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I have an X1i from O2 in the UK.
It has a few problems. First of all is the crack near the stylus, another is a crack next to the camera lens area, but the most annoying the 3.5mm jack being very very dodgy. It is difficult to get the right channel to work, that is using various sets of earphones including the SE supplied ones.
How do I go about getting a replacement? Is it O2 I need to speak to or is it SE?
You can go back to the store where you bought your X1.
If you ordered it through the internet, go to the site where you bought it.
Looks like I'll backup my stuff tonight and have a trip to the O2 shop!
Exchange??
Lokatho said:
You can go back to the store where you bought your X1.
If you ordered it through the internet, go to the site where you bought it.
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Click to collapse
Hi,
it would be nice if this would be so easy.
I have 3 cracks in the case by now and fighting about more than 7 weeks with Sonystyle and SE here in USA, guess what. NO replacement, they ignoring the emails, transfere me from one person to another and so on.
On top, i would have to pay for the repair.
So if you have other information or "written examples" for exchange, please share.
greetings
I went into the O2 store I got the phone from and they are willing to take it in for repair. There was no mention of cost and they said it'd most likely be replaced.
Also, is it best I flash my X1 with a stock firmware just in case they get arsey about custom firmwares?
ant_thomas said:
I went into the O2 store I got the phone from and they are willing to take it in for repair. There was no mention of cost and they said it'd most likely be replaced.
Also, is it best I flash my X1 with a stock firmware just in case they get arsey about custom firmwares?
Click to expand...
Click to collapse
Yes, because only if you have an original firmware will you receive any form of service.
An original firmware includes the updates as given in the thread by Pavel X1
Do you have to revert the spl back to normal? Will they check?
hi i just realise it too today my x1 has crack below the power button and the plastic caseing holding the battery i got it from o2 too but i got my phone through upgrade in november last year will they fix it? i didnt drop it or so this cracks just develop naturally thats not really good about the qc
ant_thomas said:
I went into the O2 store I got the phone from and they are willing to take it in for repair. There was no mention of cost and they said it'd most likely be replaced.
Also, is it best I flash my X1 with a stock firmware just in case they get arsey about custom firmwares?
Click to expand...
Click to collapse
Definitely yes!
Flash back to the stock O2 R10A ROM and flash the SPL back to the stock one while you're at it. It is the sort of thing that they do notice and bill you later on.
I'm also sending my X1i back to O2 for the crack by the battery compartment. I've had the phone less than 2 months. They're bringing my refurb handset tomorrow and taking my original one away. In fact my posting about it is here...
http://forum.xda-developers.com/showpost.php?p=3474988&postcount=680
X807, since you're in the UK, the magic words are "Sale of Goods Act, as amended" and "not fit for purpose". If O2 try to fob you off to SE, remind them that under the Sale of Goods Regulations you have the contract of sale with the retailer, not the manufacturer. It is up to the *retailer* to arrange repair or replacement.
Lokatho said:
Yes, because only if you have an original firmware will you receive any form of service.
An original firmware includes the updates as given in the thread by Pavel X1
Click to expand...
Click to collapse
Come to think of it... that question has always been at the back of my mind. What if your X1 was unable to power on? Had sent my X1 for servicing cos of that before. If that's the case you wouldn't be able to flash back to the original firmware. Guess that's one of the reasons for me holding back from using a custom firmware till now.
ZenithUK said:
Definitely yes!
Flash back to the stock O2 R10A ROM and flash the SPL back to the stock one while you're at it. It is the sort of thing that they do notice and bill you later on.
I'm also sending my X1i back to O2 for the crack by the battery compartment. I've had the phone less than 2 months. They're bringing my refurb handset tomorrow and taking my original one away. In fact my posting about it is here...
http://forum.xda-developers.com/showpost.php?p=3474988&postcount=680
X807, since you're in the UK, the magic words are "Sale of Goods Act, as amended" and "not fit for purpose". If O2 try to fob you off to SE, remind them that under the Sale of Goods Regulations you have the contract of sale with the retailer, not the manufacturer. It is up to the *retailer* to arrange repair or replacement.
Click to expand...
Click to collapse
Right, all sorted ROMwise, I went into the O2 shop where I bought it to sort it out and I was nicely informed (or maybe fobbed off) that another employee in the shop who will be in tomorrow and supposedly has an X1 and had the same problem. But what he did was find online a list of models which was in a bad batch, printed it off and took it to O2 and got an instant replacement in the shop. I've now come home with my X1 and I'm looking for said list. Bare in mind I'm dubious of anything official here.
