Database Users

Refurbished or New?

For those of you that have gone through warranty was the device you got new or was it refurbished? Because I've been having freezing issues, loss of 3G and things like that so I called. T-mobile and the guy said it would be most likely new since the HD2 has been out for only a month and takes awhile to get a device refurbished.

KidTech said:
For those of you that have gone through warranty was the device you got new or was it refurbished? Because I've been having freezing issues, loss of 3G and things like that so I called. T-mobile and the guy said it would be most likely new since the HD2 has been out for only a month and takes awhile to get a device refurbished.
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Don't believe anything these bozos tell you. They will contradict the [email protected] out of each other if you talk with more than one of them... this just goes to show you the technical ability of these people. Keep in mind that they don't carry too many Wm for a reason... they cannot support them since they don't have the knowledge to do so.
If they told you that it takes a while to refurbish them because the device has only been out for 1 month, you can go back to them and say "how about you get someone from Europe to help you guys out a bit? They have had the device for a lot longer and still have been unable to solve th issues"

Thanks for the input, i agree with your I asked the guy when a software update will be handed out, he said Microsoft is working on a update and they will hand it out. I was life wtff? But anyone else know? Also how do i reset my phone and back everything up?

I was also told that the HD2 was too new to have refurbished ones sent out. When I received the replacement I was disappointed with the packaging. It looked like it had been handled carelessly. I'll probably keep my original since new sim card installed haven't had any problems. Still have couple more days to decide.

While they may not have any/many phones available that have been "refurbished" (repaired due to some fault), I know they have a ton of phones that were returned but didn't have any issue requiring repair. These are referred to as "NIF" (no issue found) units, and can find their way into the replacement-unit pipeline much quicker than ones that get refurbished.
I suspect that's what whodanu got, and what many others will get. The units get a simple hard-reset and wipe-down essentially, and then certified to ship back out to people who need replacements.

[Q] Screen NOT RESPONDING

Hello everyone,
My hd2 was running fine for the past (when did it come out?) and all of a sudden after putting it into sleep mode (clicking the red button) the screen became unresponsive after turning it on again.
Before, the screen would only be unresponsive only after putting the phone in sleep mode, but now the screen is not responding wherever I am in the phone.
I did task 29 5 times with different roms/radios and no such luck.
I've read in other posts that it's a hardware AND a software problem, and there certainly ISN'T any solutions to the problem.
My question is that has anyone had an partial victories over this problem?
I'm currently in the middle east working and I'll be returning to Texas in a month.
I have a backup phone, the n97... what a wreck, I really hate that phone. If I see another "memory is full" warning, I'll blow my head off.
I guess karma is a *****, last month I was complaining hard about the HD2 (made a huge post... actually) and now it struck out on me, on the worst time.
A tip to anyone who's having a similar problem, use "MyMobiler" to control your phone via your computer, it saved me from losing my new contacts
Also, for the people who replaced their phones, do I need to call ahead of time to get a replacement or would I be able to simply walk into a T-mobile store and get a replacement? (I currently have an ongoing account with them)
Fun Fact: they sell the unbranded HD2 here for 1000 USD

mine started getting the "s.o.d." and requires a battery pull...never happened before and i'm on stock..a hard reset or replacement is in my future!

The battery pull used to worked, but not anymore. I feel that the body glove case might actually have something to do with this, since whenever there is a force pushed on the phone, that force will end up all around the screen and under the buttons.
I'm planning on selling the phone, so I guess it's a good thing. I'll get a brand new one.

Metallic-Force said:
I'm planning on selling the phone, so I guess it's a good thing. I'll get a brand new one.
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You're planning on selling a touch phone, on which the touch screen doesn't work? Will you tell that to the buyer?
You should be able to exchange it for a new one under warranty.

anyone find a solution to this? I have now bought 2 hd2's that have done the exact same thing, I am on att network so I obviolsuy have no warranty, but this is rediculous, i love the phone when it works, just cant keep buying new phones that fail after 2 months, i now have 2 to send for repair to htc

cjindustry said:
anyone find a solution to this? I have now bought 2 hd2's that have done the exact same thing, I am on att network so I obviolsuy have no warranty, but this is rediculous, i love the phone when it works, just cant keep buying new phones that fail after 2 months, i now have 2 to send for repair to htc
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what makes you think its not under warranty? its not illegal to unlock and use on another network. if tmous refuse to fix it,(though by rights they should, if you hav e proof of purchase), its still got its manufacturers warranty, it is after all less than a year old. contact htc, the most that should cost is the cost of returning it to them.

[Q] "Certified Pre Owned"???

