Database Users

Newbie questions - M5000 Email Options

Hi,
I have just upgraded from a very tired SE P900 to an Orange SPV M5000/HTC Universal and so far am loving it.
I run several email accounts and would like to be able to monitor at least two or three of them from the M5000, collecting the emails seperately as opposed to forwarding them all to a central inbox but there doesn't seem to be any logical way of doing it.
Also, what is the cheapest way of setting up some sort of push email functionality - I have only just started to look into this and see that Orange charge extra for the service.
I have updated (after problems with the Country ID error) to Orange's AKU2 ROM and have Exchange Server 2003 installed and have access to fixed IPs on the web, etc so can do a lot of things from my end.
Most of the time I will be using it at 3 different sites where I have wireless access and then occasionally would want to use either 3G or GPRS, whatever is available.
Any pointers would be appreciated.

For three seperate e-mail accounts, I'm not sure how to do that with normal POP email.
However, I myself run an IMAP server instead, and it keeps the IMAP emails in a seperate folder for each account. And as a big plus, everything you do is automatically synched between your email clients (e.g. when I read something on my phone, it's also marked as read on my PC)

I hadn't considered IMAP, however how do you deal with sending messages so that they go out of the different messages?
I need to ensure that the messages from the three accounts are kept totally separate with no confusion between sending addresses.

jvoelcker said:
I hadn't considered IMAP, however how do you deal with sending messages so that they go out of the different messages?
I need to ensure that the messages from the three accounts are kept totally separate with no confusion between sending addresses.
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Click to collapse
I'm not sure with multiple IMAP accounts, but I do know that if you press "New", it'll just start the message with the current account you're browsing. So if I'm browsing the SMS inbox and press "New" it'll send as a text message, and in IMAP it'll send as an email.
Think your best option would be to test

Sorry, I am a newbie to this. Would you tell me what is IMAP?? and how do i set it up to check my email account?? is it sort of like the push email??
Thx
Maggie

The two main protocols for collecting email on the web are POP3 and IMAP - with POP3 your mail gets delivered into a POP3 mailbox at your ISP and you then login with your mail program to download the emails to your local machine.
IMAP was developed on the basis of leaving your emails on the server and then only grabbing the headers or message bodies that you are interested in reading.
For example I run my own Exchange server and connect to exchange from my desktop to read/send emails. I can then use IMAP from my Universal to connect and give me a view of my message on the Exchange server - it downloads the headers and shows the ones I have read/not read. When I read a message on the Universal it is marked as read back on the Exchange server and appears as read on my desktop and vice versa - this way I don't have any duplicate messages.
Sorry, a bit long winded, but should give you an idea of how handy it can be - the biggest problem is that few ISPs openly support it due to the message store overhead.

Thank you Julian. What program should i use for Imap???
I wanna give it a try. Is there any other softwares out there which givesyou the blackberrry function??

gmail issue

I use to have gmail working fine, then all of a sudden it stopped working one day. I've since deleted and re-added the account several times now and still nothing. It says it connects, and it takes the time to download all of the headers etc. however nothing shows up in the inbox? Is there a way to browse the system files to view if it's actually downloading the headers at all?

Weird...The exact same thing happened to me. I did what you did...created a new account on the phone and it says downloading headers, but nothing appears in the Inbox. I'm stumped and a little ticked off that since it was working so well, I started to rely on it more than I should.

use smtp rather than imap. works fine

There is no imap feature for google mail, you have to use pop3, which is what I use. Regardless it was working fine before... now it just doesn't work at all.

Welcome to the world of gmail. Now that the dust has settled, people are starting to see that this really is a beta.
My advice would be to wait patiently. There is probably nothing you can do, it's an issue with gmail. I have had all sorts of problems with gmail, especially with pop3. I reckon it will sort itself out soon enough.

Did you double check how much you set it to download from the message (The screen where you pick to download either headers or full messages) and made sure that require ssl and outgoing mailserver requieres authentication are checked?. It sometimes doesn't work for me, but it's cause of my GPRS connection, I have the $6 t-zones manually set up. Sometimes when I'm trying to check it it won't open the connection, but if I go into connections and open the connection manually it works fine. That's not very common place though.

