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Guys, I hope you can help me!
I was using my Imate Jasjar when it was accidentally bumped by another person. the Jasjar fell but it wasn't that high and the floor was carpetted. However, I noticed that whenever i try to tap on the Start button on landscape mode, the calendar application opens up! And when I try to tap V-Bar on the other corner opposite the Start button, the Contacts application opens up. Basically, the soft keys on the bottom screen are the one opening up even if I'm tapping the ones on top! If I tap the bottom soft keys, I thought the Start button or my V-bar would come out but still the Calendar and Contacts applications were the ones that opened. Basically the everything on top cannot be tapped!
On Portrait mode, I can tap the start button but when the V-Bar was tapped it still opens the Contacts application.
I went to Settings then Screen to re-align the screen. I thought it would solve the problem but apparently it didn't! I was trapped in the Align Screen section giving me an endless loop to tap the 5 areas of the screen.
I now did a Hard Reset, and now I'm forever got stucked to the Align Screen part.
What am I supposed to do??? Please help!!!
Hi,
Seen the same problem... Try to guess the error margin of the alignment...
for example instead of tapping in the center of the cross try tapping on left or right... Since your screen isn't aligned you can't press on the center...
Now the problem is hardware, not the MB but the LCD...
After tou figure out the margin error, the Universal will resume and then you ca align the screen via Start->Settings->System, align screen
I'll try to know more about this problem asking my friend.
Best of luck
thanks for your reply!
i also believe that it has something to do with the LCD. there are no cracks whatsoever. problem with the aligning is i have to keep on guessing. and if ever i do align the screen successfully, i'm not sure if re-aligning the screen in Settings would solve the problem.
i would appreciate though if your friend or anybody else can shed light to a solution.
This is a simple problem to solve ;-)
When the allign screen is ON and you have to make the first tap on the crosshair (just before you start clicking away to allign your screen), twist your display from landscape to portrait mode...
Now continue to allign it as usual, and you should finish successfully!
Cheers,
San
unfortunately, after following your instructions, i still went on an endless loop on aligning the screen. i'll try to reflash the rom and see if it would work. i hope it does...
i updated my ROM. still stuck on the alignment screen!
any more ideas?
To be honest, sounds like your screen is broke. Even if you got it to align, I doubt it would be very usable. I think you are looking at repair - if there's no visible sign of damage, you might get away with a warranty repair.
Cheers,
Steve.
Hi
Few months back i've got exactly the same problems (odd LCD behavior, impossible alignment, etc...) with an HP4700. I went to the service center and they had to replace the LCD screen. They did not charge me and take it under warranty. In my case the unit did not drop and i made it clear to them. I would suggest you go back to the service center and forget about the drop in your problem description .
Cheers,
Bruno
I had the same thing happen on a HP 3700, I did not even drop it all i did was install the Quake game for it and after a few days the screen alignment went a bit out. It was usable but definately out by about 1 cm in each direction. The unit had not been dropped. I went into the allign screen utillity and ended up in the infinite loop. The only way to fix was a new screen. But unforunately it was no longer under warranty. The screen consists of 2 separate parts the lcd and the touch screen bit. In my case the lcd had no issues just the touch screen. Very annoying but there you go.
Search your soul and do what you feel comfortable with.
Good luck
Charlie
thanks for all your replies!
i've made several searches yesterday with similar problems (even if they're using different PPC models) and they all ended up sending back their units for repair. there's even one who posted in expansys with the same exact problem!
we'll be sending it back through expansys (we got the unit from them) and hopefully get it back before the end of the month. and yes, i won't tell them that it was dropped, he he :twisted: and they won't find evidence either on the outside because there are no physical damages. what a start of the new year for me <sigh>
right now i'm back using my XDA IIi.
thanks for all your support! this is my first thread/topic in this site and it's so unfortunate that it had to be sort of a negative one. looking forward to be active more here!
Hello there
This might help (I am currently wrking with 200 PDAs so have had this a few times)
THere may be a iece of dust/biscuit crumb etc, under the edge of the casing above the screen, try using a post it note or paper and go around the casing/edge of screen, this should clear the screen of anything that may be causing this problem.
