Database Users

Demand a HTC Charger Recall!

http://forum.xda-developers.com/showthread.php?t=717204&highlight=charger&page=1
This is in continuation to this thread.
I believe that we should demand a recall from HTC of their junky chargers. As of a couple days ago, my charger stopped working. In order to get it to charge my phone, I need to unplug and plug in my phone 20-40 times and get the physics of the connection PERFECT... if my phone moves 1mm, it will stop charging, so I need to have the phone somewhere that it will not move...
This is not the case with my Car Charger, so I know it is simply the phone charger itself that comes with HTC... they supplied us with $0.10 charger cables to save money, and we should demand a higher quality cable be supplied to us after buying their "Flagship Device"
Anyone else experiencing this problem?

Yes. My charging/USB cable has gotten loose. The Radio Shack one I bought with the phone works great. I doubt a cable recall will occur, however.

Yes mine does the same thing and I HATE it. I thought I was the only one
Sent from my PC36100 using XDA App

Compared with the older style cables this one is a lot better
Sent from my EVO using XDA App

I wish they would have kept the mini usb like for the hero and most cameras.
Sent from my PC36100 using XDA App

Demand a recall? No. Should you ask for a replacement? Yes.
Sent from my PC36100 using XDA App

*Facepalm*
Sent from my PC36100 using XDA App

Surprised nobody suggested a class action yet...

Apple did something similar, so this might work.
I had an iphone, and got a notice that I needed to get a new wall plug due to defects in the ones that were released with the iPhone. So my new wall plug had a bright green dot on it to indicate it was new.
HTC could do something similar, couldn't they?

Wait, are you complaining about the charger plug or the USB cable? Replacement cables are, like, a nickel on EBay. Or you can get an adapter and use your old micro USB cables.
If it's the charger itself, you may get some sympathy from OEMs, but I wouldn't even waste the stamp (or email) for a cable. Just my opinion, of course.

both me and my buddies cables have done the same thing their super weak

I took a chance and bought 3 (I have 3 EVO's) of these adapters:
http://www.dealextreme.com/details.dx/sku.36150 - works perfectly.
Now all my BB and old phone chargers work - Take that HTC!
Mule

It's weird. I also have charging issues, here they are:
1. Occasionally, after charging for a period of time on the home charger, the EVO will light up and stop charging. I check the battery info and temperature is in the 20s, so i know that it's not a temperature issue. Then, after about 30 seconds or a minute, it will light up again and continue charging. I never touch the charging cable or connection and it does it on its own.
2. Using the car charger, the EVO seemingly decides that it doesn't like the connection. When i plug in the charger, the EVO will begin to charge, then after two or three seconds, go back to discharge mode. It takes me pulling the plug and reinserting (into the cig lighter port, not the EVO) anywhere from 3-100 times to get it to accept the charge demand.

Muledeer said:
I took a chance and bought 3 (I have 3 EVO's) of these adapters:
http://www.dealextreme.com/details.dx/sku.36150 - works perfectly.
Now all my BB and old phone chargers work - Take that HTC!
Mule
Click to expand...
Click to collapse
Exactly what I have. My wife and I can share one plug, she with her Hero and me with my Evo.

I don't even use the OEM one, I use my Treo Pro chargers and have not ran into an issue. The OEM just sits on my desk...I have had my EVO since launch date.
Treo pro OEM chargers are fairly cheap now.
Just my 2 cents.
Have a wonderful weekend everyone!
I am using Froyo update from HTC also.
Sent from my EVO

My Eris charger did the same thing after two months.. so now I'm using my ps3 controller charger usb cord, and its working teriffic lol.
Sent from my Eris using XDA App

Then pins that hold the cable get pushed in when this happens you dont get a good connection. I have seen a few come in to my shop. usually give them a cable I have laying around. Leads me to wonder what others are doing differently. I havent had any issues with either of my chargers and I will test and play games with it plugged up so I know I put a little stress on it.

tomp517 said:
I wish they would have kept the mini usb like for the hero and most cameras.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
yeah that would have been nice, nice all my car stuff was mini usb

The physics of my connection are perfectly fine.

It's not the charger it's the port. There was a bad batch and it was fixed. Mine had the same issue and I couldn't charge my phone.

No touchscreen on a/c power!

When I use my sprint charger everything is fine I can use the phone/screen with no problems...but any other micro usb causes the phone to lock up on the screen....any1 else having this problem? Any solution?
Sent from my SPH-D700 using XDA App

tcat025 said:
When I use my sprint charger everything is fine I can use the phone/screen with no problems...but any other micro usb causes the phone to lock up on the screen....any1 else having this problem? Any solution?
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
I made a post about this the other day. Mine seems completely random. My phone will completely lock up and it requires a battery pull. I can go a week using the same charger and it may not do it then out the blue it will lock up.
Sent from my SPH-D700 using Tapatalk

It makes no sense at all! Never had this problem with any other phone ever before
Sent from my SPH-D700 using XDA App

I had the same problem using a clone travel charger from ebay. I also had a clone usb cable that won't recognize the Epic as a mass storage. I bought from this guy on ebay that sells OEM Samsung accessories and they all work perfectly for me.

