HD2 replacement officially discontinued by TMO - HD2 General

I'm running Android on my HD2. I warranty swapped it last week, and the replacement that came in has a problem with the buttons: pressing the menu (Windows) button also presses the home button. Pressing the home button also presses the green phone button. I can physically feel both buttons click, so something wasn't reassembled right during refurb.
I called TMO to swap it again, and they informed me that the HD2 is no longer available for swap! I have to upgrade to a "non-Androidable" HD7, or buy another phone at regular price. I griped a bit that I just swapped it last week and don't want the HD7 due to "incompatibilities" with what I needed from a phone, and said the only other option I could use would be an Android phone. I asked them to give me a credit comparable to the HD7 price towards an Android of my choosing, and she said they could work out an early upgrade discount toward my choice.
This really sucks; although I get an early upgrade to a Sensation or G2X, I was perfectly happy with my HD2 and don't want to upgrade! Off to the TMO store to figure out what I want to do...
Ryan

neonstorm said:
I'm running Android on my HD2. I warranty swapped it last week, and the replacement that came in has a problem with the buttons: pressing the menu (Windows) button also presses the home button. Pressing the home button also presses the green phone button. I can physically feel both buttons click, so something wasn't reassembled right during refurb.
I called TMO to swap it again, and they informed me that the HD2 is no longer available for swap! I have to upgrade to a "non-Androidable" HD7, or buy another phone at regular price. I griped a bit that I just swapped it last week and don't want the HD7 due to "incompatibilities" with what I needed from a phone, and said the only other option I could use would be an Android phone. I asked them to give me a credit comparable to the HD7 price towards an Android of my choosing, and she said they could work out an early upgrade discount toward my choice.
This really sucks; although I get an early upgrade to a Sensation or G2X, I was perfectly happy with my HD2 and don't want to upgrade! Off to the TMO store to figure out what I want to do...
Ryan
Click to expand...
Click to collapse
So they won't replace it but would be oh so helpful if they can extend your contract. My phone does the same thing with home and menu, I just make due with it at the moment but shifting my finger over to the far right when I want to hit the button, I think you can open it up and fix it if you want. I don't think you need to totally gut it to get to the buttons. When I called about the problem and got the same guff I just told them to piss off cause I love this phone to much.
On the other side you may find them showing up on ebay cheaper, maybe just get another one there?

neonstorm said:
I'm running Android on my HD2. I warranty swapped it last week, and the replacement that came in has a problem with the buttons: pressing the menu (Windows) button also presses the home button. Pressing the home button also presses the green phone button. I can physically feel both buttons click, so something wasn't reassembled right during refurb.
I called TMO to swap it again, and they informed me that the HD2 is no longer available for swap! I have to upgrade to a "non-Androidable" HD7, or buy another phone at regular price. I griped a bit that I just swapped it last week and don't want the HD7 due to "incompatibilities" with what I needed from a phone, and said the only other option I could use would be an Android phone. I asked them to give me a credit comparable to the HD7 price towards an Android of my choosing, and she said they could work out an early upgrade discount toward my choice.
This really sucks; although I get an early upgrade to a Sensation or G2X, I was perfectly happy with my HD2 and don't want to upgrade! Off to the TMO store to figure out what I want to do...
Ryan
Click to expand...
Click to collapse
That's pretty ****ed.

Makes sense they have to pull it cause its too powerful now, they fear it. The horror of unlocked phones os's, people teathering out of control and without a fee, good god social order itself would break if we leave this phone out there a second longer...lol
I think it's just the end of it's life cycle, maybe HTC will give us the next big thing soon.

