Database Users

Missing texts

Hi first post on here so hello. I have a HTC TYTN which is on the 3UK mobile network and i notice that i dont always recieve SMS messages and in fact a collegue of mine has the Orange version (unlocked with a 3 SIM) and also gets the same problem. I used to get this on a standard build TYTN and recently upgraded the Radio ROM to 1.35 and the OS to WM6 hoping that it was software related, but i still get missing texts. I just sent 10 texts from another 3UK mobile and only recieved 2...in fact when ever i have tested this you do seem to only get 2 out of the messages sent.
I also dont get delivery notifications, but not sure if this is related.
Any ideas? I would suspect that is most likely to do with 3's Network and as the phone is not officially support doubt anything will be done about it, but i thought i would just ask and see if anyone else has had this issue and had any suggestions...
Many thanks
Drew

Drewbie said:
Hi first post on here so hello. I have a HTC TYTN which is on the 3UK mobile network and i notice that i dont always recieve SMS messages and in fact a collegue of mine has the Orange version (unlocked with a 3 SIM) and also gets the same problem. I used to get this on a standard build TYTN and recently upgraded the Radio ROM to 1.35 and the OS to WM6 hoping that it was software related, but i still get missing texts. I just sent 10 texts from another 3UK mobile and only recieved 2...in fact when ever i have tested this you do seem to only get 2 out of the messages sent.
I also dont get delivery notifications, but not sure if this is related.
Any ideas? I would suspect that is most likely to do with 3's Network and as the phone is not officially support doubt anything will be done about it, but i thought i would just ask and see if anyone else has had this issue and had any suggestions...
Many thanks
Drew
Click to expand...
Click to collapse
Welcome to the wonderful world of Tytn - A rewarding if sometimes frustrating experience
I've read about folks not receiving or being able to send SMS at all, I've read about folk missing texts if the device freezes while in sleep mode, but I have not read about only receiving a proportion of texts sent. Still maybe you'll get some posts to cofirm or otherwise whether it is the three network.
As regards notifications. Normally notifications will be set to on, but perhaps not in your case. The following is taken from the wiki see brown bar near top of this page. This refers to the registry and is the change necessary to turn notifications off (as many seem to want). In your case it would be a reversal of the settings:
Disable SMS received notification
The following setting disable SMS notification and sms recieved icon on screen
HKCU\Software\Microsoft\Inbox\Settings\SMSAvailable = 0>
​To enable again
HKCU\Software\Microsoft\Inbox\Settings\SMSAvailable = 1>
Cheers
Mike​

Hi Mike,
Cheers for your reply, but what i meant by delivery notifications is when i send a SMS to someone and i get a sms back saying it got delivered. I think to be honest this is all part of the same problem. I know someone who works within the 3 messaging team so might ask him to trace the SMSs for me and see what happens.
Cheers

Do you get a notification saying "message sent"?
I have heard of cases (not on 3) where texts have been sent, and then the messaging application closed before this notification appears, and then when the app is opened again, 2 identical texts are sent.
It seems that if the app is not left open for sufficient time after sending (ie before the 'message sent' notification appears), the device can get confused.
Having said that, on t-mob, texting to and from o2, over the past 6 months there have been 1 or 2 occasions when the text sent has not been received for about 3 hours!

Hi,
Yea i have had the odd instance where friends have recieved multiple texts also occasional get the SMS was not able to be sent message.
I don't seem to get delay in recieving texts just never get some. Interesting a friend bought a newer TYTN last week (mine is august/september last year) and he doesnt have the issue and we both have same ROM versions.
Did another test today and out of 10 only got 6. Very strange, it is starting to drive me crazy LOL. Even more so that other people i know have same issue (out of the 6 people i know who have Hermes phones 5 have the issue all on the 3 UK mobile network either TYTN or Orange one unlocked). The 5 of use did buy the phones all about the same time.
I can only assume there has been some very minor change in the hardware or firmware between the earlier Tytns and the later ones.
I have logged a call with HTC Tech support europe and he said never seen this before but he will pass it to the dev team to look at...so be interesting what they come back with.
Drew

SMS issue with updated rom 1.66 WHY??

