Database Users

[Q] Update not showing after restore operation

Hi,
I have a problem with my Omnia 7. When connecting to my computer, the zune software notified me that a new windows phone update was available. I installed the update with success. The firmware version was 2424.11.2.3. I noticed that the ringtones that were available were not there anymore (I use the standard samsung ringtone).
Because colleagues of mine didn't have this problem, I decided to do a restore via zune. All went well and I was back to firmware version 2424.10.11.1.
But now, I don't receive the update anymore. So I can't do a retry.
Any ideas how to solve this?
Information:
Phone Manufacturer: Samsung
Phone Model: Omnia 7
Mobile Operator: - not branded -- no sim lock
Phone Operating System version: 7392
Zune software version: 4.7.1404.0
Computer Operating System version: Windows 7 Ultimate
OS: 7.0.7392.0
FW: 2424.10.11.1
Radio: 2424.11.2.2
BL: 5.2.1.4
Regards,
Ofra

Hope you'll find your answer here ofra, sorry I can't help you.
Jan Roelof

Omnia 7 update problem

Hi,
I can't update my Omnia 7 with Zune anymore after the Mango update.
My Omnia 7 is Orange UK branded.
SO: 7.10.7720.68
Firmware 0222.11.8.5
Hardware 3.15.0.4
Radio 2424.11.7.2
Bootloader 5.8.1.9
SOC 0.36.2.0
Before all: after the Mango update I noticed that any compass software works as the bluetooth, I can't pair my bluetooth headset.
Now I received a push notification that a new software update is available, I tried to do it with Zune, but step 7 (install upgrade) doesn't works as in past (the progress bar increase slowly). After some seconds Zune reset the phone and after the boot Zune says: error 80180048.
I found a solution from Microsoft, using the "Windows Phone Support Tool", but it can't connect to hte phone, it says:
The phone is not in the 'Connect to PC' state. Please make sure that you follow the instructions and your phone shows the 'Connect To PC' image
Instead I turn on the phone with camera button pressed and I can see the "Connect to PC" image on the phone.
I also tried to use the recovery tool from Samsung (downloadable from the Samsung support website), I enter in download mode (camera + vol up + power on buttons) and the program seems to do its job, but anything change during upgrades...
I read in Microsoft Answer forum that it could be a faulty bootloader problem,
can anyone help me? Thanks
L.

I have the same firmware revision numbers as yourself. (I'm on Orange UK Branded) except i'm now on .7740
When you plug into Zune, what update is offered to you? Is it listed as offering Outlook bug fixes and Voicemail bug fixes?
Or does it say it's a Samsung update for windows phone?

Hi,
thanks for your reply.
Yes, Zune offer 7740 update, with Outlook bug fix, ...
But do bluetooth and compass work on your phone?

Regae said:
Hi,
thanks for your reply.
Yes, Zune offer 7740 update, with Outlook bug fix, ...
But do bluetooth and compass work on your phone?
Click to expand...
Click to collapse
Bluetooth used to work well... since Mango / 7720 it stopped working properly. Now it only reliably connects if i turn WiFi off. Otherwise it will search and find once.. then never again until i soft-reset.
Compass... it's hit and miss. I've tried a few apps and i can't get them to calibrate so no.. not really.
It seems everyone else has been offered a firmware upgrade apart from Orange :/ I don't get why I was sent out the 7740 fix and left on old firmware.
As far as your problem with updating go, did you try the simple fixes of plugging directly into a USB2 port at the back of the PC not using an extension.
And also I always delete all I can from my phone before I upgrade it. On my 8gb phone I don't leave more than 2gb data on it to update and it's been fine for me so far... I just remove things like music and movies as they are easy to re-sync quickly afterwards.
If not i've read of people having that bug resolved with a hard-reset. Although that's annoying for you :/

I tried to connect the phone on a USB port on the PC back, but I've the same problem.
I also hard reset my phone some days ago, but it didn't solve my problem.
...Zune doesn't perform step 8 (installing), now I'm sure it's cause the phone can't enter correctly in download mode.
...I'm annoyed at Orange and Samsung.

Regae said:
I tried to connect the phone on a USB port on the PC back, but I've the same problem.
I also hard reset my phone some days ago, but it didn't solve my problem.
...Zune doesn't perform step 8 (installing), now I'm sure it's cause the phone can't enter correctly in download mode.
...I'm annoyed at Orange and Samsung.
Click to expand...
Click to collapse
Hmm :/ I know i had a faulty bootloader version.. i couldnt get into download mode. I had to use a resistor jig.
However when i got mango my bootloader changed and it works now. Can you not enter download mode at all?

