I recently sold my AT&T Atrix (SIM unlocked). Before the sale, I hard reset the phone without my SIM, and was able to reboot with no issue. I have never signed up for Motoblur account so have not encountered this before.
The buyer has contacted me that he wasnt able to use the Atrix after he swapped his SIM card. Before he swapped SIM, he set up his Motoblur account. However when he rebooted the Atrix, it was stuck at the Logo screen. He then proceeded to swap back to his first SIM. However he has reported that it was stuck at the logo screen. I got him to hard reset the Atrix. Although he is now able to boot past the logo screen and into the Motoblur setup screen, he is not able to key in his account account details as there isnt any keypad.
Has anyone encountered this problem? And if yes, how did you resolve this issue? Thanks.
Related
After sending off my second VarioII for the screen alignment issue to be fixed, instead of repairing it T-Mobile sent me a new device. I picked up the device from my local T-Mob shop, and started up the device. It went through it's normal boot up process then stopped with a screen saying that the 'Network is locked, please enter an unlock code'. In the top left hand corned the app name is displayed, it's called SimLock.
I've never had a lock on my SIM card, and it was exactly the same card that I had been using minutes early in a temporary replacement phone.
Anyway, T-Mob couldnt help me. They first gave me a 4 digit code to enter then an 8 digit PUK code, none of which worked. Also, each time I enter a number the time between tries becomes longer. I think there is also a limit (10?) on the number of tries before the SIM is rendered useless?
So, I think I will try the SIM in a replacement at the shop to check that's ok then I will ask for a replacement, cos' as far as I'm concerned it was broken when I received it, and I dont want to wait another 2 weeks for it to come back from repair.
Anyone else had this experience?
PaulB
Hi PeekBee,
The SimLock program is the network lock HTC use. I might also be used to lock the phone to a single SIM card but I'm not sure if SimLock is used for that. It appears however that the phone you have been given as a replacement has the wrong security settings enabled.
Gav.
Thanks Gav,
After spending a great deal of time on the phone to T-Mob tech support they've finally agreed that they can't get around the issue and will ship out a new one. This will be my 4th Vario II!
I have a 8125 and It crashed on me. Now whenever I try to boot it up nothing happens, no power on at all. But if i take the sim card out it boots up just fine.
I took the sim card out of the 8125 and tested it in my RAZR and it worked.
Any Ideas?
Thanks a ton guys.
-BK
It might be that you still have an old %V SIM card? Not sure if that would effect the WIZ but some phones just don't work with 5V SIM cards - only with the newer 3Volt SIMs. You could ask Cingular for a replacement. I guess every store could help you with that!
Also: try (if possible) another SIM card from a friend or from where ever and see if it works.
How exactly did it "crash"? What did you do after the crash? Have you tried a hard reset? Are you running a custom ROM?
Well I bought the phone online and it worked GREAT for about 3 days, then I was at work and it kept turning off by itself. I would restart it and it would sometimes boot up fully (about 1 in 3 tries). I watched it and when it would shut off by itself the screen would fade to white then power off. I did a hard reset and that didnt do anything.
I also tried going into boot mode and installing the rom on the HTC website. That failed to help either.
I then tried to install the "Love" ROM i believe its called, but my phone crashes while trying to install that.
Any Ideas?
Thanks again for the quick replies!
Did the phone come with a carrier ROM, or did it come with a custom ROM? Do you have a warranty? Have you contacted the seller?
It may be easier to get a refund and/or new phone, since it may have been a bad unit from the get-go.
The phone came with the cingular ROM, Im not sure if its still under warranty since i bought it from a guy on the net. Im guessing its not. Any idea how much HTC will charge if I send it into their "Out of Warranty" repair shop?
thanks!
This is happening to me too. I have HTC wizard (cingular 8125) with the current rom from the HTC site. I was using the phone in landscape mode, then shut the screen, and the phone just turned off when it closed. Then I went to turn it back on and it just faded to white after the cingular screen. Last program i installed was either BTaudio, or GPRSStallWorkaround.cab (i know, should've just edited reg). Any thoughts?
PS haven't tried taking out sim yet... will try
edit: tried w/o sim, same thing no luck
I recently bought a Touch 2. So far so good, i think.
But wen I pick up a phone, sometimes during the conversation
my phone reboots.
In the phoneshop they returned the phone and gave me
a new one, but unfortunatly i have the same problem.
Someone knows the reason? and even more, the solution?
It is possible to be from the SIM.Try with another SIM.
Or at least try to change the sim card, and do a hard reset to see if it happen again.
already done, had a simcard that was aged. But the problem still exists with the new simcard.
