I am trying to test out my company's first Epic and I put in all the info, email address, domain\user name, password, server address. It accepts my info, I take the defaults of how much data to transfer and frequency, then it brings me to the mailbox. It shows my sub folders to the inbox, it populates my calendar and contacts. It leaves me on the main inbox folder and then a yellow bar comes up " Unable to open connection to server" and nothing populates in my inbox.
My company is on Exchage 2003, I have a vibrant working just fine as well as a HTC evo. I tried with multiple exchange accounts on the same server but get the same result.
Anyone have any ideas ?
Same Problem with Exchange and Epic 4G
We are using Exchange 2003 as well. Contact, Calendar, and other mail folders show up just fine. I can see sent items, deleted items, and all other sub folders. When I try to load the inbox, I get the same error message.
What gives?
I just picked the phone up about 2 hours ago and came right here to figure it out!
My company uses Exchange 2008 and I'm able to connect just fine. So much quicker and easier than the moment.
I had the same problem. I had to go to gmail and import my contacts for hotmail and then sync my phone to the gmail account.
i heard that when 2.2 comes out, the exchange settings would work.
i am only getting 50 of my 812 contacts to import.
ballisticbeach said:
i heard that when 2.2 comes out, the exchange settings would work.
i am only getting 50 of my 812 contacts to import.
Click to expand...
Click to collapse
I lost about 20 out of 252. So I just went back added the ones I'm missing.
Active sync support with most android phones is very dodgy -- some work and some don't. And I'm not talking about some models over another -- it's a unit specific issue. Some Epics do and some don't. The same thing was happening with the Droid X. The only models that consistently work are from HTC because they have their own active sync program in sense.
no workie, workie, now no workie
So i was here back at the beginning of September. Exchange would not load my inbox, then one day it started working for no reason I could find. I stopped using Moxier Mail and went to the built in email program.
Then two days ago, my Exchange account and another IMAP account I have set up on the mail client disappeared from the phone. NO idea why. My email, contacts, and calendar just vanished.
So I added back my exchange account, contacts and calendar came in just fine. Now my Exchange mail is back to where I was two months ago.
"Unable to open connection to server", that's all I get on the screen for my inbox.
Epic 4G, Exchnage 2003, built in mail client.
So I have a similar infrastructure to you, we run Exchange 2003 currently and have had numerous issues with the Epics. I have a couple tricks that really seems to help (at least in my environment)
1. When setting up the phone make sure the Calendar amount is set to All
2. Setting up the phone over Wi-Fi as opposed to the mobile connection seems to work significantly better.
3. If you have issues with the users calendar 9 times out of 10 its due to corrupt entries which not only cause issues with the calendar syncing, but also consume a huge amount of bandwidth. To correct this create a new calendar in Outlook, go into List view and copy everything from your calendar to the new one. All entries that cant copy need to be deleted. Move all your stuff back from the temp calendar to yours and the issue should be fixed.
I am running the leaked 2.2 on my Epic currently and it does seem to address a lot of the issues the Epic had with 2.1 and Active Sync.
Hope this helps and let me know if you have any questions.
Related
Hey all,
I've been having some problems with POP3 and gmail on my TyTN/8525. That problem being: it doesn't work anymore. It worked great for about a week, then just stopped working for no apparent reason. I didn't change any of my gmail settings during this time.
After it stopped working, I randomly got 5 of the 100+ e-mails that I was suppsoed to get. Gmail is receiving them fine and I can see them when I login to gmail, they just don't get downloaded when my phone pops it. I can send e-mail through gmail's pop fine.
Anyone have a clue what my problem might be?
Thanks,
Todd
tkeebler said:
Hey all,
I've been having some problems with POP3 and gmail on my TyTN/8525. That problem being: it doesn't work anymore. It worked great for about a week, then just stopped working for no apparent reason. I didn't change any of my gmail settings during this time.
After it stopped working, I randomly got 5 of the 100+ e-mails that I was suppsoed to get. Gmail is receiving them fine and I can see them when I login to gmail, they just don't get downloaded when my phone pops it. I can send e-mail through gmail's pop fine.
Anyone have a clue what my problem might be?