I can enter in download mode using the 3 buttons combo (cam + vol up + power), and using the 2 buttons (cam + power), the download mode you enter with the jig connector isn't the same of the buttons combo?
Btw neither if Zune enter in download mode nor if I manually enter with buttons combo to use "Windows Phone Support Tool" I can flash the phone. Zune return error 80180048, the other program says "The phone is not in the 'Connect to PC' state. Please make sure that you follow the instructions and your phone shows the 'Connect To PC' image".

Regae said:
I can enter in download mode using the 3 buttons combo (cam + vol up + power), and using the 2 buttons (cam + power), the download mode you enter with the jig connector isn't the same of the buttons combo?
Btw neither if Zune enter in download mode nor if I manually enter with buttons combo to use "Windows Phone Support Tool" I can flash the phone. Zune return error 80180048, the other program says "The phone is not in the 'Connect to PC' state. Please make sure that you follow the instructions and your phone shows the 'Connect To PC' image".
Click to expand...
Click to collapse
No it should be the same. Download mode shows a yellow triangle.
Conect to Pc mode just shows the cable/laptop image as it does when you update the phone.
I'd guess that since you can enter bootloader / download mode that's not the issue...
I'm with you on the whole Annoyed with Samsung though.. Bring on my upgrade and a Nokia!

Hey Freypal I agree with you Im also on Orange (Uk) with the Omnia 7 and great I have the 7740 update but on Firmware. Tweeted Orange yesterday and there support staff dont seem to know anything about the Firmware update
We Neeeeeeed WiFi Tethering
But do they listen.................No

branstonmedia said:
Hey Freypal I agree with you Im also on Orange (Uk) with the Omnia 7 and great I have the 7740 update but on Firmware. Tweeted Orange yesterday and there support staff dont seem to know anything about the Firmware update
We Neeeeeeed WiFi Tethering
But do they listen.................No
Click to expand...
Click to collapse
:/ Annoying huh ?
Do you have ....
OS ver 7.10.7740.16
Firmware Rev 0222.11.8.5
Hardware Rev 3.15.0.4
Radio Software 2424.11.7.2
Radio Hardware 0.0.0.800
Bootloader ver 5.8.1.9
Chip SOC 0.36.2.0

yep same number here

me too same problem, the WP Support tool didn't resolve the problem.

same problem today with attempted update to 7740

Zune told today that 7740 available and update installed fine. Also got tethering update week ago. Unbranded retail phone.
Sent from my OMNIA7 using Board Express

Same problem for me. Trying to troubleshoot now.
Edit: Tried troubleshooting with @WinPhoneSupport, but no resolution. They're now "looking into the error": https://twitter.com/#!/WinPhoneSupport/status/142341050084769792

the same problem. I have mango with "wrong" czech language (edit in registry for activate it). Do you think this is the reason of failed update?

mimonaut said:
the same problem. I have mango with "wrong" czech language (edit in registry for activate it). Do you think this is the reason of failed update?
Click to expand...
Click to collapse
I can't be sure, but I doubt it. I haven't activated any languages.
I've just noticed this error has been reported from a user with an HTC HD7 as well, so it's not isolated to the Omnia.
https://twitter.com/#!/asshenoy/status/142780998554361857

Regae said:
Hi,
I can't update my Omnia 7 with Zune anymore after the Mango update.
My Omnia 7 is Orange UK branded.
SO: 7.10.7720.68
Firmware 0222.11.8.5
Hardware 3.15.0.4
Radio 2424.11.7.2
Bootloader 5.8.1.9
SOC 0.36.2.0
Before all: after the Mango update I noticed that any compass software works as the bluetooth, I can't pair my bluetooth headset.
Now I received a push notification that a new software update is available, I tried to do it with Zune, but step 7 (install upgrade) doesn't works as in past (the progress bar increase slowly). After some seconds Zune reset the phone and after the boot Zune says: error 80180048.
I found a solution from Microsoft, using the "Windows Phone Support Tool", but it can't connect to hte phone, it says:
The phone is not in the 'Connect to PC' state. Please make sure that you follow the instructions and your phone shows the 'Connect To PC' image
Instead I turn on the phone with camera button pressed and I can see the "Connect to PC" image on the phone.
I also tried to use the recovery tool from Samsung (downloadable from the Samsung support website), I enter in download mode (camera + vol up + power on buttons) and the program seems to do its job, but anything change during upgrades...
I read in Microsoft Answer forum that it could be a faulty bootloader problem,
can anyone help me? Thanks
L.
Click to expand...
Click to collapse
Same problem here. Only difference for me is :-
Firmware 2424.11.9.4
Radio 2424.11.9.1
Bootloader 5.9.3.0
Newer versions than yours but still the same problem.
It's not a big problem now as the phone works great and the update is only minimal.