Since I've been around these parts for long enough (Previous Orange SPV Original owner) I knew that surely here would be the first place to look. Only "list" I can find is on the first page of the cracks thread, and yes mine is one of them, 08W46.
Maybe this is the list, who knows, but I will print the page off and take it to them, and hopefully speak to this guy.
It seems the link in question was
http://xperia-x1.com/xperia-x1-starting-to-show-some-cracks/
So it's not official and the person who originally told me of an instant replacement it talking a load of bollocks.
I am now sending it directly back to SE. Hopefully I'll get a replacement but obviously I'm not overly confident.
u'll most likely get a new one.. i had an issue with my phone where the volume key wasn't working and sent the phone to SE and i got a new one in like 4days..
After waiting over a month for my phone to be fixed I finally got my Z1 back in the mail last week. First off the phone has the motherboard replaced so a new IMEI was given. This was a problem as Sony said my unlock would remain. Now it's not unlocked and I am still waiting for a code from sony one week later! Next up the speaker grill was missing after receiving my phone. And finally to my discovery I have noticed today my front camera does not work. I take a look at the lens and what do you know, no front camera lens. After over 5 calls to sony complaining with still no luck, agents keep telling me "were working on your case". I keep getting nothing but empty promises from Sony along with the standard "you will hear from someone in 24-48 hours" (they of course never call and I end up having to call them.)
What do I do. It feels like a dog chasing its own tail. No progress, just spinning in circles.
khhhhris said:
After waiting over a month for my phone to be fixed I finally got my Z1 back in the mail last week. First off the phone has the motherboard replaced so a new IMEI was given. This was a problem as Sony said my unlock would remain. Now it's not unlocked and I am still waiting for a code from sony one week later! Next up the speaker grill was missing after receiving my phone. And finally to my discovery I have noticed today my front camera does not work. I take a look at the lens and what do you know, no front camera lens. After over 5 calls to sony complaining with still no luck, agents keep telling me "were working on your case". I keep getting nothing but empty promises from Sony along with the standard "you will hear from someone in 24-48 hours" (they of course never call and I end up having to call them.)
What do I do. It feels like a dog chasing its own tail. No progress, just spinning in circles.
Click to expand...
Click to collapse
Where did you buy your Z1? Try to go to the store and ask for a replacement because of all the issues.
I wish. I bought the phone privately. Bell would not warranty me because I am not a Bell customer, so after 3 phone calls to Sony they decided to warranty my phone. After all, it is still a sony product.
krabappel2548 said:
Where did you buy your Z1? Try to go to the store and ask for a replacement because of all the issues.
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Click to collapse
khhhhris said:
I wish. I bought the phone privately. Bell would not warranty me because I am not a Bell customer, so after 3 phone calls to Sony they decided to warranty my phone. After all, it is still a sony product.
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Click to collapse
Oh, that's were the problem starts then.. You don't have a payment paper stuff (warranty sheet)?
What's wrong with your Z1 before sending it to Sony?
Sent from my SGP312 using Tapatalk
If you don't have paper and invoice you are lucky they even want to take it and do anything without paying them.
Of course, that's not the reason to do something like that but it's obviously results of a free repair
Sent from my C6903 using Tapatalk
Had a proof or purchase from the last owner but It's just bell would not honor me because I am not part of their monopoly. Sony claims bell handles all c6906 warranties, but ended up getting a repair because of this bell would not honor my warranty. Sony didnt even need my receipt either (The phone hasn't been out for a year yet). The phone originally had issues with random shut offs, then eventually just would not turn back on.
khhhhris said:
Had a proof or purchase from the last owner but It's just bell would not honor me because I am not part of their monopoly. Sony claims bell handles all c6906 warranties, but ended up getting a repair because of this bell would not honor my warranty. Sony didnt even need my receipt either (The phone hasn't been out for a year yet). The phone originally had issues with random shut offs, then eventually just would not turn back on.
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Click to collapse
Even if you aren't a Bell customer they have to help you in the first place. But like always it's ****ty when you buy a used device
Sent from my Xperia Neo using xda app-developers app
Previous owner knows the issue and probably sold it to you at a factor of price but not letting you know it. Sony repair centers are like lottery. Some are good and some are bad. They usually have contract with other companies to do their repair jobs.
I am not sure if Sony has repair center in Canada, but you can check the address you sent in on Google to see where it is.
