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I've recently bought a second hand LG E900 windows phone 7 device. I thought everything was working fine since I can restart, reset, switch off, make sms and make voice calls. But when I tried to connect the device to my laptop running windows 7 home premium 64 bit and windows 7 ultimate 32bit, my laptop is not able to recognize/detect my device instead, I got an unknown composite device error message. The zune software is not also detecting the device.
I tried to perform the following below steps in the hope of solving the pc detection error/sync problem but to no avail:
-Restart/switch off the device and the laptop, and reconnected the usb cable.
-perform factory and hard reset.
However, when I perform Pressing of camera key and power key (device update via zune), the laptop can detect the device as LG E900 but zune cannot update the device and is instead displaying an error message. As soon as the device reboots, my laptop is not detecting the device again.
The last option left that I could think of is flashing my device with a different region/country rom, but I am hesitant to try this as I am afraid that I could brick my phone. I would like to ask your help on how to resolved this issue as I've been trying to look for a solution for several days now.
Phone details/info.
============
name/model: LG LG-900
carrier: STH. (Im from the Philippines)
Os version: 7.0.7004.0
Firmware revision number: 1.0.1.10
Hardware revision number: 1.0.0.0
Radio software version: 1.0.1.10
Radio hardware version: 0.3.5.0
Bootloader version: 1.5.0.0
Chip soc version: 0.30.2.0
I would appreciate any help that I can get regarding this issue.
Thank you and regards,
Bandz
I think the standard mode drivers are provided by zune installation so maybe a reinstall of Zune could help.
Zune installed the download mode drivers, so strange that it can't detect it in standard mode.
(could be hardware too, but....)
I tried reinstalling zune, updating zune and finally reinstalling both Windows 7 (64bit and 32 bit);Also downloaded support drivers from the LG website, but again its not properly detecting the device. Hopefully, it's not a hardware issue and more of a setting or configuration or driver related issue.
With regard to flashing, is it advisable?
I have this problem with a Samsung focus and nothing I can do, installing windows again won't help. Could be hardware
Sent from my LG-E900 using XDA Windows Phone 7 App
Hi. This will most definitely sound noob, but I have to ask in order to upgrade my omnia 7 8GB:
I bought my Omnia 7 a week ago, in Serbia and it is (apparently) "taken" from the Hungarian T Mobile (the logo screen is there) but it is carrier unlocked because I can put any SIM card and it works. At first there were problems like not displaying the sms and e-mail messages, and when I changed the "System locale" language and stuff it couldn't connect to the internet via Internet Explorer (I left it to Hungarian, so now it does). i also did the "Reset your phone" option in the settings -> about menu and the SMS and E-mails are now fine, BUT, I don't understand how to wake up the phone when it's on standby because sometimes the only way to wake it is by pressing the power button (at first I thought the WINDOWS button was non-responsive, but I was wrong). I even tried the download screen and hard reset screen (combo of keys) and while the Download mode is O.K. (I guess 'cos it displays the triangle screen) the Hard REST SCREEN seems to be faulty because it lasts only for a half a second and then the phone restarts without even letting me choose whether to reset or not?!?!
I still haven't even connected it to Zune. I've downloaded the MS Windos Phone Dev tools (the 400 MB package) on Windows 7, but waht to do next.
I also don't understand entirely what is 'firmware', what is 'ROM' (i know in other devices that the firmware is something like BIOS, but ROM can also be some oprating system, right?) and 'CSC (I know it has to do with the country selection) and which update contains what, and so on> I mean I've read the forums and I know what is to developer-unlock and carrier-unlock (sorta), and I'm getting along with OSes since the ZX Spectrum's basic - upto Ipad's iOS4, but I don't know what to do. I want to developer unlock it, to update to NoDo, or even Mango, and to try to sideload homebrew apps WITHOUT relocking and WITHOUT BRanding it (or carriel-lock it). Because the firmware and all are pretty old, what should I do first: flash the phone, or update via Zune or do the Chevron or something else 'cos I'm afraid if it can't be upgraded or if there may be some issues. PLEASE HELP and sorry 2 bother U guys
Thanx in advance
My firmware and everything is pretty old from what I've seen so far:
OS version: 7.0.7004.0
Firmware revision number: 2424.10.10.4
Hardware revision number: 3.15.0.4
Radio software version: 2424.10.10.3
Radio hardware version: 0.0.0.800
Bootloader version: 4.10.1.2 (this is pretty old, right?)
