sprint down again? - EVO 4G General

i live and work in Delphi Indiana, about 30 mind north east of Purdue and i have noticed today that i do not have any data and i am roaming in my city. normally i have excellant 3g speeds and good voice.
I havent called anyone due to not wanting to talk to "bob" over in india, inuit has been having issues today as well so i just gt off the phone with "amy", from india as well, so i have my crappy tech support quota in the the day.
i figured there is some kind of outage, i skimmed the first 2 pages of topics and i didnt see anything so here we are.

potna said:
i live and work in Delphi Indiana, about 30 mind north east of Purdue and i have noticed today that i do not have any data and i am roaming in my city. normally i have excellant 3g speeds and good voice.
I havent called anyone due to not wanting to talk to "bob" over in india, inuit has been having issues today as well so i just gt off the phone with "amy", from india as well, so i have my crappy tech support quota in the the day.
i figured there is some kind of outage, i skimmed the first 2 pages of topics and i didnt see anything so here we are.
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I was having 3g drop out for me before. Not total data coverage, but 3g. However, it seems to be back now. I'm in SW Ohio.

the only way to find out if there is an outage is to call sprint and ask

I am just out side of dallas texas and a few poeple are having issues around here as well.

I called sprint twice, they said its not their fault and here is the list of excuses in the order in which they gave them to me:
1 my phone is the problem, or something i did to it
2 interference from my building (despite no change when i step outside)
3 other carriers interference
4 user error
the tech person had me open my browser and try to load a page and of course it didnt load, then she had me turn on wifi and try the same page and of course it worked and she tried to say "its fixed now" "is there anything else i can do for you?" i laughed and said my wlan is not the issue i am calling about! what a joke!!
but they assured me nothing is wrong with their network and that i need to take my phone to a sprint store to have it checked out
interesting details:
1 other people with sprint in my area are having issues too, but most people dont care enough to call
2 when i drive away from my small town i start to get signal, i stop roaming, i can make and receive calls, i have good 3g.
3 when i drive back into my small city i start roaming and i loose all data
4 i always have had excellent voice and data in my small town
i believe there is a problem with the tower in my area but they want me to to drive 30 mins to have someone look at my phone. i can drive 5 mins out of my town hop on the next tower and my phone is fine.the badd thing is as soon as i get on a working tower its fine, so when i drive to the sprint store they are going to realize my phone is fine.
apparently the issue is limited to the tower in my area and apparently no one else has bothered to complain about it so i get to just deal with with.
i post in this thread to maybe help someone in the future and personal log sheet.

Actually I get about 3 to 4 bars in my house normally and lately i was having issues of getting no 3g or data and loosing all bars but still registering and not giving me the x of no signal. My phone has also been switching to roaming all lot (roaming btw gives me like 1x speeds never 3g speeds even though it says i have it on my mikG rom)
So I think the issue is in a few small towns and that they are fiddling with something.

Probbaly updating the tower .
Sent from my PC36100 using Tapatalk

i don't want to keep this thread alive but i thought i should say that i called sprint back today and i told the tech if they expected me to leave my work to go have some one look at my phone i will instead travel to a store to cancel my service. i hate being a hard a$$ but i dont have time for other peoples problems when i pay them to deliver.
anyways, this tech was cool, nice, and helpful. he sent something to my phone and it fixed it!! i asked him what he did and he didnt seem to really know precisely what he was doing either. im guessing he was just following a flow chart but he did share some inside info about towers with me.
bottom line is my service is working so i will stop crying now!!