Let fight to get it done right.
Sent from my C6916 using Tapatalk
In Canada, Flextronics does the repair.
It was the typical brick.
Maybe I'm lucky that they gave me a new device instead
I had bought it privately and with no receipt - but warranty wasn't an issue.
I gave Sony support the IMEI number and they gave me an RMA number with instructions.
Instead of shipping it, I brought it to Flextronics in person since it isn't that far.
Sony uses serial number to check actual mfg date of their products (imei for phones). If it is within a warranty period, they don't ask you receipt. Otherwise, you will be asked even you just bought within a few months.
Sent from my SGP312 using Tapatalk
Fellows,
Unfortunately, I bought the most defected Xperia Z2 unit ever, 14W17, below is my complain to Sony Middle East Facebook page, after sending them lots of emails with no response at all.
Please guys comment and share, help me put some pressure to force them to take any corrective actions
Update: i got a replacement
Where ever you got the phone from
Return it and ask for a replacement or a refund
Sent from my D6503 using XDA Premium 4 mobile app
Envious_Data said:
Where ever you got the phone from
Return it and ask for a replacement or a refund
Sent from my D6503 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
To do so I have to travel to another country, which is impossible to me, also the seller is not professional enough to ship the device directly to him, its almost like a device with no warranty, thats why i'm trying with Sony.
appreciate your comments there to apply more pressure.
Thanks
Then your problem might be with your seller, not with Sony
Hossam.Abdelsalam said:
To do so I have to travel to another country, which is impossible to me, also the seller is not professional enough to ship the device directly to him, its almost like a device with no warranty, thats why i'm trying with Sony.
appreciate your comments there to apply more pressure.
Thanks
Click to expand...
Click to collapse
ngvuanh said:
Then your problem might be with your seller, not with Sony
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Click to collapse
Sorry to say this, but have to agree here. The problem is the seller, since your device isn't under warranty.
I kinda feel Sony Middle East just like to screw us over. I brought the Z2 and I didnt get anything extra with the device. I didnt get the NC headphones or the dock or the cover, literally nothing. I literally feel that sony middle east is screwing us over.
I believe u should just go to the dealer who u brought the device from. If u have the warranty card u can just scan it and send it to Sony. Probably calling them would yield better results
vipaman said:
I kinda feel Sony Middle East just like to screw us over. I brought the Z2 and I didnt get anything extra with the device. I didnt get the NC headphones or the dock or the cover, literally nothing. I literally feel that sony middle east is screwing us over.
I believe u should just go to the dealer who u brought the device from. If u have the warranty card u can just scan it and send it to Sony. Probably calling them would yield better results
Click to expand...
Click to collapse
In KSA Sony World, we got the NC headphones for preorders only.
Super Prince said:
In KSA Sony World, we got the NC headphones for preorders only.
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Click to collapse
That is weird. I didnt get any thing. But then again I got it from Viva bahrain so kinda makes sense. But they should have thrown in something even the HTC M8 I got from viva had a case and a decent pair of earphones.
vipaman said:
I kinda feel Sony Middle East just like to screw us over. I brought the Z2 and I didnt get anything extra with the device. I didnt get the NC headphones or the dock or the cover, literally nothing. I literally feel that sony middle east is screwing us over.
Click to expand...
Click to collapse
You're lucky, in Poland its the same.
In India they dump us with smartband which nobody really uses, case which i don't want and say its free when its not.
Am waiting to get a box just like you got. I can always buy these extras in the future if necessary.
One Twelve said:
You're lucky, in Poland its the same.
In India they dump us with smartband which nobody really uses, case which i don't want and say its free when its not.
Am waiting to get a box just like you got. I can always buy these extras in the future if necessary.
Click to expand...
Click to collapse
Hahahaha If i were you I would just gladly take those accessories and sell them later on. At least there is some extra value. That's one of the main reason's I went for the Z2. Those extras do matter imo
vipaman said:
Hahahaha If i were you I would just gladly take those accessories and sell them later on.
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Click to collapse
Too much hassle.
vipaman said:
At least there is some extra value. That's one of the main reason's I went for the Z2. Those extras do matter imo
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Click to collapse
Please, you are buying a phone not because it comes with stupid obligatory 'gifts' that you cannot refuse.
So many companies are doing this now because psychologically it works and you proved it. I always say how much gifts are worth. they say x, so i say give me without gifts and deduct x. But you know what they only reduce by 20%x or they refuse. So value of 'gifts' is a lie.
