Help with Vodafone claiming my S2 has water damage. - Galaxy S II General

Hi, all. I was having some problems with my samsung galaxy s2's USB port where it won't connect to the computer and it thinks theres a cable always connected to it and I sent it off through vodafone and now they've just rang me up and claimed it has water damage just on the usb port and want £100. This is utter tosh as its never seen water! Is there anything I can do to fight against it? Only had it 2 months . Cheers.

paulo91 said:
Hi, all. I was having some problems with my samsung galaxy s2's USB port where it won't connect to the computer and it thinks theres a cable always connected to it and I sent it off through vodafone and now they've just rang me up and claimed it has water damage just on the usb port and want £100. This is utter tosh as its never seen water! Is there anything I can do to fight against it? Only had it 2 months . Cheers.
Click to expand...
Click to collapse
get it back then send it to samsung mate , the usb port probs just needs a clean with a toothbrush it has happend on a few sgs2 handsets there is a thread in the q+a section about it
also if you google vodafone water damage phone see how many hits come up , they dont seem to like warranty work and just seem to say nope water damaged and ask for £100 this must be the 10th thread ive read in two weeks about voda doing this
google it and see what comes up you'll be shocked and even more angry that they are trying to rip you off
get the phone back and go to samsung dont mention vodafone and water damage just pretend you dont know whats up , explain your problems and leave it with them , i bet they dont say anything about water damage and you get your phone back working
also check out the q+a threads for more info on cleaning the usb port , one person used a electric friendly cleaner spray and now says it works flawless another says their usb port was damaged inside and it needed to be bent with flat head screwdriver , loads of handy info in that thread about usb problems
hope you get it sorted and i hope voda stop this scam asap

If theres alot of topics about this, I suggest you sent them an email, telling them if they don't send you back your phone in perfect condition, you will forward every topic about this fake water damage to fraud services.
They won't like the hassle and will just fix it and send it back. Alternatively you can ask for it back and send it directly to samsung.

http://www.google.co.uk/search?q=vo...s=org.mozilla:en-GB:official&client=firefox-a
that is the hits i get with just ''vodafone water damage'' in google
as you can see from just reading a few of them links its a big issue here in the uk and i dont know how they are getting away with it !! i needs to be investigated but what we need users to do is take up a manufactuer warranty when this happends and get proof it wasnt water damage then when loads have people have done this voda can get the ass wooping they deserve
its a joke how they are getting away with it , its been going on well over a year now :-(

Water damage is often a condensation issue triggering the water ingress measure inside a phone .
Fairly standard to reject under warranty across all providers and under Samsung warranty .
Very difficult to prove no water damage if the water indicator actually indicates water ingress .
jje

I had this usb issue but I was still within 14 days so I whinged at P4U and finally they replaced it with a white SGS 2 I wanted . Hope you get yours sorted, it's an awesome phone.

The phone has a couple of stickers which turn red upon being in contact with water. Like this
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Not sure where they are on the GSII but they will be red if they are refusing to honour the warranty due to water damage.

There's one water indicator on the SGS2 and it lives on the underside of the rear chassis, to the left of the camera if you're looking at the chassis when attached to the phone. (so in other words, no where near the USB ports)
Incidentally, the USB ports are NOT on the motherboard, they're on a daughter board which also houses speaker, microphone and aerials, so it's definitely not £100 to replace.

Here is the thread about USB problems
http://forum.xda-developers.com/showthread.php?t=1132588
Cleaning USB port is the first thing to try.

StupidIdea said:
Here is the thread about USB problems
http://forum.xda-developers.com/showthread.php?t=1132588
Cleaning USB port is the first thing to try.
Click to expand...
Click to collapse
I had this when I was on Holiday recently the place was humid and I thought it was the cable. I used micro fibre cloth to clean the port and then also lightly used a hair dryer from a distance to blow out any excess grime. It worked after that.

