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I have no service in my home and they've never been able to get my air rave to work. But, everytime I call, they basically tell me to **** off.
Why are these people so horrible? Do they get beaten over there?
doojer said:
I have no service in my home and they've never been able to get my air rave to work. But, everytime I call, they basically tell me to **** off.
Why are these people so horrible? Do they get beaten over there?
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You should stop paying them
**** your not the only one who had sprint be rude to them they told me there not goin to do nothing to keep me as a customer after leaving m on hold for 4 hours to try and fix my old phone **** SPRINT! by the way to maybe help fix your problem go to geekforme.com and try downloading latest radio assuming your rooted. i found fresh toast 2.1 to be a good rom just a bit of bugs but with the radio i have better signal
Sorry, double post
Yeah, I've tried all of the radios. I just get no service in my house in the desert. I even confirmed that the area was covered before I signed up. Then they sent me an airrave that never works and everytime they say it's set up, and it isn't, they lose all record of me and it's "but, sir, you don't even have an airrave on your account" and "did you try calling airrave support?" and all sorts of other snippy, rude, arrogant comments that give Sprint absolutely no responsibility in the matter.
These are horrible, horrible people and I am thinking of having my lawyer explain to them what a breach of contract is.....
If they don't have an airrave on your account there might be an issue, but they did tell my parents that the airrave needs to be in a window so that it can get GPS signal(don't know why, but seems to make a difference). I think it may have something to do with supporting the 911 system.
Yeah, it's in the window. It literally takes them 2 or 3 days to troubleshoot it each time, only for them to lose all sight of me in the system.
Then, when I tell them I am sick of spending hours on hold and having all of my previous notes lost only to start over again and sit on hold, their answer is "sir, I see nothing about an airrave in your notes"
I hate these people.
I don't know man but that Droid Incredible is looking kinda good, and with Verizon's coverage in rural areas it might be worth checking out
rlaxton said:
I don't know man but that Droid Incredible is looking kinda good, and with Verizon's coverage in rural areas it might be worth checking out
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Oh, I'd be all over it in a heartbeat.... but Sprint doesn't see any reason to let me out of my contract.
Hopefully, my lawyer can convince them otherwise....
I don't know if the will help but when u call and the moron answers tell them to transfer u to customer retention dept. They will usually kiss ur ass. Also I've found when u get a rude csr that hanging up and calling back usually will get u to a nicer person. Every company has a douche who hates their job. Just gotta weed through the tards till u find one that's competent and wants to actually help
Sounds like you are getting the ****iest of people when you call, which sucks, but I can assure you that the rudeness is subjective, we aren't trained that way.
For your case, the best option is to talk to Airave support directly, and, is your Airave on a seperate account from your primary? If so, we would still be able to pull it up based on the information located on the Airave itself.
With the lawyer, do you a copy of the contract? (I would naturally assume you do)
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doojer said:
I have no service in my home and they've never been able to get my air rave to work. But, everytime I call, they basically tell me to **** off.
Why are these people so horrible? Do they get beaten over there?
Click to expand...
Click to collapse
Please read THIS POST, it may help
I remember calling Sprint and telling them I have low signal as they told me I am in a green area. Funny thing is not even a couple seconds later my phone dropped. They made me pay $100 for the Airave but I get free service. The airave is still intermittent. I will still drop calls next to it.
doojer said:
Oh, I'd be all over it in a heartbeat.... but Sprint doesn't see any reason to let me out of my contract.
Hopefully, my lawyer can convince them otherwise....
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Click to collapse
You don't need a crook lawyer. Call the FCC or sprint corp to get out of the contract.
Oh, regardless of what you try and do, Sprint will still try to stick you with a fee for closing an account. I had an employee line for 3 years after I life radio shack and they send me a text one day saying Either sign a 2 year contract at XX price, or call can get the line disconnected by XX Date, because you are no longer eligible for the plan. SO I call and cancel and after 8 hours of fighting with them, they still tried sticking me with an $80 ETF. So, I proceeded to get a hold of my rep where I used to work over 3 years ago, and he said hey I will call you back in 5 minutes. He calls back, Says You're set to go, you can go pay your bill now. Fee was removed.
Recently I opened a line of service and got the number changed to a different area code. I always do checks for upgrades on the phone number(s) I have, and lo and behold, it said I was eligible for an upgrade on 5/1/2010 for the $150 off, and $75 off as of 7/1/2009. So, I keep an eye on it because I planned to get the Evo, which, I have done this before without a problem, and suddenly without my knowledge or consent, my account was modified and the upgrade eligibility removed. I call and talked to the biggest a-hole in all of Sprint yesterday. I was bout ready to get both lines shut off and tell them they can shove their etf's up their rear end, because the way these idiots treat me is no way to keep customers. I'm going to go through my cache and check, but I think I still have a cached page of when the site told me I was eligible, and I think I am going to go to either Radio Shack or Sprint on the 4th and not leave until they give me what their website says I am entitled to.
doojer said:
Oh, I'd be all over it in a heartbeat.... but Sprint doesn't see any reason to let me out of my contract.
