Hi,
My S Pen started to come apart yesterday (the silver end from the main body), then today when i went to pull it out only the silver bit came out and it won't go back together.
I rang Samsung to try and get a replacement under warranty but they said as its an accessory i would have to buy a new one.
Does this sounds right? Surely the S Pen is more than an accessory and should be replaced under warranty as it has broken after 7 days of normal use
Sent from my GT-N7000 using xda premium
I'd return the phone for a replacement from where you bought it
I've got in contact with them. Only thing is i really don't want the hassle of flashing back to a stock rom and then returning it all the way back to Amazon.de and waiting for a replacement.
I had to have a replacement sent in the first place as the first one went 'missing'during delivery
Sent from my GT-N7000 using xda premium
Wow! That's bad luck!
Mine came apart on the first day after trying to grab it from the back, but after a while managed to put it back together. Takes some time and found slowly twisting it until the button becomes operable works best. But have to line up the indent before twisting...maybe yours still can be saved.
Sent from my GT-N7000 using XDA App
I had a similar issue with the Dell x51v PDA a few years back, within a couple of weeks the stylus broke, so contacted Dell who insisted I would have to buy a new one, and they only sell in sets of 3 at £20 or so. I found on a forum that others had had similar problems and Dell USA had replaced for free, so I called back to Dell support and forwarded them links to those same posts and suddenly the response changed, and I got a free stylus 3-pack sent to me.
They were trying to fob me off with "we quality check every item" and such like, but as I explained to them, their process would never be doing full quality checks on every single, individual stylus manufactured, QA is usually sampled a few per batch or it would massively delay production.
Since it sounds like you are not alone with broke stylus problems, maybe all contact Samsung and reference each other and see if they will play ball and replace them for you
Dave
i have the same prob as the OP, but i dont know how to get the main part of the s pen out of the note!
where on earth can i buy a new s-pen? mines the white one too, but i think id settle for black
having trouble finding a replacement anywhere. I see places listing the official s-pen holder which includes a spare s-pen but no one has any stock.
Looks like the s pen is not so good quality. Im sure going to look after mine carefully ;(
Sent from my GT-N7000 using XDA App
grasshoxda said:
i have the same prob as the OP, but i dont know how to get the main part of the s pen out of the note!
Click to expand...
Click to collapse
Try this video, im sure the rest of your broken s pen will come out.
http://www.youtube.com/watch?v=4RgG3bl82HE&feature=youtube_gdata_player
Sent from my GT-N7000 using XDA App
thanks, my gf got it out for me
. now im trying to find where to get a new one
grasshoxda said:
thanks, my gf got it out for me
. now im trying to find where to get a new one
Click to expand...
Click to collapse
Try read the manual come with your box. Its clearly say, not include under warranty and you can purchase it from your closes samsung distributor
Sent from my GT-N7000 using XDA App
grasshoxda said:
thanks, my gf got it out for me
. now im trying to find where to get a new one
Click to expand...
Click to collapse
I got a toshiba tablet pen a couple of weeks ago, it works a treat and it's nicer to write with a full size pen...
I don't have enough posts here to send a link, but if you search amazon uk for B000FG68FA it should work.
Also, the eraser on the other end of the pen works.
Same same,
White 9220.. and i thought it was because i have a Chinese one lol.....
push the glass and never saw the back of the pen fly that high
Made sure that the position is correct so it still worked on the note.... then lot of 3 second super glue....
now i can relax and push the pen thru my glass
Related
I am not affiliated in any way...
Just thought it was a good deal...
I just order'd mine. Payed 2.85 for shipping thats it.
http://www.stealthguards.com/
IF YOU WANT TO SEE A REVIEW : http://www.youtube.com/watch?v=AlwepqVDSb0
awesome thanks, just bought one
i like that it coveres the entire face. give a review when you get it.
ordered two the other day. waiting for them to come
Great find.
Sent from my SCH-I500 using XDA App
Mylt1 said:
i like that it coveres the entire face. give a review when you get it.