Yeah it does suck. My warranty goes out today and I called on Monday which was the 22nd of this month to get a replacement going. My HD2 is still pretty much very functional but it did start this wierd thing when I plug my ear buds in sometimes. It will start playing music as soon as I plug the audio jack in and it will play like 3 seconds and pause for 3 seconds and play it again, just a continueous cycle untilI kill it in with my task manager.
Anyway they told me I would have to pay a 5 dollar process fee and they could only send me a brand new HTC HD7 cause they no longer have any HD2's. First I do not want a HD7 and second why do I have to pay a 5 dollar processing fee for a warranty exstange. It all sounds like BS to me. I guess T-Mobile deciding to stop offering the HD2 and the still huge demand for them is why Best Buy started selling HD2's unlocked, don't heleive me go check out the Best Buy website.
Guess I will have to go to Best Buy or Ebaycand by me the two more HD2's I want to buy. And yes orangekid, just like Cottula said in the quote in your sig. "LEO is still the king"

T-Macgnolia said:
Yeah it does suck. My warranty goes out today and I called on Monday which was the 22nd of this month to get a replacement going. My HD2 is still pretty much very functional but it did start this wierd thing when I plug my ear buds in sometimes. It will start playing music as soon as I plug the audio jack in and it will play like 3 seconds and pause for 3 seconds and play it again, just a continueous cycle untilI kill it in with my task manager.
Anyway they told me I would have to pay a 5 dollar process fee and they could only send me a brand new HTC HD7 cause they no longer have any HD2's. First I do not want a HD7 and second why do I have to pay a 5 dollar processing fee for a warranty exstange. It all sounds like BS to me. I guess T-Mobile deciding to stop offering the HD2 and the still huge demand for them is why Best Buy started selling HD2's unlocked, don't heleive me go check out the Best Buy website.
Guess I will have to go to Best Buy or Ebaycand by me the two more HD2's I want to buy. And yes orangekid, just like Cottula said in the quote in your sig. "LEO is still the king"
Click to expand...
Click to collapse
No doubt.
I'd take the HD7 replacement, then sell it and buy a used HD2, I'm finding them here for like $130 damn near mint.
I would rock an HD7 for all of 2 hours before I'd want my HD2 back.
I could have gotten so many other phones by now. Right now I have a Nexus One, an MT4G, and my HD2, I also have had the opportunity to get a Sensation for pretty cheap but every time I put up my HD2 for sale or consider a new phone, I always say "nevermind" and come back to this phone. With Yuki/xbmod releasing their new Mango build and ACA damn near perfecting their CM7 ROM, 2 years after the phone's been out and it really is still the King.

Related

What other options instead of Touch HD

Guys,
I have had my touch hd for a couple of months now and it has developed a fault.
the micro SD slot will not keep the card locked in.
it stays in place with the back on but as soon as you take the back off it springs out.
I got the phone from my local cex.co.uk in about Jan and it does come with a 12 month warranty.
I swapped my touch Pro for this one and have been reletively happy with it so far.
I have been advised by Cex via email that I am entitled to a refund on the phone as it is faulty and they do not have a replacement in stock at my local store anyway.
So I now have the best part of £350 to spend on another mobile.
anyone have any ideas what to go for ???
that kind of money would also pay off my current contract too.. so i could start again with another operator (which i am kinda swinging towards as T-mobile reception is absolutley garbage for me)
though I would stick it out with the right handset.
like i said i do kinda like the touch hd but there are some other nice phones out there too..
I think my dad is getting the new LG Arena which looks kinda nice too... (if a bit of an iphone clone)
thanks...Dean
Actually not trying to be funny or anything....but try an iphone, you may seriously love the device and the UI. Especially the beautiful touch screen.
I'm pretty sure there will be many who will bash me for saying this (this is afterall a WinMo device site)...but honestly, I've owned many WinMo phones (more then 12 sets) and recently got an iphone to play around and the interface, quality, smoothness, blows me away. Try it and you may never turn back.
One more thing, unlike WinMo, so far i've not got a hang so bad that I've to reset the iphone yet. Most of the time pressing and holding onto the home button kills the offending app.
Thanks Prelude
I would prob go for an iphone as I love my ipod touch anyway...
just impossible to get an O2 signal where I work either..
going to have to be Orange or 3 i think as we have an Orange booster within the building to enable all the boss's company mobiles to work.
still could get an unlocked one i suppose...