Avoiding liquid damage
Unfortunately phones aren't waterproof. Apart from not taking your phone with you when you go swimming, here are a few things that can help protect your phone from water damage.
To avoid liquid damage, do not:
Use your phone in the rain.
Keep your phone anywhere damp (e.g. a window ledge or glove compartment).
Expose the phone to condensation.
Take your phone from a very cold climate into a warm climate as condensation can form.
My phone's got wet - help!
Oops! If your phone's got wet there's no need to panic - but you need to act quickly! Follow these instructions to as soon as you can to try to get your phone back up and running.
Take out the phone's SIM card and battery
Wipe away as much moisture as possible using a cloth or paper towel
Put your phone in bowl of rice and leave in a warm, dry place. The rice will help draw moisture out of your phone
Don't put your phone anywhere hot, including on a radiator. Excessive heat can damage your phone.
Leave your phone to dry for 24 hours, replace the SIM card and battery and try turning it on again. If it's still not running properly, repeat the drying process using a bowl of rice

it worked for i clean bought alcohol from the pharmacy cost me a dollar, and use tooth pic and put cotton and cleaned all dirt is gone its fine
now

Related

Swimming....

it just so happens, that my Trinity(6 months old) decided that it likes water, and forced me to sit it in a cup of water in my cars cup holder. i looked at it about ten minutes later, and after yelling some vulgarities at it, and myself, i immediately popped out the battery.
do you guys think this device will come out alive? btw, it went speaker side down in the water... and believe it or not, the trinity can hold ALLOT of water.
if it doesn't come out alive, anyone interested in some trinity parts?
My friend also got a s620 (tmobile branded), and im kinda jealous at what he can do with it... nes games, snes... aim blows... crazy fast test messaging... i was thinking maybe i should one up him and get the cavalier... why is there no thread for the s630? and is it worth it? does it have the same possibility of crazy death scroll issue the s620 could suffer from? any other thoughts?
thanks for any input...
-Ryan
10 minutes.... I don't even think that you can hold your breath under water for that long - not to mention delicate electronic devices....
You did the right thing poping out the battery immediately. Hope that no one called you during its swimming and you didn't touch any buttons after it finished.
Now, what you can do it very limited - you may want to disassemble it - at least open up the case, and then use a hair dryer to blow it for an hour. After that, put it in a box together with some solid state dehydrants for few days.
And pray...
There are cases of Wizard swimming (diving actually) for hours and yet came out well, after the opening up and drying process. There is still hope.
Depends what it was swimming in!
Coffee and Coke are bad Ordinary tap water is also bad because the impurities (calcium etc) will eventually form some microscopic crystals on the MB tracks. Distilled water is best, but I presume you weren't drinking that
Try & disassemble as much as possible, and leave to dry naturally in a warm place for 2-3 days- dpn't be tempted to 'try it out' before that.
Can you claim on your household insurance?
hanmin said:
after the opening up and drying process. There is still hope.
Click to expand...
Click to collapse
That's the only solution...and pray maybe (we never know)
meh.
well... i guess the good news is that i have filtered water.... im not talking brita either... im talking huge filtration units in the basement that look like big ol' helium tanks. my water is clean... either way, i don't happen to have any solid state dehydration material handy.. unless were talking about silica gel beads... in which case i have about 8 pounds of it. a drawback to this is that it spews dust all over the place that sticks to everything. i was told to soak it in distilled water, but ive seen what water does to lcd's and touchscreens... they get milky white, and don't work. id rather dip it in isopropl alcohol, swish a few times and spit. and is to praying, i'm not very religious ;p
thanks guys.
Well I do not really know about the trinity and for sure I wish that it has some water resistance, cause things like that happen all the time, but I had my Samsung WEp200, bluetooth in the washing machine inside my shirt's pocket for 1 and half hours in full wash, and after I took it out, it was still working......I am actually talking through that righ now....
Refering to the post above regarding the 'water' the phone is in, if my memory is serving me right, it is lake water, the diving Wizard went to.
Anyway, I seriously not sure if swimming phone happens a lot.. but if you do, you need to get those waterproof phone
http://www.canu502s.co.kr/
http://translate.google.com/transla...&prev=/search?q=Casio+G%27zOne&hl=en&lr=&sa=G
Recovery!
wow...
i never thought it would survive. it did. after being submersed in water for 10 minutes... it had bits of corrosion on the board cause there is a small backup battery onboard, via high voltage soldering tacked to the board... anyway... thanks to that bettery, it almost killed everything for me.
this saved me:
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
i ran the main board under the spicket and scrubbed the everliving **** out of it. then i blew it off with an air compressor and let it sit for 2 days. i put it all back together with one screw left, and it booted up! sadly though, it had a kinda 3d effect cause the water got into the lcd layers.... so i pulled that apart( all the layers are on the back of the lcd starting with mirror, not the front). since i was working in a wood shop, it was a bit dusty :/ and i got a tid bit of dust on the layers and it looks nasty... ill get it later with latex gloves and alcohol... blew the layers off and dried them, and it looks great!
just so you know... the lcd is probally the most time consuming peice to take apart and put back together simply because it has 8 different layers that need to be cleaned, if water gets into em... lol..
guess the moral is, don't put your 600.00 phone in water.
Congratulations man! It's really a miracle for you
gratz
hope death will not feel chated like in the movie final destination 1-3
i was kinda disappointed that it worked.. i was looking for another reason to blow 600 on a cavalier s630... scratch that.. i have a projector to pay off... rofl.
its suprise what works after dropped, i've dropped atleast 3 mobiles in the bath ect lol, they still worked after a good dryin out!

