Database Users

Problems with Xda Exec, sound dont work

I have a problem with my Xda Exec, the sound dont work and also the microphone only works the phone speaker, i can hear the tone but i cant speak, anybody knows how to fix it?
thanks a lot,
KALRONG

kalrong said:
I have a problem with my Xda Exec, the sound dont work and also the microphone only works the phone speaker, i can hear the tone but i cant speak, anybody knows how to fix it?
thanks a lot,
KALRONG
Click to expand...
Click to collapse
Welcome tot he forum
Hoping that is not a hardware related problem I would do a reflash to try to solve it
Read in the Wiki on how to
Hope it helped,

That happens one day in the car travelling home that the sound suddly stop working i restart the xda and everything (not reflash) but nothing work i will try to reflash it because i think is not a hardware problem

is the first time i try to reflash my pda but i have a problem when i try to downgrade it that shows error 260 and i dont know how to fix it

ok, i fix the problem with upgrade xD my english is not good at all and i missunderstand some of the instructions, but after read 100k of threats and 5 hours trying things now is upgrading to tomal rom i hope that this will fix the problem i had before

after reflashing the ce two times the sound is still not working, i am updating now the radio from 1.09 to 1.15, the stereo speakers make a little bit of noise when a sound is played, the headphones dont work, the phone speaker works propertly, and the microphone works but only send the voice to the phone speaker ¿? i dont know why happens this last thing

radio updated and the problem continues anybody can help?

I think it´s a hardware related problem
Try to take it to a repair center
Good luck,

I have the same problem. When a sound is played it just clicks and that's all. I had a problem with my ribon cable and I took it out. I've done that before (it's my second cable failing), so I knew what I was doing. I was off for a about a month untill I got a now cable. When I put it back together, I had no sound, just that click thing. I can't take it to a repair center. If anyone has a solution, please share.

I also found that my camera does not work. It says Failed to initialize camera. 36001:100:1. I tried a different rom, but still have the problem.
Also I tried to make a phone call (I'm not using it as a main phone, that's why I just found that out) and I can hear the other person, but they can't hear me.

lostbrain said:
I also found that my camera does not work. It says Failed to initialize camera. 36001:100:1. I tried a different rom, but still have the problem.
Also I tried to make a phone call (I'm not using it as a main phone, that's why I just found that out) and I can hear the other person, but they can't hear me.
Click to expand...
Click to collapse
So now 2 things not working...
Don´t hessitate men take it to a repair center!

lostbrain said:
I also found that my camera does not work. It says Failed to initialize camera. 36001:100:1. I tried a different rom, but still have the problem.
Also I tried to make a phone call (I'm not using it as a main phone, that's why I just found that out) and I can hear the other person, but they can't hear me.
Click to expand...
Click to collapse
i also check my camera after reading your comment and i also have the same problem, next month (because this month i will travel and i cant do it) i will send it to repair a tell you what the solution could be
PD: orb3000 muchas gracias por ser tan atento

I have good news. Something happened. I dont know what i did... but i got my sound back (and camera. main camera at least).
As you I flashed the rom, then the radio rom and I still got the problem. So I thought I'll leave it like that untill I find a solution. And I thought.. well i can at least play some games on it and I downloaded Archibald. I put it on the phone. Started it and ?! I had sound. Again I dont know if I did something before that, but I got it working. I'll attach the game, maybe it did something. Give it a try.
Again I have no idea what I did. It might have some bad connections somewhere. I remember I had the same problem (either with the Universal or the Wizard) but dont remember how I fixed it.
Here is a link for the game:

i install it but the miracle didnt happens i also will try to remove the battery it have on the motherboard to make a cmos clear (like in a normal computer). Lucky you i will keep trying

I'm sorry to hear that. I didn't if it matters but my small mb battery is dead. Apperantly it died during the month the battery was out. Everything works except that when I do a soft reset, the clock resets too.

