Hi, can anyone advise as to why I lose the all sounds on an Orange Branded M3100 phone, other that Microsoft voice command 1.6 no other software has been installed! The details of the ROM are as follows
Operator Version: 14.123.1.614
ROM Version: 1.23.61.4
ROM Date: 07/13/06
Radio Version: 1.06.00.00
Protocol Version: 32.37.7010.01H
Here what happens no sound on the phone, reset the phone sound is now back, after a while, don’t know how long but the sound disappears, you get no ringing sound, menu click sounds nothing, reset the phone again and all is back, so it would suggest that it’s not a hardware failure but a software failure, how can I stop the orange branding installing itself after a cold reset in case something there is causing the problem, has anyone else came across this problem?
This is a brand new phone only received it Friday, does it need to go back?
Kind Regards
Dogo
I've recently noticed on my 8525 too, after a while it seems to just go on silent but the setting isn't changed it still set to on and no sound comes out of the phone no matter what program is used.
Phew, I thought it was just me..
I have noticed it may be something to do with the Bluetooth ear piece, although it always seems to happen when I have left the phone a while. and never when I try to check for the problem
To isolate whether this is hard or software you could try doing a full backup. Do a hard reset and let the device run for as long as it would normally take to show the problem, without any additional software. But do run wifi and power intensive applications to warm up the device - as this can cause internal connector problems.
If the problem is gone, this will tend towards a software problem although not an absolute guarantee. There are some issues that are related to both soft and hardware!! For example the screen fading to white issue can be caused by running (power intense) software that makes the device warm and that in turn causes pressure to be put on the screen.
A final thought, the speaker connection block is next to the stylus tip. There have been cases of the inserting and removing of the stylus causing the connector to become loose. This can cause intermittent sound or no sound at all. The warranty voiding fix is easy. Remove back and check connection is tight. No further dismantling needed. Ensure camera toggle arm is engaged before putting screws back in. (Rear Speaker)
The front speaker can also have issues. has spring contacts that can become slack - poor contact with m/board. There is a thread on checking this.
Mike
No Sound, not a Stylus issue
8525, ms voice dial 1.6,
HTweakC 2.0,
SBP Mobile Shell 1.0.0 build 2632.
ROM 1.34.502.1
radio 1.16.00.00
This has been happening about a week, nothing new installed. On Saturday I missed 12 calls because it was "auto-muted" nothing was on mute, just no ring sounds or anything else. I thought it might be some setting, I suspected that it didn't come back after I had set on vibrate for a meeting, so I went through everything, looks good. had to soft reset for audio to come back. Happened again Yesterday morning after being on charger, had to soft reset, happened again this morning after being on charger, had to soft reset. I'm suspicious of the charge ciruits, the phone was placed on a night-stand and I checked to make sure sound was working AFTER i plugged the charger in (i am an on-call engineer for hospitals) when I got up this AM the first thing I checked was the sound, no sound. Had to do a soft reset and sound is fine.
THIS IS VERY, VERY, VERY troubling.
i cant say that my sound has been "loose"
thefunkygibbon said:
i cant say that my sound has been "loose"
Click to expand...
Click to collapse
yep, I agree. My keyboard slider might be loose, but never had problems with the sound.
No sound - possible solutions
I too have had the no sound problem, but I also have a solution (well it seems to work for me and a few other people I know)
I have found that if I have more than about 800 sms messages on the phone (combined count across inbox, sent items, deleted etc...) my phone will decide sometimes to stop making any sounds.
Other symptoms include thew screen not going back to the background when problems are "closed" (well press the X button), sometimes not changing from portrait to landscape.
Hitting the reset key temporarily fixes the problem, but it strike again at any time...