Click to expand...
Click to collapse
For sure... i hope they are good...even if they arent... it was only 2.85 hahahaha
These are terrible. They are not properly cut. Avoid.
I got one a while ago (posted in turn Fascinate accessories forum about it). I'm only using the back part for extra grip so far. Yeah, they're not cut the greatest, but it's really not that hard to pull the apart, just might need a tweezers or something. Anyway, for the price, you can't go wrong.
Sent from my SCH-I500 using XDA App
It wasn't bad for 2.85, but like they said, the back only covers the actual back and not the sides. The front was cut great but there was a defect in my front screen and it has lines running down the whole right side of the screen. Other than that it's awesome.
I really like mine, for less than $3.00 you can't go wrong. Read the instructions before you install though.
Sent from my Voodoo'd Fascinate using XDA App
I bought the Extreme Guard ($5 shipped from Amazon) before seeing this. It works very well. My only complaint is that while it covers the sides/edges they could've done a little better getting the cut-out to get the entire surface (it covers about 98% of the back but there are small gaps on the corners where the phone curves). Overall it was a solid deal as well. I can't comment on the screen protector's quality as I already had another one on that I like and haven't felt like swapping it out yet.
I can't post links yet but you shouldn't have a problem searching for it on Amazon
Fishy...
Anybody else getting the StealthGuards website complaining that cookies are not enabled, and a little how-to guide on enabling them in Internet Explorer?
First of all, Cookies work for me on other websites JUST fine in both Chrome and Firefox. No problems. So it seems like the Stealth Guards website wants me to be using IE. ...Like I said, it feels fishy. Maybe it's just a glitch on the site for tonight.
Regardless, I'm updating my copy of MalwareBytes(.org) and running a scan. Call me paranoid. Whatever. Oh. and they have the price for the Fascinate screen protector listed as "free" right now too.
*edit* it could be just b/c I wasn't logged in yet that it wouldn't allow me to "add to cart" but every legitimate website I've gone to in the past few years has simply asked me to sign-up/sign-in after clicking add to cart.
I saw a couple other forums where people said that the website felt shady as well. I guess I'll stick with my Invisible Shield. It may have cost a lot more, but I've already used the warranty once, and I used it once or twice on my old Cowon S9 player as well.
Hmmm about those cookies
I actually did experience the exact cookie issue your referring too, however it cleared itself up when went to the website directly and did not use the provided link to the item.
The issue occurred in FFox, Chrome and IE8 which is why I got a little suspicious, but as I said as soon as went the web home as it were, the issue was resolved.
DarkAgent said:
These are terrible. They are not properly cut. Avoid.
Click to expand...
Click to collapse
mine for my Fascinate was perfect, no different than the Zagg product bought two years ago for my LG enV Touch , which still looks new to this day
Have any of you received yours? I'm about to file a paypal claim. Over 2 weeks since I ordered.
I got mine. It took about a week and a half. It just comes in a regular envelope so make sure you don't throw it out with the junk mail.
Sent from my SCH-I500 using XDA App
redlinegts85 said:
Have any of you received yours? I'm about to file a paypal claim. Over 2 weeks since I ordered.
Click to expand...
Click to collapse
Dont do that bro.....they aren't fast..like mentioned it will come in a plain envelope, looks very much like generic junk mail....some people have tossed them I think without knowing it
Sent from my SCH-I500 using XDA App
Got mine...for 3 bucks i am impressed. Very similar to zagg.
Sent from my SCH-I500 using XDA App
Can you take these off and reapply or will that just mess them up?
Mine took around 2 weeks as well, as mentioned it will be in plain white envelope your "not to bad of a Zagg knockoffs" will be incognito appearing as junk mail. Although getting all the bubbles out on the battery cover is difficult (as other brands may be as well) I'm sure they will work out fine.