today has been nothing but terrible. im from florida

Related

4g in miami

Any word on when 4g will be coming to south Florida the guy I got my phone from. It should be out this month or next any news on this tried searching
I don't know about next month, but I'm relying on this as the definitive source of information:
http://miamiherald.typepad.com/cache_carey/2010/03/sprint-4g-coming-to-south-florida-this-year.html
I've spoken with people from Clear and Sprint. 4G doesn't come to Miami until Nov/Dec
Damn. That sucks I'm really surprised to hear that I was hoping. Sooner then that
Just an FYI
I have picked up a 4G signal while driving on I-95 south toward Downtown Miami. This has happenned twice already.
Since I am driving I could not really test it and I lose the signal quickly.
Any new update on this that's pretty cool u got reception that must mean not that far away
guyver2077 said:
Just an FYI
I have picked up a 4G signal while driving on I-95 south toward Downtown Miami. This has happenned twice already.
Since I am driving I could not really test it and I lose the signal quickly.
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To add to that, I got signal while on Flamingo Road heading North about 2 miles from the 595 bridge.
I couldn't test as I was driving but the phone mentioned a signal but quickly dropped it.
lolz mclollerson said:
To add to that, I got signal while on Flamingo Road heading North about 2 miles from the 595 bridge.
I couldn't test as I was driving but the phone mentioned a signal but quickly dropped it.
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I live by flamingo and 595 LOL No signal at my house I will have to try driving north couple miles and see if I can find it, there is a Radio Shack and a Walmart that way so I guess it's possible one of them has a tower on thier roof.
Me and my brother have both picked up and sustained a faint 4g signal right off i95 and the golden glades interchange at our friend house
my wifes father actually works for a company that has a contract with Clear here in Florida. they are actually working on towers on the east coast and yes miami also. he says that because of bad communications and issues with Clear's wimax setup on the towers here in florida, have lead to them having to redo towers and such adding/removing hardware from the towers and doing the tedious setups over again on most of the towers that were already finished. the company her dad works for is actually pissed about the issues that have come about, because they are Clear's issues and fault. his company is having to redo alot of towers for little or nothing because of the contracts that were put into place at the time of bidding. this is all what he has told me and again hes nly hearing this stuff from hear say within the company he works for. but he also knows that Clear/Sprint are very aware of 4G coverage sucking/spotty/buggy at best. my recent trip to Atlanta i seen issues with the service. i believed it had to do more with me being root and stuff that comes with it then Sprint/Clears fault at the time. after speaking with her dad over the holiday i feel differently now. see he really knows little about what I/we do here and he knows more about what the service acts like for "normal users" and from the discussions with hm ive found out that "normal users" have all the same issues we do. even he notes Wimax/4G is a crappy service as of now and he feels like hes setting things up that arent being thought through very well. idk just thought id share. i live in central florida so 4G is a no go for a while for me :/
toastcfh said:
my wifes father actually works for a company that has a contract with Clear here in Florida. they are actually working on towers on the east coast and yes miami also. he says that because of bad communications and issues with Clear's wimax setup on the towers here in florida, have lead to them having to redo towers and such adding/removing hardware from the towers and doing the tedious setups over again on most of the towers that were already finished. the company her dad works for is actually pissed about the issues that have come about, because they are Clear's issues and fault. his company is having to redo alot of towers for little or nothing because of the contracts that were put into place at the time of bidding. this is all what he has told me and again hes nly hearing this stuff from hear say within the company he works for. but he also knows that Clear/Sprint are very aware of 4G coverage sucking/spotty/buggy at best. my recent trip to Atlanta i seen issues with the service. i believed it had to do more with me being root and stuff that comes with it then Sprint/Clears fault at the time. after speaking with her dad over the holiday i feel differently now. see he really knows little about what I/we do here and he knows more about what the service acts like for "normal users" and from the discussions with hm ive found out that "normal users" have all the same issues we do. even he notes Wimax/4G is a crappy service as of now and he feels like hes setting things up that arent being thought through very well. idk just thought id share. i live in central florida so 4G is a no go for a while for me :/
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I'm in West Palm probably not too far from you. I hope they get this right and it doesn't take forever. That speed would be sweet...
Miami is on the official list for the Nov/Dec but I have also heard of people finding 4G in Orlando and over near Daytona. Up here you can connect to it but are still unable to use it.
I too live on flamingo and 595 lol...just to day on 595 around nob hill i saw it pop up then go way...the worst is at my work..(ft. laderdale) all day 4g comes in and out in the building im in...i can never actually connect to it it just says its available but when i click on it nothing happens then pops up again a few min later...strange thing is a coworker would put his evo right next to mine and wont pick anything up at all...we know his phone works bc he used 4g in DC a bunch of times...
TLDR
I got 4g notifications in Ft.Laderdale and 595 area but cant connect.
Clear tower climbs
As the last guy mentioned. I work for a radio shop and I was at a tower site where clearwire has been hanging the 2.3/2.5 ghz antennas and samsung base radios on this specific tower in delray. The system there is in test mode as the IP switches on them aren't fibered in yet. When I talk to the tower crew next week I will ask them for more exact ETA's on the tower/building sites they are doing down here.
Lebron to Miami 4g up next lol I'm just playing but I did get 4g reception on 595 to
xHausx said:
Miami is on the official list for the Nov/Dec but I have also heard of people finding 4G in Orlando and over near Daytona. Up here you can connect to it but are still unable to use it.
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I live over in East Orlando and I pick up a lot of 4G signal, but it always stalls out at obtaining an IP address. As I head over towards downtown Orlando and the west side of town, there is less and less 4G around. I'm hoping that 4G is turned on soon. It's a bit of a tease seeing the signal and not being able to use any of it
soundbyte said:
As the last guy mentioned. I work for a radio shop and I was at a tower site where clearwire has been hanging the 2.3/2.5 ghz antennas and samsung base radios on this specific tower in delray. The system there is in test mode as the IP switches on them aren't fibered in yet. When I talk to the tower crew next week I will ask them for more exact ETA's on the tower/building sites they are doing down here.
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Any news on this? I'm starting to pick up signals in Davie but can't connect.
Thanks!
Any update on this
Sent from my PC36100 using XDA App
I can confirm 4G is working in Pembroke pines on pines blvd between university and flamingo. was getting 4mb down 1Mb up
FYI:
There is already a "4G in Miami" thread on here. There's a lot to read about if you want to find 4G spots here. There are a few confirmed placed in Miami and Broward where 4G is active.
http://forum.xda-developers.com/showthread.php?t=756209&page=13