I have seen this on both the official UK orange firmwares
As a side note, more than about 1000 sms messages and 5 unread sms messages and the phone will lock up about 10 seconds after the phone boots up. You have to be quick when the phone boots to go in to the sms inbox and delete 1 message before the phone locks up. This can be a bit tricky but i have done it a few times
from readingmany related threads, it looks like there are several causes for this issue. for me, it was definitely microsoft voice command 1.5 and 1.6. I turned off any notifications from voice command and my problem went away. no calendar voice announcements, no callerid, no bluetooth routing announcements, etc. voice command simply doesn't give up control of the audio sometimes, and it appears to occur most when it wakes up and announces something.
All I use voice command for now is voicedial. try that a while and see if you are fixed.
1.5 was worse, but 1.6 does it too.
good luck!
wes
saga continues
It did it again, twice in one day. Picked up the phone, (it had been resting on the table for several hours). No sound, I tested by placing a call and turning speaker on.. this works! So the speaker (rear) is fine as well as the front (ear).
After I heard the speaker on speaker phone I tried hearing the dial tones or other sounds, none. No incoming ring.
Device and phone volume on FULL
Turn volume off, vibrate, on, off on, and from phone screen turn to vibrate then back to sound
Vibrate still works for inbound calls
Turn voice command off and on
Go to phone (in settings and play the ring I've chosen) and suddenly it’s working again?
I'll try the turning all but phone options in voice command to no-notify. But to tell you straight, this is silly, one more day of this and it's probably (unfortuately) crackberry city for me. I simply can't have a phone that doesn't ring. I guess some ittertation of an O2 would do.. but I'm not too keen on plopping down another 5bills....
any ideas?
labrati said:
It did it again, twice in one day. Picked up the phone, (it had been resting on the table for several hours). No sound, I tested by placing a call and turning speaker on.. this works! So the speaker (rear) is fine as well as the front (ear).
After I heard the speaker on speaker phone I tried hearing the dial tones or other sounds, none. No incoming ring.
Device and phone volume on FULL
Turn volume off, vibrate, on, off on, and from phone screen turn to vibrate then back to sound
Vibrate still works for inbound calls
Turn voice command off and on
Go to phone (in settings and play the ring I've chosen) and suddenly it’s working again?
I'll try the turning all but phone options in voice command to no-notify. But to tell you straight, this is silly, one more day of this and it's probably (unfortuately) crackberry city for me. I simply can't have a phone that doesn't ring. I guess some ittertation of an O2 would do.. but I'm not too keen on plopping down another 5bills....
any ideas?
Click to expand...
Click to collapse
I have just read your last two posts. I am wondering whether you are saying you have a sound/ringer problem OR whether you mean the phone sometimes crashes and therefore does not ring (i.e. you then need a soft reset) and sometimes you discover you've missed a call but never heard it ring.
If the above is true then I think you need to look for the solutions for avoiding hangs/freezing. I can guide you to these or a search will show them. It certainly does not appear that you have any physical problem with the speaker/earpieces.
Mike
dogo said:
Phew , I thought it was just me..
I have noticed it may be something to do with the Bluetooth ear piece, although it always seems to happen when I have left the phone a while. and never when I try to check for the problem
Click to expand...
Click to collapse
Hi, I never had a sound issue untill I started usin my HT820's, but have noticed a few times lately that my device sounds arent working, (I dont mean always through to the bluetooth headset) and I just power off/on the device, I dont get that many calls, so I havent missed any, and wasnt sure if it was rom or bluetooth related for sure, but I do usually leave my bluetooth on, just not always the headsets, it also doesnt happen a whole lot.
Loose connector
I'm not sure if this will help anyone, but i was losing sound on my 8525. I had dropped my phone twice and the rear speaker connection had gotten loose so i opened it up following the directions at http://www.howardforums.com/showthread.php?t=1152710&page=1&pp=15
and now i have sound again.
Continued Issues
Mike, thanks, the issue isn't with the phone locking up at all, it's been very stable, I think I've soft-reset probably 3 times in two months.