Guess HTC won't help me get a new phone

This is the message I sent HTC, because I am getting kinda sick of how laggy my titan is. I don't have an insurance company so I can't return it to Alltel. I sent it 5 days ago and haven't gotten a response, guess to many people killed their phones on purpose.
Hello, I am currently using the HTC PPC6800 on Alltel, and I am having some problems with it. The down button stopped working, and the keyboard has to be pressed pretty hard for it to register the letters, the space bar misses spaces all the time. The power button is worn down so that sometimes it has to be pressed more than once for it to work. The call quality isn't the greatest, and I'll get roaming signs from inside my house. The phone is very slow with one app running, and lags very badly with more than one. I was hoping that I could upgrade to a newer phone. I'd be willing to pay some money, but I don't want to pay the $300 that it would cost elsewhere. Thank you for your time.
Well that is a pretty good letter. Was your 6800 a refurb? Mine is, and it still works awesome but I had to go through six refurbs to get this one really good unit. Sounds like you got the short end of the HTC hardware stick. That is really too bad. Was your phone in warranty? Let us know if they get back to you.
I bought it off ebay and it was used but it hadnt been activated or something weird like that, there were no scratches or anything. They emailed me back and said that they couldn't help because they don't sell phones. I can't go through alltel to do it since I didn't buy it from them.
Next time get insurance it will save you the headache.

Anyone else doing warranty service this week/month?

