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Hi Friends,
My new mobile phone SPV M600 got stuck whil starting showing four lines of messages as shown below.
IPL 2.10.0001
SPL 2.10.0001
GSM 02.07.20
OS 2.10.1.22
Can any one please help me in geting my phone to today's screen.
I also attached the screen shot for reference.
did you try a hard reset ?
Ya I tried both hard as well as soft reset but same screen is stuck again and agian.Can any one please help me in this regard as I am very new to PDA family.
Ok, first things first:
Since you are new to this, are you sure you preformed a hard reset?
It is done by holding power + camera + comm manager buttons (one on the right, two on the left) and pressing with stylus in the reset hole at the same time.
A message should appear asking you to press 'send' (green phone button) to confirm reset.
If this does not help, you may have a serious problem.
Please answer the following:
Is the device fully charged?
Phone will fail to boot if the battery is too low.
Did you install any software right before this happened?
This should have been resolved by hard reset, but just in case I am asking.
Did you change the ROM, attempted CID / SIM unlock?
This could require more serious measures than I can advise on.
I did exactly the same thing which you mentioned.But even then it is stuck at the same screen.
Ya u r right I unlocked my mobile using a software from eBay.The unlock was successfull and I tried to insert T-Mobile sim, it also captured the signal and I was able to make and recieve calls then after that I wantedly switched off the phone and then tried to start it, there got the problem.
Can any one help me in this regard please.
I am having the same problem, but my phone is not sim-locked.
I've got the same problem after attempting smart1_wm6_pp8mb.exe
I'm having the same problem with my G4 QTEK S200:
Attempted to upgrade to WM6 Rom using smart1_wm6_pp8mb.exe
After reboot the phone got stuck at the QTEK Screen
Tried Hard Reset (Camera+Power+Comm+Reset) followed the steps with the same results (bricked)
I also tried re-flashing the rom back to the factory one using RUU_Prophet_220734_2207114_024721_QtekWWE_Ship and ROMUpdateUtility-NoVendorID.exe in Windows Vista with WMDC (Windows Mobile Device Center v. 6.0.6873) and the phone in boot loader mode (tri color screen) with working USB cable, with windows firewall disabled and symantec AV disabled as well, RUU keeps saying error 260 "the update utilitiy cannot connect to your pda phone..." .
Do you think I should try this process using XP instead? No matter what i try i keep getting the error 260
Any help would be greatly appreciated
Got it fixed!
it was definately a Vista issue. once i tried it in XP with ActiveSync it worked like a charm and i got my phone back up and running. also used spb backup and restored all my settings.
ipl/spl screen
i got the same problem with new rom wm6, and the 260 eror, my problem is that i have xp and the activesync does`t connect ...
... means i cant redo the original rom ????
PLEAAASEEE HELPPPP !!
Again My phone SPV M600 got stuck at IPL/SPL screen
Please Can some one advice me how to get my phone back.
I raised the same issue 7 months back after that my phone got recovered automatically and there were no issues till last month. Last month onwards it is again got the same problem and now it is permenantly stuck at that screen what ever you do.
yekanth said:
Please Can some one advice me how to get my phone back.
I raised the same issue 7 months back after that my phone got recovered automatically and there were no issues till last month. Last month onwards it is again got the same problem and now it is permenantly stuck at that screen what ever you do.
Click to expand...
Click to collapse
A rom reinstall on xp solved my problems on that one. retry a couple of times! It may not work the first time! hard reset as well...
Try an official wm5 rom just in case
good luck
Can you please gimme step by step procedure
HI Phil,
I am new to these kind of installations . CAn you please Gimme step by step procedure for ROM installation.
mine is now also stuck, after trying to install new rom. wont connect to active sync either, have i fooked it? tried hard reset etc.
thanks
(with a turned off phone, press and hold camera button then insert USB cable)
then flash provider ROM
RECOVERING FROM ERROR IN STEP 8 WM5->WM6
1. Don't panic
2. Don't panic
3. Unplug the phone
4. Reset with stylus,and keep the Camera Button pressed.
5. A 3 color screen will appear(Bootloader Screen)
6. Connect your device with your PC,and run the NVID(no vendor) WM5 rom.
7. The device will be resetted after RUU(rom update utility)finishes
8. Repeat the WM6 upgrade,from STEP 5..
Click to expand...