Hopefully, my lawyer can convince them otherwise....
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Click to collapse
Just my train of thought:
Unless you have a lawyer on retainer, isn't the price of starting the case more than the $150.00 bucks to get out of contract? Does Sprint pro-rate the termination Fee like Verizon and US Cellular(Subtract 6 dollars a billing cycle)?
If you are thinking that Sprint would pay back legal fees, I doubt it, unless you actually go to court over it all, and its ruled will they pay legal fees, usually they will give you a settlement and you pay your attorney out of that. In this case, the pittence of a settlement over a contract breach($150.00) seems like something not worth the battle.
Given, I am not in your shows and don't know what the have done to get you this pissed off. I can assure everyone that my experience has been sprint is the best most customer satisfaction orriented, best priced carrier in the US.
If you do have a lawyer on retainer, what kind of trouble do you get into?
Yeah, I've been dealing with customer retention and they've been rude. Mainly because they don't believe me that I have set up the airrave in the past because it is unfathomable to them that their notes could be wrong.
Told them to cancel me out and I'd just pay the $200. All of a sudden, they care......
......on hold now.
Oh, and my company has lawyers on hand.... they're free to me.
Oh, they're offering me all sorts of **** now....
doojer said:
Yeah, I've been dealing with customer retention and they've been rude. Mainly because they don't believe me that I have set up the airrave in the past because it is unfathomable to them that their notes could be wrong.
Told them to cancel me out and I'd just pay the $200. All of a sudden, they care......
......on hold now.
Oh, and my company has lawyers on hand.... they're free to me.
Click to expand...
Click to collapse
Humor me as to whether they actually take care of you now.
Better yet, tell them since you've gone through all this trouble that you want the Evo at discounted price on June 4th.
jerry43812 said:
Oh, regardless of what you try and do, Sprint will still try to stick you with a fee for closing an account. I had an employee line for 3 years after I life radio shack and they send me a text one day saying Either sign a 2 year contract at XX price, or call can get the line disconnected by XX Date, because you are no longer eligible for the plan. SO I call and cancel and after 8 hours of fighting with them, they still tried sticking me with an $80 ETF. So, I proceeded to get a hold of my rep where I used to work over 3 years ago, and he said hey I will call you back in 5 minutes. He calls back, Says You're set to go, you can go pay your bill now. Fee was removed.
Recently I opened a line of service and got the number changed to a different area code. I always do checks for upgrades on the phone number(s) I have, and lo and behold, it said I was eligible for an upgrade on 5/1/2010 for the $150 off, and $75 off as of 7/1/2009. So, I keep an eye on it because I planned to get the Evo, which, I have done this before without a problem, and suddenly without my knowledge or consent, my account was modified and the upgrade eligibility removed. I call and talked to the biggest a-hole in all of Sprint yesterday. I was bout ready to get both lines shut off and tell them they can shove their etf's up their rear end, because the way these idiots treat me is no way to keep customers. I'm going to go through my cache and check, but I think I still have a cached page of when the site told me I was eligible, and I think I am going to go to either Radio Shack or Sprint on the 4th and not leave until they give me what their website says I am entitled to.
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Click to collapse
Unless the line of service you opened was opened in 2008, your eligibility would have changed when you added the new line of service. Your eligibility is usually in 12 and 22 month increments. So to be eligible on 7/1/2009, you would have had to make the change 7/2008. If a change was made after that, it would move the date ahead accordingly.
This was posted by a Sprint tech on the facebook page it has me pissed beyond belief
*Policy Change* Excessive damage to your phone is no longer covered by in-store repair which includes SMASHED LCD screens. Acceptable cracks are defined as 2 cracks or less under 1 inch long. You may make a claim through Asurion if you dont qualify for the in-store repair. If you dont have insurance, YOU CANNOT PAY $35...! You will have to buy a NEW phone, more than likely at FULL PRICE. Please be careful guys! An Otterbox is looking like a good investment right now.
level 1 is a content issue: like if a customer needs a phonebook swap, diagnostic (SLATE) testing, software upgrade, etc.
Level 2 is an eligable in-store repair/exchange issue: mechanical/electrical failure, eligable cracks, defects, etc.
Lev...el 3 issues are not eligable for in-store repair/exchange: Damage to the mother board, smashed devices broken in 3 or more peices, cracked screens, lost/stolen, smashed screens etc.
It is up to us techs but trhe guidelines are pretty spelled out for us.
Since the policy changed... would they let you add insurance?
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Another way for people on contract to get out for free. Sprint is really shooting themselves in the foot with these contract changes. Seriously I love sprint but if they're going to suck like this some more im getting a thunderbolt.
eck0728 said:
Another way for people on contract to get out for free. Sprint is really shooting themselves in the foot with these contract changes. Seriously I love sprint but if they're going to suck like this some more im getting a thunderbolt.
