Random screen behavior while charging - Desire HD General

It's probably easier to show what's happening with a video:
This happens when charging my phone. But only when placed on a hard surface.
Also when the phone is resting on a surface, it doesn't respond to my touch input.
It acts as if there is an invisible hand touching the screen in random places very rapidly.
I hope this isn't a defective screen, because I'm sure this isn't normal behavior.
My problem is almost exactly the same as this: http://forum.xda-developers.com/showthread.php?t=846941, but the explanation doesn't fit in my case, as it's very hot here (high 30's C), with almost 100% humidity, and the phone isn't the same as mine.
Has anyone had a problem like this with the DHD?
On a side note, does anyone else think of "Dial Home Device" from Stargate when they see DHD, or is it just me?

Mine started doing this a while ago. Also only when charging, and only on a hard surface. Bit annoying, but I can get round is easily. Would be interesting to know what causes it though...
Sent from my Desire HD using XDA App

Mine does this when I'm using a cheap ebay charging cable. It's ok when using a genuine HTC cable.
Sent from my Desire HD using XDA App

Just tested mine again, and it seems ok. Very weird. Was using the same cable too (HTC one). Maybe it bugs out sometimes when it's next to my PC. Seems ok right now.

mjt said:
Mine does this when I'm using a cheap ebay charging cable. It's ok when using a genuine HTC cable.
Sent from my Desire HD using XDA App
Click to expand...
Click to collapse
Anyone confirm this?
I've just bought 2 cables (cheap, retractable) from ebay for emergency use... :'(

Seen demo/display phone acting like that in best buy although phone wasn't flat but on sort of a stand and always on charge...
Sent from my Desire HD using XDA App

It has been discussed and confirmed earlier. It happens with cheap non-genuine chargers.
The solution is to use only the genuine charger.

I should add I do have a cheap charger and data cable from ebay that do work ok, so this problem is not universal across all non-HTC accessories.

andreasy said:
It has been discussed and confirmed earlier. It happens with cheap non-genuine chargers.
The solution is to use only the genuine charger.
Click to expand...
Click to collapse
Lol!
I only use genuine charger and battery no matter what but I hope the cheap cable would not cause this. It's just a cable anyway...
By the way, can you provide the link for the said discussion for my joy reading?
Thanks!

I had this the other day I was holding the phone and had it plug in the HTC charger. I was browsing the web and could not move up and down it just zoomed in or out like I had two fingers on-screen I restarted the phone but still did it I then unplugged it and it was ok.
Sent from my Desire HD using XDA App

Just some extra details here, the charger I was using in the video was a generic usb charger, but using the genuine charger doesn't stop the problem.
The screen is in perfect condition, not a single scratch, phone is less than two months old and I only have a genuine cable.
Also this happens on ANY hard surface, a book, tiles, wood, but soft things like wool or upholstery don't cause any problems.
Sent from my Desire HD using XDA App

lachlanarthur said:
Just some extra details here, the charger I was using in the video was a generic usb charger, but using the genuine charger doesn't stop the problem.
The screen is in perfect condition, not a single scratch, phone is less than two months old and I only have a genuine cable.
Also this happens on ANY hard surface, a book, tiles, wood, but soft things like wool or upholstery don't cause any problems.
Sent from my Desire HD using XDA App
Click to expand...
Click to collapse
Sounds like a proximity sensor issue.

I had this exact same problem as shown on the video on both the HD2 I had previously and the DHD. In both cases the culprit was not the cable but a cheap charger.

What the...never seen s.th. like this before...
Faulty phones?
DN41
Sent from my Desire HD using XDA App

Same **** here ;-(
Happens when using a eBay noname docking station! Phone is not laying on a surface! The last time i charged with this docking station there was no problem.
I will try the htc charger...