The phone literally will stop emitting any sounds. I can still hear if I place a call and if I place that call on speaker phone it's fine. However if you call the phone, try to play an audio file, etc there is no sound that emits from the device.
It did it AGAIN today, I tested, was able to place a call and put it on speaker and called it with my other phone, the pop up screen announcing the inbound call came up and everything else on the phone worked as it should (except no ring). I then went to settings phone and hit ok (top right of screen). BAM.. sound was working on the device again, inbound calls ring, able to play audio etc.
I did note one other possible anomaly, I have my PTT mapped to initiate voice command, when trying to use this I was unable to initiate voice command. After going to phone and pressing OK, voice command started working again. W/O voice command I'm sunk, I have 500+ contacts.
I placed a call to AT&T and I'm back on the "chronic retention" list.. ughhh.. I went through 8 treo's last time. I don't want another basket of refurbs to deal with, I like WM so much better than previous interfaces.. any ideas are very, very, very welcome.
-mike
More information
This morning, the sound was gone again, but I went into settings and started playing to see what else might induce it to work again, I tried voice command again, disabled and re-enabled, that didn't work.
I then went into sounds and that didn't work, went into Today, and Buttons neither of those worked, but when I went into input (didn't do anything, just opened it and closed it) sound started working again.
Hopefully, none of you guys have a newer ROM with the loud startup animation and attempted to turn down that volume via the registry as outlined in the wiki. Unfortunately, doing that also lowers the speaker volume so I just disabled the animation instead. Phone and bluetooth sounds fine but mp3 and everything else were also lowered to a whatever level depending on the startupanimation volume you set.
update
It did it to me again yesterday, this time only going to settings phone and pressing OK would make sound come back.
Today, the phone refused to dial or emit any sound. Would not come back after soft reset (would not dial, no sound) had to do a hard-reset (removed battery). After first soft reset a windows came up to advise that mobile voice command couldn't start...
For a darn near $500.00 phone this is pretty sad. Love the phone but gee whiz...
Daily occurance
Well, it does it every single day at least once a day, and I've noticed the phone has slowed a lot, sometimes during SMS or email the cursor goes away or I have to wait 20-30 seconds for words to complete typing after I've finished. I guess I'll get my refurb next week. Perhaps go back to palm.. dunno...
possible fix?
I turned OFF the SMS message sounds and it seems to be working w/o losing sounds again! I'll let it run for a couple of days and see if this is the deal, but I now have no audio announcement for ActiveSync, POP email, SMS, or MMS. I do have audio/vib for missed calls. Anyway, it's been up and running fine all day. Good Grief.
no fix in sight
On hold with ATT right now for another phone. It did it again today at about 10AM. Strange, it may be time sequential, but it didn't do it at all yesterday.. it was great to have the phone ring.
Hello all,
I purchased my HD2 on release day and so far I love it. For the most part the phone has been problem free and everything works perfectly. However recently I ran into a few issues.
1) When playing music with Windows Media player or the Music Player I will sometimes get odd skipping in songs. I looked at my screen and the microphone symbol at the top of the screen was blinking like crazy and I could hear a voice asking me to repeat commands again. I believe it was the voice dialing feature. One time it actually called someone. My phone started dialing out in the middle of a song and I had to pull the battery to make it stop calling people.
2) Text messaging.. The text messaging app has some serious bugs. Hopefully there is an update or a better solution out there. Some of the problems I have with texting are: Phone goes to a crawl when a text comes in, when typing texts it will just stop showing what I am typing. I have to click all around the window and sometimes can get it to come back up. If I cannot get my text to come back I have to close the app down and then go back in.
3) I am not sure if this is related to the sms app or not but I tried to edit a contact and the phone become incredibly unstable. It restarted itself and when sense loaded it popped up a message saying that swipe was not designed for my phone type. After that reboot my phone acted up a lot until I restarted it about 6 times. Then it was stable but the texting app was worse than ever.
