Database Users

IMAP problems

I have the T-Mobile USA MDA, and I'm trying to get my email working with my home server, however there seems to be something wrong with the IMAP4 implementation in Windows Mobile. I configured the account, and it connects just fine to my server, and begins downloading all the message headers. While this is going on, I can see the messages being added to the Inbox on the screen. Once all the message headers are downloaded, it downloads the IMAP folders, and disconnects. Here's where the problem happens. All of the messages that just got downloaded are removed from the Inbox, and it appears as if there's no email at all, even though there should be approx 70 messages. Has onyone seen this? I can't figure out what could possibly be wrong. By the way, if I use POP3 to fetch the email stead of IMAP, the problem doesn't happen, and the messages stay in the inbox, but I want to use IMAP, since that's what I use with all my other email client applications, and I want the email to stay on the server.
By the way, my home server is running Linux with Dovecot IMAP server, if that makes any difference. (shouldn't)

bump...

I've got the same problem with my Qtek S200. And guess what... I'm using dovecot too.

I've also begun suspecting that it's an incompatibility with dovecot as well, though I'm sure the problem is with Microsoft's crappy IMAP implementation in WM5 rather than dovecot itself, since no other email application has problems with it.

And I have used the IMAP in WM5 for 5 different ISP mail servers, and 2 seperate Exchange (2000 and 2003) with no problems.
Maybe you should just try a different mail server, or a different mail client on your device?

OK, I did some more playing around with this today, and got things to work. After finding this message via Google:
http://www.dovecot.org/list/dovecot/2006-May/013375.html
I decided to compile Dovecot from the current 1.0 rc2 source code, and sure enough, things are now working. It looks like the Dovecot developers have worked around whatever it was that was causing the Pocket Outlook implementation to delete all the messages after it downloaded them. Anyway, I'm happy now.

phone deletes emails by itself

not sure how this is happining or if its my mistake. but this has happenened to my more than once. the phone simply decides to deletes all emails prior to a spesific date without any confirmation. thank god that there it a copy of them in the deleted folder on exchange server
anybody else suffering from this?

Normal
This is normal, outlook is designed so it only keeps emails from a certain number of days into the past, according to the email settings.
Enter you email settings and tell it to keep the emails from the maximum allowable time, I can't remember how long but the increments were something like Today, last 3 days .... etc.

it deletes all mails that are no longer on the server, nothing to do about it, except as a workaround maybe moving important mails from inbox to antother folder

correct me if im wrong here
but i am under the impression that the number of days in the activesync options is only for the initial sync with your exchange acount

I have the same problem. Once in a while my Gmail Inbox is empty. Glad it is saved in 'All Mail' but the behaviour is very irritating

Are you connecting to your mailbox, i.e. gmail-server or just syncing with your Outlook?
When using POP3 to connect to the gmail-server, it will download all mail to your phone, and thus delete the messages on the server.
Try to connect via IMAP4 and go to the settings of your gmail-account on your phone. There you can change the number of days to something like all messages- just for your gmail-account.
The phone handles "imported" mail from outlook like a "real" email-account on the net. Thus, you can set the number of days independently for each account.

i use exchange outlook
why cant widows mobile be like blackberry it keeps all the email(compressed text on the phone) even when you remove the email to the local pst file it still stays on the device

I doenst matter if it imap or pop3, you can setup pop3 to leave a copy of the mail on the server btw.
But as soon as the mail is no longer on the mailserver (for example after downloading without keeping a copy on the server with your desktop pc) windows mobile will delete the mail from its inbox to next time you check for new mails.

Gmail supported Push mail now

Tested it is working fine.
http://www.google.com/mobile/products/sync.html#p=winmo
Gmail sync. Get your Gmail pushed directly to your Windows Mobile device. Your inbox is always up to date no matter where you are, or what you're doing.