Omnia 7 - same problem
Hi Guys ,
I have a Samsung Omnia 7 with this details :
OS :7.10.7720.68
Firmware 2424.11.9.4
Radio 2424.11.9.1
Bootloader 5.9.3.0
I have the same problem when trying to update to 7740 . Error : error 80180048.
I tried with Zune and with WP7 update cab tool .
Have you found a way to make this working ?
Or the only whay is to put another rom( with NODO) on the phone and try to do all the updates .
Thanks,
Claudiu

Since you tried reset your phone,why not flash an other rom?maybe an unbranded rom can help

[Q] Omnia 7 Uknown Device Error Win 7/XP

Hello,
I recently updated my Omnia 7 through Zune. After that I started getting errors where the charging sign would flash even though it was off the charger and the lockscreen would always stay on. Last week I got a message on my phone saying that there is an update available. I plugged the phone in and all I get from Windows is an unknown device error. I've tried it on several different USB ports as well as 2 different Windows 7 laptops and an XP desktop machine, all with the same error. I've even tried different USB cables. Please help me in resolving this issue as I love my Omnia 7 and want to keep it up to date and Zuned in to my PC. Here are my specs:
OS Version: 7.10.7720.68
firmware revision: 2424.11.9.2
hardware revision: 3.15.0.4
radio software: 0424.11.8.1
radio hardware: 0.0.0.800
bootloader: 5.9.0.6
Chip SOC: 0.36.2.0
Thanks!!!

chicagodesi786 said:
Hello,
I recently updated my Omnia 7 through Zune. After that I started getting errors where the charging sign would flash even though it was off the charger and the lockscreen would always stay on. Last week I got a message on my phone saying that there is an update available. I plugged the phone in and all I get from Windows is an unknown device error. I've tried it on several different USB ports as well as 2 different Windows 7 laptops and an XP desktop machine, all with the same error. I've even tried different USB cables. Please help me in resolving this issue as I love my Omnia 7 and want to keep it up to date and Zuned in to my PC. Here are my specs:
OS Version: 7.10.7720.68
firmware revision: 2424.11.9.2
hardware revision: 3.15.0.4
radio software: 0424.11.8.1
radio hardware: 0.0.0.800
bootloader: 5.9.0.6
Chip SOC: 0.36.2.0
Thanks!!!
Click to expand...
Click to collapse
hello,
did u mess with diagnosis app??
dial ##634# and press call, then dial *#7284# and be sure it's zune sync selected
did it worked before zune update??? if yes, revert to backup and try again to update
in diagnosis dial also *#1234#
and list your phone version
my 2 cents

Hello,
I did do the Zune sync version check and it is set to Zune sync. I did the *#1234# and this is what I got:
PDA: I8700XXK12
Phone: I8700DXKH1
CSC: I8700XSOK12
I'm pretty much at a loss at this point

ok, so you can't get phone recognized from usb plugging and you can't use zune, no possibility to use the backup
but at least the music is safe in your laptop and the contacts in windows live..
is your phone branded to something??? looks like it's from singapore, so could you send mms & sms with your provider????
anyway it's difficult to say what happened, I have no idea
these methods unfortunately will wipe your phone from all your things
you could try
1: reset from settings, pushing the button (in the page where you find phone software version)
2 format: if you can enter format by powering on with volume down and camera button pressed
3 flash: if you can enter download mode by powering on with volume up and camera button pressed
here you have to check this thread in the forum and choose a rom
i'd say go with Samsung Omnia 7 Firmware XXJJ6 ALL PROVIDERS with tmobile uk csc
or Samsung Omnia 7 Firmware XXJL3 RETAIL UNITED KINGDOM
this is only my idea because I am not sure what's best for you in US
maybe some other user could help better
best of luck with your phone

Hello DJ,
Thank you so much for your help so far, I've tried everything you have suggested, but the main issue is that the computer will not detect the phone, even after installing the Samsung USB drivers. All I keep on getting is unknown device. On the XP desktop at work, I get the error message "USB Device not recognized" message, however the phone does charge, so obviously something is happening. I've tried different USB ports front and back, but no avail. I love this phone and I do not want to go back to an iPhone or an Android

try to be more specific, what did you try? soft reset? format?
if it's still not recognized i'm starting thinking it's an hardware problem and you have to bring it to repair center,