I have these problems too, does anyone know the specification of the mobo battery?
I have the sound problem but mine doesnt work even with headphones in and i also have a problem with the keys being activated when the screen is in a certain position. Could all of these problems be casued by the ribbon cable?Rob

As far as my expirience goes with the ribon cable, it commands the touch, the lcd, mic, speaker on the lcd part. the keyboard has it's own cable. and it snaps to the motherboard. maybe it's loose or something. For the battery I got http://cgi.ebay.com/Dopod-D900-900-T-mobile-MDA-IV-Qtek-9000-backup-Battery_W0QQitemZ350170469398QQcmdZViewItemQQptZGPS_Accessories_Cablesthis on ebay. But mine looks a little different.

also happens to me when i make a soft reset the clock also restart could be all because the mb battery is dead?

OK, we are getting somewhere Since my sound got back, whenever I reset I get to keep my current time. So maybe my mb battery fixed itself or charged.
I am pretty sure now that is what's causing the problems. If you could disassemble your pda, try playing with the battery. See if it is not loose or something. Try to short-circut it. Get a something form metal and touch both pins. Also try leaving your PDA charging over night.
I hope you fix it since I cant seem to find that kind of battery over the internet.

Hero LED's don't work any more

Hi everyone,
up to today, I was totally happy with my HTC Hero (unbranded).
However, the LED's (both on top and the trackball) do not show any sign of function any more.
The phone has not dropped and was not exposed to heat or anything.
First I thought this might be a software bug, but even after a hard reset, the LED's don't come up at all any more (even not if charging the phone).
Anyone else here with a problem like that? Any solution yet?
I almost can't imagine this is a hardware fault but on the other hand if the hard reset doesn't fix it, what could?
Thanks for your help,
Chris

Hi.
I can ask the very same question too... I have had the HTC Hero since the friday before yesterday and after a couple of days the LED's simply stopped working. I had thoughts about trying a factory reset but with your posting it seems it would be in vain... :-(
So yeah... count me up on this one...
UPDATE:
Today it is Sunday and the time here in Sweden is 22:05 and I had to do my very first hardcore hardware reset (HOME+BACK+POWER) since every radio in the phone simply stopped working. After the reset was done the led's still won't light up when charging...

The LED at the top doesn't light up for missed calls/texts/emails anymore (the trackball still glows)... although it does still flash for batt.low/charging it doesn't for anything else... I'm pretty sure it used to... or am I mistaken??

mine died 2 days ago, also did a hard reset and still nothing....today my headphone jack stopped working, just plays the music through speakers and ignores the headphones totally :/ not amused :/

suisen said:
mine died 2 days ago, also did a hard reset and still nothing....today my headphone jack stopped working, just plays the music through speakers and ignores the headphones totally :/ not amused :/
Click to expand...
Click to collapse
My headfone jack stopped working some 3-4 days ago too... what is going on??? And the 7 days grace period is over for me...

lol, i bought it in Netherlands, live in Croatia, my fall from grace is beyond yours
http://androidforums.com/htc-hero/7102-htc-hero-headphone-jack-problem.html
write to HTC, i did
i'm hoping it's a software thing, can't be that so many people have hardware issues at the same time :/

suisen said:
mine died 2 days ago, also did a hard reset and still nothing....today my headphone jack stopped working, just plays the music through speakers and ignores the headphones totally :/ not amused :/
Click to expand...
Click to collapse
You just made me realize it's the same with mine
- LED's don't work (top and trackball)
- Button lights don't work
- headphone jack doesn't work any more either
So all these things seem to belong together...
Greets
Chris

What software have you got installed? Is this a similar thing like TasKiller that killed the clock so Alarms didn't work?
Then again, you said you did hard resets... But if you did a hard reset, it shouldn't be the software of the phone as thats back to normal.
Try taking the memory card out, only thing I can think of!

suisen said:
mine died 2 days ago, also did a hard reset and still nothing....today my headphone jack stopped working, just plays the music through speakers and ignores the headphones totally :/ not amused :/
Click to expand...
Click to collapse
This happens when a bluetooth connection has been made. It ignores the headphone jack. Close the connection in bluetooth settings and it ill be fine.