I did a bunch of google searches and couldn't come up with any fixes for these issues. So any input would be welcome.
My phone is stock. I have no interest in flashing a new rom. I blame all these problems on sense (WinMo actually seems perfect despite what the uneducated spew across the net daily).
Thanks for reading
1) Sounds like you're simply activating the MSVC, which is done buy a long press off the send key (you're probably accidentally long pressing the 'play/send' button on the headphones.
Two solutions: 1) Simply disable MSVC (Settings>personal>Voice Command; Uncheck Enabled) 2) Be more careful so you don't accidentally press the button.
2)Just click the text input area (just above the keyboard where the text is suppose to be) and everything you typed will show up and continue to show up.
3) Never heard or seen this.
I don't know how much stuff/time you've put on/into this phone, but you might want to consider a hard reset.
Thank you for your response:
I was not using the headphones. I had it connected to my stereo in my Jeep. The HD2 was sitting alone on the seat next to me with nothing around it. It's done it several times now - so I don't think it was anything environmental.
Clicking in the text area used to work fine but not anymore. I have to click the last text message that came in and it will open a option menu, close that and then click in the open text area several times. This started happening once I tried to edit my contacts and my phone lost it's mind.
I don't want to do a hard reset but it might have to come to that. I have all the apps I like installed and everything seems to be working nicely with those few exceptions.
Ohh and one last complaint. Slacker >< why does it stop playing songs so much? I read other people were having problems with that too but I cannot seem to find any fix. Should I just give up on it and go to Pandora?
Hello everyone,
It's been 4 weeks now since I own the HD2. It's quite a beast, I love it. Except there seems to be an issue with my device when it comes to sound (anything: mp3, youtube, ringtones, alarms, even the sound played when you take a photo): it crashes. No matter what I do, no matter when (idle or in use), it makes it crash.
I did the test and couldn't have the phone being used with sound in the same session for more than 4 hours in a row, or it would crash. Sometimes, after a fresh reboot, the first incoming message, leading the phone to play a ringtone to tell me I got a new message, would make the phone crash. Instantly (sound wouldn't play at time, or just the first half-second would play and then nothing or infinite replay of the first 0.5 sec of the sound - quite annoying btw).
So I move to vibration only. And tada! No more crashes. The phone has been up for more than 160 hours now and it never crashed. I used 20MB of my data connection, sent 55 SMS, received tons of emails (like over 200), used the phone functionality for about 150 minutes and everything works fine. Took countless amount of photos and everything just works.
BUT! I miss the sound! I want it. I can't use the phone as an alarm when I'm on a business trip! I can't hear a ringtone when the phone is left on the kitchen table and I'm in the living room (vibrate does the work when the phone is in my pocket or when I'm in a meeting, which doesn't happen a lot).
How can I know if the issue is hardware or software related? Is there something I could install to trace a crash and see what is going wrong? Sometimes, I can use the phone with sound for a couple of hours and other times the very first sound would make it crash. How can I fix this without have to return my phone (bought it in China, wish I could get a replacement but now I'm back in Montreal/Canada).
is your phone branded? where did you buy it?
LG
Similar problem
I have a similar problem. My HTC HD2 crashes when i turn the volume to max.
I have tried uninstalling the SRS WOW application but i does not help.
When booting into Froyo Android v2.2 it doesn't crash but the sound is distant somehow. I can listen to mp3 songs but the vocals will often disappear.
I bought the phone with 3 in Sweden.
Flashed with Kumars custom rom.
Please help!
Solution for sound problem in Android
Guys
Here is the solution. In Windows Phone before pressing ClrCad & Haret disable 2 options.
Start Menu---> Setting--->Sound&Notifications-----> Disable last 2 options [Screen Tap and Hardware button.
Now press Clrcad+Haret or boot Android by any shortcut/App -
Check sound it will be never crash-
Enjoy
Reply if positive results