Hi, everyone. I'm new to thie forum.
A couple of years ago I bought a Galaxy S4 from eBay. It was a Sprint phone, flashed to be used at PagePlus, without UICC SIM card, 3G only. It has been working fine on PagePlus (except MMS).
Due to the lack of 4G and hearing the offers by RingPlus, I decided to move to RingPlus. I verified that the MEID and IMEI of the phone on R+ website, they both showed to be fine. So I terminated my PagePlus account, unrooted the phone back to original Samsung ROM for Sprint, and signed up for the Phoenix plan. Everything went well until this point.
I then followed the instruction on R+ website to complete the device activation for Android device (manually provisioning PRL), there's no response when I dialed "##MSL#" (the MSL is correct, as shown on my R+ account). I then tried to perform a PRL update by dialing ##72786#, the phone couldn't be activated. There's a message saying "Because of the type of account you have, we'll need to help you with the task. Please dial *2 from your Sprint phone or call Custom Care at 1-888-211-4727 from another phone so we can assist you."
I checked my MEID and IMEI again, and realized that even though the IMEI does show that it's a Galaxy S4, the MEID is actually associated with a Sanyo 3G phone. The eBay seller must have switched the MEID when flashing it to PagePlus. I didn't realize it until now. When I tried to dial a number using this phone now (after it's terminated from PagePlus), it was directed to Verizon Wireless.
From R+ forum I was told that my current MEID is a "donor MEID". I don't know what the original MEID was. The seller peeled off the sticker inside the phone. I only realized that today too.
So could anyone suggest what should I do? I was told that I need to flashed back to Sprint, but it will be difficult since I don't know the correct MEID. I was recommended to come to XDA to get some advance help. So here I'm.
Thank you very much for your help!
I went through the same process and it was a headache. You need to unflash your phone from Page Plus and reset it back to Sprint. This is going to take more than just unrooting and flashing a stock ROM.
I don't remember the exact instructions but you should Google "flash page plus back to sprint" and then look for Viper32's posts about flashing phones. There are instructions about entering ##RTN# in your dialer to reset the phone. Not sure if that was all it took because my experience was that I tried a lot of different things until one of them stuck. But that was where I started.
The easier way is possibly to take it to a Sprint store and have them reset it but I never tried it myself.
Related
okay so i got the used galaxy s4 sprint from somebody, and it won't activate.
esn came up clean, but they said it won't activate due to some reason.
it' snot like someone is activated on that phone.
but the sprint told me that there is one weird thing he found.
when i go to about device > status > network says "samsung" not sprint
It might be an unlocked version. and i have no idea what that mean.
because sprint don have unlocked phone.
help me someone
I see that your phone number isn't programmed into the my number field and your MIN number isn't assigned either. I'm not on 3g at the moment so I don't know if the evdo rev a mode is the same mode as Sprint. Looks like you have a sim card in it because it's setting a tower. The phone's serial number needs to be programmed to your account and update the profile and prl and possibly needs the provisioning to be updated. A real Sprint employee could tell you what needs to be done correctly. I don't think unlocked phones, per se, run on evdo. That's odd that they can't give you a definite answer why they can't activate it. Take it to a different Sprint store.
Did you try doing a ##786# reset?
The phone might have been used on a prepaid service and was flashed.
Try a factory reset if it still won't activate take it to a sprint store.
Sent from my SPH-L720 using xda premium
2 things:
1) Flash the one click restore for Sprint and see if that fixes the carrier name.
2) If #1 doesn't fix the activation can you provide the error message?
Also, make sure the MEID matches between screen and back of the phone (behind battery).
If that doesn't that could also explain things.
I'm having the exact same problem. I was going to flash the phone to boost because sprint wouldn't activate, but I can't update the profile or prl. It when I try it just seems to activate hands free activation which fails.
How to get read of activation not completed message process? Due to such a kind advice on this board I got the phone to work with GSM and do not need Sprint service on it. Thanks
and nsnuyc
I would do what garwynn said double check the MEID inside the settings versus the tag located under the battery. Also confirm that the phone wasnt blacklisted after you purchased it. I have seen shady deals where you buy a clean esn phone as soon as you walk away with it the person calls Sprint on the spot and reports it lost/stolen. Where did you verify the MEID was clear directly through Sprint CS or a third party website like swappa or checkesnfree?
[Q] (Unlocked) AT&T Samsung Galaxy S4 SGH i337 gives MM#6 error for MetroPCS SIM Card
Hello everyone. I feel that I have a rather unique issue here.
My sister recently bought an AT&T GS4 from eBay to use here under a MetroPCS service. I took it to a local phone shop in order to have it unlocked. I am not a noob when it comes to rooting/unlocking/ROMing/etc. since I've done so and experimented with my Verizon HTC Rezound. Since I've nearly bricked my Rezound three times, I decided that I should leave it to someone more experienced.