THis worked for me on the majority of non-aligning screens
HTH
DB
My story was, one day when I needed to twist the screen, it was a bit stuck so I twisted a bit harder, yes it went back. Then few days later, the mis-alignment started and since then I have been keeping to do re-alignment my screen.
My screen is mis-aligned once every 2 or 3 days or even few minutes then I have to re-align by using WM5's alignment program. It sometimes takes me 2 or 3 times or even one time.
The most anoying thing is it keeps forget after aligned screen.
Now, certainty, I don't think it is a screen problem because after running alignment app, it correctly pointed into the right spot but then it forgot where the right position was.
I have done the upgraded ROM ( even tried Ivan AKU 3.2 ROM ) but problem still persisted.
I just tried clean up the edge of screen, finger cross, hope it fixes my problem.
Bad thing is, I bought my device from UK and I am living in Australia so therefore, my warranty is definately invalid. I don't want to spend 200 AUD for the new screen ( unless I am 100% sure that LCD is faulty ).
Anyone has any idea or even a better suggestion because I don't see many people having this problem.
I suspects that maybe the flex cable got ripped but not totally ripped. Don't know , please help me out on this one
Best regards
Anyone has any idea about my problem ??
One question :
I know that the flex cable has 2 connectors ( one is for LCD display and another is for LCD function ). Now does LCD function relate to the touch screen function ? and if one tiny wire of the function cable got cracked, but not totally cracked, will it affect the touch screen function ?
Other thing, does WM5 store any setting relating to screen alignment setting ? If yes, where is it ?
Thanks
Hi, from another forum, it only help to bypass the alignement loop:
"here you go theses are simple steps to bypass the touchscreen alignment.
Install you activesyn blah blah blah when it finds it go on my computer and go into your PDA device
go to windows startup and delete the Welcome file
after that give your PPC a soft reset and BAM u by passed the screen now get a free desktop program liek pocket controller from the internet it will automatically install on your pda and BAM you can control your pda add music and whatever
but now if you want to click stuff on the road get pen irazu just search on google and send it to your PDA then go to file explorer and double click it and you got a cute little mouse program that you can use like a stylus"
also try this little soft:
http://www.codefactory.es/downloads/mobile_speak_pocket/release/MSP_RemoteAlignment.zip
Hope it helps.
MaX
Hi godtakeit!
I've had the same problem a few weeks ago (and still having it from time to time) and for me a slight (very careful) bending of the screen makes it work again. It seems to me that there are connector behind or near the display which has some loose contacts.
Did you notice any other problems which came in conjuction with the alignment problem (e.g. speaker not working)?
.ox
Hi oxident
No, I don't have problem with speaker ( it was not working before but it is because of the jack plug problem - it solved ). Yeah, I did notice if I bend the screen carefully, the problem is gone. The funny thing is when I aligned the screen, it worked but if I closed it off and left it over night, it started again when I opened the lid.
You may right about the connector between LCD screen and mainboard. Well, I have no choice but openning the device and check it up.
Also, I read the thread somewhere in this forum and somebody advised this problem maybe relates to magnet around device. My brother aslo advised me that LCD charged and reserved negative electrons. Wierd but I am experiment it at the moment ( taking off battery and leave the device for a few days so that it can release the negative electrons ).
Hope it fixes
please help
i have an imate jas jam that i i got from my father he used it for like 3 years and it is pretty banged up so i cant use the warranty and repairs cost a lot, any who i got it yesterday and it was very slow so i reset the settings and now im stuck on the align screen it keeps going on for ever and ever if any one knows any thing plzzzz help
Welcome aboard
You have one of the best HTC devices ever made!
Have a look here to locate the solution to your prob:
http://forum.xda-developers.com/showthread.php?t=549207
Post number 2
Good luck,
I dropped my XDA Exec and I am now getting a plain white screen. My device is out of warrenty.