4G....How about you get 1x coverage completed first

[rant]
Ok as me and three others have spent the last 24 hours in a car driving from AZ to MN, I must say there were a few times, that no phone had any coverage of any sorts, and these are major highways. We went through a majority of Colorado, and various parts of Kansas, New Mexico coverage from att, vzw, or sprint. And at times we had 1x other times we had 1X than some times we had 3G. Never got any 4g.
I really think the carriers should focus on providing service in general first. You know how the government always talks about x% of people with out highspeed internet. Yea I can tell you exactly where that is!!! The middle of the country.
[/rant]
Oh, so you're volunteering to pay for it?
Would be nice for sprint to expand the 3g by about 3 miles so I could have it at my house >.>
Sent from my HTC Evo 4G using XDA app.
Baffles said:
Oh, so you're volunteering to pay for it?
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dont be a smart ass to a legitimate complaint that has plagued Sprint for a very very long time.
sprint is the worst, ok well t-mobile is worse....
you should never expect to have great or even sometimes good coverage when you are out driving.
really... this is sprint we're talking about.
i dont know why they abandoned their networks in favor of 4G (realistically they didnt, but they are sure ignoring problem areas) instead of helping their userbase grow and make more money by improving their existing infrastructure, and adding to it. adding to it .. and then adding to it.
4G is nice but its not cellular, it's wimax/data. even though the voice could be going over the 4G, i just dont know.
the cost isn't in the 4G gear, hell an ASN Gateway (used for authentication and allowing mobile devices to jump towers without loosing a signal, costs 10x or more what a 4G base station cost), the cost is in the labor of tower climbers, builders, etc. or and tower rental space.
if you have never heard what tower climbers cost per day or even per hour.. research it.. you'll sh|t yourself.
Yea even though this is in the evo forum and it started as a rant about sprint, its not just them, its vzw, att, and sprint.
No joke right now im tethered, I have 3g(roaming) in the middle nowhere iowa...ok cool,
but my buddy next to me, att has nothing in the past hour or so and my other buddy is vzw and has 1x on his blackberry for those who dont recall that is legacy digital service and isnt even 1X. He can send text messages thats it for get a voice call the signal is that poor, hes bouncing between 1x-3g.
The reality is data is nice, but when count on your phone and your a national carrier, perhaps you should focus on being able to actually make a call first.
Oh yeah, this is incredibly frustrating, and rarely use my phone to talk. I mean, I understand why they decided to start spending virtually all of their resources on 4g. They were dying - they had to do something drastic not just to come out on top, but to stay afloat at all. Ok. I get it. But goddamit, we went for a drive up in north nj, into pa, and even hit a bit if rural ny, without paying any attention to where we were going to end up. Had lunch down by the river, hit some little towns along the way. All in all, a nice day. Until I tried to use nav to get us home. No signal. At all. So no nav. Let's just say it took a bit longer to get home than we expected.
Sent from my blah blah blah blah
Had motorola not sold the iridium project to the government and then lied to the public saying they lost investment and that it was a failure back in the 90's then this probably wouldnt be an issue today. (they still are very actively involved supporting and developing it and is very very much alive)
fachadick said:
Oh yeah, this is incredibly frustrating, and rarely use my phone to talk. I mean, I understand why they decided to start spending virtually all of their resources on 4g. They were dying - they had to do something drastic not just to come out on top, but to stay afloat at all. Ok. I get it. But goddamit, we went for a drive up in north nj, into pa, and even hit a bit if rural ny, without paying any attention to where we were going to end up. Had lunch down by the river, hit some little towns along the way. All in all, a nice day. Until I tried to use nav to get us home. No signal. At all. So no nav. Let's just say it took a bit longer to get home than we expected.
Sent from my blah blah blah blah
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which is exactly why i use copilot, data independent but see we recognize this fact. i knew there would be plenty of spots with out data, i knew gsm phones would have issues. but not even having 1x on a CDMA network is just wild especially when your driving established routes.
People rely on their phones from voice to nav. Alot of good, sprint nav, google nav, vzw nav do when you dont have service
Sprint sucks. I only switched to them because it would be cheaper for 3 lines than I was paying for AT&T ($200 plus). I only switched because I really dont go anywhere but my immediate area. God forbid if I have to rely on service while traveling cross country.
Sent from my PC36100 using XDA App