This was with Z1, with Z2 they put the gifts inside the box (!)
You are lucky.
I have W17 batch one also, and thinking about it, the only things I can actually say is that I experience the call quality thing (which I think can be fixed by a software) and also the gaps issue which has not really been big of a deal till now (Never dipped my phone in water however).
Camera is fine, back cover good, Flaps are great here... Sorry u go t unlucky mate... I'm actually in the same situation as u. Imported phone from regular "unprofessional retailer", no warranty. Till now, Z2 didn't launch in my country. So, yh!
stanley08 said:
I have W17 batch one also, and thinking about it, the only things I can actually say is that I experience the call quality thing (which I think can be fixed by a software) and also the gaps issue which has not really been big of a deal till now (Never dipped my phone in water however).
Camera is fine, back cover good, Flaps are great here... Sorry u go t unlucky mate... I'm actually in the same situation as u. Imported phone from regular "unprofessional retailer", no warranty. Till now, Z2 didn't launch in my country. So, yh!
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Click to collapse
i will let you know if the call quality issue is software related or not .. as mine is going back to the retailer for a "repair " i would imagine they will probably just pop a new mic in it , as im running .402 which at this moment in the UK is the latest software. i have also had a display issue with the screen jumping to different screens on its own,but its only done this the once.
Super Prince said:
In KSA Sony World, we got the NC headphones for preorders only.
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Click to collapse
So i didnt wanted to start a new thread. So ill post here . I also bought My new Xperia Z2 from Saudi Arabia. It was w20 model had screen gaps issue both on front and back . Bought it from Sony store and they said that it will not effect waterproofness of the device. Even then i was careful but after a month it was full of finger prints and i decided to wash it and unfortunately water went inside . All flaps were closed and i double checked it . When i took it to service center they said no warranty if water went inside and they will send it to Dubai please check back after 2 weeks.
I posted on Facebook as they may help me but this was their reply was we are sorry and nothing else
On twitter they are not even replying. and they just say contact service center and all i hear from them is excuses. there is not a single scrtach on my device. Unfortunately there is no refund or replacement system here. Really disappointed with Sony services. I saved money for 6 months for this device
does any one bought the z2 from sony in dubai ?!
my uncle bought me and I will get it by next week .
so I want to know the problems with this version of the device ( sony dubai ) .
sony stuff told my uncle to close the camera before putting the device in the water !! weird :/
it should be water resistant and we can take photos under water !!
Muhammad Ta'lab said:
does any one bought the z2 from sony in dubai ?!
my uncle bought me and I will get it by next week .
so I want to know the problems with this version of the device ( sony dubai ) .
sony stuff told my uncle to close the camera before putting the device in the water !! weird :/
it should be water resistant and we can take photos under water !!
Click to expand...
Click to collapse
If they are any thing like sony Saudi Arabia then they dont even know their own stuff
Ok, my story with Z3 Compact ended not even started.
Yes, I got lucky and my screen cracked on itself without any force.
And it looked well as sony accepted the phone in US service center even though it was bought in UK.
That's where fun part stops.
First joke is a turn around time. 14 business day for a simple repair. that is at least 3 weeks! Who can wait phone that long?
That means I have to buy a new one and send sony to ebay when and if I got it repaired.
My guess is that people would buy anything else than xperia they just got broken.
What a stupid way to loose customers. Apple store would replace phone in store or take little time to resolve issue for example.
So after 16 business days I called just to hear that part is on back-order with NO ETA!
Also I was told that its not US phone so I should not even expect it to be ready soon.
Nice Sony! Good way to treat your loyal customers.
Seems like my first and last xperia phone unfortunately....
So if you still deciding ... Look at the other phones, that are more rigid or at least have a proper warranty service for 2014.
SonyXperia US has much to catch up.
Sucks man. My screen hasn't cracked yet but if it does this will definitely be my last Sony product.
I hope it won't. I am ok with stuff breaking as soon as you have a good service to get out of the situation.
Sony did not make that easy. The worst part is that there are no more good compact phones around except of iphone and galaxy alpha. which are worse than z3c in many ways.
Sucks that you're phone-less for so long, although Sony is fixing it despite being bought in the UK, which is more than they're doing for some people. Maybe the fact that it's a UK model is why they're not treating the repair with more urgency.
