Database Users

Will I ever get my X1 :(

I'm beginning to think I am not destined to get my X1...
I at first ordered it through Vodafone, who kept fobbing me off saying the phone will be dispatched the same day, and then not recieving it the following day, after being told this 3 times, I cancelled the order... didnt fancy my chances with that kinda customer service..
Last Thursday, I called o2 (my current provider) and managed to get a decent deal - £45 contract for £30 a month and £50 for the phone - I was assured the phone was in stock and that I would recieve it at the latest monday (today)
My order status was still pending this afternoon so I emailed o2...
I have now had a response saying it is out of stock... with no "tentative date" for them to have it back in stock...
anyone else having this kinda trouble and is it really worth the wait?
Cheers
Steve

You can try ordering from Expansys (who have it stock last I checked), or, if you have a friend in Hong Kong, have them buy it for you from a "3" (cellular operator) store. They sell the unlocked version for ~6K HKD (which is ~769 USD).

rosebud said:
I'm beginning to think I am not destined to get my X1...
I at first ordered it through Vodafone, who kept fobbing me off saying the phone will be dispatched the same day, and then not recieving it the following day, after being told this 3 times, I cancelled the order... didnt fancy my chances with that kinda customer service..
Click to expand...
Click to collapse
They've got tons in stock at the mo, and you should be able to pick one up directly from a store (although you might want to call ahead to double check).

[Q] mobile phones direct - new email about pre-order

i have been emailed about my pre-order from mobile phones direct and now they are saying that delivery wont be in october, but they will start shipping on the 1st of november
i was hoping that i would be in the first shipments as i ordered on the 4th of sept
what do you guys think about this delay - i am seriously considering another phone, the blackberry i have now i doing my head in!
here are the emails weve been sent about the preorder:
Dear Customer
Many thanks for your order for the exciting new Desire HD!
Today, we can confirm you will still be one of the first customers to receive this amazing new phone.
We are expecting to be able to fulfil your order in the next 15 working days which means your Desire HD should be with you by the end of October.
There is no need to call us, we promise to update you with further information next week!
Kind regards
Click to expand...
Click to collapse
Dear Customer
Your new HTC Desire HD!
The latest information regarding your delivery has not changed - ‘we are still expecting to be able to fulfil your order by the end of October’.
This will have no impact on you being one of the first customers to receive this amazing new phone!
There is no need to call us, we promise to update you with further information next week.
Kind regards
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Click to collapse
Dear Customer
Thank you for your order of the stunning New Desire HD.
The demand for this product has been tremendous and unfortunately there has been a delay in getting supplies in the UK. This has meant they are in very short supply everywhere.
The good news is our shipment has been confirmed. We expect to commence deliveries during the week of the 1st of November.
We appreciate that you have been inconvenienced. We apologise on behalf of HTC.
What happens next? We will email you on the 1st of November confirming your delivery date.
Thank you and sorry for the delay.
Click to expand...
Click to collapse

you could just wait ?, 1st of november is only 1 week away its not that long
at least you have a phone to use in the mean time i sold mine so i could buy the DHD imo dont be so impatient

I was in the same position as you however I ordered from e2save (part of the carphone warehouse) on Saturday via quidco, the deal was cheaper and the parcel is out for delivery today by DHL.
Needless to say I have cancelled my MPD order today, so much for utimate HTC partner!

actually if you are getting a run around like that then i would cancel and order with someone else just for the principle of give **** service then lose a sale

Yes I cancelled my order too with MPD after waiting for many weeks. The funny thing is they didn't seem to care about me cancelling, no apology for delay or trying to convince me not to cancel, just confirmation to say they have cancelled.

*BOWS DOWN*
THANKYOU! i have emailed MPD to cancel the contract, called E2Save (quidco just didnt work for me )
I got twice as many minutes, more texts and the handset price was cheaper!
AND its being delivered tomorrow!!!!!
*BOWS DOWN*
packetlos said:
I was in the same position as you however I ordered from e2save (part of the carphone warehouse) on Saturday via quidco, the deal was cheaper and the parcel is out for delivery today by DHL.
Needless to say I have cancelled my MPD order today, so much for utimate HTC partner!
Click to expand...
Click to collapse

panyan said:
*BOWS DOWN*
THANKYOU! i have emailed MPD to cancel the contract, called E2Save (quidco just didnt work for me )
I got twice as many minutes, more texts and the handset price was cheaper!
AND its being delivered tomorrow!!!!!
*BOWS DOWN*
Click to expand...
Click to collapse
Just a heads up, I ordered from E2Save on the 21st October and they still haven't shipped the phone, DHL tracking says 'Parcel data received awaiting coll'. I emailed them this morning and i'm still waiting for a reply.
Won't be a happy bunny if you get yours before me