Chip SOC version: 0.36.2.0
and the Diagnosis data:
Diagnosis (ver.0929)
PDA: I8700XXJJ4
Phone: I8700XXJJ3
CSC: I8700TMHJJ4 (NOTE: the TMH isn't mentioned anywhere on the web but I think it's TMobile HU)
Bluetooth S/W: 0.01
Bluetooth H/W: 0.01
Bluetooth MAC: bla bla bla
Wi-Fi S/W: 1.0
Wi-Fi H/W: 1.0
Wi-Fi MAC: bla bla bla
O.K. So I couldn't wait and unlocked the phone with Chevron. It worked O.K. and Zune installed the update 7008. After that I even deployed a .xap (it worked ). When I tried to deploy again it started O.K. but then it said something like "The port to comunicate is not a socket" or smt like that. Then, I noticed that Zune warned me that another update was ready (the 7392) and started and went well until the last step when it said "update fail, error code 801812dd". I googled and found that that may be because of the USB cable / port (I have the original cable). So I connected the phone to a USB port at the back of my PC, but Zune doesn't recognise any updateds any more? What should I do? Thanx in advance
Well, I figured it out. I DID IT, I installed the 7392 update. It works like a charm. It even updated my bootloader and what not. Thanx guys, you're awesome, but mostly thank to those who tried to explain the stuff in a more simple manner, for us, the beginners.
My new stats:
OS version: 7.0.7392.0
Firmware revision number: 2424.11.2.3
Hardware revision number: 3.15.0.4
Radio software version: 2424.11.2.2
Radio hardware version: 0.0.0.800
Bootloader version: 5.2.1.4
Chip SOC version: 0.36.2.0
and the Diagnosis data:
Diagnosis (ver.0929)
PDA: I8700XXKB3
Phone: I8700XXKB2
CSC: I8700TMHKB3 (NOTE: the TMH isn't mentioned anywhere on the web but I think it's TMobile HU)
Bluetooth S/W: 0.01
Bluetooth H/W: 0.01
Bluetooth MAC: bla bla bla
Wi-Fi S/W: 1.0
Wi-Fi H/W: 1.0
Wi-Fi MAC: bla bla bla
Hi,
I can't update my Omnia 7 with Zune anymore after the Mango update.
My Omnia 7 is Orange UK branded.
SO: 7.10.7720.68
Firmware 0222.11.8.5
Hardware 3.15.0.4
Radio 2424.11.7.2
Bootloader 5.8.1.9
SOC 0.36.2.0
Before all: after the Mango update I noticed that any compass software works as the bluetooth, I can't pair my bluetooth headset.
Now I received a push notification that a new software update is available, I tried to do it with Zune, but step 7 (install upgrade) doesn't works as in past (the progress bar increase slowly). After some seconds Zune reset the phone and after the boot Zune says: error 80180048.
I found a solution from Microsoft, using the "Windows Phone Support Tool", but it can't connect to hte phone, it says:
The phone is not in the 'Connect to PC' state. Please make sure that you follow the instructions and your phone shows the 'Connect To PC' image
Instead I turn on the phone with camera button pressed and I can see the "Connect to PC" image on the phone.
I also tried to use the recovery tool from Samsung (downloadable from the Samsung support website), I enter in download mode (camera + vol up + power on buttons) and the program seems to do its job, but anything change during upgrades...
I read in Microsoft Answer forum that it could be a faulty bootloader problem,
can anyone help me? Thanks
L.
I have the same firmware revision numbers as yourself. (I'm on Orange UK Branded) except i'm now on .7740
When you plug into Zune, what update is offered to you? Is it listed as offering Outlook bug fixes and Voicemail bug fixes?
Or does it say it's a Samsung update for windows phone?
Hi,
thanks for your reply.
Yes, Zune offer 7740 update, with Outlook bug fix, ...
But do bluetooth and compass work on your phone?
Regae said:
Hi,
thanks for your reply.
Yes, Zune offer 7740 update, with Outlook bug fix, ...
But do bluetooth and compass work on your phone?
Click to expand...
Click to collapse
Bluetooth used to work well... since Mango / 7720 it stopped working properly. Now it only reliably connects if i turn WiFi off. Otherwise it will search and find once.. then never again until i soft-reset.
