Database Users

Best way to kill MDA Pro?! - T-Mobile replacement policy?

I stupidly dropped a screwdriver onto my screen, and its made a really annoying dent on the screen, so i'm going to try to get a replacement MDA Pro (Im still within my 30 days of starting my contract).
Obviously i'm not covered for accidental damage, so i was thinking of nuking it somehow, if i disconnect it mid-flash, will that put it beyond repair (from t-mobiles pov) and will they send a replacement? (Can they tell that, that is the cause of the fault?)
Thanks!

Probably not going to get anyone on the board to help you commit fraud but if you're industrious you can probabl figure something out.

I dont see them going for it.
You try to get it exchanged as not working when there is a dent in the screen?

Come up with a better excuse for the dent?
Like throw the whole thing at the floor and say someone knocked it out of your hand? :twisted:

haha
twist the screen 360degrees does the trick :twisted: and is still under tmobile warrenty

I doubt you need to wreck it, there are so many imperfections. Does your camera show dead pixels (very highly likely it does) then that qualifies for exchange. Does the lid creak badly? Does the metal plate at the top sit properly? Is the keyboard slightly misaligned?
Look and ye shall find glitches. Almost guaranteed sorry to say.

joebongo said:
I doubt you need to wreck it, there are so many imperfections. Does your camera show dead pixels (very highly likely it does) then that qualifies for exchange. Does the lid creak badly? Does the metal plate at the top sit properly? Is the keyboard slightly misaligned?
Look and ye shall find glitches. Almost guaranteed sorry to say.
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Actually yeah, my camera has got loads, and my screen has got 2 dead pixel. Are you sure thats enough to get a replacement? I'm sure it'll look dodgy if i say that, and they decline it, then i call back a few days later and say 'oh no, it died!' lol
Am i right in thinking that i've got to do this within the first 30 days of my contract? (I didnt take out insurance) and im assuming ill get a brand new replacement, not a refurb?
Ohh and last thing, i read on t-mobile.com that they send out the replacement first, then ONCE you've recieved that, you then send out your phone, is that the same process here in the UK?
Thanks

its usually 28 days, not 30!

Unless it's an upgrade.... I was told 7 days, and that's what the paperwork says too.... and if it's a replacement, it'll be a refurb if they have one, otherwise new... least that's what it was last year....

Hmmm :/
Do they send the replacement before they receive yours?

I called T-Mob about a problem on mine which is outside the 7days, but well within the years warranty, they said I have two options...
1) Go to a T-Mobile store, where you can get a loan phone (an old nokia...) while yours is being repaired/replaced
2) They will send you a jiffy bag for pre-paid postage, post it off (no loan phone) and will replace/repair within 5 working days.
Don't know if this is the same if it's within your cancellation period....

Hmmm i'll probably take it to a store then.
If i DO decided to flash it, and pull the plug 1/2 way through, will they know for DEFINATE that it was due to me trying to flash it, and is it recoverable?
Thanks!

Pooper said:
Hmmm i'll probably take it to a store then.
If i DO decided to flash it, and pull the plug 1/2 way through, will they know for DEFINATE that it was due to me trying to flash it, and is it recoverable?
Thanks!
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Don't know if it always is recoverable, but I've recovered a BA and a UNI that mucked up during flashing

jmdrizen said:
Pooper said:
Hmmm i'll probably take it to a store then.
If i DO decided to flash it, and pull the plug 1/2 way through, will they know for DEFINATE that it was due to me trying to flash it, and is it recoverable?
Thanks!
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Don't know if it always is recoverable, but I've recovered a BA and a UNI that mucked up during flashing
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Might try frying it. hmm might blow up the microwave though lol, or i might try attaching it to the mains.. hm although that's kinda. life threatening lol
Gah, such an annoying situation lol

Pooper said:
Might try frying it. hmm might blow up the microwave though lol, or i might try attaching it to the mains.. hm although that's kinda. life threatening lol
Gah, such an annoying situation lol
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dude do be careful when doing those since it would probably affect your microwave/house property warranty as well ...

