Database Users

returning your xda for repair in the UK???

hi,
Has anyone any experience of returning their Xda for repair to the repair center in the UK????
Mine does'nt even switch on anymore so imagine it will be expensive
Any experiences would be welcome...
Thanks alot
Zetex

Are you sure it isnt a dead battery? It might be worth checking and save yourself some expense.

hi m8,
thanks for the reply, no it really really dead... because of me...
Zetex

I had to return it, within warranty period, because the screen suddenly went screwy. White background with multicolored horizontal lines running up and down, then a bunch of colored pixels at the top and nothing else, clicking on the screen was still doing something. (If it was a computer, I'd say the graphics card was broken)
So I went to the O2 shop, before I could speak, and I soon as they saw I was coming with an XDA, they said: "Oh we can't do anything wih those here, you have to call the XDA support number" (even with Gold warranty service, they wouldn't even give me a replacement phone).
Anyhow, I called the number explained the problem and they told me this happened quite often.
The next day I got a padded box and preaddressed envelope in the mail. Take out your SIM card, sd card and stylus. Put it in the box and in the envelope and send it out. No payment necessary.
you get a tracking number to check on the status.
A couple of days later it came back fixed.
good service
ben

Did they say what the fault was Ben?

markjames1981 said:
Did they say what the fault was Ben?
Click to expand...
Click to collapse
No, when I described the problem he said something in the lines of "this happens often when it is dropped or hit"
- Actually mine was just sitting in it's cradle when it happened, but I didn't argue with him.
Ben

[Unlocked bootloader] Sending in for replament

So... yeah I messed up by unlocking the bootloader on my phone...
(not really)
Now the power button doesnt want to work when I want it to..
Sending in for a warranty replacement... With $529 on my card (hope they dont charge and let it slide for hardware failure)
Now waiting to put charge so HTC can send me my replacement...
I will keep you guys posted on if they remove the $529 from my card and honor the hardware warranty

I'm in the same boat, but mine was due to dust under my screen. I have already received the phone. I will be sending my old one back to them tomorrow. I just checked my account and the $529.00 has been dropped, which is weird, but im not going to take a chance. So im sending it back. Hopefully a nice tech gets my phone and doesn't care that the bootloader has been unlocked.

futango said:
I'm in the same boat, but mine was due to dust under my screen. I have already received the phone. I will be sending my old one back to them tomorrow. I just checked my account and the $529.00 has been dropped, which is weird, but im not going to take a chance. So im sending it back. Hopefully a nice tech gets my phone and doesn't care that the bootloader has been unlocked.
Click to expand...
Click to collapse
they sent you a knew one?? i have dust under my screen too but i didnt want to send it in and be without a phone

They don't seem to care, they can re-lock it anyway.

bobdude5 said:
they sent you a knew one?? i have dust under my screen too but i didnt want to send it in and be without a phone
Click to expand...
Click to collapse
They put a $530 hold on your CC and send you a replacement with a FedEX shipping return label in your email. Once you get the replacement, you put your old on back in the box and ship it back to them. The one is most likely a refurb, I can tell because there are some dust by the side volume buttons. I have been using it for a few days now and havent seen dust under the screen.

I had this same power button issue. I had my nexus rooted but sent it in for repair anyways. They fixed it and shipped it back to me. I had my phone relocked and fixed back to me in 2 days. It was a very easy process.

bobdude5 said:
they sent you a knew one?? i have dust under my screen too but i didnt want to send it in and be without a phone
Click to expand...
Click to collapse
They give you 2 options.
Option #1
Send the phone into them and they will repair it and send it back. ( This is my only phone and dont like to go a day without it.)
Option #2
They put a $529 hold on your CC and they send out a replacement phone to you overnight. You have 10 days to return your phone. They receive the phone, check your phone, if all is good, they drop the hold.
I went with option 2.

Yeah Option # 2 is by far the simplest, you just have to have enough on a credit card to cover that hold.

death1246 said:
Now the power button doesnt want to work when I want it to..
Click to expand...
Click to collapse
Are you sure it wasn't the Home button setting causing the button not to work on CM?