My Xperia deep in gthe water... and still working

Hello,
I was in spain on a river heloing my son jumping from one rock to another when i heard a ""splash""... Ooppps that was my xperia that just dropped out of my pocket into about 4 meters water.
My parents instisted to pick it up while i was just thinking i would get another one from my company.
So i jumped into the water and pick it up...
I did wait about an half day and started it again and guess what? STILL WORKING.
So ic an tell you that HTC device are water resistant
Wow - You got lucky dude!
i dropped mine in the toilet and it broke the screen - it messed up all the colours and everything - was the phone off when you dropped it in?
i'm sure there is some serious corrosion going on inside of the unit. but there is always a chance you'll never have a problem from it.
yes u should dry it some more , half day isnt enuff ...
Lucky guy
comeradealexi said:
i dropped mine in the toilet
Click to expand...
Click to collapse
cedricj said:
Hello,
I was in spain on a river heloing my son jumping from one rock to another when i heard a ""splash""... Ooppps that was my xperia that just dropped out of my pocket into about 4 meters water.
My parents instisted to pick it up while i was just thinking i would get another one from my company.
So i jumped into the water and pick it up...
I did wait about an half day and started it again and guess what? STILL WORKING.
So ic an tell you that HTC device are water resistant
Click to expand...
Click to collapse
Have you tried throwing it in lava?
as mentioned already, half a day is not long enough. i suggest you leave it off for a few more days. sure it is working now but while it's powered on, the moisture inside will slowly but surely build up corrosion at the solder joints and battery/power terminals. that' s when things start to go screwy.
take off the battery cover and battery, leave it open with they keyboard showing, wrap the phone in a thin towel or dry wash cloth and place it on top of a tv or something that generates constant heat. it helps to leave a fan blowing as it helps the air circulate and remove unwanted moisture.
leave it to dry for as long as you can live without your xperia. the longer it dries, the better your chances of things not going wrong in the future due to corrosion and whatnot.
this was my old before I got my X1. Picture taken (not with phone...obviously) for insurance company.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
you had to take a picture of it to prove to them??? what if you didnt have one?
Trust me, it's only matter of time, until the oxidizing will kill your phone totaly. Once it gets to the water, it's already on the way to hell. Water and electronics, that's a killer. Especialy if some stupid people take the phone right after droping into the water and wonder that it doesn't work and CHARGE THE DAMN BATTERY!
nevermind said:
Trust me, it's only matter of time, until the oxidizing will kill your phone totaly. Once it gets to the water, it's already on the way to hell. Water and electronics, that's a killer. Especialy if some stupid people take the phone right after droping into the water and wonder that it doesn't work and CHARGE THE DAMN BATTERY!
Click to expand...
Click to collapse
Don't be so sure.
Three years ago I dropped my old W800i in the tub and it was fully submerged. I dried it off thoroughly then charged it up, on the assumption that the heat from charging would evaporate the water quickly. It worked, and it's still going.
well I am so sure. As I do work with a service guy and his job is to fix phones.... It's same like droping a cookie into the water and saying later - it looks as new.. It may look like new, but that's only what you can see. Inside the cookie isn't the same cookie as it was once before
That's called "selection bias," dude. The guy you work with gets the phones that did not survive the water. He never touches or sees all the other phones that survived.
There is at least one entire post talking about phones that survived various water submersions.
I have a Dell laptop that died for 3 days after being soaked with rain (2 years ago), and now continues to function after it dried, as well as the SE W800i.
That's 2 for 2. My own selection bias, but not bad at all.
put it in container with rice
lol. that's constant heat, but constant humidity! not a good idea
Dry rice, not a rice cooker.
Why rice?
And I don't think the inside of the phone will suffer corrosion since rivers don't have salt water
And one more thing.. I don't electronic devices don't mind watter as it is, but the electronics do mind because water is a conductor (duh!) and it screws it up inside so that it turns off..
I also heard that after a phone takes a bath in any kind of natural water, it would be good to dip it in distilled water (?) since it's not a conductor and all that stuff.. kewl ha?
MidnightMadness said:
Why rice?
And I don't think the inside of the phone will suffer corrosion since rivers don't have salt water
Click to expand...
Click to collapse
Because the rice will absorb any moisture in the air around it.
It will:
http://www.roscoemoss.com/tech_manuals/fmcf/
yeah, we all know from 3th grade of elementary school, that water is a conductor. Which is what most people don't realize. What it does with the motherboard? Motherboard has special thin "skin", which protects it from the corosion or oxidization (damn how to spell that?). But once you put it in the water, the thin "skin" is destroyed and that's it.
So it may work now, next week.. But in the near future it'll die suddenly