*side note*
Verizon sales new fascinate battery covers for about 5.00$ free shipping, I ordered 2 with government discount for 8.00 shipped. I'm coating one with spray on rubber insulation like used on grips for tools. To get a good no slip grip. 8.00 at Home Depot in a spray can in flat black.
The dis-assembly went rather smoothly. When I was kind of finangling to get the new digitizer on, I noticed that the actual strip had become lose. I believe this may have been caused by the heat of my hand - or perhaps it was fault to begin with.
Now looking at the circuitry and the ribbon itself, it doesn't seem like anything is broken. Would there be any way for me to adhere the ribbon back on properly in order to make my digitizer work again? I don't really have the money to shell out for a brand new one and this is a bit of a pain in the butt.
Thanks in advance.
- Ben
breeezzz said:
The dis-assembly went rather smoothly. When I was kind of finangling to get the new digitizer on, I noticed that the actual strip had become lose. I believe this may have been caused by the heat of my hand - or perhaps it was fault to begin with.
Now looking at the circuitry and the ribbon itself, it doesn't seem like anything is broken. Would there be any way for me to adhere the ribbon back on properly in order to make my digitizer work again? I don't really have the money to shell out for a brand new one and this is a bit of a pain in the butt.
Thanks in advance.
- Ben
Click to expand...
Click to collapse
I think it may be a fault in the replacement you ordered and should request a new one. The "heat" from your hand couldnt have done that, and if it did, that would have happened anyway because the internals of the phone would get much hotter
Wond3r said:
I think it may be a default in the replacement you ordered and should request a new one. The "heat" from your hand couldnt have done that, and if it did, that would have happened anyway because the internals of the phone would get much hotter
Click to expand...
Click to collapse
I'm fairly sure it was quite loose right when I took it out of the package. It pretty much slipped off kind of like a soapy sticker. This can't be right, can it?
Wond3r said:
I think it may be a default in the replacement you ordered and should request a new one. The "heat" from your hand couldnt have done that, and if it did, that would have happened anyway because the internals of the phone would get much hotter
Click to expand...
Click to collapse
+1if it couldnt withstand a soft install then it prolly wouldnt have have lasted a week inside the phone anyway send it back in just tell em they sent ya junk
Sent from my MB860 using Tapatalk
ltdanno360 said:
+1if it couldnt withstand a soft install then it prolly wouldnt have have lasted a week inside the phone anyway send it back in just tell em they sent ya junk
Sent from my MB860 using Tapatalk
Click to expand...
Click to collapse
Perfect. The part definitely seemed strange from the get-go. The company offered me 10% off, which I don't really feel is fair if the part is actually defective.
I've linked them to this thread, so if some more people could chime in that would be absolutely great.
So the part is defective and they wont replace it free?
Nice business model. Sounds shady.
Sent from my MB860 using xda premium
Yeah it defiantly must be dodgy as I have broken my screen and fitted a new digiziter and it has functioned flawlessly. No damage whatsoever during installation, you should defiantly get a refund
sebbo90 said:
Yeah it defiantly must be dodgy as I have broken my screen and fitted a new digiziter and it has functioned flawlessly. No damage whatsoever during installation, you should defiantly get a refund
Click to expand...
Click to collapse
Thanks so much for the input guys.
let me gess did you buy from repair universe ive heard people say that there lcd screens and digitizers were broken upon arival and the company failed to make good on it claimed they were broke during installation (soo bs ) :banghead:
Sent from my MB860 using Tapatalk
breeezzz said:
Perfect. The part definitely seemed strange from the get-go. The company offered me 10% off, which I don't really feel is fair if the part is actually defective.
I've linked them to this thread, so if some more people could chime in that would be absolutely great.
Click to expand...
Click to collapse
Threaten to get BBB involved. That's the only way I got repair universe to send me a replacement after many emails about the matter. The digitizer they sent me had the ribbon cut nearly in half. Gave me the run around about how their stuff is fully tested before leaving the site and if I could take a picture. I told them all I wanted was my digitizer and if they couldn't honor their return policy I would call BBB and report. I was given the RMA the next email.
