Database Users

T-mobile data throttling

ok,
so I got the nasty txt message last month and I was throttled because I went over the 5GB Data. I then was capped at exactly 58 kbits/s, when switching to edge i got about triple that.
my new billing cycle started on the 21st, so my cap shouldve been removed....BUT IT WASNT....i have been on the phone with tmobile every day, its been from "we need to exchange your phone" to them switching my simcard today and i am still throttled.
I just got off the phone with technical support that confirmed that I am not the only one experiencing this issue. Apparently a lot or people or everybody that was recently throttled is having the issue of still being throttled...now they say they are aware of this issue but do not have any eta on when and if it is going to be solved.
they also confirmed that data is being throttled on tmobiles side, not on the phone itself! so forget looking for a way to get around, there is none!
I hope this helps a few of you out there to watch their data!!! DO NOT GET OVER 5GB!!! I THINK I AM GOING TO SWITCH!!!

I know...I think most of us do. Its the 5gb limit....and yes it was a major pain in the ass to get my speed back up once throttled. Its not your phone, sim card, ect....its on their end...that is where you are throttled. I just moved from their joke for customer service up to Tech and it ended up getting fixed in a few days.
G/L w/ it.

Indysignz said:
I know...I think most of us do. Its the 5gb limit....and yes it was a major pain in the ass to get my speed back up once throttled. Its not your phone, sim card, ect....its on their end...that is where you are throttled. I just moved from their joke for customer service up to Tech and it ended up getting fixed in a few days.
G/L w/ it.
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Click to collapse
could you please explain how you got it fixed!! How did they fix it?

jamesfelarca said:
could you please explain how you got it fixed!! How did they fix it?
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Click to collapse
idk....all I know is I spoke with tech who got the msg to network engineers. They asked if I was tethering which I said no to b/c the cs had noted that I was so I think they kept me throttled over it...one that got cleared up it ended up just speeding up the next day. I called and said issue was resolved since I had a case # for it.
If you have not gotten to a case number you need to escalate the issue. Get past the uneducated customer service people to the people who can actually get things working and you will probably get better results.

i had an escalation to the engineering department last week, with number an everything, told me it takes up to 3 days...nothing happened!! told me my data was fine! i was even at the store today and they told me i have to call tech support. we should all put it out there and let it be known that the jd power award for customer service, needs to not be given again!!!

I am willing to bet it has to do with the AT&T buying out T-Mobile thing considering if you look at AT&T's practices they Throttle Bandwidth like crazy.

Probably not the best thread for this but either way I would Call them again. request a supervisor or manager. You can also twitter tmobile and complain there. I've gotten allot of issues resolved that way. Good luck
Sent from my CM7 powered G2

userfriendlyme said:
Probably not the best thread for this but either way I would Call them again. request a supervisor or manager. You can also twitter tmobile and complain there. I've gotten allot of issues resolved that way. Good luck
Sent from my CM7 powered G2
Click to expand...
Click to collapse
Tweeting T-Mobile gets good results. I had a really bad call with one of their reps that was eating on the phone and just had a crappy attitude. I tweeted them with "how much does it cost to cancel my contract" and they direct messaged me within half an hour requesting I email them what happened. After they got my email, I had a rep from the main office (not customer service) call me back and straighten things out very quickly. T-Mobile is still a customer service oriented company, but they've grown in recent years and so has the number of CS reps on the phone and chat. The AT&T buyout doesn't have anything to do with it, because that deal is far from complete. It could take over a year to get done. The government broke up AT&T just a couple of decades ago, so any time they acquire a new company, it's going to get heavily scrutinized. They are going to have to get FCC and Dept. of Justice approval.

RobBull69 said:
They are going to have to get FCC and Dept. of Justice approval.
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Click to collapse
and it's already been proclaimed it won't be a "rubber stamp"... I really hope it flops, and I hope that the only reason t-mobile allowed for the offer to be officially made was because they knew it wouldn't be allowed and that they would make off with 3+BILLION of ATT's money/assets in one form or another... I can only hope that T-Mobile's upper management was truly that brilliant...