Slightly off topic but whilst my DHD is charging, if I run my fingers across the aluminum body it feels like its vibrating. I had this on my Hero too.
I'm almost positive its the current, as unplugging it stops the "vibration".

the erratic behavior of the DHD is caused by improper grounding, as the small current from the ungrounded charger is passed on to the phone's body, mostly by a other then HTC cable, there will be a current on the phone, small, but none the less there, as the digitizer measures the electric resistance against the screen on spots, as a human finger(flesh somewhat differs from nothing or non organic objects touching it) it measures a touch, this small current also can give a false touch, thus creating this erratic behavior.
hope this explains it clearly to you all.
so, if you properly ground the phone somehow, it will stop

Related

Demand a HTC Charger Recall!

http://forum.xda-developers.com/showthread.php?t=717204&highlight=charger&page=1
This is in continuation to this thread.
I believe that we should demand a recall from HTC of their junky chargers. As of a couple days ago, my charger stopped working. In order to get it to charge my phone, I need to unplug and plug in my phone 20-40 times and get the physics of the connection PERFECT... if my phone moves 1mm, it will stop charging, so I need to have the phone somewhere that it will not move...
This is not the case with my Car Charger, so I know it is simply the phone charger itself that comes with HTC... they supplied us with $0.10 charger cables to save money, and we should demand a higher quality cable be supplied to us after buying their "Flagship Device"
Anyone else experiencing this problem?
Yes. My charging/USB cable has gotten loose. The Radio Shack one I bought with the phone works great. I doubt a cable recall will occur, however.
Yes mine does the same thing and I HATE it. I thought I was the only one
Sent from my PC36100 using XDA App
Compared with the older style cables this one is a lot better
Sent from my EVO using XDA App
I wish they would have kept the mini usb like for the hero and most cameras.
Sent from my PC36100 using XDA App
Demand a recall? No. Should you ask for a replacement? Yes.
Sent from my PC36100 using XDA App
*Facepalm*
Sent from my PC36100 using XDA App
Surprised nobody suggested a class action yet...
Apple did something similar, so this might work.
I had an iphone, and got a notice that I needed to get a new wall plug due to defects in the ones that were released with the iPhone. So my new wall plug had a bright green dot on it to indicate it was new.
HTC could do something similar, couldn't they?
Wait, are you complaining about the charger plug or the USB cable? Replacement cables are, like, a nickel on EBay. Or you can get an adapter and use your old micro USB cables.
If it's the charger itself, you may get some sympathy from OEMs, but I wouldn't even waste the stamp (or email) for a cable. Just my opinion, of course.
both me and my buddies cables have done the same thing their super weak
I took a chance and bought 3 (I have 3 EVO's) of these adapters:
http://www.dealextreme.com/details.dx/sku.36150 - works perfectly.
Now all my BB and old phone chargers work - Take that HTC!
Mule
It's weird. I also have charging issues, here they are:
1. Occasionally, after charging for a period of time on the home charger, the EVO will light up and stop charging. I check the battery info and temperature is in the 20s, so i know that it's not a temperature issue. Then, after about 30 seconds or a minute, it will light up again and continue charging. I never touch the charging cable or connection and it does it on its own.
2. Using the car charger, the EVO seemingly decides that it doesn't like the connection. When i plug in the charger, the EVO will begin to charge, then after two or three seconds, go back to discharge mode. It takes me pulling the plug and reinserting (into the cig lighter port, not the EVO) anywhere from 3-100 times to get it to accept the charge demand.
Muledeer said:
I took a chance and bought 3 (I have 3 EVO's) of these adapters:
http://www.dealextreme.com/details.dx/sku.36150 - works perfectly.
Now all my BB and old phone chargers work - Take that HTC!
Mule
Click to expand...
Click to collapse
Exactly what I have. My wife and I can share one plug, she with her Hero and me with my Evo.
I don't even use the OEM one, I use my Treo Pro chargers and have not ran into an issue. The OEM just sits on my desk...I have had my EVO since launch date.
Treo pro OEM chargers are fairly cheap now.
Just my 2 cents.
Have a wonderful weekend everyone!
I am using Froyo update from HTC also.
Sent from my EVO
My Eris charger did the same thing after two months.. so now I'm using my ps3 controller charger usb cord, and its working teriffic lol.
Sent from my Eris using XDA App
Then pins that hold the cable get pushed in when this happens you dont get a good connection. I have seen a few come in to my shop. usually give them a cable I have laying around. Leads me to wonder what others are doing differently. I havent had any issues with either of my chargers and I will test and play games with it plugged up so I know I put a little stress on it.
tomp517 said:
I wish they would have kept the mini usb like for the hero and most cameras.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
yeah that would have been nice, nice all my car stuff was mini usb
The physics of my connection are perfectly fine.
It's not the charger it's the port. There was a bad batch and it was fixed. Mine had the same issue and I couldn't charge my phone.