When I used gmail pop3 it always seemed buggy (on the wizard...), my solution was to have gmail forward a copy of all mail to a free mail2web exchange acc't, and it then gets pushed to the phone. Works flawlessly for me, however, deleting messages read in one place won't effect the other, and outgong mail from the wizard will be from your mail2web address (there may be a way to spoecify a diff sending address, not sure...)
I know this is not really the answer to your problem, but It is what I did...

my prob. seemed to be to many msgs
i just changed the pop setting that says"all mail"or "just mail from now on" to just from now on and it seems to be working, before i had 249 headers to display, i also changed storage to my SD
bhang

I also forward my gmail to mail2web, and tried to setup mail2web on my wizard so that the return address was gmail. No love. I called mail2web and was told that none of their plans (free or not) supported this feature :-(

directpush
There is a gentleman on this site who has offered to setup people on an exchange server that he has setup. It's free, but he does take donations. He set it up for me so that the address that shows up when I send or reply from my MDA is my gmail. all I had to do was forward my gmail to the new exchange account. you might be able to find it by searching port88.org

I set the pop settings to email from today on out or w/e and now my gmail is working =/

For me Gmail auto configs. All I have to put in is my gmail account and it sets everything up automatically and I just have to put in my password. Never had a problem.

I set the pop settings to email from today on out or w/e and now my gmail is working =/

i had this problem once before... i had to go into gmail and turn off pop then turn it back on... after that it worked fine....

Anyone else here have their emails sent from the web client show up on the inbox on their device? How do you get rid of that... One suggestion was a filter but the phone doesnt support filters, and I dont want to add 3rd party pop 3 software as I can scroll through text messages etc. with the standard mailing software.

Email - leave message on the server?

I have just received a Vario11 and setting up email I see there is no setting for this in the same way there is in Outlook desktop versions or Outlook Express.
Searching the forum and wiki, there are lots of posts about this, but they all seem to be inconclusive.
My only experience so far has been with a Dell PDA winmob5 and I'm sure it had this setting.
I am using pop3 email from an account the same as you would get from Freeserve and many others. I want to be able to ensure all mail received on the account gets to the desktop at some point, and only when travelling with the Vario will it be downloading email and replying/sending. Sent messages would be nice to get onto the desktop as well instead of having to copy the email to myself.
Testing it; I just tried downloading an email on the Vario and a copy seemed to stay on the server which I have been able to download to the desktop. So maybe it is default set to always leave on the server.
But what happens with active sync? I'm reluctant to test this without more understanding of what goes which way and what happens if messages are deleted on either device.
My desktop Outlook pst is approaching 1gb, so maybe I need to achive and tidy it up before I sync?
Is there a comprehensive post anywhere, or a good website that spells all this out?
Any other recommendations for use in my situation would be appreciated.
Thanks

Hi, I use gmail, and there is a setting on the prefrences at the gmail site to keep messages on the server and most by default do, I don't use active sync to sync my mail, so I get mail on my tytn with gprs, and if I had a home pc connection, I could just run my mail client on the desktop to check my mail, and I would have all the same messages, not sure if that was what you were wanting to accomplish or not.

38h21543 said:
..............Testing it; I just tried downloading an email on the Vario and a copy seemed to stay on the server which I have been able to download to the desktop. So maybe it is default set to always leave on the server......
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I found that downloading leaves email on the server. However, deleting mail on the HTc TyTN, also deletes the mail on the server at the next download.