That's a good point... is it worth risking it, just for a dent on a phone??

ok screw it, i have a plan:
Car battery + jump leads + MDA Pro = dead phone (at least, i hope!) lol

I Have done similar with a laptop months ago... I cut a usb cable in half and injected 15v (the power from the laptops actual charger) into the usb port fried the motherboad good and proper! and got a full replacement. hope this helps

You all do realise that this is *fraud*, carrying anything up to serious jailtime, we're discussing here? And that this is a medium where what you say is not only completely public, so accessible to (agents of) the people you're defrauding, but also permanently recorded to be used as evidence against you?
Furthermore, you do realise that defrauding HTC in this manner makes all the rest of our honest folk's devices that much more expensive?
Not to mention that if they refuse to honour your warranty, say because they know how to google, that you've gone from a fully functional PDA with a little dent to a doorstop.

just tell them that the dent was there when u got it, and didn't think to swap it straight away, act DUMB.

Argh! My touchscreen just went dead

MFer. Grrrrrrr.

what were you doing with it at the time. Were you trying to overclock and just passed the limit. it could be some water damage...been taking a bath wit ur phone????. Or you might just get lucky and it could be that the connector for the flex cable has become lose. If you are comfortable with opening electronics I'd suggest downloading the Herald service manual (do a search if you can't find it i'll send you one) and checking out the status of the flex cable. The flex cable can be cut or moved without even opening the phone...all it would take is something like a thin card to slide in bewteen the screen and the keyboard to cause this.
Hope that provides some insight...
Don't give up...it is cheaper to repair the phone than to buy a new one.....unless you were looking for an excuse to get Tytn II

Before you open it and void your warranty, make sure theres NOTHING else you can do about the problem. For example if you have insurance, USE it first, dont try opening it. In the event you mess it up even more opening it, you're DEFINITELY f***ed because you voided the warranty opening it.

I had a touchscreen go dead on one of my Wings.
What happened was, the speaker started giving out, and then all of a sudden the touchscreen died.
I concluded that some moisted go into the phone, thru the earpiece speaker, and mess it up.

duprade said:
I had a touchscreen go dead on one of my Wings.
What happened was, the speaker started giving out, and then all of a sudden the touchscreen died.
I concluded that some moisted go into the phone, thru the earpiece speaker, and mess it up.
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I remember you posting that u recieved a replacement too?? How did u manage to pull that one off. Working at Rogers even if there was a hint of water damage we would deny the repair saying it'll b cheaper to get a new phone...o how we used to rip ppl off...

Well, the way it got "water damaged" .. was bc I was holding the Wing and a Dasani water bottle in the same hand when I was getting into my car. When I was on the road, I went to use my phone, and the earpiece sounded weird... the sound was all the way up, but it sounded really low and distorted... I also noticed some moisture around earpiece from the condensation off of the bottle.
Again, this is me assuming that's what happened, but the evidence points in that directions, since I had been using my phone all along, because I had been on it because I was about to go out clubbing and what not, so I had made repeated phone calls until I was in my car... plus I noticed the moisture because I remember wiping it off as I went to use the phone.
So It wasn't water damaged to the point where it got submerged, but a little while later, the touchscreen went dead as well... so I'm assuming what happened was, water got into the device thru the the earpiece and that caused a problem with the wiring or something.
As far as the replacement, I just went into the TMO store, and *****ed and complained and told them it was ridiculous that the phone quite working after having it just 3 weeks. Luckily I had my receipts and everything saved. They have a 14 day exchange period, but I've also been with Tmo forever. I originally had Powertel a decade ago, then Voicestream bought Powertel, then Tmobile bought Voicestream...
I've been "loyal" for a very long time, not to mention every single phone on the account (6 lines) is one of their expensive one ...either Wings, Blackberries, etc... not the cheap free phone they offer with their cheapest plan... and I think I have every right to expect good customer service from them.