I canceled my order with mpd last week. Ordered one from onestopphoneshop today £5 a month cheaper and should be dispatched today. Will update once I have dispatch notice.

panyan said:
*BOWS DOWN*
THANKYOU! i have emailed MPD to cancel the contract, called E2Save (quidco just didnt work for me )
I got twice as many minutes, more texts and the handset price was cheaper!
AND its being delivered tomorrow!!!!!
*BOWS DOWN*
Click to expand...
Click to collapse
lol no problem, I am gutted because my wife was out when DHL came so I have to wait until tomorrow to get my grubby mits on my DHD!

It's probably worth noting that I spoke to MPD this morning and they have had a shipment in and will continue to get them this week so should be dispatching them on a first come first served basis.
I'm hoping the guy I spoke to is right when he says I should probably get mine tomorrow or Wednesday, but I'm guessing Wednesday now.

bugail said:
Just a heads up, I ordered from E2Save on the 21st October and they still haven't shipped the phone, DHL tracking says 'Parcel data received awaiting coll'. I emailed them this morning and i'm still waiting for a reply.
Won't be a happy bunny if you get yours before me
Click to expand...
Click to collapse
the woman i ordered with today said they got a shipment of 140 just when i was ordering so it said "in stock" and so she said that i should get it tomorrow
maybe we will both get it tomorrow

Mobile Phones Direct - S*** in Service
I've ordered mine with MPD on 20th September and there is no sign of it.
I got the same email stating that they will update me about the delivery on 1st November...
I never buy with them again...

i think e2save are sending out t-mobile orders first!
i cancelled my vodafone order with them, as i had pre-ordered beginning ov october, only to hear t-mobile orders had been delivered before mine. and that people had ordered them last week, and had them next day !!!
also, all the tariffs keep changing there, last week t-mobile unlimited web 600 was £25 a month, free handset, now its £29.99 handset cost. and the vodafone deal i had has disappeared! now more expensive!!
ive given up, and am waiting til next year and 1.2 ghz ++ devices now.
and hearing all the complaints, it sounds like this is yet another rushed beta device from HTC.

Cancelled my MobilePhonesDirect order. Got it frm Mobiles.co.uk within 24hrs of order
santhoshkumar said:
I've ordered mine with MPD on 20th September and there is no sign of it.
I got the same email stating that they will update me about the delivery on 1st November...
I never buy with them again...
Click to expand...
Click to collapse
I've cancelled my order with MPD just 30 minutes before. (helping those poor souls who still believe in MPD and queing there).
Ordered mine with Mobiles.co.uk (free phone + £50.00 Quidco) for the same deal on 26th October 10:00 PM. got it delivered today at 11:00 AM...
Hats off mobiles.co.uk.

I'm so glad I cancelled my MPD order! I've had my DHD since last Monday thanks to me not being willing to wait any more!

Got mine sim free from phones 4 u [email protected] £449.95, i cancelled the expansys £499order, mind you i had rang the phones 4 u northampton, corby, leicester, market harborough, coventry, and kettering branches,
if they try to tell you it is contract only, just tell them you know they sell it sim free, they tend to back down and say something like "i have just checked with my manager and oh yes i see it is available sim free.....sir"
good hunting.

Closing thread.
Topic has been talked about for a long time here
http://forum.xda-developers.com/showthread.php?t=805671
Feel free to post you update there
Cheers,
M_T_M
Your friendly Mod

[DISCUSS] [POLL] have you pre ordered the play

how many people have pre-ordered the Play vs planning to purchase after release?
and whats your thoughts on pre-ordering as i still find this quite a new concept for mobile phone contracts (my last phone was a HD2 no preorder on networks) is this a good thing to do or should be be first come first served on the day?