Disappearing emails with Gmail(workaround)

I was having some setup issues with Gmail pop; I’ve found a workaround so thought I’d share it.
I like to check my email regularly with the HD2 throughout the day, but manage the majority of these through Outlook when I get home. So on my HD2 I set up a pop mail account to check my Gmail at regular intervals (5 mins), get the entire message but leave a copy of the message on the server so I can still access these with Outlook later.
Problem was whenever the HD2 downloaded an email despite the setup being configured to leave the message on the server these mails were marked “as read” by Gmail and archived, presumably because my Gmail account was set to “archive emails that have been accessed through pop”. This was clearly overriding the “leave a copy on the server” setting. So I’d get an email on my device, this was then automatically removed from the Gmail inbox and archived, 5 minutes later the HD2 would check again, see the inbox was empty and therefore delete the email from my device. Outlook never got a look in as when I got home all the emails had been archived so it was seeing no emails at all.
Hence the disappearing email problem.
Firstly I tried changing the Gmail setting to “keep Google mails copy in the inbox when it had been accessed by pop”, this worked to a degree but I found it slightly irritating having to go in and manually erase all the emails in my Gmail inbox once I had downloaded them.
I then tried enabling imap in Gmail and binning pop access altogether, i.e., accessing all my emails through imap both on the HD2 and on Outlook. Again this worked to a degree but I have Outlook set up a particular way and I found that imap didn’t really work for me in that regard.
Eventually I sussed getting it to work the way I want, I set up both pop and imap access in Gmail. I had the HD2 accessing mails through imap, and Outlook accessing through pop (with the setting for ” archiving emails once accessed through pop” enabled in Gmail). So the HD2 would accrue all the emails that I received throughout the day and keep these in the Gmail inbox so when I fired up Outlook at home these were still there to be downloaded. Of course once I had retrieved these emails through Outlook these were automatically archived by Gmail and only then were they removed from the HD2 then next time it checked the server, which was fine as they had been dealt with and were no longer required, perfect!
So that’s been my weekend really, hope it helps anyone that wants a similar setup.

POP is the wrong method for your interest.
POP catches the mails from your server and deletes em from it.
You only need to use IMAP method to leave a copy on the server.
Just that easy.
You could have saved a lot time if you only setup imap in your email settings in the phone.
All other stuff was completely too much. Sorry
Im using that method since i had the Touch HD and still use it with Gmail on the HD2 and my mails stay on the huuuuuuge google servers too.

Undoubtedly imap has its advantages, certainly on the phone its working well for me.
You did raise a point:
"POP catches the mails from your server and deletes em from it"
Should this happen when the you have set-up an account on the device thats configured to "do not delete messages from the server"? Because despite my account being set-up this way my emails were being deleted (or archived, either way, disappeared!) nevertheless. That's specifically why i wanted to detail why I did what I did as I'm sure this issue could catch other people out.

POP is designed to catch mails AND clean up your email account on the server.
This makes sense when you have limited storage space (i have an arcor account too and have only 25mb on there).
From my knowledge the client and server must support the "leave emails on server".
Look in desktop Outlook you have the opportunity to check a box with this option.
In our pda version of outlook we dont have that option.
This is mostly the reason that the emails get deleted when using POP.
IMAP is designed to give you the opportunity to have a look at your emails like on the server.
When you read an email on your pda the mail will be automatically flagged as read on the server too.
It is some kind of sync.
There are these two well known ways just to give you the opportunity and fulfil your needs. Just use the one that serves you well.
In your case this will be IMAP

"From my knowledge the client and server must support the "leave emails on server".
Look in desktop Outlook you have the opportunity to check a box with this option.
In our pda version of outlook we dont have that option"
When i was setting up the account on the HD2 I was ticking this option to leave message on server upon deletion (see screen shot), although it seems i was misunderstanding this function.

Yeah the function you checked was only for the deleted mails.
It just tells the server what to do with the mails that you deleted on your device.

Sounds good, I'd just replace imap access on the HD2 with activesync, even better.
I'm interested in what your "weird configuration in outlook that makes you not able to use imap" is though.

Email to Always "Load more Details"

How do you force the email client to always Load More Details or always show the complete email with full html. It initially shows up in txt, and I always have to click load more details. I want it to load details by default.
Thanks!