I took it in, within 2hrs the guy had the phone unlocked for me. He put in a Simple Mobile SIM card, I called my own phone and it worked. I take it to Metro PCS to have my sisters current line transferred to a SIM card to use the GS4 with. The problem is that whenever the SIM card is put into the phone and turned on, it says Phone not allowed (MM#6). I then proceeded to look up the IMEI to see if its blacklisted. I checked online and it said that it was clean. I also went to a corporate AT&T store to have them check if it is indeed blacklisted and they said that it is clean. While at the store, I decided to look through the phone for anything unusual. After checking the Status of the phone, I find that the IMEI value is 0. I then hit the *#06# menu and get a popup which says IMEI 0/04. I let the Sales Rep know and ask him if that could be an issue and he said that whoever I took it to might have messed up with the root and that there's nothing they can do since I don't have service with them.
I thought that maybe the phone wasn't connecting to the network because it wasn't set on the GSM radio so I used the *#*#4636#*#* menu but yet nothing happens. I added the APN values for T-Mobile (works for MetroPCS) and still no luck. I even tried factory resetting the phone but whenever I add the SIM card, I keep getting the same popup. In the Service Menu (*#0011#>>Back>>Key Input: 1) UMTS Main Menu, I hit [2] Version Info >> [1] SW Version >> [1] Read IMEI >> and it says "IMEI NOT ACTIVE."
I started looking around the net to see if I can restore and/or repair the phone and I've seen YouTube videos of people unlocking the code by using the Service Menu. Currently, I'm looking around the XDA Forums to see if there is anything I can try out. I'd appreciate the help. I do not want to install any ROMs on my sister's phone unless I absolutely have to. If anything, at the moment I'm trying to flash back to stock. Does anybody know anything about this issue? Also, if I am posting in the wrong area, I apologize for the inconvenience.
You need to put the original imei back to your phone, because the guy unlock the phone for you he messed up with your phone 's imei that why after unlock the phone shows zero imei
Sent from my iPhone using Tapatalk
shock_and_awe said:
Hello everyone. I feel that I have a rather unique issue here.
My sister recently bought an AT&T GS4 from eBay to use here under a MetroPCS service. I took it to a local phone shop in order to have it unlocked. I am not a noob when it comes to rooting/unlocking/ROMing/etc. since I've done so and experimented with my Verizon HTC Rezound. Since I've nearly bricked my Rezound three times, I decided that I should leave it to someone more experienced.
I took it in, within 2hrs the guy had the phone unlocked for me. He put in a Simple Mobile SIM card, I called my own phone and it worked. I take it to Metro PCS to have my sisters current line transferred to a SIM card to use the GS4 with. The problem is that whenever the SIM card is put into the phone and turned on, it says Phone not allowed (MM#6). I then proceeded to look up the IMEI to see if its blacklisted. I checked online and it said that it was clean. I also went to a corporate AT&T store to have them check if it is indeed blacklisted and they said that it is clean. While at the store, I decided to look through the phone for anything unusual. After checking the Status of the phone, I find that the IMEI value is 0. I then hit the *#06# menu and get a popup which says IMEI 0/04. I let the Sales Rep know and ask him if that could be an issue and he said that whoever I took it to might have messed up with the root and that there's nothing they can do since I don't have service with them.
I thought that maybe the phone wasn't connecting to the network because it wasn't set on the GSM radio so I used the *#*#4636#*#* menu but yet nothing happens. I added the APN values for T-Mobile (works for MetroPCS) and still no luck. I even tried factory resetting the phone but whenever I add the SIM card, I keep getting the same popup. In the Service Menu (*#0011#>>Back>>Key Input: 1) UMTS Main Menu, I hit [2] Version Info >> [1] SW Version >> [1] Read IMEI >> and it says "IMEI NOT ACTIVE."
I started looking around the net to see if I can restore and/or repair the phone and I've seen YouTube videos of people unlocking the code by using the Service Menu. Currently, I'm looking around the XDA Forums to see if there is anything I can try out. I'd appreciate the help. I do not want to install any ROMs on my sister's phone unless I absolutely have to. If anything, at the moment I'm trying to flash back to stock. Does anybody know anything about this issue? Also, if I am posting in the wrong area, I apologize for the inconvenience.
Click to expand...
Click to collapse
You're not alone on this one. I bought an AT&T S3 and having the exact same issue as you are. Here's my story...LOL. I met with a gentleman at the local AT&T store. We checked the IMEI, verified it was in good standing. Since he's the original owner, I purchased the phone from him. I use my MetroPCS SIM, and I get the same "MM#6" code you described. I'm very familiar with using AT&T phones on MetroPCS. I have transferred two NOTE 2s and an S4 to Metro accounts with no issues at all. BTW...the IMEI is still in good standing & when I insert a MetroPCS SIM, the IME still shows in the AT&T S3.