My power button has been going out the past few months, sometimes taking up to 5 times to turn it on. I'm guessing it will probably die soon enough. It probably would have died long before now if it weren't for me using trackball wake from CyanogenMod (but I still use the power button every so often such as when my hands are closer to the power button than the trackball).
Anyway, I called HTC recently and I'm going to do a swap. My warranty ends in just a few days, so I thought I'd get it fixed before then.
For those of us who bought the Nexus last January, the warranty is about to expire. Anyone else doing any service this week (or month) before it expires?
Motivated by you, I called HTC too about my power button issues. They told me swap option is not available to me (no idea why).
Since I have a few scratches on my screen too, I was looking forward to the swap option
My phone is unlocked so I did not request a repair on power button yet (I have 2 more months in warranty). I might wait and watch if the problem gets any worse.
bluezz said:
Motivated by you, I called HTC too about my power button issues. They told me swap option is not available to me (no idea why).
Since I have a few scratches on my screen too, I was looking forward to the swap option
My phone is unlocked so I did not request a repair on power button yet (I have 2 more months in warranty). I might wait and watch if the problem gets any worse.
Click to expand...
Click to collapse
They actually told me I was out of warranty (no idea why since I bought my phone mid-January). So he said he would put a note on it explaining that it has been less than 1 year so there's no reason why I'd be out of warranty.
Maybe call back and get someone else. If you bought it less than 1 year ago, the swap should be available. Or ask why they're saying it's not an option.
Paul22000 said:
They actually told me I was out of warranty (no idea why since I bought my phone mid-January). So he said he would put a note on it explaining that it has been less than 1 year so there's no reason why I'd be out of warranty.
Maybe call back and get someone else. If you bought it less than 1 year ago, the swap should be available. Or ask why they're saying it's not an option.
Click to expand...
Click to collapse
Aaah, thanks for that info. I called again and the reason they gave me that replacement is not possible because Canada charges HTC custom tax on the shipped phone which is why they are only doing replacement for Canadian phones.
However, he said that if I have a US address (which I do) then they can ship a replacement device to that address. Now I'm contemplating if I should go forward with this.
The two things that worry me are:
1) I have some scratches on my screen which are not covered under warranty
and
2) My bootloader is unlocked
Will these 2 things cause my phone to be out of warranty causing HTC to charge $500 on my credit card for the replacement device they send me?
Paul22000 said:
They actually told me I was out of warranty (no idea why since I bought my phone mid-January). So he said he would put a note on it explaining that it has been less than 1 year so there's no reason why I'd be out of warranty.
Maybe call back and get someone else. If you bought it less than 1 year ago, the swap should be available. Or ask why they're saying it's not an option.
Click to expand...
Click to collapse
Swap is not available to him 'cuz he lives in Canada (like me ).
bluezz said:
Motivated by you, I called HTC too about my power button issues. They told me swap option is not available to me (no idea why).
Since I have a few scratches on my screen too, I was looking forward to the swap option
My phone is unlocked so I did not request a repair on power button yet (I have 2 more months in warranty). I might wait and watch if the problem gets any worse.
Click to expand...
Click to collapse
I did a swap by using a friends address. HTC reps didn't care, and were actually the ones who suggested it to me. So if you can, have it sent to a friend/family member in the US and go pick it up from them if possible. At worst they'll have to ship it to you, but you'll also have to ship your phone to them so they can ship it back to HTC to complete the swap. HTC will only send you a shipping label good for within the US if doing the swap.
Is there really a hardware issue with the power button? I ask because I do sometimes have trouble getting my N1 to acknowledge a power button press and wake up but have never had a problem when I push the power button to put the phone to sleep. Wouldn't it have a problem both turning on and off? Whenever I have the problem it seems like the phone is busy, usually something to do with the radio switching between WiFi and cellular. Or do I have a different problem?
I'd guess swap isn't available for AT&T N1's
bluezz said:
Aaah, thanks for that info. I called again and the reason they gave me that replacement is not possible because Canada charges HTC custom tax on the shipped phone which is why they are only doing replacement for Canadian phones.
Click to expand...
Click to collapse
Ah, that makes sense. I didn't realize you were in Canada.
I didn't say anything about my unlocked bootloader Many people have posted and said HTC swapped their unlocked device without issue, so /shrug. Maybe they ding me, maybe they don't.
jimbobalu said:
Is there really a hardware issue with the power button? I ask because I do sometimes have trouble getting my N1 to acknowledge a power button press and wake up but have never had a problem when I push the power button to put the phone to sleep. Wouldn't it have a problem both turning on and off? Whenever I have the problem it seems like the phone is busy, usually something to do with the radio switching between WiFi and cellular. Or do I have a different problem?