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Is that really grounds for getting out of the contract? TEP is an add-on and can be canceled at any time..
eck0728 said:
Another way for people on contract to get out for free. Sprint is really shooting themselves in the foot with these contract changes. Seriously I love sprint but if they're going to suck like this some more im getting a thunderbolt.
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I have to agree with this statement . Its getting ridiculous , I had a claim under HTC warrantly due to the power button sinking into the phone and the typical bezel crack . Im wondering if Im gonna get billed for a phone now because of this . Dont get me wrong I like Sprint I really do but if this keeps up I might be having a Thunderbolt . Atleast with Verizon I know I will be getting screwed upfront , also i get a discount through my job for them . So might actually work out better for me . It sucks I love the Evo I really do but this is getting a bit over board . Plus I have noticed people in the "Corporate Repair Stores" are the rudest people I have encountered . They easily dismiss any complaint you have and dont give you a second look .
Thank you for the head's up!
Jbcarrera said:
This was posted by a Sprint tech on the facebook page it has me pissed beyond belief
*Policy Change* Excessive damage to your phone is no longer covered by in-store repair which includes SMASHED LCD screens. Acceptable cracks are defined as 2 cracks or less under 1 inch long. You may make a claim through Asurion if you dont qualify for the in-store repair. If you dont have insurance, YOU CANNOT PAY $35...! You will have to buy a NEW phone, more than likely at FULL PRICE. Please be careful guys! An Otterbox is looking like a good investment right now.
level 1 is a content issue: like if a customer needs a phonebook swap, diagnostic (SLATE) testing, software upgrade, etc.
Level 2 is an eligable in-store repair/exchange issue: mechanical/electrical failure, eligable cracks, defects, etc.
Lev...el 3 issues are not eligable for in-store repair/exchange: Damage to the mother board, smashed devices broken in 3 or more peices, cracked screens, lost/stolen, smashed screens etc.
It is up to us techs but trhe guidelines are pretty spelled out for us.
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Click to collapse
I made a thread about this a couple days ago lol labeled bad news
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eck0728 said:
Another way for people on contract to get out for free. Sprint is really shooting themselves in the foot with these contract changes. Seriously I love sprint but if they're going to suck like this some more im getting a thunderbolt.
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This won't get you out of your contract either, none of Sprint's changes so far will as they don't effect the actual contract.
kixcastillo77 said:
I made a thread about this a couple days ago lol labeled bad news
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haha a search didn't turn up anything for me so i posted it but atleast we got the message out
Yup this was covered in a different thread but still upsetting none the less. As soon as the next phone comes out that I like I will be leaving sprint. I am not about to wait 22 months for an upgrade!
Sent from my Evo while i should be working
It feels like a bait and switch. I just switched to sprint and the recent tep policy changes were part of the deciding factor
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Ya I think they just lost the 252.00 a year I would have paid this year. I have a 3 line family plan and all 3 are insured. I don't think they will be any longer.
Sent from my rooted HTC EVO using the xda app!
you sure this cannot get you out of your contract? seems pretty extreme to me. it's more and more likely ill be giving sprint the finger and moving on soon.
fixxxer2008 said:
you sure this cannot get you out of your contract? seems pretty extreme to me. it's more and more likely ill be giving sprint the finger and moving on soon.
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Read your contract the only reasons for them to let you out of your contract is for 1.Data roaming to extremes
2.you have absolutley no coverage in your area
3.they change your MAIN PLAN! and for that you have 30days and then they can change you with out your consent.
TEP changes do not fall under any of those catagories and the fine print does say they have the right to modify or change or cancel your contract.
Jbcarrera said:
Read your contract the only reasons for them to let you out of your contract is for 1.Data roaming to extremes
2.you have absolutley no coverage in your area
3.they change your MAIN PLAN! and for that you have 30days and then they can change you with out your consent.
TEP changes do not fall under any of those catagories and the fine print does say they have the right to modify or change or cancel your contract.
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Click to collapse
i need to find a way to get them to let me go then.
Jbcarrera said:
Read your contract the only reasons for them to let you out of your contract is for 1.Data roaming to extremes
2.you have absolutley no coverage in your area
3.they change your MAIN PLAN! and for that you have 30days and then they can change you with out your consent.
TEP changes do not fall under any of those catagories and the fine print does say they have the right to modify or change or cancel your contract.
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Click to collapse
Correct.
Changes to TEP doesn't void any contractual agreements.
Sprint has the most service and repair options whether we like them or not. Other major carriers doesn't even compare when it comes down to service and repair corporate locations.
Don't get me wrong I'm not in total agreement with all the back and forth policies. The way it was explained to me, was Sprint lose a lot of money doing what other carriers doesn't. Like backing up manufacturer warranties by playing middle man.