Thanks,
Todd
Click to expand...
Click to collapse
Which wireless provider?
Have you tried deleting the Gmail account on the TyTn and then re-adding it?
Can you POP3 access it from you'r home computer etc (to make sure it is not a Gmail issue)?
If these do not help post you're setup so we can take a look
I think the problem seems to stem from the fact that Gmail breaks down your messages in groups, like around 300 or so messages at a time. On top of that, Pocket IE doesn't download the full messages by default and, as such, leaves a copy of the messages on the server. I think when this happens, Gmail doesn't prepare the next "group" of messages to send to you. Also, Pocket IE, by default, is set to show only messages from the last 3 days, so even though it may have downloaded a bunch of messages, you'll only see the ones that are 3 days old or less. You'll want to uncheck that option.
Try setting up your account as you normally would in the desktop mail app of your choice, Outlook Express for example. Make sure it isn't set to leave a copy of the messages on the server. If Outlook Express didn't download the first group of messages, make sure to do a manual send and receive. That will hopefully tell Gmail to prepare your next group of messages. Alternate Send/Receives with your phone and Gmail until you get to your most recent messages. Also, try putting recent in front of your user name, IE, "recent:[email protected]" instead of just your user name/e-mail address.
i find with gmail that it stops working every few weeks and i have to go into gmail on my pc and re-check the Get all pop email from now, ( it seems there are too many emails to be sent down )
using the "recent:" prefix before your login in your outlook username should fix this.
see
http://mail.google.com/support/bin/answer.py?answer=47948
Very happy with my new HD2. However i have a problem with my push gmail, or maybe it is an exchange problem in general, don't know. When i set up an exchange account with google server, i should be able to recieve push email, sync my calender and contacts and so on. On my previous phone (samsung omnia2) it worked like a charm. Somebody sends my an email on my gmail adres, and within 30 secs i received the mail. Same with outlook calender, it synced immediately.
With my HD2 (rom version 1.43.404.1 NLD) my mails don't arrive instantly! sometimes it takes over two houres before i receive something. Same with calender and contacts. I tried a hard reset of my device. First thing afterwards was settingup google exchange, and it worked again. Then i added a second mail account, set this account to auto receive every two houres and the problem with the exchange account comes back! the strange thing is when i watch my active sync status on my phone, it says connected, and when i send a mail from my pc, a couple of seconds later i see activesync syncing, like its receiving the mail, but it doesn't show in my mailbox, no poppup, nothing... only few houres later, suddenly i get the mail...
my exchange account is set to 'receive on arrival of items' should be push, also, comm manager says push activated....
sounds familiar to anybody?
I think this was a problem on gmails end yesterday, bearing in mind that gmail push is in beta. I had the same on my i8910, where previously gmail push was working perfectly.
glenner05 said:
Very happy with my new HD2. However i have a problem with my push gmail, or maybe it is an exchange problem in general, don't know. When i set up an exchange account with google server, i should be able to recieve push email, sync my calender and contacts and so on. On my previous phone (samsung omnia2) it worked like a charm. Somebody sends my an email on my gmail adres, and within 30 secs i received the mail. Same with outlook calender, it synced immediately.
With my HD2 (rom version 1.43.404.1 NLD) my mails don't arrive instantly! sometimes it takes over two houres before i receive something. Same with calender and contacts. I tried a hard reset of my device. First thing afterwards was settingup google exchange, and it worked again. Then i added a second mail account, set this account to auto receive every two houres and the problem with the exchange account comes back! the strange thing is when i watch my active sync status on my phone, it says connected, and when i send a mail from my pc, a couple of seconds later i see activesync syncing, like its receiving the mail, but it doesn't show in my mailbox, no poppup, nothing... only few houres later, suddenly i get the mail...
my exchange account is set to 'receive on arrival of items' should be push, also, comm manager says push activated....
sounds familiar to anybody?
Click to expand...
Click to collapse
I will get mine one day this week hopefully and will try as soon as. Hope it does work, pointless if not!
Use ise it since Friday and never withnissed something like this....
Everything is in 15sec on my deviece.
xmoo said:
Use ise it since Friday and never withnissed something like this....