Click to expand...
Click to collapse
Yeah, power button failure seems to be a common issue. Supposedly there is a little plastic piece in there that gets worn out.
You're right; I've only noticed the power button failure when attempting to turn ON the phone... Hmm.. Could be the way the contacts inside are wired, who knows?
crachel said:
I'd guess swap isn't available for AT&T N1's
Click to expand...
Click to collapse
Why?
They were sold from March until around late summer. The warranty is a year long either way.
I'll be in the same boat in a couple of months. I got the ATT version the first week it was sold and my power button is completely gone out for the second time. The first time, I sent it in with Cyanogen installed and they didn't care. I opted for repair, but the repair is to swap motherboards so, if the phone isn't scratched up, there's not much difference between repair and replace.
I was going to swap after Christmas but I've been using trackball wake and Invisible Lock Widget for about a month and don't miss the power button anymore. But I'll still probably get it fixed before the warranty is out, no reason not to.
pwig said:
Why?
They were sold from March until around late summer. The warranty is a year long either way.
Click to expand...
Click to collapse
right, but they quit selling the AT&T version after they shut the online store down. you could only get the TMobile from the Google Dev store, so I assume that HTC isn't sitting on a surplus of devices to swap.. just a guess, but I bet AT&T devices get repaired, not a new IMEI
fubaya said:
The first time, I sent it in with Cyanogen installed and they didn't care. I opted for repair, but the repair is to swap motherboards so, if the phone isn't scratched up, there's not much difference between repair and replace.
Click to expand...
Click to collapse
Since my phone IS scratched up will HTC charge me for the replacement (scratches not covered in warranty) ?
crachel said:
right, but they quit selling the AT&T version after they shut the online store down. you could only get the TMobile from the Google Dev store, so I assume that HTC isn't sitting on a surplus of devices to swap.. just a guess, but I bet AT&T devices get repaired, not a new IMEI
Click to expand...
Click to collapse
Maybe they have some stocked up because after giving them my IMEI (which is that of the AT&T model), he said if I have an address in US then I can get my phone swapped (new IMEI).
crachel said:
right, but they quit selling the AT&T version after they shut the online store down. you could only get the TMobile from the Google Dev store, so I assume that HTC isn't sitting on a surplus of devices to swap.. just a guess, but I bet AT&T devices get repaired, not a new IMEI
Click to expand...
Click to collapse
It was a few months ago but I got two swaps of my AT&T phone. The first one had a goofy screen.
bluezz said:
Since my phone IS scratched up will HTC charge me for the replacement (scratches not covered in warranty) ?
Click to expand...
Click to collapse
I don't know, I just know what they said and did in my own repair experience. I asked if swapping meant I would get a new one or a refurbished one and they said it would most likely be refurbished because they rarely had new ones. This was months ago. Also, with a repair where they switch the motherboard, I think you actually get a new IMEI. Mine had a new IMEI anyway. I thought they switched phones until I read that the fix for a bad power button was to swap the motherboard, so I assume the IMEI is in it.
I had several scratches on my screen, an unlocked bootloader and chunks missing from the bottom and top of the phone where it was dropped. I did the swap option and I wasn't charged. As long as the screen scratches don't look worse than normal wear and tear I would think you would be fine.
Sent from my Nexus One using XDA App
My warranty wont be out for another year and a half I think, since Im in Austria, and European laws are some kind different. Anyway. My powerbutton hardly works and I would be very interested in anyone having experience with european htc. do they swap? do they charge? also could I send my phone to the us (friends) and get a replacement by the us htc since they seem kinda "nice". Im really not sure what to do. I get along with the lock screen widget and trackball wake but well a new phone doesnt sound bad either... so anyone knows anything about sending phones to the us from europe or replacing / repairing in the uk?
I was going to start a new thread about my experience with HTC customer service in regards to warranty but I suppose this will do just as good in here.
If you don't want to read my story a summary is at the bottom .
First I'll start of with my phone and the issues.
I bought my Nexus One AT&T version around June of 2010. Rooted it with without unlocking bootloader, ran a few different roms, then one day BAM vibration stopped working, but after a few screen on-offs or tapping my phone in my hand it would come back. After countless attempts to fix the issue such as master clears, flash back to original shipping, and finally in a last ditch effort UNLOCKED the bootloader so I had unrestricted access to rectify the problem. Nothing worked and finally had to accept the fact the little vibration motor had quit on me.
I called up HTC in December about the week before christmas and told them the problem which they agreed was a hardware issue. Not once did they ask if my bootloader was unlocked nor did I offer up that information. They offered me the two options of either a swap or send in my unit for repair. I choose the swap option for fear that they would get my phone, run tests, and not reproduce the issue since it was intermittent for me. Here is the scary part to do the swap they needed a hold on my credit card for $528.00 , risky to say the least since my bootloader was unlocked but seeing as it was hardware failure I was willing to risk it and hope the charge would drop off once they received the phone. In preparation to send my phone back I flashed back to completely stock removing root.
