My buddy and I flash his Droid x to metropcs. The problem is we can't send messages,make calls, or go on the web. We looked around and found that it needs to be activated but when we try and activated the lady tells us there is something up with the serial number. the imei is is fourteen digits long and she needs a fifteen digit imei. So what do we do does anybody know what to do. Please help us thank you.
Update: I check his metro phone and imei is 14 characters long so now I'm super confused.
Sent from my HTC HD2
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Ok I exagerated a bit in the title, but...
I bought this HTC 6800 Bell, from a nice guy, unlocked, upgraded, GPS activated, WM6.1. Bell entered my ESN in their system, gave me my MSL unlock code and when I dial ##(MSL)# and hit the talk button, the phone does not get into programming mode at all. I even tried a few HTC ##codes# and none of them succeed to get into programming mode.
Instead, the phone calls the ##code# and somehow gets redirected to a Bell Mobility recorded message telling me to call the activation hotline. Which I finally did. The person could not do anything, so he sent me to a Bell Mobility store, where another very skilled person was unable to do the programming.
What is supposed to happen when you enter your MSL unlock code? Anyone can help me?
I flashed successfuly a few DCD ROMS (3.3.4, 4.1.2), they all worked fine but I still can't activate the phone with my MSL
Thanks
If you're using DCD's ROMs, make sure you have installed the Bell carrier cab from DCD.
http://dcd1182.n715dp.com/index.php?dir=carriers%2F&download=dcd+Bell+Carrier+20081031.cab
then try ##778# or ##778[dial]
after that it'll ask your for your MSL... should be just 000000
Thanks. That was the problem. The phone works well now. Thanks again.
Hello,
I have recently bought a Droid X from eBay and I tried to activate it on my Verizon account. It wasnt working so I called up Verizon and had a 2 hour conversation and they didnt know why the phone wasnt activating. When I would dial *228, it would give me an error message like "The number or code you have dialed is incorrect." So i googled it and it was a message that Sprint says. Is there any way i can get the phone to go BACK to Verizon?
Thanks, Nick.
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any verizon phone theoretically is not compatible with Sprint's network. I would try researching a bit more then see what you find
FreddyMo said:
any verizon phone theoretically is not compatible with Sprint's network. I would try researching a bit more then see what you find
Click to expand...
Click to collapse
It's probably a generic message. If you dial 611 or *611 it will most likely give you a message with a branded greeting ie Welcome to Sprint or Verizon Wireless.... If it says Verizon Wireless then there's your answer and read no further. Go ahead and do that now. I'll wait
Though if you don't mind doing a SBF back to stock, the Windows RSD Lite method overwrites the radio (including any previous flashes to other networks like MetroPCS or Cricket which do allow flashed phones on their network) and will return it to an out of the box Verizon Wireless Motorola Droid X (including any and all bloatware and Moto Blur that came preinstalled on the phone) and will wipe all settings.
If you do the SBF, there's a guide here:
http://forum.xda-developers.com/showpost.php?p=11118819&postcount=2
Starts about half way down the OP and has all the info about the process and what it does. Hope this helps!
okay so i got the used galaxy s4 sprint from somebody, and it won't activate.
esn came up clean, but they said it won't activate due to some reason.
it' snot like someone is activated on that phone.
but the sprint told me that there is one weird thing he found.
when i go to about device > status > network says "samsung" not sprint
It might be an unlocked version. and i have no idea what that mean.
because sprint don have unlocked phone.
help me someone
I see that your phone number isn't programmed into the my number field and your MIN number isn't assigned either. I'm not on 3g at the moment so I don't know if the evdo rev a mode is the same mode as Sprint. Looks like you have a sim card in it because it's setting a tower. The phone's serial number needs to be programmed to your account and update the profile and prl and possibly needs the provisioning to be updated. A real Sprint employee could tell you what needs to be done correctly. I don't think unlocked phones, per se, run on evdo. That's odd that they can't give you a definite answer why they can't activate it. Take it to a different Sprint store.
Did you try doing a ##786# reset?
The phone might have been used on a prepaid service and was flashed.
Try a factory reset if it still won't activate take it to a sprint store.
Sent from my SPH-L720 using xda premium
2 things:
1) Flash the one click restore for Sprint and see if that fixes the carrier name.
2) If #1 doesn't fix the activation can you provide the error message?