lag while charging

anybody else noticed that phone responds less and lagier while charging. i noticed lut more chopier behavior in scrolling screens in launcher pro and adw
I thought the Galaxy didn't have any lag problems, that sucks. I don't have the phone so I can't comment, hopefully it comes to America soon.
derfnoslen said:
I thought the Galaxy didn't have any lag problems, that sucks. I don't have the phone so I can't comment, hopefully it comes to America soon.
Click to expand...
Click to collapse
it doesnt have while not on charger. it seams thet screen sensitivity drops down or cpu scales down. dont realy know what is causing this
yes I also noticed this yesterday while trying to use the phone while charging...gave up trying to write a message, was too hard due to the lag
Sent from my GT-I9100 using Tapatalk
I noticed this on the S1 but never did on the S2.. I usually play a lot of games even when charging.
Are you guys using official Samsung chargers, as far as I know from experience the lag while charging only occurs with a 3rd party charger, not with the official charger.
It's the faulty charger.
Sent from my GT-I9100 using XDA App
It does in fact have different thresholds when charging vs not charging.
They're talking a bit about it in this thread: http://forum.xda-developers.com/showthread.php?t=1072471
Original charger, not faulty (second one behaves the same, second phone behaves the same)!
Most likely that the CPU skales down to prevent damages.
noticed that,too
If you guys are using screen protectors it might be the problem :/
Sent from my GT-I9100 using XDA Premium App
affects me as well. Anyone got any idea how to solve charging lag?
Mine galaxy s and s2 are ok with original charger. But when i tried cheap ebay 2$ charger, touchscreen just go crazy and laggy. So i throw them in the bin. Always use original charger.
This is a known issue. Flash a kernel with vitallij's touch screen sensitivity fix or install touchscreentune app and change MoveHyst to 90 and BLEN to 3.
Do a search in the forum for the app.
Sent from my GT-I9100 using xda premium
anizee said:
affects me as well. Anyone got any idea how to solve charging lag?
Click to expand...
Click to collapse
Use a charger that doesn't suck - the screen responsiveness issues are caused by chargers that put too much noise on the power supply.
Usually is due to bad chargers, but even a stock charger on unclean wall power can cause issues. (Such as when I tried to plug my charger into an inverter.)
If you get a USB cable that has a ferrite filter on it, that may help.
Entropy512 said:
Use a charger that doesn't suck - the screen responsiveness issues are caused by chargers that put too much noise on the power supply.
Usually is due to bad chargers, but even a stock charger on unclean wall power can cause issues. (Such as when I tried to plug my charger into an inverter.)
If you get a USB cable that has a ferrite filter on it, that may help.
Click to expand...
Click to collapse
I've tried 3 genuine Samsung chargers and i can still reproduce this issue. Are all those chargers ****? There is nothing wrong with electrical wiring either
Sent from my GT-I9100 using xda premium
KennyLegend said:
I've tried 3 genuine Samsung chargers and i can still reproduce this issue. Are all those chargers ****? There is nothing wrong with electrical wiring either
Sent from my GT-I9100 using xda premium
Click to expand...
Click to collapse
Then you've got noisy wall power. Maybe try a cable with a ferrite filter.
Considering that the USB cable Samsung ships is crap then yes, the charger could be crap. (The USB cable is left plugged into the PC will cause the computer to ding like device connected then disconnect)
Sent from my GT-I9100 using Tapatalk
KennyLegend said:
I've tried 3 genuine Samsung chargers and i can still reproduce this issue. Are all those chargers ****? There is nothing wrong with electrical wiring either
Sent from my GT-I9100 using xda premium
Click to expand...
Click to collapse
read the user manual that came with the phone box...
pretty sure it states something like this..
"touchscreen may be unresponsive while charging"
at least it said that for the gnex, the gs2 one was read too long ago for me to remember.
s2d4 said:
read the user manual that came with the phone box...
pretty sure it states something like this..
"touchscreen may be unresponsive while charging"
at least it said that for the gnex, the gs2 one was read too long ago for me to remember.
Click to expand...
Click to collapse
As i said above...its a known issue and can be fixed and isn't a problem for me. I can reproduce it if needs be.
Sent from my GT-I9100 using xda premium