Correct me if I missed the mark somewhere. This is a temporary conversational thread.
Vin's Plutonium powered Evo...
Welcome to the wonderfull world of wireless and service providers of all kinds. Yes it sucks but whereever you go its all the same at some point.
Rem3Dy said:
It feels like a bait and switch. I just switched to sprint and the recent tep policy changes were part of the deciding factor
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Sent from an EVOlution
info[]box1 said:
Correct.
Changes to TEP doesn't void any contractual agreements.
Sprint has the most service and repair options whether we like them or not. Other major carriers doesn't even compare when it comes down to service and repair corporate locations.
Don't get me wrong I'm not in total agreement with all the back and forth policies. The way it was explained to me, was Sprint lose a lot of money doing what other carriers doesn't. Like backing up manufacturer warranties by playing middle man.
Correct me if I missed the mark somewhere. This is a temporary conversational thread.
Vin's Plutonium powered Evo...
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Click to collapse
it will be here till the mods delete it I just wanted to get the word out
I don't see what the big deal is. I don't abuse my phone but if I walk into a sprint store with a beat up phone, I surely wouldn't expect sprint to warranty it or do free repairs. Putting straight forward limits on excessive wear is understandable. Sprint has been going way above and beyond by replacing and repairing broken phones while other carriers dont.
Bigjim1488 said:
Yup this was covered in a different thread but still upsetting none the less. As soon as the next phone comes out that I like I will be leaving sprint. I am not about to wait 22 months for an upgrade!
Sent from my Evo while i should be working
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Enjoy paying more for the whole term of your contract while you wait for your next upgrade. As well as having the same insurance coverage. If that your reason for leaving, you're walking into the same situation with any other carrier.
i just got off with phone with some csr that i could barely understand and i found out why my bill went up slightly a few months back.
we all know that all smart phones are blessed with the premium data now, but this should not be for those of us already in a contract before this little bonus charge came to life.
well, they decided to upgrade one of my lines that wasn't already using premium data with our telling me.
when i was able to extact this new found fee from our "converstation", the csr arugued that all smart phones are required to have this new fee. when i argured to her that i was in a contract and this was not right, she said that our second line wouldnt be able to use premium data, when i asked what that meant she said the second line wouldnt be able to use 4g, and i said well thats good becasue:
A. i have never have even met one person that has used this and there is no talk of it being in my area anytime soon and
B. my second line is tied to a phone that couldnt use 4g anyways.
1 so not only did sprint magicaly start billing me for this
but they also
2 argued that this is the way it is, and i have no say in the matter
3 and when i argued that i have a contract that they are breaching
4 they argued that i would miss out on something (aka switch their tactics from brute force to attempt to sell something i dont want and cant use)
5 that i couldnt use anyways.
i am very disappointed in sprint for such behavior. i absolutely hate talking to sprint about anything, is there a way to request speaking to an American when calling the csr's?
This is the way class action law suites are born and we all loose when this happens.
in the end the csr said she removed the "features" and they wont show up on my bill again. i wont be holding my breath.
people make mistakes but this seems intentional and instead of owning up to it they insulted my intelligence and argued with me and then try to sell it to me, but eventually realized that i wasn't going to budge.
sprint, im going spread this word of this one buddy...
If you're bill went up a few months back why didn't you go online and check what was added? The fee can not be added unless you switch phones so I doubt that was the root cause of your bill going up, you probably had a third-party bill you for short codes or something of that nature. Does your line say "premium data $10" on your bill? If it doesn't then that's not the reason your bill went up. Even if you are in contract, if you switch to another smart phone you are consenting to the new charge, so that argument is out the window.
If your other phone is a 3G phone you are SOL. Sprint charges the same amount for 3G phones as they do for 4G phones.
The $10 data premium has been extended too all Smartphones, regardless of 4g capabilities. The only way you will get charged for this is if you change phones for repair, switch phones to another, or get a replacement and change phones during the process. It's downright shady that they tried to charge this and change your contract without your consent, and I would have been upset also. But if you made changes to your account before hand and then the changes went into effect, then you must have done one of the things listed above.
heathmcabee said:
The $10 data premium has been extended too all Smartphones, regardless of 4g capabilities. The only way you will get charged for this is if you change phones for repair, switch phones to another, or get a replacement and change phones during the process. It's downright shady that they tried to charge this and change your contract without your consent, and I would have been upset also. But if you made changes to your account before hand and then the changes went into effect, then you must have done one of the things listed above.
