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I am putting my problem here as i am a new member.
My PC Suite for X10 was working fine but last week i received firm ware update R2BA024 over the air. After that update, I tried to install PC suite on a new (as i bought a new PC) computer. however, after installation, PC suite gives message for software update, after following all the steps, at the stage where PC suite ask to remove the phone battery for 5 seconds and than connect the USB cable with phone while holding the BACK button, once i follow this step, my computer gets stuck and than i have to re-boot it. I tried installation on a 3rd computer as well to check but problem remains the same. However, if connect to my previous (1st) computer it does not show any message of software update and works well.
Can any body let me know what could be the problem and how i can over come. As presently it seems that I can no longer use PC suite on new computer.
Thanks
Hi.
PC Suite doesn't work with the X10, it's PC Companion you need to install.
lol
XperiaX10iUser said:
Hi.
PC Suite doesn't work with the X10, it's PC Companion you need to install.
Click to expand...
Click to collapse
I agree wahhhh Can't stop laughing maybe his new with the android phone lol.... any way your x10 every computer is fine and its work flawlessly..ones u connected into your computer it will prompt u first the sdcard and u will see some option and u can install the pc companion coz its already inside the sdcard ohh
Sorry Guys for my mistake!! Its actually PC companion (wrongly mentioned PC Suite). As mentioned in the my question, I was already using it on a different computer and worked fine. Also i installed update service.
But now on new PCs both are not working. I am sure that there is no problem with the PCs as i checked PC companion on 2 different PCs and problem remains the same. Problem started after upgrade from RF 14 to R2BA024
Thanks for your support again
hi
zurkal said:
Sorry Guys for my mistake!! Its actually PC companion (wrongly mentioned PC Suite). As mentioned in the my question, I was already using it on a different computer and worked fine. Also i installed update service.
But now on new PCs both are not working. I am sure that there is no problem with the PCs as i checked PC companion on 2 different PCs and problem remains the same. Problem started after upgrade from RF 14 to R2BA024
Thanks for your support again
Click to expand...
Click to collapse
what os version you have on ur new pc? is it windows 7, vista, xp? my nephew have windows7 laptop wen i plug in the usb cable onto my x10 it detects the new software and it installed automatically,,,, now you ca install pc companion and update service right from ur sdcard
on my laptop i have windows xp and its run flawlessly with no prob.....
I am using Windows XP professional. I have downloaded the latest version of PC companion version 2.00.142 and SEUS version 2.10.7.15. Both works well with my old PC as they were installed before firmware upgrade OTA to R2BA024. But incase i install these on a new PC and connect phone, PC gets stuck during the process as mentioned above.
ahhhhh!!!!! now i know what's the problem you need to factory reset your phone to refresh all the setting and update....but before that you need to back up your data..... go to settings-sd card & phone storage -factory data reset.... it won't deleted mp3,images,
wile the others to be deleted is contact,files, application downloaded, setting from the network but its ok it will prompt you automatically after you reset the phone....
good luck..... cross finger......
Thanks for the support. Just one more question - After Factory reset would i be able to receive again the latest firmware - R2BA024
Ahhhhhhh!! tried factory reset, re-installation of PC companion but problem remains the same. Computer gets stuck
zurkal said:
Ahhhhhhh!! tried factory reset, re-installation of PC companion but problem remains the same. Computer gets stuck
Click to expand...
Click to collapse
what is the error message you get from pcs that does not work???
I had the same "problem"... Try this - Uninstall PC Companion > download the latest version (http://www.sonyericsson.com/cws/support/softwaredownloads/detailed/pccompanion/xperiax10?cc=gb&lc=en) > Install new version
I donot get any error messags. After pc companio installatjon it says softwafe update is available. But at at the stage where it ask to remove phone batter for 5sec and than connect phone while holding the back button when i do so computer gets hang. I will try to provide screen shots later as well to give more clear understanding
Well as nothing was going well so i decided to go back to my old computer for a try. I uninstalled Companion and SEUS and than reinstalled PC companion on the my old PC. After reinstall Campanion showed the same message of a software udate available here as well. So I started the upgrade process again and it started downloading, installation was also started with out any problem. However, at the installation finalisation stage (very final stage) i would get a an error message that installation was not succesful and to try again. Tried several times and during this try again process I all most brick my phone as well as at one stage my phone started showing yellow Exclaimation mark (I was almost dead) But than lucky the update process completed and phone rebooted succesfully.
So i went back to new my compture to check it their AND every thing was fine there as well. PC campanion is working perfectly fine on it. I also checked it an a 3rd PC also for the sake of checking and there as well every companion worked fine.
After software upgrade, my phone now also has the option of Sync with Sony web as well as before it only showed the option of sync with gmail.
What exactly was the problem!! am unable to sort it out so far. And I wonder what will happen if there is another upgrade available????