The next day the phone arrived FedEx . First thing I noticed was that my battery cover fit much more snug with no gaps and did not stick out just slightly above the top. Next the power button and volume buttons were much firmer. And of course the vibration was strong as an ox . Also to note it shipped with 2.2.1 (not D) and had the 5.08 radio, Hboot 35 and the AMOLED screen NOT SLCD. All in all the replacement seemed much better than my original, lol.
Now seeing as christmas was so close I wasn't able to FedEx it back to them (they provided the label) for almost a week. But once I sent it off it was overnighted to them and received without issue. Plus the hold on my credit card was also dropped!
So to sum it up I had an AT&T Nexus one with Bootloader Unlocked, bad vibration motor, got it swapped out under warranty, was not charged a dime, and am now even more of an HTC fan and happy to have a fully functional Nexus One.
darkninja157 said:
I was going to start a new thread about my experience with HTC customer service in regards to warranty but I suppose this will do just as good in here.
If you don't want to read my story a summary is at the bottom .
First I'll start of with my phone and the issues.
I bought my Nexus One AT&T version around June of 2010. Rooted it with without unlocking bootloader, ran a few different roms, then one day BAM vibration stopped working, but after a few screen on-offs or tapping my phone in my hand it would come back. After countless attempts to fix the issue such as master clears, flash back to original shipping, and finally in a last ditch effort UNLOCKED the bootloader so I had unrestricted access to rectify the problem. Nothing worked and finally had to accept the fact the little vibration motor had quit on me.
I called up HTC in December about the week before christmas and told them the problem which they agreed was a hardware issue. Not once did they ask if my bootloader was unlocked nor did I offer up that information. They offered me the two options of either a swap or send in my unit for repair. I choose the swap option for fear that they would get my phone, run tests, and not reproduce the issue since it was intermittent for me. Here is the scary part to do the swap they needed a hold on my credit card for $528.00 , risky to say the least since my bootloader was unlocked but seeing as it was hardware failure I was willing to risk it and hope the charge would drop off once they received the phone. In preparation to send my phone back I flashed back to completely stock removing root.
The next day the phone arrived FedEx . First thing I noticed was that my battery cover fit much more snug with no gaps and did not stick out just slightly above the top. Next the power button and volume buttons were much firmer. And of course the vibration was strong as an ox . Also to note it shipped with 2.2.1 (not D) and had the 5.08 radio, Hboot 35 and the AMOLED screen NOT SLCD. All in all the replacement seemed much better than my original, lol.
Now seeing as christmas was so close I wasn't able to FedEx it back to them (they provided the label) for almost a week. But once I sent it off it was overnighted to them and received without issue. Plus the hold on my credit card was also dropped!
So to sum it up I had an AT&T Nexus one with Bootloader Unlocked, bad vibration motor, got it swapped out under warranty, was not charged a dime, and am now even more of an HTC fan and happy to have a fully functional Nexus One.
Click to expand...
Click to collapse
That is great news. Thanks for posting.
I'm worried now because my power button isn't *totally* dead but the email they sent has the issue listed as "defective power button". So I hope they don't just press it once, see that it works, and call me a liar. I did tell the rep I spoke to that it was intermittent. Anyway, I hope my case works out like yours.
Mine is coming back from repair on Tuesday
I live in the UK and mine was piked up on the 30th Dec (phoned on the 29th) as my power button is dying slowly for the second time (first repair was in Sept '10 so not long ago!) and I was concerned that as I bought mine on the release date (5th Jan) I would be screwed if I left it any longer with only days left. That was until the lady at HTC UK told me that my warranty runs out on the 25th Dec 2011. Seems as an earlier poster mentioned that EU warranties are 2yrs which is nice for me.
I'm still wondering whats going to happen with this power button fiasco. The HTC agent wasn't aware of any known problem with them (not saying much really is it?) but said I could appeal the repair charges and some "arrangement" could be made (50% off or something to that effect). Anyway, that's just under a year away and I might start getting a bit pissed with them and start requesting that this isn't acceptable to keep sending my phone off every couple of months for 2 weeks at a time while a small part is replaced in my phone!
The first time it went back for the power button, (first time was in March for soft keys acivating when 1/3rd way down screen, got replaced for current unit with different touch screen revision) I had the phone unlocked with the infamous unlocked padlock symbol glaring at me every boot up. I sent it off and HTC just repaired the faulty button and flashed a locked 2.1 image, no questions (took almost a month to get back though!). Sweet! Now it was just a case of using one of the one-click root type apps and away I went.
Quick question guys: How likely is it that we'll get SLCD screens if we get a swap right now?