Sent from my MB860 using XDA App
pre4speed said:
Threaten to get BBB involved. That's the only way I got repair universe to send me a replacement after many emails about the matter. The digitizer they sent me had the ribbon cut nearly in half. Gave me the run around about how their stuff is fully tested before leaving the site and if I could take a picture. I told them all I wanted was my digitizer and if they couldn't honor their return policy I would call BBB and report. I was given the RMA the next email.
Sent from my MB860 using XDA App
Click to expand...
Click to collapse
It's sad it has to boil down to that though.
Hopefully, though, intervention will either get you your money back or a replacement.
Sent from my Galaxy Nexus using Tapatalk
nosit1 said:
It's sad it has to boil down to that though.
Hopefully, though, intervention will either get you your money back or a replacement.
Sent from my Galaxy Nexus using Tapatalk
Click to expand...
Click to collapse
I agree, but like you said. When you are dealing with an internet company with no supposed phone support, sometimes that's what needs to be done. Although I did eventually find a phone number for them, I didn't need to use it before they finally made it right.
Sent from my MB860 using XDA App
Sometimes while watching the screen, every now and then I get a flicker, I only noticed it when I was staring at the screen reading a book, if so I am sad because my OTG cable just arrived and I was having so much fun
Your life is ruined.:thumbdown:
Sent from my Galaxy Nexus using Tapatalk 2
well... at least it works and theres no other horrible problems so I can still play with it until google send me a new unit :silly:
Reckon I should wait a few months so I guarentee a unit from the new batch, or just do it now?
You know what. As I was reading your post I started to see tons of flickering. Thanks a lot. Lol jk. Better now than later. I'm still in my 15 day window
I'm stuck dealing with Asus.
I'm leaving the country for a 3 week vacay so I can't deal with a 4th exchange from Google Play.
davidcampbell said:
well... at least it works and theres no other horrible problems so I can still play with it until google send me a new unit :silly:
Reckon I should wait a few months so I guarentee a unit from the new batch, or just do it now?
Click to expand...
Click to collapse
I think it's worth a shot. My replacement is perfect, much like many of the initial batch / recipients. Risk you take, right?, jumping on that first wave. Seems like things have settle down, think the negative outcry is just more easily heard thAn the positive.
Sent from my Galaxy Nexus using Tapatalk 2
Definitely going ahead and do an exchange now. Got my replacement unit today and this one doesn't have a flicker problem at all. My last one had really bad flicker.
Sent from my Nexus 7 using xda app-developers app
Well I only got it last week so that makes it better if I submit that its faulty at this point..
might seem like a stupid question, but where the hell do I go to organize a replacement
I've seen the flicker on mine and called to replace it. I was told to try a factory reset to see if it was hardware or software. I said I'd try tomorrow and call back/set up replacement if it doesn't work. What do guys think? Could it be software?
Sent from my ADR6425LVW but let's act like it's my nexus 7 using xda premium
I received my Nexus 10 in the mail today (I thought I would never get off of work!) and when I opened the shipping package I noticed the actual Nexus box with the stickers on it saying "If this seal is broken, do not accept", the seals were in fact, broken. A bit disappointed, I figured since they were already tore I might as well look inside. Everything inside looks completely perfect and doesn't seem to be tampered with at all. As you see in my signature, it hasn't stopped me from using it (and loving it!) but I was just curious to know if anyone else had this happen. The tears aren't clean, and actually look like they could have occurred during shipping (that's what I'm telling myself anyways), but I've kept all the static wrapping on the device for the time being in case an issue comes up I can report the broken seal on arrival...hopefully their support doesn't read this thread. Haha.