[Q] 3G Problems

Is anyone else experiencing problems with 3G staying connected today in the Philadelphia / South Jersey area?
4G is working and stays connected but my 3G data connection keeps dropping. The 3G icon will disappear from the bar when the connection drops. I have a good signal, or so it seems, and i'm in an area where I typically never have a problem. I am running the latest stock OTA firmware without root on 0003 hardware. I have tried rebooting and updating my profile / PRL.
Any suggestions or feedback would be appreciated...
danbriggs said:
Is anyone else experiencing problems with 3G staying connected today in the Philadelphia / South Jersey area?
4G is working and stays connected but my 3G data connection keeps dropping. The 3G icon will disappear from the bar when the connection drops. I have a good signal, or so it seems, and i'm in an area where I typically never have a problem. I am running the latest stock OTA firmware without root on 0003 hardware. I have tried rebooting and updating my profile / PRL.
Any suggestions or feedback would be appreciated...
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Hmm... people think that sprint "may" be planning some kind of network change due to slow speeds everywhere. Could be whats happening there?
aimbdd said:
Hmm... people think that sprint "may" be planning some kind of network change due to slow speeds everywhere. Could be whats happening there?
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i hope this is what's happening.
Not having problems in philly today, buy had tons of trouble last week. Maybe its related to areas? I'm south/south west philly.
Sent from my PC36100 using XDA App
Phoenix is in the ****ter right now. .02mbs average speedtest...
GatoEnFuego said:
Phoenix is in the ****ter right now. .02mbs average speedtest...
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new york as well, one thing that seems to fix some issues (not all of em) is going into the keypad, dial ##3282# press Edit Mode enter your msl then go into data profile, press the menu key and press reset, that seems to help a little...
if u need ur msl code download msl reader from the market (free app)
Thanks for the feedback... For now at least my connection is solid. Today was the first time I've ever experienced this issue.
Sprints network is suckin all over the place for the past month or 2. Youll going to be waiting a very long tome.to use anything that involves data usuage. Your lucky if you get to watch a full you tube vid without getting an error message. Sometimes when i send a pic message it just stays sending for hours. I called and complained...they gave me a $30 credit for bad servide. I also told them even though they issued me a credit and if the issue is not resolved in 2wks i will be cancelling my contract with them and i better not get a cancleation fee for doing it cause it is not my fault. Rep ....actually i think it was a supervisor that said it is a coverage issue im having and blamed it on out towers, wich is bs cause ive called.several times and complained. So either A. they take to long to fix.issues or B. It happens way to often and i cant use my phone for.the reasons i bought it for. I actually dropped the call cause of poor service while on the phone with another rep.
I gave sprint a chance...now its back to verizon. Prices are great on sprint but what good is it if i never have service.
skillzo1 said:
Sprints network is suckin all over the place for the past month or 2. Youll going to be waiting a very long tome.to use anything that involves data usuage. Your lucky if you get to watch a full you tube vid without getting an error message. Sometimes when i send a pic message it just stays sending for hours. I called and complained...they gave me a $30 credit for bad servide. I also told them even though they issued me a credit and if the issue is not resolved in 2wks i will be cancelling my contract with them and i better not get a cancleation fee for doing it cause it is not my fault. Rep ....actually i think it was a supervisor that said it is a coverage issue im having and blamed it on out towers, wich is bs cause ive called.several times and complained. So either A. they take to long to fix.issues or B. It happens way to often and i cant use my phone for.the reasons i bought it for. I actually dropped the call cause of poor service while on the phone with another rep.
I gave sprint a chance...now its back to verizon. Prices are great on sprint but what good is it if i never have service.
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Thats pretty much how im starting to feel at this point. I just keep thinking if im going to switch I need to go ahead and do it while they still have the unlimited data. Trying to see when the Thunderbolt is going to drop.. I see a lot of people saying Feb some time.
Im lucky that I live in KC where the sprint campus is. Our service is always running great. Except the building I work in sucks for signal. Walk outside and I go from no bars to full bars.
The data network has been complete **** in Idaho for a month! Its driving me nuts!
Sent from my PC36100 using XDA App
Anyone feel like reporting this issue to.engadget? Feels.like.maybe that is the only way we will get some real answers on wtf is going on.
I'm northwest of Philly, Gwynedd to be more precise. I just just got .26 Mbps down and .48 Mbps up. I think that is pretty sucky and I have to tether my iPad all day to that speed.
Im in philly (west) & Im ok. 4g is a lil slower than i originally experienced, 3g is just ok. Either way it has been a slight "slow down" since i first got my phone. I kinda have just been tolerating it....
I agree with philly. When I first got my evo I was amazed at the speed of everything. Especially 4g. When ur 4g speed tests start to match your t-mobile buddies 3g speed test there is a problem. It seems to have dropped quality over the last month here in Austin tx as well. Hopefully Feb 7th is good news. I just upgraded two of my lines with two year sa.
Sent from my rooted HTC EVO using the xda app!

It pays to complain about poor 3g data speeds.