Click to collapse
from here http://forum.xda-developers.com/showthread.php?t=310452
hi jay
i seen your post in n00b guys one, i fixed it!!!!, thank you so much, i couldnt remember how to get it to those 3 colours.
thanks again
Colin
Hi Iam unable to get the NVID ROM
Hi,
I am unable to get the NVID ROM. The Rapidshare link that has been provided in the other thread is not working. Can some one tell where can i get the ROM.
collywog19 said:
i seen your post ...
Click to expand...
Click to collapse
no problem mate.
..and yekanth i see what u mean about the dead links. i have the files on my computer at home but i'm posting from my prophet right now, so i can't upload. Try using the "pdaviet temp" from one of the wm6 threads?
(http://rapidshare.com/files/54265407/Prophet_PV_Temp.zip)
Hi Iam able to update the Rom but no use
Hi,
To mention my phone is from orange-UK. I got the orange rom from our FTP site and did the flashing/update what ever you say.But still it is getting stuck at the same IPL/SPL screen. Iam very much worried that I will not get a proper solution for my problem.It will be very grate full if some one resolve my problem.
just seems strange...how did you fix it last time? did it just start working again? A random guess would be that the camera button got liquid spilled on it or is stuck in.
If the camera button is pressed in the phone will go to 3 colour screen every time it is turned on.
It won't do any harm if you try to press/move that button to see if u can "unstick" it, not likely I think but u never know...
Dear All
I have an XDA ATOM Life in Hanging and Stuck Condition.
So I Did Erom Update.But During Erom Update.
Os Update Ok
But In PDA Update Sytem Phone Hang and Stuck.
When i Unplug Cabel Phone Doesnot Power On
Any way To Repair this Phone.
bluffmaster said:
Dear All
I have an XDA ATOM Life in Hanging and Stuck Condition.
So I Did Erom Update.But During Erom Update.
Os Update Ok
But In PDA Update Sytem Phone Hang and Stuck.
When i Unplug Cabel Phone Doesnot Power On
Any way To Repair this Phone.
Click to expand...
Click to collapse
Not Clear, can you explain more clearly, i upgrade few month back, and with no issue, maybe you can try to do "hard reset" and try to reinstall the OS.
bluffmaster said:
Dear All
I have an XDA ATOM Life in Hanging and Stuck Condition.
So I Did Erom Update.But During Erom Update.
Os Update Ok
But In PDA Update Sytem Phone Hang and Stuck.
When i Unplug Cabel Phone Doesnot Power On
Any way To Repair this Phone.
Click to expand...
Click to collapse
Did you upgrade using bootloader?? read the wiki!
bluffmaster said:
Dear All
I have an XDA ATOM Life in Hanging and Stuck Condition.
So I Did Erom Update.But During Erom Update.
Os Update Ok
But In PDA Update Sytem Phone Hang and Stuck.
When i Unplug Cabel Phone Doesnot Power On
Any way To Repair this Phone.
Click to expand...
Click to collapse
Whats an Erom Update? or is that a typo?
Anyway read the Wiki and you may find a fix, goodluck
just charge ur battery with universal charger or another phone..and take ur device to bootloader mode!And reupgrade appropriate rom!! Good Luck
Faulty method?
Atom upgrades beautifully without problems if instructions are properly followed:
Do not use Vista or its Windows Mobile Device Center. Use Activesync with Windows XP
Always upgrade in bootloader mode (Off Button + Camera Button + Reset Button)
Always use tested or authorised ROMs
I have upgraded my Atom to WM6.1 v2.1 (almost the latest ROM) and it works beautifully and even better than the original!
Dont scare people with VISTA.
dakaikini said:
Atom upgrades beautifully without problems if instructions are properly followed:
Do not use Vista or its Windows Mobile Device Center. Use Activesync with Windows XP
Always upgrade in bootloader mode (Off Button + Camera Button + Reset Button)
Always use tested or authorised ROMs
I have upgraded my Atom to WM6.1 v2.1 (almost the latest ROM) and it works beautifully and even better than the original!
Click to expand...
Click to collapse
Why not use VISTA? Its MS windows mobile, WM6 is by MS, VISTA is by MS. They say Vista works, then it works.
I twice did WM5 to WM6 upgrade with authorised ROM with no problem on my VISTA Business with Mobile Device Centre. Please do not scare people.