Don't quote me on this, but I think I remember seeing an option in the phone setting section that controls the track ball and what not. It may be worth having a look.

cdyat said:
This happens when a bluetooth connection has been made. It ignores the headphone jack. Close the connection in bluetooth settings and it ill be fine.
Click to expand...
Click to collapse
Well... no :-/.
BT isn't switched on, 3,5mm headphones aren't even recognized after a hard reset any more.
This is not a software thing as it seems, at least not one the user can repair on his own.

ElRazur said:
Don't quote me on this, but I think I remember seeing an option in the phone setting section that controls the track ball and what not. It may be worth having a look.
Click to expand...
Click to collapse
Yeah, you're right, there is an option for that. I've switched that back off and on a thousand times before and after hard resetting the device, that doesn't help unfortunately.

nicelad_uk said:
What software have you got installed? Is this a similar thing like TasKiller that killed the clock so Alarms didn't work?
Then again, you said you did hard resets... But if you did a hard reset, it shouldn't be the software of the phone as thats back to normal.
Click to expand...
Click to collapse
Yeah... I only got standard soft like shazam and streamfurious installed. Then after the hard reset, only stock software was on it of course...
Seems like it's a hardware defect or something the user cannot influence software-wise. May hard-resetting doesn't reset everything in the phone, who knows. I even took out SIM and SD card, no luck.
However this is a bug HTC should look at closely, people are complaining in several forums and it seems like I'm not the only one with this issue...

i don't use BT, never turned it on and just checked, it's obviously off :/ don't remember coming across a trackball option in settings, but Notification option is on :/
let's just assume that it's not our doing since so many people have same 2 problems

Mine packed up last night must be a tech issue I think heat

sorry for asking a silly question though. is the led supposed to flash on missed calls or messages? cause the only time mine works is when charging.

I have the same problem. after a few days the headphone simply wasn't recognized. And at the same time the LED's and trackball lights were broken.
Hard reset didn't work.
It was after I rooted the phone.
How was that with you?
For the headphone problem I found a workaround. This switch-widget turns the headphone back on and the speaker off.
http://code.google.com/p/toggleheadset/

same here, check topic Q&A but here also the alarm doesnt work correctly...djeezes;..

same here!
well i have the same problem whit the LED's.... just stop working aften 3-4 days of use

maybe we should all write to HTC to complain as a group, this definitley looks like a manufacturing fault to me , esp as it is happening so soon after buying and using

Microphone on HD2 stopped working

During a phone call today the microphone on my HTC HD2 stopped working - I can hear conversations fine but callers cannot hear me anymore - or only very faint. It works fine if I use a Bluetooth headset. By now I tried soft resets as well as also a hardware reset back to factory defaults with no success...I don't have a functional microphone on the unit itself. Anyone experienced this? Any ideas? Emailed HTC support with no response yet...
Thanks. TC

TC said:
During a phone call today the microphone on my HTC HD2 stopped working - I can hear conversations fine but callers cannot hear me anymore - or only very faint. It works fine if I use a Bluetooth headset. By now I tried soft resets as well as also a hardware reset back to factory defaults with no success...I don't have a functional microphone on the unit itself. Anyone experienced this? Any ideas? Emailed HTC support with no response yet...
Thanks. TC
Click to expand...
Click to collapse
Try testing it with the voice recoder program, just to confirm its definately the mic..

Same thing - it does not record anything. What a a bummer...TC

speakers falling apart, mic's falling apart....
Seems alot of problems with this phone

Yeah, it is a great phone and I love the screen and resolution and responsiveness. But being able to make a phone call is still kind of important on a phone...
Now I get to ship this thing around the globe and hope to get something which last more then 10 days the next go around :-(

Hi i am also facing same problem from this morning any solution...i just bought it one week back...dont know what to do...

kaemran said:
Hi i am also facing same problem from this morning any solution...i just bought it one week back...dont know what to do...
Click to expand...
Click to collapse
If you are in the USA there is usually a 14 day period (30 days in California). I highly suggest you run down to a tmobile store and have it replaced.