Sent from my Nexus 10
Reamer09 said:
I received my Nexus 10 in the mail today (I thought I would never get off of work!) and when I opened the shipping package I noticed the actual Nexus box with the stickers on it saying "If this seal is broken, do not accept", the seals were in fact, broken. A bit disappointed, I figured since they were already tore I might as well look inside. Everything inside looks completely perfect and doesn't seem to be tampered with at all. As you see in my signature, it hasn't stopped me from using it (and loving it!) but I was just curious to know if anyone else had this happen. The tears aren't clean, and actually look like they could have occurred during shipping (that's what I'm telling myself anyways), but I've kept all the static wrapping on the device for the time being in case an issue comes up I can report the broken seal on arrival...hopefully their support doesn't read this thread. Haha.
Sent from my Nexus 10
Click to expand...
Click to collapse
Last sentence is the best thing I have ever read on XDA. lol. If I were you id contact where you bought it from and say it arrived with broken seals. You may be compensated with some extra gift cards or something.
Sent from my SCH-I605 using xda app-developers app
hoodratchandler said:
Last sentence is the best thing I have ever read on XDA. lol. If I were you id contact where you bought it from and say it arrived with broken seals. You may be compensated with some extra gift cards or something.
Sent from my SCH-I605 using xda app-developers app
Click to expand...
Click to collapse
Lol. Well I bought it directly from Google and what I've heard about their customer service that is unlikely. I'll give it a shot though. Thanks.
Sent from my Nexus 10
I have ever had the same thing. But I just ignored it because the device can be used normally.But I think we can contact the support center to give them our feedback and let they improve it.However, just annoying.
Dannyada1988 said:
I have ever had the same thing. But I just ignored it because the device can be used normally.But I think we can contact the support center to give them our feedback and let they improve it.However, just annoying.
Click to expand...
Click to collapse
It sucks that it happened to you too, but I'm glad I'm not the only one. I'll let support know and they'll probably ignore it, but we'll see. I don't plan on returning it unless I have issues, and I'm not seeing any yet.
Sent from my HTC One X
Reamer09 said:
Lol. Well I bought it directly from Google and what I've heard about their customer service that is unlikely. I'll give it a shot though. Thanks.
Sent from my Nexus 10
Click to expand...
Click to collapse
They will suggest you get a replacement. If you're happy with what you have then I suggest you keep it. You might get a replacement with a creaky back or more light bleed.
Sent from my Galaxy Nexus using xda app-developers app
I got two from walmart, both with something similar. One sticker on both looked like it was perforated, almost torn, while the other sides sticker was fine. Both from different Walmarts.
First one had dust under the screen so I returned it and got the other. It was fine otherwise. No issues so far with the second.
Sent from my Nexus 4 using xda app-developers app
Thanks for all of the feedback. It makes me feel better about my stickers being torn. My device is working well for the time being so I'm not going to concern myself with the error in packaging.
Sent from my Nexus 10
Reamer09 said:
Thanks for all of the feedback. It makes me feel better about my stickers being torn. My device is working well for the time being so I'm not going to concern myself with the error in packaging.
Sent from my Nexus 10
Click to expand...
Click to collapse
I expect you're right about the cause: bad packaging/packing. Bought mine on release day direct from Google and it came with broken seals. No problems so far...
Sent from my Nexus 10 using Tapatalk HD
Right, I got me s4 on release day in UK (well 27th noth 26th), all was good until tonight, I just got me s3 back from a mate today who put a new front glass on it (broke in my pocket a couple a months ago but was usable, cost me £12 for glass and £20 to get fitted)
Sat down on sofa tonight and heard a cracking noise, took my s4 outta me pocket and the bottom 3/4 of the screen was black. Samsung phones build quality is s****, don't get me wrong I'm the biggest Samsung fan there is, it's the only tv or phones in my house but to break in my pocket after 2 weeks. NOT ON.
The good news is I contacted O2 uk straight away and they have a new phone on the way since its insided the 28 days from purchase. You can guess I've ordered a few cases to protect it but if its gonna break with a bit of stress in your pocket no case will save it.
I know your bound to be thinking "this mad man must haved a screw driver or sum other sharp instrument in his pockets" but I don't, just my wallet and maybe a few loose coins.