Vista rocks. Vista is best OS till date with strong security both for programs and data, its only the people who have not yet have understood it or still discovering.
Mahendra C.
India
yeah vista GUI rocks, but still full of bugs! I work for dell and I know the crap MS is doing. giving us a hard time configuring damn drivers to support the OS!
Probably you have the antivirus running in active mode, disable it and reupdate ur pda.
the only method sounds like jtag then, it's in the wiki section.
hi look up my thread and reply by ironeagle
look up my thread " camera nd FM dead" read the step by step instruction and your Atom will come alive!!!!!!!
does anyone know how to upgrade the bootloader on the himalaya at the moment mine reads at the top of the screen SERIAL and at the bottom V1.01.
I have a file which i think is a upgrade [boot_1.06.nb0]
but i have to need to know the do's and dont's as i would think this would be if done wrong brick my himalaya?
any help or links would be thankfull?
advanced15 said:
does anyone know how to upgrade the bootloader on the himalaya at the moment mine reads at the top of the screen SERIAL and at the bottom V1.01.
I have a file which i think is a upgrade [boot_1.06.nb0]
but i have to need to know the do's and dont's as i would think this would be if done wrong brick my himalaya?
any help or links would be thankfull?
Click to expand...
Click to collapse
The only one question is
Why the hell you want to do that?
I have 1.01 also on my second today-use himalaya and it is really stable and works same as 1.06, but has some debugging output in mtty which is so useful
I tried also to upgrade it and I failed.
I have an O2 XDA II with windows mobile 2003 on it.
When in Bootloader Mode it says v1.01
when connected to the PC it says USB so i know its working in its own little way
I am trying to upgrade it to windows mobile 6.5.
I have tried everything so far and searched forums and tried things suggested on them but i just cant seem to do it.
Can someone send me a guide on how to do it please.
id be very greatful.
Thanks in advance.
mikeymcmk said:
I have an O2 XDA II with windows mobile 2003 on it.
When in Bootloader Mode it says v1.01
when connected to the PC it says USB so i know its working in its own little way
I am trying to upgrade it to windows mobile 6.5.
I have tried everything so far and searched forums and tried things suggested on them but i just cant seem to do it.
Can someone send me a guide on how to do it please.
id be very greatful.
Thanks in advance.
Click to expand...
Click to collapse
Hay mickey tell me that are you able to sync data or contects,msgs etc with system without disconnecting ?????????
or sometimes connection disconnects automatically ????/
if yes then put something stable thing in between data cable & device.
reply soon
KAASHP said:
Hay mickey tell me that are you able to sync data or contects,msgs etc with system without disconnecting ?????????
or sometimes connection disconnects automatically ????/
if yes then put something stable thing in between data cable & device.
reply soon
Click to expand...
Click to collapse
if anybody have same problem do as per my suggestion
put something in between data cable & device if you connect it without disconnection then it works flash the rom after putting it in bootloader mode
Don't do it
the bootloader is the main program which executes the system programs so avoid to upgrade bootloder.
the result will be permanent damage to your lovable device...
it can't boot more. so be careful.
no need to upgrade it as per my suggestion.
Hi,
I can't update my Omnia 7 with Zune anymore after the Mango update.
My Omnia 7 is Orange UK branded.
SO: 7.10.7720.68
Firmware 0222.11.8.5
Hardware 3.15.0.4
Radio 2424.11.7.2
Bootloader 5.8.1.9
SOC 0.36.2.0
Before all: after the Mango update I noticed that any compass software works as the bluetooth, I can't pair my bluetooth headset.
Now I received a push notification that a new software update is available, I tried to do it with Zune, but step 7 (install upgrade) doesn't works as in past (the progress bar increase slowly). After some seconds Zune reset the phone and after the boot Zune says: error 80180048.
I found a solution from Microsoft, using the "Windows Phone Support Tool", but it can't connect to hte phone, it says:
The phone is not in the 'Connect to PC' state. Please make sure that you follow the instructions and your phone shows the 'Connect To PC' image
Instead I turn on the phone with camera button pressed and I can see the "Connect to PC" image on the phone.
I also tried to use the recovery tool from Samsung (downloadable from the Samsung support website), I enter in download mode (camera + vol up + power on buttons) and the program seems to do its job, but anything change during upgrades...