Yes I did pre-order. Quite normal in the Netherlands, was suprised I could only pre-order since this week though since the release date here is supposed to be march 28.

im still thinking about it because Verizon has it

i did preorder on contract which i never do, im in the UK so hopefully i only need to wait 1 more week

Pre ordered sim only. Buying in the UK. hoping it ships next week.
Sent from my Nexus One using XDA App

pre-ordered last week, i should have it by latest Friday! guarentted delivery.

i just spoke to buymobilephones.net customer services and thought i would share
i rang to ask about my pre order status since it didn't change since the 23rd (the day i pre ordered)
they said they wont be getting stock still late next week and will start shipping back orders when they do
i swiftly cancelled my order
if anyone knows a place that will defiantly have stock on release day and will ship on the same day i would really appreciate it

I used clove and was emailed. The play will be shipping friday
Sent from my Nexus One using XDA App

silvacrest said:
i just spoke to buymobilephones.net customer services and thought i would share
i rang to ask about my pre order status since it didn't change since the 23rd (the day i pre ordered)
they said they wont be getting stock still late next week and will start shipping back orders when they do
i swiftly cancelled my order
if anyone knows a place that will defiantly have stock on release day and will ship on the same day i would really appreciate it
Click to expand...
Click to collapse
Thats not good news as i ordered from bymobiles

silvacrest said:
i just spoke to buymobilephones.net customer services and thought i would share
i rang to ask about my pre order status since it didn't change since the 23rd (the day i pre ordered)
they said they wont be getting stock still late next week and will start shipping back orders when they do
i swiftly cancelled my order
if anyone knows a place that will defiantly have stock on release day and will ship on the same day i would really appreciate it
Click to expand...
Click to collapse
i ordered mine from box.co.uk £465. they still have 6 in stock. guaranteed latest april 1st delivery, i called them, they said they will get the shipment in today (30th) but depending on what time they get it in, they might be able to send it out today! i might have it by tomorrow but they stressed most likely it'll be friday.

funny enough, i checked buymobilephones.net today and now the site says they have both the arc and play in stock, perhaps the customer service rep i spoke to was an idiot and they will actually ship them this week
im going to contact sales tomorrow and see what response i get

silvacrest said:
funny enough, i checked buymobilephones.net today and now the site says they have both the arc and play in stock, perhaps the customer service rep i spoke to was an idiot and they will actually ship them this week
im going to contact sales tomorrow and see what response i get
Click to expand...
Click to collapse
i had a look but both appear to still be on pre-order although they have confirmed on twitter the arc is in stock and has a 48 hour turn around time to dispatch i have asked about the play stock they said they are expecting stock soon

PHOENIXROSE said:
i had a look but both appear to still be on pre-order although they have confirmed on twitter the arc is in stock and has a 48 hour turn around time to dispatch i have asked about the play stock they said they are expecting stock soon
Click to expand...
Click to collapse
ignore me they are shipping

so.....they are shipping the play? arc? or both?
if they are shipping today i will probably buy from them right now
*EDIT*
i couldn't wait for your response so i just phoned them to confirm and yes, they do have them available for next day delivery
*LAST EDIT*
i decided to order, i was told to look out for an email, not the automated response

Just got it delivered from gum mobile. Impressed with it. Need more games now!

silvacrest said:
i just spoke to buymobilephones.net customer services and thought i would share
i rang to ask about my pre order status since it didn't change since the 23rd (the day i pre ordered)
they said they wont be getting stock still late next week and will start shipping back orders when they do
i swiftly cancelled my order
if anyone knows a place that will defiantly have stock on release day and will ship on the same day i would really appreciate it
Click to expand...
Click to collapse
I ordered mine yesterday night from buymobilephones.net and it has been dispatched (got the tracking Code) this morning should receive it tomorrow.

Mines arrived
Sent from my Nexus One using XDA App

Expansys Experience

I feel compelled to share my experience of dealing with Expansys UK for ordering the Galaxy S2.
Its really been a very disappointing level of service, for anyone thinking of ordering from them then bare in mind that I ordered my phone on the 8th May when it was listed as in stock. A day or two later when I checked on order tracking it reported 11 days till stock. Over the course of the last 22 days their site has listed it in stock on a number of occasions and my tracked order status has changed repeatedly. Now I understand there is stock issues on the unit but be warned that Expansys 'stock' levels are misleading. I subsequently emailed them for an update which they failed to respond too, so today I called them for an update only to be told that even though I had ordered from the UK site that my order had been transferred to Australia (where I live) and that I must call that office for an update. So despite my intention of getting it early from the UK it appears Expansys is playing games with my order. I have now decided to cancel my order as I don't want to give this company my money. Let's see if Handtec can provide better customer service! Really terrible experience with dealing with Expansys, please consider carefully if intending to hand over your money to them.