Other than Apple, which other phone manufacturer will instantly replace an unlocked phone as part of the warranty? Normally this is handled through carriers or (if you're lucky) the authorized retailer, but even they usually don't offer the same instant service as Apple. It's why Apple stuff costs so much. Well, that and the fact that iSheep will blindly pay for anything Apple :laugh:
pipspeak said:
Sucks that you're phone-less for so long, although Sony is fixing it despite being bought in the UK, which is more than they're doing for some people. Maybe the fact that it's a UK model is why they're not treating the repair with more urgency.
Other than Apple, which other phone manufacturer will instantly replace an unlocked phone as part of the warranty? Normally this is handled through carriers or (if you're lucky) the authorized retailer, but even they usually don't offer the same instant service as Apple. It's why Apple stuff costs so much. Well, that and the fact that iSheep will blindly pay for anything Apple :laugh:
Click to expand...
Click to collapse
For samsung, sony and all other manufacturers even if you pay premium price like note 4 for $700 and xperia Z3 $650 you get ****ty service. You wont get instant replacements what so ever.. No proper estimated ship dates, No proper customer support, No Earbuds bundled is what we pay for and seems you enjoy it more
demon_xxi said:
Ok, my story with Z3 Compact ended not even started.
Yes, I got lucky and my screen cracked on itself without any force.
And it looked well as sony accepted the phone in US service center even though it was bought in UK.
That's where fun part stops.
First joke is a turn around time. 14 business day for a simple repair. that is at least 3 weeks! Who can wait phone that long?
That means I have to buy a new one and send sony to ebay when and if I got it repaired.
My guess is that people would buy anything else than xperia they just got broken.
What a stupid way to loose customers. Apple store would replace phone in store or take little time to resolve issue for example.
So after 16 business days I called just to hear that part is on back-order with NO ETA!
Also I was told that its not US phone so I should not even expect it to be ready soon.
Nice Sony! Good way to treat your loyal customers.
Seems like my first and last xperia phone unfortunately....
So if you still deciding ... Look at the other phones, that are more rigid or at least have a proper warranty service for 2014.
SonyXperia US has much to catch up.
Click to expand...
Click to collapse
feel your pain, going through the same thing:
http://forum.xda-developers.com/z3-compact/help/handtec-returns-t2919883
was really glad sony USA would do warranty repair for my phone.. although 14 business day turnaround time seemed like a lot (3 full weeks regularly), but ok. they never emailed me to say they received it - no emails for anything in fact. i had to chat with them to confirm they had received it. and then they returned it to me in about a week - shipped it out in under a week, actually. although i wouldn't have known it had i not seen the 2nd delivery attempt notice on my door. had they emailed me, i would've been looking out for it and had it a few days sooner.
all that's fine, it's their stipulated process and timing, i just could have used some communication throughout. but then comes the icing on the cake. they removed the SIM tray from the phone and sent it back to me without it. so my phone is useless as a phone for a week now, and i'm still waiting to get a replacement or hear anything about it. they've stopped responding to my daily follow-up emails.. the latest response i got had an order number of some kind but no idea where i can put it to check status (it's no retail order number or anything). no tracking. just a blurb that it may take 14 business days to send out a SIM tray to me. and here i thought when i called they'd be like "oh sh*t, we'll get one right out to you asap". but i had to go through this RMA process a second time in order for them to send this to me. i've now owned the phone for 6 weeks, and only 3 of those have i been able to use it. first experience with sony not going so well.
mohlsen8 said:
feel your pain, going through the same thing:
http://forum.xda-developers.com/z3-compact/help/handtec-returns-t2919883
was really glad sony USA would do warranty repair for my phone.. although 14 business day turnaround time seemed like a lot (3 full weeks regularly), but ok. they never emailed me to say they received it - no emails for anything in fact. i had to chat with them to confirm they had received it. and then they returned it to me in about a week - shipped it out in under a week, actually. although i wouldn't have known it had i not seen the 2nd delivery attempt notice on my door. had they emailed me, i would've been looking out for it and had it a few days sooner.
all that's fine, it's their stipulated process and timing, i just could have used some communication throughout. but then comes the icing on the cake. they removed the SIM tray from the phone and sent it back to me without it. so my phone is useless as a phone for a week now, and i'm still waiting to get a replacement or hear anything about it. they've stopped responding to my daily follow-up emails.. the latest response i got had an order number of some kind but no idea where i can put it to check status (it's no retail order number or anything). no tracking. just a blurb that it may take 14 business days to send out a SIM tray to me. and here i thought when i called they'd be like "oh sh*t, we'll get one right out to you asap". but i had to go through this RMA process a second time in order for them to send this to me. i've now owned the phone for 6 weeks, and only 3 of those have i been able to use it. first experience with sony not going so well.
