[Q] DVP - 801812DC Error during update - Venue Pro General

Hello,
Oct, 4th, my zune pop up the Mango Update notification for DVP.
Anyway, I cannot complete the update 7.0.7403.0.
During the backup step (step 7 of 10) when the progress is 87%, it regress to restarting the phone (step 1 of 2)
I tried everything I could including disconnect and remove battery, delete many contents, forget the phone, reinstall zune, hard reset.
Still, the problem is the same "zune cannot create a backup for my phone"
I also see that the percents when the update "fail" are different, depend on how many contents I keep.
After I reset the phone and do everything I could, the percent is at 87%.
Zune tell me that it is....
Error Code 801812DC
(see attachments)
I cannot find any solution from anywhere, nor MS troubleshoot. Here I found some question about LG Quantum during NoDo, and the solution is replacement.
I'm in Thailand, where DVP is rarely found. There is authorised reseller no service centre for this phone model. Dell Thailand does not import this model and they do not provide support for Dell mobile.
Every past updates I did via Zune software, the phone rom never been manually modified. Every apps in my phone also from Zune Marketplace. And my phone is not fake. (someone has already ask me before)
I'm completely desperate now. My mobile still function, but I really want Mango.
What should I do?
Here is the information
Phone manufacturer: Dell
Phone model: Dell Venue Pro (16 GB)
Mobile Operator: Truemove (a Thai operator), the phone is Generic-US
Phone operating system version: 7.0.7392.0
Zune software version: 4.8.2345.0
Computer operating system version: Windows 7 (32-bit)
PS: I have also posted in MS Answer, but no one answer

My as doing the same thing. This worked for me:# Unplug the USB cable from the phone.
# Press and hold the Power button for 5 seconds until the message Goodbye! appears.
# Press button again to turn the phone back on. As soon as the phone turns on and vibrates, press and hold the Camera button until the "Connect to PC" screen appears. It may take a few moments for this to appear. Once the screen appears, you may release the Camera
# Reconnect your phone using the USB cable. Note* Make sure you start pressing camera button as soon as restart phone in step above. This procedure will update your phones driver and allow you to upate to mango.
---------- Post added at 01:18 PM ---------- Previous post was at 01:16 PM ----------
Here's the site: http://support.microsoft.com/kb/2484484

Not work
I have tried that.
It appeared another Error Code C101002E
It returned to normal when being disconnected, and 801812DC occurred again.
I also downloaded WP Support tool to resolve the C101002E, according to MS troubleshoot. It didn't work, the tool told me that it couldn't be recovered and I had to contact technical support.
I have asked Dell Thailand, as I expected, They do not provide service for mobiles and I have to find the solution myself.
If you have more suggestion, please...