If you log into your online T-Mobile account, does it state anywhere in your current setup that you have a limited data plan? Mine says unlimited web, as it was a grandfathered package from my MyTouch3G days. Hopefully I don't get capped.

dustrho said:
If you log into your online T-Mobile account, does it state anywhere in your current setup that you have a limited data plan? Mine says unlimited web, as it was a grandfathered package from my MyTouch3G days. Hopefully I don't get capped.
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Click to collapse
Even grandfathered plans have a 5gb data cap. Same thing here. "unlimited" has never been.

This thread is not Development related.
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Sprint store oakridge mall experience. Sprint (just like CBS) cares.

Just have to share. My screen broke. Common enough. Have seen many post about sprint replacing the screen in store for some cash. Went to my local sprint store. That would be the blossom hill rd at oakride mall store in San Jose California, waited for the sole service lady to talk to customer about the features of her phone.... then showed her my phone. Of course I did not even get a,chance to say "hello" before she told me its "physical damage and sprint will not not cover physical damage."
I continue to explain that I would like to locate this,post so that she would be able to discredit it directly or at least give me some leverage for some possible angles later.
As I'm looking she repeats she can't do it and I said ok I just want to show her the,post but she wouldn't so I asked to speak to her manager. Her tone was rude and she was not letting me speak at all. She said she was the boss of her department there and I said I wish to escellate this to the store manager. She .... without looking ... said he was busy .... so I started to walk to the other group of all employees (no customer's at this point) and said as I walked away.. and ill quote this "ill just go wait cuz yer acting like a ***** " .... omg she yells at me and had me thrown out of the store.
Additionally I have been in that situation as a manager of a service center. Wrong tactic is to further alienate an already waivering customer. I was not irate I was not yelling. I was calm and only when this Guy got 2 inches from my face did I call the police myself
I don't know much about your big city ways but it seems to me that if u r sprint .. u might be usedto upset customers and maybe wouldn't call the police because your corporate feelings get hurt.
To sprint directly (hah) they surely don't mind *+%$ing us on our bills u think we would get a little something back. For anyone interested in names pm. There was more that these sprint representitives did to credit tis post as well.
Anyone know where I can get this screen replaced in San Jose?
Sent from my PC36100 using XDA Premium App

Please note I walked accross the street to the att store and they not only were nice but also referred my to a repair place. Little pricey at 60 but the fact that I walked in with a sprint phone and got service is saying something.
Sent from my PC36100 using XDA Premium App

Wow that's ridiculous, I personally like Sprint's service and plans but if their customer service is this sh*tty then it kinda overshadows that fact. I keep seeing posts like this and make me wonder, cause whenever I've gone to a Sprint store or spoken to a representative they've actually been pretty cooperative and nice, maybe I'm just lucky?

First when dealing with a rude manager or worker calling someone a name gets you no where. What you do is you walk out call the corporate phone number and tell them the store was rude and give them the persons name. Second if you don't know where to go for a hardware problem of any kind call customer service they will tell you where a Sprint store is that can do repairs for you. Sorry to those that have a problem at certain stores but it doesn't justify you to be rude back to them. All that will ever get you is escorted out or banned despite who was rude first.
Sent from my PC36100 using xda premium

"ill just go wait cuz yer acting like a ***** "
Click to expand...
Click to collapse
Yeah that really helped the situation. The majority of that post made my head hurt and locate what post? If you have been a "manager" in that situation then you should have known you would be asked to leave after making such a remark regardless of her attitude. How the hell did ATT replace the screen?!?!?!
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Jfree3000 said:
Yeah that really helped the situation. The majority of that post made my head hurt and locate what post? If you have been a "manager" in that situation then you should have known you would be asked to leave after making such a remark regardless of her attitude. How the hell did ATT replace the screen?!?!?!
Click to expand...
Click to collapse
From what I read the first time, he went to the AT&T store where they told him about a place that will repair it.