I read in Microsoft Answer forum that it could be a faulty bootloader problem,
can anyone help me? Thanks
L.
I have the same firmware revision numbers as yourself. (I'm on Orange UK Branded) except i'm now on .7740
When you plug into Zune, what update is offered to you? Is it listed as offering Outlook bug fixes and Voicemail bug fixes?
Or does it say it's a Samsung update for windows phone?
Hi,
thanks for your reply.
Yes, Zune offer 7740 update, with Outlook bug fix, ...
But do bluetooth and compass work on your phone?
Regae said:
Hi,
thanks for your reply.
Yes, Zune offer 7740 update, with Outlook bug fix, ...
But do bluetooth and compass work on your phone?
Click to expand...
Click to collapse
Bluetooth used to work well... since Mango / 7720 it stopped working properly. Now it only reliably connects if i turn WiFi off. Otherwise it will search and find once.. then never again until i soft-reset.
Compass... it's hit and miss. I've tried a few apps and i can't get them to calibrate so no.. not really.
It seems everyone else has been offered a firmware upgrade apart from Orange :/ I don't get why I was sent out the 7740 fix and left on old firmware.
As far as your problem with updating go, did you try the simple fixes of plugging directly into a USB2 port at the back of the PC not using an extension.
And also I always delete all I can from my phone before I upgrade it. On my 8gb phone I don't leave more than 2gb data on it to update and it's been fine for me so far... I just remove things like music and movies as they are easy to re-sync quickly afterwards.
If not i've read of people having that bug resolved with a hard-reset. Although that's annoying for you :/
I tried to connect the phone on a USB port on the PC back, but I've the same problem.
I also hard reset my phone some days ago, but it didn't solve my problem.
...Zune doesn't perform step 8 (installing), now I'm sure it's cause the phone can't enter correctly in download mode.
...I'm annoyed at Orange and Samsung.
Regae said:
I tried to connect the phone on a USB port on the PC back, but I've the same problem.
I also hard reset my phone some days ago, but it didn't solve my problem.
...Zune doesn't perform step 8 (installing), now I'm sure it's cause the phone can't enter correctly in download mode.
...I'm annoyed at Orange and Samsung.
Click to expand...
Click to collapse
Hmm :/ I know i had a faulty bootloader version.. i couldnt get into download mode. I had to use a resistor jig.
However when i got mango my bootloader changed and it works now. Can you not enter download mode at all?
I can enter in download mode using the 3 buttons combo (cam + vol up + power), and using the 2 buttons (cam + power), the download mode you enter with the jig connector isn't the same of the buttons combo?
Btw neither if Zune enter in download mode nor if I manually enter with buttons combo to use "Windows Phone Support Tool" I can flash the phone. Zune return error 80180048, the other program says "The phone is not in the 'Connect to PC' state. Please make sure that you follow the instructions and your phone shows the 'Connect To PC' image".
Regae said:
I can enter in download mode using the 3 buttons combo (cam + vol up + power), and using the 2 buttons (cam + power), the download mode you enter with the jig connector isn't the same of the buttons combo?
Btw neither if Zune enter in download mode nor if I manually enter with buttons combo to use "Windows Phone Support Tool" I can flash the phone. Zune return error 80180048, the other program says "The phone is not in the 'Connect to PC' state. Please make sure that you follow the instructions and your phone shows the 'Connect To PC' image".
Click to expand...
Click to collapse
No it should be the same. Download mode shows a yellow triangle.
Conect to Pc mode just shows the cable/laptop image as it does when you update the phone.
I'd guess that since you can enter bootloader / download mode that's not the issue...
I'm with you on the whole Annoyed with Samsung though.. Bring on my upgrade and a Nokia!
Hey Freypal I agree with you Im also on Orange (Uk) with the Omnia 7 and great I have the 7740 update but on Firmware. Tweeted Orange yesterday and there support staff dont seem to know anything about the Firmware update
We Neeeeeeed WiFi Tethering
But do they listen.................No
branstonmedia said:
Hey Freypal I agree with you Im also on Orange (Uk) with the Omnia 7 and great I have the 7740 update but on Firmware. Tweeted Orange yesterday and there support staff dont seem to know anything about the Firmware update
We Neeeeeeed WiFi Tethering
But do they listen.................No
Click to expand...