Tried rebooting (or even hard resetting) your device? Maybe its a driver or radio problem...

i heared installing fring or skype gives problem like this...is there any fix for that..

kaemran said:
i heared installing fring or skype gives problem like this...is there any fix for that..
Click to expand...
Click to collapse
I used to have this problem with my Hermes when I installed WOW HD settings... try a hard reset and/or Task 29 and then use the same stock ROM or a cooked one... (do a backup first)

Did someone solve this problem and how?I`ve sent my phone 3 times for guaratntee repair and nothing.
I`m wondering if only people in this post had this problem?!?

Hi Everyone,
Has anyone found a solution for this problem? My problems started yesterday, the person on the other side can't hear me, while i'm still able to hear them. It started outta the blue, it was fine and just stopped working, without any changes at all.
I have tried 4 different radios and 3 different roms and still the same. Also tried using voice recorder with every change made and nothing happened.
i Bought the phone while on a trip and do not have any warranty or proof of purchase.
Getting desperate!
EDITED:
Hey Everyone,
I think i have just found a solution (kinda).
As is said i was getting desperate, so i got a toothpick and stuck into the microphone hole and voila, it worked!!!! well i don't know if i might have damaged anything or this probably won't do any good for the phone or the microphone but it worked for me. please try at your own risk.

Thanks alot, bro, it helped me!

No sound, only on start up

HI there,
recently my sound has stopped from my S4,
I get sound on startup on the SAMSUNG screen 8 times out of 10 but nothing else once the phone is booted
no sound from videos or music with or without headphones!
on calls i managed to gain my sound back by unplugging and plugging in the headphones several times but nothing else, my music is now 'incorrect audio file' when infact they are all the same files that previously worked
Any ideas?
Thanks alot guys

danay said:
HI there,
recently my sound has stopped from my S4,
I get sound on startup on the SAMSUNG screen 8 times out of 10 but nothing else once the phone is booted
no sound from videos or music with or without headphones!
on calls i managed to gain my sound back by unplugging and plugging in the headphones several times but nothing else, my music is now 'incorrect audio file' when infact they are all the same files that previously worked
Any ideas?
Thanks alot guys
Click to expand...
Click to collapse
I have exactly the same problem since Sunday. I was originally running the Antares One/Alucard CM12 build and the sound stopped. I reflashed it, reflashed the official CM11 and now I reflashed the stock rom, all with factory resets, but nothing.On the stock ROM it is the same thing as you - startup sound 80% of the time but nothing after. The sound worked once for maybe 30 seconds but that's it. Also phone is always rebooting/freezing with system ui stopping. It is really frustrating.
I am using the SGH-I337M (Rogers Canada) Galaxy S4.
Thank you.

Flash those modems that are supposed to solve sound/wifi problems?

I can't seem to find one for my version?
Sent from my GT-I9505 using XDA Free mobile app

Also my wifi is working fine?
Sent from my GT-I9505 using XDA Free mobile app

go to sammobile firmware checker

Sent from my GT-I9505 using XDA Free mobile app

http://www.sammobile.com/firmwares/checker/
Here you can get the latest modem for your phone. The idea is that it MIGHT fix the sound problem. Many people say it does.
The only other thing I can suggest is that you flash the stock rom again, via Odin.

I did this for my phone and now stuck at the Samsung bootscreen with know waranty void 0x1

I installed a new speaker - still no sound. So except if it comes from the inside connectors, it seems to be a software issue. But I don't understand how it persists after wiping everything and reinstalling any ROM - stock, CM11, CM12....

topantiquark said:
I installed a new speaker - still no sound. So except if it comes from the inside connectors, it seems to be a software issue. But I don't understand how it persists after wiping everything and reinstalling any ROM - stock, CM11, CM12....
Click to expand...
Click to collapse
Not sure, but... Did you try to re-flash any "new" Kernel (stock or custom) and what about flashing the modem?