I just had a non-warranty replacement for a cracked screen. I got the same aluminum shell back, but the engraved portion was blank. I pretty sure about the case because I damaged the finish a bit when I cracked the screen. I could have got a refurbished unit with similar damage, but it's weird. The engraved portion is the same as the rest of the case.
Anyway, the point is that I don't think they really care. I'm almost sure that I had killed part of the chipset as I couldn't get any of the radios to work and charging it for 5 minutes would make it too hot to hold. They only charged me for the screen repair and seem to have sent a reconditioned phone.

TheMikeMiller said:
I just had a non-warranty replacement for a cracked screen. I got the same aluminum shell back, but the engraved portion was blank. I pretty sure about the case because I damaged the finish a bit when I cracked the screen. I could have got a refurbished unit with similar damage, but it's weird. The engraved portion is the same as the rest of the case.
Anyway, the point is that I don't think they really care. I'm almost sure that I had killed part of the chipset as I couldn't get any of the radios to work and charging it for 5 minutes would make it too hot to hold. They only charged me for the screen repair and seem to have sent a reconditioned phone.
Click to expand...
Click to collapse
I agree. Your not the same mike miller that went to university of florida, are you? (question edit)

ChillRays said:
I agree. Your not the same mike miller that went to university of florida, are you? (question edit)
Click to expand...
Click to collapse
LOL! i goto FIU but eh and still waiting for my replacement to arrive

TheMikeMiller said:
I just had a non-warranty replacement for a cracked screen. I got the same aluminum shell back, but the engraved portion was blank. I pretty sure about the case because I damaged the finish a bit when I cracked the screen. I could have got a refurbished unit with similar damage, but it's weird. The engraved portion is the same as the rest of the case.
Click to expand...
Click to collapse
So I just dropped my N1 (with unlocked bootloader) yesterday and the screen cracked. Can I send in the phone to HTC and get it replaced / repaired? How much did it cost for others?

You'll have to send it in, they'll take a look at it to asses the damage, and let you know how much it will be if you go ahead.

My power button failed. Could not turn phone in at all. I chose option # 2.
Mine was unlocked, rooted, cyanogenized. They sent a replacement and took the charges off my card. Use that option is what I recommend.

so pretty much they say it will void your warranty when u root but people sending in rooted phones for repairs get charged nada? oh man, Goggle, you guys r the best. just don't turn into Apple who were once the "rebellious" company and then turned all strict (with the app store filtering BS and the whole iPhone 4G scandal) and then get all mad with power. Apple voided my warranty on my jailbroken ipod touch that has a damaged headphone jack (no sound came out) because it was jailbroken. last i heard, jailbreaking doesn't have anything to do with a broken headphone jack

HTC replaced my Nexus One!

This post is for people who have the power button issue, but unlocked their bootloader. This is my story.
I sent my Nexus One in on 06/28/10 and received it today at 12:00 on 07/09/10. I called them up because of the power button malfunction issue. It got as bad as not turning on AT ALL. This obviously broke my little android loving heart, but nevertheless I called HTC. I came out right off the bat and was honest with them and told them "I unlocked my bootloader, my power button stopped working, can you help me?" their answers were "yes, $190 and we will replace the motherboard for you." This power button malfunction was not MY fault at all, I baby my phone to no end. I went ahead and sent it in. $190 is a STEEP price to pay, but to be without my beloved Nexus One would surely be hell. They sent me a confirmation that they received it and the wait began. I'll skip to the end now. They finally said they would repair the broken power button FREE OF CHARGE and they put a new screen on as well! Got my phone back with 2.1-update1 ERE27. THANK YOU HTC!
TL;DR
Sent phone in with unlocked bootloader. HTC replaced the motherboard for free.

Why would it cost $190 if it's under warranty? Or because the bootloader was unlocked it's considered void?

yea I noticed some dust starting to get in underneith my screen right above the Back button. You can really only tell while in direct sunlight, but I fear it will become worse. I'd hate to be without my phone for that long.
At least with other carrier phones, they'll ship you a replacement before you ship one back... so you aren't without a phone. I mean, what the hell am I gonna do for a phone for 2-3 weeks?