Hi,
I updated my ROM as soon as it came out in January.
I have been using my HTC HD2 on and off over the last two months due to its niggles but thought I would give the phone one more chance.
To my dismay again - I having issues with sending and incoming text messages.
For example
There was about a 3 hour window today where I suspect I was not receiving any text or sending any.
I noticed this because I phoned vodafone to give me an automated SMS message to tell me how many mins I got left. But after 2 attempts and left it for 90 mins, no messages came through.
I also sent out a couple of texts but noticed the delivery reports were shown as not delivered. These were two several different people.
So I thought this must be my phone then.
I switched off my phone and back on again, voila the messages I had sent were delivered 30 secs after my phone was switched back on.
I phoned up Vodafone again to get automated text message - viola the sms came within 5 seconds.
Question
What cause the cessation of incoming and outgoing messages in that 3 hour window? Could an app/update running in the background could have caused this?
Is this a common issue even with the latest official ROM update? Is there a fix?
Please help as this issue along with short battery life is making me thing whether to get rid of phone.
But I also love the other features of the phone - for that reason I want this fundamental feature of sending/receiving SMS message to be resolved.
Thanks -rant over

that sounds just like the original sms problem.
did you use backup software when you upgraded? with the wrong settings, when you restore it can cause problems by writing back some old system files.
could be as easy as a hard reset.

no I did not use any backup software. literally just installed the new ROM and then had to install all my programs manually in again. any ideas? it does seem like the old sms issue as the problem is much less frequent but annoying nonetheless lol.

Boro22
Sorry to hear all your disappointing references your having with your HD2.
I not long after getting myne when had rom 1.48 and now 1.66 never have had any SMS problems(although a fix was installed by HTC straight away apon purchase)
I then installed a app to disable Sence Sms (sorry cant find where i got it from) being processed by Sence as it created a few limitations i liked in windows sms .
Any way by shifting the total responsibility back to Windows Sms functionality > i have never to today experienced a single problem with stuck sms.
I hope this helps.

but my problem is very intermittent. could a program running in the background cause this issue

I have an O2 HD2 which came with ROM V1.43 i had no issues with sms. I installed the V1.66 ROM...still no issues! It may be something to do with your network? might be worth trying a different networks sim card to prove???

I thought the same but i have no issue with my old phone. strange huH?

Text messages being sent to wrong people!!!

WTFF is this all about? This is a serious breach of privacy i have text messages being sent to other people now..I could deal with the 2G-3G issues and freezing but this now ...anyone having this problem?
How do i turn off sense U.I? will this fix all my problems?

....................................

Turning off Sense will not solve your problem. This is the first I heard of this happening with the HD2. When the G1 came out, this was a major problem. Messages being sent to people - from your number -whom you never sent a message to or even know. It was a system problem that T-Mobile fixed.

happened to me to me as well - twice. I called in and asked about it and they (T-mo and HTC) said they "could not duplicate the problem." A common, yet unnerving refrain.

I heard one other person complain about this issue before and I am pretty sure (for this one particular issue) it's all user error.
I watched my girlfriend send out some texts on my phone and several times she did not "tab down" to the text entry field before putting information into the send to field. This caused people to be populated in the send to box that were not intended recipients.
Also on my phone sometimes when your in the middle of sending a text the cursor will jump to the box above whatever your working in. Again this can send messages to the wrong person.
You just need to be aware of who is in the send to field before sending a message.
Disclaimer: My findings could be a completely different issue than what's actually happening so take it with a grain of salt.

This is funny. I just received a text from someone I don't know.
It's like I miss the beginning of the conversation or something. Here's what I got only:
"Sorry I have not contacted you lately. My car crapped out and I have to divert any money towards another car. I hope to be able to contact you soon. I hope all is well with you. Rob (Danny's Friend)."
I'm like WHAT???? I guess he sent it to me by mistake or something.

