Hi,
I have three problems with my galaxy note, do you guys have it.
1) my phone automatically shuts down,randomly
2) When i attending call and then take off the note from ear, the phone screen doesnt display, proximity sensor doesnt recognize the normal mode and the screen is still blank, I have to reboot to get back to normal.
3) people on the other side cant hear me properly, so i have to call more than once..and then they can hear me.
Everything happens randomly, how to prove this to samsung service center?
Thanks and Best Regards
Moyeen
procoder said:
Hi,
I have three problems with my galaxy note, do you guys have it.
1) my phone automatically shuts down,randomly
2) When i attending call and then take off the note from ear, the phone screen doesnt display, proximity sensor doesnt recognize the normal mode and the screen is still blank, I have to reboot to get back to normal.
3) people on the other side cant hear me properly, so i have to call more than once..and then they can hear me.
Everything happens randomly, how to prove this to samsung service center?
Thanks and Best Regards
Moyeen
Click to expand...
Click to collapse
Prove what. HI MY PHONE HAS THOSE SYMPTOMS, WHEN WILL IT BE REPAIRED TO GET IT BACK? OHHHH SO LONG, Hmmmmm ok i will come then in a week thanks and take good care of it bye
Sent from my GT-N7000 using Tapatalk
Hi,
I went to samsung service center, where the guy just update firmware and gave me the device, which i already did and can easily do..
when i explain him its hardware issue, but he is saying me to prove it..how can i prove..it happens randomly..
Regards
Moyeen
Arrive to the samsung service center again, tell them your problem persist with the new formware. If they refuse glto help start yelling. There is no reason a consumer should suffer. For you 800$ is big money. For samsung its small chage.
Sent from my GT-N7000 using xda premium
Related
Hello eveyone.
I have a problem, my mobile mini hd when i call someone after less than a min. the lights go off and i can't end the call by all ways only if i remove the battery or the one who i am calling end the call ):
I tried everything, reset the phone couple times and i upgrade the ROM with no change ,,,
What is the problem and what you think i can do...
Thank you ...
Rami
Sounds like something wrong with the proximity sensor. The phone should light back up when you take it away from your face. Although i can't be sure. (I'm no expert yet.)
I would suggest reporting it immediately to the retail shop. You'll get a replacement if it's really a defect.
Does anyone know of a way to remove the proximity sensor drivers or shut it off completely my screen just goes black during a call and i need to use the keypad during calls i have tried all the proximity apps on market and it has no effect, have tried calibration etc odin firmware updates to the point i killed my phone just got it back from repair and was told it needs a new chip to rectify the problem.
I have spent weeks going through forums for a solution and i know on my brothers sgs 2 it has a setting in the menu to turn it off.
This seems to be a common problem with no resolve so im looking for someone to resolve this problem and make alot of people happy.
We all no As these phones age this will be more and more common.
Techies get ur teeth into this or even software writers make An app n earn some cash,
This would b a great ego booster for someone to say i solved that when no one in the world could.
Thanks...........looney
Sent from my GT-I9000
Maybe this sounds stupid but why don't you just press the home button while you call. Screen will turn on again and you can access keypad or speaker or whatever. This takes only seconds...
Sry when I understood you wrong...
Greetz
Gesendet von meinem GT-I9000 mit Tapatalk
The common keypad when using phone is phone-keypad... *#0-9
Never tried other keyboard to send DTMF signals :\
Thx for reading, press THANKS if u like
if your phone screen goes black but does not become visible again when you move the phone from head (proximity sensor got two states 1 and 0) you either have badly flashed firmware or faulty sensor. for the first you can try reflshing to LATEST (unrooted) stock firmware from samsung and then checking again if your bug persist but for second only thing you can do is to return phone on warranty to service center.
anyways no app is needed for that. should work without any.
Hi thanks for the suggestions phone is in a crash state until force close happens so force close won't work pressing the home key or any other for that matter.
As like many i brought my phone second hand and although i have loads of Samsung kit registered with them Im an engineer and look to solve things in the future when warranties have long expired.
Thanks for the reply though monk.
I have googled the problem and i don't seem to be the only person with the fault.
Someone has written an app to kill drivers but don't know where the driver is for the proxy and its a new program with hardly any testing done so not sure if it will have any other adverse effects and killed my phone once already that's why Im asking more expert advice as Im fairly new to android os.