Unoriginal charger controlling my DHD

My mum borrowed my DHD Charger to send her Desire back to Virgin (as hers previously broke and she had bought a cheap one). Anyway, she borrowed me the cheap charger, and as her Desire, along with my charger got lost in the post, I am stuck with this charger (I have already bought 2 Original HTC chargers on ebay but they both broke, so I gave up. This cheap charger keeps controlling my phone, calling people, sending texts, etc.
All I want to know is, does anyone know why it does this? It's really annoying!
CuBz90 said:
My mum borrowed my DHD Charger to send her Desire back to Virgin (as hers previously broke and she had bought a cheap one). Anyway, she borrowed me the cheap charger, and as her Desire, along with my charger got lost in the post, I am stuck with this charger (I have already bought 2 Original HTC chargers on ebay but they both broke, so I gave up. This cheap charger keeps controlling my phone, calling people, sending texts, etc.
All I want to know is, does anyone know why it does this? It's really annoying!
Click to expand...
Click to collapse
How come charger will do that?!... Maybe you install of apps/games that you didn't look for permission before you install it...
Sent from my Desire HD using xda premium
kuklux said:
How come charger will do that?!... Maybe you install of apps/games that you didn't look for permission before you install it...
Sent from my Desire HD using xda premium
Click to expand...
Click to collapse
I am 100% sure it is the charger, I am just asking if anyone knows why the charger is doing this, cheap or not, how the hell does it do it lol
yeah my charger makes the phone act funny too
but its never called anyone
it just makes the screen lock not come off sometimes and other times your trying to send a text and it keeps adding lots of randum letters
CuBz90 said:
I am 100% sure it is the charger, I am just asking if anyone knows why the charger is doing this, cheap or not, how the hell does it do it lol
Click to expand...
Click to collapse
Use cable in nokia its working fine in our dhd
Sent from my Desire HD using xda premium
I have seen this, it happens if I plug my phone into one of the USB ports on my old macbook pro. If the supply voltage/current is dirty or has spikes or is badly regulated it can make your phone do odd things.
Just get a better charger. The only way to fix it
Sent from my Desire HD
I also facing the same situation... But it was when I plug in the in car charger, my DHD will automatic open premium navigation... Weired
Sent from my HTC Desire HD using XDA Premium App
colonel_lp said:
I have seen this, it happens if I plug my phone into one of the USB ports on my old macbook pro. If the supply voltage/current is dirty or has spikes or is badly regulated it can make your phone do odd things.
Just get a better charger. The only way to fix it
Click to expand...
Click to collapse
+1
It also not very good idea to use cheap charger as it could damage your battery, or even worse your phone.
I suppose HTC chargers use usb data lines to tell if it's really is an htc charger which is connected.
I use 2 chargers for my DHD. Orignal HTC charger+cable which i leave in the office as i do most of my charging there, and spare iphone charger + motorola micro-USB cable (from my old Moto Razr V3) at home. both work flawlessly.
but before this, i used the original HTC cable with some el-cheapo USB charger, and whenever I use that, the touchscreen is not working properly. not responding to touch and moves by itself. Another thing i noticed is that the phone was grounded, i can feel that very slight current that is not there when the phone is not charging.
so sure, its a charger issue, and chances are, the line is not grounded properly.
I use original charger and Samsung Galaxy Ace charger and they both work fine...