It seems that no California store will help their customers. The customer service here is non existent. Like I've said before, I envy all these success stories of getting repairs done.
Sent from my EVO

Personally from California myself and that is very true, little or no customer service out there...Now I reside in Battle Creek, MI and most customer service at any store is almost top notch and to add, there is a Sprint repair store right next to my work where multiple fixes and repairs have been done to my EVO and in this last instance I had cracked the entire screen (just being clumsy) dropped the phone off at 3pm , double checked if they had the part in stock the Rep said "yes, and this shouldn't take longer than an hour." 45 minutes later I walk in, she greeted me, remembered who I was and handed me , my EVO with a brand new screen and power/volume buttons...she had also added, "oh hey, I also fixed your ear speaker, how did you hear anything through that?!?" Best part of the entire trip I was not charged a penny for the services done to fix my phone to brand new condition.
Sent from my PC36100 using XDA App

Thats terrible! I live in san diego, I wouldnt say every sprint store rep is like that. I just add a iphone 4s for my wife the rep gaved me 23% on my montly bill and waive my activation. Not only that i only paid 163.36 cent for the white 16g iphone 4s. I trade in for my samsung for 85$. Sorry to brag but that rep who is on her period should get fired for that.
Sent from my PC36100 using XDA App

T-Mobile contract pre-orders (UK)

I think that's specific enough - I'm kicking myself for this but I've got just as excited as everyone else about what is just another phone, techgasm indeed. However, now it's happened I'm going to embrace it.
Anyone heard anything from T-Mobile yet? I ordered mine on 22nd Feb, I've been receiving annoying weekly txts ever since telling me they haven't forgotten me, including one yesterday, I phoned 150 to ask when it was coming and they said shipping on the 16th. That strikes me as codswallop, no-one does anything on the weekend, and the phone call was so vague "Nothing on your record to say there are any delays" but no real info.
Anyone? Anything? Entitlement much?

And I'm even talking to myself - So the T-Mobile site has gone down, and there is no facility to have an online chat with someone (phone chat is utterly pointless). T-Mobile are WORSE THAN HITLER (unless it arrives today)

I think guys tmobile won't be delivering anything until 29th as no news of stock news available.
P4U do have upgrade stock ready for dispatch today.

flathunt said:
I think that's specific enough - I'm kicking myself for this but I've got just as excited as everyone else about what is just another phone, techgasm indeed. However, now it's happened I'm going to embrace it.
Anyone heard anything from T-Mobile yet? I ordered mine on 22nd Feb, I've been receiving annoying weekly txts ever since telling me they haven't forgotten me, including one yesterday, I phoned 150 to ask when it was coming and they said shipping on the 16th. That strikes me as codswallop, no-one does anything on the weekend, and the phone call was so vague "Nothing on your record to say there are any delays" but no real info.
Anyone? Anything? Entitlement much?
Click to expand...
Click to collapse
Welcome to my world.
There is only one reason & one reason alone that I am with T-Mobile & that is my fnf discount. If it was not for that I would have left them years ago.
When the phone went live on there website I called them to order the phone. After going through the plans I was told I could not order the phone !! Eventually I was allowed to order the phone on 1st March but only after being told I had to switch to ee to keep my discount ( nice try ).
So I have been trawlling T Mobile's social meadia & they are so full of it.
Anyway I got a message yesterday via the HTC facebook page that they were shipping phones to T-Mobile today. So I guess once they have put there logo & crappy software on the phone then you will get it.

Right, well I just got off the phone again because my last conversation wasn't in the least bit convincing but this time at least the chap was certain, T-Mobile don't have any in stock and won't have until the end of the month (it'll "definitely" be in my hand by the 1st April but that date is highly auspicious considering events thus far).
On the plus side he did credit my account with a £20 "good will" credit as I've been waiting so long. You might as well get onto them, see how many different answers we get and who gets the best goodwill handout.

flathunt said:
Right, well I just got off the phone again because my last conversation wasn't in the least bit convincing but this time at least the chap was certain, T-Mobile don't have any in stock and won't have until the end of the month (it'll "definitely" be in my hand by the 1st April but that date is highly auspicious considering events thus far).
On the plus side he did credit my account with a £20 "good will" credit as I've been waiting so long. You might as well get onto them, see how many different answers we get and who gets the best goodwill handout.
Click to expand...
Click to collapse
They have been rubbish!
I've been told twice on the phone i'll get mine next week - this morning they said monday - but seemed vague.....if I don't get it monday I will probably leave t-mobile...
I aso wonder what EE are doing to our phones that means w get them later than everyone else....