Been having horrable data speeds on 3g the past 3-4 months. And ive been calling and complaining everytime i have problems and making note of when i called sprint and what was done to the account. I have tried everything they asked including going to the store and getting a refurbed evo. But at the store when i got the refub i dled speedtest and got the same results...so i told them to keep it and give me my original phone back.
Point of this post is to DEFINATLY call and complain...dont let it go and look it over. Take notes on what they said and did to your account and spit it back at them the next time you call. They wanna charge me an etf for something that is not my fault since i want to cancel. I wont accept that...this is there problem...i shouldnt pay for full service if i aint getting it or be punished for cancelling when it is a problem on there end. Here is notes from todays convo with them as an example for others that should do the same. It may be the only way for them to fix there service or the only way they look at you and be like...hes to much of a pain in the ass to keep him so let him go. I will continue to call and complain until it is hopefully fixed or worst case they cancell my contract...todays notes.
Feb 15 spoke to 3 sprint reps and 1 supervisor in the cancellation dept..had my bill adusted to 101.09 dollars for poor service the past 3-4 months. So far total credits issued for poor data the past 4 months is $16 for invisable screen protecter..$20 for data booster at home...$30 for a credit issued for january for poor data speeds and $36 today for february's bill of poor data speeds. Total of $102.00
I've also noticed slower speeds for some time now, along with my home comcast internet. too many people online these days? (my internet used to be blaazzzing fast for 9 years!)
This has happened to me since November. I got my evo on launch day, and was getting great speeds, about 1500kbps down consistently. One day in November, my 3g crapped out. Since then, sprint has given me 6 phones, 3 refurbs and 3 brand new ones. All have the same problem. This leads me to believe its a network problem, I mean how could 7 phones have the same exact problem. But, my friend has an evo, and side by side his is normal, while I get less than 70kbps. And the evo's in the sprint store are fine as well, along with all the other phone models.
I have spent HOURS and HOURS on the phone trying to get this taken care of. I'm not trying to get anything from sprint, I just want my 3g to work. I love the evo, and I love sprint's coverage in my area.
They have given me 6 phones, and I haven't paid my bill in 3 months, since they keep giving me credits since they cant figure out the problem. I really could care less, I just want my 3g to work correctly.
So no, it really DOESN'T pay to complain. I have spent hours of my life complaining about this, and have gotten nowhere.
Same thing here. My 3G data speeds crapped out last November also. Sprint has no idea what the problem could be. I think everybody who is experiencing slower than normal data should raise serious hell with Sprint every single day. This is NOT a coincidence. I suspect something fishy is going on and I'm not going to pay these premium unlimited data fees for terrible 3G data speeds! I'm going to demand Sprint to credit my account 50% every month until they turn 3G back on like it used to be. If not I want out of my contract. Either way I can easily sell my two EVO's on Craigslist to cover the etf's.
I can't watch Sprint TV, YouTube, or stream any online video content. Web browsing is VERY slow. My data speeds have gone from 1.6mbps to .30kbps since last November and now I never get speed results faster than .76kbps on a good day. It seems like Sprint flipped a switch one day out of the blue and data speeds went to **** ever since.
tx_dbs_tx said:
Same thing here. My 3G data speeds crapped out last November also. Sprint has no idea what the problem could be. I think everybody who is experiencing slower than normal data should raise serious hell with Sprint every single day. This is NOT a coincidence. I suspect something fishy is going on and I'm not going to pay these premium unlimited data fees for terrible 3G data speeds! I'm going to demand Sprint to credit my account 50% every month until they turn 3G back on like it used to be. If not I want out of my contract. Either way I can easily sell my two EVO's on Craigslist to cover the etf's.
I can't watch Sprint TV, YouTube, or stream any online video content. Web browsing is VERY slow. My data speeds have gone from 1.6mbps to .30kbps since last November and now I never get speed results faster than .76kbps on a good day. It seems like Sprint flipped a switch one day out of the blue and data speeds went to **** ever since.
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What happened was more people got on the data network and Sprint hasn't invested in capacity like Verizon, T-Mobile and AT&T has to support more 3G data traffic.
What's the best internetz speed tester?
Sent from my PC36100 using XDA App
Search tbe market for speed test
Sent from my RLS5 Sprint HTC Evo
Have you tried this?
Avalaunchmods said:
PLEASE READ L-E-T-T-E-R FOR L-E-T-T-E-R, W-O-R-D FOR W-O-R-D.
As we all know, HTC and Sprint borked downloads for apps like Rhapsody, Mog, Thumbplay.