Anyone else have any issues like me or am I the only one.
Cheers,
Glynn
Sent from my iPad using Tapatalk HD
Your lucky to get a replacement mate.... You must of bent the phone as you sat down.
Sent from my GT-I9505 using Tapatalk 2
maybe they should put a warning on it 'dont sit on your phone, you're fat it WILL break' lol
You should review the way you sit.
fade2green514 said:
maybe they should put a warning on it 'dont sit on your phone, you're fat it WILL break' lol
Click to expand...
Click to collapse
lol, yeah gonna have te shed a few pound way thed help of s health lol. Naw but seriously, if I didn't love me sammy gadgets so much I'd be sitting her with a working xperia z / htc one. Was gonna say iphone 5 but naw I wouldn't go that far.
Thank god it happened within the first 28 days, at least now I know how vulnerable it is to fat b**tards and can get the biggest rubberised case I can find. Sort of defeats the purpose of having a slim sleek phone but I don't wani be landed with a £2 or £300 bill to fix it the second time round
Sent from my iPad using Tapatalk HD
MaKTaiL said:
You should review the way you sit.
Click to expand...
Click to collapse
I know mate, I'm not trying to embarrass you or anything but I'm disabled after having had 2 failed spinal surgeries so I've gotta sit whatever way I can get down. I'm gonna try and remember to keep it out of my pockets when I can so not to break the fecker again
Sent from my iPad using Tapatalk HD
Tomo1971 said:
Your lucky to get a replacement mate.... You must of bent the phone as you sat down.
Sent from my GT-I9505 using Tapatalk 2
Click to expand...
Click to collapse
Yeah tomo, as I said I'm glad it happened within the 28 days or I'd a been landed way a damn expensived paper weight
Sent from my iPad using Tapatalk HD
You are not the first one to mention your screen cracked simply from having the phone in your pocket. A few pages back you find this topic http://forum.xda-developers.com/showthread.php?t=2260083
Note they mention it's the LCD itself that shattered, not the Gorilla Glass. At this point I could not buy an S4 without constantly worrying about my device. I will see what phones the late summer/fall will bring.
Too much surface glass on this device for a pocket. That 5" display and a small bezel is a fragile combination.
are you a leprechaun?
Your pants must b 2 tight
Sent from my GT-I9505 using xda app-developers app
don't put the phone in your back pocket
Sent from my Nexus 7 using Tapatalk 4 Beta
IMHO.
I'm one of the others who's LCD cracked while phone was in pocket, but three said they would charge me just to look at it, then charge me again as is physical damage and was fine for the first week!
I've now sent it back to Samsung, who have said they will charge me to fix it, still waiting on the quote!
So your very lucky O2 are shipping you a new phone.
As probably 80% of phone owners carry their phones in their pockets, it's very worrying that Samsung seem to have made a phone that can easily break if carried that way!
Sent from my HTC Sensation Z710e using xda app-developers app
Quick update I phoned Samsung this morning was told their service center has informed them that my phone is fine! I guess they had a quick look saw the glass wasn't cracked and decided its fine without even turning it on or looking at it from different angles! I'll find out more on Monday when I the service center is open
Sent from my HTC Sensation Z710e using xda app-developers app
sounds promising. i just can't wait to get my baby back again.
Sent from my Transformer Prime TF201 using XDA Premium HD app
Out of interest was the phone in a back pocket or front?
azibux1 said:
Out of interest was the phone in a back pocket or front?
Click to expand...
Click to collapse
Mine was in my front pocket
SATAN999 said:
Mine was in my front pocket
Click to expand...
Click to collapse
That's quite odd
Was there anything else in the pocket? Or just the phone?
Not doubting what you're saying, just trying to think of what could have caused it and what to try and avoid when I get mine
This is kind of worrisome since I'm planning on getting an S4 soon and always keep my phone in my pocket.
Please keep us updated, everyone.
Sent from my Ancient Atrix 4G.