Click to expand...
Click to collapse
Haha and they wonder why their sales are falling..
i bought their protection plan for $50.. 2 years covered and they will send me a loaner asap when i send my phone in for repair.
radiohead14 said:
i bought their protection plan for $50.. 2 years covered and they will send me a loaner asap when i send my phone in for repair.
Click to expand...
Click to collapse
where did you get that for $50? online it says 79?
sravanz said:
where did you get that for $50? online it says 79?
Click to expand...
Click to collapse
employee discount :good:
Where can I get the plan for at least 79? Can I get in in USA for phone I got from Clove?
I'm willing to pay for the plan as soon as it has accidental damage coverage. This is better than going with 3rd party warranty coverage.
Fond here http://store.sony.com/gsi/webstore/...le-Phones-Protection-PLUS-Standalone-Warranty
It says $59.99 + tax I assume.
Will check tomorrow if I can get it for the phone that already went to the service.
Really had no idea that sony has these extra plans for phones.
From my previous experience I had AHD warranty for 3yrs for my laptop from Sony Japan and they easily fixed all issues with shipment around the week even when there was a disaster going in Japan few years back. Japan service worked like a clock. They would also fix issues that I did not report. Just to replace components with fresh ones.
U guys are complaining because it took a week to get a phone not warranted in the usa to be fixed for free.... Try samsung or any unlocked, non apple phone and youll beg to go back to sony.
Oh and apple makes you pay for out of warranty repairs anyway. Like cracked screens.
The biggest joke is the screen cracked by itself. What's this Sony?
i had the back glass crack by itself here in the uk, sony repaired the device for free under warranty.1 week turn around time.
Just as a heads up, most decent credit cards give you an additional year of warrenty (on items costing up to $500) on purchases made with the card. This includes SonyRewards, which also provides 90 days accidental damage protection on purchases up to $500.
When I had a Samsung S4 Active I sent it twice for warranty repair. 2 weeks was normal turn around. Quit complaining.
Just to cool down the drama I see a UPS notification today that my phone is coming home.
I still think that 3 weeks is too much for screen repair. It takes less than a hour to replace it.
It would be ok if I have to wait 3 weeks for TV or Vacuum cleaner but its hard to survive without daily driver as a phone.
Good that I have dozens phones at home to use as a replacement, most people don't. I'm just saying that this is the way for Sony to loose customers.
For most it is better to go to Apple Store, PAY and get it fixed asap than look for a replacement phone, PAY for shipment and wait ... IMHO
Where Sony could improve even with current approach is bring more transparency and feedback. They have not notified me about receiving the phone nor about the backorder delays.
The simplest check my RMA status page would help a lot. I guess it is much more expensive to have staff answering phone calls and chat about RMA status. And all they can say - in progress or yes/no received.
The other way to improve is to start using quality glass and make more durable back for the phones
Meanwhile I started considering LG G2 or Nexus5 as a possible alternative. They are pretty old but still excellent phones. Also fragile though but less.
I feel your pain. I dropped my z3 compact here in the uk and cracked my screen. I sent it off to Sony mobile repair company in the uk and they said that it would take 14 days to come back. They quoted me £97.30 for the repair which is ok I guess, I mean i did drop it. After about a week thee website said that they had diagnosed the phone and it needed a new screen (genius) but that part was out of stock. What kind of repair service doesn't have replacement screens in stock, nice one Sony, how is this your official repairer?
I then found out that I had phone insurance through my work and for £50 I could get a new phone. So I decided to contact the repairer to cancel my repair and get my broken phone back. Despite ringing the repairer numerous times they wouldn't send it back even though every time I spoke to them they said it was in the process of being done. After 10 days I decided to contact Sony customer support and to be fair to them they got it sorted and had my phone back 4 days later. So i get a new z3 compact from my insurance company, and guess what the new phone's battery is ****ed. It drains like 25% every three hours and cant make it through a single day. So I'm back onto Sony and they say it needs to go off for repair. Yep, brilliant so i can wait another 10 days for you to tell me you don't have any parts in stock. So frustrating.