Sent from my GT-I9000 using XDA App
Got the details from my bro the stock he has wich turns it off is
base xxke4
build xwke7
build xwke7
But that's on a galaxy s 2 gti9100 if someone can find identical software that works on the g1 i9000
Sent from my GT-I9000 using XDA App
I just bought the device yesterday new, and from the first use i had a weird issue, the sound is muted, all sounds , music play, calls with speakers on and screen sound, sometimes it works and sometimes not, when i plug the headset i can hear everything
Any solution ? i won't wast my time to go the warranty, is it software or hardware issue ? i did factory reset and still the issue come back
Seems much like software issue, have you downloaded and installed latest N7100 firmware? With odin you can do it "officially" without losing warranty.
Sent from my GT-N7100 using xda premium
I will do it hopefully it solve the problem
i did it and told me PASS, but after booting up the device i found the same background and all my settings still there like nothing happened , and now the the all mobile sounds are gone forever even with restart not working
Please guy i need a solution !!!
Still no one to help ?!!! where's the experts ... can anyone at least tell me for sure is it software or hardware issue ? and the warranty can detect that issue ? cause sometimes the sound working fine for hours
tantan911 said:
Still no one to help ?!!! where's the experts ... can anyone at least tell me for sure is it software or hardware issue ? and the warranty can detect that issue ? cause sometimes the sound working fine for hours
Click to expand...
Click to collapse
Wow, this stinks. If it were my brand-spanking new phone, I'd return it. It almost sounds like a solder issue. My Note 2 has a very loud speaker with excellent quality (nice bass) while listening to podcasts. When on a call using the earpiece, it's actually too loud. I haven't figured out how to turn it down yet, not a critical issue.
Do you get sound at the Samsung logo when you restart the phone? If not, it's a hardware fault and exchange it.
mi7chy said:
Do you get sound at the Samsung logo when you restart the phone? If not, it's a hardware fault and exchange it.
Click to expand...
Click to collapse
The weird thing , sometimes the sound of Samsung logo working at the start up and sometimes not ... when i just got the device and start to unbox it and turn it on .. it didn't make a logo sound .. but later sometimes it does !!!
i gave it to Samsung today and they told me it will take 5 days .. they will make new software format and then check the hardware . i hope they detect the problem cause sometimes it works fine for hour and the sound disable just happen for minutes !!
Any Ideas ?
Thanks for reply
Also, go into the dialer, type in *#0*# and go to the Speaker to see if it works.
I went to the warranty and they told me it will take 5 days for troubleshooting, they said first we are going to install new software then you will have 48 hours for testing, if the problem persist they will change it for me , i don't know if they can discover it, Also here's some link for some users have the same issue :
http://www.askmefast.com/Sound_on_my_galaxy_note_is_muted_without_my_setting_it_why-qna3532721.html
http://www.askmefast.com/No_sound_on_my_Galaxy_note_appears_to_be_muted-qna3527305.html
http://www.askmefast.com/Galaxy_note_turn_mute_automatically-qna2745005.html
http://www.askmefast.com/My_Galaxy_...len_did_not_have_this_problem-qna3975985.html
Thanks
I received it from Samsung Maintenance and they implemented new software installation and told me the problem solved, anyway i took it and just going to my car the issue happened again, i back to them they told me they will troubleshoot it again !!! to be sure that the problem persist !!! WTF
Any ideas will be appreciated
tantan911 said:
Any ideas will be appreciated
Click to expand...
Click to collapse
try pressing on the main speaker, the point of contacts of most phone speakers are just behind or sides of the actual speakers just to rule out loose contact. also try to master reset if it doesn't work try reinstalling the rom to rule out software problem. Otherwise, I would return it for a replacement. Good luck.
Edit:
If pressing on the speaker temporarily solves the problem, I would still ask for replacement.
nm8 said:
try pressing on the main speaker, the point of contacts of most phone speakers are just behind or sides of the actual speakers just to rule out loose contact. also try to master reset if it doesn't work try reinstalling the rom to rule out software problem. Otherwise, I would return it for a replacement. Good luck.
Edit:
If pressing on the speaker temporarily solves the problem, I would still ask for replacement.
Click to expand...