Everything is in 15sec on my deviece.
Click to expand...
Click to collapse
and do you have a second, normal email account? It's from the moment i created the second account i ran into trouble...
tried reverse order? email first then exchange?
maybe after a hard-reset
I haven't got a HD2 but on my TP if I go out of coverage area for a time and then come back in, my activesync doesn't always reconnect. Saying that I have noticed it a lot less since banging a 6.5 rom on there. I have to add I am not using google sync, I am using fast hosts. I am going to migrate to google sync after this month to save some pennies so I hope it works good by then.
I ONLY have google exchange sync, it synched my calendar and contacts in seconds, and the e-mail FOLDERs, but not a single message. i left it 8 hours... (i've checked the messages to only do 1 week, 3 days, whatever)
i've tried soft reseting, two hard resets, ONLY e-mail, no e-mail, toggling e-mail. it will not retrieve any messages. in the end im using IMAP but its very frustrating/!
anyone got any other suggestions?
-------
oh and to add insult to injury my iphone 3GS is sitting here merrily binging away everytime i get en e-mail!
If you are doing a send/receive for a folder this will not work you have to select the folders to sync by putting a tickbox in each one and then let it do its stuff.
Before I did this on mine all I saw was folders and no content (apart from the inbox)
Hope this helps.
but i just want my inbox to sync? which it does not.. and there is no checkbox next to that one, its in bold, which i assume means that one has to sync by default?
for me it does work right now. My solution was to delete my windows PC active sync connection. before, i synced with windows to get my contacts and calender, and then afterwards i set up my exchange connection. But from the moment i deleted the Windows PC connection, and working only with exchange everything works pefectly! Even created a second pop email account, refreshing every two houres, my push connection still works fine....
Ok, i figured out my issue, and im surprise dit isnt documented anywher eon google,i found it on one of their forums and a member there discovered it, not a google Mod.
If you have subfolder under your inbox, it wont work.
i.e. if you have any "/" in your google mail labels (which is how GMAIL sets itself up if you use outlookwith IMAP on it),then it wont sync
i had sub folder sin outlook, so in gmail they becme labels such as:
Inbox/Ebay
Inbox/personal
and the "/" trips up the exchange sync. which seems very strange considering that the phone correctly recognises them as labels.
docchris1980 said:
Ok, i figured out my issue, and im surprise dit isnt documented anywher eon google,i found it on one of their forums and a member there discovered it, not a google Mod.
If you have subfolder under your inbox, it wont work.
i.e. if you have any "/" in your google mail labels (which is how GMAIL sets itself up if you use outlookwith IMAP on it),then it wont sync
i had sub folder sin outlook, so in gmail they becme labels such as:
Inbox/Ebay
Inbox/personal
and the "/" trips up the exchange sync. which seems very strange considering that the phone correctly recognises them as labels.
Click to expand...
Click to collapse
So it means that there is no way it will sync the emails under these labels?
I tried re-entering my details yesterday, after having it on hourly retrieval for a few days. Now sync appears to be working fine, from others reporting similar it looks like Google was doing some work on it for a few days that was breaking new sync setups.
now it works fine
Can anyone help me out. I seem to be getting my messages around 7 to 10 minutes from the time it hits my desktop. I have set the settings to As items arrive on both peak and off peak and set that MON through to Sun.
Secondly as soon as I send an email from the phone it sends a copy to my inbox and cant seem to turn that off.
In Google Mail, I have Imap enabled but POP3 turned off.
Thanks for the help guys.
Just trying to prop this to top to see if anyone has a tip or two :-(
Got the same problem. Found a solution? Anyone else?
For the copy to inbox issue, check that you choose "Reply" and not "Reply all"
I've come to the conclusion that ActiveSync to Google services is not worth the hassle.
Four main reasons mobile GMail is a "fail" for me:
1/ Receiving ActiveSync messages is no-where NEAR real-time.
Example, I sent my GMail account a message 45mins ago. I can see it in my GMail inbox, but even though my activesync status shows as "connected" it's yet to appear on my phone.
Edit: OK, I just qualified my testing - msgs sent to GMail are near-instant. Messages sent to my pop3 account, which gmail checks, take considerable time to come through.