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Click to collapse
Taking phones for repairs and replacements will not charge you the $10
is my little story too crazy to be believable for you?
how could you possibly make such assumptions about my credibility?
are you the csr i just talked too?
i would post screen shots of my bill showing you what i say to be true, but i dont feel like putting that much work into it.
i would be surprised if i am the only one who gets these charges
why didnt i see this charge when they first stared this crap?
well i forgot to pay my bill and i was 2 months behind and i did the math and it didn't add up. so i did see the charges, only it was when i actual looked at my bill, what does this have to do with anything? is someone trying to pointlessly poke holes into my story? lol
potna said:
is my little story too crazy to be believable for you?
how could you possibly make such assumptions about my credibility?
are you the csr i just talked too?
i would post screen shots of my bill showing you what i say to be true, but i dont feel like putting that much work into it.
i would be surprised if i am the only one who gets these charges
why didnt i see this charge when they first stared this crap?
well i forgot to pay my bill and i was 2 months behind and i did the math and it didn't add up. so i did see the charges, only it was when i actual looked at my bill, what does this have to do with anything? is someone trying to pointlessly poke holes into my story? lol
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Click to collapse
Were you ever suspended for non-payment?
I don't doubt this story.
I know that when I started with Sprint a while back I had a spending limit. Fine, no biggie, my monthly bill was way under the limit anyways.
Well, last year they suddenly started charging me $5.00 a month for the "Spending Limit Program Fee." I questioned them adding this charge after I was in a contract, and I was told that Sprint had some kind of right to do this because of some clause in the contract. They said they would stop charing me for it if I enrolled in automatic payments so I did.
Also, two years ago I moved from Missouri to Florida. I checked my bill one day and I saw I was being charged Missouri surcharges. I called and they said they would update the information and I thought that was that. Well a few months went by and I noticed my bill was a bit higher. So I finally checked it out and sure enough they were now charging me Missouri AND Florida surcharges! For 5 months! (Fortunately they credited back that amount).
I guess my point is these mistakes happen, and all companies tend to err on the side of overcharging. Which makes me sad.
DirtyShroomz said:
If you're bill went up a few months back why didn't you go online and check what was added? The fee can not be added unless you switch phones so I doubt that was the root cause of your bill going up, you probably had a third-party bill you for short codes or something of that nature. Does your line say "premium data $10" on your bill? If it doesn't then that's not the reason your bill went up. Even if you are in contract, if you switch to another smart phone you are consenting to the new charge, so that argument is out the window.
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Click to collapse
The OP said Sprint upgraded the line without telling him/her.
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matt2053 said:
I don't doubt this story.
I know that when I started with Sprint a while back I had a spending limit. Fine, no biggie, my monthly bill was way under the limit anyways.
Well, last year they suddenly started charging me $5.00 a month for the "Spending Limit Program Fee." I questioned them adding this charge after I was in a contract, and I was told that Sprint had some kind of right to do this because of some clause in the contract. They said they would stop charing me for it if I enrolled in automatic payments so I did.
Also, two years ago I moved from Missouri to Florida. I checked my bill one day and I saw I was being charged Missouri surcharges. I called and they said they would update the information and I thought that was that. Well a few months went by and I noticed my bill was a bit higher. So I finally checked it out and sure enough they were now charging me Missouri AND Florida surcharges! For 5 months! (Fortunately they credited back that amount).
I guess my point is these mistakes happen, and all companies tend to err on the side of overcharging. Which makes me sad.
Click to expand...
Click to collapse
Yes, the ASL fee of $4.99 was added last year in January, you had 3 months to cancel if you didn't agree to it.
nope, but i can be an iditiot about things at times, especialy when it comes to watching the calendar, so while i have been late with my bill, and often at that, my service has not been interupted for any reason.
potna said:
nope, but i can be an iditiot about things at times, especialy when it comes to watching the calendar, so while i have been late with my bill, and often at that, my service has not been interupted for any reason.
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Click to collapse
Hmm... in this case then it's simply an error. Though, if you ever did switch phones it would be added. If your line was upgraded without your permission, did you receive a new phone?
DirtyShroomz said:
Yes, the ASL fee of $4.99 was added last year in January, you had 3 months to cancel if you didn't agree to it.
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So I was told. I'm not bashing Sprint here, just saying its feasible for a charge to show up unexpectedly without notification, and its possible to be charged incorrectly.
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matt2053 said:
So I was told. I'm not bashing Sprint here, just saying its feasible for a charge to show up unexpectedly without notification, and its possible to be charged incorrectly.
Sent from my PC36100 using XDA App
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That's for sure, I see it all the time
DirtyShroomz said:
Taking phones for repairs and replacements will not charge you the $10
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I have a replacement transform arriving tomorrow, hope you are right
uniquenameevo said:
I have a replacement transform arriving tomorrow, hope you are right
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100%
10chars
I just got a replacement phone because my evo was broken. Now I want to upgrade and offer my evo to a friend on his plan.
Can i do this?
thank you!
gapoochi said:
I just got a replacement phone because my evo was broken. Now I want to upgrade and offer my evo to a friend on his plan.
Can i do this?
thank you!
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Click to collapse
Why not?
I mean, if you've used your upgrade and don't have one available, then you'll have to pay full price.
But, getting a replacement device does NOT use your upgrade.