I have Verizon so I don't have a sim card but I want to get past the "No SIM card. Emergency calls only" screen so I can play with the phone before I sell it.
I tried touching the four corners, I tried typing stuff on the emergency dialer..any ideas how to get into the operating system?
smoothjeff said:
I have Verizon so I don't have a sim card but I want to get past the "No SIM card. Emergency calls only" screen so I can play with the phone before I sell it.
I tried touching the four corners, I tried typing stuff on the emergency dialer..any ideas how to get into the operating system?
Click to expand...
Click to collapse
Actually if anyone has a clue how to do this it would be much appreciated! I just got one but my AT&T dealer line isn't active yet so I don't have a sim card that is provisioned yet, and Motoblur keeps giving me a "Motoblur is Busy" error message so I can't even access my old motoblur account or make a new one >.< Please if anyone has any idea whats wrong help us out!
Supposedly, you can't make this phone get past emergency dialing without a SIM card, and then all it will do is require MotoBlur signup before it goes any further.
Supposedly.
But there are boot options, if you boot the power while holding the VOL- key. Explore at your own risk, one of those might hose the phone. Supposedly, at least one can do a complete factory reset.
Just sign into your motoblur account and it'll let you use the phone. Connect to wifi if you have it to get pass the motoblur screen. Press menu and some options will pop up including wifi settings.
Hope that helps.
Sent from my MB860 using Tapatalk
You can't even get to the MotoBlur sign in part, you're stuck at the screen saying no sim card.
I got my atrix on release day but am waiting for my employee line to become active so I currently have bi connection. What you need to do is take any sim card from a friend or an old one. Put it in the phone. Connect to wifi and do the blur log in/sign up. Then you are good. It'll only work on wifi till you get it on whatever carrier you're planning on using. But it's better than nothing.
My suggestion would be to get a friend who is on att to go into a store and say his sim was lost and they'll give him a new one and deactivate the old one. Use that old one till you have service of your own.
Good luck
bl4ck0ut
Sent from my DROIDX using XDA App
Figured out a solution
I figured out how to get past the SIM card requirement by playing with the boot options. The phone still requires you to register for a MotoBlur account, but I can live with that.
1. Load Boot menu by holding the Volume Down button while starting the phone.
2. Press the Volume Down button until the option "Boot Android (NO BP)" appears at the top of the screen.
3. Press the Volume Up button to select this option.
4. On load, the phone will bypass the No SIM card screen, but will ask you to register a MotoBlur account. You will have to connect to Wifi and either create a new account or sign in to one that already exists.
Luckily, this process only needs to be performed once. It looks like the phone remembers this boot option for next time
My note 3 has had lots of problems. Reboots and crashed quite frequently. After the firmware update it seemed better for a few days but now its back to freezing and rebooting all the time.
Did anyone out there have these problems and then exchanged your Note 3 for a new one that was trouble free?
Did your replacement have all the same problems?
I don't know if I should try to get my money back and get a different phone. This is very frustrating.
My One was having a problem of power switch,replacement came &working fine I love this phone,first one was made in Vietnam but replacement came Made in Korea...
If you haven't tried a factory reset (back things up) give it a shot. Cleared up my final issue. I had my replacement on order and it arrives today. Won't be needing it.
I did a factory reset. During the initial setup after the factory reset the phone restarted once in the middle of me typing in my gmail account info.
Will nothing help Lord...nothing?
:crying:
Oh and it says: (this is directly after a factory reset..nothing has been installed yet..no apps...nothing)
Security Information
An application attempted to access system......
Replacement
Snugglesthemonkey said:
I did a factory reset. During the initial setup after the factory reset the phone restarted once in the middle of me typing in my gmail account info.
Will nothing help Lord...nothing?
:crying:
Oh and it says: (this is directly after a factory reset..nothing has been installed yet..no apps...nothing)
Security Information
An application attempted to access system......
Click to expand...
Click to collapse
hi,
I took my phone back to Tmobile after 6 days due to issues. They gave me no problems.
This is exactly the same issue I have been having with my Note 3. Freezing up and constant restarting. It's been factory reset twice and even flashed. Nothing has worked. Can someone please help? I desperately need a replacement because I can't even use it for even a few seconds before it freezes up and goes into a reboot loop. I still have several months left on the one-year warranty. Can someone tell me how I can get a replacement from Vietnam? The website is entirely in Vietnamese and no other Samsung center will help. I've tried US, Australia and our own local center (Trinidad and Tobago), and even Amazon and the seller I bought it from. I'm now thinking of trying the UK. So far no one wants to help me and I am now at a loss. I just want to know HOW to communicate with the Vietnam manufacturers to get a replacement. I'm desperate.
See your identical post .