2/ Syncing existing Calendar appointments SPAMS all meeting attendees!
Example, I synced my phone calendar to gmail via ActiveSync, and gmail decided that it should send out a NEW meeting invitation to all recipients of every past & future appointment I'd ever *accepted*.
Old appointments like the 2009 Company Christmas Party were re-sent to everyone in the company from my GMail account!
I was not a popular boy.
3/ Sync'd Contact photos are very poor quality. Try it!
The online photo is extremely bad quality compared to the original in your phone. This becomes even more of an issue if you wipe your phone and re-download them from google. You've now just lost your original HQ photo.
4/ With Gmail set as an activesync connection, you're unable to change your reply-to address. You're forced to send as your gmail.com account.
With regular POP/SMTP, you can "send-as" any address you want. Gmail is not my primary email address, and I don't want people replying to it.
So for me, I've reverted to POP/SMTP for emails (send/receive every 10mins), and the MS My Phone service for backing up contacts, calendar, etc.
Phrak said:
1/ Receiving ActiveSync messages is no-where NEAR real-time.
Click to expand...
Click to collapse
In all fairness, Gmail had some pretty serious outages the last couple of days. If the email has been even slower lately, that's probably why.
That said, I found the Gmail Activesync solution pretty unreliable as well.
http://forum.xda-developers.com/showthread.php?t=626461&highlight=telstra+email+sync&page=2
Dont know whether anything in this will help?? I'm not using Gmail .. sorry
I don't have a problem using Google Sync. It's pretty instantaneous (almost on par with Blackberry). Just make sure you've set Activesync to receive items as soon as they arrive on both peak and off peak times (or set whatever interval you're comfortable with).
Yes. My only gripe is with the crap contact photos that are resynced back to the phone. GRRR!!
Works fine for me most of the time, but apparently for the past 15h or so it keeps failing, wanting me to resync everything every 20mins saying the Exchange server had a problem and not giving me all elememts that should be there.
hmm.. got no problem in the last 24h..
someone response in the pict of me and my wifey, we both got the notification almost the same time.. (my wife's using Blackberry)
While trying to find a solution to my unrelated mail problem I came across this .... http://forum.xda-developers.com/showthread.php?t=584167
i don't think ActiveSync is as reliable (at least for gmail) on Windows Mobile as it is for iPhone. I have both set up to push all day and without fail the iPhone gets my mail first. sometimes it can take up to ten minutes for mail to arrive on my HD2. I even don't always get it when I push send/receive. This problem has continued for weeks, regardless of whether I use a stock or custom ROM
Another annoyance I'm having lately is that even though my phone is set to retrieve ALL mail I'm only getting mail from as far back as february. this is also happening on my iPhone and had been an issue for weeks now. Anyone know what might be the cause???
Maybe your mail from before Feb is not in yout "Inbox" anymore, but archived (visible in "All mail")?
Hello
I have the same problem. The service is quite slow. My friend has Iphone and is arrives in 5 seconds.
I also hate the low res contact pics that get sync'd, have not been able to figure out why yet.
thats weird, i just set up push gmail today, and i receive emails at the EXACT same time as my desktop google talk... that is, around 2-3 seconds after emailing myself from another account
I was just setting up the google sync on my phone but I was unable to "check mark" the calendar and contacts, is that because I didnt set this up on the computer? I keep seeing people say active sync so I guess I have to do this on the computer?
Sorry for bringing an old thread up, just playing with my HD2 and thought I would use the search box and see if anyone had some answers..
Thanks
Kyle
Phrak said:
2/ Syncing existing Calendar appointments SPAMS all meeting attendees!
Example, I synced my phone calendar to gmail via ActiveSync, and gmail decided that it should send out a NEW meeting invitation to all recipients of every past & future appointment I'd ever *accepted*.
Old appointments like the 2009 Company Christmas Party were re-sent to everyone in the company from my GMail account!
I was not a popular boy.
Click to expand...
Click to collapse
How do you retract the invites emails from gmail??
oh dear, you too?
AFAIK, you can't recall or retract messages sent from GMail.