Click to collapse
:/ Annoying huh ?
Do you have ....
OS ver 7.10.7740.16
Firmware Rev 0222.11.8.5
Hardware Rev 3.15.0.4
Radio Software 2424.11.7.2
Radio Hardware 0.0.0.800
Bootloader ver 5.8.1.9
Chip SOC 0.36.2.0
yep same number here
me too same problem, the WP Support tool didn't resolve the problem.
same problem today with attempted update to 7740
Zune told today that 7740 available and update installed fine. Also got tethering update week ago. Unbranded retail phone.
Sent from my OMNIA7 using Board Express
Same problem for me. Trying to troubleshoot now.
Edit: Tried troubleshooting with @WinPhoneSupport, but no resolution. They're now "looking into the error": https://twitter.com/#!/WinPhoneSupport/status/142341050084769792
the same problem. I have mango with "wrong" czech language (edit in registry for activate it). Do you think this is the reason of failed update?
mimonaut said:
the same problem. I have mango with "wrong" czech language (edit in registry for activate it). Do you think this is the reason of failed update?
Click to expand...
Click to collapse
I can't be sure, but I doubt it. I haven't activated any languages.
I've just noticed this error has been reported from a user with an HTC HD7 as well, so it's not isolated to the Omnia.
https://twitter.com/#!/asshenoy/status/142780998554361857
Regae said:
Hi,
I can't update my Omnia 7 with Zune anymore after the Mango update.
My Omnia 7 is Orange UK branded.
SO: 7.10.7720.68
Firmware 0222.11.8.5
Hardware 3.15.0.4
Radio 2424.11.7.2
Bootloader 5.8.1.9
SOC 0.36.2.0
Before all: after the Mango update I noticed that any compass software works as the bluetooth, I can't pair my bluetooth headset.
Now I received a push notification that a new software update is available, I tried to do it with Zune, but step 7 (install upgrade) doesn't works as in past (the progress bar increase slowly). After some seconds Zune reset the phone and after the boot Zune says: error 80180048.
I found a solution from Microsoft, using the "Windows Phone Support Tool", but it can't connect to hte phone, it says:
The phone is not in the 'Connect to PC' state. Please make sure that you follow the instructions and your phone shows the 'Connect To PC' image
Instead I turn on the phone with camera button pressed and I can see the "Connect to PC" image on the phone.
I also tried to use the recovery tool from Samsung (downloadable from the Samsung support website), I enter in download mode (camera + vol up + power on buttons) and the program seems to do its job, but anything change during upgrades...
I read in Microsoft Answer forum that it could be a faulty bootloader problem,
can anyone help me? Thanks
L.
Click to expand...
Click to collapse
Same problem here. Only difference for me is :-
Firmware 2424.11.9.4
Radio 2424.11.9.1
Bootloader 5.9.3.0
Newer versions than yours but still the same problem.
It's not a big problem now as the phone works great and the update is only minimal.
Omnia 7 - same problem
Hi Guys ,
I have a Samsung Omnia 7 with this details :
OS :7.10.7720.68
Firmware 2424.11.9.4
Radio 2424.11.9.1
Bootloader 5.9.3.0
I have the same problem when trying to update to 7740 . Error : error 80180048.
I tried with Zune and with WP7 update cab tool .
Have you found a way to make this working ?
Or the only whay is to put another rom( with NODO) on the phone and try to do all the updates .
Thanks,
Claudiu
Since you tried reset your phone,why not flash an other rom?maybe an unbranded rom can help
Hello,
I recently updated my Omnia 7 through Zune. After that I started getting errors where the charging sign would flash even though it was off the charger and the lockscreen would always stay on. Last week I got a message on my phone saying that there is an update available. I plugged the phone in and all I get from Windows is an unknown device error. I've tried it on several different USB ports as well as 2 different Windows 7 laptops and an XP desktop machine, all with the same error. I've even tried different USB cables. Please help me in resolving this issue as I love my Omnia 7 and want to keep it up to date and Zuned in to my PC. Here are my specs:
OS Version: 7.10.7720.68
firmware revision: 2424.11.9.2
hardware revision: 3.15.0.4
radio software: 0424.11.8.1
radio hardware: 0.0.0.800
bootloader: 5.9.0.6
Chip SOC: 0.36.2.0
Thanks!!!