Got my evo replaced due to bad power button/charge port :( came with 2.3

My evo had a problem with the power button, when pressed instead of clicking, it got kinda stuck and mushy and I needed force for it to power the phone.
also the micro usb would stop charging if the cable was moved sometimes.
I took it to the sprint store all rooted thinking the button could be replaced easily but the guy said it couldn't be done.
so he gave me a brand new sealed evo with 2.3 (for free) and now I'm waiting patiently for root access again
did some research online and found alot of people complaining about bad usb ports, has anyone here had any problems with it?
Yeah.....Tons! But like others, we choose not to take in our babies as it'll be castrated with 2.3. Even though my usb also has issues it doesn't justify $100 or stock giggitybread. Plus my launch day Evo is still goin strong
Sent from the Evo
Yeah when the rep told me, give me a minute to activate your new phone I was petrified.
But my brother paid $180 for it in the local classifieds with the hdmi cable and two batteries along with a separate charger.
At least I got some peace of mind knowing I have a new phone that won't breakdown in the near future... I believe that the evo devs will find root soon, if they don't? Life goes on
Really tired of people crying about root as if the devs were at their service.
Patience is a virtue
Edit: I didnt pay the $100, the sprint store that I go to is the best in the island and its worth the 45min drive having one 5 mins from home.
Every phone I've had with insurance has been replaced when faulty (No user/water damage), they usually tell you to come back in 3 days while the phone is shipped to the store(refurb).
this time they pulled out a brand new evo on the spot and gave it to me.
the store next to home always blames the user, having bad power settings, Its always a network issue while the other phones in my home work, etc.
The last time I got into an argument with a rep infront of 15 + people, it was a clean argument about the problem, no cursing or anything. Then this other smartass rep walks towards us and tells me, please quiet down we have customers that demand respect.(in a serious *****y tone)
I told him I demand service rather than excuses
And to begin with I wasn't talking with you.
He got pissed and went into the back room after all the customers stared at him for what he said.
Got my phone fixed that day and they asked me for a 5 star review if I received a quality call. I gave a 0 because the operator asked how the guy who told me to shut up treated me.
I had the same problem with my phones power button out of the box. I went to best buy and picked another one up. I told the rep not to update it cause it was a shot in the dark. He said he just got that one in that morning so i knew out the gate i was getting GB. I hope the hard working devs can do something. Im just patiently waiting my time. My tablet is out for service due to a bad motherboard so i dont need the hotspot right away.
Could always buy a good used EVO with root and sell your new one back to Sprint or on Craigslist to get your money back.
Never a problem on mine but my co-worker has been through 3 EVO handsets. One was the power button and other was the USB port not charging properly.
I just got a replacement due to my first Evo power cycling. My power button on this one is definitely more mushy. Hope it doesn't break down the road.
Sent from my PC36100 using XDA App
I wanted to throw mines against the wall... when the button wouldn't pick up I pressed it multiple times causing it to wake and go back into standby.
(by mushy I mean that the button would work, you wouldnt just feel the click it makes and sometimes it would fail to wake the phone)
The craigslist of puerto rico is called clasificadosonline lol...too much hassle, I rather wait patiently rather than crying/demanding root access like a ton of people here.
I really think the $7 insurance is the best protection one can have these days.
Thank god the sprint store I go to has nice reps and one if not the best manager in the island.