Related

[q] nodo update fix from microsoft

Anybody try this ????? :
Try using the Windows Phone Support Tool. The Windows Phone Support Tool is an application that fixes problems that prevent your Windows Phone 7 from updating successfully. The tool only works for the two error codes listed in the Symptoms section.
Unplug the USB cable from the phone.
Download the Windows Phone Support Tool from the Microsoft Download Center. If you have a 32-bit system, download the WPSupportTool-x86.msi (http://download.microsoft.com/downl...-4E4A-8179-9A3C5483E366/WPSupportTool-x86.msi) package. If you have a 64-bit system, download the WPSupportTool-amd64.msi (http://download.microsoft.com/downl...E4A-8179-9A3C5483E366/WPSupportTool-amd64.msi) package.
Note If you're not sure whether you have a 32-bit or 64-bit system, read the following Microsoft Knowledge Base article:
827218 (http://support.microsoft.com/kb/827218/ ) How to determine whether a computer is running a 32-bit version or 64-bit version of the Windows operating system.
Complete the steps to install the WPSupportTool package.
When you're finished, click Start, point to All Programs, and then from the list of programs, click Windows Phone Support Tool.
On your phone, press and hold the Power Collapse this imageExpand this imagebutton for 5 seconds until the message Goodbye! appears.
Press the Power Collapse this imageExpand this imagebutton again to turn the phone back on. As soon as the phone turns on and vibrates, press and hold the Camera Collapse this imageExpand this imagebutton until the "Connect to PC" screen appears. It may take a few moments for this to appear. As soon as the screen appears, you may release the Camera Collapse this imageExpand this imagebutton. Note The camera button is located on the side of your phone.
Collapse this imageExpand this image
Reconnect your phone by using the USB cable.
Your phone will be detected by your computer and the Zune software may automatically start. This process frequently takes several minutes.
Important If the Zune software does start, close it.
In the Windows Phone Support Tool, click the Recover button.
Collapse this imageExpand this image
The Windows Phone Support Tool will install an update that fixes the problem and restart your phone. If you phone is locked, enter your password when prompted.
When you see "The device has been updated" text, located at the bottom of the screen, close the Windows Phone Support Tool and disconnect your phone.
Collapse this imageExpand this image
Reconnect your phone to the computer to install the latest phone update by using the Zune software. (To update your phone's software, click Settings, click phone, and then click update.)
galati said:
Anybody try this ????? :
Try using the Windows Phone Support Tool. The Windows Phone Support Tool is an application that fixes problems that prevent your Windows Phone 7 from updating successfully. The tool only works for the two error codes listed in the Symptoms section.
Unplug the USB cable from the phone.
Download the Windows Phone Support Tool from the Microsoft Download Center. If you have a 32-bit system, download the WPSupportTool-x86.msi (http://download.microsoft.com/downl...-4E4A-8179-9A3C5483E366/WPSupportTool-x86.msi) package. If you have a 64-bit system, download the WPSupportTool-amd64.msi (http://download.microsoft.com/downl...E4A-8179-9A3C5483E366/WPSupportTool-amd64.msi) package.
Note If you're not sure whether you have a 32-bit or 64-bit system, read the following Microsoft Knowledge Base article:
827218 (http://support.microsoft.com/kb/827218/ ) How to determine whether a computer is running a 32-bit version or 64-bit version of the Windows operating system.
Complete the steps to install the WPSupportTool package.
When you're finished, click Start, point to All Programs, and then from the list of programs, click Windows Phone Support Tool.
On your phone, press and hold the Power Collapse this imageExpand this imagebutton for 5 seconds until the message Goodbye! appears.
Press the Power Collapse this imageExpand this imagebutton again to turn the phone back on. As soon as the phone turns on and vibrates, press and hold the Camera Collapse this imageExpand this imagebutton until the "Connect to PC" screen appears. It may take a few moments for this to appear. As soon as the screen appears, you may release the Camera Collapse this imageExpand this imagebutton. Note The camera button is located on the side of your phone.
Collapse this imageExpand this image
Reconnect your phone by using the USB cable.
Your phone will be detected by your computer and the Zune software may automatically start. This process frequently takes several minutes.
Important If the Zune software does start, close it.
In the Windows Phone Support Tool, click the Recover button.
Collapse this imageExpand this image
The Windows Phone Support Tool will install an update that fixes the problem and restart your phone. If you phone is locked, enter your password when prompted.
When you see "The device has been updated" text, located at the bottom of the screen, close the Windows Phone Support Tool and disconnect your phone.
Collapse this imageExpand this image
Reconnect your phone to the computer to install the latest phone update by using the Zune software. (To update your phone's software, click Settings, click phone, and then click update.)
Click to expand...
Click to collapse
This is the wrong place Sir
i tried this just yesterday, and it didn't work. Instead of pressing the camera button i used zune update to restart the phone and get to the "connect to PC" screen. the tool just wouldn't see it.
i think the main problem is with the drivers. if you check the device manager you will see the phone is identified as Leo, under portable devices, while at the "connect to PC" Screen.
No it doesn't work when you press recover you get the follow
The phone is not in the 'Connect to PC' state. Please, make sure that you follow the instructions and your phone shows the 'Connect To PC' image.
Whats with the "Collapse this imageExpand this image" everywhere?
Starfury said:
Whats with the "Collapse this imageExpand this image" everywhere?
Click to expand...
Click to collapse
That's called " I copy-pasted everything without editing"
hi i got this link may be it works
http://blog.walshie.me/2011/04/04/so-who-wants-windows-phone-updates-like-right-now/
i dint try but looks relaible
chiragpatwa said:
hi i got this link may be it works
http://blog.walshie.me/2011/04/04/so-who-wants-windows-phone-updates-like-right-now/
i dint try but looks relaible
Click to expand...
Click to collapse
I just tried this. It runs without problems and says it has updated the phone but the phone still says 7004....
It doesn't work, though the updater doesn't deliver an error message. I'm wondering if there is a possibility to modify this tool in order to handle the updating process...!?!
i try the both with all the method possible but no luck.
lestatneo said:
i tried this just yesterday, and it didn't work. Instead of pressing the camera button i used zune update to restart the phone and get to the "connect to PC" screen. the tool just wouldn't see it.
i think the main problem is with the drivers. if you check the device manager you will see the phone is , under portable devices, while at the "connect to PC" Screen.
Click to expand...
Click to collapse
Hi m8....
I did try this method to..no luck ... i do beleive that is the second boot that when the device
is identified as Leo where the problem is...
Is there a way to to change that, and install the driver for hd7 insteed...?
I think that this tool is very importand for Leo users and it will lets us update the phone.
Maybe a developer can help on this ???
colossus
anyone got a copy of ChevronWP7.Updater
michaels0007 said:
anyone got a copy of ChevronWP7.Updater
Click to expand...
Click to collapse
Here you go m8
Mine is still on 7.0.7004.0.
Did somebody with 7008 on a HD2 try to go to NoDo with the New Chevron tool?
Updated Successfully with Chevron but still showing 7008 no copy paste but system is running much smoother....
PedrooNL said:
Mine is still on 7.0.7004.0.
Did somebody with 7008 on a HD2 try to go to NoDo with the New Chevron tool?
Click to expand...
Click to collapse
I suspect it doesn't run any better than the update from 7004 .
Seems like Microsoft advise to wp7 users, dont use the chev updater , because cant use the future update.
colossus_r said:
Here you go m8
Click to expand...
Click to collapse
I tried the chevron updater method, and it updated me succesfully, but when my phone rebooted, it showed me a picture that told me to connect it to the PC. I did, and zune said there was an error with the device, in summary, it was bricked. Of course, MAGLDR prevents brick, because i could just flash wp7 again, but just don't try this.
And i think it killed my SDCARD D:
Nothing reads it/finds it. this is so weird. :'(
You are too fast men ,haha, you most be little slowly with your phone. The picture you have seen its normal and you only have to do is do not unplug your phone of the computer , and if you do it nothing hapend , is no necesarry to reflash your phone , just remove the battery and restart your phone. Always its inutile to try it becvause at the moment no funcion the update in HD2.Regards !!
anyone got a copy of ChevronWP7.Updater x64