The only issue with this is that it isn't really a deal for your friend. Sure he might get a phone. but he isn't saving anything. Sprint are full of liars. if you change your plan. they tack on another year or two onto their contract. They won't tell you about this. The friend WILL be forced to change his low cost plan. However, I think this action is illegal. But since they are so big, no one ever challenges them in court.
runcool said:
The only issue with this is that it isn't really a deal for your friend. Sure he might get a phone. but he isn't saving anything. Sprint are full of liars. if you change your plan. they tack on another year or two onto their contract. They won't tell you about this. The friend WILL be forced to change his low cost plan. However, I think this action is illegal. But since they are so big, no one ever challenges them in court.
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What in the hell are you talking about?!?
runcool said:
The only issue with this is that it isn't really a deal for your friend. Sure he might get a phone. but he isn't saving anything. Sprint are full of liars. if you change your plan. they tack on another year or two onto their contract. They won't tell you about this. The friend WILL be forced to change his low cost plan. However, I think this action is illegal. But since they are so big, no one ever challenges them in court.
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Click to collapse
I personally work for Sprint and can promise you we do NOT extend your contract for just changing your plan. The only reasons a contract would be extended are if you use your upgrade to get a new phone, or take a save offer like a percentage discount or credit. Now if the friend has a super old plan, yes, the plan will need to be updated, but the contract will not be extended because of it.
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That contradicts what the sprint customer service told me. I was going to buy the EVO 3D on ebay because I'm not up for an upgrade yet. I was told that when I go to upgrade to any phone that has not been on my plan before, the date on my contract would be renewed for 2 yrs even though I didn't get the phone through sprint.
danerd said:
That contradicts what the sprint customer service told me. I was going to buy the EVO 3D on ebay because I'm not up for an upgrade yet. I was told that when I go to upgrade to any phone that has not been on my plan before, the date on my contract would be renewed for 2 yrs even though I didn't get the phone through sprint.
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That is absolutely false.
You have to sign, whether it be digitally or what-have-you, to agree to a new contract.
The only time the plan would have to be modified is if you don't have data on your plan and you move to a smart phone but even then it wouldn't renew your contract.
mattykinsx said:
That is absolutely false.
You have to sign, whether it be digitally or what-have-you, to agree to a new contract.
The only time the plan would have to be modified is if you don't have data on your plan and you move to a smart phone but even then it wouldn't renew your contract.
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Pretty much... And as a Sprint rep myself, I tell people all the time (whether I'm supposed to or not) to check out eBay if they aren't eligible for upgrade. The only problem with that is you've gotta be careful because some of the phones sold on there are flagged as lost/stolen or fraud.
Sent from my PC36100 using XDA App
b0rkb0rk said:
Pretty much... And as a Sprint rep myself, I tell people all the time (whether I'm supposed to or not) to check out eBay if they aren't eligible for upgrade. The only problem with that is you've gotta be careful because some of the phones sold on there are flagged as lost/stolen or fraud.
Sent from my PC36100 using XDA App
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Yeah that is a danger but its safer than Craigslist where it is likely flagged lost/stolen/fraud AND you might get shot.
(Happened in my area like five months ago, kid was trying to sell a phone for $40, its a piece of green paper with a number on it folks ...smh)
Somebody named Joseph Pachen? (could not understand his name?). from Sprint customer service told me that it would be $549 to get an HTC EVO 3D. So I said I would get it on ebay & he said that I'd still be screwed over because they would make me renew for 2 yrs EVEN though I had not gotten it through Sprint or the upgrade plan. He said if I put on a new phone that was not already on my account that it would renew my 2 yr contract. I already have an EVO with the $10 data plan so I should not have to change my plan. If it's not true that is great. But how can I be sure since it appears the policy being told is different when I call customer service. Is it in writing somewhere? That is the frustrating thing about this. This rep, Joseph, said he made sure to tell people that because people were not aware of this Sprint policy.
You see. My point just got proven. Sprint Reps are liars and tell customers that they will in fact increase their contract. that's what 3 reps threatened me with. lol. I find it to be illegal. It maybe against so called sprints company policy or whatever. but the reps do it. Actually.. I'd bet that they are told to say these things. haha.
BTW! WE DIDN'T SAY ANYTHING ABOUT CHANGING OUR PLAN. THEY ARE DOING IT when we change phones! They are purposely screwing us and getting away with it.
danerd said:
Somebody named Joseph Pachen? (could not understand his name?). from Sprint customer service told me that it would be $549 to get an HTC EVO 3D. So I said I would get it on ebay & he said that I'd still be screwed over because they would make me renew for 2 yrs EVEN though I had not gotten it through Sprint or the upgrade plan. He said if I put on a new phone that was not already on my account that it would renew my 2 yr contract. I already have an EVO with the $10 data plan so I should not have to change my plan. If it's not true that is great. But how can I be sure since it appears the policy being told is different when I call customer service. Is it in writing somewhere? That is the frustrating thing about this. This rep, Joseph, said he made sure to tell people that because people were not aware of this Sprint policy.