Different charger matters !

In some of the post i had read that touch sensitivity is affected largely when charging the note.I was wondering how mine works smooth without any problem ?
But once i connected galaxy s's charger to note and it influenced the note sensitivity, some touches dint get recognised, too much lag, slow......
When connected back to original charger, was working fine again.
So to summarize, original Note charger doesn't cause any problem with note, but if you connect other android charger to it, it affects touch sensitivity.
I am using an LG adapter since the original that came with Note has a hissing sound when not in charge, and its working fine with no probs.
My charger is the opposite. My Note charger is so bad that when my morning alarm goes off I have to unplug the phone because it doesn't recognise my finger sliding across the screen. I am now using my old iphone charger which is perfect.
To find which was the best I tested them all plugged in individually and used the touch and s-pen tests using the *#0*# test screen.
I tested quite a few various usb chargers that I had around the house and all had different results.
I have encountered this issue with the original charger too. not sure if its an issue with the lcd screen because i previously went to the service centre and apparently they told me they changed my lcd screen and it has in fact gotten worse after the servicing.
any idea what my next step should be?
Anyone using a charger that's under the 1A rating as the original has? I have a bunch of 700 mAh Samsung ones and an afraid to use a lower voltage on the the 2500 mAh battery...
Sent from my GT-N7000 using xda premium
What I heard, its normal that touch sensitive got affected, when using the phone, while charging and that's one of the flaw with AMOLED screens.
Maybe someone can confirm it?
Sent from my GT-N7000 using Tapatalk
ericshmerick said:
Anyone using a charger that's under the 1A rating as the original has? I have a bunch of 700 mAh Samsung ones and an afraid to use a lower voltage on the the 2500 mAh battery...
Sent from my GT-N7000 using xda premium
Click to expand...
Click to collapse
they all deliver the same voltage (5V). the Mah rating just changes how fast it charges up.
PANTS !!!!!
The note behaves this way with various roms, mainly KL based, with or without usb cable plugged in and regardless of what charger you use.
You should check these things first, hence why KL7 was pulled by samsung.
I'm using my HD2 charger, and it seems okay.
Can any other ex-HD2 users confirm this?
I used and old SGS charger for a while.. And a very small part of the touchscreen became unusable while charging.. With the charger that i got with the Gnote that problem doesnt exist..
I used the Samsung charger that came with my note for awhile but switched back to my original iPhone charger(The bigger one not the small new ones) both worked fine no issues with the screen or anything. Do notice that the Samsung charger gets hot after a full charge and my iPhone charger didn't other than that no issues.
Sent from my GT-N7000 using Tapatalk
DPMAce said:
I'm using my HD2 charger, and it seems okay.
Can any other ex-HD2 users confirm this?
Click to expand...
Click to collapse
I am using a desire HD charger which was my last handset, I am not having any issues while using the s pen on the note. Everything seems to be working fine.
HasC said:
I am using a desire HD charger which was my last handset, I am not having any issues while using the s pen on the note. Everything seems to be working fine.
Click to expand...
Click to collapse
+1 same with me, dhd charger & its cable..no problem
Disagree with the OP ;P
Sent from my GT-N7000 using XDA App
I have been using a Galaxy 5 charger, a GALAXY SII charger and a Nokia USB cable. No screen screen issues here either.
dt33 said:
What I heard, its normal that touch sensitive got affected, when using the phone, while charging and that's one of the flaw with AMOLED screens.
Maybe someone can confirm it?
Sent from my GT-N7000 using Tapatalk
Click to expand...
Click to collapse
It's not just AMOLED screens, but rather many touch screen smartphones. My Original Droid and my current Droid X both exhibit touch screen abnormalities when plugged in. I have also heard of iPhones exhibiting issues as well. I've heard changing out chargers does help.
I've also been using my iPhone charger and have not expeirenced any problems with the sensitivity of the screen.
I charge my SGN at night.
I have noticed that my Note gets 41 degree Celcius next morning using an SG2 charger.
On the other hand, if I use a third party charger - 23 degree Celcius next morning.
I have been using a 550ma Sony Ericsson charger for a couple of months and i have had no problems, I have never used the htc supplied one.
John.