Water damaged hero?

I have a water damaged hero, here is why-
Sorry you guys, but EzHero V5 will have to be a blind release. You may ask why? because I am in Seattle, WA USA, spending time with my family and well my cousin thought it would be funny to push me into the lake off the dock. What he didn't know was that I had my hero in my pocket, cause I always have it. Now I have a water damaged hero that I cant get to turn on. I dont have the money (or any money) to fix it or buy a new one, so I will be using my old Nokia for the time being. As for EzHero, The next release will be blind. Donations are appreciated to buy a new hero, Thanks
P.s. My cousin is 12 and they dont think it is his fault, so he or them wont pay for it D:<
I have heard many people say put it in a bag of rice for a couple of days, so I did, but confirm with me this is what you meant-
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Any help is would be great you guys
what i did was put my whole phone into the rice, i've also put my phone on the heater for al couple of hours with the battery out and the micro sd out and with the back cover off and now i have a working hero again
Yup that looks good OP.. just totally cover it in the rice and leave it somewhere warm for a couple of days.. I wouldnt seal the plastic bag either.
The heater will work too.. though I would avoid it unless you could continuously check it or you were 100 percent about how hot the heater will get.
http://www.popularmechanics.com/technology/how_to/4269047.html
Here you have the same procedure, but you should note, that inside you're hero are stickers which will change the colour if they come in contact with water (check your battery there should also one).
Seelbreaker said:
http://www.popularmechanics.com/technology/how_to/4269047.html
Here you have the same procedure, but you should note, that inside you're hero are stickers which will change the colour if they come in contact with water (check your battery there should also one).
Click to expand...
Click to collapse
What does it mean when it is red? I think it means it does have water damage
xenoside said:
What does it mean when it is red? I think it means it does have water damage
Click to expand...
Click to collapse
Yep you're right. That is the indicator which tells htc and other repair-people that the hero got in contact with water.
Hey Xeno, how comfortable are you with opening your phone? I used to repair cells and water damage was the most common, if it was fully submersed and it took you a while to get the battery off then there will most definitely be corrosion on the board, take a soft bristle toothbrush and some 99% isopropyl alcohol(any drug store for cheap) and pour the alcohol directly on the board wherever you see a blueish green buildup (corrosion) and scrub it with the toothbrush, make sure the corrosion is not bridging any contacts on the board causing a short. if the corrosion is being difficult a last resort I used to use for the really bad units was take an everyday cleaner maybe something a little stronger then windex but not something too strong and spray it liberally over the circuit board and use the toothbrush to scrub it clean, don't scrub too hard because some of those components are fragile. just get a decent lather going and make sure all the green spots are gone. now rinse it in very hot water, I used to just turn the tap to hot and leave it run for a minute then rinse it thoroughly and lightly scrub with the brush to make sure there is no soap residue, then let it sit for 10 mins and then pour some isopropyl alcohol on the phone and let it sit in a dry warm area for a few hours/overnight. this will clean the board of corrosion and adding the alcohol will help evaporate the remaining water hidden underneath some of the components. Honestly this didn't work all the time but it worked a bunch of the time...good luck.
I dropped my Hero down the toilet (accidently) at work, jumped after, dried it a couple of days (also in rice) - et voila - it's working like before.
(additonally i used some fumigation spray, just to make sure...as it was not my toilet )
How long has it been ?
After a few hours I used a vacuum cleaner on my wife's Desire too. She had actually put it on a heater to dry which is not the best idea.
Hers works fine now after some 12 hours of drying, she just has a watermark on screen but you only see it when it's off.
Good luck.
Hey, if the rice trick dont work, you could try to flush your phone with clear distilled water, because when the water in your phone is evaporated and sucked out by the rice, there will be minerals in your phone, which can block the access. After you flush it, do the rice trick again.
Do it on your on risk It may damage your phone much more, so take it as a last chance
But i see your not far away from a new hero...i would send some money, but your ezHero wont boot on my hero, so i wait until it works And i´m very broke, too -thats the real reason xD
So good luck, hope you could understand my english
Greetz
Jonas
From hero to zero....
I couldn't resist!!!
So did you get it working?