Official nodo push to At&t branded Focus

I finally received the nodo update to samsung focus on the att network. I did receive the time-out error the first time I tried. Just some information for everyone. In your settings the delete history for maps, search, and internet explorer. Also, use the recovery tool provided by microsoft. It provides instructions regarding using the update tool. IE. power off your device, when powering on hold camera button and power button until update screen appears and then run windows phone recovery. To reassure everyone, the update tool does not wipe out apps or any of your information on the device, it just puts the phone in an updating state and updates the updating software to update haha . Also, make sure that your Zune software is updated. Happy updating. I was thinking you could also use this thread to post any other tips that could help in the updating process or anything else that seems relevant.
update- another overlooked issue is you need to wait 2-5 minutes when your phone is in pc download mode for your pc to reconize your phone. I am referring to when using the windows phone recovery tool or when your pc is actually updating your phone. I know it seems like your pc is not recognizing the phone because it doesn't happen instantly but it will.

How To Flash a Demo LG Quantum?

Heya!
I bought a demo LG Quantum for a song today and I've been trying to remove the Demo software by following these instructions:
Through work aquired a Mozart with Telstra Demo(Store) Rom. Very furstrating as it wouldnt hold settings and kept playing that damn video.....
Downloaded this rom (following the links from here and trying a few download mirrors until I found one that worked)
Turned off Phone
Held Volume Down Key while Pressing Power Button (This turns the phone on and launched Bootloader)
Connected to PC Waited about 5 minutes while Windows auto detected the drivers and installed what it needed
Right Mouse clicked on the downloaded Rom and selected "Run as Administrator"
Followed the prompts.
****NOTE**** When it got to 10% the phone rebooted - LET IT!!!!! DO NOT TOUCH IT DO NOT DISCONNECT IT - Just wait -The computer will redetect and about 10 Min later VIOLA - All sorted nice and clean WP7 HTC Mozart (with a with Telstra One Hub - which aint that bad) - Whacked the 3 Sim card in - Downloaded Connection Setup Wizard from market place and a few minutes later was sending and receiving MMS etc
Click to expand...
Click to collapse
However, I don't know if this applies to the LG Quantum since I can't seem to access the Bootloader screen and the ROM I can't find an executable ROM file like the one he refers to.
Has anyone resolved this problem on their Quantum?
Could you help me through it?
Thanks in advance,
-Aylmer
Nevermind! I was trying to flash it, but, in the LGDP2 Flashing app, I was plugging in the phone before pressing start!
Oups!
If you're still having problems, the other trick is to use the drivers from the LG Mobile Support Tool.
I got mine from eBay for $100...it is a Demo unit. This thread is very helpful and hope to remove the "Device Alive" software and enjoy my nifty windows phone!
As an avid Android and iOS user I look forward to having fun with WP7
voltagex said:
If you're still having problems, the other trick is to use the drivers from the LG Mobile Support Tool.
Click to expand...
Click to collapse
How would that trick work?
Does anyone have the link for the stock rom? I can't seem to be able to download from http://depositfiles.com/en/files/tmh1fz1ed. It always says invalid param. Could anyone post it here or upload it to mediafire or something? Thnx
ok managed to download the LG c900 ROM but installing the LGDP2 gives me the Installshield error , Catastrophic Error. And my LG USB Modem doesn't wanna install
Could you give more detail about the problem?
Also, which version of Windows are you using?