I recently ran across the subject and i found a fix. It is very simple.
1. Get your MSL, There are many ways, call Sprint, Download the app MSL Reader from the market, CDMA workshop
2. After you have your MSL go to your phone and type ##3282#
3. Click Edit Mode
4. Click Advanced
5. Scroll down to HTTP PD Proxy Port & HTTP PD Proxy Address
6. Change HTTP PD Proxy Port to 0 (zero)
7. Change HTTP PD Proxy Address to 0.0.0.0
8. Go enjoy Downloads and a .20-.60 mbps increase in 3G speeds!
-All credit to original finder of this fix, i am just passing it along and found the speed increase. Also when you flash a new rom it will back to old settings so remember to re-apply and it wont make you more vulnerable to anything.
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Sent from my RLS5 Sprint HTC Evo
The Proxy changes do indeed help. Be sure to give them a try. That being said. my 3G and 4G data speeds are roughly half of what they were four months ago (Baltimore market). The only thing that has not changed is my RSSI or signal strength which comes in at -62.00 dBm every day, all day. The Rx signal to noise ratio has been reading "Not ready" for the past couple of months. What happened to it? How do I calculate CINR without this part of the equation?
I've complained numerous times about my poor signal coverage and pour 3g and ay first they gave me a airvana airave unit which really doesn't work to well with the evo..... but at least they did something....
I have an Airwave on the way. Sprint has also credited a month's bill yet again. Let's hope Sprint/Clear can get their collective acts together soon.
Sent from my PC36100 using XDA App
For slow 3G speed, an Airvana is not the answer for the simple fact that it hooks into your existing broadband connection.. you could just get a WiFi router.
That's what I told them. They said it was an "Airwave 2.0" and acts like a repeater of the 3G signal. Either way, it is of no cost to me. It does show a willingness of Sprint to work with me, even if the proposed solution is no solution.
Sent from my PC36100 using XDA App
It's obvious the more people who start using smartphones will start to slow down the service, but its the same with Comcast internet as much as I hate it. The companies all get u with the little filler words "up to". The speeds are not and never will be garunteed, at least not in the near future. Let's just hope these clowns actually give us TRUE 4g speeds in the next few years(70-100Mbps) as the technology grows.
Not 100% true. My company says up to as well, but its only allowed to be 5-10 percent off that speed, otherwise they send someone out.
Sent from my PC36100 using XDA App
aimbdd said:
Not 100% true. My company says up to as well, but its only allowed to be 5-10 percent off that speed, otherwise they send someone out.
Sent from my PC36100 using XDA App
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I mean there is wiggle room. But when a company says 20Mbps and u only get 13, u r within that range u are talking about. I know Comcast, if u pay for 20mbps service, u can be getting 12 and they can do nothing about it on their end. It's because some units share a single.signal, same with cell towers, the more people using , the slower it'll be. And grandma and grandpa are starting to get smartphones, so it'll keep getting slower unless sprint stays on top of their game.
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heygrl said:
For slow 3G speed, an Airvana is not the answer for the simple fact that it hooks into your existing broadband connection.. you could just get a WiFi router.
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Yeah pretty much if you have a WiFi capable device.
I've gone from amazing 3G reception to constant dropouts and I work downtown Chicago across from the Sears Tower...I have no idea what has happened but being connected to 3G is hit or miss.
They also sent me an airave, which did indeed help in my home. But that does nothing outside of my home. Also, if the 3g works with the airave, that should mean that there is no problem with the 3g radio, so its not a hardware problem, but a network problem.
It's obvious the more people who start using smartphones will start to slow down the service
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I dont think this is the problem. As I stated earlier, two of my friends have evo's, and side by side, their two get normal speeds, while mine gets crap. Also, in the sprint store, I tested their display evo, just fine, and a few other random phones, all were fine.
Tuffgong4 said:
I've gone from amazing 3G reception to constant dropouts and I work downtown Chicago across from the Sears Tower...I have no idea what has happened but being connected to 3G is hit or miss.
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I live in the north subs and my parents are downtown Lake n Deerborn, and my parents phones have been crap lately too. Maybe sprint is over emphasizing the 4G downtown(much faster there then where I'm at) and could be messing w 3G speeds. Probably not the exact case but I can see sprint concentrating highly on 4G where it is abundant and short changing 3G a little bit.
I'm no pro so don't take my theory to heart, just thoughts.
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My email about Sprint's degrading 3G speeds to Dan Hesse's Office