GusBH123 said:
Not sure, but... Did you try to re-flash any "new" Kernel (stock or custom) and what about flashing the modem?
Click to expand...
Click to collapse
Yes I tried everything...
So I took the phone apart to verify that everything was well connected on the logic board, everything was ok but i still reconnected everything and nothing. From what I understand the problem is the Audio IC on the logic board [1], that's why I can't play any videos also.
The audio IC needs to be reheated, but I do not have the tools/experience to do it. I looked for logic boards, they were 70$ on iFixit but are now discontinued, and I am not sure if they will be available in the future. On eBay they sell around 200$, and at that price it's not really worth it considering the age of the phone and it also doesn't guarantee its gonna work. I prefer to add more money to buy a One Plus One or Moto X, even if I don't have much money.
[1] http://www.sebertech.com/2014/10/troubleshootingfixing-samsung-galaxy-s4.html

Still no sound after various room flashes, I get random restarts and booting with no signal/inoperable screen until the phone restarts again, once in a while I get sound on start up of the Samsung logo.
I've triedwiping cache partition and factory wipe, flashing wifi fix and bootloader
Don't know where to go next!
I
Sent from my GT-I9505 using XDA Free mobile app

topantiquark said:
The audio IC needs to be reheated, but I do not have the tools/experience to do it.]
Click to expand...
Click to collapse
Check out this thread:
http://forum.xda-developers.com/galaxy-s4/help/galaxy-s4-gt-i9505-audio-section-t2878524
Looks like the problem is the "Audio IC" Chip, but a really don't know either. I would try heating it like said at the link you sent.
It might sound really nuts, :silly: but....Home made solutions "I Would Consider" doing is heating "re-soldering" the chip: (It depends how desperate you are).
- Try some "small repair shops". They might have some tools for it, and usually are cheaper.
- A Blow-dryer, some can get really hot, depends how long, how close, etc; I would also try covering some other parts;
- The Oven. LOL. Seriously, I did this with a friend. Was a old laptop mother board with problems with the video. (Pretty much soldering problem). We did "baked" it, don't remember how long it took, something between 20 to 40 minutes i guess. We used a tiny piece of a solder wire, we left it in a easy spot to see it, when when it was melted we considered that the rest was also in the same condition. We left it cool down, and...... Voialá, the laptop was back alive. Some months later the problem came back. This process was done arround 4 times before the board died for good.
Search for this "oven" solution.
Good Luck!! :good:

GusBH123 said:
Check out this thread:
http://forum.xda-developers.com/galaxy-s4/help/galaxy-s4-gt-i9505-audio-section-t2878524
Looks like the problem is the "Audio IC" Chip, but a really don't know either. I would try heating it like said at the link you sent.
It might sound really nuts, :silly: but....Home made solutions "I Would Consider" doing is heating "re-soldering" the chip: (It depends how desperate you are).
- Try some "small repair shops". They might have some tools for it, and usually are cheaper.
- A Blow-dryer, some can get really hot, depends how long, how close, etc; I would also try covering some other parts;
- The Oven. LOL. Seriously, I did this with a friend. Was a old laptop mother board with problems with the video. (Pretty much soldering problem). We did "baked" it, don't remember how long it took, something between 20 to 40 minutes i guess. We used a tiny piece of a solder wire, we left it in a easy spot to see it, when when it was melted we considered that the rest was also in the same condition. We left it cool down, and...... Voialá, the laptop was back alive. Some months later the problem came back. This process was done arround 4 times before the board died for good.
Search for this "oven" solution.
Good Luck!! :good:
Click to expand...
Click to collapse
Thank you for your answer.
I tried the blow-dryer, but it didn't work.
So I finally found a friend who had a heater + experience in soldering electronics. We heated the chip carefully, waited for it to cool off and it worked! The sound was back, except the mic didn't work on calls but worked with the voice recorder (but didn't have much gain). It was working until maybe an hour ago - and back to the same problem.
I guess we'll have to reheat it again and apply a bit of pressure on the chip.. it is risky but i don't see other solutions - it really is the problem.

im 99% this is software, there surley wouldnt be any sound on startup if the chip was at fault
and various rom flashes semi cured the problem before crashing again
i dont know if theres a way of completely wiping the phone and reinstalling the firmware rather than flashing?
would re partitioning do anything?
im literally stuck

danay said:
im 99% this is software, there surley wouldnt be any sound on startup if the chip was at fault
and various rom flashes semi cured the problem before crashing again
i dont know if theres a way of completely wiping the phone and reinstalling the firmware rather than flashing?
would re partitioning do anything?
im literally stuck
Click to expand...
Click to collapse
I dont know about re partining, cant help you with it.
Did you tried to format/wipe via recovery?
There's a post about getting all the way back to stock, you might try it, since you had semi cured the problem before, even for a while.
Have you tried any "repair shop"? At least to hear what the guy has to say.
Good Luck!