Hey guys, I bought the DX on the day it was released. about 4 months later I started noticing considerable dust under the screen, so I called it in and Verizon was quick to send me another one. Well the first replacement had a broken radio and wouldn't aquire a 3g signal, Verizon sent me another. That one had a broken shutter, a lot of the pictures taken with it would over expose. I stayed with that one for a couple of monthe til it got so bad that all pictures taken in the daylight would overexpose. so last week i got another sent too me. That replacement phone had a broken gps, it wouldn't aquire a signal strong enough to lock on, so verizon sent me another. This one will not recognize any videos on my sd card, it will not take any videos either, it also will not save any pictures, it will take them, then say that its saving the picture, but somehow it doesnt.
I am on phone number 5 and there is another coming tomorrow (cain't wait to see wht's wrong with this one)... Has onyone else had the same experiences with the certified phones? The company that's tasked to fix these is obviously not doing there job...

You got really unlucky back when I had my droid eris it froze up doing the ota to 2.1 and they gave me a preowned phone that worked just fine
Sent from my DROIDX

My first pre-owned had mad reboot issues and none of the troubleshooting methods worked. Got a replacement pre-owned and all is well. Good luck with your next one!
Sent from my DROIDX using Tapatalk

Verizon is notorious for this - supposedly these certified pre owned phones pass a "100 point inspection", yet somehow most of the phones have obvious problems such as the ones you outlined above. You might have some luck going into the store, explaining your situation, and demanding a brand new one instead of a used one.

a LOT of the "recertified" phones don't actually have anything wrong with them at all. Customers return them before their 30 days is up, or they get sent in for things like a broken battery or broken SD card. So sometimes these "recertified" phones are actually brand new in box, that just never came with an SDcard (or something along those lines).
I think you just got REALLY REALLY unlucky.
Maybe go to a verizon store and give it the "wardo5757 100 point inspection" before you take it home.

What a great thread to read right after I have a replacement shipped (will be here tomorrow). Stupid mini usb port is super loose and won't take a charge.
Who am I kidding though, Verizon replaced 3 of my TP2 device to the point I got a letter saying Assurion would no longer cover me. I have bad luck with phones but have never had a problem with a replacement outside of once or twice. Better luck next time!

water damage question

I accidentally went swimming with my phone yesterday. Pulled the battery and put it in rice overnight. When I went to put the battery back, it automatically started up, but the touchscreen wasn't working/working very sporadically. The battery then ran out of power, but now that it is plugged in, it's not starting up again. Should I take it into Verizon? i have insurance, so should it be covered, right? I'm worried that I'll take it in and they'll see that it is rooted/had the pbj kernel installed and they wouldn't give me a new one.
also, I was planning on going to verizon and trying to demand a different phone b/c of the lack of 2.2. i am eligible for an upgrade, should I try and use lack of 2.2 as leverage to get a better price/reduced price on an upgrade? to the HTC thunderbolt maybe? or should i take the insurance replacement and wait until the Motorola bionic comes out around the end of the month then try to argue for a reduced upgrade price?

I would flash stock on the phone, just to be safe! Lol.. Installing stock kernel wouldn't hurt either xP
Sent from my SCH-I400 using XDA Premium App

If you take it in and they see the water indicators have changed, they won't even look at it further and they'll tell you to call Asurion. As far as I know, Asurion won't care what you had on your phone, but you should do your best to flash it back to stock before returning it.

ok cool, i was mostly worried about them seeing the pbj scrambled start up screen, so i flashed the clean kernel. now i'm kind of looking at my next step:
1. get a replacement continuum, and hold off on getting an upgrade until i get back from being abroad in January
2. try and use my line's contract being over as leverage for a cheaper upgrade to maybe an HTC thunderbolt (or is there a better alternative?). also i would mention the fact that I still don't have 2.2. Only problem with that is i'm part of a family plan
do you think there is anyway to get them to maybe charge me the replacement price, but upgrade me to a better/different phone?

You can contact Asurion, they may not have an Continuum's to replace yours with and may offer a different device. It will be hit/miss though on that one.

IT LIVES!! After about a day, my phone has been completely revived. Now, the only problem appears to be connecting to Wi-Fi. I'm using the d17 kernal from adrylane, and when i put in my password for the wi-fi network, it says com.android.settings has stopped unexpectedly. I tried restarting, but to no avail. I'm really glad to have been able to skip the verizon store, and i'm amazing the phone is working so well, but i'd really like to get the wi-fi working again...

That's weird... i would reflash the DL17 clean rom if i was you....
I am glad your phone is working good now though

S7 and S7A camera glass broken? Contact NOW!

Hey folks, after the glass over my S7A camera mysteriously broke within the first month I came to find out that this is a fairly common occurrence for this phone and many owners have had the same problem. Both AT$T and Samsung refused to fix what appears to be a manufacturing defect. I have been in touch with a law firm that is preparing a class-action lawsuit on behalf of S7 and S7A owners whose back glass has shattered through no fault of their own and either paid to have it repaired or been refused repair by Samsung. You can contact attorney Joel Garrido at:
[email protected]
You can also go to their website and fill out the info form online.
http://www.krcomplexlit.com/currentcases/samsung-galaxy-s7-shattering-camera-lens-covering/
There are way too many of us with this problem for it to be simple owner error.