Also, make sure the MEID matches between screen and back of the phone (behind battery).
If that doesn't that could also explain things.
I'm having the exact same problem. I was going to flash the phone to boost because sprint wouldn't activate, but I can't update the profile or prl. It when I try it just seems to activate hands free activation which fails.
How to get read of activation not completed message process? Due to such a kind advice on this board I got the phone to work with GSM and do not need Sprint service on it. Thanks
and nsnuyc
I would do what garwynn said double check the MEID inside the settings versus the tag located under the battery. Also confirm that the phone wasnt blacklisted after you purchased it. I have seen shady deals where you buy a clean esn phone as soon as you walk away with it the person calls Sprint on the spot and reports it lost/stolen. Where did you verify the MEID was clear directly through Sprint CS or a third party website like swappa or checkesnfree?
Hi guys,
I'm starting a new topic because the only information I could find was from 1 or 2 years ago, before Sprint started giving unlock codes after Feb. 2015.
I recently ported my number to T-Mobile and was unable to unlock my device before my service was severed. Now I am stuck in a rut and cannot get service on EITHER network.
After running around all day, trying to get Sprint stores to help, calling customer service, etc... I was finally able to chat with a Customer Service rep, pay my ETF balance (it had not been posted yet, I asked to pay early). After that, the rep gave me the 6 digit unlock code. I tried punching in *#0011# but I cannot access a menu, it just flashes
MENU NOT EXIST
PRESS BACK KEY
CURRENT COMMAND IS 1111
After that it just displays "No service".
The phone did not acknowledge the T-Mobile SIM at all. I did a network restore code (I forget the dial code) and now it says Invalid SIM Card- so, it knows the card is there.
I cannot get it to a point where it asks for the MSL number.
Can anyone please help? I'm tearing my hair out here.
Thanks,
-Tory
If anyone is going through this same problem, please see this thread and my experience doing this manually, starting with post 1456.
Don't despair! It's a huge pain to go through this if you're only a recreational Android user (like me), but it can be done if you do your homework and follow the steps slowly.
Thanks be to the board, and the people on it.
Hi, everyone. I'm new to thie forum.
A couple of years ago I bought a Galaxy S4 from eBay. It was a Sprint phone, flashed to be used at PagePlus, without UICC SIM card, 3G only. It has been working fine on PagePlus (except MMS).
Due to the lack of 4G and hearing the offers by RingPlus, I decided to move to RingPlus. I verified that the MEID and IMEI of the phone on R+ website, they both showed to be fine. So I terminated my PagePlus account, unrooted the phone back to original Samsung ROM for Sprint, and signed up for the Phoenix plan. Everything went well until this point.
I then followed the instruction on R+ website to complete the device activation for Android device (manually provisioning PRL), there's no response when I dialed "##MSL#" (the MSL is correct, as shown on my R+ account). I then tried to perform a PRL update by dialing ##72786#, the phone couldn't be activated. There's a message saying "Because of the type of account you have, we'll need to help you with the task. Please dial *2 from your Sprint phone or call Custom Care at 1-888-211-4727 from another phone so we can assist you."
I checked my MEID and IMEI again, and realized that even though the IMEI does show that it's a Galaxy S4, the MEID is actually associated with a Sanyo 3G phone. The eBay seller must have switched the MEID when flashing it to PagePlus. I didn't realize it until now. When I tried to dial a number using this phone now (after it's terminated from PagePlus), it was directed to Verizon Wireless.
From R+ forum I was told that my current MEID is a "donor MEID". I don't know what the original MEID was. The seller peeled off the sticker inside the phone. I only realized that today too.
So could anyone suggest what should I do? I was told that I need to flashed back to Sprint, but it will be difficult since I don't know the correct MEID. I was recommended to come to XDA to get some advance help. So here I'm.
Thank you very much for your help!
I went through the same process and it was a headache. You need to unflash your phone from Page Plus and reset it back to Sprint. This is going to take more than just unrooting and flashing a stock ROM.
I don't remember the exact instructions but you should Google "flash page plus back to sprint" and then look for Viper32's posts about flashing phones. There are instructions about entering ##RTN# in your dialer to reset the phone. Not sure if that was all it took because my experience was that I tried a lot of different things until one of them stuck. But that was where I started.
The easier way is possibly to take it to a Sprint store and have them reset it but I never tried it myself.