Anyone on T-Mobile had any news?

johnbrighton said:
Anyone on T-Mobile had any news?
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Click to collapse
I've literally just got off the phone to t-mobile and I've been told that they are out of stock of the HTC One.
I was also told that my HTC One was sold to me on Saturday when they did have stock and delivery is confirmed for the 19th, which is tomorrow.

Ass, elbow moment.
Sent from my HTC One X using Tapatalk 2

compact_bijou said:
I've literally just got off the phone to t-mobile and I've been told that they are out of stock of the HTC One.
I was also told that my HTC One was sold to me on Saturday when they did have stock and delivery is confirmed for the 19th, which is tomorrow.
Click to expand...
Click to collapse
I just called them.....got completely different story to you....
I've now been told they are expecting the stock NEXT week! After telling me several times that I would be getting my phone this week......and they took the money 2 weeks ago when I ordered......
I was offered no cash incentive for the delay or offer to refund the cost of the handset like others have had......i'm looking for a deal elsewhere me thinks!

johnbrighton said:
I just called them.....got completely different story to you....
I've now been told they are expecting the stock NEXT week! After telling me several times that I would be getting my phone this week......and they took the money 2 weeks ago when I ordered......
I was offered no cash incentive for the delay or offer to refund the cost of the handset like others have had......i'm looking for a deal elsewhere me thinks!
Click to expand...
Click to collapse
I was just told no idea! If it wasn't for my discount I would be dealing with p4u right now due to there shipping connections I think they are the safest bet!
Sent from my HTC One X using Tapatalk 2

Bebida said:
Ass, elbow moment
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Click to collapse
Ya think? I'm suspicious, too. Ring up, order it, no bother, turns up when it's supposed to?
Naaah.
I called back, asked for a tracking number, the Philippine? call handler hung up.
I called back, got through to a Scottish call handler who put me through to Customer Connect for a tracking number.
No tracking number because no stock in the warehouse.
An entry onto the computer system's Inappropriate Call Log has been made about the fact that I was lied to.
I'm escalating the matter for a discount/compo.

Bebida said:
I was just told no idea! If it wasn't for my discount I would be dealing with p4u right now due to there shipping connections I think they are the safest bet!
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
Same - I am getting a good deal......but think it might be worth trying elsewhere....problem is I won't get such a good 18 month deal - really don't want 2 year contract.
I just wish they would be straight with us and tell us whats going on - you can tell when you call that they are fed up with us calling - i spoke to an Australian guy that I spoke to 2 weeks ago - he just keep saying things like we should be getting it next week or whatever - the really should know!

Should do a sweepstake on the stock update text I reckon 12.58 today!
Sent from my HTC One X using Tapatalk 2

Bebida said:
Should do a sweepstake on the stock update text I reckon 12.58 today!
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
I will go for 12.15 pm
Saying that I did send an email to the "T-Mobile" hierarchy on Saturday detailing all the issues I have been getting in relation to this upgrade and I actually got a response yesterday say that they are looking into this.
So who knows

FUNKIT247 said:
So who knows
Click to expand...
Click to collapse
No stock as delivery to t-mobile has been pushed back to the 30th of March 'at least'
Customers "will not get their phones until April"

Bebida said:
Should do a sweepstake on the stock update text I reckon 12.58 today!
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
I reckon 12:37

johnbrighton said:
I reckon 12:37
Click to expand...
Click to collapse
Ohh well I guess I was wrong 12.15 & no text

13:44, weighed in.
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johnbrighton said:
I reckon 12:37
Click to expand...
Click to collapse
I finally got mine at 3.40pm !!!