Blimey mate that's rough
Sent from my D5803 using XDA Free mobile app
After seeing so many posts about how terrible Sony's customer service and repair centers are, I was determined to find a fix for my phone and only come crawling back to Sony as a last resort. Here's what happened:
The top speaker of my phone became much quieter than the bottom speaker. It was only playing sounds at less than half the volume of the bottom speaker. I tried rebooting, resetting, and using Sony's PC companion to repair and reinstall new firmware. Nothing worked. I called Sony support (USA) and told them all of the above. They gave me an RMA#, I mailed my phone to them, and prepared to wait up to 14 business days. Surprisingly, my phone was returned to me in just 7 business days, which meant it spent 6 of those days on a truck an only 1 day at Sony's repair facility in Texas.
The phone was packed very nicely and came with a single piece of paper listing the parts that were replaced. The list basically included the entire exterior of the phone (front, back, and all four sides). It looks like a brand new phone! I turned it on and to my disappointment, they had upgraded my phone from 4.4.4 KK to 5.1.1. LP. I had intentionally stayed on KK because of the battery life and greater control of notifications. I figured this was no big deal though because I could just flash the backup I made before sending in the phone for repair. But another surprise - the phone is no longer rooted! Well, at least the top speaker works properly again. It's so loud, it made me think speakerphone was turned on the first time I made a call. Didn't realize how bad it had become...
(3) Takeaways from this experience:
1. Sony honored my warranty despite the phone being rooted
2. Sony repaired my phone to a like new condition
3. Sony did this in less than a week
Now it's time for the next test - how long can I use the stock ROM before I can't take it anymore and root? I give it about a week...
Had the same experience, and same issue about the earpiece actually, among others. It took them only a few days and it looked like they sent a brand-new phone.
Sent from my GT-I9100G using Tapatalk
They sent mine back in the same box, by itself, and the problem with the audio port happened again after one month.... Probably that USA support is better than UK
I bought the extended warranty when I got my Z3 Compact from the Sony store. Headphone jack issue came up and I called Sony support. They were going to send me a replacement phone in a couple of weeks. I got a call one week later saying they were out of stock on the phone but offered to send me a check of $529.99, the price I paid for my phone and also keep it. Needless to say I took the offer and I now have a Z3C that I bought for $79. In the US btw.
I also had a success story with their service :
my front screen was separating itself from my phone slowly but surely. So I had a gap of 1mm between the screen and the body of my phone at the left top corner. So I emailed them, they told me to sent my phone to the repair center, I did it (had to pay the post fee) and it came back with three sheets of paper with all the stuff they replaced, from the glass to the plastic corners including the SD card holder and the flaps and a lot of small stuff (like small screws)
They were pretty quick, quicker than the delivery (they used DPD, but those are sooo bad, awful.)
NB : I first unrooted my phone before sending it back.
PS : on a side note, do you have any figure concerning the battery life of 4.4 vs 5.1 ? I'm a SlimRom user and I find that battery life was better a year ago, but I'm not sure if it's just subjective or if it's actually the case. I'm also unsure whether I wouldn't be better off if I were on real stock Rom, because I noted that I'm loosing a lot of perf with SlimRom (Antutu dropped from 51k to 38k, e.g)
I purchased mine from ebay and i think the person selling it knew of the sudden death issue that was causing a lot of issues with this phone. I was unaware after purchasing but soon found out after my phone wouldn't turn on and would randomly turn off. I did some research on the issue but could never resolve as it had a bad chip or something, i forget. I looked into the warranty & it was still under warranty (don't think the person who sold it knew the phone was still under warranty) i sent it in and they replaced it with a brand new phone. I bought it cheap on ebay & got a brand new phone out of the deal, so i'm quite pleased to say the least.
i sent my phone to sony twice with single warranty.. and for the second time the phone was unlocked.
Sent mine in 1.5 weeks ago because the vibration alert wasn't working correctly anymore - mechanical issue. Would work for a while when applying pressure to the phone at a certain point so obvious loose connection.
Got it back, issue fixed.
Mate of mine has a faulty audio jack. I had made him a little guide what to do since I did the process before. Might as well share it here. We live in the Netherlands.
Hi,
These are the steps you will have to do to get your phone fixed. Good luck.
1. Make an account on this page
https://account.sonymobile.com/nl-NL/#/signin
2. Find your IMEI number of the phone. This you can find*
Settings>About Phone>IMEI information
3. Register your product on the sony website
4. click on support, there it will show your warranty period. (mine says*GARANTIE VOOR: 05/01/2017)
5. send an email to*[email protected]*and specify your problem and the following details:
problem:*
faulty audio jack
Model:*
Sony Xperia Z3 Compact
IMEI:
phone number:*
address:*
6. Wait for the service ticket, and send it to sony. 1-2 weeks.
Doei!