[Q] touch problem

hi guys,
i need your help with touch problem...
after END key long press the touch is NOT working
only then...
it happends in WM and Android
what can i do?
Harware issue with touch panel ribbon (behind end key) or button not releasing fully. do a search in HD2 forum as quite a few threads with info on this.
Had the same problem.
This is a HTC screw up.
The ribbon that connects the touch screen digitizer runs under the power button.
over time it wears off.
you might get it temporarily working by bumping your phone against your hand which releases the power button from the wire. (it's won't be visible when it happens).
I ruined the vibrating feature by doing this over time.
Had my HTC replaced with a new/refurbished from TMO-US for $5 (i had the monthly warranty plan that cost $6-7 per month).
If you still have a warranty then they will replace it.
Insist you want the same phone, if that is what you want).
otherwise they will try to push you to a newer model and only cover part of the cost.
I had to talk to 4-5 representatives till i found one that was willing to just get me a replacement for the $5 shipping charge rather than paying for a newer model.
Also when you send back the phone REVERT TO STOCK.
The Tmo guy asked me that question and i was sincere to tell him that i had android.
He told me that as long as i shipped the defective one back with stock rom, nobody will care and there won't be a problem.
otherwise they will find out and contact you for the additional costs.
Hope that helps.
good luck
If you really push the end key down and let the screen turn off on its own and then press another key besides end it should work. I've been having the same problem and I watched a video from "emissary44" on youtube that said if you really push it down it will work. I was wondering if anyone could answer this for me since it pertains to this issue. Is there any way to go into the phone's hardware, like actually opening it up, and moving the end key from the digitizer's ribbon? My father is exceptionally skilled with these tasks and if that can fix it I may have him take care of it.
Pressing it harder makes it worse. (i had made mine so bad that if you pressed it, it was a nightmare to get the digitizer to work again)
The "let it turn off and turn back on using another button" method works if the ribbon not too worn off or the END button not too sticky (if dirt is the issue).
As for opening it, if you have someone who is skilled, understands the importance of using the proper tools to open it, as well as protective gear (to protect the phone rather than the person), dissect the phone and repair the issue, then by all means you can.
In order to get to the END button you have to take apart 100% of the phone )
There will be no ribbon part or screw on the phone you won't have to remove in order to get to it. (even remove the screen itself).
It is a nightmare in all ways and do not recommend it in any way.
The chances of bricking it from the slightest mistake is too high if you don't know what you are doing.
The END button has always been that phone's Achilles' heel and the reason that HTC removed all hard keys from the majority off the phones that came after the HD2
Even so, you cannot remove the button in any way. you can only repair it.
The power button in vital for turning the phone ON as well as going into bootloader.
For everything else, it can be omitted.
While turned on (when i had the issue) i trained myself to NEVER touch that button.
I had a sleep mode soft key in the notification panel for whenever i wanted to turn the screen off.
I would always turn the screen back on using one of the other buttons.
There was a point i went a whole month without having to press it.
Warranty for the HD2 was the second time in my life i ever paid for warranty
Glad it paid off for something.
Enokrad said:
Had the same problem.
This is a HTC screw up.
The ribbon that connects the touch screen digitizer runs under the power button.
over time it wears off.
you might get it temporarily working by bumping your phone against your hand which releases the power button from the wire. (it's won't be visible when it happens).
I ruined the vibrating feature by doing this over time.
Had my HTC replaced with a new/refurbished from TMO-US for $5 (i had the monthly warranty plan that cost $6-7 per month).
If you still have a warranty then they will replace it.
Insist you want the same phone, if that is what you want).
otherwise they will try to push you to a newer model and only cover part of the cost.
I had to talk to 4-5 representatives till i found one that was willing to just get me a replacement for the $5 shipping charge rather than paying for a newer model.
Also when you send back the phone REVERT TO STOCK.
The Tmo guy asked me that question and i was sincere to tell him that i had android.
He told me that as long as i shipped the defective one back with stock rom, nobody will care and there won't be a problem.
otherwise they will find out and contact you for the additional costs.
Hope that helps.
good luck
Click to expand...
Click to collapse
I have no warranty any more and the repair cost is about 200 USD
I don't buy phones from my cell provider cause they are thiefs...
BUT i might buy a new HTC Sensation for 450 USD on sunday... didnt like the EVO 3D it gave me a headack after 2 min!!! and the sellsman told me that the SGS2 has many screen issues (didnt asked him ferther - i dont like sansung anyway) so I gess that the Sensation is the best option atm...
I'm not happy to do it, the HD2 is the BEST phone i've ever owned...
it's really hard for me
you can always learn the "Don't press the END button" technique.
As i said, i went a whole month doing that (there is a week learning curve but you get used to it).
Worst. you can always try selling it on EBAY.
make sure you mention the little issue though.
Even so, experienced techs wouldn't mind getting their hands on it.
Many even buy phones with broken screens.
Yours shouldn't be a problem selling eventually.
Enokrad said:
you can always learn the "Don't press the END button" technique.
As i said, i went a whole month doing that (there is a week learning curve but you get used to it).
Worst. you can always try selling it on EBAY.
make sure you mention the little issue though.
Even so, experienced techs wouldn't mind getting their hands on it.
Many even buy phones with broken screens.
Yours shouldn't be a problem selling eventually.
Click to expand...
Click to collapse
Sent from my HD2 using XDA App
My local dealer is willing to trade in my hd2 and giving me a discount of 150 usd to buy HTC sensation or any other phone... this souds fair i think

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