Click to collapse
I already asked for replacement but 5 days passed and they still trying to troubleshoot it before going to replace ... damn idiots !!!
Anyway , so you saying it's mostly a hardware issue , right ?
Thanks for your support
Did they get this issue fixed for you? Mine is doing basically the same thing, but only the media volume, it gets muted randomly and I can't adjust it, so I reset the phone and then it works.....any ideas???
tantan911 said:
Any ideas will be appreciated
Click to expand...
Click to collapse
my galaxy s3 get a issue like ur problem (( at now i have GalaxyNote2))
after 1 months work with GS3 sounds gone randomly, i flashed my cell with every rom costume and official but no success some nighte when i work with my s3 without sound i hear badly noise from speakers and i turn off my cell and phone gs3 dead complletly
i do everything for recover my cell and i found way to turning on my phone with sound !!! i must warming galaxy s3 to work perfectly when gs3 get cold at first sound gone and second complletly dead
iam so confused on this issue and i forget my s3 and bought galaxy note 2
Alright so basically my phone was working perfectly fine 1 hour ago, and I was using whatsapp and all off a sudden my screen started flickering and green lines and stuff started appearing so I pulled the battery and booted again and now my screen is not working at all. the buttons still light up and I can mess around with the volume etc. The phone needs to be sent in for repair. My problem is that my phone is rooted and needs to be unrooted. its also on a custom recovery and it needs its flash counter resetting.
also is the screen dead or gpu?
digitizer doesnt seem to be working even though the screen wont power on, therefore I cant unlock the phone by pattern.
how would I go about doing this? could anyone point me in the right direction any help would be great.
Thanks.
icecoolwas said:
Alright so basically my phone was working perfectly fine 1 hour ago, and I was using whatsapp and all off a sudden my screen started flickering and green lines and stuff started appearing so I pulled the battery and booted again and now my screen is not working at all. the buttons still light up and I can mess around with the volume etc. The phone needs to be sent in for repair. My problem is that my phone is rooted and needs to be unrooted. its also on a custom recovery and it needs its flash counter resetting.
also is the screen dead or gpu?
digitizer doesnt seem to be working even though the screen wont power on, therefore I cant unlock the phone by pattern.
how would I go about doing this? could anyone point me in the right direction any help would be great.
Thanks.
Click to expand...
Click to collapse
just take it to customer care and get it repaired if under warranty also the people in care are wierd i guess when my phone was bricked it was rooted also they did not asked a thing and i got my phone repaired so go for it
good luck :good::good:
aditya rathee said:
just take it to customer care and get it repaired if under warranty also the people in care are wierd i guess when my phone was bricked it was rooted also they did not asked a thing and i got my phone repaired so go for it
good luck :good::good:
Click to expand...
Click to collapse
Just booked my phone for a repair, they're going to send me out a prepaid package box so I can send it to the repair center. I hope they dont check the flash counter LOL! its on like 1-2 I think. phone just needs its screen replaced so i guess it'll be alright. its not like rooting a phone can mess up the display.
icecoolwas said:
Just booked my phone for a repair, they're going to send me out a prepaid package box so I can send it to the repair center. I hope they dont check the flash counter LOL! its on like 1-2 I think. phone just needs its screen replaced so i guess it'll be alright. its not like rooting a phone can mess up the display.
Click to expand...
Click to collapse
yes that's it dont worry they wont inspect further they will just replace your screen
now you should cheer up brother :laugh::laugh::good::good:
aditya rathee said:
yes that's it dont worry they wont inspect further they will just replace your screen
now you should cheer up brother :laugh::laugh::good::good:
Click to expand...
Click to collapse
Just got a text saying that the repair center has recieved the phone and its now going through the screening process.
I'll keep you updated. Samsung UK has assigned my phone to be repaired at a company called intercity service center in Birmingham.
icecoolwas said:
Just got a text saying that the repair center has recieved the phone and its now going through the screening process.
I'll keep you updated. Samsung UK has assigned my phone to be repaired at a company called intercity service center in Birmingham.
Click to expand...
Click to collapse
If u need more info about this SAT: HERE
icecoolwas said:
Just got a text saying that the repair center has recieved the phone and its now going through the screening process.
I'll keep you updated. Samsung UK has assigned my phone to be repaired at a company called intercity service center in Birmingham.
Click to expand...