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I'll see if I can't dig up something that contradicts that, because to be honest with you (and I'm not trying to sound like a total ass because I don't doubt for a second that you were told that) but I do that SAME job for 40 hours a week for the last 3 years, and NEVER has a contract been extended for activating a phone that WASN'T purchased from us. I have no idea where he pulled THAT information out of.
Again, I'm not doubting you were told that information. But I swap phones pretty much ALL DAY LONG and the only time a contract gets updated is when a purchase for one is made for a NEW device, not just a standard swap.
runcool said:
You see. My point just got proven. Sprint Reps are liars and tell customers that they will in fact increase their contract. that's what 3 reps threatened me with. lol. I find it to be illegal. It maybe against so called sprints company policy or whatever. but the reps do it. Actually.. I'd bet that they are told to say these things. haha.
BTW! WE DIDN'T SAY ANYTHING ABOUT CHANGING OUR PLAN. THEY ARE DOING IT when we change phones! They are purposely screwing us and getting away with it.
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You don't get it.
There's a difference between being liars and being misinformed, although the result can be the same.
Did you go to a corporate store or an "authorized retailer"?
I find the best thing to do if I want the most accurate information is to talk to a corporate manager or talk to a manager via *2.
Its just like the Sprint girl that was showing the Evo 3d to one of those reviewer websites and didn't even know what screen resolution was
Misinformed.
runcool said:
You see. My point just got proven. Sprint Reps are liars and tell customers that they will in fact increase their contract. that's what 3 reps threatened me with. lol. I find it to be illegal. It maybe against so called sprints company policy or whatever. but the reps do it. Actually.. I'd bet that they are told to say these things. haha.
BTW! WE DIDN'T SAY ANYTHING ABOUT CHANGING OUR PLAN. THEY ARE DOING IT when we change phones! They are purposely screwing us and getting away with it.
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Unfortunately I can't speak for other reps, but I can assure you we aren't "told to say those things" to "purposely screw" you. Please don't stereotype.
I work as an ISC tech and I lie all the time. Actually nothing I say (or leak) is true. I'm the most untrustworthy source of info in these forums.
Seriously now. This doesn't fall under my Sprint S&R thread so I'll just leave it here. Swapping a phone DOES NOT AFFECT YOUR CONTRACT OR UPGRADE ELIGIBILITY STATUS. All it takes is a device swap on the line in question and provisioning the new device. That's it, nothing else, no hoops or magic tricks. If anybody tells you otherwise they are WRONG.
runcool said:
The only issue with this is that it isn't really a deal for your friend. Sure he might get a phone. but he isn't saving anything. Sprint are full of liars. if you change your plan. they tack on another year or two onto their contract. They won't tell you about this. The friend WILL be forced to change his low cost plan. However, I think this action is illegal. But since they are so big, no one ever challenges them in court.
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Cocaine a hell of a drug. That being said, everything you just said is false.
Sent from my Nexus S 4G using XDA Premium App
danerd said:
Somebody named Joseph Pachen? (could not understand his name?). from Sprint customer service told me that it would be $549 to get an HTC EVO 3D. So I said I would get it on ebay & he said that I'd still be screwed over because they would make me renew for 2 yrs EVEN though I had not gotten it through Sprint or the upgrade plan. He said if I put on a new phone that was not already on my account that it would renew my 2 yr contract. I already have an EVO with the $10 data plan so I should not have to change my plan. If it's not true that is great. But how can I be sure since it appears the policy being told is different when I call customer service. Is it in writing somewhere? That is the frustrating thing about this. This rep, Joseph, said he made sure to tell people that because people were not aware of this Sprint policy.
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Joseph is an idiot. Are you sure you weren't roaming and called Verizon? You can activate your own phone on Sprint.com, you'll see no contract extension, upgrade change or plan change if you're already on a smartphone qualifying plan.
Sent from my Nexus S 4G using XDA Premium App
Please delete..... Dumb app
Spoke to a Verizon rep randomly today because I was about 10 seconds away from getting out of my EDGE plan and have a competitor buy me out of a contract. I am patient but for the love of god give me something Verizon. This is ridiculous.
Anyway, long story short I happen to get myself a fanatic today. He had a lot more information than any other rep I have spoken to and I have had my fair share of run ins with these clowns. I figured I would give some love back to my community.
I took it for what it was........ Hopefully its true. Sorry for the poor quality, it does the trick though.
:highfive:
Chat reps know nothing. No matter how convincing they may appear to be.
Sent from my Nexus 6 using XDA Free mobile app
I can assure you the N6 was not supposed to launch today for VZW.
thepiombino said:
I can assure you the N6 was not supposed to launch today for VZW.
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And how exactly is this? Lol. We both know the same thing. My title states supposed in some lovely quotation marks so I am not entirely sure where I came off as serious in here lol. All I am saying is that I got a lot more information then I ever have before..... So I shared it.