Magnetic Charging point - FELL OUT!

Guys I want to just make you all aware if you have any of those unofficial magnetic charging cables please be very wary of using them.
I noticed over the course of a week the phone would be sat on the desk and and I had a cable charging through the magnetic port but it would stop charging.
I **** you not the cable literally pulled out the charging port directly away from the phone. Now luckily the port has to 'fin' pins (only glued in by the looks of it) and I was able to push them back in and it would charge...however it certainly was not dust and waterproof anymore!!!
Any way I took it back to Carphone warehouse (told them i was using the DK36 official charger..do not tell them you use a third party one) and they sent it away for repair. I have been told today that they are just swapping it out for a new one which should be back with me next week.
WORD OF WARNING...IM NEVER USING AN UNOFFICIAL CABLE EVER AGAIN!
has this happened to any of you before? I purchased the one that is available from mobilefun.co.uk but I advise you not too as either the port is weak or the magnet on the cable is too strong (it did not feel that way though!!!).
Lets hope it does not happen again! this is the third Z2 I have had now with the new one I get. FML.
It might be the fault of the phone. I have an aftermarket magnetic cable and it works fine! I have had the cable for about 7 months.
your not the first
http://forum.xda-developers.com/showthread.php?t=2770301
Teknohtc said:
It might be the fault of the phone. I have an aftermarket magnetic cable and it works fine! I have had the cable for about 7 months.
Click to expand...
Click to collapse
Yes maybe. When the thing came out still attached to the cable (heart in mouth!) I noticed there was very little bonding (glue) on the rear of the charging point.
Still Sony have been very very lax in the quality control department, the amount of snags people are having is unreal. Like I said I'm onto the third now, such a shame because I actually love the device, my favourite phone of late, I have the M8, Z1 and got rid of the S5 (hated) but the Z2 is my fav!
Mine also came out this morning, I dont think they have been glued in they just slide into their slots.
Well there was defo glue or some sort of bonding agent on the rear face of mine...just not much!
I'm no phone designer but surely they should have manufactured the port with a lip to prevent it it from being pulled out!?!?
Sent from my HTC One_M8 using XDA Premium 4 mobile app
I have no idea what you talking about.. can you provide your talking with some pictures showing the problem
Sent from Sony Xperia Z2 using XDA App
stargate1000 said:
Well there was defo glue or some sort of bonding agent on the rear face of mine...just not much!
I'm no phone designer but surely they should have manufactured the port with a lip to prevent it it from being pulled out!?!?
Click to expand...
Click to collapse
That's what I would have assumed too, but looking at my Z2's magnetic port, it does look like it's just made to the same size as the hole on the outside!
Tea-Aholic said:
That's what I would have assumed too, but looking at my Z2's magnetic port, it does look like it's just made to the same size as the hole on the outside!
Click to expand...
Click to collapse
Yep...it literally slots in and out. Awesome feature for when your glue fails on the rear of the port..NOT.
Sent from my HTC One_M8 using XDA Premium 4 mobile app
Just got my replacement from car phone warehouse yesterday. All seems to be in order...no gaps, dodgy drill holes, loose connectors, crap finishing etc...
Time will tell if I have received a good one this time.
Sent from my HTC One_M8 using XDA Premium 4 mobile app
Has your phone experienced any extreme heat, I'm thinking why the glue failed.
SolidR53 said:
Has your phone experienced any extreme heat, I'm thinking why the glue failed.
Click to expand...
Click to collapse
I wouldn't say so. Nothing over normal temps.
I would say that the amount of bond used was miniscule like a circle in the middle of the charging point. Not enough in my opinion as the surface area it covered was too small.
Sent from my D6503 using XDA Premium 4 mobile app
I see this appears to be common. How bad is this? I am about to get a Z2 with OEM dock but if this is a common thing perhaps I'll reconsider.
