cardboard could cause marks like that.
Im also still waiting on Gplay to reply and fix there system to get me a new replacement...
Did you have any issues getting AT&T to initiate the return? This is ridiculous, mine has this too.
Cy_n_ic said:
They would have touched it last when flashing their splash screenand doing the logo on the back. But a previous commenter said his gplay device was the same. I would look at how the phone fits in the retail packaging. Does it have room to move around at all, is what i would be looking at.
via Glade PlugIns
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AT&T wouldn't have done it themselves, just semantically speaking.
They would have made a deal with the OEM (Motorola) to make the modifications on their behalf before packaging.
Not defending AT&T or anything, of course.