So this has nothing to do with the device? Its a problem at T-mobiles end?

i'm pretty sure this is a software issue and not on tmobiles end. and no it's not due to user error i can assure you only b/c i use this phone for business and i absolutely make sure im sending it to the correct contact. Honestly it's just not acceptable for something like this to be happening. i just bought this phone this past weekend and from day 1 this problem has been occuring. the phone will send your text message to an entirely different contact already on your message home screen. it will then duplicate that contact's name into both message fields. i really like the hardware on this phone. if anybody out there knows of a fix please let me know before i return this beast.

This is not a software issue. It is being cause by T-Mobile. They are in the process of upgrading towers and things are getting FUBAR.

this just happened to me twice today....... its pretty scary because i thought it was my error but it clearly wasnt..... and of course the texts went to my ex.... of all people....smh

This happened to me yesterday. I was texting a friend of mine, then my girl texted me obviously every text I get starts a new thread. well I got off the thread and then got on the thread and replied to my gf and it went to the friend I was texting before. This happened another time where I was texting my sister and my girl texted me again..i replied to her and then it went to my sister..both if the people I was texting where on AT&T and me and my girl are on T-Mobile could this be a reason>?!

I'd just like to CONFIRM that this is a a GENUINE software problem, nothing to do with your network or user error etc.
Personally I first noticed this several months back, shortly after getting my HD2 - and at first naturally assumed that *I* had made a mistake replying to the wrong person - however after it happened a few more times and I started getting friends to watching out for any unexpected/unusual messages so I could check it, I proved it to be a genuine problem.
On at least 1 occasion when I got an early indication that it was happening I managed to actively run several tests to confirm that it was definitely getting 'confused' - so I can say without a shadow of a doubt that it was not down to user error of any kind.
WHEN DOES IT DO THIS?
Whilst I can't confirm if this is the 'only' circumstances under which the problem could occur, on each occassion that I managed to definitely confirm the problem, I had 'replied' to a recent message from a contact in 'Conversation Mode' (i.e. where all the messages are grouped under a contact). Also in each case I had been in the middle of texting conversations with 2 or more people. You need to be aware that the wrongly delivered message still actually shows up under the conversation thread for the *originally* intended recepient, but as you might expect the network confirmation message (if enabled) does confirm who really received it.
My gut feeling (especially as I was on a train the first time, with intermittent signal), was that it was queuing up outgoing messages as it was waiting for a signal, but when it regained a phone signal rather than properly cycling thru all the messages and sending them to the appropriate person, it just sent them all to the same one. [And certainly as an experienced software developer myself, that would seem a 'reasonable' explanation - but that's nothing more than a hunch].
A POSSIBLE QUICK WORKAROUND?
I haven't confirmed - tho that's not the same as saying it *definitely* doesn't happen - any instances of this problem since I've switched to only using the 'Traditional Mode' (i.e. standard Inbox/Outbox, not grouped by contact), and avoided sending a message to anyone until I've had a network confirmation of delivery from the previous message - but then again, as you might imagine I've been very cautious about using SMS messaging at all on this phone!
AM I JUST BEING CYNICAL?
I couldn't help noticing that I spotted this problem just shortly before HTC started releasing several - evidently very rushed - patches over a period of a few days to fix an 'SMS Issue', which most people said didn't seem to work, shortly before removing them and starting to issue updated ROMs. At the time the updates were accompanied by some very vague blurb along the lines of "keeping in touch with friends and family is very important to you, and this new update aims to deliver just that with fast & reliable messaging". And whilst numerous people commented on the vagueness of the statement, most assumed it was was related to the well publisized SMS issue at the time regarding messages getting stuck in the Outbox. Perhaps I'm just being cynical, but maybe that's wasn't the real reason behind the deliberate vagueness? Consider what it would do to the sales of your new flagship product if it was publicly exposed that your customers 'personal' & 'private' messages might wind up going to your neice...your boss...your ex...(well, you get the picture!)
Apologies for the long post, but I'm hoping this might some proper light on the problem for other people - if you have further 'proof', or can shed any light on the circumstance under which this problem occurs, please respond - but to avoid confusion & speed a resolution, could you please differentiate between what you have managed to 'prove' beyond reasonable doubt, and what you just simply 'suspect'...
Of course what I'd really like is for HTC to at least confirm the problem has been *properly* fixed
Finally, FYI, my HD2 specs are:
Network:T-Mobile (UK)
ROM Ver: 1.48.405.2 (71294) WWE
Radio Ver: 2.05.51.05_2
(...and yes, I know this ROM can be updated now - I've just been working away the last few months and didn't want to take any risks by updating it - but hey, until the problem is acknowledged by HTC, how can we be sure it's fixed anyway?)