Be very careful with these things, folks... many charges can have terrible voltage regulators on them. You don't want to kill a very nice phone now, do you. Stick with a good charger and cable. I use the stock cable and the Palm Pre charger cable. I've never had screen issues or lockups with other chargers, but I only use the Palm and Samsung chargers, to be honest.

Yes, be wary of cheapo chargers!
I was able to get a OEM Blackberry MicroUSB charger off amazon for about 4 bucks shipped and it works fine to charge my Epic. My friend also gave me one of her extra HTC chargers which came with her EVO and they also work fine.

my charger is a 800ma sanyo which should not cause issues. I have not had the issue within the past week either.

Guys, check the output voltage of your chargers... specially on the cheap ones. its supposed to be no more than 5V. I broke my Hero's screen with a cheap charger with 5.5 V output. It starts by acting weird , then it looses touch capability when its connected and then stops working at all...

[Q] Digitizer problem while charging

Hi,
I have weird problem. When I am charging my G1 with charger, digitizer gets crazy, it doesn't react on that place where I touch screen (e.g. I touch in upper left corner, and behaves like I slided bottom middle), but when I slide/open keyboard, everything is OK and also when I charge from USB on computer. Problem is only when I'm charging with charger, with closed keyboard.
I tried more than one charger, result is the same. Also I used more ROMs. And I have bought this G1 second hand.
Have you any ideas? Is it HW problem or could it be SW?
thanks.

Are you using a generic charger & what rom are you running?

Oh I have the same problem too. I solved it by using a Motorola charger. It's only 500mA so it charges slower, but the screen doesn't go crazy.

xfosx said:
Are you using a generic charger & what rom are you running?
Click to expand...
Click to collapse
I think that charger I tried at first was stock for G1, but I'm not sure. And now I am using new charger from ebay which is 500mA
it was crazy also on not rooted 1.6, and now I am using Biffmod 2.0.1, on 1.8 that same.
felix1234 said:
Oh I have the same problem too. I solved it by using a Motorola charger. It's only 500mA so it charges slower, but the screen doesn't go crazy.
Click to expand...
Click to collapse
I have 500mA charger, but it doesn't mean, that what's written on that charger is true, it is something cheap from ebay
but it makes sense, when I slide keyboard, it maybe uses more energy and from charger and then doesn't "overpower" digitizer (hope you understand what I mean)
need to find "slower" charger

I would spend a little extra & get the factory charger. If i recall you can find the old HTC tytn or any of those old school windows mobile 6.1 chargers for under $10 & they should work (make sure its not the micro usb kind). I found one on ebay the other day for $6 shipped.

Wow! I didn't think that I would've been the charger. I've having the same problem now I back using the factory charger and no problems at all. The charger that I was using was from a purchase I made off of ebay.
Sent from my Chromatic Dream using XDA App

Same here with a generic charger (came with an 2200 battery)

mAh doesnt seem to be the problem, mine goes crazy with the 800mAh generic (BLU brand) charger, but works fine with the 1A HTC charger that came with my old 8125

Random screen behavior while charging

It's probably easier to show what's happening with a video:
This happens when charging my phone. But only when placed on a hard surface.
Also when the phone is resting on a surface, it doesn't respond to my touch input.
It acts as if there is an invisible hand touching the screen in random places very rapidly.
I hope this isn't a defective screen, because I'm sure this isn't normal behavior.
My problem is almost exactly the same as this: http://forum.xda-developers.com/showthread.php?t=846941, but the explanation doesn't fit in my case, as it's very hot here (high 30's C), with almost 100% humidity, and the phone isn't the same as mine.
Has anyone had a problem like this with the DHD?
On a side note, does anyone else think of "Dial Home Device" from Stargate when they see DHD, or is it just me?

Mine started doing this a while ago. Also only when charging, and only on a hard surface. Bit annoying, but I can get round is easily. Would be interesting to know what causes it though...
Sent from my Desire HD using XDA App

Mine does this when I'm using a cheap ebay charging cable. It's ok when using a genuine HTC cable.
Sent from my Desire HD using XDA App

Just tested mine again, and it seems ok. Very weird. Was using the same cable too (HTC one). Maybe it bugs out sometimes when it's next to my PC. Seems ok right now.

mjt said:
Mine does this when I'm using a cheap ebay charging cable. It's ok when using a genuine HTC cable.
Sent from my Desire HD using XDA App
Click to expand...
Click to collapse
Anyone confirm this?
I've just bought 2 cables (cheap, retractable) from ebay for emergency use... :'(

Seen demo/display phone acting like that in best buy although phone wasn't flat but on sort of a stand and always on charge...
Sent from my Desire HD using XDA App

It has been discussed and confirmed earlier. It happens with cheap non-genuine chargers.
The solution is to use only the genuine charger.