Below is my lengthy, but I think fair email about my past year with Sprint's nearly unusable 3G data network in my area.
To whom it may concern in Dan Hesse's office at Sprint:
Dear person reading this email, I have unfortunate news about how your network performance has been slowly degrading at the towers around the valley that I live in.
First off, here is the account info:
I live in in South East , which isn't the billing address (which is the office), but the home where I live when I'm not at the office.
When we signed up with Sprint last June, it was our first time using your network. You offered affordable family plans and had great service, according to your coverage maps and Consumer Reports ratings except that has ultimately not been the case the majority of the time.
As you can see for yourself, according to the coverage maps below (from sprint.com), there's perfect or nearly perfect voice and 3G data coverage at the billing address:
The first month or two that we had our EVO 4Gs, your network performed great and we were very happy with the service, but then in Sept. of last year, the 3G data completely stopped working/was slower than dial-up at the tower by the office. After calls to tech support, several techs claimed that the towers in the area had just been upgraded/updated...I asked: to what, dial-up?, since it wasn't just the tower by the office, it was the majority (and by majority, I mean 70%+ of the time) the 3G data barely worked or was slower than dial-up from the towers in and all around the Caldwell, ID area. Dropped calls were also a often occurrence.
When the Airvana Airave was released, I called in to tech support again, explained the situation and the tech found that we were experiencing upwards of 10% dropped calls, which is much higher than the avg. Also, tech support as never once admitted that it might possibly be the towers/network that's the problem; it's always: your phone must have issues, it mustn't be updated, ect., which I could see, except the same poor network performance was happening on all 3 of our EVOs, as well as all of my friend's EVOs in the areas. Several of them had also gotten the same story/runaround from tech support, too. Anyhow, relations sent us a free Airave, which was very nice of them, and that has made the phones work at the office/billing address, except the CSR in relations said that the coverage was 'very spotty' at that address, which I clearly don't see in your advertised coverage maps. With the Airave, 3G actually works and the calls are better, except the only reason for this is because it uses our ISP/internet to do so. The tower's 3G is still incredibly slow and much slower than advertised nearly a year later. I'm not at the office very often myself, so I can't provide you with speed test recent results, but I would suspect them to be in the 100-200k range.
Next, lets talk about the horrible service at the house. Home address is:
The service here (mainly data/3G speeds) haven't been any better than at the billing address; the sprint.com coverage maps also say that there is perfect or nearly perfect service here.
Surprise, surprise, it's also the tower that doesn't work in this case! By the way, there is an app called Antennas in the Android Market that locates which tower the phone is currently connected to, then plots it on a map - in case you were wondering.
I've called tech support and gotten the same story about how it must be the phone, not the tower...of course. Yes, my (previous) phone was rooted, but fully updated with the latest radios, PRI, NV and PRL), but other's EVOs on the plan are not rooted (but still fully updated) and they receive the exact same type of degraded service, therefore, it makes no difference to be rooted or not, even though the techs insist that it does. Finally, I gave up trying to communicate with tech support; retentions wouldn't send another Airave out for the house, either. The 3G data speeds have been hovering around 75 - 100kbps (1/6th of your lowest advertised 3G data speed, which is 600k) for almost a year - sometimes they reach upwards of 300kbps in the early hours of the mornings. For instants, one day I installed the latest Google Maps update which was about 5.75MBs; it took 28 minutes to download while I was out and about, but still in the radius/connected to the tower by my house...that's about 190kbps and probably a slightly more accurate speed test than using the Speed Test app since it was a larger file download.
Anyhow, I was in a 50MPH t-bone motorcycle wreck last week when a driver crossed the road directly in front of me when I was 10 feet from the intersection. In the wreck, my EVO was completely ruined and I was forced to get a new one. I just got home with a brand-new, fully updated, not even rootable (yet) EVO (I've been in recovery, without a phone, and haven't been home for 8 days) and guess what...the 3G data speeds have dropped even lower at the tower by my house since I was home last. Now, I can't provide a screen shot of the latest speed test results (because you have to be rooted for screen shot apps to work), but the results aren't good. The highest 3G data speed result is 23kbps, with the lowest being 4kbps; upload is slightly higher (typically is/has been) with 89kbps high and 37kbps low - that's out of 10 tests over 5 hours (every 30 minutes). Those speeds are completely unacceptable and less than half the speed of dial-up. Sprint's advertised 3G speeds are 600 to 1400...I'm getting 25.
And this continues, since its not just the towers by my house or the billing address, its about half of them, if not more. Like I said, I have several friends with EVOs who live in ; some of the EVOs are rooted, some are update, some aren't, ect. They're all experiencing the same lackluster service, even though they're in 'good' coverage - ALL depending on what tower their phone is currently connected too!
I finally stopped in to some of the local Sprint stores the other day and asked the employees there: What's up with the horrible 3G speeds? The guy at one store lied to me and showed me how he was getting perfect 1800kbps 3G speeds...of course the store had an Airave hooked up in the back, which the phone was connected to (when connected to an Airave, phones make beeps when initiating calls). The other 2 stores smugly agreed with me about how the speeds are super slow, even on their phones. On a side note, I really wonder how the hell you've been selling phones, except I know its most likely because 90+% of the customers don't know that its the crappy 3G speeds that make their email take forever to load, for Facebook to display a photo, ect.. One store did tell me that all they knew was that all of the towers from Portland, OR to SLC, UT were being updated and the ones here should have been fixed months ago.