Well I'm glad that they replaced your phone, being a customer for that long they should have just gave it to you free in the first place. But I refuse to believe that a little condensation caused this because of past exp. My friend dropped PPC6700 i sold him in the toilet and it still worked after.
PS:I hope you weren't talking and driving at the same time, bad things happen when you mix the two as shown in this example.

wow. I definitely need to get hands-free setup in my car!

Maybe he tried to install the tochflo .cab...

A member of my team at work had her wing touch screen go out too. She got a brand new one free with the phone warranty. I guess I gotta look out for my wings well-being.

xavier6303 said:
A member of my team at work had her wing touch screen go out too. She got a brand new one free with the phone warranty. I guess I gotta look out for my wings well-being.
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Yeeargh! And T-Mobile tells me I gotta contact HTC directly because I didn't buy directly from them. HTC on the other hand tells me to send it in, they will "determine if it's a warranty issue", whether they feel like repairing it or sending me a replacement, for free or for an unknown charge, and in any case there will be a $28 assessment charge on my credit card should I be unhappy with their decision.

HTC Shift Parts Ordering - Not possible?

So I'm one of the North American users who got the devices attached to the gay leather pouches that are attached with screws.. Ive removed the 3 screws and the leather case because it's anoying...
I currently have 3 Sharp metal screws protruding (the 3 screws removed drilled into these)
I found out the Part numbers for the proper screws and the rubber feet to cover them.
76H01969-00M X 1
76H01968-00M X 1
76H02025-00M X 1
72H01821-00M X 3
Now I've contacted HTC numerous times over e-mail. Asking where to order... half the time they wont respond, the other times they say you cannot purchase parts, and I have to send my device in to be repaired...
I don't want it repaired, I just want these 3 screws, and the proper rubber feet...
Does anyone know where I can buy these HTC parts listed above? I'd be indebt!

I remember a postiing here about someone who had perfected his "gay" shift without having to send it a correctional facillity
Just did a minute search but couldn't find the posting, it should be around though.
Anyone with better search qualities ? It's about someone who crafted a solution himself.

lol,
I refuse to use that leather case, and the screw mounts are just scraping the crap out of my desk because they come out further than the case... haha
Only reason why I leave them on is because I drag this thing around and don't want it falling apart on me when I'm out.

Ordering parts not possible!
I recently had the vent on my device broken, I honestly do not have a clue how it got broken but it got to a point that I just want to fix it. I called HTC hoping it will be done under warranty, I was wrong! Firstly I was charged £250 to fix a simple wire gauze on the vent at the back of the device, I refused and told them to pack my device and send it back...except that it will cost me about £50 for the luxury of their diagnosis of a cosmetic issue.
I was appaled and requested for my device anyway, I had to log on to their repair website to pay to have it back, this time, I saw that the price has gone down to £135 to replace the tiny gauze or half that just to get the item back...I paid.
I was asked for me feedback, I advised them they're better off without asking me!

I'm shocked that HTC handles things in this kind of fashion...
I used to have an HP iPaq HW6955... I used that phone forever, no issues for years...
Finally towards the end, small things kept breaking... HP had a website where you could order parts... And to my surprise they were cheap as hell too...
Did probably 5-7 repair jobs myself until one day some random idiot shoulder checked me into a cement wall and the phone was at the end of its days (on my hip between me and the wall) RIP! hahha
Still, I can't beleive HTC doesn't provide these types of services.

The solution on this forum is what you need
Zhariak said:
lol,
I refuse to use that leather case, and the screw mounts are just scraping the crap out of my desk because they come out further than the case... haha
Only reason why I leave them on is because I drag this thing around and don't want it falling apart on me when I'm out.
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Click to collapse
The solution I remember the guy talking about was that he sanded off or polished something... no pun intended here.
Anyway, he found a way to order some screws that would fit his holes,from his device that is, and he was a happy gaymer afterwards.
I tried "digging deeper", but couln't find that posting. Damn, I know it will be a solution for you. Try yourself too.