My Phone specs: Samsung Galaxy S3
Carrier: AT&T
Version: Android 4.3
What I've tried:
Downgrade to 4.1.1 (Unfortunatley, bootloader can not be downgraded)
There's two things I can think of...The Android version has something to do with it. Or...I've found out that my S3 was used overseas. And since your phone was from Ebay, theres no telling how the phone was used.
My next step is to purchase a clean SIM card from MetroPCS and have transferred to my account. I'll keep you posted on my findings. For now, I'd go to AT&T store and use their SIM and see if your IMEI comes back. Or downgrade the phone if possible and start from the bottom and work your way up.
---------- Post added at 02:43 PM ---------- Previous post was at 02:02 PM ----------
shock_and_awe said:
Hello everyone. I feel that I have a rather unique issue here.
My sister recently bought an AT&T GS4 from eBay to use here under a MetroPCS service. I took it to a local phone shop in order to have it unlocked. I am not a noob when it comes to rooting/unlocking/ROMing/etc. since I've done so and experimented with my Verizon HTC Rezound. Since I've nearly bricked my Rezound three times, I decided that I should leave it to someone more experienced.
I took it in, within 2hrs the guy had the phone unlocked for me. He put in a Simple Mobile SIM card, I called my own phone and it worked. I take it to Metro PCS to have my sisters current line transferred to a SIM card to use the GS4 with. The problem is that whenever the SIM card is put into the phone and turned on, it says Phone not allowed (MM#6). I then proceeded to look up the IMEI to see if its blacklisted. I checked online and it said that it was clean. I also went to a corporate AT&T store to have them check if it is indeed blacklisted and they said that it is clean. While at the store, I decided to look through the phone for anything unusual. After checking the Status of the phone, I find that the IMEI value is 0. I then hit the *#06# menu and get a popup which says IMEI 0/04. I let the Sales Rep know and ask him if that could be an issue and he said that whoever I took it to might have messed up with the root and that there's nothing they can do since I don't have service with them.
I thought that maybe the phone wasn't connecting to the network because it wasn't set on the GSM radio so I used the *#*#4636#*#* menu but yet nothing happens. I added the APN values for T-Mobile (works for MetroPCS) and still no luck. I even tried factory resetting the phone but whenever I add the SIM card, I keep getting the same popup. In the Service Menu (*#0011#>>Back>>Key Input: 1) UMTS Main Menu, I hit [2] Version Info >> [1] SW Version >> [1] Read IMEI >> and it says "IMEI NOT ACTIVE."
I started looking around the net to see if I can restore and/or repair the phone and I've seen YouTube videos of people unlocking the code by using the Service Menu. Currently, I'm looking around the XDA Forums to see if there is anything I can try out. I'd appreciate the help. I do not want to install any ROMs on my sister's phone unless I absolutely have to. If anything, at the moment I'm trying to flash back to stock. Does anybody know anything about this issue? Also, if I am posting in the wrong area, I apologize for the inconvenience.
Click to expand...
Click to collapse
Heres my update. MetroPCS SIM card is "married" to each IMEI/PHONE. My phone in question (the ATT S3) was not correctly associated with my account. I called MetroPCS customer service (1-888-8METRO8) gave them the ATT S3 IMEI and the SIM number. within 10 minutes, the ATT S3 was up and running. I hope it helps.
Please provide feedback.
I had a similar issue with MM#6
I called MetroPCS - informed them I was receiving MM#6 error and asked them to 'activate' my phone.
Gave them my IMEI and within a few minutes, I was golden!
WORKED
Thank you for your update worked perfect...:d:d:d
clenceo said:
you're not alone on this one. I bought an at&t s3 and having the exact same issue as you are. Here's my story...lol. I met with a gentleman at the local at&t store. We checked the imei, verified it was in good standing. Since he's the original owner, i purchased the phone from him. I use my metropcs sim, and i get the same "mm#6" code you described. I'm very familiar with using at&t phones on metropcs. I have transferred two note 2s and an s4 to metro accounts with no issues at all. Btw...the imei is still in good standing & when i insert a metropcs sim, the ime still shows in the at&t s3.
My phone specs: Samsung galaxy s3
carrier: At&t
version: Android 4.3
what i've tried:
Downgrade to 4.1.1 (unfortunatley, bootloader can not be downgraded)
there's two things i can think of...the android version has something to do with it. Or...i've found out that my s3 was used overseas. And since your phone was from ebay, theres no telling how the phone was used.
My next step is to purchase a clean sim card from metropcs and have transferred to my account. I'll keep you posted on my findings. For now, i'd go to at&t store and use their sim and see if your imei comes back. Or downgrade the phone if possible and start from the bottom and work your way up.