Now, I know I'm not the only person experiencing these problems while also paying monthly for Sprint's completely and utterly unusable 3G data speeds, here, or in other parts of the nation. I know I'm not the first to email Dan's office about this problem with these same types of problems, too. I know what the replies from Dan's office have been about these types of network problems to other's. I don't expect a canned response. I don't except or want to get the runaround about the problems. I don't want to hear about how they'll be fixed by the 1st of some month in the near future, since that promise have always been broken when given to others. And I don't want a new phone because this one is the reason while I'm experiencing poor network performance.
What I expect is:
- A network/tower tech in my area to call and talk directly to me - I do do computer and tech work for a living and have read hours of information on forums and the internet; I know what I've been experiencing and I know what I'm talking about.
- Monthly discounts on all (3) lines until I receive your advertised 3G data speeds and service the majority of the time, not just when the phone is connected to an Airave our about 1 out of 7 towers.
In the end, I'm just your customer, asking for your advertised speeds and coverage, with no lies, runarounds or bull****. I'm not mad, just disappointed at how nothing has been resolved in almost a year. This is not how a business should be run.
Regards,
Man you sure do whine a lot. First about your bike accident, which I'm more than willing to bet was your fault and now about this.
Evo4eva said:
Man you sure do whine a lot. First about your bike accident, which I'm more than willing to bet was your fault and now about this.
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Not my fault; couldn't have been my fault, so STFU.
You try living with 3G speeds half the speed of dial up, in fact, cancel your home internet and sign up for Netzero's dialup because I'm sure it'll save you a few bucks a month; I hear they even have a free dial-up optimizer that gets you an extra kbps or two.
Hrshycro said:
Not my fault; couldn't have been my fault, so STFU.
You try living with 3G speeds half the speed of dial up, in fact, cancel your home internet and sign up for Netzero's dialup because I'm sure it'll save you a few bucks a month; I hear they even have a free dial-up optimizer that gets you an extra kbps or two.
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just ignore the troll dude he is a n00b hope they give you a response will watch for one from you to see what they say and sorry about the wreak man!
I'm actually curious as to what the response will be.
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Evo4eva said:
Man you sure do whine a lot. First about your bike accident, which I'm more than willing to bet was your fault and now about this.
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Wow. Lol. That's all the input you have to give back?
Anyway, I'd like to see what the response is also. I had problems for about 2 months and after about 20-30 phone calls they came out and fixed the towers and haven't had any problems anymore. Hope it works out for you!
Sent from the Evo using XDA Premium
Evo4eva said:
Man you sure do whine a lot. First about your bike accident, which I'm more than willing to bet was your fault and now about this.
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Troll of the day
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Hope you get a quick response. Please update us
Evo4eva said:
Man you sure do whine a lot. First about your bike accident, which I'm more than willing to bet was your fault and now about this.
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I hope your stay at xda is a short one.
Evo4eva said:
Man you sure do whine a lot. First about your bike accident, which I'm more than willing to bet was your fault and now about this.
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SMH!!
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Color me unimpressed with 3G speeds, too. Though this is my first 3G capable phone, so I don't really have anything to compare it to.
dsf3g said:
Color me unimpressed with 3G speeds, too. Though this is my first 3G capable phone, so I don't really have anything to compare it to.
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i am shocked that its your first must have really liked the old one lol
ckoadiyn said:
i am shocked that its your first must have really liked the old one lol
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My old phone was a Chinese copy of an HTC Touch 3G... but without the 3G. It was a fairly decent phone as far as Windows Mobile 6.1 phones go. I still use it at the gym as an MP3 player with a set of Sennheiser MM100 bluetooth stereo headphones because its A2DP music quality is far superior to my Evo. Before that I only had flip phones. I was on T-Mobile then.
The Evo, of course, outshines the old phone in every other way. It's a bonafide, pocket-sized Android tablet.
I too, want to know what the response will be. Please update this thread when you receive a response.
my 3g speeds have sucked every from Sacremento in the north, san diego in the south, tucson in the east, and all along the western coast from San Diego to Monterrey.
WHere did I get a good speed? Anytime I roam on the verizon network, and anytime I am in Mexico......Yes, it works great in Tijuana, Rosarito, Ensenada...
This latest update seems like it helped fix my speed though. Its still not the best, but hey I last checked in Tucson (yuck) and will check several locations between here an Los Angeles as I drive towards home!
Ahh, I miss Ensanada....
Great town to party in.
Hrshycro said:
Not my fault; couldn't have been my fault, so STFU.
You try living with 3G speeds half the speed of dial up, in fact, cancel your home internet and sign up for Netzero's dialup because I'm sure it'll save you a few bucks a month; I hear they even have a free dial-up optimizer that gets you an extra kbps or two.
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Lmfao
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I'll keep y'all posted on any replies from Sprint!
As soon as you used the word "bull****", you invalidated the entire email.
IMHO, you will probably get a canned response with no followup. The wording and flow of your message was more akin to what a kid would send in. But good luck, I hope you do get a real response, along with some satisfaction.

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