I have no I idea WTF you're trying to say here.
thepiombino said:
I have no I idea WTF you're trying to say here.
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Not sure how you can assure me that it was not supposed to come out today when we both have no information on it lol. That's all I was trying to say............. It clearly did not come out today, maybe we are getting closer... Maybe not. Take the images for what they are my friend. That's all.
kidruk said:
Not sure how you can assure me that it was not supposed to come out today when we both have no information on it lol. That's all I was trying to say............. It clearly did not come out today, maybe we are getting closer... Maybe not. Take the images for what they are my friend. That's all.
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Oh, I see. I can assure you because I work for the company.
thepiombino said:
Oh, I see. I can assure you because I work for the company.
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Oh ok. I am about to give up on the nexus 6 with Verizon man.
If I remember correctly edge is not a contract so you don't have a termination fee, just a payment fee. And from what I heard from T-Mobile, they will only buy out your contract/pay termination fee. They will not pay your edge installment balance off. Just fyi if you did want to eventually leave Verizon while you have Edge installments.
kidruk said:
Oh ok. I am about to give up on the nexus 6 with Verizon man.
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I hear you. I got tired of waiting and purchased from Moto directly, took advantage of their no-interest payments. Sold my G3 to offset some of the costs.
Deekayy said:
If I remember correctly edge is not a contract so you don't have a termination fee, just a payment fee. And from what I heard from T-Mobile, they will only buy out your contract/pay termination fee. They will not pay your edge installment balance off. Just fyi if you did want to eventually leave Verizon while you have Edge installments.
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That's right. What I was going to do was pay 75% of my phone off and get started in a contract so another company can buy me out that way.
kidruk said:
That's right. What I was going to do was pay 75% of my phone off and get started in a contract so another company can buy me out that way.
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That's early edge, meaning that you're recycling into another edge installment. you have to completely pay off your phone if you wanted to leave the service. it looks like what you're trying to do has a slim chance of seeing a glimmer of light lol. all in all, if you do it this way, pay the full amount of the phone you have and sell it at ebay/swappa/cl price. not sure what phone you have but i'm sure you'll be losing a few hundred bucks. sorry buddy, that's the trick of edge, they got you.
kidruk said:
Spoke to a Verizon rep randomly today because I was about 10 seconds away from getting out of my EDGE plan and have a competitor buy me out of a contract. I am patient but for the love of god give me something Verizon. This is ridiculous.
Anyway, long story short I happen to get myself a fanatic today. He had a lot more information than any other rep I have spoken to and I have had my fair share of run ins with these clowns. I figured I would give some love back to my community.
I took it for what it was........ Hopefully its true. Sorry for the poor quality, it does the trick though.
:highfive:
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Lol at that third picture, I'm not entirely convinced you know what "off the record" means.
You can switch over to a 2 year contract. I just went through this with Verizon.
EvanVanVan said:
Lol at that third picture, I'm not entirely convinced you know what "off the record" means.
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Lmaoooo... I tried to make it sound as off the record as it can possibly be. I'm sure all those conversations are monitored.
mysterysauce said:
You can switch over to a 2 year contract. I just went through this with Verizon.
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That's good to know that you can switch over. That also means you just forked over hundreds of dollars (to pay off 75% for a device) to verizon AND bought a new phone under a 2 year agreement plus activation fee. But if you started edge when it first came out, then there's no problem about that since you've been already paying that for that period of time.
Or, are you planning to switch to a different carrier for them to pay ETF?
Deekayy said:
That's good to know that you can switch over. That also means you just forked over hundreds of dollars (to pay off 75% for a device) to verizon AND bought a new phone under a 2 year agreement plus activation fee. But if you started edge when it first came out, then there's no problem about that since you've been already paying that for that period of time.
Or, are you planning to switch to a different carrier for them to pay ETF?
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I'm doing the 2yr contract. Getting the moto x since its free right now with the headphones. With all the fees I'm paying about 90 dollars. Than I'm going to sell them on ebay. To help with the cost of the nexus 6.
Thought I'd mention that on the official Verizon forums I found a post from mid December where a person claimed to have been told January 2nd by a support rep. That gives me hope that it truly will be released eventually.
Sent from my HTC6525LVW using Tapatalk
VZ extended their exchange period for the holidays until 1/15. I GUARENTEE they won't release it during that time period. Look for it no earlier than 1/16.
I switched the family over to Verizon yesterday and ended up using a iphone 5S IMEI to get my number to activate before popping it in my CW Nexus 6. The rep that was doing the activations said that he has played with a Verizon Nexus 6 during his training. He asked me how I liked it. I did ask him when it would release and he said he wasnt sure, just that the phone was undergoing testing and should release soon.
Only gripe would be that I cant do Data while On a phone call. Was used to this when I was on AT&T and came in handy while on Conf calls and such.