Click to collapse
Yeah keep me updated
hope you get good news
aditya rathee said:
Yeah keep me updated
hope you get good news
Click to expand...
Click to collapse
My phone was assigned an engineer today, and the phone has now been repaired! it says that the "PBA Main" had been replaced, which im presuming means the motherboard. Just now need to wait for it to be sent back
Thanks for your support my friend.
icecoolwas said:
My phone was assigned an engineer today, and the phone has now been repaired! it says that the "PBA Main" had been replaced, which im presuming means the motherboard. Just now need to wait for it to be sent back
Thanks for your support my friend.
Click to expand...
Click to collapse
ok now thats some good news :laugh:
Hi. Hope someone could kindly help me!
My Note 3 is not turning off the lock screen. Its always on!!. If I press the power button the lock screen comes on, after few seconds it quickly flickers (like its trying to close) but turns on again. Its ongoing loop. I have resetted it dozen of times, factory reset now as well but issue remains. I just cant turn the screen off!
It also doesnt want to charge all the time. Is this a USB port issue? I hate to think I need to send it to EE for repairs as its over 1,5 years old and will take at least 2 weeks I think... (cost?)....
Jaheni said:
Hi. Hope someone could kindly help me!
My Note 3 is not turning off the lock screen. Its always on!!. If I press the power button the lock screen comes on, after few seconds it quickly flickers (like its trying to close) but turns on again. Its ongoing loop. I have resetted it dozen of times, factory reset now as well but issue remains. I just cant turn the screen off!
It also doesnt want to charge all the time. Is this a USB port issue? I hate to think I need to send it to EE for repairs as its over 1,5 years old and will take at least 2 weeks I think... (cost?)....
Click to expand...
Click to collapse
Hai,,
Samsung have 2 year warranty within Europe and I dont know outside of Europe, sorry.
But for the phone, if you know that phone havnt been water damaged there shouldn't be any problem, (ALOT) of the Note 3 is water damaged today so be careful with that...same goes if your phone is rooted, could end up paying for the repairs instead.
Phonewise: Broken PBA/powerbutton and a bad USB port..
Hi Im in UK.
However there is absolutely no water damage at all. Its been very well cared for, it looks like brand new including the screen. Thanks
Jaheni said:
Hi Im in UK.
However there is absolutely no water damage at all. Its been very well cared for, it looks like brand new including the screen. Thanks
Click to expand...
Click to collapse
Best would be then to find an authorized samsung service center and either call them and explain your problem or just send the phone to them.
And make sure to have your warranty paper near hand. They might ask for it ://
tried using without a Lockscreen?
I mean selecting None instead of PIN, Password or Swipe
nijom said:
tried using without a Lockscreen?
I mean selecting None instead of PIN, Password or Swipe
Click to expand...
Click to collapse
Hi. Yes tried without the lockscreen - same issue. Also with another Lockscreen,,, with no help. The screen just doesnt turn off!
Wonder if its a hardware issue - eg usb port? I tried to clean it the best I can, but doesnt help.
As said Samsung offer a limited 24 months warranty .
But root or custom roms etc will void .
The vendor EE is an alternative but under Sale Of Goods Act you will have to prove that the product should have lasted longer etc via an engineers report .
Hi all
This is what I done. I took the Note 3 to Samsungs repair centre. Shortly: they said they probably need change the usb port and screen and will be done by end of day. No calls nothing. Next day I pop in they say its not been done as there is water damage!!! They show pics of corrosion inside the phone, I believe and leave. They quoted fix it outside warranty to £180.
I go to ebay and bought a new usb port for less than fiver. Changed it today, was 15min job. The phone charges ok I think now, but the screen still not turning off!!! Im gutted.
Interestingly I didnt see any sign of that corrosion when replacing the usb... hmmm... cheeky Samsung repair guys? The phone never seen water, believe me.
Any ideas whats next... I cant afford a new phone or buy new screen.
Thanks
Water damage is part of the repair check list and immediately voids warranty .
Not much you can do if you cannot buy a screen .
Plus water damage may be internal damage and not the screen at all .
I do agree with what you say of course. However I never dropped the phone in water. I did buy the explanation of shower mist or something if the phone was nearby, they showed me pics they took inside of the phone: however when open it up this morning I didnt see any of the corrosion. Have I been tricked or am I blind... :/