After half an hour trying I have just found a working solution how to connect your SGS in Kies. Here is the deal:
Start Kies, put phone's USB settings in Kies mode. Connect your phone to the PC. Wait until MTP App show "Connected". Go to your PC's Device manager, find Portable Devices and select Disable on GT-I9000. Do not wait for the disabling process to be completed, just disconnect the USB cable. Now connect the USB cable again, wait the MTP App on the phone to show you the message "Connected" and choose Enable on GT-I9000 in Device Manager. After a few seconds your phone should be ready in Kies
I tried this both on x86 and x64 Windows 7 and it works for me.
I hope this will help! And I hope there isn't another thread with this solution. If there is - I'm sorry
i cant wait to get home and try this... another 10h to go
but if this helps ur a geniues
celeronix said:
After half an hour trying I have just found a working solution how to connect your SGS in Kies. Here is the deal:
Start Kies, put phone's USB settings in Kies mode , go to your PC's Device manager, find Portable Devices and select Disable on GT-I9000. Do not wait for the disabling process to be completed, just disconnect the USB cable. Now connect the USB cable again and choose Enable on GT-I9000 in Device Manager. After a few seconds your phone should be ready in Kies
I hope this will help! And I hope there isn't another thread with this solution. If there is - I'm sorry
Click to expand...
Click to collapse
Will put this in the FAQ if we have some confirmations for its effectiveness
when i first bought my phone it worked with kies, but after flashing it to a different firmware there was nothing i could do to get it to connect. i had deleted drivers, re-installed, etc etc but nothing worked. what ended up working was putting the phone in download mode, plugging in the usb to both phone and pc, then putting the phone into recovery mode, and as soon as the recovery menu popped up my device was recognized and the correct drivers were reinstalled and all was fine again
hondaguy said:
when i first bought my phone it worked with kies, but after flashing it to a different firmware there was nothing i could do to get it to connect. i had deleted drivers, re-installed, etc etc but nothing worked. what ended up working was putting the phone in download mode, plugging in the usb to both phone and pc, then putting the phone into recovery mode, and as soon as the recovery menu popped up my device was recognized and the correct drivers were reinstalled and all was fine again
Click to expand...
Click to collapse
If you still have this problem, please try my method and tell me if it works
I had issues and I also tried this method. But it didn't help
Last thing I tried was to format the internal SD. That did the trick for me....
The biggest problem with getting the phone to connect to Kies is two fold:
1) MTP application will ONLY launch from the home screen (touchwiz screen). NOT from any app. drawer / launcher screen
2) If USB mode on the phone is set to Ask on Connection, MTP won't launch due to the USB app. being open (see 1) above)
If you set USB to Kies mode and then ensure you are on the home screen of the phone with nothing else running, Kies WILL connect
Also remember the 16+ size extension bug.
So a full wipe on ur I internal sd card is a good solution just make sure u back it up tour hdd
I also did a "Driver recovery" from Kies and it worked after that. Although MTP driver failed to install for me in this case.
Make sure to update to the latest version of Kies ( Now 1.5.1.0074.45 ) as this version seems far more reliable when connecting the phone
I recently discovered that the culprit of Kies continuously trying to connect to phone was caused by wrong MTP driver selected.
Under WinXP
After phone connected in Kies Mode..Go to Device Manager/Portable device..
If you see a device labeled as "MTP xxx or Portable device.." ,wrong MTP driver or older driver has been used..For my case, a Microsoft 2004 MTP driver was selected.
To fix it.
1) Do a manual driver update..for my case ,i let the driver wizard to search automatically..this round, another newer Microsoft driver was found..in fact 2 of them.. after installing the drivers(Microsoft 2006 MTP driver,2 are listed..). .Now Device Manager/Portable device listed "GT-i9000" ,Kies immediately found my phone.
Driver name that worked are "wpdusb.sys" and "wudfrd.sys" found under \windows\System32\drivers\..
celeronix said:
If you still have this problem, please try my method and tell me if it works
Click to expand...
Click to collapse
You must not understand English. The entire reason I posted a comment was to share how I overcame this issue, so that would mean I no longer have this issue
Probable Fix for Kies
Friends,
I have also faced the same problem (while connecting my SGS via Kies MTP was crashing). It used to work earlier so I started to remove Applications and data in the reverse order of Installation. After I removed "Dolphin Browser HD" and all saved bookmarks it started working.
This may be a probable solution if you also have Installed Dolphin Browser.
~Gaurav
India.
2 different issues.
MTP crashing on phone is independent from Kies on PC cant detect phone.
i couldnt use kies either but i wasnt worried as i hardly have free time now..
this was a simple fix and now it workes perfectly for me.
sorry about the late replay.
thanks
I'm glad that it works for you
try this
try #9 on
http://forum.xda-developers.com/showthread.php?p=8046872#post8046872
You might be interested in my little APK (SGS Toolbox). I first created it to have it read the product code from the nv_data file to allow you to check whether it has been modified after a firmware update. But now I added some extra options, of which one is the option to check whether there are new firmware updates available in KIES by issuing the same request KIES does when checking for new firmware. This way you don't have to connect your phone to your computer all the time to check for new updates in KIES. Note: It sends JM1 as the current firmware version to find the latest. I might send the actual phone's firmware version once I figured out how to find it. See: http://forum.xda-developers.com/showthread.php?t=778244
Thanks, I'll give it a try
Deleted. Wrong thread.