Lets get a Class Action going against Tmob for the Bait-n-Switch tactics

I've been on the JUMP program since it started. Currently have the G5. My next jump wasn't supposed to be until Nov. A week ago I was informed at the store if I paid the installment fee in advance (3 months) I would be able to jump to the Note 7. I am willing to pay the 3 months (roughly $100) to get rid of the pile of crap G5. I tried to order the Note 7 earlier this week. I called, got a rep...we went through the sign up process..he mentioned a down payment, and I told him it was reported online that they were doing away with the down payment with the Note 7. He paused the call...came back on, said I was correct, and we proceeded to the billing portion.
The call dropped. They never called back.
Being that I was at work, I waited until today, to order again.
On the call today, the rep tried to tell me I could not jump before Nov. I informed her that I have already been told a few times by Tmob reps that I could. She checked something, and we continued with the billing. The billing was for $157.00 . I was being billed for the 3 months in advance, as well as the pre tax payment. Great call. Almost.
I get the e-sign email about 10 mins later. When looking at it, it included the $70 down payment along with pre-tax.
I was never told that I would be billed the down payment, before I gave them a completely new c.c. that was not already on file, to make the payment. This is a blatant bait-n-switch. This is illegal to do to consumers.
I know they never disclosed the down payment before they took all of my billing information, because I have the entire call recorded. I have all of the calls recorded I am writing about. Except for the first call earlier this week, because I made that call from a work phone.
So I call back, rightfully pissed off. I get some rep that informs me that I should have been informed. She then begins to talk through, and over me, while I am trying to speak. I ask for a manager. I let the rep know
that it's rude to speak over and through me. She continues to do so. She hangs up on me.
I immed call back. While on hold, I get a call from Tmob. "Supposedly" a manager. Proceeded to do the exact same thing. At one point, I literally SCREAM over her, asking if this was customer service, and did Tmob train her to act this way? She answered 'no', and then just continued to do it even more. And she hung up on me too. Some quality, customer care, there. From a manager, at that.
I am one of the people who used to like Tmob. I rooted for them, will all of the improvements in coverage, and the service plans.
But THIS sort of behavior, where a company blatantly lies to you, and is rude to you, is unacceptable.
Comcast has been in the news nationally for the lousy d-bag customer service reps, and S***Ty financial practices they expose consumers to. They've been fined and sued over it by courts and the government.
It looks like with all of the surging growth Tmob is going through, they are out sourcing call centers to D-bag's, and like in the past with Comcast, the only people who pay the price are the consumers, with no accountability held on the company.
I could care less if Tmob is growing so fast they can't accurately vet a call center before they place business with them. It is still not excusable that the training is not there to make sure customers/consumers are deceived financially by rude call reps.
Let's nip this in the bud, now, before they become even more so like Comcast has proven to be.
Let's get a class action going against them. WE built them with our patronage. WE do not deserve to be lied to, because they're to lazy to train reps the right way, or have quality control.
(Mod Edited for small cleanup of unnecessary comments.)

T-Mobile attracts some of the worst clientele I've seen. No offence to its users, but it's boost mobile tier. I've got Verizon and used to have AT&T and I've never had a bad experience with either. If you need to talk to someone I always go in store or deal with online chat. That way when you're in store you can clarify everything person, and in chat you have a recorded log.

I am rather confused how this is a bait-&-switch scenario. Is the phone they offered to sell you the same you were interested in? Was the phone they originally spoke to you a sub par unit, at a ridiculously cheap price...used to "bait" you in? Was another phone offered, at typically a higher price?
With all due respect, regardless if your interactions, I think T-Mobile did their job, with respects to your complaint. Before physically charging you, they sent an actual bill, giving you time to review and make any necessary changes. This is similar for any other transaction, in that you receive a formal bill and are asked to pay accordingly. If you agree to the terms, you have a new phone...if not, you don't. But again, still do not understand the bait-and-switch.