First of all, you can set how much email size you want to retrive in email settings. Assume you aleady set it to 'All', I'd guess you're encountering this issue receiving from Hotmail accounts. If so, this is a work around for Exchange sync deficiency on Hotmail server. Hotmail ActiveSync protocol does not officially suppor HTML email at all (I know it is lame for a MS server) at the declared protocol level. To work around this issue, email clients have to ignore the declared ActiveSync protocol version and go ahead assume it supports HTML anyway. This is how iOS and Windows Phone 7 works today. Samsung/Google seems to take a more conservative approach that it let you to force it to display HTML by click on the 'Load more details' button. If it is an true Exchange 2007 or later server, you don't need to click (and won't see) that button.
MS posted some length excuses about why it can't make Hotmail server compatible with ActiveSync 2.5 (which supports HTML email) protocol while Google has no problem make GMail support such protocol.

foxbat121 said:
First of all, you can set how much email size you want to retrive in email settings. Assume you aleady set it to 'All', I'd guess you're encountering this issue receiving from Hotmail accounts. If so, this is a work around for Exchange sync deficiency on Hotmail server. Hotmail ActiveSync protocol does not officially suppor HTML email at all (I know it is lame for a MS server) at the declared protocol level. To work around this issue, email clients have to ignore the declared ActiveSync protocol version and go ahead assume it supports HTML anyway. This is how iOS and Windows Phone 7 works today. Samsung/Google seems to take a more conservative approach that it let you to force it to display HTML by click on the 'Load more details' button. If it is an true Exchange 2007 or later server, you don't need to click (and won't see) that button.
MS posted some length excuses about why it can't make Hotmail server compatible with ActiveSync 2.5 (which supports HTML email) protocol while Google has no problem make GMail support such protocol.
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Thanks! This has been a BIG help. I didn't realize but your right. My paid for exchange account shows HTML email fine. But my hotmail account does not unless I push load more details. What if I switch the Hotmail account to a pop account. Would that help load emails as HTML?
Thanks!

Yes, it will but pop account has too many problems (sync issues, no push email featurs, no calendars, no contacts etc.). You just have to live with it for now.

foxbat121 said:
Yes, it will but pop account has too many problems (sync issues, no push email featurs, no calendars, no contacts etc.). You just have to live with it for now.
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Great! I have HTML email now. Its not push, but atleast I dont have to load more details anymore. Does POP not support folders? I only have my Inbox.
You've been a great help. I really appreciate it, this was very annoying until you resolved my issue.

Nope. Pop3 is one of the oldest protocol ever. So if you have multiple computers access the same account using pop3, it is very difficult to sync with each other. And it requires SMTP server for sending emails. Some networks won't let you pass out any SMTP mails for the sake of preventing email spammers.
Here is one of my work around:
I setup my gmail account to periodically grab emails from my Hotmail accounts from me and put a label on these emails. So all my emails goes into GMail with Hotmails with proper label. You can even setup your GMail (on the web account settings) to reply your email with your Hotmail as your return email address. This way, you get easy email management from GMail as well as proper HTML email support.

foxbat121 said:
Nope. Pop3 is one of the oldest protocol ever. So if you have multiple computers access the same account using pop3, it is very difficult to sync with each other. And it requires SMTP server for sending emails. Some networks won't let you pass out any SMTP mails for the sake of preventing email spammers.
Here is one of my work around:
I setup my gmail account to periodically grab emails from my Hotmail accounts from me and put a label on these emails. So all my emails goes into GMail with Hotmails with proper label. You can even setup your GMail (on the web account settings) to reply your email with your Hotmail as your return email address. This way, you get easy email management from GMail as well as proper HTML email support.
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Click to collapse
Thanks! I may try this.

Thanks for the info.
I thought I was going crazy. I used iPhone 4 before and I didn't have any problem using Hotmail exchange (ActiveSync) and work Exchange. Now I have to click "Load more details" all the time on Galaxy Tab, and Infuse. It's bit of pain. I think it's more to do with the email client. If I use TouchDown or Hotmail (new from MS) client, they don't have issues.
I hope Samsung release new updated email clients.
Thanks,

You more than likely right. Its the email client, b/c the HTC Flyer and my HTC EVO3D don't have these issues.

Strange to attribute it to Samsung, Microsoft, etc., because Hotmail works normally (automatically loads all details) on Samsung's Galaxy Nexus phone. Why do they make it work (let it work?) there but not on the Galaxy tab?