Any ideas on a manual fix????
bantamref said:
I dropped my XDA Exec and I am now getting a plain white screen. My device is out of warrenty.
Any ideas on a manual fix????
Click to expand...
Click to collapse
reset ure device, happened to mine cas I was running to many apps and jammed it up
Droppend mine too and I got a white screen too. Sometimes, the screen would show the real image for a few seconds, but then it would fade away... Had to bring it back to the store for repair. Luckily my device wasn't scratched so they repaired it for free.
After my jasjar was dropped, when it boots up the screen freezes up and goes white sometimes straight away, on a few exceptions it does last a few hours, I noticed (but don't understand why) that the device works longer when I'm in cold enviroments?!? When the jasjar does boot up the slightest movement can cause it to freeze up except today when I was working In low temperatures
I've contacted a repair company to see what they say, I suspect the cpu is damaged but i could be wrong.
I'm ordering a a TyTn in the near future, but I would love to get my jasjar working proper again with WM6 looming
my first for ages.
I recently purchased a wizard which looks to be virtually brand new.
now the other day I updated it the the o2 uk latest rom as it was running a really old rom.
and it has been running perfectly, i have not looked into running any other rom or performance upgrades etc.
now I was using the device in landscape and after closing the unit my screen went bright white and my pride and joy is now not usable.
I can still acept calls, the touch screen still works but the screen is pure white.
Ive contact a few places and they all say the screen has died and needs replacing
Does this sound right.
its a £80 fix if this is right. im so gutted.
any advice is great before i pack it up and send it off.
anyone please....
Can you put it into bootloader mode? If not i would say you have a loose connection on the screen to the mainboard i had the same problem with my old phone the screen disconnected for the main board so no display! If you cant get it replaced take it apart and carefully check the connections if still doesnt work i would try another screen or buy one.
even when i reset it, it stays whits so cant see anyhting on screen,
ive had someone take it apart and re-seat the cables and still just a white screen
so im off to purchase another one in hope this is all thats gone
as your phone is booting up press and hold the camera button, is the screen still white?
cant tell now. ive sent if off for repair.
Im gutted.
bleep said:
cant tell now. ive sent if off for repair.
Im gutted.
Click to expand...
Click to collapse
I had a similar issue, the keyboard sliding in and out must have worn out the switch that detects when it is open/closed. I had had my wizard a year and the screen started flickering, i dealt with it for a while, then the scree was stuck blank white unless if i pressed on the area of the phone that had the contact.
I had to send it back and got a refurb.
sounds like thats what happened to you too. Hopefully when you get it back it will be good as new
ive sent mine for a screen replacement tho not a repair.
now im worrying that its gonna come back in the same state.
Gulp
got my wizard back after having the screen replaced.
2 days later when ever i touch the bottom of the screen with pen, finger or even breath on it.
the screen goes off and the phone locks up and dies.
I have to take battery out and restart it and it then works great till i touch the bottom again.
Sound like a dodgy screen or something else.
Seems like a flexi strip(The one conecying the display to the mother board) sometimes if the strip develops a tear or is not properly connected this issue usually happens.
the shop doing the repair have said there is the following issues
1- padding issue on the screen (either too much or not enough)
2- Problems with the main board. (something on there is failling, hardware wise)
How the hell could this be happening on a device that was working perfectly
apart from the screen had died.
have they done more damage attempting the repair... I think so .!
I had the white screen 6 months ago. Luckily still under warranty period so got it repaired. It was the flexo-cable. since the fix no problem so far despites using the phone (also in landscape mode) daily.
when i got it back after the screen was replaced my xda worked great but as stated as soon as some preasure was applied to the bottom of the screen it would just die there and then.
I would have to take the battery out and then it would power on as normal
but again if i put presure on the bottom of the screen.. bang DEAD !
so sent it back to them and they told me what I stated above !
now waiting 2wks to hear what they are gonna do about it
not a happy bunny
still nothing back from the company thats doing the repair.
i dont know why they do this.
Im now thinking of getting my Xda back, selling it either on here or ebay and purchasing a new one.
Should i quit now or wait out for the miracle that they fix it completly.