0 down was only for JOD users, not normal JUMP.
Sent from my LG-H901 using Tapatalk

I would respectfully like to request this thread be closed. Thank you.
Additionally as stated before there's no bait and switch. You got an agreement you don't like it don't sign it. It's simply 2 different programs Jump and Jump on Demand. They gave you the total the total they gave you had the down payment amount in it. Everyone who was on regular Jump and some on jump on demand even paid the 69.99 down.
Sent from my SM-G935T using Tapatalk
(Mod Edited due to changes in OP)

Yeah I have to agree with Kitty. I've had some poor customer service with all the carriers I've been with but you're being unreasonably angry with the CSR who was probably irritated by your attitude. As noted by Picasso, nothing you described was bait and switch. It sounds like you didn't understand that your payment program requires a down payment plus the tax on the device. It may have been explained poorly but that's not bait and switch. Sorry.
Sent from my SM-N920T using Tapatalk

cadcamaro said:
T-Mobile attracts some of the worst clientele I've seen. No offence to its users, but it's boost mobile tier. I've got Verizon and used to have AT&T and I've never had a bad experience with either. If you need to talk to someone I always go in store or deal with online chat. That way when you're in store you can clarify everything person, and in chat you have a recorded log.
Click to expand...
Click to collapse
The people in store just end up calling someone and now you have to explain it through two people.
Sent from my SM-T713 using Tapatalk
(Mod Edited due to edit in OP)

Agreed. This thread should be closed.
Sent from my SM-G935T using Tapatalk

Please close thread, his username says it all. Probably a Verizon or At&t troll.
Sent from my SM-G935T using Tapatalk

If some of you think this post is bad, you should see some of the whiners in the " Note 7 shipping-waiting room" thread lol!
Sent from my Nexus 7 using Tapatalk

princeasi said:
If some of you think this post is bad, you should see some of the whiners in the " Note 7 shipping-waiting room" thread lol!
Sent from my Nexus 7 using Tapatalk
Click to expand...
Click to collapse
I can't even look at that thread anymore. Bunch of kids and nut jobs who are calling the warehouse (this shouldn't happen even once) , ups, and tmobile stores nonstop. As far as I am concerned they are harassing these people. A hobby is one thing. Looking forward to and being excited is one thing as well.
Calling a frigging warehouse where someone tracked down the shipments are coming from and harassing customer service reps to constantly (some people are calling two, three, and four times a day) question what hour their precious phone is going to show up within a 72 hour window is pure obsession and addiction. Honestly I'm surprised XDA is allowing that kind of harassment to take place or be promoted... The sharing of the warehouse address and number was just... Wow... Unreal.
Sent from my SM-N920T using XDA-Developers mobile app

Agreed!
Sent from my SM-N920T using Tapatalk

NXLTrauma25 said:
I can't even look at that thread anymore. Bunch of kids and nut jobs who are calling the warehouse (this shouldn't happen even once) , ups, and tmobile stores nonstop. As far as I am concerned they are harassing these people. A hobby is one thing. Looking forward to and being excited is one thing as well.
Calling a frigging warehouse where someone tracked down the shipments are coming from and harassing customer service reps to constantly (some people are calling two, three, and four times a day) question what hour their precious phone is going to show up within a 72 hour window is pure obsession and addiction. Honestly I'm surprised XDA is allowing that kind of harassment to take place or be promoted... The sharing of the warehouse address and number was just... Wow... Unreal.
Sent from my SM-N920T using XDA-Developers mobile app
Click to expand...
Click to collapse
princeasi said:
If some of you think this post is bad, you should see some of the whiners in the " Note 7 shipping-waiting room" thread lol!
Sent from my Nexus 7 using Tapatalk
Click to expand...
Click to collapse
"Bruh imma smash muh MacBook fam 100% ???????? bruh bruh bruh bruh where my phone at????? Why my phone ain't here I deserve it early bruhhhhhhhhhhhhhh"
-T-Mobile customers it seems.
The good customers need to speak up and cover up the foolishness.