---------- post added at 02:43 pm ---------- previous post was at 02:02 pm ----------
heres my update. Metropcs sim card is "married" to each imei/phone. My phone in question (the att s3) was not correctly associated with my account. I called metropcs customer service (1-888-8metro8) gave them the att s3 imei and the sim number. Within 10 minutes, the att s3 was up and running. I hope it helps.
Please provide feedback.
Click to expand...
Click to collapse
First time poster but have been browsing the forums for awhile.......heres my situation. I bought a used s5 on att that I used for 8 months on straight talks network without issue. moved to honduras this week and trying to get my phone set up on Claros network. Found out the phone was locked because of failure to complete contract from previous owner. Att wouldn't let me pay the remainder of previous customer and gave no helpful suggestions so a had a third party swap Imei numbers to a clean unlocked number from a identical phone (s5 sm-g900a) . new number is clean and unlocked but when I put the claro sim in im getting a mm6 code. Data work with the sim card but no phone\text. swapped back in my old sim card(straight talks) and do not get the code and shows bars for cellular. is this something I need to go back to Claro for( trying to make sure because my spanish is very bad and it takes forever to get things done) to update the imei number in their system or is this something I need to go back to the company that did the imei swap? Thanks For any help or direction as to where to go from there.
So I would like to use this Verizon phone with my carrier in Canada.
Simple version: I don't want to root it and I don't care about custom roms. I simply want to use the phone in Canada with another carrier. Is it possible?
Long version:
I got the phone (as a gift from my boss who didn't know what to do with it). Looked it up and found a thread on this forum pointing to this page on the Asus website (it's the not exact same model number, but there's no support page available for 520KL). I downloaded the official "Unlock Device App: Unlock boot loader" under the "Other" category and copied it to the phone and tried to run the apk installation. It gave me an error similar to "An application with the same name is already installed". I tried to look in the application list but couldn't find it to execute it. In any case, I then borrowed a SIM card from Bell Canada from the corporation I work for, and the phone had a notification "This is not a Verizon Wireless SIM card". I then updated the phone firmware (via wifi), and rebooted, and after a few seconds the error message disappeared, and behold I could make and receive calls. I'm not certain if this Bell card was special unlocked for roaming or something (being a corporate one).
In any case my personal phone is better, but I thought it would be a nice replacement for my father's one so I gave it to him. His old phone SIM format was not the same size, so I told him to go to a kiosk of his phone carrier (Telus Mobility) and ask the clerk for a SIM on his account that fit the phone. The clerk looked at the phone and said no, this cannot work, you have to call Verizon to unlock it. My father then called Verizon and they said they can't do that because it could be a stolen phone (it isn't) and that my corporation would have to call them to receive a code (?) to prove ownership. So now I'm a bit mixed up. Was the Telus clerk wrong and the phone would have worked if he just had insisted to get a SIM made, or are they both right and the phone IMEI is locked in a database somewhere and Telus won't be able to create a new SIM for it until my corporation really call them to transfers ownership?
So it's been a year, or 2 I can't remember since I last used this phone. But I bought this phone through Boost, used it on Boost without issues and then switched to another carrier with a new phone and number. Well 2 days ago I reactivated the S8 back on Boost. I received my SIM card booted up the phone and have 2 notifications. "Invalid SIM" and "Please contact Sprint to unlock device." I've spent a total of 2 hours on chat with Boost between 2 days troubleshooting and trying to figure it out.
Other thing I noticed, I do NOT have Mobile Network Settings in my phone. I even tried to search for it with no luck, I was going to check the APN but that also is no where to be found.
So I hopped onto a Samsung discord where someone advised that I re-flash the stock, which led me to this site to download Odin and Frija. Which I did, and after countless hours of trying to figure out why I kept getting a fail, I switched computers and successfully completed the flash. Cool. Phone boots up, but now it's stuck at 32% update. Get out of that, wipe the cache, reset the phone, it loads up.. Yay, NOT. Still no Mobile Network Settings, but I can search the APN, there is no APN and the "ADD" is grayed out. I'm still getting the same notifications "Invalid SIM" and "Please Contact Sprint to unlock device."
I'm not sure what else I can do, or if there's anything else I can do? I don't understand why it's telling me to contact Sprint to unlock, when It's a Boost Mobile Phone, with Boost apps, and Boost load up screen, purchased from Boost.
So it seems this may not be a phone problem, but a Boost Mobile problem. I just talked to a 5th person on chat and they told me that my phone is too old to work on their new network. They refuse to unlock my device, even though during my search for a fix I came across multiple people with my problem who either easily got their phone unlocked, or filed a complaint with the FCC to get their phone unlocked, and their phone worked.
Also, putting my IMEI in on T-Mobile, Cricket Wireless, and Metro all say my phone will work.. but Boost also said my phone would work.. again as it should it's a Boost phone.