I should add I do have a cheap charger and data cable from ebay that do work ok, so this problem is not universal across all non-HTC accessories.

andreasy said:
It has been discussed and confirmed earlier. It happens with cheap non-genuine chargers.
The solution is to use only the genuine charger.
Click to expand...
Click to collapse
Lol!
I only use genuine charger and battery no matter what but I hope the cheap cable would not cause this. It's just a cable anyway...
By the way, can you provide the link for the said discussion for my joy reading?
Thanks!

I had this the other day I was holding the phone and had it plug in the HTC charger. I was browsing the web and could not move up and down it just zoomed in or out like I had two fingers on-screen I restarted the phone but still did it I then unplugged it and it was ok.
Sent from my Desire HD using XDA App

Just some extra details here, the charger I was using in the video was a generic usb charger, but using the genuine charger doesn't stop the problem.
The screen is in perfect condition, not a single scratch, phone is less than two months old and I only have a genuine cable.
Also this happens on ANY hard surface, a book, tiles, wood, but soft things like wool or upholstery don't cause any problems.
Sent from my Desire HD using XDA App

lachlanarthur said:
Just some extra details here, the charger I was using in the video was a generic usb charger, but using the genuine charger doesn't stop the problem.
The screen is in perfect condition, not a single scratch, phone is less than two months old and I only have a genuine cable.
Also this happens on ANY hard surface, a book, tiles, wood, but soft things like wool or upholstery don't cause any problems.
Sent from my Desire HD using XDA App
Click to expand...
Click to collapse
Sounds like a proximity sensor issue.

I had this exact same problem as shown on the video on both the HD2 I had previously and the DHD. In both cases the culprit was not the cable but a cheap charger.

What the...never seen s.th. like this before...
Faulty phones?
DN41
Sent from my Desire HD using XDA App

Same **** here ;-(
Happens when using a eBay noname docking station! Phone is not laying on a surface! The last time i charged with this docking station there was no problem.
I will try the htc charger...

Slightly off topic but whilst my DHD is charging, if I run my fingers across the aluminum body it feels like its vibrating. I had this on my Hero too.
I'm almost positive its the current, as unplugging it stops the "vibration".

the erratic behavior of the DHD is caused by improper grounding, as the small current from the ungrounded charger is passed on to the phone's body, mostly by a other then HTC cable, there will be a current on the phone, small, but none the less there, as the digitizer measures the electric resistance against the screen on spots, as a human finger(flesh somewhat differs from nothing or non organic objects touching it) it measures a touch, this small current also can give a false touch, thus creating this erratic behavior.
hope this explains it clearly to you all.
so, if you properly ground the phone somehow, it will stop

[Q] S4 is not charging

Hello guys
My galaxy S4 is not charging :crying:, I checked the charger and it worked on another phone, So I think the wrong is in the phone.
Oh, and sometimes it charges but after 10 or 15 minutes charging it starts to connect and disconnect continuously from the charger.
What is the solution?
Edit: The wall charger.

7mada said:
Hello guys
My galaxy S4 is not charging :crying:, I checked the charger and it worked on another phone, So I think the wrong is in the phone.
Oh, and sometimes it charges but after 10 or 15 minutes charging it starts to connect and disconnect continuously from the charger.
What is the solution?
Click to expand...
Click to collapse
Car charger or wall charger? I noticed my car charger does not plug into the phone as snug as the wall charger & have similar issues you described. However, wall charger works flawlessly.

John The Rhino said:
Car charger or wall charger? I noticed my car charger does not plug into the phone as snug as the wall charger & have similar issues you described. However, wall charger works flawlessly.
Click to expand...
Click to collapse
wall charger
Sent from my GT-I9505 using Tapatalk

7mada said:
wall charger
Sent from my GT-I9505 using Tapatalk
Click to expand...
Click to collapse
Perhaps go to At&t store & see if you have the same problem with a charger there. If so, then it could be a hardware defect which I presume is covered by warranty.

John The Rhino said:
Perhaps go to At&t store & see if you have the same problem with a charger there. If so, then it could be a hardware defect which I presume is covered by warranty.
Click to expand...
Click to collapse
Could it be a software problem?
Sent from my GT-I9505 using Tapatalk

7mada said:
Could it be a software problem?
Sent from my GT-I9505 using Tapatalk
Click to expand...
Click to collapse
Anything is possible but always start simple. Most likely it is the charger, start there. If you try different multiple chargers and get the same results, BINGO there's your problem. Warranty replace phone, (you're already at the At&t store) you're Golden.