This is why I have asked this thread to be closed down. This is nothing but a hate bashing thread. Most of the post in the shipping are all fun and light heartedness. So what a few overly anxious people want to call in about their $900 toys not arriving yet. It's like Christmas that's all. But they are being respectful of eachother. Also for most customer service reps as long as your not being a d*ckhead and yelling or being rude about it "probably as this guy was" they don't care. It actually makes the day go by faster to have happy overly anxious customers dying to get their phones and stay loyal customers. Than to have to answer a bunch of nonsensical billing questions and get berated with foul language and insults. For people who don't like the convo you guys sure stay in there watching it.
Now where are the nice people to shut this thread down already?! Please and thank you
Sent from my SM-G935T using Tapatalk

I was done after this post. And this ki d of conduct is not fun. Its extreme. I almost asked that person "why are you so stupid?" But instead I decide to leave and not return for a period!
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princeasi said:
I was done after this post. And this ki d of conduct is not fun. Its extreme. I almost asked that person "why are you so stupid?" But instead I decide to leave and not return for a period!
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And by all means that is your decision and that's why I said most conversation is fun and or funny. Even this statement you showed is not extreme as you say. No where in it is he yelling at the rep calling them hoodrat or cursing them. Annoying is annoying but it's a difference between that and plain disrespectful.
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I can understand being upset over a misunderstanding, but you have to at least try to educate yourself before going off on a tangent, this is the type of garbage I deal with on a daily basis at work. Customer misunderstands contract, literature, agreement, ad, special what have you, and then they rant and rave like lunatics when they find out it's not what they thought because they did not take the time to fully try to understand what they were hearing or seeing.
Bottom line here is, it is a pre-order, it will ship when it ships, have some patience. I would hate to be behind you in a bank on a busy day, or anywhere for that matter. I am guessing you would also rant, rave, and lash out at other people in line to ride the latest roller coaster at Six Flags too.
Find your center and cool out. Stressing and throwing a fit will resolve nothing and ultimately makes you look like an @55

Respectfully KittyTeapots, taking into consideration the tone of his post, this here " I've called T-Mobile millions of times" is extreme and childish behavior. There's nothing fun in promoting stupidity and utter nonsense. Another poster in the thread has already responded appropriately to this person's post, so there's no need for me to elaborate any further.
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All this for a phone you are going to drop and start the whole process over again for an S8.
Someone said its like waiting for Christmas, difference is grown men can't flame retail numbers and speed up christmas.
First world problems at its best.
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The op is a troll account!!!
It's a fake account created to start crap and incite people...That's all. Gettin upset over what they wrote is pointless, it's just feeding the point of the troll in the first place.... Mods will close this thread eventually.
Until then just leave it be, don't feed into it.

Didn't want to start a new one but were screwed

Ok so many different forums started... I'm leaving my rant here.. Haven't read all these and I'm not...I'm on phone right now with Verizon as I'm writing this... I ordered the s7 edge to replace my note 7. She said
(1)Samsung is going to send out an update to disable our notes.
(2) when you trade in your device your locked into a 2 year contract. The 1 year upgrade Samsung doesn't apply to us.. She said that it only applied to new devices... She said that the note 7 is being played add if it never existed. So I asked well my phone is cracked on the back I can go through insurance and get a s7 and keep my upgrade. She said no assurion is acting like the phone doesn't exist also.. What about the money I paid into the insurance.. She said today should be refunded also back to you.
So in saying this. Buy the phone you want for the next 2 years, make sure the refund you also your insurance money. I don't know what I'm going to do or get now... As I told her if the phone never existed I would still have my note 4.. Not locked into a 2 year contract for a inferior phone
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That's why Verizon and Samsung can kiss my ass. I'm not downgrading to make them happy. I'll take. My chances. Something happens, I'll buy a Note 4. Screw them. The Verizon people are clueless idiots anyway. You ask 10 of them, you get 10 different answers.