[Q] Bricked phone after failed RTM Mango Update

Hi guys
Just wondering if anyone can point me in the right direction before I send my Samsung Omina 7 in for repair. First a brief history
Updated previously from NoDo to the first mango beta without issue, then again to the refresh beta without a problem. Decided today that I would for RTM.
During update process updatewp kept timing out - I've since read resetting the device before attempting or deleting some of the zip files in the RTM package fixes this.
Instead of searching forums I unplugged the device and reset it when it wouldn't reboot. This left me with a completely unstable OS. It took ages to boot up and most apps wouldn't load.
I tried to restore my NoDo backup from the Zune beta but it didn't work. I uninstalled Zune Beta and drivers and attempted the restore using the current Zune version and again the restore would not work.
Figured I would just reflash the rom instead so I followed the guide below.
http://forum.xda-developers.com/showthread.php?t=973420&highlight=how+to+rom
This also failed - I can get into download mode, and WP7 Downloader looks like it's proceeding correctly but it is my understanding that after the first reboot it should go into the "connect to computer" style mode with the picture of the phone and a computer connected with USB. My phone does not do this - instead it boots to the Samsung Omina screen and just sits there. It seems to quickly reboot every 10 mins or so.
I've attempted the flash a second time and got the same result. Any ideas?
just goto download mode and flash it with another firmware..
If you can't get into download mode, just go to your closest DIY shop, grab 3 100k resistors and make yourself a JIG.
Full instructions here : http://forum.xda-developers.com/showthread.php?t=1092824&highlight=JIG
You should be able to reboot in download mode, and then restore to whatever ROM you want
Just tried that - used a different one but got the same result.
When WP7 Downloader gets to "Plz wait while rebuilding" the phone has rebooted to the samsung omnia 7 screen and not the computer connection screen.
Weird.
If you got to download mode after using the JIG, flash should be flawless.
I'm clueless here, apart from trying again with a different firmware/JIG.
Just and FYI. I couldn't fix it myself so I send it in for repair. They needed to replace the motherboard.

LG-H870DSU (LG G6+) error during sw upgrade

Hello Everybody,
I’m new on this forum and sorry for my bad English.
My LG-H870DSU (LG 6+) with OREO, during the installation process of the last sw upgrade, (V20L, downloaded by OTA last 23rd of December) showed an error and rebooted, making many attempt s to start (at least 5) and at the end it showed the “Secure start up” screen.
I performed the factory hard reset and I imagine it went well since the language was reset from Italian to English.
Now, if I power on my phone, it tries to boot several times (the process takes around 5 minutes) and at the end it shows always the “Secure start up” screen.
LG Mobile support and LG Bridge on my PC recognize the phone but they're not able to modify/download anything.
Could you please give me support and suggest me a way to resume my phone?
Many thanks in advance for your support
houdinifc said:
Hello Everybody,
I’m new on this forum and sorry for my bad English.
My LG-H870DSU (LG 6+) with OREO, during the installation process of the last sw upgrade, (V20L, downloaded by OTA last 23rd of December) showed an error and rebooted, making many attempt s to start (at least 5) and at the end it showed the “Secure start up” screen.
I performed the factory hard reset and I imagine it went well since the language was reset from Italian to English.
Now, if I power on my phone, it tries to boot several times (the process takes around 5 minutes) and at the end it shows always the “Secure start up” screen.
LG Mobile support and LG Bridge on my PC recognize the phone but they're not able to modify/download anything.
Could you please give me support and suggest me a way to resume my phone?
Many thanks in advance for your support
Click to expand...
Click to collapse
Some update: I was able to put the phone in firmware update, the pc sees the mobile through USB (COM 9 port), LGUP can't load the model from a specific path (probably I don't have the H870DSU dll, uppercut 1.0.0.0 doesn't run in WIN 7 (antiviruses and others related program closed).
Any suggest?
Thank you again
LG G6 H870DSU (Only Boot Screen, Not Booting)
houdinifc said:
Some update: I was able to put the phone in firmware update, the pc sees the mobile through USB (COM 9 port), LGUP can't load the model from a specific path (probably I don't have the H870DSU dll, uppercut 1.0.0.0 doesn't run in WIN 7 (antiviruses and others related program closed).
Any suggest?
Thank you again
Click to expand...
Click to collapse
dll needs update. Anyone can help?

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