You sure are lucky with HTC.
I sent my phone back on June 21 for motherboard replacement, paid $196, but until today (July 9) I still haven't received it yet

player911 said:
yea I noticed some dust starting to get in underneith my screen right above the Back button. You can really only tell while in direct sunlight, but I fear it will become worse. I'd hate to be without my phone for that long.
At least with other carrier phones, they'll ship you a replacement before you ship one back... so you aren't without a phone. I mean, what the hell am I gonna do for a phone for 2-3 weeks?
Click to expand...
Click to collapse
You're supposed to get advanced replacement unless your phone is engraved.

cigar3tte said:
Why would it cost $190 if it's under warranty? Or because the bootloader was unlocked it's considered void?
Click to expand...
Click to collapse
since the bootloader is unlocked it is considered void. I sent it in anyways because I love android and I love my nexus one and I was willing to pay the 190 if need be. I used a sidekick the whole time, needless to say I HATED it.

cigar3tte said:
You're supposed to get advanced replacement unless your phone is engraved.
Click to expand...
Click to collapse
No the phone isn't engraved. So call Tmobile and they'll take care of it? or Google? or HTC?

player911 said:
No the phone isn't engraved. So call Tmobile and they'll take care of it? or Google? or HTC?
Click to expand...
Click to collapse
I'd go Google if you bought from them online. T-Mobile has no tie to it. When I called TMO about my 3G issues and mentioned Nexus One, I got directed to Google.
I'm pretty sure Google will transfer you to HTC at some point.

cigar3tte said:
I'd go Google if you bought from them online. T-Mobile has no tie to it. When I called TMO about my 3G issues and mentioned Nexus One, I got directed to Google.
I'm pretty sure Google will transfer you to HTC at some point.
Click to expand...
Click to collapse
I talked to a Google employee for over an hour, there is absolute,y nothing they can do to waive the charge for unlocked bootloader since they only support software while htc takes care of hardware

I've sent my phone in 3 times now....
1 - sent in as teflon started peeling from chin of phone (bootloader was unlocked and custom ROM) - repaired FOC and reflashed back to stock.
2 - sent in as dust under bottom left of screen. (bootloader was unlocked again and custom ROM) - repaired FOC and reflashed back to stock.
3 - Recently in California on business and noticed dust again, rung HTC to see if they would exchange my handset as I know they do this in the US but not the UK, they sent a replacement to my suppliers address within 2 days and replaced FOC. (bootloader was unlocked for the 3rd time! )
Exceptional service.

I'm hoping for the same luck. I just sent my phone in for the same reason...

I would like to send mine in, since I'm having a pink-ish LED tint, but... I actually opened the phone, so the void sticker has been removed.

Replace nexus one
Hi Guys
I have a few questions. What info must you provide to have your phone exchanged. I bought one from someone online, and don't have the original receipt. So I want to know if I ever have any problems what do I need to do. Also if they will cover the phone even though I'm not the original purchaser, can I tell them what address to ship it to?

For those facing the power button issue. Do take note that it does not actually require a motherboard replacement to fix it.
HTC wants to replace the motherboard as you have an unlocked bootloader.
They are two separate issues.
After a week of arguing with them, I managed to have my power button problem fixed without them replacing my motherboard.

ronj1986 said:
Hi Guys
I have a few questions. What info must you provide to have your phone exchanged. I bought one from someone online, and don't have the original receipt. So I want to know if I ever have any problems what do I need to do. Also if they will cover the phone even though I'm not the original purchaser, can I tell them what address to ship it to?
Click to expand...
Click to collapse
Same here, I bought a used Nexus One but want to know what info HTC would need from me if I need to send my phone in for repair. Any info from folks who have sent in their Nexus One to HTC would be much appreciated.

bullyfrog said:
For those facing the power button issue. Do take note that it does not actually require a motherboard replacement to fix it.
HTC wants to replace the motherboard as you have an unlocked bootloader.
They are two separate issues.
After a week of arguing with them, I managed to have my power button problem fixed without them replacing my motherboard.
Click to expand...
Click to collapse
Yeah, I had problem with my second hand Nexus One's power button. It ran Froyo FRF50. The problem was if I pressed the power button, nothing happened, and when I pressed the power button again, the screen came on for a fraction of a second and then the phone turned itself off. But after i upgraded to FRF83, the problem disappearred. I have since upgraded to FRF93 and the problem has not come back, knock on wood.

ronj1986 said:
Hi Guys
I have a few questions. What info must you provide to have your phone exchanged. I bought one from someone online, and don't have the original receipt. So I want to know if I ever have any problems what do I need to do. Also if they will cover the phone even though I'm not the original purchaser, can I tell them what address to ship it to?
Click to expand...
Click to collapse
All they asked me for was the phone's IMEI and my name...

cowboyfarmer said:
Yeah, I had problem with my second hand Nexus One's power button. It ran Froyo FRF50. The problem was if I pressed the power button, nothing happened, and when I pressed the power button again, the screen came on for a fraction of a second and then the phone turned itself off. But after i upgraded to FRF83, the problem disappearred. I have since upgraded to FRF93 and the problem has not come back, knock on wood.
Click to expand...
Click to collapse
I faced the same thing. Except I wasn't so lucky. My power button started acting up again after two weeks from the update. Hence had to send it in and had a long dispute as they wanted to change the motherboard. Did not allow them to do it and after many many exchanges they finally fixed the power button without replacing the motherboard.