Can I use this 'WITH' my active sync on the PC...
i want to sync GMAIL (email), and my Outlook contacts, and local files... not Gmail contacts!! (gmail contacts are in thousands... all unsorted, some ppl who i emailed once, etc etc..) and Not google calendar..
any ideas etc?

Works exaclty as it should. If you have it already configured for contacts and calendar, just go in active sync options and check emails. Then delete your IMAP account settings on the device.
Works like a charm, finally !

hdaackda said:
Can I use this 'WITH' my active sync on the PC...
i want to sync GMAIL (email), and my Outlook contacts, and local files... not Gmail contacts!! (gmail contacts are in thousands... all unsorted, some ppl who i emailed once, etc etc..) and Not google calendar..
any ideas etc?
Click to expand...
Click to collapse
My setup sounds like what you are trying to do. I sync my Outlook Contacts, Outlook Calendar, Outlook Notes, and files with ActiveSync by USB. I added an Exchange server to ActiveSync (on the phone) for my gmail. I ONLY checked email for the gmail account - NOT contacts, calendar, tasks, or anything else. Everything works perfectly. I still sync my calendar, contacts, notes & files with my desktop PC, and I get push email from gmail.
The gmail exchange server configured in ActiveSync did not mess with other (desktop Outlook based) sync settings.

Works great with me too, just a small annoyance... I dont want the emails I receive on the ppc and havent even seen yet, be marked as read on the server...
I checked the settings and theres no mention to that option...

Anyone knows the refresh rate for push email this way. I mean will you be noticed instantly upon receiving an email or will it sync with the server lets say every 15min or so???

thnks everyone... am trying it out now

I cant get the stupid calendar to work but the rest works great.... Is there anyways to have more then 1 email set up like this ?

Pitchb3nd said:
Anyone knows the refresh rate for push email this way. I mean will you be noticed instantly upon receiving an email or will it sync with the server lets say every 15min or so???
Click to expand...
Click to collapse
^^
Instantly.. thts the concept of PUSh email...

Cyclops hammer said:
I cant get the stupid calendar to work but the rest works great.... Is there anyways to have more then 1 email set up like this ?
Click to expand...
Click to collapse
Sadly no. This is a limitation of winmo: you can setup just one exchange server...

ok now that I switched to gmail push instead of imap I get the "Sent from my HTC Touch Pro2 etc..." I didnt have that with imap. Is there a way to change the footer?
Open up your email, click on menu, tools, then options then select signatures

I'm not being able to receive attachments with GMail activesync, even though I have set activesync to receive attachments less than 100KB.
What could be the problem?

blue_earth said:
I'm not being able to receive attachments with GMail activesync, even though I have set activesync to receive attachments less than 100KB.
What could be the problem?
Click to expand...
Click to collapse
try setting max msg size to 100 (or 200kb) and just click on receive attachments (without specifying size)..
i thnk tht shuld work.. will try it myself too

What version of active sync is Google using? 2003 or 2007?

6xxx emails in GMail, only can sync 171 emails ...
Is it possible to get all emails ?

What are people setting the "Send/Receive Schedule" to? I checked the box for e-mail on the exchange list but it's not pulling e-mail. My guess is that the time schedule is overriding it????

my emails are not syncing straight away, 5-10mins at times, then instantly at others...very odd
plus battery consumption is very high, anyone else similar experience

Winker-Omnia said:
my emails are not syncing straight away, 5-10mins at times, then instantly at others...very odd
plus battery consumption is very high, anyone else similar experience
Click to expand...
Click to collapse
Well im just getting email every 15 minutes. So it is not actually getting pushed to me. Interesting enough my ipod touch is getting email pushed. (BTW im using WIFI for both HTC FUZE and ipod touch)
Do I need to disable forward IMAP in gmail? Im thinking not cause my ipod touch is getting pushed email.

I am unable to receive any HTML emails on my mobile via activesync (for gmail). My wm6.1 activesync settings for email are set to Download All emails from the past, Message format HTML and Download size limit 5 KB. The HTML emails are appearing in my winmo outlook inbox as 0KB in size (so I only receive the subject line). Anyone else experiencing this issue?