Update: after I posted this here, in several other phone forums and on Samsung's own forum I got a call from someone at Samsung. They wanted me to send the phone in for a free repair and a pre-paid mailer showed up the following day. I doubt they will do this for everyone affected, so you may still want to contact the lawyer anyway. Should have it back by Monday. Will report back.

result !

miniminus said:
result !
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No joy! I got an e-mail from Samsung on Monday saying the part to fix it was not in stock and that it had to be ordered. No idea when it would arrive or how much longer they would have my phone. Ridiculous. Why have me send it in knowing what needed to be fixed and not having the part on hand? I will never buy another Samsung product again. Most horrible customer service I have ever seen.:crying:

So they have your phone and still not fixed? Btw the s7a doesn't have a back glass... so it saying heaps of s7a have broken there front glass?

Miami_Son said:
No joy! I got an e-mail from Samsung on Monday saying the part to fix it was not in stock and that it had to be ordered. No idea when it would arrive or how much longer they would have my phone. Ridiculous. Why have me send it in knowing what needed to be fixed and not having the part on hand? I will never buy another Samsung product again. Most horrible customer service I have ever seen.:crying:
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If you grow impatient waiting, it is an easy fix to do yourself. I did it on my AT&T S7 the other day. Bought the part off eBay, they have all OEM carrier variations. http://www.ebay.com/itm/252605291755
Then followed this guide here: https://youtu.be/du1OYeEIX_E The camera glass is optional but only costs $5 for OEM replacement.
Whole thing cost me $17 (I already had the tools), and now looks factory. I understand that's not the reason for your post, but if you get tired of waiting for Samsung it's an option. Good luck with the lawsuit!
Sent from my SAMSUNG-SM-G930A using Tapatalk

S7 Active does indeed have a glass over the camera lens.
As for fixing it yourself, that would not maintain the factory water-resistance.
Got an e-mail on Friday. My phone should be back on Tuesday. We'll see.

Finally got my phone back last Friday, more than 2 weeks since I sent it in. After assuring me they did not need to access the phone (I locked it) they sent it back completely wiped clean. Had to go through the very tedious and time-consuming process of reinstalling all my apps and settings, but lost some things I can never get back. Good thing I have my contacts and emails synced through MS Exchange. Paid apps are a pain to reinstall, though. This made me notice a failing of Google's supposed backup/restore service. It tells you that any app that is backed up will have its data/settings restored upon reinstallation of that app. I have never seen this work. Ever.
In any case, they not only fixed the back glass, but replaced the digitizer screen, as well. Not sure why since there was no issue with it, but they discarded my tempered glass screen protector in the process. At least they didn't send me a refurbished phone (checked the IMEI). Hopefully, the replacement glass will not suffer the same mysterious failure.
The phone immediately updated to Nougat. Among the many changes noticed is that I can no longer use any of the custom wallpapers I had. I install them, but cannot find them when I try to change wallpapers. The Samsung "Themes" appears to be all I can choose from.

sorry, but it states very clearly, in the email you would of got, that it will most likely be wiped, and to make sure EVERYTHING is backed before sending in,
how else will they make sure all is fixed, and put back together.... plus just makes sense ! as its possible it could of gotton lost or damaged along the way too !
the best app to back everything up, is SmartSwitch... will back up apps, screen layout, test msgs everything .. and can be exported to memory card etc too ..
is good everythings been fixed properly, gives me hope when i send mine in ... just be glad you got a free server (postage wise) ive gotta pay for mine to the US and back....
and yes Nougat is alot different, and uses a different set of themes/icons, which are not backwards compatible...
mainly cause alot has changed, but its definitely for the better in the long run much smoother, with some how even better battery life again !!

miniminus said:
sorry, but it states very clearly, in the email you would of got, that it will most likely be wiped, and to make sure EVERYTHING is backed before sending in,
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That informative e-mail you speak of came 2 days after the pre-paid mailer and 1 day after the postman picked up my phone. The 2 people I spoke with directly by phone assured me that they had no reason to wipe the phone since it was just a hardware repair. They obviously have people either lying or completely inept working the phones.

2 people AT Samsung said that ! think there must of been some kinda communication failure there ! ... and also odd you didnt get postage and handling info with postage label to !
of course they gonna want to test it etc ! "completely inept working the phone" is a bit strong dont ya think! .. they completely fixed your phone! ....
and even still, didnt you want to backup up the phone, just by the mere fact that it was out of your control, so thus at a MUCH higher risk of loss, breakage, or theft ? ..
or just a good point to make a backup anyhow !
anyhows... good phones all sorted now .. !

I had the phone locked. Good to know that didn't stop them.