GusBH123 said:
I dont know about re partining, cant help you with it.
Did you tried to format/wipe via recovery?
There's a post about getting all the way back to stock, you might try it, since you had semi cured the problem before, even for a while.
Have you tried any "repair shop"? At least to hear what the guy has to say.
Good Luck!
Click to expand...
Click to collapse
i use stock anyway ive tried various stock flashes :/
ive taken it into several and they either have no idea or say its the speaker which i really dont believe!
i gave tried factory reset and wiping the cache

Hi,
I have the same problem i guess, first symptom i had was glitch on the speaker when phone overheat, then days later earpods distrsion sound, then they wont work anymore, the remote button on it too, did some flashes roms and back to stock, now it s random sound on boot logo sometimes, and the sound will work for 30 sec or 1 minute after, then every sound stops
Whats weird is that apps that require sound make the phone lag, it s like they can see there's a sound problem...
Anyone figured out whats the problem would be great. Pleaaase

Did u try repartitioning when flashing via ODIN?

Please Help- No audio on Moto G4 Plus (Completely zero sound)

Hey Guys,
Now my Moto G4 Plus is facing a weird issue. No Sound from speaker and headphone. The microphone is also not working.:crying:
But the bluetooth headset is working Fine.In the first time of occurrence, a restart solves the issue. But after some restarts, the method of restarting is not working for gaining or achieving sound.Now my phone have zero sound. But some times the phone's speaker, headphone and microphone(everything works fine).
I thought it was a software issue. Therefore, i tried all ROMS including Stock(Marshmallow & Nougat) and Custom ROMS. Unfortunately the flashing didn't fixed the issue.
You guys may think that it's a hardware issue.But if it's a hardware issue, then how the phone was completely operational without any single bugs at sometimes(Perfectly fine at those times).
What's not working now:
*External speaker
*Headphone jack
*Microphone
Please Help Guys

Sounds like a hardware problem...

Have Warranty but can't claim due to Unlocked bootloader
strongst said:
Sounds like a hardware problem...
Click to expand...
Click to collapse
The problem is after the June Security Patch update which have upgraded the Bootloader (bootloader once upgraded can't be downgraded).Therefore I can't relock the bootloader(still there is no firmware from Motorola built with June security patch).I have warranty. But if the problem is with the motherboard, it'll take 60% of the phone's entire price to replace it

Just to confirm, you've performed a factory reset, cache wipe and without any apps (besides the stock apps), and you still get the speaker/microphone issue?
Is the headphone jack clean as well?

echo92 said:
Just to confirm, you've performed a factory reset, cache wipe and without any apps (besides the stock apps), and you still get the speaker/microphone issue?
Is the headphone jack clean as well?
Click to expand...
Click to collapse
Yeah,i did factory reset and wiped cache,data,dalvik cache & system.
And the headphone jack is clean as new. And i am still getting speaker/microphone issue.
No idea why it happened

Supersteam said:
Yeah,i did factory reset and wiped cache,data,dalvik cache & system.
And the headphone jack is clean as new. And i am still getting speaker/microphone issue.
No idea why it happened
Click to expand...
Click to collapse
Buy 1 month of Asurion insurance, toss in water, claim insurance, pay copay, get refurbed phone

same problem
i have the same problem, i've tried install a lot of roms but there's no solution. it's impossible that being hardware problem because sometimes sounds the speaker when the cellphone is booting up

simalv97 said:
i have the same problem, i've tried install a lot of roms but there's no solution. it's impossible that being hardware problem because sometimes sounds the speaker when the cellphone is booting up
Click to expand...
Click to collapse
Yeah exactly.I can also hear the 'Hello Moto" booting up sound sometimes. Don't know whether it's a software issue or a hardware issue.