chicagodesi786 said:
Hello,
I recently updated my Omnia 7 through Zune. After that I started getting errors where the charging sign would flash even though it was off the charger and the lockscreen would always stay on. Last week I got a message on my phone saying that there is an update available. I plugged the phone in and all I get from Windows is an unknown device error. I've tried it on several different USB ports as well as 2 different Windows 7 laptops and an XP desktop machine, all with the same error. I've even tried different USB cables. Please help me in resolving this issue as I love my Omnia 7 and want to keep it up to date and Zuned in to my PC. Here are my specs:
OS Version: 7.10.7720.68
firmware revision: 2424.11.9.2
hardware revision: 3.15.0.4
radio software: 0424.11.8.1
radio hardware: 0.0.0.800
bootloader: 5.9.0.6
Chip SOC: 0.36.2.0
Thanks!!!
Click to expand...
Click to collapse
hello,
did u mess with diagnosis app??
dial ##634# and press call, then dial *#7284# and be sure it's zune sync selected
did it worked before zune update??? if yes, revert to backup and try again to update
in diagnosis dial also *#1234#
and list your phone version
my 2 cents
Hello,
I did do the Zune sync version check and it is set to Zune sync. I did the *#1234# and this is what I got:
PDA: I8700XXK12
Phone: I8700DXKH1
CSC: I8700XSOK12
I'm pretty much at a loss at this point
ok, so you can't get phone recognized from usb plugging and you can't use zune, no possibility to use the backup
but at least the music is safe in your laptop and the contacts in windows live..
is your phone branded to something??? looks like it's from singapore, so could you send mms & sms with your provider????
anyway it's difficult to say what happened, I have no idea
these methods unfortunately will wipe your phone from all your things
you could try
1: reset from settings, pushing the button (in the page where you find phone software version)
2 format: if you can enter format by powering on with volume down and camera button pressed
3 flash: if you can enter download mode by powering on with volume up and camera button pressed
here you have to check this thread in the forum and choose a rom
i'd say go with Samsung Omnia 7 Firmware XXJJ6 ALL PROVIDERS with tmobile uk csc
or Samsung Omnia 7 Firmware XXJL3 RETAIL UNITED KINGDOM
this is only my idea because I am not sure what's best for you in US
maybe some other user could help better
best of luck with your phone
Hello DJ,
Thank you so much for your help so far, I've tried everything you have suggested, but the main issue is that the computer will not detect the phone, even after installing the Samsung USB drivers. All I keep on getting is unknown device. On the XP desktop at work, I get the error message "USB Device not recognized" message, however the phone does charge, so obviously something is happening. I've tried different USB ports front and back, but no avail. I love this phone and I do not want to go back to an iPhone or an Android
try to be more specific, what did you try? soft reset? format?
if it's still not recognized i'm starting thinking it's an hardware problem and you have to bring it to repair center,
Hello DJ,
I did the reset of the phone by going to settings-about phone-then clicking on reset phone. Is there any way i can reset the phone to original OS then do the upgrades to Mango?
chicagodesi786 said:
Hello DJ,
I did the reset of the phone by going to settings-about phone-then clicking on reset phone. Is there any way i can reset the phone to original OS then do the upgrades to Mango?
Click to expand...
Click to collapse
3 flash: if you can enter download mode by powering on with volume up and camera button pressed
here you have to check this thread in the forum and choose a rom
i'd say go with Samsung Omnia 7 Firmware XXJJ6 ALL PROVIDERS with tmobile uk csc
or Samsung Omnia 7 Firmware XXJL3 RETAIL UNITED KINGDOM
this is only my idea because I am not sure what's best for you in US with your carrier
Hello DJ,
The problem is that Windows won't even detect the phone in download mode, not even a popup message comes up saying that device has been detected. At least when the phone is not in download mode, I get the message unknown device or USB device not recognized. Do I need to let it stay plugged in for like 10 minutes before Windows detects it when the phone is in download mode?
ok, I understand, I think the only way now is to go to a repair center I have no more ideas
It might as well be your computer, try another one before you seek professional help
Thank you DJ for taking the time to assist, it most certainly is frustrating because it truly is a great phone. I have tried to do the update on several different computers, but for all I get the same issue, USB device unrecognized I wish there was a way to truly reset the phone so that it goes back to the original OS and then I could update to 7.5