Yet another water survival tale. Or is it?

As stupid as I am, I managed to go into a lake with my SGS2 in my pocket. 5 underwater minutes later, when I realized how much of an idiot I am, I took it out of my pocket, took out the back cover, SIM, SD Card, battery and left it out do dry.
One day later I tried the SGS2 back on and it came alive but showed me a quite scary gray (like static) screen.
I left it for two more days inside a bowl of rice and tried it on again: it booted withour as much as a glitch but the battery overheated really fast (in 2 minutes it had gone up to 48oC). The heat seemed to come straight from something on the right of the battery when looking at the backside. So I unscrewed it and left it as dismantled as I had the heart for another day of drying.
Has anyone ever been so stupid and had a similar problem? Do you know what the overheating component might be (I'm guessing it's a RF circuit according to the service manual)? Should it be safe to try it on again?
Cheers!
I have been that stupid once but I've never been so foolish/brash to turn the phone the phone on after a day. It's best to leave the phone in some rice at least for a week so that you don't risk a shortage.
A friend was foolish enough to try and turn it on after a day. Let's just say that it didn't work out because the phone had shorted itself.
better get a new liquid water damage indicator sticker on ebay
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
that would never be me .. i like my SGS2 too much
i lol'd hard at the pic
I used to work for phones4U some years ago we had a box of silica gel packs (from shoe boxes) that we would put phones in to dry out.
you can normally get them free if you ask nicely in a shoe or bag shop.
it absorbs better than rice, just place the phone with them and put in a warm dry place like an airing cupboard.
re the battery heat have you tried a different battery? best to eliminate the consumables before trying to fix a mobo that may not be broken.
if you do find its the mobo have a look to see if any of the legs on the chips have got green copper oxide bridging and shorting out.
if they have you can try cleaning with cotton buds (Q tips over the pond) and some
alcohol (remember a little dab'l'do)
water effects can be seen even months after contact.
because contacts and metallic parts start to corrode in time.
I've seen once in a phone service that they are using a special solution that remove moister from the phones.
also, tap water contains chlorine and that's affecting the parts too.
Battery is another issue, as you discovered, because water gets into it and makes battery elements/electrodes short-circuit.
My suggestion is to take it to a phone repair service as soon as possible and let them measure the battery and evaluate the phone.
In Romania a 2.000 milliamp battery costs around 20 euro so it will be rather cheap to fix only that.
and one more thing, let it powered off, without the battery in until get it fixed.
hi all
my gf just washed my gs2 in the washing machine
without telling me she wanted to turn on the phone but of course it doesn't work, hope it's going to work when it will dry...
i took of the battery, the sim card and the sd card, putted all of them in a bowl of uncooked rice over a heater
can someone tell me if i did something wrong? or if i have to do something else, don't want to loose my lovely gs2 :crying:
If you're a careful person I recommend to take the phone apart and clean it all with alcohol ( use alcohol and a toothbrush) or take it to someone with experience... and you probably need to replace your USB flex since those poor things are very fragile
That pic made me laugh so bad !
krayndr said:
If you're a careful person I recommend to take the phone apart and clean it all with alcohol ( use alcohol and a toothbrush) or take it to someone with experience... and you probably need to replace your USB flex since those poor things are very fragile
Click to expand...
Click to collapse
i'm going to let it like this 2 days and i will see after, it's w.e and everything is closed...
zool84 said:
hi all
my gf just washed my gs2 in the washing machine
without telling me she wanted to turn on the phone but of course it doesn't work, hope it's going to work when it will dry...
i took of the battery, the sim card and the sd card, putted all of them in a bowl of uncooked rice over a heater
can someone tell me if i did something wrong? or if i have to do something else, don't want to loose my lovely gs2 :crying:
Click to expand...
Click to collapse
and please don't scold your GF.
Just let your phone dry.
The worst moment is when you are going to jump from a high point at the point when one leg is in air and the other one still touching the ground and you realise that ur gs2 is in your pocket but now you cannot stop yourself cause of momentum lol, you are like"mother of God "
drraptor said:
and please don't scold your GF.
Just let your phone dry.
Click to expand...
Click to collapse
lol no but it was really stupid to not check my pockets ...
notanoob said:
that would never be me .. i like my SGS2 too much
Click to expand...
Click to collapse
don't say never ^^
If I ever do similar I would dissemble ph & leave it bag of rice for a month!
Sent from Valhalla :mwhahaha:
zool84 said:
hi all
my gf just washed my gs2 in the washing machine
without telling me she wanted to turn on the phone but of course it doesn't work, hope it's going to work when it will dry...
i took of the battery, the sim card and the sd card, putted all of them in a bowl of uncooked rice over a heater
can someone tell me if i did something wrong? or if i have to do something else, don't want to loose my lovely gs2 :crying:
Click to expand...
Click to collapse
first boot after, it worked for 10 sec but i think the battery is dead (i have a yellow triangle with the battery sign when i putted the charger)
Then try another battery, see if that works
Sent from my GT-I9100 using xda premium
Isopropanol Alcohol, every time. If you have 100% then you can just dump the phone in the stuff for a wee while, it drives out all the water. Then leave the phone sitting somewhere warm for a couple hours to evaporate the iso, then there you go, should be fine!
krayndr said:
Then try another battery, see if that works
Sent from my GT-I9100 using xda premium
Click to expand...
Click to collapse
this is what i will do, ordered a new battery, think tomorrow will have it
---------- Post added at 09:30 PM ---------- Previous post was at 09:29 PM ----------
Sideromelane said:
Isopropanol Alcohol, every time. If you have 100% then you can just dump the phone in the stuff for a wee while, it drives out all the water. Then leave the phone sitting somewhere warm for a couple hours to evaporate the iso, then there you go, should be fine!
Click to expand...
Click to collapse
thx

Galaxy S5 Warranty & Water Damage?