Supersteam said:
Yeah exactly.I can also hear the 'Hello Moto" booting up sound sometimes. Don't know whether it's a software issue or a hardware issue.
Click to expand...
Click to collapse
i think it's a problem hardware, i would have to check it in the next days (when i have torx screwdriver) and i'll tell you. also somebody from here could give us a complete backup of a rom (obviously with the speaker working) just for dismiss the software

simalv97 said:
i think it's a problem hardware, i would have to check it in the next days (when i have torx screwdriver) and i'll tell you. also somebody from here could give us a complete backup of a rom (obviously with the speaker working) just for dismiss the software
Click to expand...
Click to collapse
Okay.Thank you. I hope you can fix the issue. And please don't forget to tell the status after opening the phone

Status
simalv97 said:
i think it's a problem hardware, i would have to check it in the next days (when i have torx screwdriver) and i'll tell you. also somebody from here could give us a complete backup of a rom (obviously with the speaker working) just for dismiss the software
Click to expand...
Click to collapse
Have you fixed your phone?

finally... it's a hardware problem, i disarmed the device and checked it out the speaker and the connectors (speaker) , were loose... so i connected it and works the sound

simalv97 said:
finally... it's a hardware problem, i disarmed the device and checked it out the speaker and the connectors (speaker) , were loose... so i connected it and works the sound
Click to expand...
Click to collapse
I did the same on a friend's XT1644 and still no sound.
I think the problem is worse. Sometimes the phone boots with the Hello Moto bootanimation, with sound. Other times, the same bootanimation without sound. Most of the times, the phone boots with a static blue motorola logo.
Sometimes audio work on headphones. Most of the time doesn't.
I've flashed the stock ROM with june security patch and I can't downgrade because the bootloader is new.
Any tips?

I had the same problem in my moto G4
My problem was a hardware problem, earphones plug did not have contact because I polished my camera glass with toothpaste and all inside was a toothpaste mess, I cleaned all contacts and magic! It works! Maybe you have a hardware problem, issue in the plug or speaker

I'm having the same problem, phone boots with a static blue motorola logo, no sound, no mic. I just got the phone though and it worked for about 2-3 weeks. I would have thought if it was a security patch in June I would have gotten it sooner and had problems right away.

Hi guys, i will try a solution for this bug, but i need of the folder proc/asound, can anyone disponibilize for me?
Sorry my bad english, i'm brazilian.

Has anyone found a solution. Please inform soon even I'm facing this issue.

Did anyone find solution for it. Having same problem.

rudyrdz said:
My problem was a hardware problem, earphones plug did not have contact because I polished my camera glass with toothpaste and all inside was a toothpaste mess, I cleaned all contacts and magic! It works! Maybe you have a hardware problem, issue in the plug or speaker
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I think you are write but yesterday when I was listening to music with a pair of earphone connected to Moto g4 plus. And when I removed them then the sounds were not coming from speakers. After that I do a factory reset and the problem was solved.

el_charlie said:
Sometimes the phone boots with the Hello Moto bootanimation, with sound. Other times, the same bootanimation without sound. Most of the times, the phone boots with a static blue motorola logo.
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I have what appears to be the same problem. I have an XT1625 running Android 7.0, security patch level 1 April 2018, build number NPJS25.93-14.7-8. The phone is bone stock. Bootloader has always been locked.
My problems began when the phone began to reboot on its own two or three times a week, then I noticed I had no audio from time to time, and a reboot restored the audio. Then I ended up with no audio at all, where I am now.
I have booted into safe mode with no improvements, then performed a factory reset. The phone boots most of the time now with a static blue motorola logo, and I notice that the screen dims about halfway through the boot process. When the phone finishes booting, I get the following notification: "Configuring your mobile network retry x of 5" after it retries 5 times, that notification goes away.
No application requiring sound works. I can send a text via Hangouts, but when I try a voice call using hangouts, nothing happens.
I'm thinking the phone is now a toy for my granddaughter, but I thought I'd check in here in case anyone has any related information.
Thanks for any help.