My phone had a issue with mounting the SD card because i plugged it into a USB3 port, and it had a unlocked bootloader.
I contacted HTC and they fixed it anyway by replacing the mobo.
I was without my N1 in 6 days and i sent it to UK from Denmark
HTC rocks.
Sent from my Nexus One using XDA App

xandr00 said:
This post is for people who have the power button issue, but unlocked their bootloader. This is my story.
I sent my Nexus One in on 06/28/10 and received it today at 12:00 on 07/09/10. I called them up because of the power button malfunction issue. It got as bad as not turning on AT ALL. This obviously broke my little android loving heart, but nevertheless I called HTC. I came out right off the bat and was honest with them and told them "I unlocked my bootloader, my power button stopped working, can you help me?" their answers were "yes, $190 and we will replace the motherboard for you." This power button malfunction was not MY fault at all, I baby my phone to no end. I went ahead and sent it in. $190 is a STEEP price to pay, but to be without my beloved Nexus One would surely be hell. They sent me a confirmation that they received it and the wait began. I'll skip to the end now. They finally said they would repair the broken power button FREE OF CHARGE and they put a new screen on as well! Got my phone back with 2.1-update1 ERE27. THANK YOU HTC!
TL;DR
Sent phone in with unlocked bootloader. HTC replaced the motherboard for free.
Click to expand...
Click to collapse
I had that issue. Except I didn't tell them my bootloader was unlocked. Lol, got it fixed for free.

Lost Volume Button! WTF!

Hey Guys
I just wanted to know,if someone of you got the same experience than me!
Today my Volume +- button popped out and I cant put it back beacause the sluggy glew stuff under it doesn't hold it anymore!
I mean what is that..
So this phone only gots two mechanical buttons and I lose one of 'em ?! Hahahaha thats so poor!
Do you think I can get it to repair or replace the phone?!
I still got warranty and I pay for it every month... so what do you think?
Anyone had this problem too?!
Thanks in advance and sorry for my poor english

Contact HTC. They will probably issue a replacement for you.
Sent from my Desire HD

Same thing happened to me. I'm with Orange UK and they replaced it under guarantee, but it cost me £50! They classed it as "Accidental Damage"

Hi, I had same problem, it came off but luckily I didn't lose it and super-glued it back on which is ok but not perfect, but I see you can get replacements on Ebay for about £11.00 delivered from Hong Kong. And its a different fixing so looks like it would not come off again. Think I will get one myself.

that sounds bad.
suggest using a case to prevent this.

Mine was in a case, it was the constantly taking off the battery cover to replace the battery (due to crap battery life) that made it come off.

Happened to me, DO NOT contact your carrier. Get straight onto HTC, it is a hardware defect and you are covered for 2yrs with them. Mine was picked up the day after I phoned them and returned fully functional for free three days later..
Here are some numbers to phone..
HTC email said:
Alternatively you can contact us on +44 (0)8458900079 (within UK) or on +44 (0)1279 206906 (outside UK) to arrange your booking.
Click to expand...
Click to collapse

eadon said:
Same thing happened to me. I'm with Orange UK and they replaced it under guarantee, but it cost me £50! They classed it as "Accidental Damage"
Click to expand...
Click to collapse
You shouldn't have accepted this! That's a bit like a door coming off your car (extreme I know) then your dealer claiming accidental damage.
Try and deal with the manufacturer directly if you can.
Sent from my Desire HD

eadon said:
Same thing happened to me. I'm with Orange UK and they replaced it under guarantee, but it cost me £50! They classed it as "Accidental Damage"
Click to expand...
Click to collapse
Disgusting, write back to them saying you've done some research and there is no way you should have been charged as HTC them selves fix it for free and say you want your money back or will go through trading standards. Either way you will win.