This has happened to me quite a few times while using this phone. Mine all seem to inadvertently go to one specific person if they don't go to their intended recipient. I don't know this person very well so it has been very awkward. Sometimes the intended recipient receives it as well, sometimes they don't. I have been very conscious of who is in the send to field of late but there seems to be no indication of a problem before the message is sent. I haven't seen a reasonable fix for this yet but I am hoping that this issue gets some scrutiny.
I am running NRG's July 17th GTX ROM BTW.

Just curious, which form of HTC Messenger is everyone using? I never had this problem until today. Yesterday I upgraded my Elegancia ROM which includes version 1.5 build 2015.3428. I'm going to switch over to SPB Shell and see if I can replicate, but perhaps it's this version from HTC...

I always thought this was user error until it started happening to me. What I did to fix it was delete all my contacts off my SIM and just use them from my phone. That fixed the problem right away.

This is interesting because it's NEVER happened to me, but all of my contacts are saved on my phone and synced through Microsoft exchange. This could be the fix for everyone.

dkb218 said:
This is not a software issue. It is being cause by T-Mobile. They are in the process of upgrading towers and things are getting FUBAR.
Click to expand...
Click to collapse
I can verify that!

Ya, this happened to me too when I first got my HD2. It is quite awkward when it happens But I did do some research online about it happening to others (this was before I was here on XDA) and saw that someone said one thing that seems to fix it is copy all the contacts to your phone and delete them off your SIM card, just as TIGGAH said. Seems to work very well and I haven't noticed it happening since I started doing it.

[Q] SMS Message not sent problems?

I've got an intermittent problem sending SMS messages, and wondered if anybody else has the same issue?
Sometimes when I send an SMS message, I get a "Message not sent" notification, and the little black/red icon showing that the message didn't go. If I press and hold the message to get the "message Details", then the error is "Unknown, 254". If I press and hold and select to resend the message then 9 times out of 10 it will be sent successfully.
One of the even more annoying features of this problem is that sometimes, even though it says "Message not sent", the recipient will have received the message (but not every time). So when I resend, it's possible that they will end up receiving two copies of the same message.
I've tried Handcent, and that made no difference, and been in contact with my carrier (T-Mobile UK) and they found no issues in the area but I've had my SIM replaced as a precaution, which made no difference. I got as far as sending my phone in to Motorola for repair, but as it was previously rooted, it got rejected for an in-warranty repair. However, when I sent my phone for repair, I purchased another Milestone 2, and this suffers from exactly the same problem - so it's obviously either a problem with the phone model, or the network near my home (although, I've never had problems before getting the MS2, about a year ago).
Using an app called "GSM Signal Monitoring Test" I've noticed a couple of things - firstly my MS2 seems to switch cell quite a bit. There's a cell which seems to be the most popular for me at my home, but every few minutes or so, it will switch to another cell (one of a couple of options) and then, pretty quickly (under a minute) switch back again. I don't know whether this is normal or expected behaviour.
So far, every time I've had a failed message, when I look at the cell data, it looks like there may have been a cell switch around the time of the failure.
Does anybody else have problems like this, and are there any solutions?
Cheers,
Steve.

same issue here, I was thinking the fault was TIM Brasil, but now I'm not alone.
Thanks for sharing!