Really terrible experience with dealing with Expansys, please consider carefully if intending to hand over your money to them.
Dealt with them in the past and will again .
jje

i posted this here already:
i preordered from expansys uk 19 march. still waiting. they dont reply to emails. expected date on order has been jumping up and down. website has said instock 100+ a couple of times and has now for the past 2 days (very misleading since even if its a bug, surely it should be fixed by now?!?)
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Click to collapse
it is so annoying - especially with so many ohers getting theres form various places (including expansys us who are supplying polish uk models or whatever it is). i chose expansys for my preorder as id had good experiences before with devices/accessories. been very dissapointed with this purchase though. website has said 100+ instock for 3 days now

im looking to pick one up tomorrow. Whats the best website to order from for Canada???
Also, not to sound like a cheap ass but there was some discount codes to enter and i cant find them anymore.
Im just very carefull with ordering stuff online. Any help is appreciated.

We bought my wife a Desire S from Expansys last month. It arrived DOA. Instead of telling us they would take care of it, we were told to send it back to them and THEY would decide if it would be replaced or sent to HTC for repairs depending on the state of the packaging.
This makes me nervous, it sounds like they would only replace it if they could resell the defective unit. The box also contained an extra unused security seal for the packaging, which is strange. Why would HTC provide you with a way to make it appear the box had never been opened?
We decided we would be better off to deal with HTC directly rather than send it back to Expansys and have them decide what would be in our best interest. 6 weeks later and it is in for a second round of repairs and my wife has yet to have a full days use of the phone.
This is why Expansys didn't get more order a couple weeks later when the SGS II came out. I'll never buy anything from them again.

this is definitely worrying. I dont think expanys is getting my cash. The thing that bugs me the most is places saying they have stock and yet it takes a month to get your phone.
Handtec looks promising. Is this phone still selling out or can i comfortably order and the phone will be in stock ??

I ordered from Expansys Canada on Friday, and so far they haven't given me a reason to not like them. My order shipped within 8 hours of me ordering, and Fedex says it will be here by 5pm today, which I kind of doubt since the status is still at "Shipping info sent to Fedex". I ordered when there was 44 In Stock.
Funnily enough though, when I look at my order status and click on the link to look at the phone, it says it's not available anymore, but the phone is there with a different link. Just thought that was odd.

can anybody confirm handtec has stock available? I checked the website and it says yes but you can never be sure...

I ordered a while ago from Clove. The day after I ordered I noticed the site said they were out of stock. I started to cancel my order to order from Handtec and then noticed they were out of stock as well. Went back to Clove to cancel my cancel request, they asked me if my order was urgent, I told them it was and they shipped it right away.. Guess they had a few in reserve. Anyway my point is Clove has been great to me, very professional and courteous even when I was wanting to cancel my order.
Sent from my GT-I9100 using XDA Premium App

I've never actually ordered from them, but every time I try to get info from them they are "not the most customer service oriented". You have to give them credit for selling to pretty much the whole world though! I'm surprised there are none in Australia yet. Taiwan's Launch date is June 1.

Just to act as a counter-weight in this thread I thought I would post my experiences with Expansys...
Pre-ordered the SGSII early and got it delivered the 5th of May. They answered all my e-mails promptly and I had no issues with payment or anything else.
Have used them a couple of times before and never had any issues then either.