Compass... it's hit and miss. I've tried a few apps and i can't get them to calibrate so no.. not really.
It seems everyone else has been offered a firmware upgrade apart from Orange :/ I don't get why I was sent out the 7740 fix and left on old firmware.
As far as your problem with updating go, did you try the simple fixes of plugging directly into a USB2 port at the back of the PC not using an extension.
And also I always delete all I can from my phone before I upgrade it. On my 8gb phone I don't leave more than 2gb data on it to update and it's been fine for me so far... I just remove things like music and movies as they are easy to re-sync quickly afterwards.
If not i've read of people having that bug resolved with a hard-reset. Although that's annoying for you :/
I tried to connect the phone on a USB port on the PC back, but I've the same problem.
I also hard reset my phone some days ago, but it didn't solve my problem.
...Zune doesn't perform step 8 (installing), now I'm sure it's cause the phone can't enter correctly in download mode.
...I'm annoyed at Orange and Samsung.
Regae said:
I tried to connect the phone on a USB port on the PC back, but I've the same problem.
I also hard reset my phone some days ago, but it didn't solve my problem.
...Zune doesn't perform step 8 (installing), now I'm sure it's cause the phone can't enter correctly in download mode.
...I'm annoyed at Orange and Samsung.
Click to expand...
Click to collapse
Hmm :/ I know i had a faulty bootloader version.. i couldnt get into download mode. I had to use a resistor jig.
However when i got mango my bootloader changed and it works now. Can you not enter download mode at all?
I can enter in download mode using the 3 buttons combo (cam + vol up + power), and using the 2 buttons (cam + power), the download mode you enter with the jig connector isn't the same of the buttons combo?
Btw neither if Zune enter in download mode nor if I manually enter with buttons combo to use "Windows Phone Support Tool" I can flash the phone. Zune return error 80180048, the other program says "The phone is not in the 'Connect to PC' state. Please make sure that you follow the instructions and your phone shows the 'Connect To PC' image".
Regae said:
I can enter in download mode using the 3 buttons combo (cam + vol up + power), and using the 2 buttons (cam + power), the download mode you enter with the jig connector isn't the same of the buttons combo?
Btw neither if Zune enter in download mode nor if I manually enter with buttons combo to use "Windows Phone Support Tool" I can flash the phone. Zune return error 80180048, the other program says "The phone is not in the 'Connect to PC' state. Please make sure that you follow the instructions and your phone shows the 'Connect To PC' image".
Click to expand...
Click to collapse
No it should be the same. Download mode shows a yellow triangle.
Conect to Pc mode just shows the cable/laptop image as it does when you update the phone.
I'd guess that since you can enter bootloader / download mode that's not the issue...
I'm with you on the whole Annoyed with Samsung though.. Bring on my upgrade and a Nokia!
Hey Freypal I agree with you Im also on Orange (Uk) with the Omnia 7 and great I have the 7740 update but on Firmware. Tweeted Orange yesterday and there support staff dont seem to know anything about the Firmware update
We Neeeeeeed WiFi Tethering
But do they listen.................No
branstonmedia said:
Hey Freypal I agree with you Im also on Orange (Uk) with the Omnia 7 and great I have the 7740 update but on Firmware. Tweeted Orange yesterday and there support staff dont seem to know anything about the Firmware update
We Neeeeeeed WiFi Tethering
But do they listen.................No
Click to expand...
Click to collapse
:/ Annoying huh ?
Do you have ....
OS ver 7.10.7740.16
Firmware Rev 0222.11.8.5
Hardware Rev 3.15.0.4
Radio Software 2424.11.7.2
Radio Hardware 0.0.0.800
Bootloader ver 5.8.1.9
Chip SOC 0.36.2.0
yep same number here
me too same problem, the WP Support tool didn't resolve the problem.
same problem today with attempted update to 7740
Zune told today that 7740 available and update installed fine. Also got tethering update week ago. Unbranded retail phone.
Sent from my OMNIA7 using Board Express
Same problem for me. Trying to troubleshoot now.
Edit: Tried troubleshooting with @WinPhoneSupport, but no resolution. They're now "looking into the error": https://twitter.com/#!/WinPhoneSupport/status/142341050084769792
the same problem. I have mango with "wrong" czech language (edit in registry for activate it). Do you think this is the reason of failed update?
mimonaut said:
the same problem. I have mango with "wrong" czech language (edit in registry for activate it). Do you think this is the reason of failed update?