Ok guys, I have Miri v12 rom on my Touch HD and I tried to setup my gmail account on Activesync on the Vista Mobile Device Center and also directly on my Touch HD, with the help of this step-by-step guide http://bit.ly/5l5Rw , but in the end when I try to sync, it asks for my Exchange Server credentials, user pass and domain, but no go...
No matter if I put in username: [email protected] or simply in the username field I put the username and then in the domain field I put googlemail.com, It always end up asking me again for the credentials...
Can anyone help me? Am I doing something wrong? I've tried this on my actual rom and on another one, but no luck.

Disappearing emails with Gmail(workaround)

I was having some setup issues with Gmail pop; I’ve found a workaround so thought I’d share it.
I like to check my email regularly with the HD2 throughout the day, but manage the majority of these through Outlook when I get home. So on my HD2 I set up a pop mail account to check my Gmail at regular intervals (5 mins), get the entire message but leave a copy of the message on the server so I can still access these with Outlook later.
Problem was whenever the HD2 downloaded an email despite the setup being configured to leave the message on the server these mails were marked “as read” by Gmail and archived, presumably because my Gmail account was set to “archive emails that have been accessed through pop”. This was clearly overriding the “leave a copy on the server” setting. So I’d get an email on my device, this was then automatically removed from the Gmail inbox and archived, 5 minutes later the HD2 would check again, see the inbox was empty and therefore delete the email from my device. Outlook never got a look in as when I got home all the emails had been archived so it was seeing no emails at all.
Hence the disappearing email problem.
Firstly I tried changing the Gmail setting to “keep Google mails copy in the inbox when it had been accessed by pop”, this worked to a degree but I found it slightly irritating having to go in and manually erase all the emails in my Gmail inbox once I had downloaded them.
I then tried enabling imap in Gmail and binning pop access altogether, i.e., accessing all my emails through imap both on the HD2 and on Outlook. Again this worked to a degree but I have Outlook set up a particular way and I found that imap didn’t really work for me in that regard.
Eventually I sussed getting it to work the way I want, I set up both pop and imap access in Gmail. I had the HD2 accessing mails through imap, and Outlook accessing through pop (with the setting for ” archiving emails once accessed through pop” enabled in Gmail). So the HD2 would accrue all the emails that I received throughout the day and keep these in the Gmail inbox so when I fired up Outlook at home these were still there to be downloaded. Of course once I had retrieved these emails through Outlook these were automatically archived by Gmail and only then were they removed from the HD2 then next time it checked the server, which was fine as they had been dealt with and were no longer required, perfect!
So that’s been my weekend really, hope it helps anyone that wants a similar setup.

POP is the wrong method for your interest.
POP catches the mails from your server and deletes em from it.
You only need to use IMAP method to leave a copy on the server.
Just that easy.
You could have saved a lot time if you only setup imap in your email settings in the phone.
All other stuff was completely too much. Sorry
Im using that method since i had the Touch HD and still use it with Gmail on the HD2 and my mails stay on the huuuuuuge google servers too.

Undoubtedly imap has its advantages, certainly on the phone its working well for me.
You did raise a point:
"POP catches the mails from your server and deletes em from it"
Should this happen when the you have set-up an account on the device thats configured to "do not delete messages from the server"? Because despite my account being set-up this way my emails were being deleted (or archived, either way, disappeared!) nevertheless. That's specifically why i wanted to detail why I did what I did as I'm sure this issue could catch other people out.