Well I brought it to my O2 store today ( it's where I have bought the phone )
They said they're gonna send it to HTC. They'll prolly repair it. But this guys gave me everything ( battery and all covers back home )
If they're gonna say I gotta pay something to repair this thing, I'm gonna fire up the hell for them.
I mean, that not supposed to be... I have probably opened the battery cover only 3-5 times. Isn't it built to last for longer

Would HTC still fix this if you are rooted and have a custom ROM?

Better to take it back as u got it tbh! What i always do so dont get asked crap n saves any hassle!
Sent from my HTC Desire HD using XDA App

raze599 said:
Would HTC still fix this if you are rooted and have a custom ROM?
Click to expand...
Click to collapse
I unrooted it and made S-ON... to avoid any stupid questions
Even tho they shouldnt make problems, cos how can a custom rom brake a button

My volume up button is now broken, but have no time to go for replacement yet. The app Quick Settings is really useful for me now. It replaces the long press on search button to a customizable control panel.
This will do a job.
iMHO, volume buttons are the worst about this phone. Second worst thing is the battery cover.
Sent from my HTC Desire HD using XDA Premium App

vorapoap said:
My volume up button is now broken, but have no time to go for replacement yet. The app Quick Settings is really useful for me now. It replaces the long press on search button to a customizable control panel.
This will do a job.
iMHO, volume buttons are the worst about this phone. Second worst thing is the battery cover.
Sent from my HTC Desire HD using XDA Premium App
Click to expand...
Click to collapse
Yeah.
Well I actually need my phone daily as navigation system and stuff. I really miss it right now got such a crappy Nokia 61...sumthing.
Well... you are right. the volume button feels so cheap and the backcovers are the worst I have seen on a phone yet. they dont even look nice.
The Sensation looks way better.

My volume + but is actually quite stiff and you have to press it that bit harder to get it to work.
Shall I leave it for now I'm not too bothered if it does break then I can get it replaced?
Sent from my Desire HD using XDA App

I accidently bent/snapped mine as I thought I was pulling out the battery compartment. It was dark and I was tired
Followed advice on here and rung HTC and my network 3 who both said I'd have to pay for repair.
Looking at getting the part on eBay however the delivery is estimated between 12 and 35 days! The price is a joke as well, £12...but it's more the delivery times from Hong Kong that I don't want.
Does anyone know any alternative ways to source a volume button please? Any quicker ways? Thanks

Unfortunately those seem to be the only ways unless you can find a local dealer of them. Try a phone repair shop.

I have read something about guarantee and software mods. When it's a hardware problem, that can't be caused by the software it isn't necessary to unroot and so on. So when they say, they won't repair it because you lost your guarante, you can assort on your right.
But I recommend to unroot and so on to avoid any problems with HTC.

Same to me guys, was very hangover and tried to replace battery but i removed the volume "-" instead ehhe
i'm on chat with htc right now.
They say that will send somebody to pick up the phone , analyze the problem and they will see if everything is under guarantee or they will estimate the cost ... something that i can or can't accept, anyway they will send back me the phone in likely 2 weeks with a cost of 20€ for the expedition .

Galaxy 3 problems after cracked screen.

I Dropped my Galaxy 3 a while ago and the lcd cracked. i took it to a repair shop and it was replaced no problem. But the touch screen is not working in a specific place. on the uploaded pic, the red highlighted area is none responsive. it has had a new digitiser too. Any ideas?

Go back to the repair shop and tell them that the lcd isnt working ok.

he has it in the shop.. been there for nearly 3 months n he hasn't got a clue whats wrong. already paid £60 trying to get it fixed

To me it looks like the touchscreen (which is the think "glass" above the LCD) is broken. Really there isn't much you can do about it, as It costs a dime to replace.
EDIT: If you want, and if you're willing to pay for the postal fees, I could send you my touchscreen. I had my phone in the washing machine for a moment so It's not working anymore, but it worked for a moment after that, and the touchscreen was just fine. Contact me if interested.

That's what i don't get. Its had a brand new touch screen.. But thanks mate I'll let you know asap

just spoken to the lad at the phone shop. he has tried another touch screen but still the same outcome... any ideas?

Odd. Guess some component which controls it is just damaged then. :/
Or the guy at the shop is lying. (I've seen them trying to rip you off by telling lies). But yeah, you know this better as you've probably met him in person.