Click to expand...
Click to collapse
I can't be sure, but I doubt it. I haven't activated any languages.
I've just noticed this error has been reported from a user with an HTC HD7 as well, so it's not isolated to the Omnia.
https://twitter.com/#!/asshenoy/status/142780998554361857
Regae said:
Hi,
I can't update my Omnia 7 with Zune anymore after the Mango update.
My Omnia 7 is Orange UK branded.
SO: 7.10.7720.68
Firmware 0222.11.8.5
Hardware 3.15.0.4
Radio 2424.11.7.2
Bootloader 5.8.1.9
SOC 0.36.2.0
Before all: after the Mango update I noticed that any compass software works as the bluetooth, I can't pair my bluetooth headset.
Now I received a push notification that a new software update is available, I tried to do it with Zune, but step 7 (install upgrade) doesn't works as in past (the progress bar increase slowly). After some seconds Zune reset the phone and after the boot Zune says: error 80180048.
I found a solution from Microsoft, using the "Windows Phone Support Tool", but it can't connect to hte phone, it says:
The phone is not in the 'Connect to PC' state. Please make sure that you follow the instructions and your phone shows the 'Connect To PC' image
Instead I turn on the phone with camera button pressed and I can see the "Connect to PC" image on the phone.
I also tried to use the recovery tool from Samsung (downloadable from the Samsung support website), I enter in download mode (camera + vol up + power on buttons) and the program seems to do its job, but anything change during upgrades...
I read in Microsoft Answer forum that it could be a faulty bootloader problem,
can anyone help me? Thanks
L.
Click to expand...
Click to collapse
Same problem here. Only difference for me is :-
Firmware 2424.11.9.4
Radio 2424.11.9.1
Bootloader 5.9.3.0
Newer versions than yours but still the same problem.
It's not a big problem now as the phone works great and the update is only minimal.
Omnia 7 - same problem
Hi Guys ,
I have a Samsung Omnia 7 with this details :
OS :7.10.7720.68
Firmware 2424.11.9.4
Radio 2424.11.9.1
Bootloader 5.9.3.0
I have the same problem when trying to update to 7740 . Error : error 80180048.
I tried with Zune and with WP7 update cab tool .
Have you found a way to make this working ?
Or the only whay is to put another rom( with NODO) on the phone and try to do all the updates .
Thanks,
Claudiu
Since you tried reset your phone,why not flash an other rom?maybe an unbranded rom can help
Hello,
I got the infamous 80180048 error when I update to 7740 on my Samsung Focus.
Infos:
OS : 7.10.7720.68
FW : 2124.11.9.4
HW : 3.1.0.7
Radio Soft : 2124.11.9.4
Radio HW : 0.0.0.2
Bootloader : 5.9.2.2
Chip SOC : 0.36.2.0
I tried the WP Support tool but I got "The phone is not in the 'Connect to PC' state." even if I have indeed the image, killed Zune and see phone in USB device.
Any idea ?
i have the sam Problem, any idea ?
I end up flashing the original ROM and doing all the updates up to 7740.16.
The program to use and instructions are here
http://forum.xda-developers.com/showthread.php?t=973420
the ROM's for several companies are here
http://forum.xda-developers.com/showthread.php?t=1131891
I tried this before, and it messed up my ability to connect to the network on Rogers. After using it, my phone wouldn't connect to 3g and barely connected to any other type of network...
Think i just got a bad ROM? it was a rogers ROM
Did you try with the official retail one from this post:
http://forum.xda-developers.com/showthread.php?t=1131022
Hello,
I recently updated my Omnia 7 through Zune. After that I started getting errors where the charging sign would flash even though it was off the charger and the lockscreen would always stay on. Last week I got a message on my phone saying that there is an update available. I plugged the phone in and all I get from Windows is an unknown device error. I've tried it on several different USB ports as well as 2 different Windows 7 laptops and an XP desktop machine, all with the same error. I've even tried different USB cables. Please help me in resolving this issue as I love my Omnia 7 and want to keep it up to date and Zuned in to my PC. Here are my specs:
OS Version: 7.10.7720.68
firmware revision: 2424.11.9.2
hardware revision: 3.15.0.4
radio software: 0424.11.8.1
radio hardware: 0.0.0.800
bootloader: 5.9.0.6
Chip SOC: 0.36.2.0
Thanks!!!