Call back, you will get a different answer. If you don't like that one, go to Chat and get a different one again.
Like this one. "There will be no further updates to the Note 7" then.... "Samsung will send an Update to disable all Note 7's".
heh heh heh....

whoofit said:
Call back, you will get a different answer. If you don't like that one, go to Chat and get a different one again.
Like this one. "There will be no further updates to the Note 7" then.... "Samsung will send an Update to disable all Note 7's".
heh heh heh....
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Click to collapse
If you block updates then this isn't an issue but the carriers may disable the IME#. Normally if an IME is disabled the phone doesn't immediately stop working, it can just no longer be activated.

Ha, well I've been ignoring the green battery update for a while now, and I'll continue to ignore it. I cancelled my order for the S7 Edge even though the clueless Verizon tech told me that upgrade wouldn't be held against me and I'd still be able to upgrade anytime if something I like comes out. I'm not green enough to fall for that one Big Red! Taking my chances also, until the next Note drops or something similar.

jellyhead said:
If you block updates then this isn't an issue but the carriers may disable the IME#. Normally if an IME is disabled the phone doesn't immediately stop working, it can just no longer be activated.
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Click to collapse
Yep. If an IMEI is blocked your phone gets "suspended". It's like you didn't pay your bill. This is a bad situation for every Note 7 user out there... Very disappointed but hopefull for a killer lineup next year
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Killer line up that I'm not eligible for until the year after lol
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Is there a deadline to return the note 7 and get your money back? I'd like to keep it until the s8 or new note comes out but worried they will charge me in full for it.

I just got done discussing the whole deal with a manager. Told me that all Notes must be returned or we'll see a charge for the full amount in our next bill. Take it for what it's worth. I wouldn't put anything past these a$$ clowns.
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Wow, my bill is due tomorrow. Better start saving.

droidiac13 said:
I just got done discussing the whole deal with a manager. Told me that all Notes must be returned or we'll see a charge for the full amount in our next bill. Take it for what it's worth. I wouldn't put anything past these a$$ clowns.
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Click to collapse
Like we've been saying talk to 10 different reps, get 10 different answers. I'm not sure they can do that, if you haven't broken anything. Recall or not.

Lawsuit http://gizmodo.com/samsung-hit-with-class-action-lawsuit-over-note-7-1787927496
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Bern612 said:
Lawsuit http://gizmodo.com/samsung-hit-with-class-action-lawsuit-over-note-7-1787927496
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Hey, it's something. But I don't recall anyone's data catching fire. Besides, the real injuries were suffered having to deal with the phone swap....twice. But looking on the bright side I suppose $2.67 is nuthin' to sneeze at. That is, for the lawyers because they can multiply it by 2 million.

I actually called them, to get in on it lol...But waiting to hear back from them to see if they can put in an addendum to add the carriers. About locking is into another 2 year contract.. Now if that could be achieved it would be worth it
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Bern612 said:
I actually called them, to get in on it lol...But waiting to hear back from them to see if they can put in an addendum to add the carriers. About locking is into another 2 year contract.. Now if that could be achieved it would be worth it
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Hope it works out for you. I know there will be other lawsuits in the future. One's that may yield a bigger settlement to us users.
It's pretty typical for members of a class action suit to have to agree not to hold Samsung accountable in the future when the suit is settled. This mean any subsequent suits are not able to be brought by the members that signed on to the last one.

Oh I'm not signing up to be in lawsuit.. Just wanting to give more ammo..I mean you're right..About more lawsuits, but the next one and the one after that will use the info from the previous litigation I assume
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If Verizon tries to charge me for a device they willingly erased all charges for they be facing a class action lawsuit. This recall is also voluntary. Samsung had to put the recall out, but we don't have to participate. Verizon just wants us to, to clean things up on their end. I don't foresee them being allowed to charge us for something they dismissed. People don't participate in recalls all the time. They don't repossess or pull car notes if the owner doesn't participate.

Where does it say in the text message from Verizon that this is voluntary.. Everything I see from Verizon said this is mandatory..ok I'm wrong. Samsung is saying it's a voluntary recall, but if you call Verizon they say it's mandatory... And they will be turning off phones.
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I used up a lot of my minutes and went over my minutes trying to get this whole thing handled, so I asked verizon for an refund and the refund was provided. Very easy.
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