I ordered one from Expansys USA on Thursday with overnight shipping and received it Friday. I paid with my Paypal account and Paypal wouldn't let me apply the coupon that is available so my charge was $25 higher than it should have been. Within 20 minutes of ordering Expansys refunded the $25 without me having to contact customer service. I was pretty impressed with their service as a first time customer.

jeremy81 said:
I ordered one from Expansys USA on Thursday with overnight shipping and received it Friday. I paid with my Paypal account and Paypal wouldn't let me apply the coupon that is available so my charge was $25 higher than it should have been. Within 20 minutes of ordering Expansys refunded the $25 without me having to contact customer service. I was pretty impressed with their service as a first time customer.
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Click to collapse
I ordered one late Friday.. Also went for the two day shipping. Being memorial day, I hope all goes well. Now I am all nervous. I also paid with paypal..
Sent from my SAMSUNG-SGH-I997 using Tapatalk

this thread is about expansys uk. the us site sounds like it has a lot better service and evidently has devices. you cant get anything out of the uk site

Brendo said:
this thread is about expansys uk. the us site sounds like it has a lot better service and evidently has devices. you cant get anything out of the uk site
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Click to collapse
expansysy ain that good, unless u go to their hq i believe was in manchester?

I ordered from Expansys.ca this past Tuesday night (around 11pm) and the phone was in my hands on Friday 3 days later. I had no problems with them. In fact, I gave them my wrong expiry date and someone from customer service contacted me and I was able to fix it early Wednesday morning.
Everyone will have different experiences. Especially since Expansys is worldwide. Different areas may have different issues

I can only speak from my experience with Expansys US. I had no issues what-so-ever. The communication was great, and shipping was spot on. They were everything I require in a seller. I imagine if I needed to return the device it would be the same experience.

Sent them a couple simple questions via email since ordering a SG2 on Friday. No contact since then. Horrible customer service. Sent a cancellation email for my order a couple minutes ago and I expect a full refund. I'll follow up in the morning. I understand it's a holiday weekend but this is unacceptable.

You realize their office hours are Monday-Friday 8-6pm right? Why would they respond if they are off for the weekend, especially on a holiday. You have no reason to be angry at them.

Expansys USA has been great as far as my order for the GSII went. I ordered on the 16th, shipped on the 24th and got it on 26th. No issues at all.

UK Pre-orders

Usually I'm quick to pre order but this time was a bit too late to the game, tried to order the 128gb variant on the Samsung UK store, but didn't work. Shows 21st of March as the earliest delivery date and then when you add to basket, it removes it saying there's no stock even though the first page shows there is.
How has everyone else's experience been in the UK, where did your preorder from and when do you expect yours to be delivered?

Ordered from Very (20% specific account discount)
S20 Ultra 512GB
£1123
Delivery on or before 10/03
Very are checking delivery daily and had an email to confirm order on track. Tracking shows sent to supplier for fulfilment.

bomp306 said:
Ordered from Very (20% specific account discount)
S20 Ultra 512GB
£1123
Delivery on or before 10/03
Very are checking delivery daily and had an email to confirm order on track. Tracking shows sent to supplier for fulfilment.
Click to expand...
Click to collapse
That discount is sweet, when did you pre-order?

I ordered 14/02 (evening).
The discount is what made me order, been saying to the wife I wasn't upgrading. Didn't need to from my S10+ 512GB.
Then found an old email with the discount code and it was ordered... Discount code expired 15/02 so it was fate....

bomp306 said:
I ordered 14/02 (evening).
The discount is what made me order, been saying to the wife I wasn't upgrading. Didn't need to from my S10+ 512GB.
Then found an old email with the discount code and it was ordered... Discount code expired 15/02 so it was fate....
Click to expand...
Click to collapse
Well worth it for that price. I've currently got the Galaxy Fold, so not sure if I'll enjoy the S20 Ultra more or not.
Anyways just managed to preorder from Curry's, I've never used Curry's to Preorder before so not sure what they're like. Got an email saying I'll get the phone on the 28th of February, which is clearly rubbish on their part.

Has anyone recently ordered the Ultra from Samsung? The dates are now back to the 28th March

Pre-ordered on Samsung UK site. Delivery BY 28th March. I don't mind waiting for it.
Bare in mind, the whole Coronavirus outbreak etc will affect supplychains, so there could be a wait if you are late to the pre-order game.

Your order will be delivered to: ............................................. Virgin Mobile order
10/03/2020

I'm hoping mine comes from Very earlier than expected. All fingers and toes crossed it comes this week. At the moment it's still saying 10/03
Thankfully with a discount I got it for £909, will also throw in my P30 Pro on trade in program for extra £280.