Hello DJ,
I did the reset of the phone by going to settings-about phone-then clicking on reset phone. Is there any way i can reset the phone to original OS then do the upgrades to Mango?

chicagodesi786 said:
Hello DJ,
I did the reset of the phone by going to settings-about phone-then clicking on reset phone. Is there any way i can reset the phone to original OS then do the upgrades to Mango?
Click to expand...
Click to collapse
3 flash: if you can enter download mode by powering on with volume up and camera button pressed
here you have to check this thread in the forum and choose a rom
i'd say go with Samsung Omnia 7 Firmware XXJJ6 ALL PROVIDERS with tmobile uk csc
or Samsung Omnia 7 Firmware XXJL3 RETAIL UNITED KINGDOM
this is only my idea because I am not sure what's best for you in US with your carrier

Hello DJ,
The problem is that Windows won't even detect the phone in download mode, not even a popup message comes up saying that device has been detected. At least when the phone is not in download mode, I get the message unknown device or USB device not recognized. Do I need to let it stay plugged in for like 10 minutes before Windows detects it when the phone is in download mode?

ok, I understand, I think the only way now is to go to a repair center I have no more ideas

It might as well be your computer, try another one before you seek professional help

Thank you DJ for taking the time to assist, it most certainly is frustrating because it truly is a great phone. I have tried to do the update on several different computers, but for all I get the same issue, USB device unrecognized I wish there was a way to truly reset the phone so that it goes back to the original OS and then I could update to 7.5

[Q] Help needed for focus rev 1.4 [Solved]

Hi everyone,
I just received at&t unlocked focus having rev 1.4 . I am not using this phone with at&t sim.
I am facing too many problems:
1. GPS is not working. GPSInfo says that location service is disabled, though it's enabled in settings. When I tried with samsung diagnosis app (##634## then *#1472365#), it says "location service is not supported on this device".
2.
A] Device is not updating to mango. Zune recognizes the device only when it's connected to computer and rebooted. After that zune works fine but when I try to update, I get error 800705b4 and sometimes 800706be.
B] Tried phone support tool but it says that device is not in "connect to pc" mode.
C] When tried manually updating via cab files using updatew.exe, it doesn't work.
Is there any way of updating it to mango? Also can just gps be fixed somehow?
Device details:
Samsung focus i917 rev 1.4 at&t
OS version: 7.0.7392.0
Firmware: 2103.11.4.1
Hardware: 3.1.0.7
Radio software: 2103.11.4.1
Radio hardware: 0.0.0.4
Bootloader: 5.4.2.1
Chip SOC: 0.36.2.0
Solution found:
I flashed Samsung i917 Focus firmware UCJK3 ATT USA 4K available in one of the threads and then zune updated it to mango 7720 in about 2 hrs. Now everything is working properly. Thanks to all those who took time to view my post.

I sensed something wrong with you PC.
Maybe you should reset your phone, and dial ##634# and enter *#7284#, switch to ZUNE SYNC.

[Q] When i switch on my phone ....

Hi , i m new to this forum
I just got my mobile quite recently and still haven't got used to it.
When I switch on my mobile I am getting the below picture, anyone knows why?
- it is not connected to the pc
thanks.

dijsil said:
Hi , i m new to this forum
I just got my mobile quite recently and still haven't got used to it.
When I switch on my mobile I am getting the below picture, anyone knows why?
- it is not connected to the pc
thanks.
Click to expand...
Click to collapse
Hmmm go ahead and download Zune on your PC or Mac and plug in your phone I think that should fix the problem.

after about 30 tries switching on, that screen appears, removing battery. Managed to load.
downloaded zune and there are not software updates.
what should i do more?

Follow order:
http://forum.xda-developers.com/showthread.php?t=1411300
http://forum.xda-developers.com/showpost.php?p=23986670&postcount=42
http://forum.xda-developers.com/showpost.php?p=24316449&postcount=6
will be allright!

thanks for your reply.
the camera button was somehow always pressed. and when i fixed it now it is working ok.
heres some info re my phone;
os - 7.10.8107.79
firmware - 2250.1800.7720.219
hardware rev no - 112.576.2.0
bootloader - 7.27.1.0
chip soc version- 0.36.2.0