Fortunately I am an Exchange Admin for my company, and used the ExMerge tool to sweep everyone's mailboxes & calendars to *move* to PST any messages received during that finite time window starting with "Invitation: " (I think it was).
Unfortunately ExMerge can't sweep based on the sender.
I am wondering if anyone else is experiencing the issues I am and if they were able to correct it.
I have two gmail addresses, One personal and one for business.
I have Thunderbird 3.0.4 setup on my laptop using gmail's IMAP
gmail online and Thunderbird on my laptop work good together and they both match (Messages/folders) as they sync constantly under IMAP.
I get my HD2 on the 24th of March. I set up both my personal and business email addresses on my phone (Using IMAP) with settings to download all messages... I click send/receive and nothing downloads to my phone...
None of my sent or to do messages sync with gmail and show up in my folders on my phone....
When new mail comes in sometimes I get it, sometimes I don't.... When I get home and check my Laptop I find all kinds of emails that my phone never got.
If I send an email from my phone, it sends fine, receiver gets the email ok but again, there is nothing in my sent folder (even with the "save sent mail in sent folder checked in settings)
I understand the purpose of IMAP is so all email clients sync and share the same information. This isn't the case with my phone.... I've deleted my email accounts and reinstalled them paying particular attention to the settings and each time I have the same end results....
Is anyone aware of a problem with this email client on the HD2.....or could it be gmail? I dunno, I can say I've never had any problems from gmail or Thunderbird before so it's very annoying not getting my email, especially my business emails
I even emailed gmail tech support and they said its my phone.... I guess I should of expected that response.
Anyone got any suggestions???
Thanks
Nobody????
Nobody at all???
Ok... so I've recently migrated to Android after several years of WinMo Standard - Windows CE - 5.0 - 6.0 - 6.1 - 6.5.
So far I like Android and I love this phone... never had anything has fast or with such a great screen.
With that being said I'm having several issues that I wanted to run by the people here and see what ya'll thought.
Quick setup background - I have two email accounts I like to use - Gmail and Yahoo. I have all of my conacts in gmail organized the way I like it. Also, I recently gave up on using MS Outlook to manage my contacts and calendar and now use Gmail and Google Calendar to manage those two exclusively.
So here goes my impression/questions/issues - hoping someone can shed some light on it.
In the past with WinMo I could set up POutlook to sync with gmail/g-calendar/google contacts by configuring m.google.com as my activesync/exchange server. Everything seemed to work great. Now however I cannot decide if I should set up the accounts on the INC to sync via exchange or google.
So first question - when using HTC Mail and setting up my gmail account as an exchange server account is it "true" push?
If it is why would anyone want to use the gmail app?
Next - when I set my calendar to sync via exchange it randomly takes my entries and duplicates them on places the duplicate on the day before the original one. Any idea why? When I remove the active sync calendar and have it sync with my google account everything is correct... this is strange to me since its pulling the same data from the same place, my google calendar.
I'm sure I'll add more confusing and rambling thoughts after I continue to mess with this thing.
Thanks!
from my understanding the gmail is instant push and the htc mail app refreshes every 5 minutes (minimum). if this makes a difference to you then it should make your decision easier. hope this helps
anywhereman said:
Ok... so I've recently migrated to Android after several years of WinMo Standard - Windows CE - 5.0 - 6.0 - 6.1 - 6.5.
So far I like Android and I love this phone... never had anything has fast or with such a great screen.
With that being said I'm having several issues that I wanted to run by the people here and see what ya'll thought.
Quick setup background - I have two email accounts I like to use - Gmail and Yahoo. I have all of my conacts in gmail organized the way I like it. Also, I recently gave up on using MS Outlook to manage my contacts and calendar and now use Gmail and Google Calendar to manage those two exclusively.
So here goes my impression/questions/issues - hoping someone can shed some light on it.
In the past with WinMo I could set up POutlook to sync with gmail/g-calendar/google contacts by configuring m.google.com as my activesync/exchange server. Everything seemed to work great. Now however I cannot decide if I should set up the accounts on the INC to sync via exchange or google.
So first question - when using HTC Mail and setting up my gmail account as an exchange server account is it "true" push?
If it is why would anyone want to use the gmail app?