Hi,
Is the phone in my house to repair the XP installed on my computer and work on my computer, I installed win7 Even though I try to update every time the computer software in preparing the section "components to load or update the phone software can not start" error remains, giving a half (before the phone off and back without the error, press I wear every time you install the drivers for the usb cable to hold the computer was crashing) now how to fix it, this error caused by the phone that is active in the root superuser mode of operation?
cimatron said:
Hi,
Is the phone in my house to repair the XP installed on my computer and work on my computer, I installed win7 Even though I try to update every time the computer software in preparing the section "components to load or update the phone software can not start" error remains, giving a half (before the phone off and back without the error, press I wear every time you install the drivers for the usb cable to hold the computer was crashing) now how to fix it, this error caused by the phone that is active in the root superuser mode of operation?
Click to expand...
Click to collapse
try to run thr program in administrator mode, by right click on your mouse
Hi,
Administrator on both computers I use, though it would update the phone software to load or initialize the components while before I receive notice of this application, once repairs have used without problems. What do you think the problem might be?
I have that problem but when i install SE Update Service PC companion dint give me error.
Hi,
looked for an answer to this problem in the forum but didn't find it, i have a stock xperia play, sim free running gingerbread 2.3.2 and i'm based in the uk and have a uk handset. My problem is although i am offered the 2.3.3 update, when i try to get it i get stuck at the preparing phone stage on pc companion software, the phone switches off then the software tells me to disconnect USB cable from pc and phone, then it tells me to check battery power level(phone is off?) is at least 50% (it is 80%)then says turn the phone off? leave for 5 seconds then plug back in whilst holding the back hardware button. After this the computer does 3 beeps (normally error noise) and i have to do this all again, don't see anyone else having problems updating? your help would be greatly appreciated.
Use SUSE! Should work just fine.
USe another computer if it doesn't work
and yes try http://www.sonyericsson.com/cws/sup...etailed/updateservice/xperia-play?cc=gb&lc=en
Before asking for help
i have narrowed it down to the computer not recognising the phone when it is off(blue light mode) i looked at device manager, says there is no driver for S1boot fastboot?
driver are on program files > sony ericsson > pc companion > driver 32/64bit
check there and install them manually
or check the pc companion in sony ericsson menu on your phone and connect your phone and press install
then install pc companion and let it do his work installing the driver.
check my mtpapp thread if you need more detail
don't clear mtpapp (your apps should be ok btw)
Tried everything now, still nothing happens after i plug in usb cable whilst holding the back button, what is actually supposed to happen after this point, i get the blue light, nothing else.
rojach said:
Tried everything now, still nothing happens after i plug in usb cable whilst holding the back button, what is actually supposed to happen after this point, i get the blue light, nothing else.
Click to expand...
Click to collapse
When the light goes blue, you are connected in either bootloader or recovery mode. If your device is not detected, go to device manager and install the drivers manually
Sorry double post
Are you connecting the phone via a USB hub?
If you have many usb ports on your pc being used, try to disconnect a few and plug the phone directly to your pc.
I had this same issue and it happened because my stupid logitech keyboard keeps messing with my usb drivers everytime i plug in a new USB device.
I unplugged the keyboard and the update went swiftly.
In order to enter flash mode, you ought to:
1)switch off the phone
2)remove the SIM card and sdcard (this is mandatory!),
3)remove the battery for 5 seconds, then put it on.
4)hold the Back button while you connect the device.
The device will shine with a green light. The blue light is used for the Fastboot mode, and you get that light if you:
1) Switch off the device
2) Hold the Search button (the magnifying glass one)
3) connect the device to the USB cable.
Hi all, thanks for your help but still no luck, i have tried all of the above on 2 computers, the same problem occurs, not sure what is supposed to happen when i plug the USB into the phone whilst holding the back button during update? all i get is a blue light on the phones power button. Nothing appears on the pc either??? i have done a full factory reset and tried installing drivers, is there a specific driver for entering the recovery mode on xperia play?
Sony Update Issues
http://unlockbootloader.sonyericsson.com/instructions
Note: We have seen in some forums that customers unlocking the boot loader on their phones have experienced problems when they accept a FOTA (Firmware upgrade Over The Air) update. The issue has been reproduced and we are working on a solution. For customers that have unlocked the boot loader please do not accept the Firmware upgrade OTA.
I have a xperia x10 but i cannot connect to pc companion or SE update service.Pc companion doesnt even recognise my phone and wen i connect my phone to system is shows 'USB device unrecognized' and wen i follow the steps said in SE update service it still remains in charging.Noting happens on keeping the back button pressed.
I have installed latest drivers from android sdk as well as sa0101usb.inf
I need to update my phone to 2.3.Can someone help me out