POP is designed to catch mails AND clean up your email account on the server.
This makes sense when you have limited storage space (i have an arcor account too and have only 25mb on there).
From my knowledge the client and server must support the "leave emails on server".
Look in desktop Outlook you have the opportunity to check a box with this option.
In our pda version of outlook we dont have that option.
This is mostly the reason that the emails get deleted when using POP.
IMAP is designed to give you the opportunity to have a look at your emails like on the server.
When you read an email on your pda the mail will be automatically flagged as read on the server too.
It is some kind of sync.
There are these two well known ways just to give you the opportunity and fulfil your needs. Just use the one that serves you well.
In your case this will be IMAP

"From my knowledge the client and server must support the "leave emails on server".
Look in desktop Outlook you have the opportunity to check a box with this option.
In our pda version of outlook we dont have that option"
When i was setting up the account on the HD2 I was ticking this option to leave message on server upon deletion (see screen shot), although it seems i was misunderstanding this function.

Yeah the function you checked was only for the deleted mails.
It just tells the server what to do with the mails that you deleted on your device.

Sounds good, I'd just replace imap access on the HD2 with activesync, even better.
I'm interested in what your "weird configuration in outlook that makes you not able to use imap" is though.

Active Sync issue - Unable to open connection to server

I am trying to test out my company's first Epic and I put in all the info, email address, domain\user name, password, server address. It accepts my info, I take the defaults of how much data to transfer and frequency, then it brings me to the mailbox. It shows my sub folders to the inbox, it populates my calendar and contacts. It leaves me on the main inbox folder and then a yellow bar comes up " Unable to open connection to server" and nothing populates in my inbox.
My company is on Exchage 2003, I have a vibrant working just fine as well as a HTC evo. I tried with multiple exchange accounts on the same server but get the same result.
Anyone have any ideas ?

Same Problem with Exchange and Epic 4G
We are using Exchange 2003 as well. Contact, Calendar, and other mail folders show up just fine. I can see sent items, deleted items, and all other sub folders. When I try to load the inbox, I get the same error message.
What gives?
I just picked the phone up about 2 hours ago and came right here to figure it out!

My company uses Exchange 2008 and I'm able to connect just fine. So much quicker and easier than the moment.

I had the same problem. I had to go to gmail and import my contacts for hotmail and then sync my phone to the gmail account.

i heard that when 2.2 comes out, the exchange settings would work.
i am only getting 50 of my 812 contacts to import.

ballisticbeach said:
i heard that when 2.2 comes out, the exchange settings would work.
i am only getting 50 of my 812 contacts to import.
Click to expand...
Click to collapse
I lost about 20 out of 252. So I just went back added the ones I'm missing.

Active sync support with most android phones is very dodgy -- some work and some don't. And I'm not talking about some models over another -- it's a unit specific issue. Some Epics do and some don't. The same thing was happening with the Droid X. The only models that consistently work are from HTC because they have their own active sync program in sense.

no workie, workie, now no workie
So i was here back at the beginning of September. Exchange would not load my inbox, then one day it started working for no reason I could find. I stopped using Moxier Mail and went to the built in email program.
Then two days ago, my Exchange account and another IMAP account I have set up on the mail client disappeared from the phone. NO idea why. My email, contacts, and calendar just vanished.
So I added back my exchange account, contacts and calendar came in just fine. Now my Exchange mail is back to where I was two months ago.
"Unable to open connection to server", that's all I get on the screen for my inbox.
Epic 4G, Exchnage 2003, built in mail client.

So I have a similar infrastructure to you, we run Exchange 2003 currently and have had numerous issues with the Epics. I have a couple tricks that really seems to help (at least in my environment)
1. When setting up the phone make sure the Calendar amount is set to All
2. Setting up the phone over Wi-Fi as opposed to the mobile connection seems to work significantly better.
3. If you have issues with the users calendar 9 times out of 10 its due to corrupt entries which not only cause issues with the calendar syncing, but also consume a huge amount of bandwidth. To correct this create a new calendar in Outlook, go into List view and copy everything from your calendar to the new one. All entries that cant copy need to be deleted. Move all your stuff back from the temp calendar to yours and the issue should be fixed.
I am running the leaked 2.2 on my Epic currently and it does seem to address a lot of the issues the Epic had with 2.1 and Active Sync.
Hope this helps and let me know if you have any questions.