mr mystery said:
I see this appears to be common. How bad is this? I am about to get a Z2 with OEM dock but if this is a common thing perhaps I'll reconsider.
Click to expand...
Click to collapse
I have been using magnetic charger for two months now. So far it's still intact.
Same here, used magnetic charger seens I bought my Z2 (about 2 month ago) and it works great. Don't have stock desktop charger, bought an adapter cable.
Skickat från Tapatalk
I'm thinking about buying a magnetic charger, but I'm curious as to how people are disconnecting theirs to cause this issue.
My thoughts on it are if you pull it out horizontally, you are obviously putting strain on it by just pulling it off/out. I would have thought the best way to disconnect would be to basically "peel" it off, so that the magnet disconnects at a 90 degree angle. This would then not put any strain on the glue or whatever is used.
Sent from my D6503 using XDA Free mobile app
I have read a few reviews on some different mag cables and a lot of the aftermarket ones tout how strong the magnetic connection is compared to stock. Maybe the OEM cable was not too strong by design. Also wondering what kind of glue it is holding the port in. I just got my Z2 and I like it a lot so far. The mag cable looks like a great convenience which I'll be buying as soon as I decide I'm definitely keeping the phone (I'm commitment-challenged). Got my phone from B&H Photo and it says they are an authorized Sony dealer, but they are on the other side of the US so I really don't wanna have to ship my phone across country and then wait if I have an issue.
Right, well I have the Sony magnetic charger, I sent it back to sony as I thought it was to blame, it was working then stopped.
However when it was returned to me, I went to use it, the charge started and then stopped, so I thought it was the magnetic dock again, took the phone off the magnetic dock and these was a hole where the docking pins should be . Turns out they were on the magnetic dock! come out completely, so put the charger point bar back in the phone, reconnected and yes it charged but again, when I came to undock, phones charger area left on the dock. So it happens with the OEM dock as well.
Looks like a fight with Vodafone to get the phone repaired.
Yet another...
I have the official Sony Dock, so I can rule out it being 'just' due to the after-market docks. I had noticed before I even started using the magnetic dock that the connector was a bit mobile/loose. So much so that, whilst on holiday and shooting around water, I held my thumb over the connector. When, a couple of weeks later, I started to charge through the port, I noticed that it was making connect/disconnect noises as I was putting it onto the dock. I also noticed that it charged more slowly than via the USB port. Eventually (about a week after having read of the problem on these forums), the connector did stay on the charger, when the phone was removed. I have pushed it back in, but it just drops down, when on the charger, disconnecting from the phone. I am quite sure that it is no longer watertight, as there is a thin layer of quite 'spongy' adhesive tape on the back of the separated connector that is no longer adhesive and you can see quite well into the phone, through the connector holes. I believe that it is repairable (and the watertightness restorable) at little cost, given a competent person, who could strip the adhesive and replace it with something similar, but stronger AND put some strong adhesive around the outside of it, before pushing it back in. It's a shame that something so small is affecting so many people's opinion of Sony and marring an, otherwise, very good phone.
I will be attempting to return mine to the UK operator 'Three', this weekend and, if they are unwilling or unable to help, I will be taking to Twitter and other Social Media sites, to raise the profile to a wider audience... Sony are already doing relatively poorly in the mobile phone marketplace (for a company of their size) and they can sweep this under the carpet and try to ignore it, losing a small number of their 'fans', or they can make a big PR exercise. Any decent company would see this as a marketing opportunity - make direct contact with your customers and win their trust, by fixing a problem. It's their choice - act big or act small...

Categories

Resources