Anyone in the uk reconmend a good repair company please im pulling my hair out.
http://forum.xda-developers.com/showthread.php?t=303872
theres your answer
hey guys, i had my 1 1/2 weeks old HD2 in my pocket and on pulling it out of there it showed some kind of imprint in the mid of the screen.
seems as if there was pressure on the glass in the middle of the screen which now somehow fused with display
the display still works, but one can see a dark spot in the middle of the screen, pretty as long as a pinky finger.
does anyone know how to fix that? or should i simply ask for replacement?
thanks in advance, photos will follow as soon as i find something to take pictures.
I had the samething. Really strange, when I spoke to HTC they said that I should send it in to repair. However you should go back to the store and get a replacement esp since you've only had it for a week and a half.
However if your with Vodafone you may have quite a wait for a replacement.
Hut go back to the store to get a exchange, they should do that as you can get a replacement phone for the first 28 days.
Hope that helps
By the way just took a look at your picture and it is almost a carbon copy of what happened to mine.
I had this happen to my old orbit, with its resitive screen and no hard plastic over the screen, but it used to disappear after a few hours, is yours permenant?
i have noticed that my screen is noticeably brighter too places at bottom (aprox location of soft buttons) and about 2 3rds down center of screen (where my thumb rests) .. you can only notice this when screen in bright white
has anyone else had this problem? any solution or is it just that i use it?? im very confused
larrytango said:
i have noticed that my screen is noticeably brighter too places at bottom (aprox location of soft buttons) and about 2 3rds down center of screen (where my thumb rests) .. you can only notice this when screen in bright white
has anyone else had this problem? any solution or is it just that i use it?? im very confused
Click to expand...
Click to collapse
I guess you mean there are "stuck" or "hot" pixels.
I had same problem.
So i received a replacement from the seller.
Same here, at least with a spot, it is an irregular area with a diameter of about 3mm, it's just brighter, and it's located in the upper left quarter of the display. I only notice it when the background is white, and more evidently when backlight is higher.
Doesn't really bother me tho, and especially is not reason enough to flash back a custom rom and send the device back for warranty waiting who knows how much. Being without it scares me a little since I have nothing else that would do as a decent backup
it's a known issue
search for "blotches" and you'll find a couple of threads about it.
i've seen it on 2 HD2s. i sent the 2nd one back to HTC for warranty repair and they replaced the screen.
My HD2 has started to get these the past few months, call o2uk and they said send the phone back for repair.
I dont want it to go off for a repair as devices like this never come back the same as if it was made in the factory.
I would like a replacement, i dont care if its a refurb.
Could always lose it and claim on the phone insurance lol
sutt359 said:
My HD2 has started to get these the past few months, call o2uk and they said send the phone back for repair.
I dont want it to go off for a repair as devices like this never come back the same as if it was made in the factory.
I would like a replacement, i dont care if its a refurb.
Could always lose it and claim on the phone insurance lol
Click to expand...
Click to collapse
i have o2 premium insurance and i have a tiny scratch/crack on the screen from where i dropped it after a car crash , i asked o2 in the shop if it was covered and was told to call up and say i dropped phone and have a small crack, and would be replaced with a brand new phone.
i think i may call and mention the drop and the small crack / scratch and now have parts of the screen that are not coloured correctly lol
I have the same problem. I contacted the online dealer and they told me they would not replace it and I had to contact HTC support. Is this right?
I had this, htc repaired it free in 5 days. Go to htc uk website and call their support line. Was painless -just needed receipt (paypal proof in my case)
Did you get a replacement handset or did they just change the screen?
larrytango said:
i have noticed that my screen is noticeably brighter too places at bottom (aprox location of soft buttons) and about 2 3rds down center of screen (where my thumb rests) .. you can only notice this when screen in bright white
has anyone else had this problem? any solution or is it just that i use it?? im very confused
Click to expand...
Click to collapse
i have exactly the same issue. does anyone knows if it is a problem strictly of the touchscreen? replacing it will resolve the problem?
thanx in advance