Hey,
Just wanted to ask a quick question and see if anyone has had and luck with getting their water damaged S5 repaired under warranty? I've just sent mine back to them today.
I had mine submerged for a few seconds under no more than a couple of inches of water. It worked for most of the day but it began to behave strangely and the screen started flickering. Eventually the screen stopped working entirely.
I had the back panel fitted correctly and the port cover was secure. I reckon the water made its way in through the speaker. I've seen a few videos online of similar issues for others and just like mine, they had the condensation inside the front/rear camera and eventually the screen died.
I won't hear back from them for a couple of weeks, but has anyone on here had any luck in getting them to fix the phone?
thanks in advance.
Spectre Nine said:
Hey,
Just wanted to ask a quick question and see if anyone has had and luck with getting their water damaged S5 repaired under warranty? I've just sent mine back to them today.
I had mine submerged for a few seconds under no more than a couple of inches of water. It worked for most of the day but it began to behave strangely and the screen started flickering. Eventually the screen stopped working entirely.
I had the back panel fitted correctly and the port cover was secure. I reckon the water made its way in through the speaker. I've seen a few videos online of similar issues for others and just like mine, they had the condensation inside the front/rear camera and eventually the screen died.
I won't hear back from them for a couple of weeks, but has anyone on here had any luck in getting them to fix the phone?
thanks in advance.
Click to expand...
Click to collapse
They will repair the device or replace it with a new one under warranty for sure. The S5 has a IP67 rating and they even advertise with this feaure. The fact water came into the phone is their problem and not the costumers.
Yeah that's exactly my thinking on it but the guy in the shop didn't expect it to be covered, (although i got the impression that he wouldn't know what IP67 meant of you gave him a book on it).
I know they say it can survive 30 mins at 1 metre deep in water to to be rated at IP67 but mine failed miserably after only a few seconds exposure to water.
Spectre Nine said:
Yeah that's exactly my thinking on it but the guy in the shop didn't expect it to be covered, (although i got the impression that he wouldn't know what IP67 meant of you gave him a book on it).
I know they say it can survive 30 mins at 1 metre deep in water to to be rated at IP67 but mine failed miserably after only a few seconds exposure to water.
Click to expand...
Click to collapse
Don`t let them blow you off, its covered under warranty.
..
I never said it was "Waterproof". I understand that it is "water resistant" and that it is rated to survive 1 meter of water for 30 minutes. I would never put that to the test, but I would expect a phone with an IP67 rating to survive a dip of a few inches for no more than 5-6 seconds.
..
I'm hopeful they'll look after it. I haven't heard back from them yet so it could still be good news.
We have consumer systems here for taking stores/companies to court quite cheaply if products aren't up to scratch. I can do that if necessary, but I'd rather things were quick and easy.
..
Hi,
It's going a little off topic really, but I have video footage of the moment it was submerged. I would hope it won't come to that, and I have no experience of warranty issues so I'n not writing them off yet.
The reason I posted this thread was to see if anyone had the same problem with their phone and if they had any trouble dealing with the warranty claim.
Update:
I'm a little disappointed to find that it seems they are deeming the phone "Warranty Void" and to my surprise, they diagnosed a "Warped Board" as the cause (See the photo below).
With so much attention on the iPhone 6 after "BendGate" a couple of weeks ago, I was shocked to find they were suggesting my phone had bent seemingly from regular wear and tear.
I wasn't aware of any bending, I hadn't dropped or bent the phone at all, just got it wet and it was in my hand the entire time when it happened. It worked for a while afterwards before the screen gave up.
Now I'm starting to wonder if the phone had bent gradually in my pocket, compromising the water resistant seal and allowing water in when I got it wet.
I'm very disapointed with how the phone stood up to regular wear and tear. Its the latest in a long list of Samsung phones I've had since the first Galaxy S but the experience has really put me off getting the Note 4 next week.
I'll keep you updated with further developments, Been using an iPhone since this happened and its killing me!
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Just another quick update:
I've been in touch with Samsung directly about the phone and have explained that the repair centre (Independent Samsung approved) had deemed the phone beyond economical repair and that it had a bent board inside. They have arranged for a courier to come and take the phone for a second opinion with a different company and have assured me that if it is indeed water damaged, it'll be covered under warranty.
We'll see how it goes from here. Nothing's certain yet but so far I've been very happy with the service I've received. Here's hoping I'll be back on the road soon. I never realized just how much I rely on my phone.
Well, only if there's Film Tape over the Humiditý-Indocator.
...and if your phone has got a humidity-sensor (like S 4), it maybe logged the humidty in the last few life seconds of the Phone. [DEVIL ICON]
I'm very sorry to tell you this.
But don't worry! There's something called Water damage Repair:laugh::laugh::laugh::laugh::laugh:
In another forum I read about a guy whose phone got water damage. The repair store pressure tested it twice and it leaked both times. Then they cleaned the charging flap and tried it again without leakage. They claimed that the charging flap had not been closed correctly and the warranty did not apply...

Categories

Resources