Next - when I set my calendar to sync via exchange it randomly takes my entries and duplicates them on places the duplicate on the day before the original one. Any idea why? When I remove the active sync calendar and have it sync with my google account everything is correct... this is strange to me since its pulling the same data from the same place, my google calendar.
I'm sure I'll add more confusing and rambling thoughts after I continue to mess with this thing.
Thanks!
Click to expand...
Click to collapse
i had issues with gmail not pushing properly when set up as an exchange account via HTC mail. other than the push issue, i consider the HTC app superior in every way.
I just set the HTC mail to manual, turn off the notifications to HTC mail. I set gmail it notification on, then every time gmail pushes in the mail I check it with the HTC mail. After I check it the notification goes away.
This way you can still use HTC mail without it waisting battery power every 5 minutes pull checking.
I just set the HTC mail to manual, turn off the notifications to HTC mail. I let gmail push it notification still on, then check it with the HTC mail. After I check it the notification goes away.
HolyGrail said:
I just set the HTC mail to manual, turn off the notifications to HTC mail. I set gmail it notification on, then every time gmail pushes in the mail I check it with the HTC mail. After I check it the notification goes away.
This way you can still use HTC mail without it waisting battery power every 5 minutes pull checking.
Click to expand...
Click to collapse
Great idea! I'll have to remember this when my EVO arrives next week.
HolyGrail said:
I just set the HTC mail to manual, turn off the notifications to HTC mail. I let gmail push it notification still on, then check it with the HTC mail. After I check it the notification goes away.
Click to expand...
Click to collapse
might do this. thanks for the idea
If you set up your gmail account as an exchange account using m.google.com you can get push by changing your check frequency to "as arrive".
The issue I'm having is that the HTC Mail application wont open any attachments from my gmail account set up through exchange. I just get a message "The file cannot be opened because it is corrupted."
If I open with the gmail application it works fine
As a regular Gmail user, I find the Android Gmail app is superior to the HTC mail app. It gives me the same features I have when using a computer... like marking a star on a conversation, viewing different labels, and since I have multiple email addresses that my Gmail account polls, the Gmail app lets me see which of my email addresses was the recipient. It's right there in the label on the email list, without having to open each mail and look at the address information.
If you don't use Gmail, or have multiple email addresses that AREN'T automatically polled by your Gmail account, I'd agree that HTC Mail is nice. But for me it takes away too many of the nice Gmail features that I use. My $.02
jdoo said:
If you set up your gmail account as an exchange account using m.google.com you can get push by changing your check frequency to "as arrive".
The issue I'm having is that the HTC Mail application wont open any attachments from my gmail account set up through exchange. I just get a message "The file cannot be opened because it is corrupted."
If I open with the gmail application it works fine
Click to expand...
Click to collapse
This doesn't push. It pulls. If you look closely you will see a refresh icon flash in your notification bar every 5 seconds. Extreme battery usage.
As far as opening up your attachments, set it for Imap. Its the only way I got it to work for attachments.
Solomente said:
As a regular Gmail user, I find the Android Gmail app is superior to the HTC mail app. It gives me the same features I have when using a computer... like marking a star on a conversation, viewing different labels, and since I have multiple email addresses that my Gmail account polls, the Gmail app lets me see which of my email addresses was the recipient. It's right there in the label on the email list, without having to open each mail and look at the address information.
If you don't use Gmail, or have multiple email addresses that AREN'T automatically polled by your Gmail account, I'd agree that HTC Mail is nice. But for me it takes away too many of the nice Gmail features that I use. My $.02
Click to expand...
Click to collapse
Expect copy and paste from it, which I use a lot.
i like gmail app, because there is a delete button haha
htc one need to hit menu and hit delete.
Gmail...
I found using the Gmail app and the HTC Mail separately, I was killing my battery faster.
What I ended up doing, was having GMail PULL my pop mail, and then I'd just pull it all through the gmail app. Helped my battery life a great deal.
Pro's - Everything in one place, Easy batch delete
Con's - I have to TELL it to load the entire message (Show Picture). In HTC I didn't have to do that.
Other than that, I'm happy to have everything centralized.