Mines from very and showing delivery expected on or before 10/03.
It’s being checked by very every 48 hours and I get an email every 3-4 days to confirm it’s on track.
Went for the S20 Ultra 512GB (£1119 after 20% discount)

bomp306 said:
Mines from very and showing delivery expected on or before 10/03.
It’s being checked by very every 48 hours and I get an email every 3-4 days to confirm it’s on track.
Went for the S20 Ultra 512GB (£1119 after 20% discount)
Click to expand...
Click to collapse
They will be coming direct from Samsung, I know from previous S10 order from them. So be interesting to see if we get them early like some other direct orders have been doing in US. Be nice to have it Friday for weekend.

Just to let you know a significant number of Samsung phones are being dispatched from the main networks and Samsung this Sunday...
Looks like we should get them Monday ?

has anyone got S20 ultra in UK. ???

alleshi said:
has anyone got S20 ultra in UK. ???
Click to expand...
Click to collapse
Apart from YouTubers I don’t think anyone has one yet as they are yet to ship
Sent from my iPhone using Tapatalk

Waiting on a John Lewis pre order..

alleshi said:
has anyone got S20 ultra in UK. ???
Click to expand...
Click to collapse
EE advised me that the 13th is the official launch for them, not sure if that's nationwide but I'd imagine so judging by what the CS for EE reacted like when I said people have already got the device.

dladz said:
EE advised me that the 13th is the official launch for them, not sure if that's nationwide but I'd imagine so judging by what the CS for EE reacted like when I said people have already got the device.
Click to expand...
Click to collapse
THANK YOU mate

alleshi said:
THANK YOU mate
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Np fella. Hopefully they weren't lying

TL;DR vodafone are idiots and make stuff up or not tell you the full info they have in front of them ?
pretty pi$$ed at Vodafone right now i pre ordered the ultra on 12th feb which a week later i found had been cancelled apparently fraudulent activity on my account ? I didn't get any notification that this had happened from them so there wasn't any
i had only called to ask if it would be much difference in price between the 128gb and the 512gb i told them i would have a think and call back later that day but when i did they said they would have to cancel everything and start over so i told them i will stick with the 128gb
found a week out later they just cancelled everything with this alleged fraud crap ? i replaced the order on 19th feb all good so far
got a text today saying 2 week delay so called them today to be basically told its Because i ordered on 19th wtaf?
the first agent i spoke too didn't even mention the attempt fraud just said they had no reason it was cancelled and basically suck it up its delayed from the order on 19th your in a second batch ? not happy with this i went back to customer complaints to be then told all about the suspected fraud that the first agent neglected to even tell me about even though i wasted 35 minutes trying to get an answer why i got my order cancelled in the first place?
the last agent informed me of what had gone on and then went on to say Samsung have delayed the 512gb in the uk or have limited numbers for the uk of the 512gb so its the 128gb or nothing for the Ultra at the minute and EVERYONE who pre ordered from Vodafone are getting this 2 week delay from release date of 13th ??
damn you Vodafone

kmaximax said:
TL;DR vodafone are idiots and make stuff up or not tell you the full info they have in front of them ?
pretty pi$$ed at Vodafone right now i pre ordered the ultra on 12th feb which a week later i found had been cancelled apparently fraudulent activity on my account ? I didn't get any notification that this had happened from them so there wasn't any
i had only called to ask if it would be much difference in price between the 128gb and the 512gb i told them i would have a think and call back later that day but when i did they said they would have to cancel everything and start over so i told them i will stick with the 128gb
found a week out later they just cancelled everything with this alleged fraud crap ? i replaced the order on 19th feb all good so far
got a text today saying 2 week delay so called them today to be basically told its Because i ordered on 19th wtaf?
the first agent i spoke too didn't even mention the attempt fraud just said they had no reason it was cancelled and basically suck it up its delayed from the order on 19th your in a second batch ? not happy with this i went back to customer complaints to be then told all about the suspected fraud that the first agent neglected to even tell me about even though i wasted 35 minutes trying to get an answer why i got my order cancelled in the first place?
the last agent informed me of what had gone on and then went on to say Samsung have delayed the 512gb in the uk or have limited numbers for the uk of the 512gb so its the 128gb or nothing for the Ultra at the minute and EVERYONE who pre ordered from Vodafone are getting this 2 week delay from release date of 13th ??
damn you Vodafone
Click to expand...
Click to collapse
i was told delivery will be on 10 of march lets see now