John The Rhino said:
Anything is possible but always start simple. Most likely it is the charger, start there. If you try different multiple chargers and get the same results, BINGO there's your problem. Warranty replace phone, (you're already at the At&t store) you're Golden.
Click to expand...
Click to collapse
It always says "Dock connected" from time to another.

7mada said:
It always says "Dock connected" from time to another.
Click to expand...
Click to collapse
Yes you may be connected, but perhaps the pins are damaged, missing, dirty or don't line up to the phone port properly to charge the phone. Start with the charger first. Save yourself a lot of time & guessing.

Any other help?

Mine did the same thing. So I went down and did the next thing and got the note 3 for the taxes and monthly payments. I also ordered the USB motherboard off eBay since I've takin one apart before. Going to replace that so it will be fixed and on eBay it goes. The phones in mint condition but have to charge and swap batteries. I couldn't handle it. Believe it or not, what started it was I had charger plugged into phone and unplugged charger from wall and took phone into another room and plugged into another plug without ever unplugging from phone. When I plugged it in wall it had a small little arc and that was the last time it charged.
Sent from my SAMSUNG-SM-N900A using xda app-developers app

7mada said:
Any other help?
Click to expand...
Click to collapse
There really is no other help. You gotta figure out if its your charge port or the charger.
If u can't replace with warranty there is 2 other options.
1. Buy the s4 wireless charge kit. Its like 80 bucks on eBay.
2. Get a universal battery charger and 2 spare batteries. And just swap batteries everyday.
3. Buy the charging port on Amazon or eBay and pay a electronic store to swap it out. Or do it yourself if u can handle it

Fixed mine today. Took maybe 15 min. And $7.00. To eBay it goes.
Simple as pie, just use ifixit to do it.
Sent from my SAMSUNG-SM-N900A using xda app-developers app

sandman7793 said:
Fixed mine today. Took maybe 15 min. And $7.00. To eBay it goes.
Simple as pie, just use ifixit to do it.
Sent from my SAMSUNG-SM-N900A using xda app-developers app
Click to expand...
Click to collapse
I am in the same situation and have just ordered the parts. I did a sample teardown and it appears to be pretty simple to do it. I'll report back in a few days, but my USB is for sure dead as it won't read either on a PC or Mac, or charge via a car, wall, or USB cable in a computer. I bought the Samsung S4 battery charger and kit, and the old battery works in there, so I know it's not the battery. However, the battery's "water damage" sensor is now pink, so I presume that the nasty humidity in North Texas this spring has killed the USB board. At any rate, hopefully, the fix is en route.

nrhpd527 said:
I am in the same situation and have just ordered the parts. I did a sample teardown and it appears to be pretty simple to do it. I'll report back in a few days, but my USB is for sure dead as it won't read either on a PC or Mac, or charge via a car, wall, or USB cable in a computer. I bought the Samsung S4 battery charger and kit, and the old battery works in there, so I know it's not the battery. However, the battery's "water damage" sensor is now pink, so I presume that the nasty humidity in North Texas this spring has killed the USB board. At any rate, hopefully, the fix is en route.
Click to expand...
Click to collapse
Well, the part and tools arrived and it was an easy replacement. The phone now charges like original. However, and this is a much larger issue, I cannot get and mobile data or any sort of non-wifi connectivity. I am thinking this board, which supposedly contains the antenna, is defective. It appears I can have EITHER network connectivity or sound, but not both. When I put the small plastic cover that also contains the speaker back on, it instantly kills my GSM connection to AT&T. With it off, I am getting a solid 4G LTE connection, and with it on, no signal at all other than wifi.
I've searched here and on the web, and the only thing I see so far is sending back the new USB board and hoping that the next one works in all areas.
Anyone have any ideas?

nrhpd527 said:
Well, the part and tools arrived and it was an easy replacement. The phone now charges like original. However, and this is a much larger issue, I cannot get and mobile data or any sort of non-wifi connectivity.
Click to expand...
Click to collapse
Double check the antenna cable connections at both ends. If you still have problems, try installing your old board back and see if data/wifi works. If it does, then the new board is probably defective.

dwestall said:
Double check the antenna cable connections at both ends. If you still have problems, try installing your old board back and see if data/wifi works. If it does, then the new board is probably defective.
Click to expand...
Click to collapse
The new board was defective, but they sent a replacement that worked better than the original. I also ended up finding out that the 1st replacement board had shorted the antenna cable, so I replaced that. My my son is now using the S4 with no problems. Long story short, he left his S3 on my car and it got destroyed, so I got an S5 and he got the S4...
All in all, to get back on track, this was an easy repair for anyone. I was surprised at how easy replacing just about anything other than the screen itself would be.