I had to send my phone two times. First time the sd card slot spring had problems. The second time was also about the audio jack, which sony bricked during the first repair. Ever since the back panel doesn't stay put. Still, all other internals got fixed. All without a proof of receipt. This is a second hand phone.
Sent from my D5803 using Tapatalk
Success story here in the UK too.
Magnetic charge port got pulled out of my Z3 compact by the Magnector X-202 charger (had been using it for a year) was still within my 2 year warranty. Sent off to Sony and they collected it, replaced the screen (even though there was nothing wrong with it) & the whole casing and sent it back all within 7 days. I thought they'd just stick another magentic charge port in and be done with it. Don't know if it's a coincidence or not but the audio sound louder and better since the repair too, but that might just be due to using my old HTC Desire as a temporary phone.
Very happy with the service.
I had a similar success replacing mine after it got water in it despite all the flaps being closed. It was still within warranty. It took a few weeks because it needed to be tested, but they honored it and sent me a new unit. I suspect it was because I also had a Magnector charger that pulled the magnetic charge port out of the phone. Probably broke the water-tight sealing. All things considered, even if you don't know if it will be covered, go ahead and ask anyway. You might be surprised.
Hey,
also a success here. Send in for warranty with a fault headphone jack, low volume Speakers and a Connection error from pc to phone. Got a complete new model (ist also locked ) yeah
I purchased the phone from Sony Online in Dec-2014 w/ 2yr extended warranty, phone back is now separating from phone. I emailed Sony Support, they said phone was past warranty (WTF?). I phoned them, support said they don't have enough parts to fix phone so they will buy out my 2yr warranty. I'm getting my $$$ back.
itsmeinarizona said:
I purchased the phone from Sony Online in Dec-2014 w/ 2yr extended warranty, phone back is now separating from phone. I emailed Sony Support, they said phone was past warranty (WTF?). I phoned them, support said they don't have enough parts to fix phone so they will buy out my 2yr warranty. I'm getting my $$$ back.
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How do you plan to fix your phone, or will you just use the money toward an upgrade?
Sent from the only flagship device that can fit in my hand... Sony Experia Z3 Compact
PuffDaddy_d said:
How do you plan to fix your phone, or will you just use the money toward an upgrade?
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Click to collapse
I respect Sony Support (they treated my right on PS2, Camera and now Phone). That's why I went with a Sony phone. Not sure when I'll replace my phone, the case holds it together. I figure it'll be good for 2 more months .... see what new phones are out.
I also sent my phone for repairs on July 13, 2016.
The SD card socket was broken mechanically, the memory cards wouldn't stay inside.
They sent me a completely new unit on July 26, 2016 after only 10 working days.
Since now they're selling the Z5, I think they prefer just to send a new Z3C than to waste time trying to solder/desolder parts.
Ketoth said:
I also sent my phone for repairs on July 13, 2016.
The SD card socket was broken mechanically, the memory cards wouldn't stay inside.
They sent me a completely new unit on July 26, 2016 after only 10 working days.
Since now they're selling the Z5, I think they prefer just to send a new Z3C than to waste time trying to solder/desolder parts.
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Lucky for you...I have the same problem and they ain't doing sh*t about it...in Kuwait btw...where r u located?mine is still under warranty btw....
subinsg said:
Lucky for you...I have the same problem and they ain't doing sh*t about it...in Kuwait btw...where r u located?mine is still under warranty btw....
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I'm in Germany... but did you apply directly from the Sony Mobile website? (link here)
I registered my phone online with the IMEI when I bought it.
Then I just logged in, clicked "Repair" under my devices and they sent a box directly to my house.
I packaged the device, sent it by post and they notified me when they received it.
Hopefully you can also get good service over there!
Good luck
Ketoth said:
I'm in Germany... but did you apply directly from the Sony Mobile website? (link here)
I registered my phone online with the IMEI when I bought it.
Then I just logged in, clicked "Repair" under my devices and they sent a box directly to my house.
I packaged the device, sent it by post and they notified me when they received it.
Hopefully you can also get good service over there!
Good luck
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Click to collapse
So much for online repair...?
My magnetic charge port has come out again after being repaired in April this year. Sending it off for repair again, hopefully will go as smoothly as last time.