Cracked LCD - Repair Help

I'm pretty sure I cracked my LCD but before I go on a man hunt I figured I'd check here first.
I tripped and rolled on my phone yesterday causing this to happen, when I turn on my Nexus you get a few colors but mostly the screen is black. The top glass is not broken.
I called HTC (my phone is still under warranty) and they said it'd be 155 bones to get it fixed.
Any idea where I can buy the LCD to fix this myself for cheaper?
I searched but couldn't find anything really.

this, this or this?

I have a broken one too, fell 2 floors down from stairs onto marble floor, though only amoled broke and i bought a new one for $100 cuz it was the only one who shipped to my country

Yep sounds like your LCD is broken. It's an easy enough fix if you wish to do it yourself, you should be able to get one on eBay for relatively cheap. I've actually got one spare that works perfectly if you want it. I'm based in the UK so it may be cheaper to get one on eBay if you're not around the same area.

Hollow.Droid said:
Yep sounds like your LCD is broken. It's an easy enough fix if you wish to do it yourself, you should be able to get one on eBay for relatively cheap. I've actually got one spare that works perfectly if you want it. I'm based in the UK so it may be cheaper to get one on eBay if you're not around the same area.
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I tried calling HTC as my phone is still under warranty for another month. They said it was a known issue and would most likely be fixed for free. So I decided to try that route. I'll keep ya'll posted.

difrnt said:
I tried calling HTC as my phone is still under warranty for another month. They said it was a known issue and would most likely be fixed for free. So I decided to try that route. I'll keep ya'll posted.
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LCD screens being broken by people falling onto them is a 'known issue'? Ya don't say!

DirkGently1 said:
LCD screens being broken by people falling onto them is a 'known issue'? Ya don't say!
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It surprised me to, haha!
Supposedly they've had issues with people using their nexus and the LCD just breaking underneath the glass and that's what the rep said they would put in the ticket even though I had told them the real story.

difrnt said:
It surprised me to, haha!
Supposedly they've had issues with people using their nexus and the LCD just breaking underneath the glass and that's what the rep said they would put in the ticket even though I had told them the real story.
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Good stuff, sounds like you got a pretty decent rep to handle yours

I just had this same repair done by HTC. On the first information-gathering call to HTC, the rep told me I'd be without my phone for 2-3 weeks. So then I considered trying to repair it myself using an AMOLED screen from ebay, but saw they ship from China and didn't feel like waiting for that either.
In the end, HTC pointed out that they could ship me a replacement phone before I sent mine in. I received a working phone two days later, shipped mine and then approved the "repair" via a support website. Obviously, they then repair the damaged phone and dump it into the repair pool.
It cost $115 and I was very happy with the process.
Hope all goes well with the free repair!

So, I called in today to check the status. My nexus is on it's way back repaired and all...FREE OF CHARGE.

difrnt said:
So, I called in today to check the status. My nexus is on it's way back repaired and all...FREE OF CHARGE.
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Congrats. HTC has been pretty great about service with the N1.

getting brand new replacement

Today called up sony and asked them if they can change the 2 philips screws since original ones are damaged after repair. The woman puts me on hold and comes back saying I have spoken to the head of department and they will send you a replacement. So on tuesday the guy should be coming with my new phone and pciking up the old one. Im really surprised they rather change it over than provide me with new screws lol.

soldiers33 said:
Today called up sony and asked them if they can change the 2 philips screws since original ones are damaged after repair. The woman puts me on hold and comes back saying I have spoken to the head of department and they will send you a replacement. So on tuesday the guy should be coming with my new phone and pciking up the old one. Im really surprised they rather change it over than provide me with new screws lol.
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Did you sent it their ways in the first time when you say "original ones are damaged after repair" ??
I would understand why they would change it altogether instead of having you going through the whole getting it repaired situation again...
Else I might have some damaged screws as well

I first sent off my phone to get the crack repaired above the sensor and since then sent it again to get the touch screen repaired after it was going crazy when browsing. Today was cleaning my phone and realized the screws are all messed up. The lady told me someone will come and collect it. I told her its working perfectly fine but she insisted.