chicagodesi786 said:
Hello,
I recently updated my Omnia 7 through Zune. After that I started getting errors where the charging sign would flash even though it was off the charger and the lockscreen would always stay on. Last week I got a message on my phone saying that there is an update available. I plugged the phone in and all I get from Windows is an unknown device error. I've tried it on several different USB ports as well as 2 different Windows 7 laptops and an XP desktop machine, all with the same error. I've even tried different USB cables. Please help me in resolving this issue as I love my Omnia 7 and want to keep it up to date and Zuned in to my PC. Here are my specs:
OS Version: 7.10.7720.68
firmware revision: 2424.11.9.2
hardware revision: 3.15.0.4
radio software: 0424.11.8.1
radio hardware: 0.0.0.800
bootloader: 5.9.0.6
Chip SOC: 0.36.2.0
Thanks!!!
Click to expand...
Click to collapse
hello,
did u mess with diagnosis app??
dial ##634# and press call, then dial *#7284# and be sure it's zune sync selected
did it worked before zune update??? if yes, revert to backup and try again to update
in diagnosis dial also *#1234#
and list your phone version
my 2 cents
Hello,
I did do the Zune sync version check and it is set to Zune sync. I did the *#1234# and this is what I got:
PDA: I8700XXK12
Phone: I8700DXKH1
CSC: I8700XSOK12
I'm pretty much at a loss at this point
ok, so you can't get phone recognized from usb plugging and you can't use zune, no possibility to use the backup
but at least the music is safe in your laptop and the contacts in windows live..
is your phone branded to something??? looks like it's from singapore, so could you send mms & sms with your provider????
anyway it's difficult to say what happened, I have no idea
these methods unfortunately will wipe your phone from all your things
you could try
1: reset from settings, pushing the button (in the page where you find phone software version)
2 format: if you can enter format by powering on with volume down and camera button pressed
3 flash: if you can enter download mode by powering on with volume up and camera button pressed
here you have to check this thread in the forum and choose a rom
i'd say go with Samsung Omnia 7 Firmware XXJJ6 ALL PROVIDERS with tmobile uk csc
or Samsung Omnia 7 Firmware XXJL3 RETAIL UNITED KINGDOM
this is only my idea because I am not sure what's best for you in US
maybe some other user could help better
best of luck with your phone
Hello DJ,
Thank you so much for your help so far, I've tried everything you have suggested, but the main issue is that the computer will not detect the phone, even after installing the Samsung USB drivers. All I keep on getting is unknown device. On the XP desktop at work, I get the error message "USB Device not recognized" message, however the phone does charge, so obviously something is happening. I've tried different USB ports front and back, but no avail. I love this phone and I do not want to go back to an iPhone or an Android
try to be more specific, what did you try? soft reset? format?
if it's still not recognized i'm starting thinking it's an hardware problem and you have to bring it to repair center,
Hello DJ,
I did the reset of the phone by going to settings-about phone-then clicking on reset phone. Is there any way i can reset the phone to original OS then do the upgrades to Mango?
chicagodesi786 said:
Hello DJ,
I did the reset of the phone by going to settings-about phone-then clicking on reset phone. Is there any way i can reset the phone to original OS then do the upgrades to Mango?
Click to expand...
Click to collapse
3 flash: if you can enter download mode by powering on with volume up and camera button pressed
here you have to check this thread in the forum and choose a rom
i'd say go with Samsung Omnia 7 Firmware XXJJ6 ALL PROVIDERS with tmobile uk csc
or Samsung Omnia 7 Firmware XXJL3 RETAIL UNITED KINGDOM
this is only my idea because I am not sure what's best for you in US with your carrier
Hello DJ,
The problem is that Windows won't even detect the phone in download mode, not even a popup message comes up saying that device has been detected. At least when the phone is not in download mode, I get the message unknown device or USB device not recognized. Do I need to let it stay plugged in for like 10 minutes before Windows detects it when the phone is in download mode?
ok, I understand, I think the only way now is to go to a repair center I have no more ideas
It might as well be your computer, try another one before you seek professional help
Thank you DJ for taking the time to assist, it most certainly is frustrating because it truly is a great phone. I have tried to do the update on several different computers, but for all I get the same issue, USB device unrecognized I wish there was a way to truly reset the phone so that it goes back to the original OS and then I could update to 7.5