AdrienC said:
same issue here, I was thinking the fault was TIM Brasil, but now I'm not alone.
Thanks for sharing!
Click to expand...
Click to collapse
Same carrier, same problem...
Tim Infinity Pré plan...
Sent from my Milestone 2 XDA App

I'm finding the same problem myself Steve, although it seems to be more of an issue when I'm either due to receive a message or data packet that it seems to jam. Only happens once a day though if at all so hasn't proved too much of a problem. I'm UK based on Orange.

Gogz_ said:
I'm finding the same problem myself Steve, although it seems to be more of an issue when I'm either due to receive a message or data packet that it seems to jam. Only happens once a day though if at all so hasn't proved too much of a problem. I'm UK based on Orange.
Click to expand...
Click to collapse
Orange and T-Mobile are pretty much the same now, aren't they? I'd be interested in seeing whether you see that same cell-switch when the message fails to send.
Let's hope this has been addressed in the Gingerbread update...

[Q] SMS issues on new ATRIX 4G

Hi there,
I exchanged by HTC HD2 phone for a Motorola Atrix 4G a few months ago. And am not really sure any more if I took the right decision Am frustrated with the following problems:
- I tend to receive the same text messages sometimes more than once and interesting the time stamp for both the messages is the same. For example a message which says 'lets do coffee' is sent/received on the phone 1030am and the same message pops up again with the time stamp of 1030am at 0200pm!!
- Sometimes i get a text message which says "Incoming message is not delivered to your mobile as your INBOX is full. Please delete some messages to free some space". However, my phone has ample memory (approximately 8-10gb), and i just have 10-12sms the rest I normally delete after reading.
I visited the service provider and they claim there is no problem from their side. I have checked and rechecked the phone/settings but in vain. Can some kind soul out here please please help me. I am really frustrated and probably planning to sell off the phone as I have missed some important SMS's in the past (which got delivered to me after 3-4days with the original time stamps!)
Cheers!

If your using a different sms app then stock one then you'll need to disable one for notification . That should fix for more then one pop up.. As for running out space maybe someone else jump in to help on that...

Have you tried a factory reset? I assume you not running a customer ROM or anything. I have had that issue before on a different phones and it was all ready service provider issue they had something messed up in my account or a auth issue with thier network

Switch to google voice. That's my solution
But in normal terms, your sd space is not for sms or whatever app to take all tue space. That'd be like saying the browser cache could get that big just cause you have the space
Sent from my Motorola Atrix 4G using Tapatalk on AT&T, the company that disappoints me so much that I have to use my tapatalk signature to tell everyone

hello all,
Thanks for responding. The phone is fairly new and I have not changed any ROM's or anything like that. Its updated with the current official version...absolutely no hacking on it... I am using the standard SMS app that is inbuilt. Interestingly I did a factory reset today and so lets see how it works.
When I delete the message am hoping it gets deleted for ever..or does it get stored in some 'delete' box that I need to clear ?? Though I have a general feeling that the problem is probably from the service provider and not really the phone...
Any other ideas/tips would be appreciated.
Cheers!

i am pretty sure that just deleting it form the phone should take care of it. i am almost positive that there is no were else it is stored on the phone. not sure about if it is stored on hte network some were but i highly doubt it.

I think it has something to do with cell towers.
not sure what the explanation is.

Hello all,
The service provider sent me a text message last afternoon at 1600hrs and as per their records the message was delivered immediately to my number. However in actuality I received it this morning at 1035hrs!! Its so spooky and strange. I really don't know what to do. Motorola is not ready to help either.Their customer service says there is no problem from their side.
I am quiet sure its not a signal issues as I seem to be receiving calls and most sms. Its just a few messages that I don't receive ..and its random.. not from specific numbers...
PLEASE HELP!!
Thanks